Mitel 5312 IP - Manual

5312/5324 IP Phones User Guide Elements of Your Phone Feature Function 1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you access the Menu key, prom...

5312/5324 IP Phones User Guide Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call Selecting Menu Opti...

5312/5324 IP Phones User Guide For Users on Resilient 3300 ICP Systems If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues but some of the keys and features on your phone function differently. The key...

5312/5324 IP Phones User Guide Adjust the viewing angle The stand built into your phone tilts to give you a better view of the keys. To tilt your telephone for better viewing: 1. Turn the phone so that the front faces away from you. 2. Hold the base unit firmly and press the release tabs on the side...

5312/5324 IP Phones User Guide MAKING AND ANSWERING CALLS Make a call 1. Lift the handset (optional). 2. If you want to use a Non–Prime Line, press a Line Appearance key. 3. Do one of the following: • Dial the number • Press a Speed Call key • Press ( REDIAL ). Answer a call Do one of the following:...

5312/5324 IP Phones User Guide To make an Emergency Call using the Line Interface Module line, when the IP connection has failed: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL. 3. Dial your Local Emergency Number. EMERGEN...

5312/5324 IP Phones User Guide CALL HANDLING Hold To place a call on Hold: • Press ( HOLD ). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: • Press the flashing line key. • Dial the appropriat...

5312/5324 IP Phones User Guide Conference To form a Conference when a two–party call is already in place, or to add another party to an existing Conference: 1. Press ( TRANS/CONF ). 2. Dial the number of the next party. 3. Wait for an answer. 4. Press ( TRANS/CONF ). To leave a Conference: • Hang up...

5312/5324 IP Phones User Guide Call Forward Call Forward lets you redirect incoming calls to an alternate number. You can select one of the following forwarding options: • Always redirects all incoming calls regardless of the state of your telephone. • B–Int redirects internal calls when your teleph...

5312/5324 IP Phones User Guide Call Forward - Remote (I am Here) To forward calls from a remote station to your current location: 1. Press ( MENU ). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey. 4. Press # or the Next softkey until "I Am He...

5312/5324 IP Phones User Guide Messaging - Callback To leave a Callback Message when you hear busy or ringback tone: • Press ( MESSAGE ) or, on a 5324 IP Phone only, press the Callback softkey. To respond to a message waiting condition on your 5312 IP Phone: 1. Press ( MESSAGE ). 2. If a password is...

5312/5324 IP Phones User Guide Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial appropriate feat...

5312/5324 IP Phones User Guide USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press # . To enter an Account Code during a call on a 5312 IP Phone: 1. Press ( TRANS/CONF ). 2. Dial appropriate feature access code. 3. Dial th...

5312/5324 IP Phones User Guide You are on a handset or headset call, and MUTE is OFF 1. Check that MUTE is flashing. 2. Press MUTE. The light turns ON solid, and you are now speaking to the paging party and have muted your handset/headset call. 3. Speak to the paging party. Press MUTE to alternate b...

5312/5324 IP Phones User Guide Timed Reminder (5324 IP Phone only) To program a Reminder: 1. Press ( MENU ). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pen...

5312/5324 IP Phones User Guide To respond to a Group Page by using Meet Me Answer: 1. Lift handset. 2. Dial the appropriate feature access code. 3. Do one of the following: • To respond to a page from your prime page group, press # . • To respond to a page from a specific page group, dial the page g...

5312/5324 IP Phones User Guide User PIN (5324 IP Phone only) A Personal Identification Number (PIN) allows a user to log into a set as a hot desk user or generic SIP user. It is also used to de-activate the Phone Lock feature. PINs must be from 0 to 8 digits in length. Only digits (0 to 9) are permi...

5312/5324 IP Phones User Guide Record a Call This feature uses your voice mail system to record your telephone conversations. Note : You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start re...

5312/5324 IP Phones User Guide Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call ...

5312/5324 IP Phones User Guide • If the call is external, and you normally need to precede external calls with a digit such as 9, it is likely that your system administrator has programmed your system to insert the 9 for you. In this case, pressing * or the Call softkey initiates the call immediatel...

5312/5324 IP Phones User Guide Release Release lets you disconnect from an attempted Call Transfer or Conference Call without hanging up the handset. Release is useful when you encounter a busy or unavailable party. To release from an attempted transfer or conference call: • Press the Release featur...

5312/5324 IP Phones User Guide USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT The 5324 IP Phone supports the 5310 Conference Unit. Your phone may use the 5310 IP Conference Unit for conferencing. An optional mouse connected directly to the conference unit is used to control the conference...

5312/5324 IP Phones User Guide To place the conference unit in Presentation mode • Press Presentation Mode key on the mouse. Mute the conference unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced: • Press the Mute button on the ...

5312/5324 IP Phones User Guide USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY) 5324 IP Phones support the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (referred to as the Line Interface Module line) connected to your phone, and ...

5312/5324 IP Phones User Guide To answer a waiting Line Interface Module call, or to return to the original Line Interface Module call, do one of the following: • Press and release the hookswitch. • Press ( CANCEL ). • Press the Line Interface Module key. Hold a Call To put a current call on hold to...

5312/5324 IP Phones User Guide EMERGENCY CALLS WARNING FOR EMERGENCY NUMBER DIALING : Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. Emergency Number dialing should only be performed by picking up the handset and selecting the Line Inter...