Page 2 - Front View
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s F r o n t V i e w Front View 4550015 Access Door Resume Button and Light Print Cartridge Cradles Card Guide IN Tray Paper Width Adjuster Paper Length Adjuster Power Button and Light Banner Lever Single Envelope Slot Banner Paper Support OUT Tray
Page 3 - Rear View
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s R e a r V i e w Rear View 2162951 Interface Port Power Module Socket
Page 4 - Ordering Printer Options; Localized Printer Options (DeskJet 690C
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O r d e r i n g P r i n t e r O p t i o n s Ordering Printer Options Localized Printer Options (DeskJet 690C 1 ) Region orC o u n t r y M a n u a l /S o f t w a r eL a n g u a g e P r i n t e r Option N u m b e r P o w e r M o d u l e U s e r ’ s...
Page 6 - Localized Printer Options (DeskJet 690C - Thai
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O r d e r i n g P r i n t e r O p t i o n s Localized Printer Options (DeskJet 690C - Thai 1 ) Region orC o u n t r y M a n u a l /S o f t w a r eL a n g u a g e P r i n t e r Option N u m b e r P o w e r M o d u l e U s e r ’ s D o c u m e n t a...
Page 7 - Localized Printer Options (DeskJet 693C
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O r d e r i n g P r i n t e r O p t i o n s Localized Printer Options (DeskJet 693C 1 ) Region orC o u n t r y M a n u a l /S o f t w a r eL a n g u a g e P r i n t e r Option N u m b e r P o w e r M o d u l e U s e r ’ s D o c u m e n t a t i o ...
Page 9 - Items Included
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I t e m s I n c l u d e d Items Included 4550013 (Not shown: Photo Cartridge, Storage Container (Humidor), and additional software bundlewhich may be included with some printer models.) 4550014 Printer softwarediskettes Black print cartridge Colo...
Page 10 - Fonts Included; Scalable TrueType Fonts For MS Windows
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s F o n t s I n c l u d e d Fonts Included CG Times Letter Gothic Univers Courier CG Times Bold Letter Gothic Bold Univers Bold Courier Bold CG Times Italic Univers Italic Courier Italic CG Times Bold Italic Univers Bold Italic Courier Bold Italic ...
Page 11 - Internal Fonts and Symbol Sets; Symbol Sets
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n t e r n a l F o n t s a n d S y m b o l S e t s Internal Fonts and Symbol Sets Symbol Sets PC-8 Danish/Norwegian (ISO 60) PC-8 Danish/Norwegian PC-8 Turkish ANSI/ASCII (ISO 6) United Kingdom (ISO 4) French (ISO 69) German (ISO 21) Italian (IS...
Page 12 - Additional Fonts in Region Specific Printers; Identifying Printers with Flash Memory
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n t e r n a l F o n t s a n d S y m b o l S e t s Additional Fonts in Region Specific Printers Some HP DeskJet 690C printers contain flash memory. Flash memoryprovides the capability to install fonts and symbol sets for specific regions.The fol...
Page 13 - Flash Fonts Information; Fonts and Symbol Sets for Flash Codes; Flash Fonts and Symbol Sets; N o t e
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n t e r n a l F o n t s a n d S y m b o l S e t s Flash Fonts Information Fonts and Symbol Sets for Flash Codes Flash Codes Name of Font and Symbol Set C o u n t r y / R e g i o n Printer Model ARB Arabic Saudi Arabia C4562A ARG ARB Arabic Midd...
Page 16 - Part Numbers; Orderable Items
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P a r t N u m b e r s Part Numbers Orderable Items I t e m D e s c r i p t i o n Part Number Interface Cables HP IEEE-1284 Parallel Interface Cable (2 meter length) C2950A HP IEEE-1284 Parallel Interface Cable (3 meter length) C2951A Print Cartri...
Page 17 - User Replaceable Components
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s e r R e p l a c e a b l e C o m p o n e n t s User Replaceable Components 2184902 D e s c r i p t i o n Part Number Access Door Assembly with Nameplates C4549-67809 Base Foot C2128-40063 Output Tray Assembly C4549-60003 Base Foot Paper Tray A...
Page 18 - Host/System Requirements; D O S
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s H o s t / S y s t e m R e q u i r e m e n t s Host/System Requirements MS Windows 95 80386 (or faster) processor At least 8 MB of RAM 10 - 20 MB free hard disk space MS Windows 3.x 80386 (or faster) processor At least 2 MB of RAM to print in blac...
Page 19 - Driver Installation
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s D r i v e r I n s t a l l a t i o n Driver Installation For the printer to operate properly, an HP DeskJet 690C series printerdriver must be installed in your computer. Refer to “Printer DriverInformation/Installing the Printer Driver” for more d...
Page 20 - Interface Specifications
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n t e r f a c e S p e c i f i c a t i o n s Interface Specifications C a t e g o r y S p e c i f i c a t i o n Interface IEEE-1284 Compatible Printer Command Language HP PCL Level 3 Communication Modes Available Compatible (Centronics)NibbleECP...
Page 21 - Product Performance Specifications; MS Windows Print Speed
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r o d u c t P e r f o r m a n c e S p e c i f i c a t i o n s Product Performance Specifications HP DeskJet 690C series printers print a 600x300 dot size. Dots are placedon a 600x300 grid. Depletion is used to remove approximately 10% of thedot...
Page 22 - R e s o l u t i o n
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r o d u c t P e r f o r m a n c e S p e c i f i c a t i o n s R e s o l u t i o n E c o n o F a s t M o d e Normal Mode Best Mode B l a c k R e s o l u t i o nMS Windows(text and graphics) 300 x 300 DPI 600 x 300 DPI 600 x 600 DPI DOS (text onl...
Page 23 - Paper Handling Specifications
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P a p e r H a n d l i n g S p e c i f i c a t i o n s Paper Handling Specifications C a t e g o r y S p e c i f i c a t i o n Paper Grain Long Grain Only Paper 60 to 135 g/m 2 (16 to 36 lb.) Envelopes 75 to 90 g/m 2 (20 to 24 lb.) Cards 110 to 20...
Page 24 - Supported Media/Sizes
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P a p e r H a n d l i n g S p e c i f i c a t i o n s Supported Media/Sizes C a t e g o r y S p e c i f i c a t i o n US Letter 215.9 x 279.4 mm (8.5 x 11 in.) US Legal 215.9 x 355.6 mm (8.5 x 14 in.) U.S. Executive 184.1 x 266.7 mm ( 7.25 x 10.5...
Page 25 - Printable Area Specifications; DOS Black Printing
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t a b l e A r e a S p e c i f i c a t i o n s Printable Area Specifications U.S. Paper and Transparency DOS Black Printing P a g e S i z e Top Margin B o t t o mM a r g i n Left and RightM a r g i n s P r i n t a b l e A r e a U . S . E x...
Page 26 - International Paper and Transparency; DOS Color Printing
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t a b l e A r e a S p e c i f i c a t i o n s International Paper and Transparency DOS Black Printing P a g e S i z e Top Margin B o t t o mM a r g i n Left andRight Margins P r i n t a b l e A r e a I n t e r n a t i o n a lA 4210 x 297 ...
Page 27 - E n v e l o p e s
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t a b l e A r e a S p e c i f i c a t i o n s E n v e l o p e s DOS Black Printing E n v e l o p e S i z e Top & BottomM a r g i n s Left Margin Right Margin P r i n t a b l e A r e a U . S . # 1 0E n v e l o p e104.7 x 241.3 mm(4.12 ...
Page 28 - C a r d s
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t a b l e A r e a S p e c i f i c a t i o n s C a r d s DOS Black Printing Card Size Top Margin B o t t o mM a r g i n Left andRight Margins P r i n t a b l e A r e a U.S. 4 x 6101.6 x 152.4 mm(4 x 6 in.) 0.0 mm(0.0 in.) 18.0 mm(0.71 in.)...
Page 29 - Physical Specifications; Printer Dimensions
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P h y s i c a l S p e c i f i c a t i o n s Physical Specifications Printer Dimensions Weight: 5.3 Kg (11.6 lb.)
Page 30 - Electrical Specifications
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s E l e c t r i c a l S p e c i f i c a t i o n s Electrical Specifications C a t e g o r y S p e c i f i c a t i o n Input Voltage 1 100 VAC, 120 VAC, 127 VAC, 220 VAC,230 VAC, or 240 VAC (±10%) F r e q u e n c y100 VAC 50/60 Hz (±3 Hz) 120 VAC 60...
Page 31 - Environmental Specifications
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s E n v i r o n m e n t a l S p e c i f i c a t i o n s Environmental Specifications C a t e g o r y S p e c i f i c a t i o n T e m p e r a t u r eOperating 5 to 40∞ C (41 to 104∞ F) Non-Operating (storage) –40 to 60∞ C (–40 to 140∞ F) R e l a t i...
Page 32 - Safety and EMI Specifications
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s S a f e t y a n d E M I S p e c i f i c a t i o n s Safety and EMI Specifications C a t e g o r y S p e c i f i c a t i o n S a f e t y C e r t i f i c a t i o n sPower Module UL, CSA, TUV, SEMKO, NEMKO, SEV, SECV,FIMKO, DEMKO, NOM Printer with P...
Page 33 - Reliability Specifications
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s R e l i a b i l i t y S p e c i f i c a t i o n s Reliability Specifications C a t e g o r y S p e c i f i c a t i o n Mean Time Between Failures (MTBF) 20,000 hours Pages Per Month 1,000 total pages per month maximum
Page 34 - Packaging Specifications
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P a c k a g i n g S p e c i f i c a t i o n s Packaging Specifications Weight: 8.137 kg (17.94 lb.)
Page 35 - Refilling Policy; C a u t i o n
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s R e f i l l i n g P o l i c y Refilling Policy C a u t i o n The ink in the print cartridges has been carefully formulatedby Hewlett-Packard to ensure superior print quality andcompatibility with the printer. Damage to the printer resultingfrom m...
Page 37 - Print Cartridge Specifications
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t C a r t r i d g e S p e c i f i c a t i o n s Print Cartridge Specifications Specification Hewlett-Packard Print Cartridges T y p e Plain paper drop-on-demandThermal InkJet printing Ink Base51629A (Black)51649A (Color)C1816A or 16A (Pho...
Page 38 - Thermal Inkjet Technology
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s T h e r m a l I n k j e t T e c h n o l o g y Thermal Inkjet Technology The HP DeskJet printer family uses Thermal InkJet II (TIJ II) technology.This technology centers on a disposable print cartridge which propels inkout of 48 nozzles. The basic...
Page 39 - Print Cartridge Safety
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t C a r t r i d g e S a f e t y Print Cartridge Safety If ink is accidentally ingested, contact the HP Health Line1 (800) 457-4209 in North America. From all other internationallocations the HP Health Line can be reached by calling1 (503)...
Page 40 - Maintaining Print Cartridges; Print Cartridge Tips; Print Cartridge Dos and Don’ts
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M a i n t a i n i n g P r i n t C a r t r i d g e s Maintaining Print Cartridges The printer automatically performs operations of spitting, wiping, andcapping of the print cartridge nozzles to maintain optimum print quality.These operations occur...
Page 41 - Modifying or Refilling Print Cartridges
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M a i n t a i n i n g P r i n t C a r t r i d g e s Modifying or Refilling Print Cartridges See “Print Cartridge Information/General/Refilling Policy.”
Page 42 - Identifying the Expiration Date; Method 1 - Read the Date on the Box
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I d e n t i f y i n g t h e E x p i r a t i o n D a t e Identifying the Expiration Date Print quality problems may be caused by print cartridges that have passedtheir expiration date. The print cartridge expiration date is 18 months afterthe date...
Page 43 - Method 2 - Read the Code on the Print Cartridge
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I d e n t i f y i n g t h e E x p i r a t i o n D a t e Method 2 - Read the Code on the Print Cartridge 1. Determine the manufacturing date from the code printed on the print cartridge. 2. Replace the print cartridge if it is more than 18 months ...
Page 45 - Short Print Cartridge Life; Print Cartridge Life Specifications; Possible Causes for Short Print Cartridge Life
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s S h o r t P r i n t C a r t r i d g e L i f e Short Print Cartridge Life There are several causes for short print cartridge life. The informationbelow shows the average life of a print cartridge and possible causes for areduction to its life. Pri...
Page 47 - Print Cartridge Cleaning Routine
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t C a r t r i d g e C l e a n i n g R o u t i n e Print Cartridge Cleaning Routine If rows of dots are missing on printouts, try cleaning the print cartridge byusing the print cartridge cleaning routine in the printer. Refer to"Troubl...
Page 48 - Clearing Clogged Nozzles
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s C l e a r i n g C l o g g e d N o z z l e s Clearing Clogged Nozzles If rows of dots are missing, the print cartridge contains ink, and printcartridge cleaning procedure did not solve the problem, the print cartridgemay have clogged nozzles. Repl...
Page 49 - Printout Missing Dots
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t o u t M i s s i n g D o t s Printout Missing Dots Horizontal rows of dots missing on printouts may be the result of aconnection problem between the printer carriage contacts and the printcartridge contacts. For information about solving...
Page 50 - Print Quality Problems
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t Q u a l i t y P r o b l e m s Print Quality Problems Refer to "Troubleshooting Information/Print Quality Problems/Misc. PrintQuality Problems."
Page 51 - Media Part Numbers; HP Media Part Numbers
Media Part Numbers The following are general guidelines for the selection and loading ofpaper and media in HP DeskJet and DeskWriter printers. For informationabout your specific printer, refer to “User’s Guide/Printable Area and PaperHandling.” HP Media Part Numbers P r o d u c tN a m e D e s c r i ...
Page 53 - Selecting Paper Tips; Tips for Selecting and Using Paper
Selecting Paper Tips Tips for Selecting and Using Paper For paper handling and printable area specifications, refer to“Product Information/Specifications.” Always use paper that conforms to the product’s specifications.Refer to “Product Information/Specifications.” Most plain paper manufactured for ...
Page 54 - Tips for Selecting and Using Labels
Tips for Selecting and Using Transparencies andother Media Always use transparencies, index cards, postcards, and othermedia that conform to the product’s Specifications. Refer to“Product Information/Specifications.” For best results when printing on transparencies, use HP PremiumTransparency Film. ...
Page 56 - Tips for Selecting and Using Banner Paper
Tips for Selecting and Using Banner Paper For paper handling and printable area specifications, refer to“Product Information/Specifications.” Always use paper that conforms to the product’s specifications.Refer to “Product Information/Specifications.” Most 20 lb Z-fold banner-type paper will produce...
Page 58 - Loading Paper Tips; General Tips for Loading Media Effectively
Loading Paper Tips General Tips for Loading Media Effectively To obtain the best print quality and avoid getting media jammed inthe paper feed rollers, always use paper and other media thatconform to the product’s specifications. Refer to “ProductInformation/Specifications.” Load only one media type...
Page 59 - Determining the Print Side of Media; Using the Single-Sheet Feeder
Determining the Print Side of Media Insert all paper, cards, envelopes, labels, transparencies and bannerpaper print-side down into the IN tray of the printer. Here are some tips forloading media print side down: For plain paper, load the side identified by the paper’s packagingas the printside face...
Page 62 - Specifications; Power Module Specifications
Specifications Power Module Specifications C a t e g o r y S p e c i f i c a t i o n Input Voltage (Power Module Dependent) 100 VAC, 120 VAC, 220 VAC, 230 VAC, or240 VAC (±10%) Frequency 100 VAC120 VAC220 VAC230 VAC240 VAC 50/60 Hz (±3 Hz)±60 Hz (±3 Hz)50 Hz (±3 Hz)50 Hz (±3 Hz)50 Hz (±3 Hz)
Page 63 - Troubleshooting; Possible Causes of Printer Not Printing
Troubleshooting Possible Causes of Printer Not Printing Power module plug may not be fully seated in the printer’s powersocket. Power module may not be connected to a powered receptacle.Make sure any power strip switches are turned on. Also, try adifferent outlet. Power Module is not the correct dev...
Page 64 - Warranty Information; Hewlett-Packard Limited Warranty Statement; Extent of Limited Warranty
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n Warranty Information The warranty for HP DeskJet/DeskWriter printers varies depending uponthe product and the date and country of purchase. For products returned under warranty, Hewlett-Packard may use ...
Page 66 - Limitations of Warranty
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n Limitations of Warranty 1. NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERSMAKES ANY OTHER WARRANTY OF ANY KIND, WHETHEREXPRESS OR IMPLIED, WITH RESPECT TO HP PRODUCTS. HPAND ITS THIRD PARTY SUPPLIERS SP...
Page 67 - Obtaining Printer Drivers; HP BBS Library
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s O b t a i n i n g P r i n t e r D r i v e r s Obtaining Printer Drivers Updates to the HP Printer Driver software occur periodically. New versionscan be obtained from authorized Hewlett-Packard dealers or any of thesources listed below. 24-...
Page 68 - I n t e r n e t; Updated Printer Drivers by Mail; Worldwide Fulfillment Information
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s O b t a i n i n g P r i n t e r D r i v e r s I n t e r n e t Printer drivers and product support information can be obtained throughthe World-Wide Web as follows:URL ttp://www.hp.com/home.htmlor, www.hp.com/go/cposupport Updated Printer Dr...
Page 69 - HP Express Exchange Service; HP Customer Return Repair Service
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s U . S . S e r v i c e S u p p o r t C o n t r a c t s U.S. Service Support Contracts HP Express Exchange Service Hewlett-Packard offers an express exchange service to minimize productdowntime. With HP Express Exchange Service, a replacement...
Page 70 - HP SupportPack
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s N o n - U . S . S e r v i c e S u p p o r t C o n t r a c t s Non-U.S. Service Support Contracts HP SupportPack The HP SupportPack enhances the service offering during the warrantyperiod by upgrading warranty repair service to a next day ex...
Page 71 - Returning a Printer for Service; In the USA
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e Returning a Printer for Service In the USA If a printer requires service, the customer can contact a service authorizedreseller. The reseller should verify that the printer is in need of...
Page 72 - Printer Return Instructions
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e Printer Return Instructions If the printer needs to be shipped, be sure it is packed in a protectivecarton. Hewlett-Packard recommends that the original shipping containerbe saved for th...
Page 74 - Elsewhere in the World; N o t e s
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e Elsewhere in the World If a printer fails during or after the warranty period: 1. Follow the troubleshooting procedures in this document or theprinter user's guide. 2. If the customer is...
Page 75 - Service and Support Resources; Obtaining HP Support Assistant CD-ROM
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s Service and Support Resources HP Support Assistant (CD-ROM) HP Support Assistant is an on-line tool providing technical information ona variety of Hewlett-Packard computers and peripheral ...
Page 76 - HP Distribution Center
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s For more information, call 1 (408) 553-7303. HP Distribution Center The HP Distribution Center has current printer drivers for Hewlett-Packardproducts. Call 1 (303) 339-7009 except Sundays...
Page 77 - Ordering Supplies
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s Ordering Supplies Ordering Supplies C o u n t r y Telephone Number Austria (1) 25000 536 Australia/New Zealand (03) 895-2895 Belgium/Luxembourg 02-778 34 00 Canada (Except Toronto) 1 (800)...
Page 79 - HP FAXback on Demand - HP FIRST
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s HP FAXback on Demand - HP FIRST You can use this service to select documents, such as productdescriptions and technical information, which are then faxed to you. Toaccess this service, use...
Page 80 - HP FIRST Telephone Numbers
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s HP FIRST Telephone Numbers C o u n t r y ( L a n g u a g e ) T e l e p h o n e N u m b e r Austria (German) 0660-8128 Australia (English) 61-3-272 26 27 Denmark (Danish) 800-10453 Belgium ...
Page 81 - HP Forum on CompuServe
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s HP Forum on CompuServe The HP Systems Forum on CompuServe is an on-line service accessiblevia modem. This service provides information about Hewlett-Packardproducts, and allows you to comm...
Page 82 - CompuServe Telephone Numbers by Country Table
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s CompuServe Telephone Numbers by Country Table Local Call/ C o u n t r y Free-Phone Number Direct Number Argentina 54 (1) 345-3871 Australia (008) 025240 61 (2) 410-4260 Canada 1 (800) 848-...
Page 83 - Hewlett-Packard Telephone Support; Technical Phone Support for Customers; HP North American Customer Support Center
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s Hewlett-Packard Telephone Support Technical Phone Support for Customers The HP Customer Support Center provides free live technical assistancefor peripherals during the hardware warranty o...
Page 84 - Contacting Hewlett-Packard
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s Contacting Hewlett-Packard To contact Hewlett-Packard, check your local telephone directory for theHP Sales and Service Office near you. If you cannot find an HP office,contact one of the ...
Page 85 - Printer Repair Feedback Information; Procedure for Providing Repair Feedback Information:; HP DeskJet Printer Family Customer Codes
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n Printer Repair Feedback Information Procedure for Providing Repair Feedback Information: 1. Make a copy of the HP DeskJet Printer Family Repair Sheet foundon the following page...
Page 88 - HP Printer Repair Sheet; Company Information
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n HP Printer Repair Sheet N o t e To print this form, select “Print” under the “File” menu. Company Information Company name: __________________________________________Address: _...
Page 89 - MS Windows Printing
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M S W i n d o w s P r i n t i n g MS Windows Printing The HP DeskJet 690C series printer drivers are compatible with MSWindows 3.x, and MS Windows 95. N o t e Only a printer driver containing the designation “690C”should be used with HP DeskJet 6...
Page 90 - Opening the Printers Control Panel in MS Windows 3.x:
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M S W i n d o w s P r i n t i n g Opening the Printers Control Panel in MS Windows 3.x: 1. Double-click Main in the Program Manager. 2. Double-click Control Panel. 3. Double-click Printers. The default printer is listed in the text box at the top...
Page 91 - Printer Properties Dialog Box (MS Windows 95)
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M S W i n d o w s P r i n t i n g Printer Properties Dialog Box (MS Windows 95) Because you can connect your printer to any LPT: (parallel) port, it isimportant to make sure the proper port is selected. The steps belowdescribe how to select or ch...
Page 92 - MS Windows Printer Software; The HP DeskJet 690C Toolbox allows you to:
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M S W i n d o w s P r i n t e r S o f t w a r e MS Windows Printer Software The HP DeskJet 690C printer software for MS Windowsi n c l u d e s : HP DeskJet 690C series printer driver HP DeskJet 690C Toolbox How do I? (on-screen procedures to help...
Page 93 - Installing the Printer Driver; Before installing printer software:
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n s t a l l i n g t h e P r i n t e r D r i v e r Installing the Printer Driver The minimum system requirements to run the HP Printing System for MSWindows are: MS Windows 3.x An 80386 processor 2 MB of RAM to print in black or 4 MB of RAM to p...
Page 94 - Aligning the Print Cartridges
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s A l i g n i n g t h e P r i n t C a r t r i d g e s Aligning the Print Cartridges After installing the software, the print cartridges need to be aligned beforebeginning any print jobs. You will also need to perform this procedurewhenever you inst...
Page 95 - About the Printer Driver
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s A b o u t t h e P r i n t e r D r i v e r About the Printer Driver HP DeskJet 690C series printer drivers provide access to all thecapabilities of the HP DeskJet 690C printer. The following options areavailable from the printer driver: Automatic ...
Page 96 - Using the Printer Driver; click the Setup button.; MS Windows Printer Status Dialog Box
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Using the Printer Driver Accessing HP’s print settings dialog box from MS Windows 3.xor MS Windows 95 applications (recommended): 1. Choose “File, Print” or “File, Print Setup.” This varies with the softw...
Page 98 - General Property Page Options (MS Windows)
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r General Property Page (MS Windows) General Property Page Options (MS Windows) O p t i o n D e s c r i p t i o n Comment Allows you to include special printing instructions, etc. Next time youprint the doc...
Page 99 - Details Property Page Options (MS Windows)
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Details Property Page (MS Windows) Details Property Page Options (MS Windows) O p t i o n D e s c r i p t i o n Print to thefollowing port: Provides options to add or delete printer ports. This selection ...
Page 100 - Setup Property Page
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Setup Property Page Setup Property Page Options O p t i o n D e s c r i p t i o n ColorSmart (seeColorSmart:Automatic vs.Manual Printingbelow) Permits selection of Automatic or Manual screen-to-printer co...
Page 101 - ColorSmart: Automatic vs. Manual Printing; ColorSmart Options Dialog Box
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r ColorSmart: Automatic vs. Manual Printing In most cases the best print output is obtained by choosing AutomaticColorSmart printing. In automatic mode, the printer driver analyzes eachelement in a document...
Page 102 - Grayscale Printing
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Grayscale Printing ColorSmart also allows printing color documents in monochrome withdiscernible shades of gray. Pages with grayscale images can bephotocopied or faxed on a monochrome device and retain th...
Page 103 - Manual Grayscale Options Dialog Box
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Manual Grayscale Options Dialog Box
Page 104 - Paper Property Page
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Paper Property Page Paper Property Page Options O p t i o n D e s c r i p t i o n Orientation Choose portrait or landscape. Paper Options Paper Size: Allows selection of numerious paper sizes. To use a pa...
Page 106 - Banner Printing; Banner Printing Procedure:
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Banner Printing HP DeskJet 690C series printers can be set to print both cut-sheet andbanner paper. Banner printing is supported for up to 20 sheets of letter-sized or A4 Z-fold paper. Banner Printing Pro...
Page 107 - Restart the printer by clicking the Continue button on the
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Two-Sided Printing (Manual Duplex) The printer driver can be set to print both sides of plain paper toeconomize and help conserve resources. N o t e Two-sided printing is available for all sizes of paper....
Page 108 - Services Page
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Services Page Services Page Options O p t i o n D e s c r i p t i o n Align the printcartridges Initializes the routine that aligns the print cartridges. Follow the on-screen instructions. Clean the print...
Page 109 - Optimizing Performance; Printer Software Help
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O p t i m i z i n g P e r f o r m a n c e Optimizing Performance The print speed and overall performance of HP DeskJet 690C seriesprinters can be affected by several things: The amount of RAM can determine how fast documents are sent tothe printe...
Page 110 - Cleaning and Aligning Print Cartridges
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O p t i m i z i n g P e r f o r m a n c e Cleaning and Aligning Print Cartridges These functions are available from the Services Page (see above) andfrom within the HP DeskJet 690C Toolbox.
Page 111 - DOS Printing; Substituting Printer Drivers; DOS Programs and Recommended Printer Drivers
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s D O S P r i n t i n g DOS Printing Since DOS applications are developed independently under differentstandards, each DOS application requires its own printer driver. If there isno driver available for the HP DeskJet 690C series printer, use a dri...
Page 112 - HP DeskJet Control Panel for DOS; Minimum System Requirements; Installation; Before you install the DOS control panel:; To install the HP control panel for DOS:
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s D O S P r i n t i n g HP DeskJet Control Panel for DOS The DeskJet Control Panel for DOS is software that replaces the frontpanel switches found on older printers. The HP Control Panel for DOSdoes not replace printer drivers; it must be used alon...
Page 113 - To align the print cartridges from the Control Panel for DOS:; Two Ways to Use the HP DeskJet Control Panel for DOS; HP DeskJet 690C Control Panel for DOS
H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s D O S P r i n t i n g To align the print cartridges from the Control Panel for DOS: 1. Type DJCP at the DOS prompt to open the stand-alone DOS Control Panel. 2. Select Align Print Cartridges and follow the on-screen instructions. Two Ways to Use ...
Page 116 - The Printing System; Resolving Printing System Problems
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T h e P r i n t i n g S y s t e m The Printing System Printing systems contain hardware and software components which mustwork together properly before printing can take place. The printer driverprovides the interface between the software app...
Page 117 - Troubleshooting Hints
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s Troubleshooting Hints The table below describes DeskJet and DeskWriter printing systemproblems along with their causes and solutions. N o t e To save time diagnosing printing system problems, thePossibl...
Page 121 - Printer Troubleshooting Hints; Troubleshooting Tools; Recommended Troubleshooting Tools and Supplies
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g P r i n t e r T r o u b l e s h o o t i n g H i n t s Printer Troubleshooting Hints Troubleshooting Tools The following table lists the tools needed for general printermaintenance. Recommended Troubleshooting Tools and Supplies T o o l P u r ...
Page 122 - Troubleshooting Flowcharts; Troubleshooting Flowcharts - Power-On Section
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s Troubleshooting Flowcharts Troubleshooting Flowcharts - Power-On Section Return for s erv i c e.S ee "CS P 200" c us tomer c ode. S ee "E X " and "E Z" S ee "CS P 2...
Page 123 - Troubleshooting Flowcharts - Self-Test Section
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s Troubleshooting Flowcharts - Self-Test Section Run the pri nti ng s el f-tes t. Does the s el f-tes t matc h the ex ampl e i n P ri nter Di agnos ti c Informati on? No Y es Is the pri nt qual ...
Page 124 - Troubleshooting Flowcharts - PC Connect Section
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s Troubleshooting Flowcharts - PC Connect Section No Yes No No No Yes Yes Yes From the Self-Test Section Can standard ASCII text be printed (dir, edit)? Print ASCII text? Return for service. See...
Page 125 - Troubleshooting Flowcharts - Macintosh Connect Section
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s Troubleshooting Flowcharts - Macintosh Connect Section Macint osh Conne ct S e ct ion From the Self-Test Section Prints from a Macintosh Computer? Yes Print ok? Return for Service. See“CKK100 ...
Page 126 - MacIntosh Troubleshooting
P r i n t i n g S y s t e m T r o u b l e s h o o t i n g M a c I n t o s h T r o u b l e s h o o t i n g MacIntosh Troubleshooting N o t e HP periodically provides updates of the printer software.These updates may include enhancements that improveprinter performance. Problems and Solutions P r o b ...
Page 127 - HP DeskJet Printers; Cable and Connector Information; Recommended Interface Cables; Communication Modes and Supported Protocols
P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s HP DeskJet Printers Cable and Connector Information Recommended Interface Cables H o s t I n t e r f a c e HP Cable Part Number Cable Length C a b l e C o n n e c t o r s HP IEEE-1284 Compliant Cable C2950A 2 Met...
Page 128 - IEEE-1284 Interface Connector
P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s IEEE-1284 Interface Connector 1 2 3 4 5 6 7 8 9 10 11 12 13 18 17 16 15 14 25 24 23 22 21 20 19 26 27 28 29 30 31 32 33 34 35 36 2162989 IEEE-1284 Interface Port (DOS/MS Windows) P i n N u m b e r S o u r c e C o...
Page 130 - DOS I/O Interface Description; Compatibility Mode
P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s DOS I/O Interface Description The IEEE-1284 standard defines a signaling method for bi-directionalparallel communications between hosts and printers or other peripheraldevices. This standard provides improved per...
Page 131 - Nibble Mode
P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s Nibble Mode Nibble mode is a unidirectional mode of operation in which data movesfrom the printer to the host computer. HP DeskJet printers and mostcomputer hosts can operate in nibble mode. Hosts can switch back...
Page 132 - HP DeskWriter Printers
P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k W r i t e r P r i n t e r s HP DeskWriter Printers Cable and Connector Information Recommended Interface Cables Cable Type HP Cable Part Number Apple Cable Part Number AppleTalk Network 92215N M2068 RS-422-A High-SpeedClocked Serial 9...
