Page 3 - Contents; ABOUT YOUR PHONE
-i- Contents ABOUT YOUR PHONE 1 Using the 5020 IP Phone in Remote Mode 2 About Feature Access Codes 2 For Users on Resilient 3300 ICP Systems 2 TIPS FOR YOUR COMFORT AND SAFETY 2 Don't cradle the handset! 2 Protect your hearing 3 Adjusting the viewing angle 3 Changing Handsets 4 CUSTOMIZING YOUR PHO...
Page 5 - Note: When using the SuperKey, press Cancel to back up one menu level.
-1- ABOUT YOUR PHONE The M ITEL N ETWORKS 5020IP Phone has ten fixed-function keys ( SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL, SPEAKER, MICROPHONE, , ) and 14 personal keys with built-in status indicators. The personal key on the bottom right is always your Prime Line; the remaining perso...
Page 6 - TIPS FOR YOUR COMFORT AND SAFETY
-2- Using the 5020 IP Phone in Remote Mode Remote Mode allows the 5020 IP Phone to be used in the home or in other locations away from the office. For information on how to program the 5020 IP Phone for remote operation, refer to the Remote IP Phones Guide available at www.mitel.com About Feature Ac...
Page 7 - To tilt your phone for better viewing:
-3- Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level. Adjusting the viewing angle The stand built into your phone tilts to give you...
Page 8 - Changing Handsets; stops underneath the handset cord clip.
-4- Changing Handsets Your 5020 IP Phone is compatible with several specialty handsets. To remove the handset shipped with your phone from the handset cord: 1. Bend a paper clip to produce approximately 4 cm (1.5 in.) of straight wire. 2. On the handset, locate the plastic groove leading into the ha...
Page 9 - CUSTOMIZING YOUR PHONE; Ringer Control; To adjust the Ringer Volume while the phone is ringing:; Handset Receiver Volume Control; To adjust the Display Contrast while your phone is idle:
-5- CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the phone is ringing: z Press , ). To adjust the Ringer Pitch while the phone is idle: 1. Press SUPERKEY. 2. Press the No softkey until "Ringer Adjust?" appears. 3. Press the Yes softkey. 4. Press the Yes softkey. 5....
Page 10 - Feature Keys; To display information about a key:; Language Change; To change the display language:
-6- Feature Keys To display information about a key: 1. Press SUPERKEY. 2. Press a personal key or REDIAL. 3. Press SUPERKEY. To re-program a personal key: 1. Press SUPERKEY. 2. Press the No softkey until "Personal Keys?" appears. 3. Press the Yes softkey. 4. Press a personal key that isn't ...
Page 11 - MAKING AND ANSWERING CALLS; Make a call; Answer a call; Phonebook
-7- MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Dial the number, - OR - Press a Speed Call key. - OR - Press REDIAL. Answer a call z Lift the handset. - OR - Press the flashing Line appearance key and lift the ha...
Page 12 - Redial; To redial the last number that you manually dialed:; Redial - Saved Number; To save the last number that you manually dialed:
-8- Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Press REDIAL. Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial **79. To Redial a saved number: 1. Lift the handset. 2. Dial *6*.
Page 13 - Speed Call Keys; To dial a stored Speed Call number:
-9- Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call nu...
Page 14 - Speed Call - Personal; To dial a stored personal Speed Call number:
-10- Speed Call - Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial 58. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. Lift the handset. 2. Dial 67. 3. Enter an index number between 00 and 09. 4. Dial the number to be stored (pr...
Page 15 - Handsfree Operation
-11- Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key. 2. Dial the number. 3. Communicate by using the speaker and the microphone. To use Handsfree Operation to answer calls: 1. Press the flashing line key. 2. Communica...
Page 16 - To answer a call when you hear ringback:; Communicate by using the speaker and the microphone.; To terminate a call:; Wait for the caller to hang up.; CALL HANDLING; Hold; To place a call on Hold:; Dial **1 and the number of the station that placed the call on Hold.
-12- Auto-Answer To enable or disable Auto-Answer: 1. Press SUPERKEY. 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: To enable Auto-Answer, press the TurnOn softkey. To disable Auto-Answer, press the TurnOff softkey. To answer a call when you hear ringb...
Page 17 - Transfer; To Transfer an active call:; Conference; To leave a Conference:; Conference Split; To Split a Conference and speak privately with the original party:
-13- Transfer To Transfer an active call: 1. Press TRANS/CONF. 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer, wait for an answer, consult, and hang up. To cancel the Transfer, press CANCEL. To transfer an active c...
Page 18 - Add Held; To move a call on Hold to another line appearance:; Swap; To call another party when you are in an established two-party call:
-14- Add Held To move a call on Hold to another line appearance: 1. Press the available line key. 2. Press the Addheld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1. Press the Addheld softkey. 2. Press the flashing line key. Swap To call ...
Page 19 - Call Forward; To program Call Forward:
-15- Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your phone. B-Int redirects internal calls when your phone is busy, and B-Ext redirects external calls when your phone is busy. NA-Int redirects inte...
Page 20 - Call Forward - Remote; To forward calls from a remote station to your current location:; Call Forward - End Chaining; To again allow calls to be forwarded by the destination number:
-16- Call Forward - Remote To forward calls from a remote station to your current location: 1. Press SUPERKEY. 2. Press the No softkey until "Call Forwarding?" appears. 3. Press the Yes softkey. 4. Press the Next softkey until "I Am Here" appears. 5. Press the Yes softkey. 6. Dial th...
Page 21 - Call Forward - Forced; To force an incoming call to be forwarded:; Call Forward - Override; To override Call Forward and ring a station:; Messaging - Advisory
-17- Call Forward - Forced To force an incoming call to be forwarded: z Press the Forward softkey. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number. Messaging - Advisory To turn Messaging - Advisory on: 1. Press SUPER...
Page 22 - Messaging - Callback; To respond to a message waiting condition on your phone:
-18- Messaging - Callback To leave a message waiting indication on a phone when you hear busy or ringback tone: z Press MESSAGE or the Callback softkey. To respond to a message waiting condition on your phone: 1. Press MESSAGE. 2. If a password is required, dial your password and press the Enter sof...
Page 23 - Messaging - Cancel Callback; To cancel a Callback:; Messaging - Cancel All Callbacks; To cancel all Callbacks:
-19- To set, change, or clear a password (up to 7 digits, not including 0): 1. Press SUPERKEY. 2. Press the No softkey until "Set Password?" appears. 3. Press the Yes softkey. 4. Do one of the following: To enter a new password, enter your password. To change or clear your password, ente...
Page 24 - USING ADVANCED FEATURES; Account Codes; To use Forced Account Codes:; Call Park; To retrieve a call parked by the attendant:; Call Pickup
-20- USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. Press SUPERKEY. 2. Press the Yes softkey. 3. Dial the Account Code digits. 4. Press the Save softkey. 5. Do one of the ...
Page 25 - Campon; Press the Wait softkey.; Do Not Disturb; Press the Do Not Disturb feature key.; Override; Press the Intrude feature key.; Paging
-21- Campon To Campon to a busy station: z Press the Wait softkey. To retrieve a call when you hear Campon tone: z Press the Trade softkey. Do Not Disturb To activate or deactivate Do Not Disturb: z Press the Do Not Disturb feature key. To activate Do Not Disturb from a remote station: 1. Lift hands...
Page 26 - Direct Paging; To answer a Direct Page (indicated by a single burst of tone):; To answer a page while using the handset:
-22- Direct Paging Direct Paging allows you to page a party through their phone speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. To page a party: 1. Lift the handset. 2. Press the Direct Paging feature key. 3...
Page 27 - Reminder; To program a Reminder:; Headset Operation; To enable Headset Operation:
-23- Reminder To program a Reminder: 1. Press SUPERKEY. 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1. Press SUPERKEY. 2. Press the No sof...
Page 28 - Headset Operation (with Feature Control Switch); To mute the headset microphone:; Press and hold the headset's feature control switch.; Quickly press and release the headset's feature control switch.; To disable Headset Operation:
-24- Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch (PN9132-800-500-NA/9132-800-501-NA) must be installed in the dedicated headset jack (the jack nearest the front of the phone). Installation will disable your handset microphone. D...
Page 29 - Music; To turn Music on and off when the phone is idle:; Group Paging / Meet Me Answer; To make a Group Page:; To page a specific page group, dial the page group directory number.; To respond to a Group Page by using Meet Me Answer:
-25- Music To turn Music on and off when the phone is idle: 1. Press SUPERKEY. 2. Press the No softkey until "Music?" appears. 3. Do one of the following: To turn the music on, press the TurnOn softkey. To turn the music off, press the TurnOff softkey. 4. Press SUPERKEY. Group Paging / M...
Page 30 - Trunk Flash; To flash a trunk while talking on an outside call:
-26- Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press TRANS/CONF. 2. Dial *57 for a single flash or *56 for a double flash. 3. Wait for dial tone. 4. Dial the...
Page 31 - Record a Call; To start recording while on a two-party call:
-27- Record a Call This feature uses your voice mail system to record your phone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a two-party ca...
Page 32 - Hot Desking; To remotely log out a Hot Desking phone:
-28- Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line...
Page 33 - Call History; To display the call history, and view call detail:
-29- Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call...
Page 34 - To delete a particular call from the call log:; Tag Call; To tag a malicious call:
-30- To delete all missed, answered, or outgoing call logs: 1. After selecting the type of logs you wish to delete, press the DeleteAll softkey. 2. Confirm that you do want to delete all items by pressing the Yes softkey. To delete a particular call from the call log: z With the call log that you wa...
Page 35 - FEATURE ACCESS CODES
-31- FEATURE ACCESS CODES Save Last Number **79 Repeat Last Number Saved *6* Personal Speedcall - Invoke 58 Personal Speed Call - Upper Range Index Number 09Personal Speedcall - Store 67 Call Hold - Remote Retrieve **1 Cancel Call Forwarding Follow Me - Remote **77 Call Forwarding - End Chaining 64 ...
