Mitel 5320e - Manual

Mitel 5320e IP Phone User Guide Tips for Your Comfort and Safety Don't Cradle the Handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to...

5320e IP Phone – User Guide Using Your Default Phone Window and Keys The 5320e IP Phone’s default phone window and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your phone, you ...

Mitel 5320e IP Phone User Guide 5320e IP Phone Default Window and Keys Feature Function 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5320e provides three soft...

5320e IP Phone – User Guide About Your Phone Applications Your 5320e IP Phone provides applications that simplify the use of your phone. To open the Applications window, press the Menu key. The menu home window gives the current status of your phone’s applications. To open an application, press the ...

Mitel 5320e IP Phone User Guide  Screen Saver : Allows you to specify a specific time of inactivity on your phone that triggers the screen saver to display.  Audio Feedback : This setting allows you to adjust the volume of the audio feedback as well as the error beeps and enable or disable the set...

Mitel 5320e IP Phone User Guide Getting Help To access the 5320e IP Phone help and documentation: 1. Press the Menu key. 2. Press Help. You have the following options:  Press Launch PC Help to display http://edocs.mitel.com .  Press Key Icons or Quick Help.  Press or at the bottom of the set to v...

5320e IP Phone – User Guide Customizing Your Phone Use the Settings application to customize your phone. Note : The System Administrator can invoke a Lock to Factory default option on a per-phone basis. When this is in effect, the system administrator sets the settings for Programmable Keys and you ...

5320e IP Phone – User Guide Specify Display Contrast To adjust the display contrast: 1. Press Menu key. 2. Press Settings . 3. Press Contrast . 4. Press the Contrast + or Contrast - keys to adjust the contrast of your screen. 5. Press Save . Note: Press Cancel at any time to exit this application wi...

Mitel 5320e IP Phone User Guide Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume. To adjust the volume of the audio feedback:...

5320e IP Phone – User Guide Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls: 1. Press Menu key. 2. Press Settings . 3. Press Call Notification . 4. Press the appropriate options to identify when you want the Phone wind...

5320e IP Phone – User Guide Programming Features on Your Keys Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, use:  Settings application  Unified Communicator Express application You can assign the following to a programmable Ke...

Mitel 5320e IP Phone User Guide Feature Default Label Direct Page Page Do Not Disturb DND Single Flash Flash Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emergency Call Emergency Tag Call Tag Call Privacy Release Privacy Rls Swap Swap Release Release Call Histo...

5320e IP Phone – User Guide Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1. Press Menu key. 2. Press Settings . 3. Press Programmable Keys . 4. Press the key you wish to program. 5. If applications are displayed, press View Features . 6. Use the Page Na...

Mitel 5320e IP Phone User Guide To program Speed Call: 1. Press Menu key. 2. Press Settings . 3. Press Programmable Keys . 4. Press the key you wish to program. If it’s already programmed, press Clear Key . 5. Press Speed Call . 6. Press Edit Info and enter the label for the Speed Call. 7. Press Sav...

5320e IP Phone – User Guide Making and Answering Calls You can make a call using one of the following methods:  Press the programmed key associated with the party you want to call. For more information about programming keys, see Programming Features on Your Keys.  Dial the number using the dialpa...

Mitel 5320e IP Phone User Guide Answer a Call Do one of the following:  Select the programmable line key for the ringing line that is flashing.  Lift the handset or press (SPEAKER). End a Call Do one of the following:  Press Hang Up or Cancel ( ).  Replace the handset.  Press the key that you h...

Mitel 5320e IP Phone User Guide Call Handling Hold To place a call on Hold: 1. Press ( HOLD ). 2. Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note : You can only retrieve a call from hold when the phone is idle. To retrieve a call from Ho...

Mitel 5320e IP Phone User Guide  To abort the Transfer, press (CANCEL) at any time before the last digit in the destination number is dialed. Note: Both the FAC and the destination number can be programmed to a single Speed Call key. Note: When the phone is in idle state and there are no messages i...

5320e IP Phone – User Guide Swap To call another party when you are in an established two–party call: 1. Press ( TRANS/CONF ). 2. Dial the number. To alternate between the two parties:  Press the Trade Calls softkey. Call Forwarding Call Forward lets you redirect incoming calls to an alternate numb...

Mitel 5320e IP Phone User Guide Programming Call Forwarding Using Profiles You can create Call Forward profiles that identify where to send your incoming calls. After you create and save a Call Forward profile in the Call Forwarding application, you can enable or disable the profile at any time. Not...

Mitel 5320e IP Phone User Guide Using Other Features Certain features require access to a Superkey menu; therefore, a Superkey must be programmed to a key to access this menu. See Programming Features on Your Keys for information on how to program a Superkey. Account Codes An account code is a serie...

5320e IP Phone – User Guide Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can anno...

Mitel 5320e IP Phone User Guide Call Pickup To answer a call that is ringing at another extension in your Pickup Group: 1. Lift the handset. 2. Press the key that you programmed as Pickup . To answer a call that is ringing at another extension not in your Pickup Group: 1. Lift the handset. 2. Dial t...

5320e IP Phone – User Guide Direct Paging - Handsfree Answerback Enabled When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone. Your administrator enables or disables Handsfree Answerback on your phone. After your a...

Mitel 5320e IP Phone User Guide To end a Handsfree Answerback call:  Press either ( SPEAKER ) or ( CANCEL ). When the Handsfree Direct Page call ends, the MUTE key light returns to the state it was in before the call was established. Direct Paging - Handsfree Answerback Disabled Your administrator ...

Mitel 5320e IP Phone User Guide Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your MCD:  Emergency Ca...

5320e IP Phone – User Guide To exit Group Listen mode (and return to a normal handset/headset call):  Press the Group Listen key. To activate or deactivate Group Listen while in headset mode:  Press the Group Listen key. Group Paging / Meet Me Answer Group Paging allows you to page a group of tele...

Mitel 5320e IP Phone User Guide Group Presence Group Presence allows members of call groups (Hunt, ACD, Ring, and Personal Ring) to make themselves absent or present in a group. Only members who are present in a group are offered calls to that group. If you are in a Personal Ring group (see Handoff ...

Mitel 5320e IP Phone User Guide Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. When you log in at the phone using your assigned Hot Desk User Directory number, the phone assumes all your speed dials, features keys, call forwarding s...

5320e IP Phone – User Guide Hot Desk - PIN Change To change your Hot Desk PIN: 1. Log into a Hot Desking phone. 2. Press Superkey (must be programmed to a key). 3. Press the HotDesk PIN softkey. 4. Press the Yes softkey. 5. Enter the current PIN or skip to step 6 if a PIN has not yet been assigned. ...

Mitel 5320e IP Phone User Guide Music To turn Music on and off when the phone is idle, do one of the following:  To turn the music on, press the key that you programmed to Music or the Music softkey.  To turn the music off, press the key that you programmed to Music or the Music softkey. When the ...

5320e IP Phone – User Guide Phone Lock Phone Lock prevents access to the features on a phone, with the following exceptions:  unlocking the set via a user PIN  Hot Desk Login and Logout support, and  Emergency Call Notification support. Phone Lock has no effect on incoming calls but restricts out...

Mitel 5320e IP Phone User Guide User PIN A Personal Identification Number (PIN) allows a user to log into a set as a hot desk user. It is also used to de-activate the Phone Lock feature. PINs must be from 0 to 8 digits in length. Only digits (0 to 9) are permitted. The default PIN is blank (length z...

5320e IP Phone – User Guide Record-a-Call This feature uses your voice mail system to record your telephone conversations. Note : You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recor...

Mitel 5320e IP Phone User Guide Speed Call Speed Call is an application that allows you to dial a specific number with one key press. You must program Speed Call on a Programmable key. For more information on programming this key, see Program Feature Keys Using the Settings Application . To make a S...