Page 2 - ii; NOTICE; Trademarks; Mitel NuPoint Unified Messaging
ii NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL ® ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates...
Page 5 - Table of Contents
Table of Contents v Install the Outlook Client Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 NuPoint Unified Messaging Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Multimedia Controls . . . ....
Page 6 - Messaging User Guide
Page 7 - Introduction; About Your Voice Mail; About This Document
Introduction 1 Introduction About Your Voice Mail Mitel ® NuPoint Unified Messaging™ (UM) allows you to manage your voice mail, Record-A-Call (RAC), fax, and Microsoft ® Outlook ® email messages from a touch-tone phone as well as from your PC. Voice mail, Record-A-Call, fax, and email are all "m...
Page 8 - Your Telephone; Preparing to Access Your Mailbox; Del
Messaging User Guide 2 Your Telephone Before using the voice mail features of your system, familiarize yourself with your telephone. • Message key - Used to call the NuPoint UM Voice system and access your mailbox. • Keypad - Used to make menu selections within the voice mail system. • Message light...
Page 9 - Accessing Your Mailbox; Inside Your Company; From Your Own Extension; Outside Your Company; From an Outside Line
Accessing Your Mailbox 3 Accessing Your Mailbox All of your voice messages will reside in your personal "mailbox", which is passcode protected. Your System Administrator will assign you a temporary passcode to use the first time you access your mailbox. How you log into your mailbox will dep...
Page 10 - Setting Up Your Mailbox; Menu Overview; Greetings
Messaging User Guide 4 Setting Up Your Mailbox When you access your mailbox for the first time, a user tutorial automatically activates. This tutorial guides you through your first mailbox session, explains how to record a greeting and your name, and prompts you to change your temporary passcode. Me...
Page 11 - Passcode
Setting Up Your Mailbox 5 Passcode You will always be prompted for your passcode before accessing your mailbox. The first time you access your mailbox, you will use the temporary passcode assigned by the System Administrator. During the tutorial, you will be prompted to change your passcode to a num...
Page 12 - Playing Messages; Accessing the Voice Mail and Email Menus; Playing Your Messages; Play
Messaging User Guide 6 Playing Messages When you access your mailbox to retrieve your messages, the system tells you how many messages you have ("You have 2 urgent messages and 2 unplayed messages."). For Advanced Unified Messaging (UM) users with the Text-to-Speech (TTS) option, the system ...
Page 13 - While Listening to a Message; When You Have Finished Listening to a Message
Playing Messages 7 While Listening to a Message At any time during message playback you can When You Have Finished Listening to a Message At the end of a message, you can Press this key, OR Press this softkey To perform this action More then Pause Pause the message for 30 seconds. ← Move back five s...
Page 14 - Undelete
Messaging User Guide 8 Answer ( with Dial-back option enabled) to answer by voice mail (as above) to dial-back the caller and then delete the message. to dial-back the caller and then keep the message. Give Give the message to another mailbox, distribution list, or off-system telephone number. The s...
Page 15 - Making Messages; Making a Voice Message; Recording a voice message; Make Message; Sending a Message when You Have Finished Recording
Making Messages 9 Making Messages To make a message, you must first access your mailbox by calling the system access number and entering your passcode. You can then make a voice message before or after listening to any unplayed messages in your mailbox. Remember that you can address your messages to...
Page 17 - User Options; Accessing User Options and User Tutorial; Options; Greetings, Name and Passcode
User Options 11 User Options The user options menu allows you to listen to the user tutorial, change your greetings, record your name, and define your password, create voice mail distribution lists, and select call scheduling options. Accessing User Options and User Tutorial Press or the Options sof...
Page 18 - Distribution Lists; Creating or Modifying a Distribution List; Dist Lists; Using a Distribution List; Call Schedule Options; NuPoint WakeUp
Messaging User Guide 12 Distribution Lists A distribution list allows you to record a single message and then send it to a large number of people without addressing them each individually. You can use distribution lists whenever you make a message, or give a message to someone else. Creating or Modi...
Page 19 - Pager
User Options 13 • press to cancel this wakeup call. • press to change the time. 4. To cancel all wakeup calls, press . 5. To exit to the User Options menu, press . Pager Paging allows you to define a schedule so that when a message arrives in your mailbox, NuPoint UM Voice notifies your pager. 1. Fr...
Page 20 - Future Delivery Audit
Messaging User Guide 14 Future Delivery Audit Future Delivery Audit allows you to audit any message scheduled for future delivery. You can schedule delivery of any message up to 365 days in the future using the message addressing options menu. See “Sending a Message when You Have Finished Recording”...
Page 21 - Recording while on a Two-Party Call; Recording Using Softkeys; Pausing or resuming recording during a call
Record-A-Call Optional Feature 15 Record-A-Call Optional Feature The Record A Call feature allows you to use your NuPoint UM Voice system to record your telephone conversations. Recording while on a Two-Party Call Your system may be programmed to automatically begin recording external calls when you...
Page 22 - Recording Using Hard Keys; Record; Placing a Call On Hold While Recording; Listening to a Recording
Messaging User Guide 16 Recording Using Hard Keys To begin recording a call using hard keys, press the Record key that your System Administrator has programmed on your phone. Placing a Call On Hold While Recording • Putting a call on hold during the recording saves the recording, and sends it to you...
Page 23 - Fax Optional Feature; Fax Delivery Options; From a Telephone
Fax Optional Feature 17 Fax Optional Feature The Fax feature allows you to manage fax messages that are sent to your mailbox, using the TUI. You can retrieve unplayed fax messages, play a voice message that accompanies a fax, send a fax to a fax machine, and deliver a fax (with or without a voice me...
Page 24 - From a Fax Phone; When You Have Finished Listening to a Fax Message
Messaging User Guide 18 • The system will confirm the number. Press to accept the number, or press to dial a new number. • After you press to accept the number, press to deliver the fax immediately to that number, or press to schedule a time for future delivery. 3. If you have additional fax message...
Page 25 - From Your Company Fax System
Fax Optional Feature 19 From Your Company Fax System 1. From a fax phone, dial your company Fax system access number. 2. When you hear the system greeting, enter the recipient’s mailbox number, or to dial by name, press the appropriate keys to dial the recipient’s last name followed by their first n...
Page 27 - Using Your PC for Fax Messages; Downloading and Installing Fax Printer; Downloads; Download Fax Printer; Next; Sending a Fax; Note: Cover sheets must be in TIFF format.
Using Your PC for Fax Messages 21 Using Your PC for Fax Messages You can also use your PC to manage fax messages. The Fax feature allows you to add the Fax Printer driver to your Printers folder. Using Fax Printer, you can send faxes from any application with a Print function. Faxes can also be sent...
Page 29 - Viewing and Forwarding Fax Messages
Using Your PC for Fax Messages 23 6. Click on the Delivery Options tab. Figure 2: Delivery Options Tab a. In the Recipients field, enter the list of recipients (NuPoint UM mailbox numbers or fax numbers), separated by commas. b. If you wish to use a Custom Cover Page, select the Use a Custom Cover P...
Page 31 - Using Your PC for Voice Messages; Outlook Client Plug-in for Microsoft
Using Your PC for Voice Messages 25 Using Your PC for Voice Messages You can use your PC to manage your voice messages with the following applications: • Outlook Client Plug-in for Microsoft ® Outlook 2000, XP, 2003, and 2007 This plug-in installs the Mitel Networks QuickPlay player and the Unified ...
Page 32 - Install the Outlook Client Plug-in
Messaging User Guide 26 Four types of NuPoint UM messages are supported by the Mitel Outlook Client Plug-in: voice messages, confidential voice messages, Record-A-Call Messages, and fax messages. Each of these messages has unique icons to identify the specific message type. Install the Outlook Clien...
Page 33 - Enable Additional Outlook Plug-in Users on a PC
Using Your PC for Voice Messages 27 - Navigate to the OutlookClientPlugin.exe file for the Outlook Client Plug-in, and then double-click the file and click Run . You may have to click Run a second time if you get a security warning. The Outlook Client Plug-in Setup window opens. 3. If you are asked ...
Page 34 - Set Up Message Playback
Messaging User Guide 28 3. Open the EnableMOPonOutlookXP.exe file, select the new user(s) from the User Profiles Information list, and then click Enabled . Set Up Message Playback You can set up your message playback to play messages when you open (double-click) the message or when you highlight (si...
Page 37 - Send a New Voice Message; New
Using Your PC for Voice Messages 31 If the message playback settings are set to "Auto-play when opening": 1. Highlight the message in the inbox. 2. If the Mitel Networks QuickPlay player is not visible, click QuickPlay in the Unified Mes- saging toolbar. 3. To play the message over the PC sp...
Page 38 - Reply to a Voice Message; Forward a Voice Message; Launch Web View from Outlook
Messaging User Guide 32 Reply to a Voice Message You can reply to a voice message in Outlook with another voice message that you send as an email attachment. You will require a Call Me or Meet Me connection to record a message. Refer to the Web View Help for instructions on how to set up a Call Me o...
Page 39 - Outlook Client Plug-in for Microsoft Outlook 2010
Using Your PC for Voice Messages 33 Outlook Client Plug-in for Microsoft Outlook 2010 If you are a NuPoint Unified Messaging Advanced user with Outlook 2010, use the following procedures to install the Mitel Outlook Client Plug-in and manage your messages. Four types of NuPoint UM messages are suppo...
Page 40 - NuPoint Unified Messaging Tab
Messaging User Guide 34 3. If you are asked to remove the existing application, click OK . 4. If you are asked permission to continue the installation, click Continue . 5. Click Next. The License Agreement window opens. 6. Select the button to agree with the terms of the license agreement. 7. Click ...
Page 41 - Multimedia Controls; Voice Messages; Confidential Voice Messages
Using Your PC for Voice Messages 35 • Delete Message : Deletes any type of message (not just voice messages). • Autoplay : This button toggles the Autoplay feature on and off. When the feature is on, NuPoint UM messages are played as soon as they selected (highlighted or opened). When the feature is...
Page 42 - Fax Messages; Configure the NuPoint Account Settings
Messaging User Guide 36 The multimedia controls enable you to do the following: • Play : Click the play button to call your extension. • Stop : Click the stop button to stop message playback. Fax Messages Once the Mitel Outlook Client Plug-in has been installed, multimedia controls appear on NuPoint...
Page 43 - Navigate Voice Messages in Outlook
Using Your PC for Voice Messages 37 2. In the NuPoint Server field, enter the fully qualified domain name (FQDN) of the server. 3. In the Mailbox field, enter your NuPoint UM mailbox number. 4. In the Passcode field, enter your NuPoint UM mailbox passcode. 5. Program the system to use either Call Me...
Page 45 - Send a New Message
Using Your PC for Voice Messages 39 • If you selected the "Call Me" option in the NuPoint Account Settings, the system dials your extension. When you answer the phone, the message is played. • If you selected the "Meet Me" option in the NuPoint Account Settings, the system prompts yo...
Page 46 - Reply to a Message
Messaging User Guide 40 a. Click Record and, depending on your account configuration, establish either a Call Me or Meet Me session: • Call Me — The system dials your extension. When you answer the phone, the message is played. • Meet Me — The system prompts you to call in to your voice mailbox and ...
Page 47 - Forward a Message
Using Your PC for Voice Messages 41 4. To start the recording: a. Click Record and, depending on your account configuration, establish either a Call Me or Meet Me session: • Call Me — The system dials your extension. When you answer the phone, the message is played. • Meet Me — The system prompts yo...
Page 49 - View a Fax Message; Mitel NuPoint UM
Using Your PC for Voice Messages 43 The original message is updated within the following note: "You forwarded this message to <NAMES> with voice to this message on <DAY DATE TIME>." View a Fax Message To view a fax message in Outlook 2010: 1. In Microsoft Outlook, click Mitel NuP...
Page 51 - Speech Auto Attendant Optional Feature
Speech Auto Attendant Optional Feature 45 Speech Auto Attendant Optional Feature The NuPoint Unified Messaging Speech Auto Attendant (SAA) is a speech-enabled application that allows you to place calls to people quickly and efficiently by speaking their names. In addition to placing calls by name, y...
Page 52 - Speaking Tips; Universal Voice Commands
Messaging User Guide 46 • Disambiguation: The Speech Auto Attendant provides the ability to transfer calls to the operator for multiple directory matches (i.e. two people named "John Doe" in the same directory). You will be notified of the duplicate names and immediately transferred to the o...
Page 53 - Making Calls; Placing a Call with Voice Commands
Speech Auto Attendant Optional Feature 47 Making Calls You can use the Speech Auto Attendant to place calls either with voice commands or digit dialing. Placing a Call with Voice Commands The Speech Auto Attendant can call contact names or departments that are programmed in the company directory by ...
Page 54 - Cancelling a Call; Calling the Operator
Messaging User Guide 48 4. If the Presence feature is enabled, the system will also indicate the presence state of the called party. The presence status information is for reference only, and thus the call will be transferred no matter what the presence status may be. Cancelling a Call You can cance...
Page 55 - Speech Navigation Optional Feature; Multiple Command Options; Error Handling; Commands
Speech Navigation Optional Feature 49 Speech Navigation Optional Feature NuPoint UM Speech Navigation is a speech-enabled application that allows you to manage your mailbox using voice commands. In addition to being able to perform standard tasks such as play, delete and keep messages, you can trans...
Page 57 - From Your Own Extension (Primary or Alternate); If You Are a Regular Voicemail User; Voicemail; Email; Managing Your Messages
Speech Navigation Optional Feature 51 From Your Own Extension (Primary or Alternate) To access your mailbox from your primary extension or one of your alternate extensions: 1. Dial the NuPoint UM Voice access number. 2. Say your passcode when prompted. (For higher security, enter your passcode with ...
Page 61 - Accessing Other Menus; Make Future Delivery
Speech Navigation Optional Feature 55 Accessing Other Menus Although Speech Navigation is optimized to enable you to manage your voice and email messages, you can also use it to manage a number mailbox options. However, once you access the submenus for these options, you must use the telephone keypa...
