Page 2 - Table of Contents
Mitel 3000 Getting Started Guide Table of Contents GUIDE TO SYSTEM DOCUMENTATION ...................................................................................................... 1 Getting Started Guide ...............................................................................................
Page 6 - Guide to System Documentation
Mitel 3000 Getting Started Guide 1 Guide to System Documentation The Mitel 3000 is provided with the following range of documentation: Getting Started Guide Provides overview of System Programming and Key Features The Getting Started Guide takes the user through key system programming and enables th...
Page 7 - System description; System Options
Mitel 3000 Getting Started Guide 2 System description • The Mitel 3000 is an integrated communications system. It supports all your voice call needs as well as an optional integrated data solution that allows multiple simultaneous Internet sessions. • The Mitel 3000 can accommodate up to 16 PSTN lin...
Page 8 - Eight key Feature Phone layout
Mitel 3000 Getting Started Guide Eight key Feature Phone layout Speaker key/light Mute key Handset Data socket and Headset socket (underneath) Display keys Scroll/Edit keys Numeric keypad Clear key Programmable Keys Message Waiting/Ringing Indicator Volume keys 4 Function keys: Hold Program Message ...
Page 9 - Explanation of Symbols in this Guide; System Programming; The System Programming is separated into three main blocks:
Mitel 3000 Getting Started Guide 4 Explanation of Symbols in this Guide Specific symbols are used to define particular operations or to highlight important areas as follows: Caution Programming key Select function Scroll Scroll through menus System Programming The system may only be programmed from ...
Page 10 - Accessing the System Programming
Mitel 3000 Getting Started Guide Accessing the System Programming 5 Instruction Action Menu Display From the Programming phone (ext. 20 by default) select the Programming key ---PHONE SETUP--- - Auto Answer - Key Programming - Headset Mode Scroll through the menus to find [System Programming] and se...
Page 11 - Programming System Time & Date
Mitel 3000 Getting Started Guide 6 Programming System Time & Date Instruction Action Menu Display From the system programming sub menu select [System] Select Option - System - Extensions - Lines Select [Time & Date] Select Option - Language - Time And Date - Change Password Enter Time [HHMM]...
Page 12 - Configuring a Group & Assigning extensions
Mitel 3000 Getting Started Guide Configuring a Group (Ring/Hunt Group) Configuring a Group & Assigning extensions Instruction Action Menu Display From the system programming sub menu select [Lines] Select Option - System - Extensions - Lines Select [Group Programming] Select Option - Equipped Li...
Page 15 - Mapping Incoming Calls to a Group [From a Network line]
Mitel 3000 Getting Started Guide 10 Mapping Incoming Calls to a Group [From a Network line] Instruction Action Menu Display From the System Programming sub menu select [Lines] Select Option - System - Extensions - Lines Select [Incoming Ringing] Select Option - Equipped Lines - Group Programming - I...
Page 16 - Mapping Incoming Calls to a Group [From an MSN or DDI]
Mitel 3000 Getting Started Guide Mapping Incoming Calls to a Group [From an MSN or DDI] Instruction Action Menu Display 11 From the System Programming Sub Menu Select [Lines] Select Option -System -Stations -Lines Scroll down and select [DDI Programming] Select Option -CLI Programming -DDI Programmi...
Page 17 - Configuring Call Restriction Rules; Call Restriction and Tables
Mitel 3000 Getting Started Guide 12 Configuring Call Restriction Rules Call Restriction and Tables Call Restriction allows you to prevent specific extensions from making specific types of calls in Day or Night Mode. To configure Call Restriction rules, you first set up the rules [CLASS CODES] as des...
Page 18 - Setting up Call Restriction Tables
Mitel 3000 Getting Started Guide Setting up Call Restriction Tables Instruction Action Menu Display From the System Programming sub menu select [System] Select Option - System - Extensions - Lines 13 Scroll down and select [Class Codes] Select Option - Caller ID List - Class Codes - Local Codes Sele...
Page 19 - Assigning the Rules to Extensions
Mitel 3000 Getting Started Guide 14 Assigning the Rules to Extensions Instruction Action Menu Display From the System Programming sub menu select [Extension] Select Option - System - Extensions - Lines Select [Restriction Classes] Select Option - Name Programming - Restriction Classes - Tone Protect...
Page 20 - Configuring Night & Weekend Service
Mitel 3000 Getting Started Guide Configuring Night & Weekend Service 15 Instruction Action Menu Display From the System Programming sub menu select [System] Select Option - System - Extensions - Lines Scroll down and select [Night Service] Select Option - Programming Position - Night Service - M...
Page 21 - System Password; Changing the System Password
Mitel 3000 Getting Started Guide 16 System Password Changing the System Password Instruction Action Menu Display From the System Programming sub menu select [System] Select Option - System - Extensions - Lines Select [Change Password] Select Option - Language - Time And Date - Change Password Select...
Page 22 - Voice Mail; Configuring the System Voice Mailbox; Enabling the System Voice Mailbox
Mitel 3000 Getting Started Guide Voice Mail Configuring the System Voice Mailbox Note: To utilize the Voice Mail features on the Mitel 3000, you must purchase and install the optional Voice Mail module. Instruction Action Menu Display From the System Programming 17 sub menu select [Lines] Select Opt...
Page 23 - Assigning Voice Mail extensions
Mitel 3000 Getting Started Guide 18 Assigning Voice Mail extensions Note: To utilize the Voice Mail features on the Mitel 3000, you must purchase and install the optional Voice Mail module. Instruction Action Menu Display From the System Programming sub menu select [Extensions] Select Option - Syste...
Page 24 - Assigning Voice Mail capacities
Mitel 3000 Getting Started Guide Assigning Voice Mail capacities Note: The system assigns a limit of 20 messages per mailbox. This can be modified. Instruction 19 Action Menu Display From the System Programming sub menu select [System] Select Option - System - Extensions - Lines Scroll down and sele...
Page 25 - Auto Attendant
Mitel 3000 Getting Started Guide 20 Auto Attendant You can configure the system so that calls are automatically answered and a message returned to the caller. The message can be customized. Callers can dial through this message directly to an extension if they know the extension number. There is an ...
Page 26 - Directory Services; Activating the Simple Directory Service
Mitel 3000 Getting Started Guide Directory Services There are two types of Directory Service provided in the system - a Simple Directory Service and a Dial Name Directory service. Only one of these services can be programmed at any time. Recording a Directory Message, listing the names and extension...
Page 28 - Programming Personal Speed-Dial numbers
Mitel 3000 Getting Started Guide Speed-Dial Numbers Programming Personal Speed-Dial numbers Note: Speed-Dial numbers may be entered from any extension, however the entry of system Speed-Dial numbers is password protected with the Administrator password. Instruction Action Menu Display 23 From your F...
Page 29 - Programming System Speed-Dial numbers
Mitel 3000 Getting Started Guide 24 Programming System Speed-Dial numbers Instruction Action Menu Display From your Feature Phone select the Directory Key --DIRECTORIES-- - Personal Speed Dial - System Speed Dial - Personal Entries Scroll and Select [System Entries] and Enter the Speed-Dial Password...
Page 30 - Power Failure Operation; Digital Systems
Mitel 3000 Getting Started Guide 25 Power Failure Operation Your Mitel 3000 is provided with a basic power failure mechanism to allow the system to continue operation in power failure situations. Your installer will indicate the location of the phones that are automatically connected through to line...
Page 31 - Extension Settings
Mitel 3000 Getting Started Guide 26 Extension Settings Extension Name & Settings Note: Each extension on the Mitel 3000 System may be configured with different settings. This section describes how to change the extension names and lists the key settings that may be configured. Please refer to th...
Page 32 - Additional Extension Settings
Mitel 3000 Getting Started Guide 27 Additional Extension Settings The following parameters may be also be set on an extension-by-extension basis. Refer to the full “Administrator’s Manual” for detailed programming instructions if required. 25 Hz This allows the ringing frequency to be changed from 5...
Page 34 - Numbering Plan; Code
Mitel 3000 Getting Started Guide 29 Numbering Plan Listed below is the complete numbering plan for the Mitel 3000 system. This includes all feature activation codes, line access codes and extension numbers. Mitel 3000 Numbering plan Code Feature 100 - 109 Phantom Voice Mail boxes 180 - 189 Groups 1 ...
Page 36 - Connect
Mitel 3000 Getting Started Guide PC Maintenance and Programming Software (Local Version) The PC Maintenance and Programming Software (MPS) enables the system Administrator to program and modify the system configuration through a simple user interface. The application contains extensive Help Files th...
