Mitel 5 - Manual

Table of Contents iii Chapter 1: Introduction Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

Table of Contents v Appendix A : Reference Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

Introduction 3 Overview This guide provides instructions on using your administrator phone to perform basic user and system administration on the MItel 5000 Communications Platform (CP). For quick access to frequently used feature instructions, you can use the removable Quick Reference Guide include...

Administrator Phone Guide 4 Additional References The following references contain additional information. Feature References The administrator phone functions as both a standard system phone and an administrator phone. However, because this guide describes features that are programmed from the admi...

Introduction 5 System Networks and Nodes Two or more Mitel 5000 CP systems can be connected to form a network, providing a seamless interface between the systems. For example, a 5000 CP in Phoenix, Arizona can be connected to another 5000 CP in Tampa, Florida. System users can place calls across the...

Administrator Phone Guide 6 Multicultural English References This guide is intended for audiences in the United States (U.S.) and in Europe, including the United Kingdom (U.K.). Because of this dual support, dual references are made to industry features, standards, and telecommunications terminology...

Phone and System Administration 9 Introduction You can use a designated administrator phone for simple system administrative tasks. Mitel recommends using a larger-size display phone, such as the Mitel 5340, 5360, 8662, 8660, 8568, or 8560 phone to administer the system. You may notice some feature ...

Administrator Phone Guide 10 characters the user will enter depending on the number of times each dial pad button is pressed. Users may now enter both lowercase and uppercase characters instead of the uppercase-only restriction in place prior to v4.0. When entering dial pad characters: • To switch f...

Phone and System Administration 11 Phones Supporting Old Character Bitmaps Only the Mitel 52xx/53xx IP phones, the 8660 IP phone, and the 8528, 8568, and 8560 digital telephones support the newer character bitmaps needed to fully support the Canadian French and Mexican Spanish languages. However, th...

Administrator Phone Guide 12 Phones Supporting Japanese Character Bitmaps The Mitel 52xx/53xx IP phones do not support Japanese characters. However, for all other phones supported by the system, the following chart shows which Japanese characters the user will enter depending on the number of times ...

Phone and System Administration 13 Single-Node and Network (Multi-Node) Configurations Your system may be a stand-alone system (single node) or it may be connected to more than one node as a network (multi-node). In some cases, you can use the administrator phone to configure network node features. ...

Administrator Phone Guide 14 System Date and Time You can reset the system time or date when necessary; for example, when the system has returned to its default state or for daylight-savings time. The date and time are shown on all display phones and on Station Message Detail Recording (SMDR) report...

Phone and System Administration 15 Synchronizing Network Times You can synchronize the minutes past the hour across a network configuration without changing the hour. This is useful when nodes are in different time zones. If a node time is off by more than 30 minutes, synchronizing the minutes may c...

Administrator Phone Guide 16 System Speed Dial You can program System Speed Dial numbers; then any system user can use the System Speed Dial feature to dial the programmed numbers. (With v3.2 or later software, you can create system speed dial entries in a CSV file and import/export the entries to/f...

Phone and System Administration 17 4. Press the backspace button (see page 9) repeatedly until the number is deleted. 5. Press # or the ACCEPT menu button to exit. SYS SPD BIN # < number > UPDATED appears . Configuration Assistant The Configuration Assistant, which was first introduced in v4.0...

Administrator Phone Guide 18 Station (Phone) Programming Options The following sections describe station (phone) options that you can program with the administrator phone: • Enabling or Disabling Other Phones as Administrator Phones on page 18 • Enabling or Disabling Attendant Phones on page 19 • Pr...

Phone and System Administration 19 Enabling or Disabling Attendant Phones You can enable or disable other phones as Attendant phones. Attendant phones can be called by dialing 0 at the phones they serve. Usually, they are also programmed to provide these services: • Central operators for incoming ca...

Phone and System Administration 25 System Programming Options The following sections describe system options that you can program with the administrator phone: • Entering an Administrator Phone Passcode on page 25 • Changing Do-Not-Disturb (DND) Messages on page 26 • Changing Default Reminder Messag...

Phone and System Administration 27 9. When you have finished programming the administrator telephone set, press the Speaker button or # repeatedly to exit the programming session. Changing Default Reminder Messages You can delete or change the default Reminder Messages. Reminder messages are set to ...

Administrator Phone Guide 28 9. When you have finished programming the administrator telephone set, press the Speaker button or # repeatedly to exit the programming session. Changing Phone Extension Numbers You can change the extension number for any system phone. The new extension number cannot be ...

Phone and System Administration 29 Swapping Phone Extension Numbers A phone extension number can be reassigned to (swapped with) another phone. To swap extensions, the two affected phones must meet the following criteria: • Both phones (and the administrator phone) must reside on the same node. • Bo...

Phone and System Administration 31 Individual Trunk Programming Options You can program the following individual trunk options: • Programming the Trunk Answer Supervision Type on page 31 • Programming Caller ID on page 32 • Programming the Hybrid Balance Option on page 33 • Programming DTMF or Dial ...

Administrator Phone Guide 32 3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears . 4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears . 5. Enter the extension number, or enter a partial extension number, and then press # or the ACCEPT menu button. The extension...

Administrator Phone Guide 34 4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears . 5. Enter the extension number, or enter a partial extension number, and then press # or the ACCEPT menu button. The extension information that best matches the partial number appears. You can...

Phone and System Administration 35 Programming the Busy Trunk Option You can temporarily disable a trunk from service. While it is out of service it cannot be used to place outgoing calls. However, incoming calls on analog trunks will still ring in and can be answered. Incoming calls on Integrated S...

Administrator Phone Guide 36 Trunk Group Programming Options You can program the following trunk group options: • Programming Trunk Group Day or Night Answer Access on page 36 • Programming Trunk Group Day or Night Ring-in on page 37 • Programming Trunk Group Toll Restrictions on page 38 • Programmi...

Phone and System Administration 37 11. Select another extension number. Or, if you are finished programming the phone list, press # or the ACCEPT menu button. 12. When you have finished programming the administrator telephone set, press the Speaker button or # repeatedly to exit the programming sess...

Administrator Phone Guide 38 Programming Trunk Group Toll Restrictions You can program toll restriction classes of service for the trunk groups. See “Programming Phone Toll Restrictions” on page 20 for more information. To program trunk group toll restrictions: 1. Dial 9932 ( 9132 in Europe). If a p...

Phone and System Administration 39 Programming Trunk Group Trunk Lists You can program a list of trunks for a trunk group. To program trunk group trunk lists: 1. Dial 9932 ( 9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE appears (otherwise, go to step 3 ) . 2. Enter the pas...

Administrator Phone Guide 42 Alarms Alarms are generated on phones as the result of continuous self-diagnostics run within the system and are a basic indicator that there is a problem or potential problem with the system. The severity and type of alarm determines the corrective action necessary to r...

Phone and System Administration 43 Network Alarms The system provides both system alarms, including voice processing alarms, and network-wide alarms so you can monitor multiple nodes: • Network-Wide Alarms : When an event occurs that generates a network-wide alarm, the alarm is broadcast to every no...

Administrator Phone Guide 44 To respond to a minor alarm: 1. When a minor alarm indication appears, write down the alarm information. 2. While on-hook, clear the alarm as described in “Clearing Alarms” on page 44. SYSTEM (or NETWORK ) ALARM CLEARED appears . 3. Take the appropriate action as indicat...

Phone and System Administration 45 SYS ALARM #11 xNNNN EMERGENCY A user has dialed the Emergency Call feature code. The system has seized a trunk and dialed the emergency phone number that will bring responders to the location where the 5000 CP Base Server is installed. The default Emergency Call co...

Administrator Phone Guide 46 Internal Modem The 5000 CP internal modem performs multiple functions. When enabled, the modem is used for DB Programming, Message Print, SMDR, and for uploading software licenses. Enabling or Disabling the Internal Modem If disabled, the modem and extension are placed i...

Phone and System Administration 47 Network Group Diagnostics The Network Group Diagnostics feature allows you to verify that Network Groups have been programmed correctly. When the Network Group Diagnostics feature code is entered, the platform initiates pings from each system-connected device and d...

Phone and System Administration 49 History Freezes When certain system failures occur, service personnel may request a system history freeze (system data snapshot), so they can analyze system activity for the time period preceding the alarm. Freezing or Unfreezing the System History You can freeze o...

Reference 53 Troubleshooting Tips Topics in this section include information to help you troubleshoot problems. System Administrator and Provider Information Because this guide covers administrator set features only, you may find that you need additional assistance from your system administrator for...

Administrator Phone Guide 54 Programming Planning Sheets The following sections can help you plan and program your system. Use these sections for reference and to record system-related information. Administrator Phone Passcode Administrator phone passcode: ___________________________ Phone Informati...

Reference 55 Reminder Messages To change the default messages, see “Changing Default Reminder Messages” on page 27. MESSAGE 11 (OUT OF TOWN 'TIL) MESSAGE 12 (OUT OF OFFICE) MESSAGE 13 (OUT UNTIL) MESSAGE 14 (WITH A CLIENT) MESSAGE 15 (WITH A GUEST) MESSAGE 16 (UNAVAILABLE) MESSAGE 17 (IN CONFERENCE)...

Administrator Phone Guide 56 Changing Station Extension Numbers See “Changing Phone Extension Numbers” on page 28. Swapping Stations See “Swapping Phone Extension Numbers” on page 29. Table 5: Station Extension Numbers Old Extension Number New Extension Number Table 6: Swapped Extension Numbers Exte...

Reference 57 Individual Trunk Programming Record the information in Table 7 for each trunk you want to program. Trunk Group Programming Record the following information in Table 8 for each trunk group you want to program. Table 7: Individual Trunk Programming Information Required Responses Answer Su...

Administrator Phone Guide 58 Default Feature Codes Each of the station features is assigned a feature code. Using the station’s dialpad, these codes are entered to select trunks, process calls, and use special features. The following tables show default feature code values:  Administrator Feature C...

Reference 59 Diagnostics Feature Codes You must use the administrator phone and enter the Diagnostics Mode feature code (9900) [9100 in Europe] before you can use the feature codes summarized in Table 10 . Modem Reset 9869 Resets the internal modem when the modem fails to answer an incoming call or ...

Administrator Phone Guide 62 Trunk Access Codes Table 11 lists trunk access codes used to select trunks when placing outgoing calls. Diagnostic –Show Version 9928 (9128) To check the call processing software version at an administrator's phone, you can enable diagnostics mode, then enter this featur...

Reference 63 Phone Feature Codes Table 12 lists phone feature codes. Table 12: Phone Feature Codes Feature Name Code Definition Account Code – All Calls Following 391 Allows the phone user to enter a forced or optional account code that will apply to all calls following the entry of this feature cod...

Index 69 Index A Administrator feature codes 58 phone enabling or disabling 18 password, programming 25 troubleshooting 53 phone troubleshooting 53 programming planning sheets 4 types 3 Alarms clearing 44 descriptions 44 minor 44 network 43 system 43 Answer Supervision Type, programming 31 Attendant...