Page 2 - TRADEMARKS
ii NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL ® ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates...
Page 3 - Table of Contents; iii
Table of Contents iii GETTING STARTED ...................................................................................................... 1 SIP User Accounts and Passwords ........................................................................................... 1 SIP Administrative Mode ..........
Page 4 - iv
5320/5330/5340 IP Phone SIP User and Administrator Guide iv Pre-assigned Personal Keys ................................................................................................... 14 Program a Speed Dial Key ........................................................................................
Page 6 - vi
5320/5330/5340 IP Phone SIP User and Administrator Guide vi Access Protocols ..................................................................................................................... 45 Enable/Disable Protocols.................................................................................
Page 7 - Getting Started; Supporting Documentation; SIP User Accounts and Passwords; Administrator Tools; About your SIP Phone; Elements of Your Phone
5330/5340 IP Phone SIP User and Administrator Guide 1 Getting Started In SIP mode, the Mitel ® 5320, 5330 and 5340 IP Phones manage their own call states and features. SIP uses the Internet to connect your phone to other SIP phones. You can make calls on the Public Switched Telephone Network (PSTN),...
Page 9 - Table 1: Elements of Your Phone
5320/5330/5340 IP Phone SIP User and Administrator Guide 3 Figure 3. The 5340 SIP Phone Table 1: Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Indicator Flashes to signal an in...
Page 11 - TIPS FOR YOUR COMFORT AND SAFETY; Protect your hearing; To tilt your telephone for better viewing:
5320/5330/5340 IP Phone SIP User and Administrator Guide 5 TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may ...
Page 12 - Using Your Default Phone Window And Keys; Figure 4
5320/5330/5340 SIP User and Administrator Guide 6 Using Your Default Phone Window And Keys The 5330 and 5340 IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. The 5320 IP Phone default phone wind...
Page 13 - Call Encryption Indicator; Note; you receive a busy signal.; Accessories for Your Phone; Headsets
5320/5330/5340 IP Phone SIP User and Administrator Guide 7 Feature Function Information Area Provides information about the current state of the set. For example, if Do Not Disturb is enabled, the message *DND ON* appears here. This area also displays the RSS feed, if programmed. The second line of ...
Page 14 - Accessing the Web Configuration Tool Online Help; Support; . The Help system opens, presenting links to the; Administrator Web Configuration Tool online Help systems.; Accessing Other Documentation; To access other Mitel phone and peripheral documentation:; Resources; and then click User Guides.
5320/5330/5340 SIP User and Administrator Guide 8 Supporting Documentation Accessing the Web Configuration Tool Online Help To access programming instructions in the Web Configuration Tool online Help: 1. Access the Web Configuration Tool Home Page (see Accessing the Web Configuration Tool on page 1...
Page 15 - Customizing Your Phone; MENU Key Menu Interface; MENU; Web Configuration Tool; Web Configuration Tool Accounts and Passwords; Table 3: Web Configuration Tool Default User Names and Passwords; User
5320/5330/5340 IP Phone SIP User and Administrator Guide 9 Customizing Your Phone To customize and use your phone features, use either of the following two interfaces: • MENU Key Menu Interface • Web Configuration Tool MENU Key Menu Interface The fixed-function keys provide access most features on y...
Page 16 - Accessing the Web Configuration Tool; Home Page; Selecting Menu Options
5320/5330/5340 SIP User and Administrator Guide 10 Accessing the Web Configuration Tool To access the Web Configuration Tool: 1. On your phone, do the following to obtain your phone’s IP address: • Press the MENU key. • Press the Line 1 (Prime Line) key. Your phone’s IP address appears in the Inform...
Page 18 - Display Contrast Control; To adjust display contrast:; Display Language
5320/5330/5340 SIP User and Administrator Guide 12 Display Contrast Control To adjust display contrast: • When the phone is idle, press ( UP ) or ( DOWN ) Display Language Your Administrator sets the display language using the Administrator Web Configuration Tool.
Page 19 - Personal Keys; Using Advanced Features; Line Keys
5320/5330/5340 IP Phone SIP User and Administrator Guide 13 Personal Keys Personal keys provide one-touch access to the following features: • Speed Dial (Memory Keys) • Shared Lines • Line Keys • Call Logs • Phonebook • Forwarding • Do Not Disturb • Advisory Message • PC Application • Headset On/Off...
Page 20 - Pre-assigned Personal Keys; Program a Speed Dial Key
5320/5330/5340 SIP User and Administrator Guide 14 Pre-assigned Personal Keys Your SIP phone has the following pre-assigned personal keys on the Page 1 display: Key Location Pre-assigned Value 5320/5330 IP Phone 1 5340 IP Phone 2 Keys 1 - 4 Keys 1 - 4 (right) Line Keys (Keys 1 and 2 are Prime Lines)...
Page 21 - Key
5320/5330/5340 IP Phone SIP User and Administrator Guide 15 7. Press Save . KEY SAVED appears. 8. Press OK . PROGRAM MEMORY KEYS? appears. 9. Do one of the following: • To program additional Speed Dials, press OK . • To return to the default display, press MENU . Note: If the number you are calling ...
Page 22 - Using Your IP Phone with Mitel Unified Communicator Express
5320/5330/5340 SIP User and Administrator Guide 16 Using Your IP Phone with Mitel Unified Communicator Express When used with Unified Communicator® Express or Unified Communicator Advanced 3.0 applications, the 5320, 5330 or 5340 IP Phones becomes a powerful communications tool that helps customers ...
Page 23 - Making and Answering Calls; Dial by Number
5320/5330/5340 IP Phone SIP User and Administrator Guide 17 Making and Answering Calls You can make and receive calls using the handset, headset or handsfree speaker. You can dial by extension number or phone number, user ID name, SIP URL, or IP address. You can also dial a Call Logs or Phonebook en...
Page 24 - Answering Calls
5320/5330/5340 SIP User and Administrator Guide 18 3. Press (UP) and (DOWN) to navigate to the entry you want to call. 4. Press Dial or # (the pound key). 5. Lift the handset (optional). Note : To dial from your Phone Book using the Web Configuration Tool, access the tool’s Phone Book page (see Acce...
Page 25 - Answer a Call; Handsfree and Headset Modes; Auto Answer; Accessing the; Answer a Call Waiting
5320/5330/5340 IP Phone SIP User and Administrator Guide 19 Answer a Call To answer a call, do one of the following: • In handset mode, lift the handset. • In headset mode, press the Headset key, then press the flashing Line key. • In handsfree mode, press ( SPEAKER ), or press the flashing Line key...
Page 26 - Call Handling; Hold; Hold a Call; Call Forward; Feature Configuration; Program Call Forward
5320/5330/5340 SIP User and Administrator Guide 20 Call Handling Hold The 5320, 5330 and 5340 IP Phones support a maximum of four simultaneously held calls. When you place a call on hold, or when another party puts you on hold, the on-hold beep reminds you that you are holding or on hold. If the han...
Page 27 - Enable/Disable Call Forward; Call Transfer
5320/5330/5340 IP Phone SIP User and Administrator Guide 21 2. Press OK . CALL FORWARDING? appears. 3. Press OK . FWD ALWAYS: <current status> appears. 4. Press Next or Prev to navigate to the desired Call Forward option. 5. Press OK to select the desired Call Forward option. 6. Press Review ....
Page 30 - Messaging – Voice Mail; Access your Voice Mail Messages; Do Not Disturb; Enable/Disable Do Not Disturb Using the Phone; Display Control
5320/5330/5340 SIP User and Administrator Guide 24 6. Do one of the following: • To return to the Features menu, press Exit . • To return to the default display, press MENU . Note: To enable/disable advisory messages using the Web Configuration Tool, access the tool’s Feature Configuration page (see...
Page 31 - Using a Do Not Disturb Key for Quick Enable/Disable; Key Programming; Call Logs; View a Call Log Entry
5320/5330/5340 IP Phone SIP User and Administrator Guide 25 Using a Do Not Disturb Key for Quick Enable/Disable 1. Access the Key Programming page if the Web Configuration Tool and program a DND key. 2. You can enable and disable DND by pressing the DND key. When enabled, the DND is illuminated. Cal...
Page 32 - Call a Call Logs Entry; Handset, Handsfree and Headset Modes; Switch between Handset and Handsfree
5320/5330/5340 SIP User and Administrator Guide 26 4. Press ( UP ) and ( DOWN ) to navigate through the logged call entries. 5. When the desired entry appears, press Delete . CONFIRM DELETE? appears. 6. Press Yes . The log is deleted. 7. Press MENU to return to the default display. Call a Call Logs ...
Page 33 - Phone Book; Modify a Phone Book Entry
5320/5330/5340 IP Phone SIP User and Administrator Guide 27 Muting a Call To mute your phone so your party cannot hear you: • Press ( MUTE ). The ( MUTE ) key turns ON. To turn Mute off and return to the conversation: • Press ( MUTE ) again. The ( MUTE ) key turns OFF. Phone Book The Phone Book is a...
Page 34 - RSS Feed; Key Programming Page; Enable/Disable RSS Feed
5320/5330/5340 SIP User and Administrator Guide 28 5. Do one of the following: • To modify name, IP address, or SIP URL, press Yes , edit the information, and then press Submit . After the information is saved, PROGRAM NAME? appears. • To modify a name, press No . PROGRAM NAME? appears. Press Yes , ...
Page 35 - Shared Lines and Keys; There are three types of shared lines:; SIP; : server-enhanced Sylantro Bridged Line Appearance line type; Shared Lines and Keys Programming Requirements
5320/5330/5340 IP Phone SIP User and Administrator Guide 29 Shared Lines and Keys There are three types of shared lines: • SIP : basic shared line with limited features (supports call forking but does not have LED activity and lines are not linked. This type of shared line is available in normal SIP...
Page 36 - Figure 5 : Shared LIne Keys and User Configuration
5320/5330/5340 SIP User and Administrator Guide 30 User 1 User 2 User 3 Mitel Phone1 Mitel Phone2 Mitel Phone3 mitel1 mitel1a mitel1b mitel2 mitel2a mitel2b mitel3 mitel3a mitel3b Figure 5 : Shared LIne Keys and User Configuration
Page 41 - Programming Shared Line Keys
5320/5330/5340 IP Phone SIP User and Administrator Guide 35 Programming Shared Line Keys 1. Access the Key Programming page of the Web Configuration Tool. (Note that the 5320 IP Phone only has 8 programmable keys.) 2. Click the Key Number of the key you want to assign as a shared line. 3. From the F...
Page 42 - the; Context; list, select the User ID with which to associate this key.; Apply; to apply the changes.; Shared Line Key Status; Shared lines display the following indicator lamps:
5320/5330/5340 SIP User and Administrator Guide 36 4. From the Context list, select the User ID with which to associate this key. 5. Enter a label/description for this key (optional). 6. Click Apply to apply the changes. Shared Line Key Status Shared lines display the following indicator lamps: Shar...
Page 43 - Programming Busy Lamp Field Keys; Figure 7: User Configuration for BLF
5320/5330/5340 IP Phone SIP User and Administrator Guide 37 Programming Busy Lamp Field Keys The Busy Lamp Field (BLF) feature allows you to program a key on your IP phone that monitors whether or not another user is on a call. Before programming the BLF Keys, the Broadsoft server must be configured...
Page 44 - Figure 8: Programming and Configuration of Users and BLF Keys
5320/5330/5340 SIP User and Administrator Guide 38 The diagram below reflects the above example, but shows how the User Configuration and Key Programming pages (in the Web Configuration tool) are completed for BLF Keys, where mitel3 has been configured to monitor mitel1 and mitel2. This example appl...
Page 48 - list, you can only select the PRIME USER to associate this key.; Speed Dial/RSS Address; Type
5320/5330/5340 SIP User and Administrator Guide 42 4. From the Context list, you can only select the PRIME USER to associate this key. 5. Enter a label/description for this key to indicate which User is being monitored (optional). 6. Enter the User ID of the monitored user in the Speed Dial/RSS Addr...
Page 49 - Time and Date; Change the Time and Date
5320/5330/5340 IP Phone SIP User and Administrator Guide 43 Time and Date A Simple Network Time Protocol (SNTP) server (version 4 or later) provides your phone with the date and time. Your Administrator configures your time zone once using the Web Configuration Tool. If Daylight Savings Time is conf...
Page 50 - Call Forking; To access the referenced pages of the Web Configuration Tool, see; SIP Administrator Phone Passwords; Table 4: Default Administrator User Names and Passwords; Change Phone Passwords; To change user or administrator passwords:
5320/5330/5340 SIP User and Administrator Guide 44 Call Forking You can register your SIP ID with several SIP servers and have all configured aliases ring simultaneously. The indicator lamps of all configured aliases will flash until the call is answered, and then all lamps except the answering alia...
Page 51 - SIP User Accounts; Configure/Modify a SIP User account; Device Parameters
5320/5330/5340 IP Phone SIP User and Administrator Guide 45 SIP User Accounts A SIP user account includes a user name and password, and allows the user to register with the SIP Service Provider. Configure/Modify a SIP User account Access the Configuring Users and SIP Server Providers topic in the Ad...
Page 52 - Enable/Disable Protocols; Protocols; Network Settings; View the IP and MAC Addresses; Configuring
5320/5330/5340 SIP User and Administrator Guide 46 Enable/Disable Protocols To enable/disable protocols using the Web Configuration Tool: • Access the tool’s Protocols page. Note: To access the Web Configuration Tool, HTTP must be enabled. If HTTP is disabled and you need to access the tool, enable ...
Page 53 - Upgrade the Phone’s Firmware; About Firmware Updates Page; View the Firmware Version
5320/5330/5340 IP Phone SIP User and Administrator Guide 47 To modify network settings using the MENU Key: 1. Press MENU , and then press >> until ADMIN TOOLS? appears on the display. 2. Press OK , and then press Next until NETWORK SETTINGS? appears. 3. Press OK , enter your administrator pass...
Page 54 - Upgrading the Firmware; This may result in severe damage to your phone.; Automating Firmware Upgrades; SRTP Call Encryption Indicator; Line Types; Prime lines
5320/5330/5340 SIP User and Administrator Guide 48 Upgrading the Firmware To upgrade the firmware using the Web Configuration Tool: • Access the Configuring Network Settings and Updating Firmware sections of the Administrator's Web Configuration Tool. Note: The phone will compare its existing firmwa...
Page 55 - Voice Mail; Configuring Voice Mail; Administrator Tools > Configuring SIP Features; Adjust for Daylight Savings Time; Administrator Tools > Configuring Network Settings; Additional Settings
5320/5330/5340 IP Phone SIP User and Administrator Guide 49 Voice Mail Voice mail for SIP-supported phones is server-based. For more information about the voice mail system, contact your SIP Service Provider. Configuring Voice Mail To configure voice mail using the Web Configuration Tool: • Access t...
Page 56 - Main Program and Boot Program Configuration Options; Global RSS Feed; Specifications
5320/5330/5340 SIP User and Administrator Guide 50 Configuration Files The 5320, 5330 and 5340 IP Phones support configuration files for automatic programming. For more information about configuration files, access the Administrator Tools > Using the Phone Configuration File topic in the Administ...
