Page 3 - Safety warning notice
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining ...
Page 5 - Table of contents; Product description
Table of contents 1 Product description 2 External component identification Top components ...................................................................................................................... 8 Display components ........................................................................
Page 6 - Setup Utility
Electrostatic discharge damage .................................................................. 50 Packaging and transporting guidelines ........................................ 51Workstation guidelines .............................................................. 51Equipment guidelines ............
Page 16 - External component identification; Top components; Display components
2 External component identification Top components Display components Item Component Description (1) Internal microphones (2) (select models only) Record sound. NOTE: If there is a microphone icon next to each microphone opening, the computer has internal microphones. (2) Integrated camera light (se...
Page 17 - Buttons, speakers, and fingerprint reader
Buttons, speakers, and fingerprint reader Item Component Description (1) Power button* ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Slee...
Page 19 - Keys
Keys Item Component Function (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows app...
Page 20 - Lights
Lights Item Component Description (1) Power lights (2)* ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Battery light ● On: A battery is charging. ● Blinking: A battery that is the only available power source has reached a l...
Page 21 - TouchPad
Item Component Description (13) Volume up light Blinking: The volume scroll zone is being used to increase speaker volume. (14) Num lock light On: Num lock is on or the embedded numeric keypad is enabled. *The 2 power lights display the same information. The light on the power button is visible only...
Page 22 - Front components
Front components Item Component Function (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Battery light ● On: A battery is charging. ● Blinking: A battery that is the only available power source has reached a ...
Page 24 - Rear component; Right-side components
Rear component Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Right-side components Item Compon...
Page 25 - Bottom components
Bottom components Item Component Function (1) Battery bay Holds the battery. (2) Battery release latch Releases the battery from the battery bay. (3) Wireless module compartment Contains a wireless module slot. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wirel...
Page 26 - Illustrated parts catalog; Serial number location
3 Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer. 18 Chapter 3 Illustrated parts catalog
Page 27 - Computer major components
Computer major components Item Description Spare part number (1) Display assemblies Computer major components 19
Page 38 - Display assembly components
Display assembly components Item Description Spare part number (1) Display bezels For use only with computer models equipped with a camera module (includes openings for camera module and microphones) 448607-001 For use only with computer models not equipped with a camera module (includes openings fo...
Page 41 - Cable Kit
Cable Kit Item Description Spare part number Cable Kit 417075-001 (1) Power button board cable (2) LED board cable (3) USB board cable (includes num lock light) (4) Bluetooth module cable (5) Modem module cable (includes RJ-11 connector) Cable Kit 33
Page 42 - Mass storage devices
Mass storage devices Item Description Spare part number (1) Hard drives (include hard drive bracket) For use in computer models with Intel processors: ● 320-GB, 5400-rpm 459611-003 ● 250-GB, 5400-rpm 453949-001 ● 200-GB, 4200-rpm 455740-001 ● 160-GB, 5400-rpm 452060-001 ● 120-GB, 5400-rpm 452059-001...
Page 43 - Miscellaneous parts
Item Description Spare part number ● High Definition DVD-ROM and DVD±RW Drive 463933-001 For use in computer models with AMD processors: ● DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe 455830-001 ● DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 455829-001 ● DVD/CD-RW ...
Page 45 - Sequential part number listing
Description Spare part number ● Phillips PM2.0×5.0 screw ● Phillips PM2.0×5.0 captive screw ● Phillips PM2.0×4.0 screw ● Black Phillips PM2.0×3.0 screw ● Silver Phillips PM2.0×3.0 screw ● Phillips PM2.0×2.0 screw Sequential part number listing Spare part number Description 364727-002 USB digital dri...
Page 56 - Preliminary replacement requirements; Tools required; Plastic parts
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following secti...
Page 58 - Grounding guidelines; Electrostatic discharge damage
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough p...
Page 60 - Equipment guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper...
Page 61 - Unknown user password
Unknown user password If the computer you are servicing has an unknown user password, follow these steps to clear the password. NOTE: These steps also clear CMOS. Before disassembling the computer, follow these steps: 1 . Shut down the computer. If you are unsure whether the computer is off or in Hi...
Page 62 - Component replacement procedures; Serial number
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 95 screws, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement....
Page 63 - Computer feet
Computer feet Description Spare part number Rubber Feet Kit (includes base enclosure rubber feet and display bezel screw covers) 417095-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Component replacement procedures 55
Page 64 - Battery
Battery Description Spare part number For use in computer models with Intel or AMD processors: 6-cell, 2.55-Ah Li-ion battery 441611-001 For use in computer models with Intel processors: 12-cell, 8.80-Ah Li-ion battery 452056-001 6-cell, 2.20-Ah Li-ion battery 452057-001 For use in computer models w...
Page 65 - Camera module
Camera module If it has been determined that the camera module is the component that must be replaced to complete the computer repair, the display assembly does not have to be removed. Follow the procedures in this section to replace the camera module. For information on replacing the display assemb...
Page 67 - Display inverter
9 . Disconnect the camera module cable (3) from the camera module. 10 . Turn the camera module assembly upside down. 11 . Remove the two Phillips PM2.0×3.0 screws (1) that secure the camera module to the camera module bracket. 12 . Remove the camera module (2) from the bracket. Reverse this procedur...
Page 69 - Hard drive
● 466185-001 (for use only with white Special Edition computer models; includes openings for camera module and microphones) ● 457796-001 (for use only with computer models equipped with a camera module and a WWAN module; includes openings for camera module and microphones) 7 . Remove the two Phillip...
Page 73 - WLAN module
WLAN module Description Spare part number 802.11a/b/g/n WLAN modules: For use in Antigua & Barbuda, Argentina, Aruba, the Bahamas, Barbados, Bermuda, Brunei, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, the Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, H...
Page 77 - SIM
SIM NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow the...
Page 78 - RTC battery
RTC battery NOTE: Removing the RTC battery and leaving it uninstalled for 5 or more minutes causes all passwords and CMOS settings to be cleared. Description Spare part number RTC battery (includes 2-sided tape) 417076-001 Before removing the RTC battery, follow these steps: 1 . Shut down the comput...
Page 79 - Memory module
Memory module Description Spare part number For use in computer models with Intel processors: 2048-MB (667-MHz, PC2-5300, 1-DIMM) 455739-001 1024-MB (667-MHz, PC2-5300, 1-DIMM) 452062-001 512-MB (667-MHz, PC2-5300, 1-DIMM) 452061-001 For use in computer models with AMD processors: 2048-MB (667-MHz, ...
Page 81 - Optical drive
Optical drive NOTE: All optical drive spare part kits include an optical drive bezel. Description Spare part number For use in computer models with Intel processors: DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe 452052-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Driv...
Page 82 - Keyboard
4 . Use the media tray frame to remove the optical drive (3) . 5 . If it is necessary to replace the optical drive bracket, position the optical drive with the optical drive bracket toward you. 6 . Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical driv...
Page 86 - WWAN module
WWAN module CAUTION: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP ev2210 1xEVDO-A WWAN module for use in the United States 451131-001 HP UMTS/HSDPA/EDGE WWAN module, including GPRS 459350-001 CAUTION: To prevent an unresponsive system, replace the wir...
Page 87 - Switch cover
3 . Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect installation. Reverse this procedure to install the WWAN module. Switch cover Description Spare part number For use only in computer models with Inte...
Page 90 - Display assembly
Display assembly Description Spare part number 14.1-inch, WXGA, BrightView, display assembly for use only with computer models equipped with a camera module (includes camera module, microphones, and WLAN transceivers and antenna cables) 448604-001 14.1-inch, WXGA, BrightView, display assembly for us...
Page 95 - Top cover
22 . Remove the microphone cables (3) from the display enclosure. 23 . If it is necessary to replace the camera module cable, release the retention tabs (1) built into the display enclosure that secure the camera module cable to the display enclosure. The camera module cable is included in the Displ...
Page 102 - Wireless switch board
Wireless switch board Description Spare part number Wireless switch board (includes wireless switch board cable) 417092-001 Before removing the wireless switch board, follow these steps: 1 . Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on...
Page 103 - Modem module
3 . Remove the wireless switch board (3) . Reverse the above procedure to install the wireless switch board. Modem module Description Spare part number Modem module for use in dv2500 models (includes modem module cable) 431852-001 Modem module for use in dv2700 models (includes modem module cable) 4...
Page 105 - Audio board
Audio board Description Spare part number Audio board for use in dv2500 models (includes audio connectors, infrared lens, and audio board cable) 448626-001 Audio board for use in dv2700 computer models with Intel or AMD processors 463972-001 Audio board for use in dv2700 computer models with an Inte...
Page 106 - Bluetooth module
4 . Remove the audio board (4) . Reverse the above procedure to install the audio board. Bluetooth module Description Spare part number Bluetooth module (includes Bluetooth module cable) 397923-002 Before removing the Bluetooth module, follow these steps: 1 . Shut down the computer. If you are unsur...
Page 108 - USB board
USB board Description Spare part number USB board for use in computer models with Intel processors (includes USB board cable) 417085-001 USB board for use in computer models with Intel or AMD processors (includes USB board cable) 455839-001 Before removing the USB board, follow these steps: 1 . Shut...
Page 112 - Display switch module
Display switch module NOTE: The display switch module is included in the Display Hinge Kit, spare part number 430473-001 for computers with Intel processors, 455817-001 for computers with AMD processors. Before removing the display switch module, follow these steps: 1 . Shut down the computer. If yo...
Page 114 - System board
System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number For use in computer models with Intel processors: On dv2500 models equipped with a discrete graphics subsystem 448596-001 On dv2500 models equipped with a UMA graphics subsystem 44...
Page 116 - Power connector cable
When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● ExpressCard assembly (see ExpressCard assembly on page 109 ) ● Fan/heat sink assembly (see Fan/heat sink assembly on page 112 ) ● Proces...
Page 120 - Fan/heat sink assembly
Fan/heat sink assembly Description Spare part number Fan/heat sink assembly for computer models with Intel processors equipped with a UMA graphics subsystem (includes thermal material) 448625-001 Fan/heat sink assembly for use only with computer models with Intel processors equipped with a WWAN modu...
Page 123 - Processor
Processor NOTE: All processor spare part kits include thermal material. Description Spare part number Intel processors: Core Duo T9300 (2.50-GHz, 6-MB L2 cache) 459799-001 Core Duo T8300 (2.40-GHz, 3-MB L2 cache) 459798-001 Core Duo T8100 (2.10-GHz, 3-MB L2 cache) 459797-001 Core Duo T7700 (2.40-GHz...
Page 125 - Starting the Setup Utility; System Configuration > Language
5 Setup Utility WARNING! Only authorized technicians trained by HP must repair this equipment. All troubleshooting and repair procedures are detailed to allow repair at only the subassembly or module level. Because of the complexity of the individual boards and subassemblies, do not attempt to make ...
Page 126 - Navigating and selecting in the Setup Utility; Displaying system information; Main; Restoring default settings in the Setup Utility; Exit > Load Setup Defaults
Navigating and selecting in the Setup Utility Because the Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in a drop-down list or to toggle a field, for example ...
Page 127 - Exit > Exit Saving Changes; Exit > Exit Discarding Changes; Setup Utility menus; Main menu
Using advanced Setup Utility features This section describes the Setup Utility features recommended for all users. For more information about the Setup Utility features recommended for advanced users only, refer to Help and Support, which is accessible only when the computer is in Windows. The Setup...
Page 130 - Computer specifications
6 Specifications Computer specifications Metric U.S. Dimensions Height (front to back) 2.60 to 3.90 cm 1.02 to 1.54 in Width 33.40 cm 13.15 in Depth 23.70 cm 9.33 in Weight (with optical drive, hard drive, and battery) 2.49 kg 5.49 lbs Input power Operating voltage 18.5 V dc —19.0 V dc Operating cur...
Page 132 - Hard drive specifications
Hard drive specifications 250-GB* 200-GB* 160-GB* 120-GB* 80-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 102 g 102 g 102 g 102 g 102 g Interface type SATA SATA SATA SATA SATA Transfer rate Synchronous (maximum) 100 MB/sec 100 MB/sec 100 MB/sec ...
Page 134 - High Definition DVD-ROM and DVD±RW Drive
High Definition DVD-ROM and DVD±RW Drive Applicable disc Read: CD-ROM XA, CD Digital Audio, CD EXTRA, CD-I, CD-I Ready, Photo-CD (Single and Multisession), Video CD, DVD (Single and double layer), DVD-R, DVD-RW, DVD+R, DVD+R DL, DVD-R DL, DVD +RW, DVD-RAM (Ver 1.0/2.1), HD-DVD-ROM Write: CD-RW DVD+R...
Page 135 - System DMA specifications
System DMA specifications Hardware DMA System function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5* Available for PC Card† DMA6 Not assigned DMA7 Not assigned *PC Card controller can use DMA 1, 2, or 5. †Not assigned for...
Page 136 - System interrupt specifications—Intel processors
System interrupt specifications—Intel processors Hardware IRQ System function IRQ0 System timer IRQ1 Standard 101-/102-Key or Microsoft® Natural Keyboard IRQ2 Cascaded IRQ3 Intel 82801DB/DBM USB2 Enhanced Host Controller—24CD IRQ4 COM1 IRQ5* Conexant AC—Link Audio Intel 82801DB/DBM SMBus Controller—...
Page 137 - System interrupt specifications—AMD processors
System interrupt specifications—AMD processors Hardware IRQ System function ISA0 High precision event timer ISA1 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard ISA8 High precision event timer ISA12 Alps Pointing-device (2 way) ISA13 Numeric data processor ISA14 ATA Channel 0 ISA15 ATA Chann...
Page 138 - System I/O address specifications—Intel processors
System I/O address specifications—Intel processors I/O address (hex) System function (shipping configuration) 000 - 00F DMA controller no. 1 010 - 01F Unused 020 - 021 Interrupt controller no. 1 022 - 024 Opti chipset configuration registers 025 - 03F Unused 02E - 02F 87334 “Super I/O” configuration...
Page 140 - System I/O address specifications—AMD processors
System I/O address specifications—AMD processors I/O address (hex) System function (shipping configuration) 000 - 008 Direct memory access controller 000 - CF7 PCI Bus 00A - 00F Direct memory access controller 010 - 01F Motherboard resources 020 - 021 Programmable interrupt controller 022 - 03F Moth...
Page 145 - Screw listing
7 Screw listing This section provides specification and reference information for the screws and screw locks used in the computer. All screws listed in this section are available in the Screw Kit, spare part number 417108-001 for computers with Intel processors, or 455867-001 for computers with AMD ...
Page 168 - Backup and Recovery; Recovering system information; Backing up your information; When to back up
8 Backup and Recovery Recovering system information Tools provided by the operating system and Recovery Manager software are designed to help you with the following tasks for safeguarding your information and restoring it in case of a system failure: ● Back up your information regularly to protect y...
Page 169 - Back up suggestions; Using system restore points; When to create restore points; System protection
Back up suggestions ● Create system restore points using the Windows System Restore feature. ● Store personal files in the Documents folder and back up these folders periodically. ● Back up templates stored in their associated programs. ● Save customized settings in a window, toolbar, or menu bar by...
Page 170 - Restore to a previous date and time; Creating recovery discs
Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: 1 . Select Start > Control Panel > System and Maintenance > System . 2 . In the left pane, click System protection . 3 . C...
Page 171 - Reinstalling software programs and drivers; Reinstalling preinstalled programs and drivers; Uninstall; Reinstalling programs from discs
Reinstalling software programs and drivers If a program or driver preinstalled at the factory is accidentally erased or is damaged, Recovery Manager allows you to reinstall it. NOTE: Software not provided with this computer must be reinstalled from the disc provided by the manufacturer or downloaded...
Page 172 - Performing a recovery; Recovering from the recovery discs; Recovery Manager
Performing a recovery Recovery Manager software allows you to repair or restore the system if you experience system failure or instability. Recovery Manager works from recovery discs that you create or from a dedicated recovery partition on the hard drive. NOTE: Windows has its own built-in repair f...
Page 173 - Deleting the recovery partition on the hard drive; Advanced Options; Updating reinstalled software; Start > Help and Support
Deleting the recovery partition on the hard drive The Recovery Manager Advanced Options menu provides the option of deleting the recovery partition, which will increase space on the hard drive. Delete the recovery partition only if you have already created recovery discs. CAUTION: After you create t...
Page 175 - External monitor
External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock External monitor 167
Page 177 - Universal Serial Bus
S-Video-out Pin Signal 1 S-VHS color (C) signal 2 Composite video signal 3 S-VHS intensity (Y) signal 4 S-VHS color ground 5 TV-CD 6 S-VHS intensity ground 7 Composite video ground Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground S-Video-out 169
Page 178 - Power cord set requirements; Requirements for all countries or regions
10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the eq...
Page 179 - Requirements for specific countries or regions
Requirements for specific countries or regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Re...
Page 180 - Recycling; Materials Disposal
11 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Caution must be exercised when remo...
Page 186 - Index
Index Symbols/Numerics 1394 port, location 15 A AC adapter, spare part numbers 35, 38 administrator password 120 advanced Setup Utility features 119 antenna removal 86 spare part number 31, 40, 45, 86 applications key, Windows 11 audio board removal 97 spare part number 24, 41, 46, 47, 97 audio, pro...