HP 2500C Series - Manual

vii Chapter 7 Removal and Replacement of Parts (without Calibration) Introduction ..................................................................................... 7-1 Removal and Replacement Tools .................................................. 7-1Before You Begin ..............................

viii Chapter 8 Troubleshooting Troubleshooting Concepts ............................................................... 8-1 LED.............................................................................................. 8-2Standard Procedures ..........................................................

Product Information 1-1 Chapter 1 Product Information T e c h n o l o g y U p d a t e Modular Ink Delivery System A modular ink delivery system is the separation of ink cartridges and printheads intoindividual, single-color components. Traditional inkjet printers use one black and one tri-color ink ...

Product Information 1-2 T e c h n o l o g y U p d a t e How It Works By separating the ink cartridge from the printheads, a modular ink delivery system allowsthe ink supply to remain in a permanent, fixed position. The printheads remain attachedto the carriage and move back and forth, delivering ink...

Product Information 1-3 T e c h n o l o g y U p d a t e The Benefits Cuts up to 30 percent off the printing costs of other methods § Modular design means only the component that is no longer useful is replaced. § Longer-life printheads and higher-capacity ink cartridges means less frequentreplacemen...

Product Information 1-4 S p e c i f i c a t i o n s Data Sheet Print Method Plain paper drop on-demand thermal inkjet printing. Print Speed 1 Black Black Text Econofast ModeNormal ModeBest Mode Letter / A4 9 ppm7 ppm7 ppm 11x17 / A3 5 ppm3 ppm3 ppm Color Highlights Econofast ModeNormal ModeBest Mode...

Product Information 1-5 Connectivity /NetworkManagement HP2500C Network-capable printer for DOS and Windows environmentsEnhanced HP PCL 3e Windows Driver Support for Windows NT 4.0,Windows 3.1x/95/98Centronics parallel, IEEE 1284 compliantOne network interface slot accepts optional HP MIO Print Serv...

Product Information 1-6 Paper Size Handling Minimum Width: 76.2 mm (4in.) x 127.0 mm (6 in.)Maximum Width: 330.2 mm (13in.) x 482.6 mm (19 in.) Maximum Print Width 320 mm (12.61 in.) x 470 mm (18.49 in.) on 13 in. x 19 in. media Recommended MediaWeight All input paths handle the following paper weig...

Product Information 1-7 Dimensions With paper tray closed685 mm (26.97in.) W x 610 mm (24.02in.) D x 337 mm (13.27in.) H With paper tray fully extended685 mm (26.97in.) W x 745 mm (29.33in.) D x 337 mm (13.27in.) H Desk Space Required685 mm (26.97 in.) W x 532 mm (20.94 in.) D Weight 26.5 kg (58.48 ...

Product Information 1-8 S p e c i f i c a t i o n s Cable Specifications 1284-B Connector Pin Assignments The pin numbers and their assigned signal names for the 1284-B connectors are givenbelow. Note The abbreviations used in the "Source" column: H = host; P = printer; Bi-Di = bi-directiona...

Product Information 1-10 S p e c i f i c a t i o n s Centronics Parallel Pinout Information P IN N UMBER P IN ID D ESCRIPTION 1 Strobe 1 A low pulse causes the printer to read one byte of data 2 - 9 Data 0 - Date 7 These pins are the data lines. Data 0 is the least significant bit (LSB) 10 Acknowled...

Product Information 1-12 S p e c i f i c a t i o n s IEEE 1284 Pinout Information Any standard IEEE 1284 compliant printer cable will work with the printer. Thecustomer can order the HP IEEE 124 Compliant Parallel Interface Cable C2950A (2meters) or C2951A (3 meters). See Ordering Parts in Chapter 1...

Product Information 1-14 S p e c i f i c a t i o n s Reliability Specifications Category Specifications Printer Usage Up to 12,000 pages / month Mechanism Life 150,000 A size pages / 5 years

Product Information 1-15 S p e c i f i c a t i o n s Interface Specifications Category Specifications Interface Specification § Centronics parallel, IEEE 1284Compliant with 1284-Breceptacle (ECP) § 64KB buffer size

Product Information 1-16 S p e c i f i c a t i o n s Physical Dimensions With paper tray closed(W x D x H) 27.0 x 24.0 x 13.3 inches685 x 610 x 337 mm With paper tray fully extended(W x D x H) 27.0 x 29.3 x 13.3 inches685 x 745 x 337 mm Weight 26.5 kg (58.48 lb.) without printheads andink cartridges...

Product Information 1-17 S p e c i f i c a t i o n s Packaging Dimensions Specifications 792 mm (31.3 in.) W x 731 mm (28.8 in.) D x 457 mm (18.0 in.) H

Product Information 1-18 S p e c i f i c a t i o n s Electrical Specifications Category Specification Input Voltage 100 to 240 Vac ( ± 10%) Frequency 50/60 Hz ( ± 3 Hz) InterfaceSpecification Centronics parallel,IEEE 1284 Compliant with 1284-B receptacle (ECP) Power Consumption § Idle § Printing 4.4...

Product Information 1-19 S p e c i f i c a t i o n s Environmental Specifications Category Specifications Temperature § Operating § Storage condition § Recommended operating 5 ° C to 40 ° C (41 ° F to 104 ° F) -40 ° C to 60 ° C (-40 ° F to 140 ° F) 15 ° C to 35 ° C (59 ° F to 95 ° F) Humidity § Oper...

Product Information 1-20 S p e c i f i c a t i o n s Product Certifications Safety Certifications EMI Certifications CCIB (China) C TICK (Australia and New Zealand) CSA (Canada) VCCI (Japan) NOM1 (Mexico) CE (European Union) PSB (Singapore) GOST (Russia) TUV-GS (Germany) B mark (Poland) UL (USA) GOS...

Product Information 1-21 S p e c i f i c a t i o n s Media Sizes Supported The following are the media sizes supported by the printer. General type Sizes (mm) Sizes (inch) Remarks Tray 1 (Input / Output Tray) Post Card 100x148 3.94x5.83 Minimum Size Including all media sizes in Tray 2 (Upper Tray) /...

Product Information 1-22 S p e c i f i c a t i o n s Recommended Media Weight Paper 60 to 135 g/m 2 (16 to 36 lb. Bond) Cardstock 110 to 200 g/m 2 (110 lb. Index) (up to 0.012 in. or 0.3 mm thickness for straight paper path)

Product Information 1-23 S p e c i f i c a t i o n s Paper Handling Media Type Capacity (Pages) Tray 1 (Input / Output Tray) Sheets 10 Cards 4 Tray 2 (Upper Tray) Sheets 150 Cards 60 Tray 2 (Upper Tray) Sheets 250 Rear Manual Feed All media sizes from 4x6 inches (101.6x152.4mm)to 13x19 inches (330.2...

Product Information 1-24 S p e c i f i c a t i o n s Printable Area The table as follows will show the minimum margin of each media type (portraitorientation) for the HP 2500C Series Printer. Please note that the printable area is smaller than that of HP LaserJets. However in theHP2500C/CM printer d...

Product Information 1-26 A6 Card 4.13 x 5.83105.0 x 148.0 0.12 in.3.1 mm. 0.12 in.3.1 mm. 0.12 in.3.0 mm. 0.50 in.12.7 mm. Hagaki Card 3.94 x 5.83100.0 x 148.0 0.12 in.3.1 mm. 0.12 in.3.1 mm. 0.12 in.3.0 mm. 0.50 in.12.7 mm. Super B 13.00 x 19.00330.2 x 482.6 0.20 in.5.1 mm. 0.20 in.5.1 mm. 0.12 in....

Product Information 1-27 S p e c i f i c a t i o n s Hewlett-Packard Ink Cartridge Specifications Category Specification Type Plain paper drop on-demand thermal inkjet printing Printhead Nozzles 304 black, 912 color (304 per color printhead) Black Resolution Up to 600x600 dpi Color Resolution PhotoR...

Product Information 1-28 S p e c i f i c a t i o n s System Requirement The following CPUs and memory are required : Minimum: Windows 3.1x: 486DX-66, 8 Mb RAMWindows 95/98: 486DX-100, 8 Mb RAMWindows NT 4.0/5.0: 486DX-66, 16 Mb RAMMacintosh System 7.5.3 or later: 68040 – 8 Mb RAM Recommended: Window...

Product Information 1-29 P r o d u c t O v e r v i e w Printer External View Model and Serial Number The serial number of the HP 2500C Series Printers can be found on the labels at the backof each printer and at the top of the main case (concealed by the top cover). The figurebelow shows how the ser...

Product Information 1-30 S u p p l i e s a n d A c c e s s o r i e s Product Structure The following items will be shipped in the box: Basics PrinterExtended Tray Cover (a) Driver Kit Starter CD (b)HP JetDirect CD (HP 2500CM printer only)(b)User’s Guide (d) Hardcopy Kit Setup Poster (c)Getting Start...

Product Information 1-31 S u p p l i e s a n d A c c e s s o r i e s Power Cord US 8120-6805 #ABB, #ABM, #AC4, #AKY, #A2L, #ABA Europe 8120-6802 #ABS, #AKB, #ACB, #ABT, #AKC, #ACT,#AB7, #ABB, #ARG, #ARP, #AKY Australia 8120-6803 #ABG, #AKY Singapore / Malaysia 8120-6809 #AB4 SA 8120-6808 #ACQ UK 812...

Product Information 1-32 S u p p l i e s a n d A c c e s s o r i e s Network Interface The following cards have been tested with the HP 2500C and HP 2500CM Color Printer. JetDirect MIO print server card(Bundled with HP 2500CM) J4100A EthernetRJ-45 (10/100 base-TX)BNC J2556B EthernetRJ-45 (10/100 bas...

Product Information 1-33 S u p p l i e s a n d A c c e s s o r i e s Print Cartridge No. 10 Cyan Ink Cartridge C4841A No. 10 Magenta Ink Cartridge C4842A No. 10 Yellow Ink Cartridge C4843A No. 10 Hi Capacity Black Ink Cartridge C4844A No. 10 Cyan Pen C4801A No. 10 Magenta Pen C4802A No. 10 Yellow Pe...

Product Information 1-34 S u p p l i e s a n d A c c e s s o r i e s Media HP Bright White Paper (500 / A size) C1824A HP Bright White Paper (500 / A4 size) C1825A HP Bright White Paper (200 / 11x17 size) C1857A HP Bright White Paper (200 / A3 size) C1858A HP Premium InkJet Coated Paper (200 / A) 51...

Product Information 1-35 S u p p l i e s a n d A c c e s s o r i e s Other Accessories HP 64MB (2x32MB) 60ns EDO SIMM D4543A HP 32MB (2x16MB) 60ns EDO SIMM D3648B HP 16MB (2x8MB) 60ns EDO SIMM D3647B HP 2500C Postscript 3 Upgrade Kit C3289A Customer Replaceable Parts Note The following parts are cus...

Product Information 1-36 W a r r a n t y a n d S u p p o r t The warranty for HP 2500C Series Printers varies depending on the product, the date andthe country of purchase. For products returned under warranty, Hewlett-Packard may : § Provide on-site repair, § Replace the product with a remanufactur...

Product Information 1-37 W a r r a n t y a n d S u p p o r t Hewlett-Packard Limited Warranty Statement HP Product Duration of Limited Warranty Software 1 year Print Cartridges 90 days Printer 1 year Printheads 1 year Extent of Limited Warranty 1. Hewlett-Packard (HP) warrants to the end user custom...

Product Information 1-38 5. If HP receives, during the applicable warranty period, notice of a defect in a hardwareproduct which is covered by HP’s warranty, HP shall either repair or replace theproduct, at its option. Any replacement product may be either new or like-new,provided that it has functi...

Product Information 1-39 Limitations of Liability 1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THISWARRANTY STATEMENT, IN NO EVENT SHALL HP BE LIABLE FOR ANYDIRECT, INCIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIALDAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHERLEGAL THEORY AND WHETHE...

Product Information 1-40 W a r r a n t y a n d S u p p o r t Obtaining Printer Drivers The HP 2500C Series Printer Driver Software is updated periodically. The latest versionscan be obtained from authorized Hewlett-Packard dealers or any of the sources listedbelow. 24-hour Modem Access Internet HP 2...

Product Information 1-41 W a r r a n t y a n d S u p p o r t Service Support Contracts In the U.S. HP SupportPack The HP SupportPack is an enhancement to the customer’s original one-year warrantyrepair service. The HP SupportPack provides next business day on-site support for theduration of an addit...

Product Information 1-42 W a r r a n t y a n d S u p p o r t Service and Support Resources Hewlett-Packard News Network (HPNN) HPNN is an electronic bulletin board service available only to HP authorized resellers.This service provides the following information: § Presales Information § Printer Driv...

Product Information 1-43 W a r r a n t y a n d S u p p o r t HP BBS Library The HP electronic bulletin board library service, which is available 24 hours a day, 7days a week, contains drivers and support information which can be downloaded to yourPC via modem. Country Number Baud Rates Austria + 43 ...

Product Information 1-44 W a r r a n t y a n d S u p p o r t HP FAXback on Demand – HP FIRST You can use this service to select documents, such as product descriptions and technicalinformation. To access this service, use the handset on your fax machine and dial theappropriate number from the table ...

Product Information 1-45 W a r r a n t y a n d S u p p o r t HP FIRST Telephone Numbers Country Telephone Number For US and Canada (800) 333-1917 For Customers in Europe: U.K. 0800 96 02 71 For service in English outside U.K. + 31 20 681 5792 Austria 0600 8128 Belgium (Dutch) 0800 11906 Belgium (Fre...

Product Information 1-46 W a r r a n t y a n d S u p p o r t HP Telephone Support Technical Phone Support for Customers The HP Customer Support Center provides free technical assistance for peripheralswithin the hardware warranty period. For the product under warranty, call (208) 323-2551. For the p...

Product Information 1-47 W a r r a n t y a n d S u p p o r t Warranty and Out-of-Warranty Support Telephone Numbers Country (Language) Telephone Number Austria (German) 0660-6386 Belgium (Dutch) 02 626 8806 Belgium (French) 02 626 8807 Denmark (Danish) 3929 4099 Finland (Finnish) 0203 47288 France (...

Product Information 1-48 W a r r a n t y a n d S u p p o r t Contacting Hewlett-Packard To contact HP, check your local telephone directory for the HP Sales and Service Officenear you. If you cannot find an HP office, contact one of the major HP Sales and ServiceOffices or one of the following World...

Product Information 1-49 W a r r a n t y a n d S u p p o r t Worldwide Customer Support Numbers Customer Support Centers provide technical information via telephone directly withonline agents who are trained to assist with setup, configuration, startup andtroubleshooting of HP products. Customer Sup...

Product Information 1-50 For Europe Africa/Middle East 41 22/780 71 11 Austria 0660 6386 Belgium (Dutch) 02 6268806 Belgium (French) 02 6268807 Czech Republic 42 (2) 471 7327 Denmark 3929 4099 Finland 203 47288 France 01 43 62 34 34 Germany 180 5258 143 Greece 0168 96 411 Hungary 36 (1) 252 4505 Ire...

Operating Overview 2-1 Chapter 2 Operating Overview U s i n g t h e C o n t r o l P a n e l The Control Panel allows you to perform most major tasks with the printer, includingcontrolling print status, resetting from recoverable errors and changing the printer'sdefault settings. Control Panel Layout...

Operating Overview 2-2 U s i n g t h e C o n t r o l P a n e l The functions of each of the buttons are as follows : Control Panel Key Function [ GO ] § Puts the printer either online or offline. § Allows the printer to resume printing after goingoffline. Also clears most printer messages and putsth...

Operating Overview 2-3 U s i n g t h e C o n t r o l P a n e l Indicator Lights There are two LEDs (lights) on the printer : LED Indicators Color Function Ready LED Green Lit up when the printer is printingOR in normal stateOR when it is online. Attention LED Red Blinks when the printer is in an err...

Operating Overview 2-4 U s i n g t h e C o n t r o l P a n e l Settings and Defaults These are the various possible menu settings. The factory defaults, where applicable, areindicated in bold . Other additional menu items may also appear, depending on which hardware modules have been installed in th...

Operating Overview 2-5 Self Test Menu PRINT MENU MAPPRINT PS FONT LIST (Available if PS installed) PRINT MARKETING DEMO (Available if Demo DIMM installed) PRINT DIAGNOSTIC PAGEPERFORM TRAY2 PAPER PATH TESTPERFORM TRAY3 PAPER PATH TESTPERFORM TRAY1 PAPER PATH TEST Print Quality Menu PRINT QUALITY = N...

Operating Overview 2-6 Configuration Menu ( Available if DIMM installed ) PERSONALITY = AUTO PCLPS (Available if PS installed) MIO Menu ( Available if MIO installed ) CONFIGUREMIO(The remaining options will appeardepending on the type of MIO card installed.) Postscript Menu ( Available if PS install...

Operating Overview 2-7 U s i n g t h e C o n t r o l P a n e l Restoring Factory Defaults To restore the default factory settings, press [ MENU ] till the Resets Menu appears. Then press [ ITEM ] until RESET TO FACTORY SETTINGS i s shown in the LCD display. Press [ SELECT ] to restore the factory de...

Operating Overview 2-9 U s i n g t h e C o n t r o l P a n e l Paper Handling Menu Item Value Explanation TRAY 2 TYPE=PLAIN PLAINHP INKJET/HEAVYHP PHOTOTRNSPRNCY/IRONRAPID TRNSPRNCY Set this value to correspond with thepaper type currently loaded in Tray 2. PLAIN: Plain paper HP INKJET/HEAVY: HP Pre...

Operating Overview 2-11 U s i n g t h e C o n t r o l P a n e l Diagnostics Menu Item Explanation ALIGN PRNT-HDS This item aligns the printheads to ensure printout of the bestpossible print quality. CLEAN PRNT-HD:LEVEL 1 This item cleans the printheads. Level 1 is the basic level andshould be perfor...

Operating Overview 2-12 U s i n g t h e C o n t r o l P a n e l Information Menu Item Explanation CHECK INK LEVEL This item displays the amount of ink remaining in each inkcartridge. The following screen appears on the LCD: B C M Y 60% 80% 80% 80% B , C , M and Y represent the black, cyan, magenta a...

Operating Overview 2-13 U s i n g t h e C o n t r o l P a n e l Self-Test Menu Item Explanation PRINT MENU MAP The Menu Map shows the layout of the Control Panelmenu items. PRINT PS FONT LIST The PS Font List shows all the PS fonts currentlyavailable to the printer. This option is activated only ifP...

Operating Overview 2-15 U s i n g t h e C o n t r o l P a n e l Printing Menu Item Value Explanation PAPER=LETTER LETTERLEGAL13X19A4A311X17JISB4 Sets the paper size. ORIENTATION=PORTRAIT PORTRAITLANDSCAPE Determine the default orientation of printon the page. Note:It is best to set the page orientat...

Operating Overview 2-17 U s i n g t h e C o n t r o l P a n e l Resets Menu Item Explanation RESET TO FACTORYSETTINGS This item performs a simple reset and restores most of thefactory (default) settings. This item also clears the input bufferfor the active I/O. RESET ACTIVE I/OCHANNEL This item perf...

Operating Overview 2-19 U s i n g t h e C o n t r o l P a n e l Aligning Printheads To align the printheads from the LCD : 1. Press the [ Menu ] button until “Diagnostic Menu”. 2. Press the [ Item ] button until “Align Printheads”. 3. Press the [ Select ] button. 4. LCD message “Printing Pattern Pag...

Operating Overview 2-20 Note 1. The printer has only one data-line to check for shorts. It is possible that the original error messagewill refer to a different print head as the one that is actually having the ink short. The Ink HeadDiagnostic Process will help you identify the print head having the...

Operating Overview 2-21 E r r o r C o d e s Recoverable Error Codes A recoverable error is one that is defined as an anomaly that will cause the printer topause until the user resolves the error. The other two types of errors are: warning errors, which will highlight a potentialproblem to the user b...

Operating Overview 2-23 E r r o r C o d e s Unrecoverable Error Codes Display error code on LCD: “ERROR CODE: XXXX-XXXX”The unrecoverable error codes are coded and refer to the printer module that is experiencing a failure. Some of the codes in the listbelow have a comment “Not Used”. These codes ar...

Operating Overview 2-25 139 DEFERRED_ERROR_TRAP Error happened during power up but printer recovered Printer error-trapped in a previous lifetime. 141 NVM_ERR_NOT_INIT Not used Attempt to read/write before init. 142 NVM_ERR_GENERIC Not used Non-specific NVM error. 143 NVM_ERR_DEVICE_ABSENT NVM error...

Operating Overview 2-27 325 RED_DM_ERR_INVALID_HDR PCL generic errors Font header not on available. 326 RED_DM_ERR_DELETE_FONT PCL generic errors Can't delete font from list. 327 RED_DM_ERR_MODIFY_FONT PCL generic errors Can't make internal font permanent or temporary. 328 RED_DM_FONT_SELECTMODE_ERR...

Operating Overview 2-29 421 MECH_BAD_BLACK_PEN Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error Black pen had bad ID or TSR. 422 MECH_BAD_CYAN_PEN Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error Cyan pen had bad ID or TSR. 423 MECH_BAD_MAGENTA_PEN Not used – pen/ flexcable/ Carriage...

Operating Overview 2-31 631 FLASH_ERR_ERASE_CMD Error can only occur when flashing firmware Flash chip failure. 632 FLASH_ERR_ERASE_FAILED Error can only occur when flashing firmware 633 FLASH_ERR_TIME_ES_INIT Error can only occur when flashing firmware 634 FLASH_ERR_TIME_SUSPEND Error can only occu...

Operating Overview 2-33 P r i n t e r D i a g n o s t i c P a g e s The HP2500C can test-print up to two self-diagnostic pages: the diagnostic page andextended diagnostic page. A PostScript (PS) configuration page may also be printed if thePS Personality Module has been installed.Please note that th...

Operating Overview 2-34 P r i n t e r D i a g n o s t i c P a g e s Printhead Info § Pages Printed (approximate): this takes the format B C M Y, and shows how manypages have been printed by each individual printhead. § Nozzles Disabled (<3 OK): this shows, if any, the number of printhead nozzles ...

Operating Overview 2-35 P r i n t e r D i a g n o s t i c P a g e s Extended Diagnostic Page The extended diagnostic page is used by manufacturing to show the NVRAM values forthe printheads, cartridges and PCA. PS Configuration Page Available only be printed if the PS Personality Module has been ins...

Loading Paper and Paper Behavior 3-1 Chapter 3 Loading Paper and Paper Behavior Loading the Trays Overview The HP 2500C/CM Printer has 3 paper trays and 1 Rear Manual Feed. Tray 1 - This tray is used as a bypass tray, and holds up to 10 sheets of paper. This tray should be used for media types and s...

Loading Paper and Paper Behavior 3-2 Loading Commonly-Used Media in Tray 2 Tray 2 is designed to hold up to 150 sheets of paper, and can accommodate the paper sizes : Letter, A4, Legal, B4, A3, 11"x17", 13"x19" and 330x483mm. 1, 2 1 3 3 4 1. Remove Tray 1. 2. If you wish to change th...

Loading Paper and Paper Behavior 3-3 Loading Commonly-Used Media in Tray 2 5 7 8 5. Insert the paper, print side down, into the printer. 6. Tap the left side of the stack of paper to ensure thatit is flush with the right side of the tray. 7. Replace Tray 1. 8. If Tray 2 is extended, place the Extend...

Loading Paper and Paper Behavior 3-4 Loading Commonly-Used Media in Tray 3 1 3 4 6 1. Grasp the sides of Tray 3 and pull it out of theprinter. 2. If you wish to change the paper size setting that hasbeen set for the tray, go to step 3. If you wish to loadpaper using the existing tray setting, go to ...

Loading Paper and Paper Behavior 3-6 Loading Paper in Tray 1 3 1. Set your driver to pick paper from Tray 1 and printyour document (i.e. send the print job to the printer). 2. After sending the print job, the LCD Panel willdisplay the message " TRAY 1 LOAD [ TYPE ] [ SIZE ] " where [ TYPE ] ...

Loading Paper and Paper Behavior 3-7 Loading Paper through the Rear Manual Feed 1. Set your driver to pick paper from Tray 1 and print your document (i.e. send the printjob to the printer). 2. After sending the print job, the LCD Panel will display the message " MNL FEED LOAD [ TYPE ] [ SIZE ] &...

Loading Paper and Paper Behavior 3-8 Paper Behavior The HP 2500C has an automatic paper size sensing capability. However, paper typecannot be automatically detected and has to be manually set via the LCD menu. (Thedriver selections for paper tray can be: Tray1, Tray2, Tray3, Autoselect or Manual Fee...

Loading Paper and Paper Behavior 3-9 Paper Behavior Print Job selected Autoselect 1. The printer will check if Tray 3 has the correct Size and Type. 2. The printer will check if Tray 2 has the correct Size and Type. 3. The printer prompts the user to load correct Size and Type in Tray 1. 4. After th...

Loading Paper and Paper Behavior 3-10 Paper Behavior Printer is Printing from Tray 3 § This condition occurs when the user opens Tray 3 and/or removes the paper guidewhile the printer is printing from tray 3. § The printer stops printing, caps the pens and ejects the current page (which can be ablan...

Loading Paper and Paper Behavior 3-11 Paper Behavior Paper Jam Internal During Paper Loading To rectify this problem, 1. Open the Back Door. 2. The printer shuts down immediately. 3. After the user clears the jam and closes the Back Door, the user also has to manuallypower up the printer.

Install / Uninstall 4-1 Chapter 4 Install / Uninstall I n s t a l l i n g P r i n t e r S o f t w a r e f r o m C D To install the printer software, you will need at least 8 MB of RAM if MicrosoftWindows 3.1x, Windows 95 or 98 is installed as the operating system. For Windows NT4.0 systems, you will...

Install / Uninstall 4-2 I n s t a l l i n g P r i n t e r S o f t w a r e f r o m C D Installing the PCL Printer Software from the Starter CD for Windows3.1x, Windows 95, Windows 98 and Windows NT 4.0 1. Start Microsoft Windows . Make sure no other Windows applications are active. 2. Insert the Star...

Install / Uninstall 4-4 I n s t a l l i n g P r i n t e r S o f t w a r e f r o m C D Installing the PostScript Printer Software on a Macintosh computer (forHP 2500CM printer and PostScript Upgrade kit only) 1. Insert the PostScript CD into the computer’s CD-ROM drive. 2. Click on the CD icon on the...

Install / Uninstall 4-5 U n i n s t a l l i n g P r i n t e r S o f t w a r e For Windows 3.1x 1. Click File in the Program Manager window. 2. Click Run . 3. Type hpw4st1 /u in the command line box. Click OK . For Windows 95/ 98 / NT 4.0 1. Go to the HP 2500C Series Printer folder and double click o...

Install / Uninstall 4-6 C o p y H P 2 5 0 0 C P r i n t e r S o f t w a r e f r o m S t a r t e r C D t oF l o p p y D i s k e t t e s o r N e t w o r k S e r v e r The Starter CD includes a utility which copies the HP 2500C printer software onto 3.5 inch, high-density diskettes or to a network serv...

Maintenance and Print Cartridge Safety 5-1 Chapter 5 Maintenance and Print Cartridge Safety C l e a n i n g t h e P r i n t e r a n d A c c e s s o r i e s Cleaning Spilled Ink The HP 2500C Series Printer has automatic media size sensors. Media type has to bespecified in the LCD menu. These measures...

Maintenance and Ink Cartridge Safety 5-2 C l e a n i n g t h e P r i n t e r a n d A c c e s s o r i e s Print Head There are 3 levels of cleaning for the “Cleaning Printhead” utility. It is recommended toproceed from Level 1 to Level 3. Note Level 3 uses the most ink and takes the longest time to c...

Maintenance and Print Cartridge Safety 5-3 I n k C a r t r i d g e S a f e t y Ink used in the ink cartridge does not pose a health hazard to customers. During thedevelopment of ink formulas, all the ingredients are researched for known potentialhealth related issues. Only those chemicals that meet ...

Maintenance and Ink Cartridge Safety 5-4 I n k C a r t r i d g e S a f e t y First Aid Measures If ink is ingested accidentally, contact the HP Health Line 1 (800) 457-4209 in NorthAmerica or 1 (503) 494-7199 for all other international locations. This health line isoperational 24 hours a day. Skin ...

Maintenance and Print Cartridge Safety 5-5 I n k C a r t r i d g e S a f e t y For Service Station Assembly Polyethylene Glycol is found in the service station and is used to clean the printheads.This substance is commonly used as food additive. Action To Take For Spills Or Leaks Do not leave the su...

Maintenance and Ink Cartridge Safety 5-8 I n k C a r t r i d g e S a f e t y Additional Information § Observe reasonable care and cleanliness when handling and storage. § Trace quantities of ethylene oxide (EO) may be present in this product. Althoughthese trace quantities could accumulate in headsp...

Functional Overview 6-1 Chapter 6 Functional Overview W r i t i n g S y s t e m Introduction The ink transport system for the HP 2500C consists of four sub-systems as follows: § Supply Station (where the ink supply is stored) § Ink Delivery System (which transports the ink from the supply station to...

Functional Overview 6-2 W r i t i n g S y s t e m Part Numbers Printhead and Ink cartridge ordering information Description HP Part Reorder Number HP No. 10 Black Printhead C4800A Black HP No. 10 Cyan Printhead C4801A Cyan HP No. 10 Magenta Printhead C4802A Magenta HP No. 10 Printheads HP No. 10 Yel...

Functional Overview 6-3 W r i t i n g S y s t e m Ink Cartridge and Printhead Specifications The printing type described here is plain paper drop-on-demand Thermal InkJet printing.The specifications listed here assume the printer is being used for general home or officeapplications. It is further as...

Functional Overview 6-4 W r i t i n g S y s t e m Thermal InkJet Technology The HP printer family uses Thermal InkJet II (TIJ II) technology. The basic principle ofTIJ II is to apply heat to a tiny amount of ink until it expands and is propelled through anozzle. The first step in the process is to f...

Functional Overview 6-5 W r i t i n g S y s t e m Bubble collapse begins refill. As the bubble collapses, the ink in the orifices retracts, breaking off the ejected drop ofink and drawing the meniscus into the orifice. The surface tension in the deformation ofthe meniscus produces the suction to dra...

Functional Overview 6-6 P a p e r P a t h s a n d C o m p o n e n t s Chassis The chassis structure consists of two high strength polymeric supports held together bytwo sheet metal tie bars (see figure below). The two tie bars are placed a distance apartto yield a high moment of inertia. This result...

Functional Overview 6-7 P a p e r P a t h s a n d C o m p o n e n t s Output Management Output Mechanism Schematic Star-wheels There are two rows of star-wheels, main and secondary. The main row contains ten setsof active starwheels (each set consists of 2 starwheels) and two passive starwheels .Act...

Functional Overview 6-8 P a p e r P a t h s a n d C o m p o n e n t s Star-wheel Spring It is a coil spring type loaded transversely. The objective is that the spring force is highenough to eject all the media supported and is low enough not to produce any star-wheeltrack marks or minimum marks with...

Functional Overview 6-9 P a p e r P a t h s a n d C o m p o n e n t s SURFACE RAMP STOPPER LOCATION POINT RAMP STOPPER FORM SURFACE BOW-SHAPE (TO REDUCE FRICTION) CURVED SURFACE MEDIA SLIDING SURFACE 173° RAMP - SHAPE MEDIA CONTACT SURFACE RAMP CURVED To effectively hold the B size media for a longe...

Functional Overview 6-10 P a p e r P a t h s a n d C o m p o n e n t s Ramp Drive Ramps are driven by Stepper motor (Bi-polar) through gear train. Each ramp has racktooth profile and individual pinion fitted in a shaft engages with rack tooth. The rampscan be moved in both directions (extended and w...

Functional Overview 6-11 P a p e r P a t h s a n d C o m p o n e n t s Output Reverse Control Primary bin media pick is initiated by reverse motion of LF motor for a specified (small)angle. As our output drive is connected directly to LF motor , star wheels tend to rotate inreverse direction . This ...

Functional Overview 6-13 P a p e r P a t h s a n d C o m p o n e n t s Bypass Paper Feed Output tray assembly together with separator offers bypass paper feed path. The mediaentering from the out tray member is further guided by separator. The entry angle withrespect to pickup roller outer profile i...

Functional Overview 6-14 P a p e r P a t h s a n d C o m p o n e n t s Output Tray Assembly Output stack sensor Output stack height has to be sensed to indicate the user that output tray is full so thatuser can clear the printed media. Moreover , if the output stack height reaches beyondcertain limi...

Functional Overview 6-15 P a p e r P a t h s a n d C o m p o n e n t s Output stack sensing is based on fixed field proximity sensing using two LEDs side byside.These LEDs have both light source emitters as well as receivers. In short, it is basedon the concept of fixed distance sensing and ignoring...

Functional Overview 6-16 P a p e r P a t h s a n d C o m p o n e n t s Linefeed Accuracy A closed loop drive system was used to ensure good positional accuracy of thetransmission system. This involved the use of a rotary encoder disc mounted on the driveroller shaft in conjunction with a three gears...

Functional Overview 6-17 P a p e r P a t h s a n d C o m p o n e n t s To achieve linefeed of less than 1/300 inch, the spacing between counts will have to beextrapolated with the help of the HP HEDS 9730 series incremental encoder module.With this combination, the smallest linefeed increment of 1/2...

Functional Overview 6-18 P a p e r P a t h s a n d C o m p o n e n t s Swivel PCA Description The intend to have a swivel PCA is to allow the trough of the printer to be removed in theevent of paper jammed in the paper path of the printer which the user are not able toclear it from the front of the ...

Functional Overview 6-19 P a p e r P a t h s a n d C o m p o n e n t s Modular PCA The PCA is mounted on a metal ground plate and is cased up with plastic case as shownin figure C. This allowed it to ship separately from the printer itself and assemble at theDC. By doing this, the printer can be con...

Functional Overview 6-20 P a p e r P a t h s a n d C o m p o n e n t s Figure D PCAMODULE DUAL-BIN PCABRACKET SCREW

Functional Overview 6-21 P a p e r P a t h s a n d C o m p o n e n t s Dual Bin Pick And Feed Mechanism Pick And Feed Schematic Figure E The Dual Bin Pick And Feed The pick roller is mounted to a pivot arm such that when the paper tray is pushed into itsposition, the pick roller and the pivot arm wi...

Functional Overview 6-22 P a p e r P a t h s a n d C o m p o n e n t s Dual Bin Skew Correction Method The TOF skew for media from dual bin is bettered by the dual bin skew correction to itsrequired specifications. The media from the dual bin tray is fed by the dual bin pickroller until it hits the ...

Functional Overview 6-23 P a p e r P a t h s a n d C o m p o n e n t s Dual Bin Structure Schematic The dual bin structure is molded in one piece to reduce feature to feature tolerance stackup. It supports the whole weight of the primary paper path mechanism and writing systemfrom the top, provide m...

Functional Overview 6-24 H P 2 5 0 0 C E l e c t r o n i c s HP2500C PCA Overview The following is a block diagram of the HP 2500C PCA electronics:

Functional Overview 6-25 H P 2 5 0 0 C E l e c t r o n i c s Motor Control Overview There are four main motors in the HP 2500C printer : the Carriage Motor, the IDS Motor,the Line Feed motor and the Dual Bin motor. Additionally, there are two Service StationMotors and one Output Ramp Motor. The foll...

Functional Overview 6-26 F i r m w a r e Firmware is the collective medium comprising of the computer, the printer mechanismand the key panel that enables all three components to communicate and interact. Theprinter by itself does not independent capability to process printing data (such as printmod...

Functional Overview 6-27 F i r m w a r e Physical Layer On the physical layer, the firmware performs the following functions : § It supports IEEE 1284 (bi-directional) compatibility in Forward mode. § It is able to return extended status reports to the host computer in Nibble mode. § It identifies t...

Functional Overview 6-28 F i r m w a r e Interface with mechanism The following diagram shows the interface between the firmware and the hardware : (hardware-firmware interface diagram) § Paper Motor control is an open-looped control. The firmware does not know the exactposition or the size of the p...

Functional Overview 6-29 F i r m w a r e Interface with Key Panel The Key Panel consists of 3 buttons and 2 LEDs. The buttons allows you to performsome rudimentary interactions with the firmware. The indication of the LEDs allows youto troubleshoot any printer problems. (See Indicator Lights (Chapte...

Removal and Replacement of Parts (without Calibration) 7-1 Chapter 7 Removal and Replacement of Parts (without Calibration) This chapter describes how the printer can be disassembled for repair and maintenance. This section coversthe removal of parts that can be reassembled without calibration. To r...

Removal and Replacement of Parts (without Calibration) 7-2 B e f o r e Y o u B e g i n Check the following before you begin disassembly : 1. The printer is turned off and the power cable has been disconnected from the socket. 2. Paper has been removed from the tray. 3. Ink cartridges and pens are re...

Removal and Replacement of Parts (without Calibration) 7-3 I m p o r t a n t N o t e s a b o u t P r i n t e r C o m p o n e n t s a n d D i s a s s e m b l y The printer has been built to a modular architecture which uses one-way snap-fit technology – that is, partsare designed so that they will on...

Removal and Replacement of Parts (without Calibration) 7-4 R e p l a c e m e n t o f P a r t s Replacement of PCA You will be removing the PCA from the printer and installing a new PCA. Removing the PCA Step 1. Lift the two latches on both the right topand left top corners of the rear access doorto ...

Removal and Replacement of Parts (without Calibration) 7-6 R e p l a c e m e n t o f P a r t s Installing the PCA Step 1. Attach the new PCA board, ensuring that the clips on the parallel port cable plug and the variousconnector cables do not cause any obstruction. Step 2. Replace the seven screws b...

Removal and Replacement of Parts (without Calibration) 7-7 R e p l a c e m e n t o f P a r t s Replacement of Service Station You will be removing the Service Station from the printer and installing a new Service Station. Removing the Service Station Step 1. Remove the printhead access cover byopeni...

Removal and Replacement of Parts (without Calibration) 7-10 R e p l a c e m e n t o f P a r t s Installing the Service Station Step 1. Gently slide the new service station into the printer until the screw holes are aligned. Step 2. Reconnect the service station connector. Ensure that it is properly ...

Removal and Replacement of Parts (without Calibration) 7-11 R e p l a c e m e n t o f P a r t s Replacement of LED PCA You will be removing the LED PCA from the printer and installing a new LED PCA. Removing the LED Panel Step 1. Remove the printhead access cover byopening the ink cartridge door and...

Removal and Replacement of Parts (without Calibration) 7-13 R e p l a c e m e n t o f P a r t s Installing the LED PCA Step 1. Install the new LED PCA by fitting it in from the bottom first before pushing it down till it snaps intoplace. Ensure that the plastic holders secure the LED panel properly....

Removal and Replacement of Parts (without Calibration) 7-14 R e p l a c e m e n t o f P a r t s Replacement of LCD Assembly You will be removing the LCD assembly from the printer and installing a new LCD assembly. Removing the LCD Assembly Step 1. Remove the LED PCA (refer to the procedure in Replac...

Removal and Replacement of Parts (without Calibration) 7-15 R e p l a c e m e n t o f P a r t s Installing the LCD Panel Step 1. Install the new LCD panel by fitting it in from the bottom first before pushing it down till it snaps intoplace. Make sure the plastic holders secure the LCD panel properl...

Removal and Replacement of Parts (without Calibration) 7-16 R e p l a c e m e n t o f P a r t s Replacement of Power Knob You will be removing the power knob from the printer and installing a new power knob. Removing the Power Knob Step 1. Remove the printhead access cover byopening the ink cartridg...

Removal and Replacement of Parts (without Calibration) 7-17 Step 4. Remove the output tray (Tray 1) by liftingit up. Set it aside. Step 5. Open the top cover of the printer. Step 6. Remove the LCD cover by unsnapping itwith your thumbs pushing it upward fromthe left side first, then the right (facin...

Removal and Replacement of Parts (without Calibration) 7-18 Step 9. Remove the ink supply station cover byunscrewing the screw near LCD and LEDconnectors. Then lift up the cover. Setthe cover aside. Note There is an additional screw hole available forthe ISS cover. Step 10. Locate the power knob and...

Removal and Replacement of Parts (without Calibration) 7-19 R e p l a c e m e n t o f P a r t s Installing the Power Knob Step 1. Fit the latches on the printer to the holes on both sides of the new knob. Make sure the knob issecured properly. Step 2. Reinstall the ink supply station cover. Step 3. ...

Removal and Replacement of Parts (without Calibration) 7-20 R e p l a c e m e n t o f P a r t s Replacement of Power Supply You will be removing the power supply from the printer and installing a new power supply. Removing the Power Supply Step 1. Follow Steps 1-9 of Removing the Power Knob from Rep...

Removal and Replacement of Parts (without Calibration) 7-21 R e p l a c e m e n t o f P a r t s Installing the Power Supply Step 1. Slide in the new power supply. Step 2. Reconnect the power supply connector. Make sure the connector is secured properly. Step 3. Reinstall the power supply cover. Make...

Removal and Replacement of Parts (without Calibration) 7-22 R e p l a c e m e n t o f P a r t s Replacement of Modular Ink Delivery System (MIDS) You will be removing the Modular Ink Delivery System (MIDS) from the printer and installing a new MIDS. Removing the MIDS Step 1. Follow Steps 1-9 of Remo...

Removal and Replacement of Parts (without Calibration) 7-23 R e p l a c e m e n t o f P a r t s Installing the MIDS Step 1. Attach the retainer clip to the tubes and to fasten them in place to the chassis with the screw. Step 2. Fasten the screw between “C” and “M”. Step 3. Replace the pump section,...

Removal and Replacement of Parts (without Calibration) 7-24 R e p l a c e m e n t o f P a r t s Replacement of Ink Supply Station You will be removing the ink supply station from the printer and installing a new ink supply station. Removing the Ink Supply Station Step 1. Follow Steps 1-9 of Removing...

Removal and Replacement of Parts (without Calibration) 7-26 R e p l a c e m e n t o f P a r t s Installing the Ink Supply Station Step 1. Install the new ink supply station. Make sure the screws are put in first. Step 2. Reinstall the ink delivery system by looping in the hinge on the right first, t...

Removal and Replacement of Parts (without Calibration) 7-27 R e p l a c e m e n t o f P a r t s Replacement of Main Case You will be removing the main case from the printer and installing a new main case. Removing the Main Case Step 1. Follow Steps 1-9 of Removing the Power Knob from Replacement of ...

Removal and Replacement of Parts (without Calibration) 7-28 R e p l a c e m e n t o f P a r t s Installing the Main Case Step 1. Pull the paper knob out and place the new main case down. Step 2. Replace the two screws at the top of the main case. Step 3. Reconnect the LCD and LED connectors. Caution...

Removal and Replacement of Parts (without Calibration) 7-29 R e p l a c e m e n t o f P a r t s Replacement of Paper Knob You will be removing the paper knob from the printer and installing a new paper knob. Removing the Paper Knob Step 1. Remove the Main Case (refer to the procedures in Removing th...

Removal and Replacement of Parts (without Calibration) 7-30 R e p l a c e m e n t o f P a r t s Installing the Paper Knob Step 1. Put in the paper knob and replace the screw. Step 2. Replace the remaining components for the Main Case (refer to the procedures in Installing the Main Case from Replacem...

Removal and Replacement of Parts (without Calibration) 7-31 R e p l a c e m e n t o f P a r t s Replacement of Fan You will be removing the fan case from the printer and installing a new fan. Removing the Fan Step 1. Remove the Main Case (refer to the procedures in Removing the Main Case from Replac...

Removal and Replacement of Parts (without Calibration) 7-32 R e p l a c e m e n t o f P a r t s Installing the Fan Step 1. Slide in the new fan until it is secured with a click. Make sure the wires or connectors are not in theway. Step 2. Reconnect the main access door sensor connector. Step 3. Reco...

Removal and Replacement of Parts (without Calibration) 7-33 R e p l a c e m e n t o f P a r t s Replacement of Carriage Motor You will be removing the carriage motor from the printer and installing a new carriage motor. Removing the Carriage Motor Step 1. Remove the Paper Knob (refer to the procedur...

Removal and Replacement of Parts (without Calibration) 7-34 R e p l a c e m e n t o f P a r t s Installing the Carriage Motor Step 1. Reinstall the new carriage motor by putting one screw loosely into the screw hole, reattach the drivebelt and secure the screws back in. Step 2. Reconnect the wiring ...

Removal and Replacement of Parts (without Calibration) 7-35 R e p l a c e m e n t o f P a r t s Replacement of Assembly Harness Cover You will be removing the assembly harness cover from the printer and installing a new assembly harnesscover. Removing the Assembly Harness Cover Step 1. Remove the Ma...

Removal and Replacement of Parts (without Calibration) 7-36 R e p l a c e m e n t o f P a r t s Installing the Assembly Harness Cover Step 1. Latch the hinges of the assembly harness cover first. Step 2. Push in both flaps of the assembly harness cover. Make sure the cover is secured properly. Step ...

Removal and Replacement of Parts (without Calibration) 7-37 R e p l a c e m e n t o f P a r t s Replacement of Rear Door You will be removing the rear door from the printer and installing a new rear door. Removing the Rear Door Step 1. Remove the Assembly Harness Cover (refer to the procedures in Re...

Removal and Replacement of Parts (without Calibration) 7-38 R e p l a c e m e n t o f P a r t s Installing the Rear Door Step 1. Reinstall the rear door to the main panel by realigning the screw holes. Step 2. Replace the four screws. Do not over tighten. Step 3. Replace the remaining components for...

Removal and Replacement of Parts (without Calibration) 7-39 R e p l a c e m e n t o f P a r t s Replacement of Encoder Strip You will be removing the encoder strip from the printer and installing a new encoder strip. Removing the Encoder Strip Step 1. Remove the Paper Knob (refer to the procedures i...

Removal and Replacement of Parts (without Calibration) 7-40 R e p l a c e m e n t o f P a r t s Installing the Encoder Strip Step 1. Slide a new encoder strip through the carriage. Step 2. Latch the encoder strip on both ends. Be careful not to touch the middle portion of the strip. Step 3. Slot the...

Removal and Replacement of Parts (without Calibration) 7-41 R e p l a c e m e n t o f P a r t s Replacement of Primary Star Wheel You will be removing the primary star wheel from the printer and installing a primary new star wheel. Removing the Primary Star Wheel Step 1. Remove the Main Case (refer ...

Removal and Replacement of Parts (without Calibration) 7-42 R e p l a c e m e n t o f P a r t s Installing the Primary Star Wheel Step 1. Snap the two small latches of the primary star wheel from the front of the printer. Step 2. Push the star wheel upwards till the main latch snaps in place. Use a ...

Removal and Replacement of Parts (without Calibration) 7-43 R e p l a c e m e n t o f P a r t s Replacement of Secondary Star Wheel You will be removing the secondary star wheel from the printer and installing a secondary new star wheel. Removing the Secondary Star Wheel Step 1. Remove the Main Case...

Removal and Replacement of Parts (without Calibration) 7-44 R e p l a c e m e n t o f P a r t s Installing the Secondary Star Wheel Step 1. Push the new secondary star wheel downwards from the top of the printer till it snaps in place. Step 2. Replace the remaining components for the Main Case (refe...

Removal and Replacement of Parts (without Calibration) 7-45 R e p l a c e m e n t o f P a r t s Replacement of Rubber Foot You will be removing the rubber foot from the printer and installing a new rubber foot. Removing the Rubber Foot Step 1. Sit the printer on its back gently. Step 2. Remove the r...

Removal and Replacement of Parts (without Calibration) 7-46 R e p l a c e m e n t o f P a r t s Installing the Rubber Foot Step 1. Align the screw hole of the new rubber foot to that of the printer. Step 2. Replace the screw. Make sure the rubber foot is secured properly.

Removal and Replacement of Parts (without Calibration) 7-47 R e p l a c e m e n t o f P a r t s Replacement of Absorbers You will be removing the absorbers from the printer and installing new absorbers. Removing the Absorbers Step 1. Remove the Ink Supply Station (refer to procedures in Removing the...

Removal and Replacement of Parts (without Calibration) 7-47 R e p l a c e m e n t o f P a r t s Installing the Absorber Step 1. Replace the absorbers into position. Step 2. Gently slide the new service station into the printer until the screw holes are aligned. Step 3. Replace the service station co...

Troubleshooting 8-1 Chapter 8 Troubleshooting T r o u b l e s h o o t i n g C o n c e p t s If there is a problem with the printer, there are several steps that can be taken to trace andresolve the problem. If you get a message on the computer screen, follow the on-screen instructions. If you didnot...

Troubleshooting 8-2 L E D The LEDs on the printer will light up when it is not functioning properly. See Indicator Lights (Chapter 2) for more information on the LED.

Troubleshooting 8-3 S t a n d a r d P r o c e d u r e s There are several symptoms which may be observed when the printer malfunctions : § No power. § The printer can be powered but there is no LED/LCD activity. § An error message (Recoverable or Unrecoverable) is displayed. § No error message is di...

Troubleshooting 8-4 N o P o w e r If the printer does not power up, do the following checks:1. Make sure the power cord is connected firmly to the printer and to a working outlet. 2. Ensure that the printer is turned on. Possible Hardware Causes If the printer is still not functioning, there may be ...

Troubleshooting 8-5 N o P o w e r Known Issues The main issues known for causing No Power is: § Logic PCA failure § Harness being cut § Power supply on/off switch is broken § Faulty back door sensor

Troubleshooting 8-6 L E D o r L C D The printer is not functioning properly when the key panel LED has no lights (red orgreen) or when the LCD has no display or wrong display. Possible Hardware Causes § Bad Key Panel PCA or LCD PCA § Bad PCA § Wiring or connectors faulty or loose Both LEDs (red and ...

Troubleshooting 8-7 L E D o r L C D Blinking LED Both the red and green LED lights blink at a very fast rate if there is a bad Logic PCA.Verify the problem by: 1. Powering off the printer and powering it up again to see if the error persists. 2. If error persists, press the on-line button once to re...

Troubleshooting 8-8 L E D o r L C D Sensor Error The sensor has a problem if it activates continuously. Possible Hardware Causes § Sensor problem § Bad PCA § Wiring or connector problem Parts Required for Repair § PCA § Mechanism Note Whenever the back panel has been removed, make sure it snaps back...

Troubleshooting 8-9 U n r e c o v e r a b l e E r r o r M e s s a g e s The printer LCD panel displays recoverable or non-recoverable error messages. Printerdisplays recoverable error message if the problem can be easily solved by customers andit displays non-recoverable error message if there is a ...

Troubleshooting 8-10 U n r e c o v e r a b l e E r r o r M e s s a g e s Bad Ink Supply Station is indicated by: § Errors 425 – 428 § Error 441 Parts Required for Repair § Ink Supply Station § PCA Known Issue Leakage from ink cartridge can damage Ink Supply Station. Therefore, the solution tothis is...

Troubleshooting 8-11 P r i n t Q u a l i t y Smearing Smearing can occur, especially on special media. This problem is caused by incorrectPen to Paper Calibration. Solution The solution to this problem is to replace the printer mechanism. Bad Print Quality The jittering of the Encoder Strip can caus...

Troubleshooting 8-12 B r o k e n o r M i s s i n g P a r t s Parts of the printer might be broken or missing during the warranty period which causethe printer not to function at all or properly. Solution If the part is a customer replaceable part, a new part will be sent to the customer. Thecustomer...

Troubleshooting 8-13 N o P i c k o r M u l t i p l e P i c k o r O t h e r M e c h a n i s m P r o b l e m s The printer might not function well because paper is not picked or more than one piecesof paper are picked. Sometimes, it might not be able to function due to mechanismproblems. Solution The ...

Troubleshooting 8-14 T r o u b l e s h o o t i n g T o o l s There are two sets of diagnostics provided by HP 2500C Series Printers which you canuse to troubleshoot the printer : § Diagnostic Test Page § Extended Diagnostic Test Page More details on these two test pages can be found in Diagnostic Pa...

Parts and Numbers 9-1 Chapter 9 Parts and Diagrams The parts and diagrams for HP2500C Professional Series printer are categorizedaccording to the replacement level of the parts. • Parts orderable for ASP and Self Maintainers (1 and 2) • HP Internal parts (3, calibration required)(Note: A special cal...

Parts and Numbers 9-3 Exploded Parts Views Case Part

Parts and Numbers 9-4 Exploded Parts Views Other Removable Assemblies

Parts and Numbers 9-5 Exploded Parts Views Mechanism

1 HP2500C/CM Professional Series Color Printer Service Authorization Guide Course Objectives The HP2500C/CM Service Authorization Guide is intended to help On-site engineersunderstand the structure of the training materials and to help them learn the criticalelements of the course. Course Syllabus T...

2 Breakdown of Course 1. Production Information Objective To be familiar with the product, its marketing positioning and its printing technology(MIDS). Things to Do Things to Pay Attention To Duration 1. Watch the Product Information section of the Training Video § Marketing positioningof the printe...

4 3. Technical and Troubleshooting Information Objective To know the following § Print Cartridge Safety § functional overview of the printer § basic troubleshooting steps Things to Do Things to Pay Attention To Duration 1. Read Chapter 5 of the Service and SupportManual § Safety aspects of the inkan...

5 4. Repair Information Objective 1. To be able to disassemble and reassemble the HP 2500C/CM Printer 2. To understand the different service modules 3. To be familiar with the parts list NOTE:This is the most critical information in this course. Things to Do Things to Pay Attention To Duration 1. Wa...