Page 3 - TABLE OF CONTENTS
Table of Contents TABLE OF CONTENTS GETTING STARTED ................................................................................................. 1 SIP User Accounts and Passwords ..................................................................................... 1 SIP Administrative Mode .......
Page 7 - Getting Started; SIP User Accounts and Passwords; SIP Administrative Mode; About Your SIP Phone
Getting Started Getting Started In SIP mode, the Mitel™ 5235 IP Phones manage their own call states and features. SIP uses the Internet to connect your phone to other SIP phones. To make a call you can dial by SIP URL or by IP address. You can also make calls to phones on the Public Switched Telepho...
Page 8 - Feature Function
5235 IP Phone SIP User and Administrator Guide For more key and feature information, see 5235 IP Phone Features on page 2 . 5235 IP Phone Features Each element is numbered according to the call-outs (e.g. n ). Feature Function 1 Stylus Used to select options on the shutter screens 2 Ring Indicator F...
Page 9 - Call Encryption Indicator; Accessories for Your Phone; Headsets; Conference Units; Supporting Documentation; Accessing the Web Configuration Tool Online Help
Getting Started Call Encryption Indicator The 5235 IP Phone automatically provides Secure Real-time Transport Protocol (SRTP) voice encryption when connected to a phone that also supports SRTP. A “secured call” icon (closed padlock) appears on the display for encrypted calls, and for conference call...
Page 10 - Accessing Other Documentation
5235 IP Phone SIP User and Administrator Guide Accessing Other Documentation To access other Mitel phone and peripheral documentation: 1. In your browser, go to www.mitel.com 2. Move your mouse pointer over Support , and then select Documentation Library . 3. From the drop-down list, select User Gui...
Page 11 - Customizing Your Phone; Superkey Menu Interface; Web Configuration Tool Accounts and Passwords
Customizing Your Phone Customizing Your Phone To customize and use your phone features, use either of the following two interfaces: • Superkey Menu Interface • Web Configuration Tool Superkey Menu Interface The fixed-function keys provide access most features on your phone. The phone’s Superkey menu...
Page 12 - Accessing the Web Configuration Tool; Using The Touch Screens
5235 IP Phone SIP User and Administrator Guide Accessing the Web Configuration Tool To access the Web Configuration Tool: 1. On your phone’s touch screen, do the following to obtain your phone’s IP address: • Press Superkey . • Press the Line 1 (Prime Line) softkey. Your phone’s IP address appears. ...
Page 13 - Using the Phone shutter
Customizing Your Phone Using the Phone shutter The Phone shutter provides access to programmable keys and the main phone interface. You use the Phone shutter to use programmed keys and dial numbers. • Phone Display : Displays information about the received call. • Personal Softkeys : Keys that allow...
Page 14 - Using the Applications shutter; Using the Superkey Softkey to Program; Using the keypad
5235 IP Phone SIP User and Administrator Guide Using the Applications shutter The Applications shutter provides access to the available applications on the 5235 IP Phone. You launch the Applications shutter by: • Pressing the shutter label buttons ( ) or shutter label. You use the Applications shutt...
Page 15 - Ringer Volume Control
Customizing Your Phone • IP addresses • SIP URLs • User ID names. Letters correspond to those on the keypad, and characters to the table below. A flashing cursor indicates the position of the character you are entering. The cursor automatically advances after one second, or if you press a different ...
Page 18 - Personal Keys; View Speed Dial Key Programming
5235 IP Phone SIP User and Administrator Guide Personal Keys Personal keys provide one-touch access to Speed Dial , Shared Lines , Call Logs , Headset , Phonebook , Do Not Disturb , Forwarding , PC Application , and Advisory Message features. You can program any Personal key as a Speed Dial key for ...
Page 19 - Programming Features in Speed Dial Keys
Customizing Your Phone for the Carrier. After pressing the Speed Dial number for the carrier, wait for connection to the Carrier. When connected, press the Speed Dial number for the party you are calling to send the DTMF (touchtone signals) to the Carrier. Note : If the Speed Dial number you want to...
Page 20 - Making and Answering Calls; Making Calls; Dial by Number
5235 IP Phone SIP User and Administrator Guide Making and Answering Calls Making Calls You can make and receive calls using the handset, headset or handsfree speaker. You can dial by extension number or phone number, user ID name, or SIP URL or IP address. You can also dial a Call Logs or Phonebook ...
Page 21 - Dial by Phone Book Entry; Dial by Call Logs Entry; Calling and Called Party Display
Making and Answering Calls Dial by Phone Book Entry 1. Press Superkey , and then press >> until PHONE BOOK? appears. 2. Press OK . PHONE BOOK <number of items> appears on the display. 3. Press ( UP ) and ( DOWN ) to navigate to the entry you want to call. 4. Press DIAL or # (the pound ke...
Page 22 - Answering Calls; Answer a Call; Auto Answer; Answer a Call Waiting
5235 IP Phone SIP User and Administrator Guide Answering Calls Incoming calls ring Line 1, if all lines are free, or the next available line. If all lines are busy and Call Forward – Busy is not enabled (see Enable/Disable Call Forward on page 18), callers hear a busy signal. When the phone rings, t...
Page 23 - Call Handling; Hold; Hold a Call; Call Forward
Call Handling Call Handling Hold The 5235 IP Phone supports a maximum of eight held calls at the same time. When you place a call on hold, or when another party puts you on hold, the on-hold beep reminds you that you are holding or on hold. If the handset is in its cradle, you hear the beep through ...
Page 24 - Call Transfer; Transfer a Call to an Unconnected Third Party
5235 IP Phone SIP User and Administrator Guide Program Call Forward 1. Press Superkey , and then press >> until SETTINGS & OPTIONS? appears. 2. Press OK . CALL FORWARDING? appears. 3. Press OK . FWD ALWAYS: <current status> appears. 4. Press Next to navigate to the desired Call Forwa...
Page 25 - Transfer a Call to a Third Party Already on Hold; Add a Third Party to a Call in Progress
Call Handling • To talk to this party, wait until the connection is established, speak to the party, press ( TRANS/CONF ) or press TRANSFR and then hang up. This is an Attended Call Transfer. • To transfer the call without speaking to this party, immediately press ( TRANS/CONF ) or press TRANSFR and...
Page 26 - Enable/Disable your Advisory Message; Messaging – Voice Mail
5235 IP Phone SIP User and Administrator Guide 3. Press ( TRANS/CONF ). The call put on hold in step 1 is connected to the call in progress. Leave a Conference Call Do one of the following: • Hang up. • Press HANGUP . • Press ( CANCEL ). Note: If any party hangs up, the call remains connected. Messa...
Page 27 - Access your Voice Mail Messages
Call Handling Access your Voice Mail Messages 1. Lift the handset (optional). 2. Press ( MESSAGE ) and enter your voice mailbox number. 3. Follow the voice mailbox prompts. - 21 -
Page 28 - Using Advanced Features; Do Not Disturb; Enable/Disable Do Not Disturb; Call Logs; View a Call Log Entry
5235 IP Phone SIP User and Administrator Guide Using Advanced Features Do Not Disturb Do Not Disturb (DND) forwards all calls directly to your voice mailbox so that a ringing phone will not disturb you. If Do Not Disturb is enabled and you do not have a voice mailbox set up, callers hear a busy sign...
Page 29 - Delete a Call Log Entry; Call Forking; Switch between Handset and Handsfree
Using Advanced Features 3. Press OK . The number of calls appears. 4. Press ( UP ) and ( DOWN ) to navigate through the logged call entries. 5. When the desired entry appears, press DETAIL , and then press << and >> to view the entry information. 6. When you have finished, press DONE . 7...
Page 30 - Muting a Call; Create a Phone Book Entry
5235 IP Phone SIP User and Administrator Guide Switch between Handset and Headset To go from handset to headset mode: 1. Press Headset . The Headset key is highlighted. 2. Hang up the handset. Use the headset to communicate with your party. To go from headset to handset mode: 1. Lift the handset. 2....
Page 32 - Shared Line Programming Requirements
5235 IP Phone SIP User and Administrator Guide Shared Lines and Keys There are three types of shared lines: SIP : basic shared line with limited features (supports call forking but does not have LED activity and lines are not linked. This type of shared line is available in normal SIP mode). • • SIP...
Page 33 - Line Key Status; Enable/Disable RSS Feed; Time and Date
Using Advanced Features 6. Click Apply to apply the changes. Line Key Status Shared lines display the following indicator lamps: Line Status Prime Line Key Appearance Description Trying Highlighted When a user initiates a call on a shared line, the Line Key indicator for that line and all shared lin...
Page 34 - Change the Time and Date
5235 IP Phone SIP User and Administrator Guide Change the Time and Date Important: Use this procedure only if an SNTP server is not provided. If an SNTP server is not available, you must reprogram these settings every time the phone reboots. 1. Press Superkey , and then press >> until SETTINGS...
Page 35 - SIP Administrator Phone Passwords; Change Phone Passwords; SIP User Accounts; Configure/Modify a SIP User account
Administrator Tools Administrator Tools This section is the SIP Administrator’s reference to Superkey menu interface configuration options. Where applicable, it references the appropriate page(s) of the Web Configuration Tool. Note: Some procedures can only be completed from the Web Configuration To...
Page 36 - View a User Name; Device Parameters; Enable/Disable Protocols
5235 IP Phone SIP User and Administrator Guide View a User Name 1. Press Superkey . 2. Press the Line 3 key. The user display name (top) and user name (bottom) appears. 3. Press Superkey to return to the default display. Device Parameters To view the software version and the MAC address: 1. Press Su...
Page 37 - SRTP Call Encryption Indicator; Viewing/Modifying the Network Settings; View the IP and MAC Addresses
Administrator Tools 3. Press OK , enter your administrator password, and then press SUBMIT . HTTP <current status> appears on the display. 4. Do one of the following: • To enable HTTP, press TURNON . • To disable HTTP, press TURNOFF . • To enable or disable TFTP, press NEXT . 5. Repeat steps 3...
Page 38 - Upgrade the Phone’s Firmware; View the Firmware Version
5235 IP Phone SIP User and Administrator Guide 6. Repeat steps 4 and 5 until all desired changes have been made. 7. Press Superkey to return to the default display. 8. For the settings to take effect, reboot the phone (i.e. unplug the power source from the phone, and then plug the power source back ...
Page 39 - Automating Firmware Upgrades
Administrator Tools 5. Press CONFIRM . The downloading process begins and the phone reboots. This process may take approximately 1 to 2 minutes. When the time and date appear on the display, the download and reboot is complete and the phone is ready for use. To upgrade the firmware from the boot pro...
Page 40 - Voice Mail; Configuring Voice Mail; Adjust Daylight Savings; Configuration Files; Hot Line
5235 IP Phone SIP User and Administrator Guide Voice Mail Voice mail for SIP-supported phones is server-based. For more information on the voice mail system, contact the SIP Service Provider. To configure voice mail on the 5235 IP Phone, access the SIP Configuration page of the Web Configuration Too...
Page 41 - Media Configuration; Global RSS Feed
Administrator Tools Media Configuration For programming instruction, access the Administrator Tools > Configuring Media Settings topic in the Administrator’s Web Configuration Tool online help. Main Program and Boot Program Configuration Options For information about additional configuration opti...
Page 42 - Glossary
5235 IP Phone SIP User and Administrator Guide Specifications For a complete list of supported features (including Sylantro and Broadsoft features) and supported RFCs, access the Specifications topic in the Web Configuration Tool online help. Glossary Term Definition DHCP Dynamic Host Configuration ...
