HP D5400 series - Manuals

Label Description 13 Rear door 14 Rear USB port 15 Power connection* * Use only with the power adapter supplied by HP. Control panel features The following diagram and related table provide a quick reference to the HP Photosmartcontrol panel features. Label Icon Name and Description 1 Color graphics...

Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make prints of your photos.It also provides access to other basic HP imaging software features, such as saving andviewing your photos.For more information on using the HP Photosmart Software: • Check the Conten...

3 Find more information You can access a variety of resources, both printed and onscreen, that provideinformation about setting up and using the HP Photosmart. Setup Guide The Setup Guide provides instructions for setting up the HP Photosmart andinstalling software. Make sure you follow the steps in...

4 Computer connection information The HP Photosmart comes equipped with a USB port so you can connect directly to acomputer using a USB cable. You can also share the product over an existing homenetwork.This section contains the following topics: • Supported connection types • Use printer sharing Su...

6 Load paper You can load many different types and sizes of paper in the HP Photosmart, includingletter or A4 paper, photo paper, transparencies, and envelopes. In addition, theHP Photosmart lets you load and print directly on the surface of specially coated CDsand DVDs. By default, the HP Photosmar...

HP Premium Plus Photo Paper HP Premium Plus Photo Papers are the best HP photo paper, with image quality andfade resistance superior to store-processed photos. They are ideal for printing your high-resolution images for framing or including in a photo album. These papers are availablein several size...

and business graphics for report covers, special presentations, brochures, mailers, andcalendars. HP Premium Presentation Paper HP Premium Presentation Paper gives your presentation a quality look and feel.To order genuine HP supplies for the product, go to www.hp.com/buy/supplies . If prompted, cho...

Load full-size paper You can load many types of letter or A4 paper into the main input tray of theHP Photosmart. To load full-size paper 1. Raise the output tray to load paper into the main input tray. 2. Slide the paper-width guide to its outermost position. TIP: Tap a stack of paper on a flat surf...

Related topics • “Recommended papers for printing” on page 15 • “Change the print settings for the current job” on page 32 Load up to 13 x 18 cm (5 x 7 inch) photo paper You can load up to 13 x 18 cm (5 x 7 inch) photo paper into the photo tray of theHP Photosmart. For the best results, use HP Advan...

4. Slide the paper-width guide inward until it stops at the edge of the paper.Do not overload the photo tray; make sure the stack of photo paper fits within thephoto tray and is no higher than the top of the paper-width guide. 5. Lower the photo tray lid. Related topics • “Recommended papers for pri...

2. Slide the paper-width guide to its outermost position. 3. Insert the stack of cards into the photo tray with the short edge forward and the printside down. Slide the stack forward until it stops. 4. Slide the paper-width guide inward until it stops at the edge of the paper.Do not overload the pho...

Load envelopes You can load one or more envelopes into the main input tray of the HP Photosmart. Donot use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing ...

4. Insert one or more envelopes into the far-right side of the main input tray, with theenvelope flaps on the left and facing up. Slide the stack of envelopes forward until itstops. 5. Slide the paper-width guide inward against the stack of envelopes until it stops.Do not overload the main input tra...

HP Premium Inkjet Transparency Film ▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is ontop and is going into the input tray first. NOTE: The HP Photosmart cannot automatically detect the paper type. For best results, set the paper type to transparency film in t...

4. Push the CD/DVD holder into the product until the lines on the CD/DVD holder lineup to the white lines on the CD/DVD tray. NOTE: The product pulls the CD/DVD holder while printing on the media. The CD/DVD holder might protrude about 7.5 cm (3 inches) at the back of the product.If the product is p...

5. Push the CD/DVD holder into the product until the lines on the CD/DVD holder lineup to the white lines on the CD/DVD tray. NOTE: The product pulls the CD/DVD holder while printing on the media. The CD/DVD holder might protrude about 7.5 cm (3 inches) at the back of the product.If the product is p...

7 Print from your computer The HP Photosmart can be used with any software application that allows printing. Youcan print a range of projects, such as borderless images, newsletters, greeting cards,iron-on transfers, and posters.This section contains the following topics: • Print from a software app...

Make the HP Photosmart the default printer You can set the HP Photosmart as the default printer to use from all software applications.This means that the HP Photosmart is automatically selected in the printer list when youselect Print from the File menu in a software application. The default printer...

the Size list to see if a defined paper size already exists for the type of paper you are using. Paper type Suggested paper size settings Copier, multi-purpose, orplain papers Letter or A4 Envelopes Appropriate listed envelope size Greeting-card papers Letter or A4 Index cards Appropriate listed car...

3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences . 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you...

3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences . 5. Click the Features tab. 6. In the Size list, click More...

4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences . 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More . T...

To print directly onto a CD/DVD 1. Use the software that came with the product to create and print a CD/DVD label. 2. When prompted, load a CD/DVD into the CD/DVD holder on the product. 3. Push the CD/DVD holder into the product until the lines on the CD/DVD holder lineup to the white lines on the C...

7. For binding, do one of the following:• For binding on the top like a notebook or calendar, select the Flip Pages Up check box.This causes the odd and even pages of your document to print opposite of eachother top-to-bottom. This ensures that the top of the page is always at the top ofthe sheet wh...

Figure 7-2 Right-edge binding for right-to-left languages Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper. To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, ...

Print a multiple-page document in reverse order Because of the way the paper feeds through the HP Photosmart, the first page that printsis print side up at the bottom of the stack. Usually this means you need to put the printedpages in the correct order. A better way is to print the document in reve...

6. In the Basic Options area, from the Paper Type drop-down list, select More . Then select the appropriate paper type. TIP: If you want to make notations on the back of the transparencies and erase them later without scratching the original, click the Advanced tab, and select the Mirror Image check...

To print a Web page 1. Make sure you have paper loaded in the main input tray. 2. On the File menu in your Web browser, click Print . The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want toi...

8 Use the photo features The HP Photosmart is equipped with memory card slots and a front USB port that enableyou to print or edit photos from a memory card or storage device (such as a keychaindrive, portable hard drive, or a digital camera in storage mode) without uploading yourphotos to a compute...

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required) 2 xD-Picture Card, Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), MultiMediaCard...

TIP: To achieve the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HPink. HP papers and HP ink are specifically designed to work well together to providehigh-quality output. NOTE: All photos that you print ...

5. Press Print Photos . 6. Press the left arrow or right arrow to scroll through the layout options, and press OK when the option you want is highlighted: 4 x 6 5 x 7 TIP: While the photo is printing, you can continue scrolling through the photos on your memory card. When you see a photo you want to...

• Cropping applied to a photo • Index printing (thumbnails of selected photos) The HP Photosmart can read DPOF file format 1.1 from a memory card so you do nothave to reselect the photos to print. When you print camera-selected photos, theHP Photosmart print settings do not apply; the settings in th...

This section contains the following topics: • Remove red eye • Edit photos using your computer Remove red eye The flash on a camera (especially on older camera models) can sometimes cause asubject's eyes to appear red in your photos. The HP Photosmart is set to automaticallyremove redness so that ey...

editing, sharing photos online, printing from your computer, and creating special projectssuch as printing a photo directly onto a printable CD or DVD.Before transferring photos to your computer, you need to remove the memory card fromyour digital camera and insert it in the appropriate memory card ...

9 Maintain the HP Photosmart The HP Photosmart requires little maintenance. You might need to replace ink cartridges,clean the print head, or align the printer from time to time. This section providesinstructions for keeping the HP Photosmart in top working condition. Perform these simplemaintenance...

• Store ink cartridges at room temperature (15.6-26.6° C or 60-78° F). • If you notice a significant decrease in print quality, check the estimated ink levelsremaining in the ink cartridges. Replace any ink cartridges that are low on ink. If noneof the ink cartridges are low, clean the print head. •...

To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings , point to Print Settings , and then click Printer Toolbox . NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features t...

5. Twist the orange cap to snap it off. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slotuntil it clicks into place and is seated firmly in the slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result i...

Clean the print head If your printed output is streaked, or is missing, or has any incorrect or missing colors,the print head may need to be cleaned.This process uses ink to attempt to unclog and clean the nozzles in the print head.This might take a few minutes and will use one or more sheets of pap...

4. Click the Device Services tab. 5. Click Align the Printer . The product prints a test page, aligns the print head, and calibrates the printer.Recycle or discard the page. Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface Remedy Ski...

• History log : contains information that might be used for diagnostic purposes if you need to call HP customer support. Clean the HP Photosmart Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off thecase. The interior of the product does not require cleaning. Keep fl...

10 Shop for ink supplies For a list of ink cartridge numbers, see the printed documentation that came with theHP Photosmart. You can also use the software that came with the HP Photosmart to findout the reorder number for all the ink cartridges. You can order ink cartridges online fromthe HP Web sit...

11 Troubleshooting This section contains the following topics: • View the Readme file • Setup troubleshooting • Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • CD/DVD print troubleshooting • Errors View the Readme file You might want to refer to the...

This section contains the following topics: • The product will not turn on • I connected the USB cable, but I am having problems using the product with mycomputer • After setting up the product, it does not print • The display shows the wrong language • The wrong measurements are showing in menus on...

Solution 5: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.Go to: www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for technical s...

After setting up the product, it does not print Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Che...

NOTE: You will be prompted to set both the language and the country/region settings, by using the following procedure. To set your language and country/region 1. Press and hold the Red-Eye Removal button and then press the Print Photos button. 2. Then, press and hold the Print Photos button and then...

3. Verify that the USB cable and power cord are plugged in. 4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause: The USB connection between the product and the computer failed. I received a message that an Unknown Error has occurred...

The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start , pointing to Programs or All Programs , HP , Photosmart D5400 series , and then clicking Product Registration . Cause: The registration screen did not la...

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Paper jams To help avoid paper jams, follow these guidelines: • Remove printed papers from the output tray frequently. • Prevent curled or wrinkled photo paper by storing all unused ph...

To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove thedoor by pulling it away from the product. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers...

• Always hold photo paper by the edges. Fingerprints on photo paper can reduce printquality. • Do not use paper that is heavily textured. It can cause graphics or text to printimproperly. • Do not combine different paper types and paper sizes in the input tray; the entire stackof paper in the input ...

Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridgesare designed and tested with HP printers to help you easily produce great results,...

Solution 6: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings . 3. I...

Ink is not filling the text or graphics completely Try the following solutions if the ink is not filling the text or image completely so that itappears that parts are missing or blank. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink cartridges • Solution 3...

If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem...

Print the image with a high print quality setting, such as Best or Maximum dpi . For more information, see: • “Change the print speed or quality” on page 34 • “Print using Maximum dpi” on page 40 Cause: The print quality setting was set too low. If this did not solve the issue, try the next solution...

Cause: The print quality setting was set too low. If this did not solve the issue, try the next solution. Solution 3: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, ...

Cause: There was a problem with the print head. Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense asyou expected. • Solution 1: Check the print settings • Solution 2: Check the paper type • Solution 3: Clean the print hea...

If this did not solve the issue, try the next solution. Solution 3: Clean the print head Solution: If the previous solutions did not resolve the issue, try cleaning the print head. After cleaning the print head, print a self-test report. Evaluate the self-test report tosee if the print quality probl...

For more information, see: • “Set the paper type for printing” on page 33 • “Change the print speed or quality” on page 34 • “Print using Maximum dpi” on page 40 Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 2: ...

4. Click the Device Services tab. 5. Click Align the Printer . The product prints a test page, aligns the print head, and calibrates the printer.Recycle or discard the page. Cause: The printer needed to be aligned. Printouts have vertical streaks Solution: HP recommends that you use HP papers or any...

If this did not solve the issue, try the next solution. Solution 3: Ensure that the rear door is securely installed Solution: Make sure that the rear door is securely installed. If you removed the rear door to clear a paper jam, replace it. Gently push the doorforward until it snaps into place. Caus...

Paper is not picked up from the input tray Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Reset th...

Make sure you have the following materials available: • A lint-free cloth, or any soft material that will not come apart or leave fibers. • Distilled, filtered, or bottled water (tap water might contain contaminants that candamage the print cartridges). To clean the rollers 1. Turn off the product a...

NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or print head is not necessary. • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the printer • Solution 3: Clean the print head Solution 1: Use TrueType or OpenType fonts Solu...

Solution 3: Clean the print head Solution: If the previous solutions did not resolve the issue, try cleaning the print head.After cleaning the print head, print a self-test report. Evaluate the self-test report tosee if the print quality problem still exists.For more information, see: • “Clean the p...

• The product is not responding • The product prints meaningless characters • Nothing happens when I try to print • The pages in my document came out in the wrong order • The margins are not printing as expected • Text or graphics are cut off at the edge of the page • A blank page came out while pri...

Solution 3: Tuck the flaps to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes. Cause: The flaps might get caught in the rollers. Borderless printing produces unexpected results Solution: Try printing the image from the photo imaging software that came with the pro...

Cause: A deleted print job was in the queue. If this did not solve the issue, try the next solution. Solution 7: Clear the paper jam Solution: Clear the paper jam. For more information, see: “Clear paper jams” on page 80 Cause: The product had a paper jam. If this did not solve the issue, try the ne...

sure the other end of the USB cable is plugged into a USB port on your computer.After the cable is connected properly, turn off the product and then on again. If the connections are secure, and nothing has printed several minutes after you senta print job to the product, check the status of the prod...

Solution 2: Print a previously saved version of the document Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt. Cause: The document was corrupt. Nothing happens when I try to pri...

Solution 7: Clear the paper jam Solution: Clear the paper jam. For more information, see: “Clear paper jams” on page 80 Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cabl...

Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution. Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: ...

Make sure the margin settings for the document do not exceed the printable area ofthe product. To check your margin settings 1. Preview your print job before sending it to the product.In most software applications, click the File menu, and then click Print Preview . 2. Check the margins.The product ...

Make sure that you remove all paper from the input tray before loading the envelopes. For more information, see: “Load envelopes” on page 23 Cause: A stack of envelopes was loaded incorrectly. Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue. Solu...

Solution 2: Check the layout of the document Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the product. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the produc...

A blank page came out while printing Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Remove any ext...

My memory card no longer works in my digital camera Solution: Reformat your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format instead of FAT32. For moreinformation, see the documentation that came with your digital camera. Cause: You formatted th...

If this did not solve the issue, try the next solution. Solution 3: Remove the additional memory card Solution: If you have inserted more than one memory card, remove one of the memory cards. You can use only one memory card at a time. If you have a memory card and a storage device connected, remove...

Solution 1: Remove and reinsert the memory card Solution: Remove and reinsert the memory card. You might have inserted it incorrectly. Turn the memory card so that the label faces up and the contacts arefacing the product, and then push the card forward into the appropriate slot until thePhoto light...

Photos in a connected digital camera with PictBridge do not print Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved....

• The product is printing on a non-printable area of my disc • The design is not centered on my disc • The ink on the CD/DVD is not drying • The product reports a CD/DVD size mismatch error • The CD/DVD holder is stuck in the storage area The product does not detect the CD/DVD holder Try the followi...

The product does not detect a CD/DVD on the holder Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: ...

DVD tray until the lines on the holder line up to the white lines on the tray and try yourprint again. Cause: You loaded the CD/DVD onto the CD/DVD holder incorrectly. The product is printing on a non-printable area of my disc Try the following solutions to resolve the issue. Solutions are listed in...

The ink on the CD/DVD is not drying Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Use inkjet prin...

Errors This section contains the following categories of messages about your product: • Product messages • File messages • General user messages • Paper messages • Power and connection messages • Ink cartridge and print head messages Product messages The following is a list of product-related error ...

Cause: The print carriage was blocked. Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmw...

CD/DVD tray open Solution: Close the CD/DVD tray. Cause: The CD/DVD tray was open when a print job was started from the computer. CD/DVD tray misaligned Solution: Remove the CD/DVD holder from the CD/DVD tray and then reinsert the holder. Make sure you push the CD/DVD holder into the tray evenly. Pu...

Cause: The CD/DVD tray was closed and a CD/DVD print job was started from the computer. CD/DVD holder not found Solution: Load a printable disc onto the CD/DVD holder with the printable side up. Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD holderline up to the white l...

• Solution 7: Stop and restart the print spooler • Solution 8: Verify whether the software application has a problem Solution 1: Print a self test report Solution: Print a self-test report to see if the product can print. To print a self-test report 1. Load letter or A4 unused plain white paper into...

After reconnecting the USB cable, the product should start printing the jobs inqueue. NOTE: If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. 5. If the product does not start printing automatically, start ...

c . Type a few characters of text into Notepad. d . Click File , and then click Print . 4. If printing is successful from Notepad but not the software application, contact themanufacturer of that application for support. Cause: The software application was failing or could not communicate with the p...

Solution 4: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Makesure the other end of the USB cable is plugged into a USB port on your ...

Solution 1: Reinsert the memory card in the product Solution: Reinsert the memory card in the product. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer,try printing those files by using the product software. The copies might not...

CD/DVD printing problem Solution: Make sure that there is sufficient space behind the product and that the CD/DVD exit slot on the back of the product is not blocked. If the product is placedclose to a wall, move it at least 7.5 cm (3 inches) away from the wall. Cause: The product stalled while prin...

Solution 3: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded inthe input tray. • Check the print quality setting and make sure it is not set too low.Print the image with a high print quality setting, such as ...

3. Replace the rear door. Gently push the door forward until it snaps into place. 4. Press OK on the control panel to continue the current job. Cause: Paper had jammed in the product. Paper mismatch Solution: Change the print setting or load the appropriate paper in the input tray. • Do not use pape...

Cause: The print setting chosen for the print job did not match the paper loaded in the product. Power and connection messages The following is a list of power- and connection-related error messages: • Product not found • Communication test failed • Improper shutdown • Two-way communication lost Pro...

Cause: The product was turned off. If this did not solve the issue, try the next solution. Solution 2: Connect the product to the computer Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product ...

Solution 2: Contact HP support Solution: You can continue to print from your product, but for optimum print quality you should align the print head. If the alignment still will not work and print quality isunacceptable, contact HP support for service. Go to: www.hp.com/support . If prompted, choose ...

Solution 2: Contact HP support Solution: You can continue to print from your product, but for optimum print quality you should align the print head. If the alignment still will not work and print quality isunacceptable, contact HP support for service. Go to: www.hp.com/support . If prompted, choose ...

• Print quality pattern : displays the color blocks, representing each of the installed ink cartridges. Solid, even blocks of color indicate there are no printquality problems. When streaks are displayed or there are missing blocks,clean the print head using the procedure described in “Clean the pri...

print head” on page 64 . If the color blocks continue to show print quality problems after cleaning and aligning, contact HP customer support. • History log : contains information that might be used for diagnostic purposes if you need to call HP customer support. Cause: The print carriage was blocke...

5. Try to print from your computer.If the product prints when plugged directly into a power outlet while disconnectedfrom any power strips or surge suppressors, the power strip or surge suppressormight not be allowing sufficient voltage to reach the product. 6. If the product cannot print and the pr...

Incompatible ink cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Check to see if the ink...

11. Reinstall the ink cartridge.It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has goneaway. 13. If you still receive the error message, turn the product off, and then on again. Cause: The indicated ink cartridges were not installed correc...

The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Locate the ink cartridge that is indicated in the error message, and then press thetab on the ink cartridge to release it from the slot. 4. Hold the ink cartridge by its side...

6. On the inside of the product, locate the contacts in the print head.The contacts look like a set of four copper or gold-colored pins positioned to meetthe contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 9. Close the ink car...

Cause: The print carriage latch was not closed properly. If this did not solve the issue, try the next solution. Solution 4: Replace the ink cartridge Solution: Replace the indicated ink cartridge. Check to see if your ink cartridge is still under warranty and the end of warranty datehas not been re...

If the problem is not resolved, printing can continue, but the ink system behavior mightchange. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving themoutside of the product for an extended period ...

b . Place the ink cartridge on a sheet of paper with the ink opening pointing up. c . Repeat steps a and b for each ink cartridge. 5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth.The sensor window is an area of clear plastic near the copper or gold-coloredmetal c...

Check to see if your ink cartridge is still under warranty and the end of warranty datehas not been reached. • If the end of warranty date has been reached, purchase a new ink cartridge. • If the end of warranty date has not been reached, contact HP support for serviceor replacement.Go to: www.hp.co...

Install ink cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Install all five ink cartrid...

11. Reinstall the ink cartridge.It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has goneaway. 13. If you still receive the error message, turn the product off, and then on again. Cause: The ink cartridges were not installed properly. If thi...

Solution 1: Install the print head and cartridges Solution: Make sure that you follow the instructions in the Setup Guide for installing the print head and the ink cartridges.If you installed the print head and ink cartridges and the message still appears,remove and reinsert them using the following...

6. Remove the print head by lifting it up. 7. Clean the print head.There are three areas of the print head that need to be cleaned; the nozzlearea,the edge between the nozzles and contacts, and the electrical contact area. 1 Nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: ...

c . Use a fresh swab to wipe any accumulated ink and debris from the edge of the print head. d . Wipe the area dry with a dry swab before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the print head. 9. Carefully lower the latch handle. NOTE: Make sure you l...

Non-HP cartridge Solution: Follow the prompts on the display to continue, or replace the indicated ink cartridges. CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridgesar...

Previously used genuine HP cartridge Solution: Check the print quality of the current print job. If it is not satisfactory, try cleaning the print head to see if that improves the quality.Follow the prompts on the display or computer screen to continue. For more information, see: “Clean the print he...

Make sure that you insert the ink cartridge into the slot that has the sameshaped icon and color as the one you are installing. 11. Close the ink cartridge access door. Cause: The print head or ink cartridges were not installed correctly. If this did not solve the issue, try the next solution. Solut...

Reinstall the print head. To reinstall the print head 1. Make sure that the product is turned on. 2. Open the ink cartridge access door by lifting from the front center of the product,until the door locks into place. 3. The print carriage moves to the middle of the product. 4. Remove all of the ink ...

c . Use a fresh swab to wipe any accumulated ink and debris from the edge of the print head. d . Wipe the area dry with a dry swab before proceeding to the next step. Errors 187 Trou bles ho ot ing

Problem with printer preparation Solution: Check the print quality of the current print job. If it is not satisfactory, it could mean the internal clock failed and the product was not able to service the printhead as scheduled. Try cleaning the print head to see if that improves the quality.For more...

6. Install each ink cartridge in its slot. Press it down until the tab snaps into place.Match the color and icon on each ink cartridge label to the color and icon on theslot for that ink cartridge. 7. Close the ink cartridge access door, and check if the error has been resolved. 8. If you still rece...

Solution 2: Check if all ink cartridges are properly installed Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartr...

11. Reinstall the ink cartridge.It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has goneaway. 13. If you still receive the error message, turn the product off, and then on again. For more information, see: “Replace the ink cartridges” on pa...

Sensor failure Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Clean the sensor • Solution 2: Clean...

6. Install each ink cartridge in its slot. Press it down until the tab snaps into place.Match the color and icon on each ink cartridge label to the color and icon on theslot for that ink cartridge. 7. Close the ink cartridge access door, and check if the error has been resolved. 8. If you still rece...

12 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP Photosmart.This section contains the following topics: • Warranty • Ink cartridge warranty information • Support process • Before you call HP support • HP support by phone • Additional warranty options • HP Qui...

HP support by phone For a list of support phone numbers, see the printed documentation that came with the product.This section contains the following topics: • Phone support period • Placing a call • After the phone support period Phone support period One year of phone support is available in North ...

HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see “Pack the HP Photosmart” on page 208 . HP Korea customer support Chapter 12 206 HP warranty and support HP w arran ty a nd s uppo rt

Prepare the product for shipment If, after contacting HP support or returning to the point of purchase, you are requested to send theHP Photosmart in for service, make sure you remove and keep the following items before returningyour product: • The control panel faceplate • The power cord, USB cable...

4. Retain the control panel faceplate. Do not return the control panel faceplate with the product. CAUTION: The replacement product might not come with a control panel faceplate. Store your control panel faceplate in a safe place, and when the replacement product arrives,reattach your control panel ...

13 Technical information The technical specifications and international regulatory information for the HP Photosmart areprovided in this section.For additional specifications, see the printed documentation that came with the HP Photosmart.This section contains the following topics: • Specifications ...

Type Paper weight Input tray * Output tray † Photo tray * (252 gsm) * Maximum capacity. † Output tray capacity is affected by the type of paper and the amount of ink you are using.HP recommends emptying the output tray frequently. * NOTE: For a complete list of supported media sizes, see the printer...

Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region.This section contains the following topics: • Regulatory model identification number • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • N...

FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant t...

Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic and hazardous substance table Declaration of conformity (European Economic Area) The Declaration of Conformity in this docume...

HP Photosmart D5400 Printer series declaration of conformity Chapter 13 216 Technical information Tech nical info rmat ion

Index Symbols/Numerics 10 x 15 cm photo paper specifications 209 13 x 18 cm photo paper load 20 2 pages on 1, print 454 pages on 1, print 454 x 6 inch (10 x 15 cm) borderless photos print 38 5 x 7 inch photo paper, load 20 A A4 paper, load 18addresses, print 48after the support period 205align print...