Page 2 - Version History
ii Version History Version 2.0 January 1, 1999 Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material,including, but not limited to, the implied warranties of merchantability and fitnessfor a p...
Page 3 - Contents; Chapter 1
iii Contents Chapter 1 Production Information Technology Update......................................................... ............... 1-1 Modular Ink Delivery System ................................... ............... 1-1 Specifications ...............................................................
Page 4 - Chapter 2
iv Chapter 2 Operating Overview Using the Control Panel ................................................................... 2-1 Control Panel Layout ................................................................. 2-1Indicator Lights.....................................................................
Page 7 - Chapter 7
vii Chapter 7 Removal and Replacement of Parts (without Calibration) Introduction ..................................................................................... 7-1 Removal and Replacement Tools .................................................. 7-1Before You Begin ..............................
Page 8 - Chapter 8
viii Chapter 8 Troubleshooting Troubleshooting Concepts ............................................................... 8-1 LED.............................................................................................. 8-2Standard Procedures ..........................................................
Page 9 - T e c h n o l o g y U p d a t e; Modular Ink Delivery System
Product Information 1-1 Chapter 1 Product Information T e c h n o l o g y U p d a t e Modular Ink Delivery System A modular ink delivery system is the separation of ink cartridges and printheads intoindividual, single-color components. Traditional inkjet printers use one black and one tri-color ink ...
Page 10 - How It Works
Product Information 1-2 T e c h n o l o g y U p d a t e How It Works By separating the ink cartridge from the printheads, a modular ink delivery system allowsthe ink supply to remain in a permanent, fixed position. The printheads remain attachedto the carriage and move back and forth, delivering ink...
Page 11 - The Benefits; Cuts up to 30 percent off the printing costs of other methods
Product Information 1-3 T e c h n o l o g y U p d a t e The Benefits Cuts up to 30 percent off the printing costs of other methods § Modular design means only the component that is no longer useful is replaced. § Longer-life printheads and higher-capacity ink cartridges means less frequentreplacemen...
Page 12 - S p e c i f i c a t i o n s; Data Sheet; Plain paper drop on-demand thermal inkjet printing.
Product Information 1-4 S p e c i f i c a t i o n s Data Sheet Print Method Plain paper drop on-demand thermal inkjet printing. Print Speed 1 Black Black Text Econofast ModeNormal ModeBest Mode Letter / A4 9 ppm7 ppm7 ppm 11x17 / A3 5 ppm3 ppm3 ppm Color Highlights Econofast ModeNormal ModeBest Mode...
Page 13 - installations and configuration from a common web browser.; Paper Handling
Product Information 1-5 Connectivity /NetworkManagement HP2500C Network-capable printer for DOS and Windows environmentsEnhanced HP PCL 3e Windows Driver Support for Windows NT 4.0,Windows 3.1x/95/98Centronics parallel, IEEE 1284 compliantOne network interface slot accepts optional HP MIO Print Serv...
Page 14 - Operating temperature: 5
Product Information 1-6 Paper Size Handling Minimum Width: 76.2 mm (4in.) x 127.0 mm (6 in.)Maximum Width: 330.2 mm (13in.) x 482.6 mm (19 in.) Maximum Print Width 320 mm (12.61 in.) x 470 mm (18.49 in.) on 13 in. x 19 in. media Recommended MediaWeight All input paths handle the following paper weig...
Page 15 - Dimensions; year on site warranty; Product Certifications
Product Information 1-7 Dimensions With paper tray closed685 mm (26.97in.) W x 610 mm (24.02in.) D x 337 mm (13.27in.) H With paper tray fully extended685 mm (26.97in.) W x 745 mm (29.33in.) D x 337 mm (13.27in.) H Desk Space Required685 mm (26.97 in.) W x 532 mm (20.94 in.) D Weight 26.5 kg (58.48 ...
Page 16 - Cable Specifications; 284-B Connector Pin Assignments
Product Information 1-8 S p e c i f i c a t i o n s Cable Specifications 1284-B Connector Pin Assignments The pin numbers and their assigned signal names for the 1284-B connectors are givenbelow. Note The abbreviations used in the "Source" column: H = host; P = printer; Bi-Di = bi-directiona...
Page 18 - Centronics Parallel Pinout Information
Product Information 1-10 S p e c i f i c a t i o n s Centronics Parallel Pinout Information P IN N UMBER P IN ID D ESCRIPTION 1 Strobe 1 A low pulse causes the printer to read one byte of data 2 - 9 Data 0 - Date 7 These pins are the data lines. Data 0 is the least significant bit (LSB) 10 Acknowled...
Page 20 - IEEE 1284 Pinout Information; in
Product Information 1-12 S p e c i f i c a t i o n s IEEE 1284 Pinout Information Any standard IEEE 1284 compliant printer cable will work with the printer. Thecustomer can order the HP IEEE 124 Compliant Parallel Interface Cable C2950A (2meters) or C2951A (3 meters). See Ordering Parts in Chapter 1...
Page 22 - Reliability Specifications; Category; Printer Usage
Product Information 1-14 S p e c i f i c a t i o n s Reliability Specifications Category Specifications Printer Usage Up to 12,000 pages / month Mechanism Life 150,000 A size pages / 5 years
Page 23 - Interface Specifications; Interface Specification
Product Information 1-15 S p e c i f i c a t i o n s Interface Specifications Category Specifications Interface Specification § Centronics parallel, IEEE 1284Compliant with 1284-Breceptacle (ECP) § 64KB buffer size
Page 24 - Physical Dimensions; Weight
Product Information 1-16 S p e c i f i c a t i o n s Physical Dimensions With paper tray closed(W x D x H) 27.0 x 24.0 x 13.3 inches685 x 610 x 337 mm With paper tray fully extended(W x D x H) 27.0 x 29.3 x 13.3 inches685 x 745 x 337 mm Weight 26.5 kg (58.48 lb.) without printheads andink cartridges...
Page 25 - Packaging Dimensions Specifications
Product Information 1-17 S p e c i f i c a t i o n s Packaging Dimensions Specifications 792 mm (31.3 in.) W x 731 mm (28.8 in.) D x 457 mm (18.0 in.) H
Page 26 - Electrical Specifications
Product Information 1-18 S p e c i f i c a t i o n s Electrical Specifications Category Specification Input Voltage 100 to 240 Vac ( ± 10%) Frequency 50/60 Hz ( ± 3 Hz) InterfaceSpecification Centronics parallel,IEEE 1284 Compliant with 1284-B receptacle (ECP) Power Consumption § Idle § Printing 4.4...
Page 27 - Environmental Specifications
Product Information 1-19 S p e c i f i c a t i o n s Environmental Specifications Category Specifications Temperature § Operating § Storage condition § Recommended operating 5 ° C to 40 ° C (41 ° F to 104 ° F) -40 ° C to 60 ° C (-40 ° F to 140 ° F) 15 ° C to 35 ° C (59 ° F to 95 ° F) Humidity § Oper...
Page 28 - Safety Certifications; EMI
Product Information 1-20 S p e c i f i c a t i o n s Product Certifications Safety Certifications EMI Certifications CCIB (China) C TICK (Australia and New Zealand) CSA (Canada) VCCI (Japan) NOM1 (Mexico) CE (European Union) PSB (Singapore) GOST (Russia) TUV-GS (Germany) B mark (Poland) UL (USA) GOS...
Page 29 - Media Sizes Supported; General type
Product Information 1-21 S p e c i f i c a t i o n s Media Sizes Supported The following are the media sizes supported by the printer. General type Sizes (mm) Sizes (inch) Remarks Tray 1 (Input / Output Tray) Post Card 100x148 3.94x5.83 Minimum Size Including all media sizes in Tray 2 (Upper Tray) /...
Page 30 - Recommended Media Weight; Paper
Product Information 1-22 S p e c i f i c a t i o n s Recommended Media Weight Paper 60 to 135 g/m 2 (16 to 36 lb. Bond) Cardstock 110 to 200 g/m 2 (110 lb. Index) (up to 0.012 in. or 0.3 mm thickness for straight paper path)
Page 31 - Media Type; Sheets; Rear Manual Feed
Product Information 1-23 S p e c i f i c a t i o n s Paper Handling Media Type Capacity (Pages) Tray 1 (Input / Output Tray) Sheets 10 Cards 4 Tray 2 (Upper Tray) Sheets 150 Cards 60 Tray 2 (Upper Tray) Sheets 250 Rear Manual Feed All media sizes from 4x6 inches (101.6x152.4mm)to 13x19 inches (330.2...
Page 32 - Printable Area; Printable area
Product Information 1-24 S p e c i f i c a t i o n s Printable Area The table as follows will show the minimum margin of each media type (portraitorientation) for the HP 2500C Series Printer. Please note that the printable area is smaller than that of HP LaserJets. However in theHP2500C/CM printer d...
Page 34 - Note
Product Information 1-26 A6 Card 4.13 x 5.83105.0 x 148.0 0.12 in.3.1 mm. 0.12 in.3.1 mm. 0.12 in.3.0 mm. 0.50 in.12.7 mm. Hagaki Card 3.94 x 5.83100.0 x 148.0 0.12 in.3.1 mm. 0.12 in.3.1 mm. 0.12 in.3.0 mm. 0.50 in.12.7 mm. Super B 13.00 x 19.00330.2 x 482.6 0.20 in.5.1 mm. 0.20 in.5.1 mm. 0.12 in....
Page 35 - Hewlett-Packard Ink Cartridge Specifications; Plain paper drop on-demand thermal inkjet printing
Product Information 1-27 S p e c i f i c a t i o n s Hewlett-Packard Ink Cartridge Specifications Category Specification Type Plain paper drop on-demand thermal inkjet printing Printhead Nozzles 304 black, 912 color (304 per color printhead) Black Resolution Up to 600x600 dpi Color Resolution PhotoR...
Page 36 - System Requirement; The following CPUs and memory are required :
Product Information 1-28 S p e c i f i c a t i o n s System Requirement The following CPUs and memory are required : Minimum: Windows 3.1x: 486DX-66, 8 Mb RAMWindows 95/98: 486DX-100, 8 Mb RAMWindows NT 4.0/5.0: 486DX-66, 16 Mb RAMMacintosh System 7.5.3 or later: 68040 – 8 Mb RAM Recommended: Window...
Page 37 - P r o d u c t O v e r v i e w; Printer External View; The country show where the printer was manufactured.
Product Information 1-29 P r o d u c t O v e r v i e w Printer External View Model and Serial Number The serial number of the HP 2500C Series Printers can be found on the labels at the backof each printer and at the top of the main case (concealed by the top cover). The figurebelow shows how the ser...
Page 38 - S u p p l i e s a n d A c c e s s o r i e s; Product Structure; The following items will be shipped in the box:; Basics
Product Information 1-30 S u p p l i e s a n d A c c e s s o r i e s Product Structure The following items will be shipped in the box: Basics PrinterExtended Tray Cover (a) Driver Kit Starter CD (b)HP JetDirect CD (HP 2500CM printer only)(b)User’s Guide (d) Hardcopy Kit Setup Poster (c)Getting Start...
Page 39 - Power Cord; US
Product Information 1-31 S u p p l i e s a n d A c c e s s o r i e s Power Cord US 8120-6805 #ABB, #ABM, #AC4, #AKY, #A2L, #ABA Europe 8120-6802 #ABS, #AKB, #ACB, #ABT, #AKC, #ACT,#AB7, #ABB, #ARG, #ARP, #AKY Australia 8120-6803 #ABG, #AKY Singapore / Malaysia 8120-6809 #AB4 SA 8120-6808 #ACQ UK 812...
Page 40 - Network Interface; JetDirect MIO print server card
Product Information 1-32 S u p p l i e s a n d A c c e s s o r i e s Network Interface The following cards have been tested with the HP 2500C and HP 2500CM Color Printer. JetDirect MIO print server card(Bundled with HP 2500CM) J4100A EthernetRJ-45 (10/100 base-TX)BNC J2556B EthernetRJ-45 (10/100 bas...
Page 41 - Print Cartridge; No. 10 Cyan Ink Cartridge
Product Information 1-33 S u p p l i e s a n d A c c e s s o r i e s Print Cartridge No. 10 Cyan Ink Cartridge C4841A No. 10 Magenta Ink Cartridge C4842A No. 10 Yellow Ink Cartridge C4843A No. 10 Hi Capacity Black Ink Cartridge C4844A No. 10 Cyan Pen C4801A No. 10 Magenta Pen C4802A No. 10 Yellow Pe...
Page 42 - Media
Product Information 1-34 S u p p l i e s a n d A c c e s s o r i e s Media HP Bright White Paper (500 / A size) C1824A HP Bright White Paper (500 / A4 size) C1825A HP Bright White Paper (200 / 11x17 size) C1857A HP Bright White Paper (200 / A3 size) C1858A HP Premium InkJet Coated Paper (200 / A) 51...
Page 43 - Other Accessories
Product Information 1-35 S u p p l i e s a n d A c c e s s o r i e s Other Accessories HP 64MB (2x32MB) 60ns EDO SIMM D4543A HP 32MB (2x16MB) 60ns EDO SIMM D3648B HP 16MB (2x8MB) 60ns EDO SIMM D3647B HP 2500C Postscript 3 Upgrade Kit C3289A Customer Replaceable Parts Note The following parts are cus...
Page 44 - W a r r a n t y a n d S u p p o r t; Replace the product with a remanufactured unit,
Product Information 1-36 W a r r a n t y a n d S u p p o r t The warranty for HP 2500C Series Printers varies depending on the product, the date andthe country of purchase. For products returned under warranty, Hewlett-Packard may : § Provide on-site repair, § Replace the product with a remanufactur...
Page 45 - Hewlett-Packard Limited Warranty Statement; HP Product; Extent of Limited Warranty
Product Information 1-37 W a r r a n t y a n d S u p p o r t Hewlett-Packard Limited Warranty Statement HP Product Duration of Limited Warranty Software 1 year Print Cartridges 90 days Printer 1 year Printheads 1 year Extent of Limited Warranty 1. Hewlett-Packard (HP) warrants to the end user custom...
Page 46 - Limitations of Warranty
Product Information 1-38 5. If HP receives, during the applicable warranty period, notice of a defect in a hardwareproduct which is covered by HP’s warranty, HP shall either repair or replace theproduct, at its option. Any replacement product may be either new or like-new,provided that it has functi...
Page 47 - Limitations of Liability
Product Information 1-39 Limitations of Liability 1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THISWARRANTY STATEMENT, IN NO EVENT SHALL HP BE LIABLE FOR ANYDIRECT, INCIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIALDAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHERLEGAL THEORY AND WHETHE...
Page 48 - Obtaining Printer Drivers; Internet; for the list of phone numbers.
Product Information 1-40 W a r r a n t y a n d S u p p o r t Obtaining Printer Drivers The HP 2500C Series Printer Driver Software is updated periodically. The latest versionscan be obtained from authorized Hewlett-Packard dealers or any of the sources listedbelow. 24-hour Modem Access Internet HP 2...
Page 49 - Service Support Contracts; HP SupportPack
Product Information 1-41 W a r r a n t y a n d S u p p o r t Service Support Contracts In the U.S. HP SupportPack The HP SupportPack is an enhancement to the customer’s original one-year warrantyrepair service. The HP SupportPack provides next business day on-site support for theduration of an addit...
Page 50 - Service and Support Resources; Presales Information; HP Customer Information Center
Product Information 1-42 W a r r a n t y a n d S u p p o r t Service and Support Resources Hewlett-Packard News Network (HPNN) HPNN is an electronic bulletin board service available only to HP authorized resellers.This service provides the following information: § Presales Information § Printer Driv...
Page 51 - HP BBS Library
Product Information 1-43 W a r r a n t y a n d S u p p o r t HP BBS Library The HP electronic bulletin board library service, which is available 24 hours a day, 7days a week, contains drivers and support information which can be downloaded to yourPC via modem. Country Number Baud Rates Austria + 43 ...
Page 52 - HP FAXback on Demand – HP FIRST; Use the following steps to use HP FIRST:
Product Information 1-44 W a r r a n t y a n d S u p p o r t HP FAXback on Demand – HP FIRST You can use this service to select documents, such as product descriptions and technicalinformation. To access this service, use the handset on your fax machine and dial theappropriate number from the table ...
Page 53 - HP FIRST Telephone Numbers
Product Information 1-45 W a r r a n t y a n d S u p p o r t HP FIRST Telephone Numbers Country Telephone Number For US and Canada (800) 333-1917 For Customers in Europe: U.K. 0800 96 02 71 For service in English outside U.K. + 31 20 681 5792 Austria 0600 8128 Belgium (Dutch) 0800 11906 Belgium (Fre...
Page 54 - HP Telephone Support
Product Information 1-46 W a r r a n t y a n d S u p p o r t HP Telephone Support Technical Phone Support for Customers The HP Customer Support Center provides free technical assistance for peripheralswithin the hardware warranty period. For the product under warranty, call (208) 323-2551. For the p...
Page 55 - Warranty and Out-of-Warranty Support Telephone Numbers; Ireland
Product Information 1-47 W a r r a n t y a n d S u p p o r t Warranty and Out-of-Warranty Support Telephone Numbers Country (Language) Telephone Number Austria (German) 0660-6386 Belgium (Dutch) 02 626 8806 Belgium (French) 02 626 8807 Denmark (Danish) 3929 4099 Finland (Finnish) 0203 47288 France (...
Page 56 - Contacting Hewlett-Packard; Asia
Product Information 1-48 W a r r a n t y a n d S u p p o r t Contacting Hewlett-Packard To contact HP, check your local telephone directory for the HP Sales and Service Officenear you. If you cannot find an HP office, contact one of the major HP Sales and ServiceOffices or one of the following World...
Page 57 - Worldwide Customer Support Numbers
Product Information 1-49 W a r r a n t y a n d S u p p o r t Worldwide Customer Support Numbers Customer Support Centers provide technical information via telephone directly withonline agents who are trained to assist with setup, configuration, startup andtroubleshooting of HP products. Customer Sup...
Page 58 - For Europe
Product Information 1-50 For Europe Africa/Middle East 41 22/780 71 11 Austria 0660 6386 Belgium (Dutch) 02 6268806 Belgium (French) 02 6268807 Czech Republic 42 (2) 471 7327 Denmark 3929 4099 Finland 203 47288 France 01 43 62 34 34 Germany 180 5258 143 Greece 0168 96 411 Hungary 36 (1) 252 4505 Ire...
Page 59 - Operating Overview 2-1; U s i n g t h e C o n t r o l P a n e l; Control Panel Layout
Operating Overview 2-1 Chapter 2 Operating Overview U s i n g t h e C o n t r o l P a n e l The Control Panel allows you to perform most major tasks with the printer, includingcontrolling print status, resetting from recoverable errors and changing the printer'sdefault settings. Control Panel Layout...
Page 60 - Control Panel Key; Control
Operating Overview 2-2 U s i n g t h e C o n t r o l P a n e l The functions of each of the buttons are as follows : Control Panel Key Function [ GO ] § Puts the printer either online or offline. § Allows the printer to resume printing after goingoffline. Also clears most printer messages and putsth...
Page 61 - Indicator Lights; LED Indicators
Operating Overview 2-3 U s i n g t h e C o n t r o l P a n e l Indicator Lights There are two LEDs (lights) on the printer : LED Indicators Color Function Ready LED Green Lit up when the printer is printingOR in normal stateOR when it is online. Attention LED Red Blinks when the printer is in an err...
Page 62 - Operating Overview; Settings and Defaults; bold; . Other additional menu items may also appear, depending on which; Paper Handling Menu; PLAIN; Diagnostics Menu; MIO FW VER
Operating Overview 2-4 U s i n g t h e C o n t r o l P a n e l Settings and Defaults These are the various possible menu settings. The factory defaults, where applicable, areindicated in bold . Other additional menu items may also appear, depending on which hardware modules have been installed in th...
Page 63 - Operating Overview 2-5; Self Test Menu; PRINT MARKETING DEMO; Print Quality Menu; NORMAL; Printing Menu; LETTER; LANDSCAPE; Resets Menu
Operating Overview 2-5 Self Test Menu PRINT MENU MAPPRINT PS FONT LIST (Available if PS installed) PRINT MARKETING DEMO (Available if Demo DIMM installed) PRINT DIAGNOSTIC PAGEPERFORM TRAY2 PAPER PATH TESTPERFORM TRAY3 PAPER PATH TESTPERFORM TRAY1 PAPER PATH TEST Print Quality Menu PRINT QUALITY = N...
Page 64 - Configuration Menu; MIO Menu; Postscript Menu; OFF; ON; AUTO
Operating Overview 2-6 Configuration Menu ( Available if DIMM installed ) PERSONALITY = AUTO PCLPS (Available if PS installed) MIO Menu ( Available if MIO installed ) CONFIGUREMIO(The remaining options will appeardepending on the type of MIO card installed.) Postscript Menu ( Available if PS install...
Page 65 - Restoring Factory Defaults; RESET TO FACTORY SETTINGS i
Operating Overview 2-7 U s i n g t h e C o n t r o l P a n e l Restoring Factory Defaults To restore the default factory settings, press [ MENU ] till the Resets Menu appears. Then press [ ITEM ] until RESET TO FACTORY SETTINGS i s shown in the LCD display. Press [ SELECT ] to restore the factory de...
Page 67 - Operating Overview 2-9; Item; HP PHOTO: HP Premium Photo Paper
Operating Overview 2-9 U s i n g t h e C o n t r o l P a n e l Paper Handling Menu Item Value Explanation TRAY 2 TYPE=PLAIN PLAINHP INKJET/HEAVYHP PHOTOTRNSPRNCY/IRONRAPID TRNSPRNCY Set this value to correspond with thepaper type currently loaded in Tray 2. PLAIN: Plain paper HP INKJET/HEAVY: HP Pre...
Page 69 - Operating Overview 2-11
Operating Overview 2-11 U s i n g t h e C o n t r o l P a n e l Diagnostics Menu Item Explanation ALIGN PRNT-HDS This item aligns the printheads to ensure printout of the bestpossible print quality. CLEAN PRNT-HD:LEVEL 1 This item cleans the printheads. Level 1 is the basic level andshould be perfor...
Page 70 - Information Menu; CHECK INK LEVEL; YY
Operating Overview 2-12 U s i n g t h e C o n t r o l P a n e l Information Menu Item Explanation CHECK INK LEVEL This item displays the amount of ink remaining in each inkcartridge. The following screen appears on the LCD: B C M Y 60% 80% 80% 80% B , C , M and Y represent the black, cyan, magenta a...
Page 71 - Operating Overview 2-13; PRINT MENU MAP; Diagnostic Page
Operating Overview 2-13 U s i n g t h e C o n t r o l P a n e l Self-Test Menu Item Explanation PRINT MENU MAP The Menu Map shows the layout of the Control Panelmenu items. PRINT PS FONT LIST The PS Font List shows all the PS fonts currentlyavailable to the printer. This option is activated only ifP...
Page 73 - Operating Overview 2-15; Select
Operating Overview 2-15 U s i n g t h e C o n t r o l P a n e l Printing Menu Item Value Explanation PAPER=LETTER LETTERLEGAL13X19A4A311X17JISB4 Sets the paper size. ORIENTATION=PORTRAIT PORTRAITLANDSCAPE Determine the default orientation of printon the page. Note:It is best to set the page orientat...
Page 75 - Operating Overview 2-17
Operating Overview 2-17 U s i n g t h e C o n t r o l P a n e l Resets Menu Item Explanation RESET TO FACTORYSETTINGS This item performs a simple reset and restores most of thefactory (default) settings. This item also clears the input bufferfor the active I/O. RESET ACTIVE I/OCHANNEL This item perf...
Page 77 - Aligning Printheads
Operating Overview 2-19 U s i n g t h e C o n t r o l P a n e l Aligning Printheads To align the printheads from the LCD : 1. Press the [ Menu ] button until “Diagnostic Menu”. 2. Press the [ Item ] button until “Align Printheads”. 3. Press the [ Select ] button. 4. LCD message “Printing Pattern Pag...
Page 78 - The Printhead Diagnostic Process in steps:
Operating Overview 2-20 Note 1. The printer has only one data-line to check for shorts. It is possible that the original error messagewill refer to a different print head as the one that is actually having the ink short. The Ink HeadDiagnostic Process will help you identify the print head having the...
Page 79 - Operating Overview 2-21; E r r o r C o d e s; Recoverable Error Codes; MESSAGE
Operating Overview 2-21 E r r o r C o d e s Recoverable Error Codes A recoverable error is one that is defined as an anomaly that will cause the printer topause until the user resolves the error. The other two types of errors are: warning errors, which will highlight a potentialproblem to the user b...
Page 81 - Operating Overview 2-23; Unrecoverable Error Codes; Error
Operating Overview 2-23 E r r o r C o d e s Unrecoverable Error Codes Display error code on LCD: “ERROR CODE: XXXX-XXXX”The unrecoverable error codes are coded and refer to the printer module that is experiencing a failure. Some of the codes in the listbelow have a comment “Not Used”. These codes ar...
Page 83 - Operating Overview 2-25
Operating Overview 2-25 139 DEFERRED_ERROR_TRAP Error happened during power up but printer recovered Printer error-trapped in a previous lifetime. 141 NVM_ERR_NOT_INIT Not used Attempt to read/write before init. 142 NVM_ERR_GENERIC Not used Non-specific NVM error. 143 NVM_ERR_DEVICE_ABSENT NVM error...
Page 85 - Operating Overview 2-27
Operating Overview 2-27 325 RED_DM_ERR_INVALID_HDR PCL generic errors Font header not on available. 326 RED_DM_ERR_DELETE_FONT PCL generic errors Can't delete font from list. 327 RED_DM_ERR_MODIFY_FONT PCL generic errors Can't make internal font permanent or temporary. 328 RED_DM_FONT_SELECTMODE_ERR...
Page 87 - Operating Overview 2-29
Operating Overview 2-29 421 MECH_BAD_BLACK_PEN Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error Black pen had bad ID or TSR. 422 MECH_BAD_CYAN_PEN Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error Cyan pen had bad ID or TSR. 423 MECH_BAD_MAGENTA_PEN Not used – pen/ flexcable/ Carriage...
Page 89 - Operating Overview 2-31
Operating Overview 2-31 631 FLASH_ERR_ERASE_CMD Error can only occur when flashing firmware Flash chip failure. 632 FLASH_ERR_ERASE_FAILED Error can only occur when flashing firmware 633 FLASH_ERR_TIME_ES_INIT Error can only occur when flashing firmware 634 FLASH_ERR_TIME_SUSPEND Error can only occu...
Page 91 - Operating Overview 2-33; P r i n t e r D i a g n o s t i c P a g e s; The various fields on the page are as follows:
Operating Overview 2-33 P r i n t e r D i a g n o s t i c P a g e s The HP2500C can test-print up to two self-diagnostic pages: the diagnostic page andextended diagnostic page. A PostScript (PS) configuration page may also be printed if thePS Personality Module has been installed.Please note that th...
Page 92 - Printhead Info
Operating Overview 2-34 P r i n t e r D i a g n o s t i c P a g e s Printhead Info § Pages Printed (approximate): this takes the format B C M Y, and shows how manypages have been printed by each individual printhead. § Nozzles Disabled (<3 OK): this shows, if any, the number of printhead nozzles ...
Page 93 - Operating Overview 2-35; Extended Diagnostic Page
Operating Overview 2-35 P r i n t e r D i a g n o s t i c P a g e s Extended Diagnostic Page The extended diagnostic page is used by manufacturing to show the NVRAM values forthe printheads, cartridges and PCA. PS Configuration Page Available only be printed if the PS Personality Module has been ins...
Page 95 - Loading Paper and Paper Behavior 3-1; Chapter 3; Loading the Trays; Overview; The HP 2500C/CM Printer has 3 paper trays and 1 Rear Manual Feed.
Loading Paper and Paper Behavior 3-1 Chapter 3 Loading Paper and Paper Behavior Loading the Trays Overview The HP 2500C/CM Printer has 3 paper trays and 1 Rear Manual Feed. Tray 1 - This tray is used as a bypass tray, and holds up to 10 sheets of paper. This tray should be used for media types and s...
Page 96 - Loading Paper and Paper Behavior; Loading Commonly-Used Media in Tray 2; Tray 2
Loading Paper and Paper Behavior 3-2 Loading Commonly-Used Media in Tray 2 Tray 2 is designed to hold up to 150 sheets of paper, and can accommodate the paper sizes : Letter, A4, Legal, B4, A3, 11"x17", 13"x19" and 330x483mm. 1, 2 1 3 3 4 1. Remove Tray 1. 2. If you wish to change th...
Page 97 - PAPER
Loading Paper and Paper Behavior 3-3 Loading Commonly-Used Media in Tray 2 5 7 8 5. Insert the paper, print side down, into the printer. 6. Tap the left side of the stack of paper to ensure thatit is flush with the right side of the tray. 7. Replace Tray 1. 8. If Tray 2 is extended, place the Extend...
Page 98 - Loading Commonly-Used Media in Tray 3
Loading Paper and Paper Behavior 3-4 Loading Commonly-Used Media in Tray 3 1 3 4 6 1. Grasp the sides of Tray 3 and pull it out of theprinter. 2. If you wish to change the paper size setting that hasbeen set for the tray, go to step 3. If you wish to loadpaper using the existing tray setting, go to ...
Page 100 - Loading Paper in Tray 1
Loading Paper and Paper Behavior 3-6 Loading Paper in Tray 1 3 1. Set your driver to pick paper from Tray 1 and printyour document (i.e. send the print job to the printer). 2. After sending the print job, the LCD Panel willdisplay the message " TRAY 1 LOAD [ TYPE ] [ SIZE ] " where [ TYPE ] ...
Page 101 - Loading Paper through the Rear Manual Feed; MNL FEED
Loading Paper and Paper Behavior 3-7 Loading Paper through the Rear Manual Feed 1. Set your driver to pick paper from Tray 1 and print your document (i.e. send the printjob to the printer). 2. After sending the print job, the LCD Panel will display the message " MNL FEED LOAD [ TYPE ] [ SIZE ] &...
Page 102 - Paper Behavior; Manual; Print Job Selected Tray 2; print jobs selecting Tray 3
Loading Paper and Paper Behavior 3-8 Paper Behavior The HP 2500C has an automatic paper size sensing capability. However, paper typecannot be automatically detected and has to be manually set via the LCD menu. (Thedriver selections for paper tray can be: Tray1, Tray2, Tray3, Autoselect or Manual Fee...
Page 103 - Print Job selected Autoselect
Loading Paper and Paper Behavior 3-9 Paper Behavior Print Job selected Autoselect 1. The printer will check if Tray 3 has the correct Size and Type. 2. The printer will check if Tray 2 has the correct Size and Type. 3. The printer prompts the user to load correct Size and Type in Tray 1. 4. After th...
Page 104 - Printer is Printing from Tray 3; Paper Jam at Output Bin During Printing; Front Door Opened; all motors; Ready
Loading Paper and Paper Behavior 3-10 Paper Behavior Printer is Printing from Tray 3 § This condition occurs when the user opens Tray 3 and/or removes the paper guidewhile the printer is printing from tray 3. § The printer stops printing, caps the pens and ejects the current page (which can be ablan...
Page 105 - Loading Paper and Paper Behavior 3-11; Paper Jam Internal During Paper Loading; To rectify this problem,
Loading Paper and Paper Behavior 3-11 Paper Behavior Paper Jam Internal During Paper Loading To rectify this problem, 1. Open the Back Door. 2. The printer shuts down immediately. 3. After the user clears the jam and closes the Back Door, the user also has to manuallypower up the printer.
Page 107 - Chapter 4; I n s t a l l i n g P r i n t e r S o f t w a r e f r o m C D; for minimum and recommended system
Install / Uninstall 4-1 Chapter 4 Install / Uninstall I n s t a l l i n g P r i n t e r S o f t w a r e f r o m C D To install the printer software, you will need at least 8 MB of RAM if MicrosoftWindows 3.1x, Windows 95 or 98 is installed as the operating system. For Windows NT4.0 systems, you will...
Page 108 - If the installation program does not run automatically
Install / Uninstall 4-2 I n s t a l l i n g P r i n t e r S o f t w a r e f r o m C D Installing the PCL Printer Software from the Starter CD for Windows3.1x, Windows 95, Windows 98 and Windows NT 4.0 1. Start Microsoft Windows . Make sure no other Windows applications are active. 2. Insert the Star...
Page 110 - If the PostScript Printer Software does not run automatically
Install / Uninstall 4-4 I n s t a l l i n g P r i n t e r S o f t w a r e f r o m C D Installing the PostScript Printer Software on a Macintosh computer (forHP 2500CM printer and PostScript Upgrade kit only) 1. Insert the PostScript CD into the computer’s CD-ROM drive. 2. Click on the CD icon on the...
Page 111 - U n i n s t a l l i n g P r i n t e r S o f t w a r e; File
Install / Uninstall 4-5 U n i n s t a l l i n g P r i n t e r S o f t w a r e For Windows 3.1x 1. Click File in the Program Manager window. 2. Click Run . 3. Type hpw4st1 /u in the command line box. Click OK . For Windows 95/ 98 / NT 4.0 1. Go to the HP 2500C Series Printer folder and double click o...
Page 112 - Starter CD; have a CD-ROM. This utility can be found in the; Printer Driver; menu in the; Starter
Install / Uninstall 4-6 C o p y H P 2 5 0 0 C P r i n t e r S o f t w a r e f r o m S t a r t e r C D t oF l o p p y D i s k e t t e s o r N e t w o r k S e r v e r The Starter CD includes a utility which copies the HP 2500C printer software onto 3.5 inch, high-density diskettes or to a network serv...
Page 113 - Chapter 5; C l e a n i n g t h e P r i n t e r a n d A c c e s s o r i e s; Cleaning Spilled Ink
Maintenance and Print Cartridge Safety 5-1 Chapter 5 Maintenance and Print Cartridge Safety C l e a n i n g t h e P r i n t e r a n d A c c e s s o r i e s Cleaning Spilled Ink The HP 2500C Series Printer has automatic media size sensors. Media type has to bespecified in the LCD menu. These measures...
Page 114 - Print Head
Maintenance and Ink Cartridge Safety 5-2 C l e a n i n g t h e P r i n t e r a n d A c c e s s o r i e s Print Head There are 3 levels of cleaning for the “Cleaning Printhead” utility. It is recommended toproceed from Level 1 to Level 3. Note Level 3 uses the most ink and takes the longest time to c...
Page 115 - I n k C a r t r i d g e S a f e t y; For HP No. 10 Color / Black Ink Cartridges; Potential Health Effects
Maintenance and Print Cartridge Safety 5-3 I n k C a r t r i d g e S a f e t y Ink used in the ink cartridge does not pose a health hazard to customers. During thedevelopment of ink formulas, all the ingredients are researched for known potentialhealth related issues. Only those chemicals that meet ...
Page 116 - First Aid Measures; Skin
Maintenance and Ink Cartridge Safety 5-4 I n k C a r t r i d g e S a f e t y First Aid Measures If ink is ingested accidentally, contact the HP Health Line 1 (800) 457-4209 in NorthAmerica or 1 (503) 494-7199 for all other international locations. This health line isoperational 24 hours a day. Skin ...
Page 117 - For Service Station Assembly; Action To Take For Spills Or Leaks
Maintenance and Print Cartridge Safety 5-5 I n k C a r t r i d g e S a f e t y For Service Station Assembly Polyethylene Glycol is found in the service station and is used to clean the printheads.This substance is commonly used as food additive. Action To Take For Spills Or Leaks Do not leave the su...
Page 120 - Additional Information; HP Forums of Electronic Bulletin Board Services; Service and Support Resources (Chapter 1); for access to the above resources.
Maintenance and Ink Cartridge Safety 5-8 I n k C a r t r i d g e S a f e t y Additional Information § Observe reasonable care and cleanliness when handling and storage. § Trace quantities of ethylene oxide (EO) may be present in this product. Althoughthese trace quantities could accumulate in headsp...
Page 121 - Functional Overview 6-1; Chapter 6; W r i t i n g S y s t e m; Introduction; Supply Station (where the ink supply is stored)
Functional Overview 6-1 Chapter 6 Functional Overview W r i t i n g S y s t e m Introduction The ink transport system for the HP 2500C consists of four sub-systems as follows: § Supply Station (where the ink supply is stored) § Ink Delivery System (which transports the ink from the supply station to...
Page 122 - Functional Overview; Part Numbers
Functional Overview 6-2 W r i t i n g S y s t e m Part Numbers Printhead and Ink cartridge ordering information Description HP Part Reorder Number HP No. 10 Black Printhead C4800A Black HP No. 10 Cyan Printhead C4801A Cyan HP No. 10 Magenta Printhead C4802A Magenta HP No. 10 Printheads HP No. 10 Yel...
Page 123 - Functional Overview 6-3; Ink Cartridge and Printhead Specifications; Printhead Specifications
Functional Overview 6-3 W r i t i n g S y s t e m Ink Cartridge and Printhead Specifications The printing type described here is plain paper drop-on-demand Thermal InkJet printing.The specifications listed here assume the printer is being used for general home or officeapplications. It is further as...
Page 124 - Thermal InkJet Technology
Functional Overview 6-4 W r i t i n g S y s t e m Thermal InkJet Technology The HP printer family uses Thermal InkJet II (TIJ II) technology. The basic principle ofTIJ II is to apply heat to a tiny amount of ink until it expands and is propelled through anozzle. The first step in the process is to f...
Page 125 - Functional Overview 6-5
Functional Overview 6-5 W r i t i n g S y s t e m Bubble collapse begins refill. As the bubble collapses, the ink in the orifices retracts, breaking off the ejected drop ofink and drawing the meniscus into the orifice. The surface tension in the deformation ofthe meniscus produces the suction to dra...
Page 126 - P a p e r P a t h s a n d C o m p o n e n t s; Chassis; Chassis Structure
Functional Overview 6-6 P a p e r P a t h s a n d C o m p o n e n t s Chassis The chassis structure consists of two high strength polymeric supports held together bytwo sheet metal tie bars (see figure below). The two tie bars are placed a distance apartto yield a high moment of inertia. This result...
Page 127 - Functional Overview 6-7; Output Management; pps
Functional Overview 6-7 P a p e r P a t h s a n d C o m p o n e n t s Output Management Output Mechanism Schematic Star-wheels There are two rows of star-wheels, main and secondary. The main row contains ten setsof active starwheels (each set consists of 2 starwheels) and two passive starwheels .Act...
Page 128 - Deflection in assembled condition; Output Mechanism
Functional Overview 6-8 P a p e r P a t h s a n d C o m p o n e n t s Star-wheel Spring It is a coil spring type loaded transversely. The objective is that the spring force is highenough to eject all the media supported and is low enough not to produce any star-wheeltrack marks or minimum marks with...
Page 129 - Functional Overview 6-9; MEDIA CONTACT SURFACE
Functional Overview 6-9 P a p e r P a t h s a n d C o m p o n e n t s SURFACE RAMP STOPPER LOCATION POINT RAMP STOPPER FORM SURFACE BOW-SHAPE (TO REDUCE FRICTION) CURVED SURFACE MEDIA SLIDING SURFACE 173° RAMP - SHAPE MEDIA CONTACT SURFACE RAMP CURVED To effectively hold the B size media for a longe...
Page 130 - Ramp Drive
Functional Overview 6-10 P a p e r P a t h s a n d C o m p o n e n t s Ramp Drive Ramps are driven by Stepper motor (Bi-polar) through gear train. Each ramp has racktooth profile and individual pinion fitted in a shaft engages with rack tooth. The rampscan be moved in both directions (extended and w...
Page 131 - Functional Overview 6-11; Output Reverse Control; Stopper
Functional Overview 6-11 P a p e r P a t h s a n d C o m p o n e n t s Output Reverse Control Primary bin media pick is initiated by reverse motion of LF motor for a specified (small)angle. As our output drive is connected directly to LF motor , star wheels tend to rotate inreverse direction . This ...
Page 133 - Functional Overview 6-13; Bypass Paper Feed
Functional Overview 6-13 P a p e r P a t h s a n d C o m p o n e n t s Bypass Paper Feed Output tray assembly together with separator offers bypass paper feed path. The mediaentering from the out tray member is further guided by separator. The entry angle withrespect to pickup roller outer profile i...
Page 134 - Output Tray Assembly
Functional Overview 6-14 P a p e r P a t h s a n d C o m p o n e n t s Output Tray Assembly Output stack sensor Output stack height has to be sensed to indicate the user that output tray is full so thatuser can clear the printed media. Moreover , if the output stack height reaches beyondcertain limi...
Page 135 - Functional Overview 6-15
Functional Overview 6-15 P a p e r P a t h s a n d C o m p o n e n t s Output stack sensing is based on fixed field proximity sensing using two LEDs side byside.These LEDs have both light source emitters as well as receivers. In short, it is basedon the concept of fixed distance sensing and ignoring...
Page 136 - Linefeed Accuracy
Functional Overview 6-16 P a p e r P a t h s a n d C o m p o n e n t s Linefeed Accuracy A closed loop drive system was used to ensure good positional accuracy of thetransmission system. This involved the use of a rotary encoder disc mounted on the driveroller shaft in conjunction with a three gears...
Page 137 - Functional Overview 6-17; was used to reduce transmission noise.
Functional Overview 6-17 P a p e r P a t h s a n d C o m p o n e n t s To achieve linefeed of less than 1/300 inch, the spacing between counts will have to beextrapolated with the help of the HP HEDS 9730 series incremental encoder module.With this combination, the smallest linefeed increment of 1/2...
Page 138 - Swivel PCA; and
Functional Overview 6-18 P a p e r P a t h s a n d C o m p o n e n t s Swivel PCA Description The intend to have a swivel PCA is to allow the trough of the printer to be removed in theevent of paper jammed in the paper path of the printer which the user are not able toclear it from the front of the ...
Page 139 - Functional Overview 6-19; Modular PCA; Figure C
Functional Overview 6-19 P a p e r P a t h s a n d C o m p o n e n t s Modular PCA The PCA is mounted on a metal ground plate and is cased up with plastic case as shownin figure C. This allowed it to ship separately from the printer itself and assemble at theDC. By doing this, the printer can be con...
Page 140 - Figure D
Functional Overview 6-20 P a p e r P a t h s a n d C o m p o n e n t s Figure D PCAMODULE DUAL-BIN PCABRACKET SCREW
Page 141 - Functional Overview 6-21; Dual Bin Pick And Feed Mechanism
Functional Overview 6-21 P a p e r P a t h s a n d C o m p o n e n t s Dual Bin Pick And Feed Mechanism Pick And Feed Schematic Figure E The Dual Bin Pick And Feed The pick roller is mounted to a pivot arm such that when the paper tray is pushed into itsposition, the pick roller and the pivot arm wi...
Page 142 - Dual Bin Skew Correction Method
Functional Overview 6-22 P a p e r P a t h s a n d C o m p o n e n t s Dual Bin Skew Correction Method The TOF skew for media from dual bin is bettered by the dual bin skew correction to itsrequired specifications. The media from the dual bin tray is fed by the dual bin pickroller until it hits the ...
Page 143 - Functional Overview 6-23; Dual Bin Structure; Schematic
Functional Overview 6-23 P a p e r P a t h s a n d C o m p o n e n t s Dual Bin Structure Schematic The dual bin structure is molded in one piece to reduce feature to feature tolerance stackup. It supports the whole weight of the primary paper path mechanism and writing systemfrom the top, provide m...
Page 144 - H P 2 5 0 0 C E l e c t r o n i c s; The following is a block diagram of the HP 2500C PCA electronics:
Functional Overview 6-24 H P 2 5 0 0 C E l e c t r o n i c s HP2500C PCA Overview The following is a block diagram of the HP 2500C PCA electronics:
Page 145 - Functional Overview 6-25; Motor Control Overview
Functional Overview 6-25 H P 2 5 0 0 C E l e c t r o n i c s Motor Control Overview There are four main motors in the HP 2500C printer : the Carriage Motor, the IDS Motor,the Line Feed motor and the Dual Bin motor. Additionally, there are two Service StationMotors and one Output Ramp Motor. The foll...
Page 146 - F i r m w a r e; This is an overview of the firmware, summarizing the flow of data:
Functional Overview 6-26 F i r m w a r e Firmware is the collective medium comprising of the computer, the printer mechanismand the key panel that enables all three components to communicate and interact. Theprinter by itself does not independent capability to process printing data (such as printmod...
Page 147 - Physical Layer
Functional Overview 6-27 F i r m w a r e Physical Layer On the physical layer, the firmware performs the following functions : § It supports IEEE 1284 (bi-directional) compatibility in Forward mode. § It is able to return extended status reports to the host computer in Nibble mode. § It identifies t...
Page 148 - Interface with mechanism
Functional Overview 6-28 F i r m w a r e Interface with mechanism The following diagram shows the interface between the firmware and the hardware : (hardware-firmware interface diagram) § Paper Motor control is an open-looped control. The firmware does not know the exactposition or the size of the p...
Page 149 - Functional Overview 6-29; Interface with Key Panel; for more
Functional Overview 6-29 F i r m w a r e Interface with Key Panel The Key Panel consists of 3 buttons and 2 LEDs. The buttons allows you to performsome rudimentary interactions with the firmware. The indication of the LEDs allows youto troubleshoot any printer problems. (See Indicator Lights (Chapte...
Page 151 - Removal and Replacement of Parts (without Calibration); R e m o v a l a n d R e p l a c e m e n t T o o l s; To disassemble the printer, you will need the following tools :
Removal and Replacement of Parts (without Calibration) 7-1 Chapter 7 Removal and Replacement of Parts (without Calibration) This chapter describes how the printer can be disassembled for repair and maintenance. This section coversthe removal of parts that can be reassembled without calibration. To r...
Page 152 - B e f o r e Y o u B e g i n; Check the following before you begin disassembly :; Caution
Removal and Replacement of Parts (without Calibration) 7-2 B e f o r e Y o u B e g i n Check the following before you begin disassembly : 1. The printer is turned off and the power cable has been disconnected from the socket. 2. Paper has been removed from the tray. 3. Ink cartridges and pens are re...
Page 153 - I m p o r t a n t N o t e s a b o u t P r i n t e r C o m p o n e n t s a n d D i s a s s e m b l y
Removal and Replacement of Parts (without Calibration) 7-3 I m p o r t a n t N o t e s a b o u t P r i n t e r C o m p o n e n t s a n d D i s a s s e m b l y The printer has been built to a modular architecture which uses one-way snap-fit technology – that is, partsare designed so that they will on...
Page 154 - R e p l a c e m e n t o f P a r t s; Replacement of PCA; Removing the PCA
Removal and Replacement of Parts (without Calibration) 7-4 R e p l a c e m e n t o f P a r t s Replacement of PCA You will be removing the PCA from the printer and installing a new PCA. Removing the PCA Step 1. Lift the two latches on both the right topand left top corners of the rear access doorto ...
Page 156 - Installing the PCA
Removal and Replacement of Parts (without Calibration) 7-6 R e p l a c e m e n t o f P a r t s Installing the PCA Step 1. Attach the new PCA board, ensuring that the clips on the parallel port cable plug and the variousconnector cables do not cause any obstruction. Step 2. Replace the seven screws b...
Page 157 - Replacement of Service Station; Removing the Service Station
Removal and Replacement of Parts (without Calibration) 7-7 R e p l a c e m e n t o f P a r t s Replacement of Service Station You will be removing the Service Station from the printer and installing a new Service Station. Removing the Service Station Step 1. Remove the printhead access cover byopeni...
Page 160 - Installing the Service Station
Removal and Replacement of Parts (without Calibration) 7-10 R e p l a c e m e n t o f P a r t s Installing the Service Station Step 1. Gently slide the new service station into the printer until the screw holes are aligned. Step 2. Reconnect the service station connector. Ensure that it is properly ...
Page 161 - Replacement of LED PCA; Removing the LED Panel
Removal and Replacement of Parts (without Calibration) 7-11 R e p l a c e m e n t o f P a r t s Replacement of LED PCA You will be removing the LED PCA from the printer and installing a new LED PCA. Removing the LED Panel Step 1. Remove the printhead access cover byopening the ink cartridge door and...
Page 163 - Installing the LED PCA
Removal and Replacement of Parts (without Calibration) 7-13 R e p l a c e m e n t o f P a r t s Installing the LED PCA Step 1. Install the new LED PCA by fitting it in from the bottom first before pushing it down till it snaps intoplace. Ensure that the plastic holders secure the LED panel properly....
Page 164 - Replacement of LCD Assembly; Removing the LCD Assembly; LED PCA; procedure in
Removal and Replacement of Parts (without Calibration) 7-14 R e p l a c e m e n t o f P a r t s Replacement of LCD Assembly You will be removing the LCD assembly from the printer and installing a new LCD assembly. Removing the LCD Assembly Step 1. Remove the LED PCA (refer to the procedure in Replac...
Page 165 - Installing the LCD Panel; Installing the LED; from
Removal and Replacement of Parts (without Calibration) 7-15 R e p l a c e m e n t o f P a r t s Installing the LCD Panel Step 1. Install the new LCD panel by fitting it in from the bottom first before pushing it down till it snaps intoplace. Make sure the plastic holders secure the LCD panel properl...
Page 166 - Replacement of Power Knob; Removing the Power Knob
Removal and Replacement of Parts (without Calibration) 7-16 R e p l a c e m e n t o f P a r t s Replacement of Power Knob You will be removing the power knob from the printer and installing a new power knob. Removing the Power Knob Step 1. Remove the printhead access cover byopening the ink cartridg...
Page 167 - Open the top cover of the printer.
Removal and Replacement of Parts (without Calibration) 7-17 Step 4. Remove the output tray (Tray 1) by liftingit up. Set it aside. Step 5. Open the top cover of the printer. Step 6. Remove the LCD cover by unsnapping itwith your thumbs pushing it upward fromthe left side first, then the right (facin...
Page 168 - Locate the power knob and unlatch both
Removal and Replacement of Parts (without Calibration) 7-18 Step 9. Remove the ink supply station cover byunscrewing the screw near LCD and LEDconnectors. Then lift up the cover. Setthe cover aside. Note There is an additional screw hole available forthe ISS cover. Step 10. Locate the power knob and...
Page 169 - Installing the Power Knob
Removal and Replacement of Parts (without Calibration) 7-19 R e p l a c e m e n t o f P a r t s Installing the Power Knob Step 1. Fit the latches on the printer to the holes on both sides of the new knob. Make sure the knob issecured properly. Step 2. Reinstall the ink supply station cover. Step 3. ...
Page 170 - Replacement of Power Supply; Removing the Power Supply; Removing the Power; Replacement of Power Knob.; Disconnect the power supply connector.
Removal and Replacement of Parts (without Calibration) 7-20 R e p l a c e m e n t o f P a r t s Replacement of Power Supply You will be removing the power supply from the printer and installing a new power supply. Removing the Power Supply Step 1. Follow Steps 1-9 of Removing the Power Knob from Rep...
Page 171 - Installing the Power Supply; Installing the Power
Removal and Replacement of Parts (without Calibration) 7-21 R e p l a c e m e n t o f P a r t s Installing the Power Supply Step 1. Slide in the new power supply. Step 2. Reconnect the power supply connector. Make sure the connector is secured properly. Step 3. Reinstall the power supply cover. Make...
Page 172 - Replacement of Modular Ink Delivery System (MIDS); Removing the MIDS; Removing the
Removal and Replacement of Parts (without Calibration) 7-22 R e p l a c e m e n t o f P a r t s Replacement of Modular Ink Delivery System (MIDS) You will be removing the Modular Ink Delivery System (MIDS) from the printer and installing a new MIDS. Removing the MIDS Step 1. Follow Steps 1-9 of Remo...
Page 173 - Installing the MIDS
Removal and Replacement of Parts (without Calibration) 7-23 R e p l a c e m e n t o f P a r t s Installing the MIDS Step 1. Attach the retainer clip to the tubes and to fasten them in place to the chassis with the screw. Step 2. Fasten the screw between “C” and “M”. Step 3. Replace the pump section,...
Page 174 - Replacement of Ink Supply Station; Removing the Ink Supply Station; Replacement of
Removal and Replacement of Parts (without Calibration) 7-24 R e p l a c e m e n t o f P a r t s Replacement of Ink Supply Station You will be removing the ink supply station from the printer and installing a new ink supply station. Removing the Ink Supply Station Step 1. Follow Steps 1-9 of Removing...
Page 176 - Installing the Ink Supply Station; Installing the
Removal and Replacement of Parts (without Calibration) 7-26 R e p l a c e m e n t o f P a r t s Installing the Ink Supply Station Step 1. Install the new ink supply station. Make sure the screws are put in first. Step 2. Reinstall the ink delivery system by looping in the hinge on the right first, t...
Page 177 - Replacement of Main Case; Removing the Main Case; Disconnect the LCD and LED connectors.
Removal and Replacement of Parts (without Calibration) 7-27 R e p l a c e m e n t o f P a r t s Replacement of Main Case You will be removing the main case from the printer and installing a new main case. Removing the Main Case Step 1. Follow Steps 1-9 of Removing the Power Knob from Replacement of ...
Page 178 - Installing the Main Case; Power Knob
Removal and Replacement of Parts (without Calibration) 7-28 R e p l a c e m e n t o f P a r t s Installing the Main Case Step 1. Pull the paper knob out and place the new main case down. Step 2. Replace the two screws at the top of the main case. Step 3. Reconnect the LCD and LED connectors. Caution...
Page 179 - Replacement of Paper Knob; Removing the Paper Knob; Main Case; procedures in; Remove the paper knob.
Removal and Replacement of Parts (without Calibration) 7-29 R e p l a c e m e n t o f P a r t s Replacement of Paper Knob You will be removing the paper knob from the printer and installing a new paper knob. Removing the Paper Knob Step 1. Remove the Main Case (refer to the procedures in Removing th...
Page 180 - Installing the Paper Knob; (refer to the procedures in
Removal and Replacement of Parts (without Calibration) 7-30 R e p l a c e m e n t o f P a r t s Installing the Paper Knob Step 1. Put in the paper knob and replace the screw. Step 2. Replace the remaining components for the Main Case (refer to the procedures in Installing the Main Case from Replacem...
Page 181 - Replacement of Fan; Removing the Fan
Removal and Replacement of Parts (without Calibration) 7-31 R e p l a c e m e n t o f P a r t s Replacement of Fan You will be removing the fan case from the printer and installing a new fan. Removing the Fan Step 1. Remove the Main Case (refer to the procedures in Removing the Main Case from Replac...
Page 182 - Installing the Fan
Removal and Replacement of Parts (without Calibration) 7-32 R e p l a c e m e n t o f P a r t s Installing the Fan Step 1. Slide in the new fan until it is secured with a click. Make sure the wires or connectors are not in theway. Step 2. Reconnect the main access door sensor connector. Step 3. Reco...
Page 183 - Replacement of Carriage Motor; Removing the Carriage Motor; Paper Knob
Removal and Replacement of Parts (without Calibration) 7-33 R e p l a c e m e n t o f P a r t s Replacement of Carriage Motor You will be removing the carriage motor from the printer and installing a new carriage motor. Removing the Carriage Motor Step 1. Remove the Paper Knob (refer to the procedur...
Page 184 - Installing the Carriage Motor
Removal and Replacement of Parts (without Calibration) 7-34 R e p l a c e m e n t o f P a r t s Installing the Carriage Motor Step 1. Reinstall the new carriage motor by putting one screw loosely into the screw hole, reattach the drivebelt and secure the screws back in. Step 2. Reconnect the wiring ...
Page 185 - Replacement of Assembly Harness Cover; Removing the Assembly Harness Cover
Removal and Replacement of Parts (without Calibration) 7-35 R e p l a c e m e n t o f P a r t s Replacement of Assembly Harness Cover You will be removing the assembly harness cover from the printer and installing a new assembly harnesscover. Removing the Assembly Harness Cover Step 1. Remove the Ma...
Page 186 - Installing the Assembly Harness Cover
Removal and Replacement of Parts (without Calibration) 7-36 R e p l a c e m e n t o f P a r t s Installing the Assembly Harness Cover Step 1. Latch the hinges of the assembly harness cover first. Step 2. Push in both flaps of the assembly harness cover. Make sure the cover is secured properly. Step ...
Page 187 - Replacement of Rear Door; Removing the Rear Door; Assembly Harness Cover
Removal and Replacement of Parts (without Calibration) 7-37 R e p l a c e m e n t o f P a r t s Replacement of Rear Door You will be removing the rear door from the printer and installing a new rear door. Removing the Rear Door Step 1. Remove the Assembly Harness Cover (refer to the procedures in Re...
Page 188 - Installing the Rear Door
Removal and Replacement of Parts (without Calibration) 7-38 R e p l a c e m e n t o f P a r t s Installing the Rear Door Step 1. Reinstall the rear door to the main panel by realigning the screw holes. Step 2. Replace the four screws. Do not over tighten. Step 3. Replace the remaining components for...
Page 189 - Replacement of Encoder Strip; Removing the Encoder Strip; Unlatch the encoder strip from both ends.
Removal and Replacement of Parts (without Calibration) 7-39 R e p l a c e m e n t o f P a r t s Replacement of Encoder Strip You will be removing the encoder strip from the printer and installing a new encoder strip. Removing the Encoder Strip Step 1. Remove the Paper Knob (refer to the procedures i...
Page 190 - Installing the Encoder Strip
Removal and Replacement of Parts (without Calibration) 7-40 R e p l a c e m e n t o f P a r t s Installing the Encoder Strip Step 1. Slide a new encoder strip through the carriage. Step 2. Latch the encoder strip on both ends. Be careful not to touch the middle portion of the strip. Step 3. Slot the...
Page 191 - Replacement of Primary Star Wheel; Removing the Primary Star Wheel
Removal and Replacement of Parts (without Calibration) 7-41 R e p l a c e m e n t o f P a r t s Replacement of Primary Star Wheel You will be removing the primary star wheel from the printer and installing a primary new star wheel. Removing the Primary Star Wheel Step 1. Remove the Main Case (refer ...
Page 192 - Installing the Primary Star Wheel
Removal and Replacement of Parts (without Calibration) 7-42 R e p l a c e m e n t o f P a r t s Installing the Primary Star Wheel Step 1. Snap the two small latches of the primary star wheel from the front of the printer. Step 2. Push the star wheel upwards till the main latch snaps in place. Use a ...
Page 193 - Replacement of Secondary Star Wheel; Removing the Secondary Star Wheel
Removal and Replacement of Parts (without Calibration) 7-43 R e p l a c e m e n t o f P a r t s Replacement of Secondary Star Wheel You will be removing the secondary star wheel from the printer and installing a secondary new star wheel. Removing the Secondary Star Wheel Step 1. Remove the Main Case...
Page 194 - Installing the Secondary Star Wheel
Removal and Replacement of Parts (without Calibration) 7-44 R e p l a c e m e n t o f P a r t s Installing the Secondary Star Wheel Step 1. Push the new secondary star wheel downwards from the top of the printer till it snaps in place. Step 2. Replace the remaining components for the Main Case (refe...
Page 195 - Replacement of Rubber Foot; Removing the Rubber Foot
Removal and Replacement of Parts (without Calibration) 7-45 R e p l a c e m e n t o f P a r t s Replacement of Rubber Foot You will be removing the rubber foot from the printer and installing a new rubber foot. Removing the Rubber Foot Step 1. Sit the printer on its back gently. Step 2. Remove the r...
Page 196 - Installing the Rubber Foot
Removal and Replacement of Parts (without Calibration) 7-46 R e p l a c e m e n t o f P a r t s Installing the Rubber Foot Step 1. Align the screw hole of the new rubber foot to that of the printer. Step 2. Replace the screw. Make sure the rubber foot is secured properly.
Page 197 - Replacement of Absorbers; Removing the Absorbers; Ink Supply Station; Removing the Ink Supply; Replace of Ink Supply; Disconnect the service station connector.
Removal and Replacement of Parts (without Calibration) 7-47 R e p l a c e m e n t o f P a r t s Replacement of Absorbers You will be removing the absorbers from the printer and installing new absorbers. Removing the Absorbers Step 1. Remove the Ink Supply Station (refer to procedures in Removing the...
Page 199 - Installing the Absorber; Replace the absorbers into position.; Installing
Removal and Replacement of Parts (without Calibration) 7-47 R e p l a c e m e n t o f P a r t s Installing the Absorber Step 1. Replace the absorbers into position. Step 2. Gently slide the new service station into the printer until the screw holes are aligned. Step 3. Replace the service station co...
Page 201 - T r o u b l e s h o o t i n g C o n c e p t s; key panel LEDs
Troubleshooting 8-1 Chapter 8 Troubleshooting T r o u b l e s h o o t i n g C o n c e p t s If there is a problem with the printer, there are several steps that can be taken to trace andresolve the problem. If you get a message on the computer screen, follow the on-screen instructions. If you didnot...
Page 202 - Troubleshooting; L E D; Indicator; for more information on the LED.
Troubleshooting 8-2 L E D The LEDs on the printer will light up when it is not functioning properly. See Indicator Lights (Chapter 2) for more information on the LED.
Page 203 - S t a n d a r d P r o c e d u r e s; The printer can be powered but there is no LED/LCD activity.
Troubleshooting 8-3 S t a n d a r d P r o c e d u r e s There are several symptoms which may be observed when the printer malfunctions : § No power. § The printer can be powered but there is no LED/LCD activity. § An error message (Recoverable or Unrecoverable) is displayed. § No error message is di...
Page 204 - N o P o w e r; Possible Hardware Causes
Troubleshooting 8-4 N o P o w e r If the printer does not power up, do the following checks:1. Make sure the power cord is connected firmly to the printer and to a working outlet. 2. Ensure that the printer is turned on. Possible Hardware Causes If the printer is still not functioning, there may be ...
Page 205 - Known Issues; The main issues known for causing No Power is:
Troubleshooting 8-5 N o P o w e r Known Issues The main issues known for causing No Power is: § Logic PCA failure § Harness being cut § Power supply on/off switch is broken § Faulty back door sensor
Page 206 - L E D o r L C D
Troubleshooting 8-6 L E D o r L C D The printer is not functioning properly when the key panel LED has no lights (red orgreen) or when the LCD has no display or wrong display. Possible Hardware Causes § Bad Key Panel PCA or LCD PCA § Bad PCA § Wiring or connectors faulty or loose Both LEDs (red and ...
Page 207 - Blinking LED; Error 143 – Replace Logic PCA. This is an NVM reset error.; Mechanism error; Parts Required for Repair; PCA
Troubleshooting 8-7 L E D o r L C D Blinking LED Both the red and green LED lights blink at a very fast rate if there is a bad Logic PCA.Verify the problem by: 1. Powering off the printer and powering it up again to see if the error persists. 2. If error persists, press the on-line button once to re...
Page 208 - Sensor Error
Troubleshooting 8-8 L E D o r L C D Sensor Error The sensor has a problem if it activates continuously. Possible Hardware Causes § Sensor problem § Bad PCA § Wiring or connector problem Parts Required for Repair § PCA § Mechanism Note Whenever the back panel has been removed, make sure it snaps back...
Page 209 - U n r e c o v e r a b l e E r r o r M e s s a g e s; Bad PCA is indicated by:; Some 700 series errors are caused by the MIO.; Bad Service Station is indicated by:; Service Station
Troubleshooting 8-9 U n r e c o v e r a b l e E r r o r M e s s a g e s The printer LCD panel displays recoverable or non-recoverable error messages. Printerdisplays recoverable error message if the problem can be easily solved by customers andit displays non-recoverable error message if there is a ...
Page 210 - Bad Ink Supply Station is indicated by:; Known Issue
Troubleshooting 8-10 U n r e c o v e r a b l e E r r o r M e s s a g e s Bad Ink Supply Station is indicated by: § Errors 425 – 428 § Error 441 Parts Required for Repair § Ink Supply Station § PCA Known Issue Leakage from ink cartridge can damage Ink Supply Station. Therefore, the solution tothis is...
Page 211 - P r i n t Q u a l i t y; Smearing; Bad Print Quality; The solution to this problem is to replace the printer mechanism.
Troubleshooting 8-11 P r i n t Q u a l i t y Smearing Smearing can occur, especially on special media. This problem is caused by incorrectPen to Paper Calibration. Solution The solution to this problem is to replace the printer mechanism. Bad Print Quality The jittering of the Encoder Strip can caus...
Page 212 - B r o k e n o r M i s s i n g P a r t s; Solution
Troubleshooting 8-12 B r o k e n o r M i s s i n g P a r t s Parts of the printer might be broken or missing during the warranty period which causethe printer not to function at all or properly. Solution If the part is a customer replaceable part, a new part will be sent to the customer. Thecustomer...
Page 213 - N o P i c k o r M u l t i p l e P i c k o r O t h e r M e c h a n i s m P r o b l e m s
Troubleshooting 8-13 N o P i c k o r M u l t i p l e P i c k o r O t h e r M e c h a n i s m P r o b l e m s The printer might not function well because paper is not picked or more than one piecesof paper are picked. Sometimes, it might not be able to function due to mechanismproblems. Solution The ...
Page 214 - T r o u b l e s h o o t i n g T o o l s
Troubleshooting 8-14 T r o u b l e s h o o t i n g T o o l s There are two sets of diagnostics provided by HP 2500C Series Printers which you canuse to troubleshoot the printer : § Diagnostic Test Page § Extended Diagnostic Test Page More details on these two test pages can be found in Diagnostic Pa...
Page 215 - Parts and Numbers; Chapter 9; Parts orderable for ASP and Self Maintainers (1 and 2); Parts List; HP Part Number
Parts and Numbers 9-1 Chapter 9 Parts and Diagrams The parts and diagrams for HP2500C Professional Series printer are categorizedaccording to the replacement level of the parts. • Parts orderable for ASP and Self Maintainers (1 and 2) • HP Internal parts (3, calibration required)(Note: A special cal...
Page 217 - Exploded Parts Views; Case Part
Parts and Numbers 9-3 Exploded Parts Views Case Part
Page 218 - Other Removable Assemblies
Parts and Numbers 9-4 Exploded Parts Views Other Removable Assemblies
Page 219 - Mechanism
Parts and Numbers 9-5 Exploded Parts Views Mechanism
Page 221 - Course Objectives
1 HP2500C/CM Professional Series Color Printer Service Authorization Guide Course Objectives The HP2500C/CM Service Authorization Guide is intended to help On-site engineersunderstand the structure of the training materials and to help them learn the criticalelements of the course. Course Syllabus T...
Page 222 - Objective
2 Breakdown of Course 1. Production Information Objective To be familiar with the product, its marketing positioning and its printing technology(MIDS). Things to Do Things to Pay Attention To Duration 1. Watch the Product Information section of the Training Video § Marketing positioningof the printe...
Page 224 - Technical and Troubleshooting Information
4 3. Technical and Troubleshooting Information Objective To know the following § Print Cartridge Safety § functional overview of the printer § basic troubleshooting steps Things to Do Things to Pay Attention To Duration 1. Read Chapter 5 of the Service and SupportManual § Safety aspects of the inkan...
Page 225 - Repair Information
5 4. Repair Information Objective 1. To be able to disassemble and reassemble the HP 2500C/CM Printer 2. To understand the different service modules 3. To be familiar with the parts list NOTE:This is the most critical information in this course. Things to Do Things to Pay Attention To Duration 1. Wa...
