Mitel 5320 - Manual

Mitel 5320 IP Phone User Guide - 2 - Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice ...

Mitel 5320 IP Phone User Guide - 3 - Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call For Users on ...

Mitel 5320 IP Phone User Guide - 4 - TIPS FOR YOUR COMFORT AND SAFETY Don't Cradle the Handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortab...

Mitel 5320 IP Phone User Guide - 5 - USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5320 IP Phone’s default phone window and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your pho...

Mitel 5320 IP Phone User Guide - 6 - 5320 IP Phone Default Window and Keys Feature Function 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5320 provides three s...

Mitel 5320 IP Phone User Guide - 7 - ABOUT YOUR PHONE APPLICATIONS Your 5320 IP Phone provides applications that simplify the use of your phone. To open the Applications window, press the Menu key. The menu home window gives the current status of your phone’s applications. To open an application, pr...

Mitel 5320 IP Phone User Guide - 8 -  Screen Saver : Allows you to specify a specific time of inactivity on your phone that triggers the screen saver to display.  Audio Feedback : This setting allows you to adjust the volume of the audio feedback as well as the error beeps and enable or disable th...

Mitel 5320 IP Phone User Guide - 10 - Getting Help To access the 5320 IP Phone help and documentation: 1. Press the Menu key. 2. Press Help. You have the following options:  Press Launch PC Help to display

Mitel 5320 IP Phone User Guide - 11 - CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note : The System Administrator can invoke a Lock to Factory default option on a per-phone basis. When this is in effect, the system administrator sets the settings for Programmable Key...

Mitel 5320 IP Phone User Guide - 14 - Specify Text Size To specify the text size that displays on the phone: 1. Press Menu key. 2. Press Settings. 3. Press Text Size. 4. Select Large Text or Small Text. 5. Press Save. Specify Call Notification Behavior To specify that the Phone window automatically ...

Mitel 5320 IP Phone User Guide - 15 - Adjust the Ringer Certain features require access to a Superkey menu; therefore, a Superkey must be programmed to a key to access this menu. See PROGRAMING FEATURES ON YOUR KEYS on page 17 for information on how to program a Superkey. To adjust the Ringer Volume...

Mitel 5320 IP Phone User Guide - 16 - Enable a Screen Saver You can program your screen saver to turn on after a specific time period of inactivity on your phone. To enable a screen saver: 1. Press Menu key. 2. Press Settings . 3. Press Screen Saver . 4. Select the inactivity time. 5. Press the chec...

Mitel 5320 IP Phone User Guide - 17 - PROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, use:  Settings application  Unified Communicator Express application You can assign the following to a progra...

Mitel 5320 IP Phone User Guide - 18 - Feature Default Label Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emergency Call Emergency Tag Call Tag Call Privacy Release Privacy Rls Swap Swap Release Release Call History Call Hist Call Park Call Park Call Park Retrie...

Mitel 5320 IP Phone User Guide - 19 - Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1. Press Menu key. 2. Press Settings . 3. Press Programmable Keys . 4. Press the key you wish to program. 5. If applications are displayed, press View Features . 6. Use t...

Mitel 5320 IP Phone User Guide - 20 - To program Speed Call: 1. Press Menu key. 2. Press Settings . 3. Press Programmable Keys . 4. Press the key you wish to program. If it’s already programmed, press Clear Key . 5. Press Speed Call . 6. Press Edit Info and enter the label for the Speed Call. 7. Pre...

Mitel 5320 IP Phone User Guide - 21 - MAKING AND ANSWERING CALLS You can make a call using one of the following methods:  Press the programmed key associated with the party you want to call. For more information about programming keys, see Programming Features on Your Keys .  Dial the number using...

Mitel 5320 IP Phone User Guide - 22 - Answer a Call Do one of the following:  Select the programmable line key for the ringing line that is flashing.  Lift the handset or press (SPEAKER). End a Call Do one of the following:  Press Hang Up or Cancel ( ).  Replace the handset.  Press the key that...

Mitel 5320 IP Phone User Guide - 23 - Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called party answers. Y...

Mitel 5320 IP Phone User Guide - 24 - Auto-Answer When the Auto-Answer feature is active, incoming calls ring briefly, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or use the handset. To enable or disable Auto-Answer:  Press Auto-Answer key. (See Progra...

Mitel 5320 IP Phone User Guide - 25 - CALL HANDLING Hold To place a call on Hold: 1. Press ( HOLD ). 2. Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note : You can only retrieve a call from hold when the phone is idle. To retrieve a call f...

Mitel 5320 IP Phone User Guide - 27 - 4. Do one of the following:  To complete the Transfer, hang up or press the Release feature key.  To abort the Transfer, press (CANCEL) at any time before the last digit in the destination number is dialed. Note 1 : Both the FAC and the destination number can ...

Mitel 5320 IP Phone User Guide - 28 - Swap To call another party when you are in an established two–party call: 1. Press ( TRANS/CONF ). 2. Dial the number. To alternate between the two parties:  Press the Trade Calls softkey. Call Forwarding Call Forward lets you redirect incoming calls to an alte...

Mitel 5320 IP Phone User Guide - 29 - To deactivate Call Forward Always: 1. Launch Applications and press Call Forwarding or Press the Forwarding feature key 2. Press Deactivate . PROGRAMMING CALL FORWARDING USING PROFILES You can create Call Forward profiles that identify where to send your incomin...

Mitel 5320 IP Phone User Guide - 30 - 10. Press Save . 11. Repeat Step 6 to Step 10 for each Call Forwarding type that you wish to program. 12. Press Save . This profile is saved but it is not activated. To activate this profile, see Activate Call Forward below. 13. Press Close . 14. Press Close . N...

Mitel 5320 IP Phone User Guide - 31 - USING OTHER FEATURES Certain features require access to a Superkey menu; therefore, a Superkey must be programmed to a key to access this menu. See for Programming Features on Your Keys information on how to program a Superkey. Account Codes An account code is a...

Mitel 5320 IP Phone User Guide - 34 - Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that yo...

Mitel 5320 IP Phone User Guide - 35 - To answer a call that is ringing at another extension not in your Pickup Group: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the ringing station. Campon When you get a busy tone, you can use the Campon feature to be not...

Mitel 5320 IP Phone User Guide - 36 - Direct Paging - Handsfree Answerback Enabled When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone. Your administrator enables or disables Handsfree Answerback on your phone. Af...

Mitel 5320 IP Phone User Guide - 37 - To end a Handsfree Answerback call:  Press either ( SPEAKER ) or ( CANCEL ). When the Handsfree Direct Page call ends, the MUTE key light returns to the state it was in before the call was established. Direct Paging - Handsfree Answerback Disabled Your administ...

Mitel 5320 IP Phone User Guide - 39 - Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your MCD:  Emerge...

Mitel 5320 IP Phone User Guide - 40 - To exit Group Listen mode (and return to a normal handset/headset call):  Press the Group Listen key. To activate or deactivate Group Listen while in headset mode:  Press the Group Listen key. Group Paging / Meet Me Answer Group Paging allows you to page a gro...

Mitel 5320 IP Phone User Guide - 41 - Group Presence Group Presence allows members of call groups (Hunt, ACD, Ring, and Personal Ring) to make themselves absent or present in a group. Only members who are present in a group are offered calls to that group. If you are in a Personal Ring group (see Ha...

Mitel 5320 IP Phone User Guide - 43 - To mute your headset microphone:  Press the ( MUTE ) key. The light turns ON. To turn mute off and return to the conversation:  Press the ( MUTE ) key. The light turns OFF. Hot Desking Hot Desking allows you to log into the telephone system from any phone desi...

Mitel 5320 IP Phone User Guide - 44 - Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out from a phone that is configured to allow Hot Desk Remote Logout. Note : This feature must be allowed by your System Administrator via the Class of Service. To rem...

Mitel 5320 IP Phone User Guide - 47 - Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial the a...

Mitel 5320 IP Phone User Guide - 48 - Override (Intrude) When you dial a number whose owner has enabled Make Busy, your phone displays the message indicating that the line is busy. You have the option to override this setting. To use Override when you encounter a busy tone: 1. Press the key you prog...

Mitel 5320 IP Phone User Guide - 49 -  account codes Note : Softkeys will be displayed but disabled, except the hot desking softkeys will remain enabled. The Phone Lock, Hot Desk login, and Emergency Notification feature access keys will still be available. Superkey will provide Emergency Notificat...

Mitel 5320 IP Phone User Guide - 50 - 7. Press Enter . 8. At the prompt to verify the PIN, re-enter your new PIN again. The set confirms successful or failed completion. 9. Press Superkey to end the Superkey session. Record-a-Call This feature uses your voice mail system to record your telephone con...

Mitel 5320 IP Phone User Guide - 51 - Voice Dialler Users of the Voice Dialler softkey can place a call by speaking the name of the person they wish to dial. Voice Dialler enables you to have access to Mitel Speech Server. The Speech Server is a speech recognition application that routes incoming ca...