Page 2 - HP LaserJet 4200 printer—torn fuser film service note
HP LaserJet 4200 printer—torn fuser film service note To determine if the fuser film is torn, lift the fuser tray guide and examine the film. Film in good condition appears as a solid gray roller, film in poor condition exhibits the film sleeve shifting to the left and shredded film pieces. If the f...
Page 3 - Field action
HP LaserJet 4200/4300 printer—broken fuser latch Fuser latches have been breaking before the end of the fuser’s life. The latches in question are the blue grasping latches at the back of the printer used to insert the fuser into position and lock it in place. The latch closest to the gear or drive s...
Page 4 - Troubleshooting
HP Color LaserJet 3500/3700 printer updates 10.92.XX error Some customers have experienced a 10.92.XX error at power on. The error refers to a cartridge not engaging correctly, and “XX” corresponds to the print cartridge causing the error: • 00 = Black print cartridge • 01 = Cyan print cartridge • 0...
Page 8 - HP Color LaserJet 9500 printer updates; Firmware revision
HP Color LaserJet 9500 printer updates Firmware revision The 20040113 05.004.2 firmware revision is now available from HP at the following URL: www.hp.com/go/clj9500_firmware . You may see improvements to the following issues after installing the updated firmware: • After storing a large number of j...
Page 11 - Poor fusing after PowerSave; Background information
4 Use the control panel COMPONENT TEST to ensure test motor M11 functions correctly. Poor fusing after PowerSave After spending several hours in PowerSave mode, the printer may produce output with toner improperly fused to the page. Output may not improve until 20 to 50 pages have been printed or th...
Page 13 - DSS Workflow version 1.1 update; Uninstalling Chai JAR files; Installing DSS Workflow 1.1
DSS (Digital Sending Services) updates DSS Workflow version 1.1 update 3 Click Browse and navigate to where the Chai JAR files are stored. By default, they are located in: [C]:\Program Files\Hewlett- Packard\HP DSS Workflow\HPDSS ChaiJars DSS Workflow version 1.01 must be updated to version 1.1. Ple...
Page 14 - Installing current Chai JAR files; Firmware and DSS compatibilities
2 Uninstall the previous version of DSS Workflow when prompted. After uninstalling, you may need to reboot the computer. 3 Again, run the file: 190374339236111_hp_dss_workflow_eng lish_only.exe The most current version of DSS Workflow is installed. If you have already registered DSS Workflow, there ...
Page 15 - How to access HP LaserJet training
How to access HP LaserJet training Where is the one-stop-shop for HP LaserJet training information? It depends on who is requesting the training. Following are a few training resources based on audience: • In North America, you may access HP LaserJet training information from the Partnership Web at ...