HP 2000CP 2500CP - Manuals

iv Contents HP DesignJet CP Series Printers 2 System Error Codes System Error: 0000D8 XXXXXXXX 2-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Error: 010020 2-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sy...

v Contents HP DesignJet CP Series Printers System Error: 090004 2-31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Error Message: Ink System Error XX-YYYY 2-31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 User Messages User Message...

vi Contents HP DesignJet CP Series Printers 6 Image Quality Image Quality Troubleshooting Checklist 6-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print Modes 6-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

viii Contents HP DesignJet CP Series Printers Refill Assembly 8-55 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removal 8-55 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

ix Contents HP DesignJet CP Series Printers Noisy Carriage Bushing 9-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Belt Swelling 9-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

x Contents HP DesignJet CP Series Printers General Definition of Safety Symbols International caution symbol (refer to manual): the product is marked with this symbol when it is necessary for the user to refer to the instruction manual in order to protect against damage to theinstrument. Indicates d...

1-2 Troubleshooting HP DesignJet CP Series Printers Introduction This chapter will guide you through the relevant steps to take whentroubleshooting the printer. Which Firmware relates to which Ink system? A.01.XX - This firmware revision is applicable to HP DesignJets 2500CPand 2000CP and means that...

Troubleshooting 1-3 HP DesignJet CP Series Printers How do I upgrade the Firmware Revision on the Flash SIMM? You will need to have the Printer connected to a PC or a UNIX Workstationwith a Parallel cable. Download the latest Firmware Revision from thePlotter Support WEB to your local drive and then...

1-4 Troubleshooting HP DesignJet CP Series Printers 9 While the firmware data is being received by the printer, the message “Receiving Binary Code” will be displayed on the front-panel. THE DATA IS BEING DOWNLOADED ONTO THE FLASH SIMM AT THIS POINT. DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL DAMA...

Troubleshooting 1-5 HP DesignJet CP Series Printers 8 When the data on the Flash SIMM is erased the message “Please Download Binary Code” is displayed on the front-panel. 9 To download the PostScript data to the Flash SIMM follow these instructions: If using a UNIX Workstation, type: $ cat filename ...

1-6 Troubleshooting HP DesignJet CP Series Printers How can I Copy Firmware Data from One Flash SIMM to a SecondFlash SIMM? This procedure can be used to copy Data from one Flash SIMM to another.This is very useful when you have to update the Firmware Revision ofseveral Printers and is much faster t...

Troubleshooting 1-7 HP DesignJet CP Series Printers What Can I do when a System Error Code Appears on theFront-Panel Display? Chapter 2 contains a list of system error codes and their respectivedescriptions and recommended corrective actions. Only try onerecommended action at a time and check if the...

1-8 Troubleshooting HP DesignJet CP Series Printers Have you Performed the Necessary Service Calibrations? Is the printer calibrated correctly after replacing a component? Refer to thetable below to determine when a calibration is required. For information onthe Service Calibrations and how to use t...

Troubleshooting 1-9 HP DesignJet CP Series Printers What can I do if the Carriage is Noisy? 1 Dirty Carriage bushings. Remove dust particles from the Carriage bushings and from the slider rods along which the Carriage moves. Ifnecessary, apply lubricant to the slider rods. 2 Check for a faulty Carri...

1-10 Troubleshooting HP DesignJet CP Series Printers What can I do if the Cover Sensors aren’t Working? 1 Check if the faulty sensor is installed correctly. 2 Check if the cable for the faulty sensor is connected correctly. 3 Replace the faulty Sensor. What can I do if the “Switch Power Off / Check ...

Troubleshooting 1-11 HP DesignJet CP Series Printers 3 Is the client using Best Mode on Coated Media in high humidity? In this particular case, head crashes could occur due to worst casing.Recommend a change of media, print mode, or humidity conditions. 4 What is the Firmware Revision? (Only applica...

1-12 Troubleshooting HP DesignJet CP Series Printers 7 Replace the Overdrive Assembly and the Clutch ' page 8-69. D Explanation - For a unit fabricated before September of 1997 theclutch could cause intermittent media jams. Refer to the applicableService Note. For a printer fabricated before July 19...

1-14 Troubleshooting HP DesignJet CP Series Printers What is the Ink System? For each of the four colors of ink in your printer ’s ink system, there arethree separate components that work together as a system. The componentsfor each ink color are color-coded to help you install them correctly. Ink C...

Troubleshooting 1-15 HP DesignJet CP Series Printers 2 Reinstall the Ink Delivery System as follows: 1 Remove the four printheads from the carriage. On the front panel you will see the four squares representing the printheads flashing. 2 Clean the electrical contacts using the Ink Cleaner Part Numbe...

1-16 Troubleshooting HP DesignJet CP Series Printers Does the Customer have Mid-Print Refill Problems inHP DesignJets 3500CP/3000CP? New Refill Features in HP DesignJet CP Series (in the case ofDesignJets 2X00CP, the firmware release must be at least A.04.05) 1 Adaptive trigger. The printer looks fo...

Troubleshooting 1-17 HP DesignJet CP Series Printers Troubleshooting Table 1 Problem Hazy stripe indark or blackarea withHi/Semi GlossPhoto Light line,any media High Gloss/Semi GlossPhotoproblems Non-HPmedias Solutions Check that black containsundercolor(send RGB toprinter, or add33% CMY toblack are...

1-18 Troubleshooting HP DesignJet CP Series Printers Refill Avoidance Tips Printer: 1 Try to “top off” printheads before large prints with “Refill Now” option in Front Panel (Image Quality / Printhead Service / Refill now). If a refillhappened at the end of the last print (usually happens with big p...

Troubleshooting 1-19 HP DesignJet CP Series Printers How Do I Print some of the Internal Prints? The Service PrintThe purpose of the Service Print is to give information about the operatingconditions, Usage Level, Serviceability and the MIO Configuration. ThisPrint is very useful when troubleshootin...

1-20 Troubleshooting HP DesignJet CP Series Printers The Usage reportThe purpose of the Usage Report is to give information about some of theInternal Counters which can help you to know the usage of the Printer. If the EEROM is cleared, the counters will be reset to zero. Print the Usage Report as f...

Troubleshooting 1-21 HP DesignJet CP Series Printers The PostScript ConfigThe purpose of the PostScript Config is to give information about theinternal Hard Disk, Internal Fonts and the PostScript part of thefront-panel configuration. Print the PostScript Config as follows: Load media (A4 minimum) b...

1-22 Troubleshooting HP DesignJet CP Series Printers How to Navigate through the Front-Panel Menu ÊÊÊÊÊ ÊÊÊÊÊ ÊÊÊÊÊ ÊÊÊÊÊÊ ÊÊÊÊÊÊ ÊÊÊÊÊÊ ÊÊÊÊÊÊ ÇÇÇÇÇÇÇ ÇÇÇÇÇÇÇ ÇÇÇÇÇÇÇ Move Media ÇÇÇ ÇÇÇ Applicable only to DesignJets 3XXXCP ÇÇÇÇÇÇ ÇÇÇÇÇÇ ÇÇÇÇÇÇ ÇÇÇÇÇÇ ÇÇÇÇÇÇ Max X=Max Y=Code rev=PS rev=Disk rev=RAM ...

Troubleshooting 1-23 HP DesignJet CP Series Printers ÇÇÇÇÇÇ ÇÇÇÇÇÇ Extrawide–> ÇÇÇÇÇ ÇÇÇÇÇ ÇÇÇÇÇ ÇÇÇÇÇ 1.0x1.4m1.2x1.7m44x62in.52x73in.54x76in. ÇÇÇ ÇÇÇ Applicable only to DesignJets 3XXXCP ÇÇÇÇÇ ÇÇÇÇÇ Take up reel=–> ÇÇÇÇÇÇ ÇÇÇÇÇÇ ÇÇÇÇÇÇ On*Off ÇÇÇÇÇ ÇÇÇÇÇ ÇÇÇÇÇ Refill=–> ÇÇÇÇÇÇ ÇÇÇÇÇÇ ÇÇÇÇ...

2-2 System Error Codes HP DesignJet CP Series Printers System Error Codes System error codes are hexa-decimal based numbers generally caused byinternal system errors. The following pages contain a list of system errorcodes and their respective descriptions and recommended corrective actions. The fol...

System Error Codes 2-3 HP DesignJet CP Series Printers Important Information on Troubleshooting Error Codes Before spending time troubleshooting the problem by doing the various testsor replacing parts (which may not need replacing), check which firmwarerevision the printer is using or check if a se...

2-4 System Error Codes HP DesignJet CP Series Printers System Error: 010021 AXXXXXXX Problem Description: The base DRAM or the RAM SIMM tests failed. Corrective Action: Try the following: NOTE: The Printer will not functionwithout any RAM SIMMs installed.Make sure that you have aminimum of 4MB memor...

System Error Codes 2-5 HP DesignJet CP Series Printers System Error: 010023 Problem Description: A fuse on the Main PCA has blown. Corrective Action: Try the following: D Check the X-encoder and optical sensors cablepath for damage. If the cables are damaged,they could cause the fuses in the newelec...

System Error Codes 2-7 HP DesignJet CP Series Printers System Error: 010031 Problem Description: The Printhead Primitive Driver ASIC Test Failed. Corrective Action: Try the following: D Make sure that the Trailing Cable is connectedcorrectly. D Perform the Carriage Calibration ' page 5-7. D Replace ...

System Error Codes 2-9 HP DesignJet CP Series Printers System Error: 010033 Problem Description: The DC Motor Driver ASIC Test Failed. Corrective Action: Replace the Electronics Module ' page 8-6. System Error: 010034 000X0000 Problem Description: One of the DC Motors has failed. Error data:00010000...

2-10 System Error Codes HP DesignJet CP Series Printers System Error: 010035 0XABCDEF Problem Description: One of the Stepper Motors has failed. Error data (0XABCDEF):If the value of each letter is 0, then the componentis OK. If the value of each letter is differentfrom 0 then the component has fail...

System Error Codes 2-11 HP DesignJet CP Series Printers D If the Error is related to the Refill StepperMotor then replace the Refill Assembly ' Page 8-55. D If the Error is related to the Primer StepperMotor then replace the Primer Assembly ' Page 8-29. D If the Error is related to the Service Stati...

2-12 System Error Codes HP DesignJet CP Series Printers S Replace the Electronics Module ' page 8-6. Only replace one component at a time andcheck if the error has gone before replacinganother component. Using this procedureyou will be able to determine exactly whichcomponent failed. System Error: 0...

System Error Codes 2-13 HP DesignJet CP Series Printers Primer 46 20% Elevator 52 20% System Error: 010037 Problem Description: ADC Test Failure in the Carriage PCA. Corrective Action: Try the following: D Make sure that the Trailing Cable is connectedcorrectly. D Replace the Trailing Cable ' page 8...

2-14 System Error Codes HP DesignJet CP Series Printers System Error: 010039 Problem Description: A Printhead voltage could not be set - Carriage PCA Failure Corrective Action: Try the following: D Make sure that the Trailing Cable is connectedcorrectly. D Replace the Trailing Cable ' page 8-36. D R...

2-16 System Error Codes HP DesignJet CP Series Printers D If the Error is related to the Elevator Sensorthen replace the Elevator Assembly ' Page 8-52. D If the Error is related to the Service StationSensor then replace the Service StationAssembly ' Page 8-26. D If the Error is related to the MediaS...

System Error Codes 2-17 HP DesignJet CP Series Printers System Error: 010100 Problem Description: Error reading the EEROM. Corrective Action: Replace the Electronics Module ' page 8-6. System Error: 010101 Problem Description: An action outside the EEROM limits has been performed. Corrective Action:...

System Error Codes 2-19 HP DesignJet CP Series Printers System Error: 010120 Problem Description: The content of the permanent configuration area of the EEROM is not valid when the printer isinitialized in Normal Mode. Corrective Action: Try the following: D If this Error Code appeared during normal...

2-20 System Error Codes HP DesignJet CP Series Printers System Error: 020000 Problem Description: Error in finding the Primer home position. Corrective Action: Try the following: D Make sure that the Service StationInterconnect Cable (the black cable thatconnects the Service Station to the Electroni...

System Error Codes 2-21 HP DesignJet CP Series Printers System Error: 020001 Problem Description: Error in finding the Elevator home position. Corrective Action: Try the following: D Make sure that there are no obstacles in theElevator path. Check if the ink cartridges areinstalled correctly on the ...

2-24 System Error Codes HP DesignJet CP Series Printers System Error: 020004 Problem Description: Error in finding the Service Station home position. Corrective Action: Try the following: D Make sure that the Service Station flag isinstalled correctly ' page 8-26. D Make sure that the Service Statio...

System Error Codes 2-27 HP DesignJet CP Series Printers System Error: 020011 Problem Description: Error during initialization of the Y-axis. Corrective Action: Try the following: D Switch the printer OFF and ON again andcheck if the error code disappears. If the errorcode disappears, do NOT try totr...

System Error Codes 2-29 HP DesignJet CP Series Printers System Error: 060000 Problem Description: The Line Sensor is not functioning properly because there is too much ambient light. Corrective Action: Try the following: D Close the Window if it is open. D Move the printer to a location with less li...

2-30 System Error Codes HP DesignJet CP Series Printers System Error: 060300 Problem Description: Incompatible Firmware and Line Sensor. Corrective Action: Upgrade the Firmware. System Error: 060400 Problem Description: Incompatible Carriage PCA and Line Sensor OR Line Sensor not calibrated after re...

2-32 System Error Codes HP DesignJet CP Series Printers HP DesignJet 2500CP/3500CP only System Error: 09xxxx Problem Description: Hard Disk Drive Error. Corrective Action: Try the following: D Switch the printer OFF and ON again. D If the Error Code appears again then checkthat the Hard Disk data ca...

System Error Codes 2-33 HP DesignJet CP Series Printers Each X can be a digit from 0 to 9.The 1st digit is the severity and the main cause of the error. Codes (XX)that are below 50 correspond to ignorable errors (currently they are notdisplayed). 1st Digit Cause of Error 9 Missing Ink Systems 8 Mixe...

3-2 User Messages HP DesignJet CP Series Printers User Messages for HP DesignJets 2500CP and 2000CPwith Firmware Version A.02.14 or Higher and HPDesignJets 3500CP and 3000CP NOTE FOR HP DESIGNJETS 2500CP AND 2000CP: IF YOU HAVEANY USER MESSAGES WHICH ARE NOT LISTED IN THISCHAPTER, THEN CHECK WHICH F...

3-4 User Messages HP DesignJet CP Series Printers Message Explanation and Action Edge not foundReload media The printer could not find edge of media during loading procedure. Check the leading edge of the media for unevenness or tears; cut a straight edge,if necessary, and reload. Be sure to positio...

User Messages 3-5 HP DesignJet CP Series Printers Message Explanation and Action Image quality notassured → This message appears after the printer finds an error in the ink system. One ormore of the ink systems have passed their specified life, one or more of theprinthead cleaners are full of ink, o...

3-6 User Messages HP DesignJet CP Series Printers Message Explanation and Action Ink cartridge valveout JJ-J → The printer has detected that one or more of the ink cartridge valves (as indicatedby flashing squares) has popped out during refilling. Press ↓ to check the failing ink cartridge. You shou...

3-8 User Messages HP DesignJet CP Series Printers Message Explanation and Action Media too small forcalibration → The media you loaded for printhead alignment or a printhead check is too small.The procedure has been cancelled. You may continue printing without calibratingthe printer, but the image q...

User Messages 3-9 HP DesignJet CP Series Printers Message Explanation and Action MIXED INKSYSTEM 88xxxx The printer has earlier detected components of different ink system types (forexample, Imaging and UV Pigmented). Printing will be disabled until the inksystems are all of the same type. The error...

3-10 User Messages HP DesignJet CP Series Printers Message Explanation and Action Printhead alignmentcancelled → The printhead alignment procedure has failed, or the printer has detected a faultthat stops the procedure from completing. Subsequent messages will explain theerror further: D “Replacemen...

User Messages 3-11 HP DesignJet CP Series Printers Message Explanation and Action Printhead checkerror JJ-J → or Printhead checkerror → The message “Printhead check error” may be displayed if: D You are using colored media. Either disable checking or use media that isclean, white, and opaque. D Ther...

3-12 User Messages HP DesignJet CP Series Printers Message Explanation and Action Printhead removed JJ-J → The printer has detected that one or more printheads have become dislodged or the printer cannot detect them, as indicated by the flashing squares. Press ↓ to continue. You should reseat the pr...

User Messages 3-13 HP DesignJet CP Series Printers Message Explanation and Action Replace inkcartridge(s) JJJ- You are in the ink system replacement process, and opened the left door wheninstructed. The printer is waiting for you to replace the ink cartridges indicated by flashingsquares. Replace le...

3-14 User Messages HP DesignJet CP Series Printers Message Explanation and Action Roll emptyLoad new roll You have used all of the media roll. Load a new roll of media. Roll misalignedReload roll Roll media is skewed. Reload media. Set transport → Yes Mode → Νο You have selected transport mode in th...

User Messages 3-15 HP DesignJet CP Series Printers Message Explanation and Action System error XXXXXX An internal error has occurred and a system error number is displayed. Press Enter; this may clear the error and allow you to continue. If you cannot continue, turn off the printer, and then turn it...

User Messages 3-17 HP DesignJet CP Series Printers Message Explanation and Action STATUSLens maintenance The lens cover on the printhead carriage requires maintenance. Press the Replace Ink System key to replace the lens cover with a new one. Spare lens covers are inside the right door. STATUSLoadin...

3-18 User Messages HP DesignJet CP Series Printers Message Explanation and Action STATUSReady The printer is ready to print. Send a file to the printer. STATUSReady for media The printer is ready for you to load media. Load appropriate media. STATUSReceiving The printer has received data. Wait for f...

4-1 HP DesignJet CP Series Printers 4 Service Tests

4-2 Service Tests HP DesignJet CP Series Printers Introduction This chapter explains how to use the built-in Service Tests (Diagnostics) andwhat to do if the tests fail. If possible, always perform a Service Test on thecomponent that you are about to replace, just to make sure that is thecomponent t...

Service Tests 4-3 HP DesignJet CP Series Printers Service Tests (Diagnostics) The following is a list of all internal service tests available in the Printers.Instructions for entering the service tests menu are given on page 4-6. WARNING ALL THE COVER SENSORS ARE DISABLED WHEN IN THE DIAGNOSTICS MEN...

4-4 Service Tests HP DesignJet CP Series Printers 8 Sensors ' page 4-20 The purpose of this test is to verify the operation of the followingSensors: D Window Sensor. D Right Door Sensor. D Left Door Sensor. D Refill Valve Sensors. D Standby Button Sensor. D Media Sensor. D Pincharm Sensor. 9 MIO Pre...

4-6 Service Tests HP DesignJet CP Series Printers Entering the Service Tests (Diagnostics) Menu System 1 Make sure the printer is switched OFF from the power switch on the back of the printer and not from the standby button on the front of theprinter. 2 Hold the UP and ENTER keys down and switch the...

Service Tests 4-7 HP DesignJet CP Series Printers D01. Electronics The purpose of this test is to verify the operation of the: D Electronics Module. D Hard Disk. D Line Sensor (only presence). D Trailing Cable. D Carriage Assembly. This test does not test the MIO Card. For testing the MIO Card, refe...

4-8 Service Tests HP DesignJet CP Series Printers Electronics Failure If there is a problem with the components within the Electronics modulethen the following messages will appear. D “D0101 Fail” - The Swath RAM has failed. D “D0102 Fail” - The Writing System and Printhead control ASIC rotatorfaile...

Service Tests 4-9 HP DesignJet CP Series Printers Carriage Failure If there is a problem with the components within the Carriage Assemblythen the following message will appear. D “D0106 Fail” - The problem could be related to several areas. In this case, try one of the following: 1 Remove the Printh...

4-10 Service Tests HP DesignJet CP Series Printers D02. Line Sensor The purpose of this test is to verify the operation of the Line Sensor which isinstalled on the carriage assembly. IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE REPLACING THE LINE SENSOR. IF THIS TEST PASSES, DO NOT REPLACE THE LINE S...

Service Tests 4-11 HP DesignJet CP Series Printers The test is continued on the next page. 8 If the test fails, a message similar to the following is displayed on the front-panel. Green Fail V: 8.0 Blue Fail V: 11.0 T: 0 Refer to the following table in order to know the limits for value V(Saturated ...

4-12 Service Tests HP DesignJet CP Series Printers D03. Carriage Axis (Y-axis) The purpose of this test is to verify the operation of the components of theCarriage Axis. IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE REPLACING THE Y-AXIS MOTOR OR THE ENCODER STRIP. IF THIS TEST PASSES, DO NOT REPLACE T...

Service Tests 4-13 HP DesignJet CP Series Printers Only replace one component at a time and perform the test againbefore replacing another component. Using this procedure youwill be able to determine exactly which component failed. The test is continued on the next page. Encoder Strip Failure If the...

4-14 Service Tests HP DesignJet CP Series Printers D04. Media Axis (X-axis) The purpose of this test is to verify the operation of the components of theMedia Axis. IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE REPLACING THE X-AXIS MOTOR. IF THIS TEST PASSES, DO NOT REPLACE THE X-AXIS ASSEMBLY. Perform...

4-16 Service Tests HP DesignJet CP Series Printers D05. Service Station The purpose of this test is to verify the operation of the Service Station,which also includes the Primer Assembly. IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE REPLACING THE SERVICE STATION ASSEMBLY OR THE PRIMER ASSEMBLY. IF TH...

Service Tests 4-17 HP DesignJet CP Series Printers In this case, try one of the following: 1 Check if the Service Station flag is installed correctly. 2 Check that the interconnect cable for the Service Station Assembly is connected correctly page 8-87. 3 Replace the Service Station Assembly page 8-...

4-18 Service Tests HP DesignJet CP Series Printers D06. Refill The purpose of this test is to verify the operation of the Refill Assembly andthe Elevator Assembly. IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE REPLACING THE REFILL ASSEMBLY OR THE ELEVATOR ASSEMBLY. IF THIS TEST PASSES, DO NOT REPLACE ...

Service Tests 4-19 HP DesignJet CP Series Printers D07. Front Panel The purpose of this test is to verify the operation of the front-panel keys. IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE REPLACING THE FRONT-PANEL ASSEMBLY. IF THIS TEST PASSES, DO NOT REPLACE THE FRONT-PANEL ASSEMBLY. Perform the F...

4-20 Service Tests HP DesignJet CP Series Printers D08. Sensors The purpose of this test is to verify the operation of the following Sensors: Window Sensor.Right Door Sensor.Left Door Sensor.Refill Valve Sensors.Standby Button Sensor.Media Sensor.Pincharm Sensor. IF POSSIBLE ALWAYS PERFORM THIS TEST...

Service Tests 4-21 HP DesignJet CP Series Printers In this case, try one of the following: 1 Check that the Window Sensor is seated correctly. 2 Check that the cable for the Window Sensor is connected correctly. 3 Replace the Window Sensor ' page 8-21. Right Door Sensor Failure If there is a problem...

4-22 Service Tests HP DesignJet CP Series Printers In these cases, try one of the following: 1 Check that the cable for the Refill Valve Sensors is connected correctly. 2 Check that the Refill interconnect cable is connected correctly. 3 Replace the Refill Assembly ' page 8-55. Standby Button Sensor...

Service Tests 4-23 HP DesignJet CP Series Printers D09. MIO Presence The purpose of this test is to verify the presence of the MIO Card and thecommunication between the MIO Card and Main PCA. Perform the MIO Presence test as follows: 1 In the Diagnostics submenu, scroll to “D09 MIO Presence” and pre...

4-24 Service Tests HP DesignJet CP Series Printers D10. Cutter The purpose of this test is to verify the operation of the Cutter Assembly. IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE REPLACING THE CUTTER ASSEMBLY. IF THIS TEST PASSES, DO NOT REPLACE THE CUTTER ASSEMBLY. Perform the Cutter test as fo...

Service Tests 4-25 HP DesignJet CP Series Printers D11. Bail The purpose of this test is to verify the operation of the Bail Assembly. IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE REPLACING THE BAIL ASSEMBLY. IF THIS TEST PASSES, DO NOT REPLACE THE BAIL ASSEMBLY. Perform the Bail test as follows: 1 I...

4-26 Service Tests HP DesignJet CP Series Printers D12. Image Quality The purpose of this test is to verify the image quality attributes of theprinter. Perform the Image Quality test as follows: Load media before performing this Test. 1 In the Diagnostics submenu, scroll to “D12 Image Quality” and p...

Service Tests 4-27 HP DesignJet CP Series Printers 5 When the printer has finished aligning the Printheads, the message “SAD Cyan: #.# / SAD Magenta #.#” will be displayed on the front-panel. 6 Press the Up Arrow key and the message “SAD Yellow: #.# / SAD Black #.#” will be displayed on the front-pa...

4-28 Service Tests HP DesignJet CP Series Printers D13. Printhead ID The purpose of this test is to verify the default settings of the printheads. Perform the Printhead ID test as follows: 1 In the Diagnostics submenu, scroll to “D13 Printhead ID” and press Enter. Diagnostics D13 Printhead ID 2 If t...

Service Tests 4-29 HP DesignJet CP Series Printers D14. Printhead Continuity The purpose of this test is to display the primitives and address maps of theprintheads. Perform the Printhead Continuity test as follows: 1 In the Diagnostics submenu, scroll to “D14 Printhead Cont.” and press Enter. Diagn...

4-30 Service Tests HP DesignJet CP Series Printers complete Ink Delivery System of the color that failed and try the testagain. 4 As a last resort, replace the Carriage Assembly page 8-42. 4 Press Previous when you have completed the test. The “D1400 Done” message is displayed on the front-panel if ...

Service Tests 4-31 HP DesignJet CP Series Printers D15. Clean Roller The purpose of this test is to enable you to rotate the Drive Roller when itrequires cleaning. Perform the Clean Roller test as follows: 1 In the Diagnostics submenu, scroll to “D15 Clean Roller” and press Enter. Diagnostics D15 Cl...

4-32 Service Tests HP DesignJet CP Series Printers D16. Erase EEROM The purpose of this test is to clear the EEROM. Perform the Erase EEROM test as follows: Before erasing the EEROM, it is recommended that aconfiguration plot is printed for setup reference because youwill need to re-configure the fr...

Service Tests 4-33 HP DesignJet CP Series Printers D17. Reset Counters The purpose of this test is to reset the internal counters. Perform the Reset Counters test as follows: This test does not reset the Preventive Maintenance Counter. Toreset the preventive Maintenance Counter perform theMaintenanc...

4-34 Service Tests HP DesignJet CP Series Printers D19. Hard Disk Drive Revision (Only available in DesignJet2500CP/3500CP printer) The purpose of this test is to show the revision of the internal Hard DiskDrive. Perform the HDD Revision test as follows: 1 In the Diagnostics submenu, scroll to “D19 ...

Service Tests 4-35 HP DesignJet CP Series Printers NOTES

5-1 HP DesignJet CP Series Printers 5 Service Calibrations

5-2 Service Calibrations HP DesignJet CP Series Printers Calibrations The Printer has several calibration procedures that must be performedunder certain conditions. Refer to the table below to determine whencalibrations are required. REMEMBER THAT CERTAIN CALIBRATIONS ARE REQUIRED EVEN IF AN ASSEMBL...

5-4 Service Calibrations HP DesignJet CP Series Printers 7 Color Calib. page 5-16 (Only available in the HP DesignJet 2500CP/3500CP printer) The purpose of this calibration is to determine a correction function to beapplied in PostScript in order to match the color reproduction of anominal Printer. ...

Service Calibrations 5-5 HP DesignJet CP Series Printers Entering the Service Calibrations Menu System 1 Make sure the printer is switched OFF from the power switch on the back of the printer and not from the standby button on the front of theprinter. 2 Hold the UP and ENTER keys down and switch the...

Service Calibrations 5-7 HP DesignJet CP Series Printers C01. Carriage The purpose of this calibration is to calibrate the temperature from whichthe printhead has to be warmed. THIS CALIBRATION MUST BE DONE WITH THE PRINTHEADS INSTALLED. Perform the Carriage calibration whenever the: Carriage is dis...

5-8 Service Calibrations HP DesignJet CP Series Printers D “C0109 Fail” - The Cyan and Black Printheads have failed. D “C0110 Fail” - The Magenta and Black Printheads have failed. D “C0111 Fail” - The Cyan, Magenta and Black Printheads have failed. D “C0112 Fail” - The Yellow and Black Printheads ha...

Service Calibrations 5-9 HP DesignJet CP Series Printers C02. Refill The purpose of this calibration is to ensure the correct position of thecarriage assembly in respect to the refill assembly. Perform the Refill calibration whenever the: Carriage is disassembled or replacedRefill Assembly is disass...

5-10 Service Calibrations HP DesignJet CP Series Printers C03. Line Sensor The purpose of this calibration is to calibrate the intensity of the line sensorin the carriage PCA. An incorrect calibration can result in edge-detectionfailures during media loading and incorrect reading of prints that are ...

Service Calibrations 5-13 HP DesignJet CP Series Printers C05. Printheads Alignment The purpose of this calibration is to test and if necessary correct themisalignment between the printheads. This Calibration is necessary toavoid color misalignments and print quality defects like banding. Perform th...

5-14 Service Calibrations HP DesignJet CP Series Printers C06. Printheads Check The purpose of this calibration is to check that the Nozzles of thePrintheads are functioning correctly. Perform the Printheads Check calibration whenever: Carriage is disassembled or replaced.Banding is detected in prin...

Service Calibrations 5-17 HP DesignJet CP Series Printers C08. Service Accuracy The purpose of this calibration is to calibrate the nominal advance of themedia. This calibration is necessary to control the exact movement of themedia in order to avoid print quality problems like banding. Perform the ...

5-18 Service Calibrations HP DesignJet CP Series Printers 7 When the media is loaded, the Printer will automatically begin to plot the pattern. 8 A “Status / Printing” message is displayed while plotting. 9 Remove the media when the Printer has finished plotting. 10 The “Create pattern / Measure pat...

Service Calibrations 5-19 HP DesignJet CP Series Printers C09. Maintenance The purpose of this calibration is to read and, if necessary, adjust thepreventive maintenance counter, which counts the number of swaths. This Calibration must be used to reset the Maintenance counterto ZERO after the Preven...

Service Calibrations 5-21 HP DesignJet CP Series Printers 4 The message “Choose Character Set” will be displayed on the front-panel. Use the Up and Down Arrow keys to select the font typerequired and then press Enter. The font types available are: 24 (R) - Roman.25 (J2) - Japanese (2 Moriswa Fonts)....

6-2 Image Quality HP DesignJet CP Series Printers Image Quality Troubleshooting Checklist When faced with an Image Quality problem, use the following checklist as aguide in troubleshooting the problem: 1 Problem reproduction D Reproduce the problem that the customer is seeing using theiroriginal set...

Print Quality 6-3 HP DesignJet CP Series Printers 6 Driver print quality configuration: To clarify if the reason of the problem is related with the print modedefined with the Non-HP Driver try the following: D Print the same sample using the Non-HP driver and their normalmedia. D Print one of the in...

6-4 Image Quality HP DesignJet CP Series Printers Print Modes The Printers have a large number of print modes. A print mode specifieshow to interpret and put on media a set of bitmap planes, each of whichconsists of a sequence of rows. Each mode corresponds to a uniquecombination of the following pa...

Print Quality 6-5 HP DesignJet CP Series Printers Image Quality Print Introduction Whenever a Print Quality problem appears, it is advisable to print theImage Quality Print to help diagnose the problem. The Image Quality Printwill help you differentiate between possible printhead errors and otherpro...

Print Quality 6-7 HP DesignJet CP Series Printers Analyzing the Image Quality Print The Image Quality Print will contain five patterns as follows: 1 Print-head Warm Up (See below). 2 Image Quality Test (See Below). 3 Nozzle Print Test page 6-13. 4 Color Alignment Quality Test page 6-14. 5 Color Vari...

6-8 Image Quality HP DesignJet CP Series Printers One of the most common problems that affects the overall image quality is‘Banding’. Banding ProblemsBanding is when you see repetitive horizontal bands within the printedimage (these may appear as light or dark bands). Test pattern 2 is printed with ...

Print Quality 6-9 HP DesignJet CP Series Printers Example A Banding Problem 1: Banding in cyan, blue and green columns only, butmore evident in cyan than in blue and greencolumns. Problem Description: This is an indication that the cyan printhead may require servicing or could be damaged. Corrective...

6-10 Image Quality HP DesignJet CP Series Printers Banding Problem 3: Banding in yellow, red and green columns only,but more evident in yellow than in red and greencolumns. Problem Description: This is an indication that the yellow printhead may require servicing or could be damaged. Corrective Acti...

Print Quality 6-11 HP DesignJet CP Series Printers Example B Banding Caused by Misalignment There are two types of misalignment; vertical and horizontal. Refer to TestPattern 4 ' page 6-14 for further information. Misalignment between two primary colors when creating a secondary colorcan cause two d...

6-12 Image Quality HP DesignJet CP Series Printers Banding Problem 6: Different colors visible in the spaces betweensome or all of the columns (depending on the colorof the printhead that is misaligned) (see ExampleC). Problem Description: This is an indication of vertical misalignment. Corrective A...

Print Quality 6-13 HP DesignJet CP Series Printers Test Pattern 3: Nozzle Print Test Use this test purely to confirm an error highlighted in Test Pattern 2.Some of the printhead nozzle problems that you will see in Test Pattern3 do not mean you will not get perfect image quality results. The printer...

6-16 Image Quality HP DesignJet CP Series Printers Only replace one component at a time andcheck if the problem has gone beforereplacing another component. Using thisprocedure you will be able to determineexactly which component failed. Test Pattern 5: Color Variation Test This test produces four bo...

Print Quality 6-17 HP DesignJet CP Series Printers Variation Problem: If the middle box shading is only visible below90% it is an indication that the printhead isproducing incorrect size ink drops (see ExampleF). Corrective Action: Select Color Calibration to Now.

6-18 Image Quality HP DesignJet CP Series Printers No Printing Defects Found in the Image Quality Print If all the test patterns from the Image Quality Print are correct and you stillexperience print quality problems, here are some of the more likely causesto check: The print mode used in your print...

Print Quality 6-19 HP DesignJet CP Series Printers Print Quality Problems PQ Problem: Dark Streaks at edges of page (Icicles) Printheads Affected: Imaging Inks (Not UV resistant) Problem Description: At one or both edges of print, thin dark lines appear, which are a few millimeters thick at thebase,...

6-20 Image Quality HP DesignJet CP Series Printers 3 Band with sharp top edge, single or multiple colors missing ' printhead did not start printing correctly after refill. D Solution - Slight color variation is normal,particularly on glossy medias. The defectshould not normally be visible beyond0.5-...

Print Quality 6-21 HP DesignJet CP Series Printers PQ Problem: Color spots in print Printheads Affected: All Problem Description: Small (usually 1-3 mm) dots of color showing up in unexpected places on the print. Dots often showmore strike-through on coated paper than normalprinting. Cause of Proble...

6-22 Image Quality HP DesignJet CP Series Printers PQ Problem: Missing/ Light Blocks of color in a print Printheads Affected: All Problem Description: Small well defined areas of light color, 0.4 inches tall, with a 4mm half–colored region on eitherside. Corrective Action: Solution will be different...

Print Quality 6-23 HP DesignJet CP Series Printers PQ Problem: Bleed into white areas on Glossy media (Chia) Printheads Affected: Imaging Inks (maybe UV Inks onnon-recommended medias) Problem Description: 1-3 millimeter ring or edge of light coloring where white should be. Occurs worst on thin lines...

6-24 Image Quality HP DesignJet CP Series Printers PQ Problem: Printer Not Detecting Out Of Ink Properly Printheads Affected: All Problem Description: 1 - Printer fails to stop printing when Printheads out of ink, wasting media, possibly for severalplots. 2 - Printer reports out of ink as PrintheadF...

7-1 HP DesignJet CP Series Printers 7 Parts and Diagrams

7-4 Parts and Diagrams HP DesignJet CP Series Printers Printer Support (HP DesignJet 2X00CP Only) Reference on Drawing HP Part Number Quantity Description 1 C4704-60095 1 Hardware Kit (Includes Screw Drivers) 2 C4704-60086 2 Foot Assembly 3 C4704-60075 2 Legs Assembly 4 C4704-60084 1 Tray Assembly 5...

Parts and Diagrams 7-5 HP DesignJet CP Series Printers 2 3 4 6 8 2 3 7 5 1 1 1 1 1 1 1 1 11 9 10 12 13 Printer Support (HP DesignJet 2X00CPOnly)

7-6 Parts and Diagrams HP DesignJet CP Series Printers Printer Support (HP DesignJet 3500CP Only) Reference on Drawing HP Part Number Quantity Description 1 C4704-60095 1 Hardware Kit (Includes Screw Drivers) 2 C4723-60086 2 Foot Assembly 3 C4704-60075 2 Legs Assembly 4 C4723-60084 1 Tray Assembly 5...

Parts and Diagrams 7-7 HP DesignJet CP Series Printers 2 2 1 3 3 4 5 10 9 8 7 6 Printer Support (HP DesignJet 3X00CP Only)

7-8 Parts and Diagrams HP DesignJet CP Series Printers Right Hand Cover Area Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 0515-2337 0515-2337 5 Screw (T-15) 2 0624-0771 0624-0771 3 Screw (T-15) 3 C4704-60113 C4704-60113 1 Right Hand TrimAssembly 4 C470...

7-10 Parts and Diagrams HP DesignJet CP Series Printers Left Hand Cover Area Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 0515-2337 0515-2337 3 Screw (T-15) 2 0624-0771 0624-0771 4 Screw (T-15) 3 0515-1743 0515-1743 2 Screw (T-15) 4 C4723-60111 C4723-6...

7-24 Parts and Diagrams HP DesignJet CP Series Printers Elevator Assembly (Applicable to HP DesignJets 2X00CP and 3X00CP) Reference on Drawing HP Part Number Quantity Description 1 0515-1743 1 Screw (T-20) 2 0515-2521 3 Screw (T-20) 3 C4704-60033 1 Elevator Assembly

7-26 Parts and Diagrams HP DesignJet CP Series Printers Refill Assembly Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 0515-2248 0515-2248 4 Screw (T-20) 2 C4723-60249 C4723-60249 1 Refill Assembly (IncludesItem 3) - C4723-60238 C4723-60238 1 Adjustment ...

7-28 Parts and Diagrams HP DesignJet CP Series Printers Carriage Assembly Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 C4704-60015 C4723-60237 1 Trailing Cable 2 C4704-40085 C4704-40085 1 Trailing Cable CarriageClamp 3 - - 1 Line Sensor(Included with I...

7-30 Parts and Diagrams HP DesignJet CP Series Printers Roll Cover Area Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 C3196-60163 C4704-60316 C4704-60317 C4723-60241 – 1 Spindle Assembly (includes item 9) Spindle Assembly withBig Skew Guides Spindle Ass...

7-32 Parts and Diagrams HP DesignJet CP Series Printers Service Station Assembly Area (Applicable to HP DesignJets 2X00CP and 3X00CP) Reference on Drawing HP Part Number Quantity Description 1 C4704-60024 1 Service Station Interconnect Cable 2 0515-2521 3 Screw (T-20) 3 0515-2248 1 Screw (T-20) 4 C4...

7-34 Parts and Diagrams HP DesignJet CP Series Printers X-axis Motor Assembly (Applicable to HP DesignJets 2X00CP and 3X00CP) Reference on Drawing HP Part Number Quantity Description 1 0515-0375 2 Screws (T-10) 2 0515-2248 3 Screws (T-20) 3 C4723-60231 1 X-axis Motor Assembly - 6040-0664 A/R Silicon...

Parts and Diagrams 7-35 HP DesignJet CP Series Printers 1 2 2 3 X-axis Assembly (Applicable to HP DesignJets 2X00CP and 3X00CP)

7-36 Parts and Diagrams HP DesignJet CP Series Printers Drive Roller Area (HP DesignJet 2X00CP Only) Reference on Drawing HP Part Number Quantity Description 1 0515-2248 2 Screws (T-20) 2 C4704-40026 1 Roller Support Bracket 3 C2847-20017 1 Shoulder Screw 4 C1633-40019 1 Cluster Gear 5 - 1 Retaining...

Parts and Diagrams 7-37 HP DesignJet CP Series Printers 1 2 3 4 5 6 7 8 9 10 11 12 13 8 14 15 15 Drive Roller Area (HP DesignJet 2X00CP Only)

7-40 Parts and Diagrams HP DesignJet CP Series Printers Entry Platen Area Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 C4704-60226 C4723-60233 1 Bail Assembly 2 C4704-60143 C4704-60143 2 Big Star Wheel Assembly 3 C4699-60045 C4699-60045 11/19 Star Whee...

7-42 Parts and Diagrams HP DesignJet CP Series Printers Pincharm Assembly Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 0515-2200 0515-2200 2 Screw (T-10) 2 C4704-60052 C4704-60052 1 Pincharm Sensor 3 0515-2815 0515-2815 1 Screw (T-9) 4 C3190-60149 C319...

7-44 Parts and Diagrams HP DesignJet CP Series Printers Refill Interconnect PCA and Cutter Assembly Reference HP Part Number Quantity Description on Drawing DesignJet 2X00CP DesignJet 3X00CP 1 0515-1743 0515-1743 2 Screw (T-20) 2 C4704-60009 C4704-60009 1 Refill Interconnect PCA 3 0515-2200 0515-220...

Parts and Diagrams 7-45 HP DesignJet CP Series Printers 1 2 3 4 5 (HP DesignJets 2X00CP 6 with 5 (HP DesignJets 3X00CP and Serial Number Format ESA and ESB ONLY) HP DesignJets 2X00CP with Serial Number Format ESC) Refill Interconnect PCA and Cutter Assembly

Parts and Diagrams 7-49 HP DesignJet CP Series Printers 1 3 2 SCSI Interface Port Parallel Port (A) AUI PortRJ45 Port Not Used Printer Interface Port (B) Not Used Power Connector Power Switch Fiery RIP Box (HP DesignJet 2800CP and 3800CP Only)

7-50 Parts and Diagrams HP DesignJet CP Series Printers Compatible Documentation HP Part Number Description C4704-90011 English User Guide (HP DesignJet 2500CP) C4704-90015 French User Guide (HP DesignJet 2500CP) C4704-90017 Italian User Guide (HP DesignJet 2500CP) C4704-90014 German User Guide (HP ...

Parts and Diagrams 7-53 HP DesignJet CP Series Printers Front Panel Overlays (HP DesignJets 2X00CP Only) HP Part Number Description C4704-60101 English Front Panel Overlay C4704-60105 French Front Panel Overlay C4704-60107 Italian Front Panel Overlay C4704-60104 German Front Panel Overlay C4704-6010...

7-54 Parts and Diagrams HP DesignJet CP Series Printers Interface Cables Computer Interface HP Part Number Cable Length Description Serial (RS 422) Interface (Apple Macin- tosh Plus SE II Series Classic LC fami- ly Quadra family PowerBook PowerMac) 92215S (see note) 1.5m (4.9ft) 8-pin malemini-DIN P...

8-1 HP DesignJet CP Series Printers 8 Removal and Installation

8-4 Removal and Installation HP DesignJet CP Series Printers Safety Precautions (Safety symbols Immediately after the table of contents.) Review WARNING and CAUTION symbols and instructions before youservice the plotters. Follow these warnings and cautions for your protectionand to avoid damaging th...

Removal and Installation 8-5 HP DesignJet CP Series Printers Required Tools The following tools are required to remove and install the printer. T8 T9 T10 T20 T15 T25 3/16inch 5.5mm and Long Torx screwdriver with the indicatedattachments. Pozidrive PZ1 screwdriver. Small flat-blade screwdriver. Nut d...

8-6 Removal and Installation HP DesignJet CP Series Printers Electronics Module Refer to figure 1A ' page 8-9 Removal 1. This step is ONLY to be performed if the electronics module is beingREPLACED by a new electronics module. Otherwise go straight to step 2. 1. Enter Service Mode. 2. Enter Service ...

Removal and Installation 8-7 HP DesignJet CP Series Printers 7. Carefully remove the whole electronics module (item 13) by sliding it upand to the right. Installation Note: Working from the rear of the printer. 1. Ensuring there are no cables trapped between the printer and theelectronics module, in...

8-8 Removal and Installation HP DesignJet CP Series Printers 3. X-encoder cable in J1 4. Service station cable in J11 5. Refill station cable in J4 6. Media sensor cable in J6 7. Pinch wheel sensor cable in J8 8. X-motor cable in J7 9. Trailing cable in J3, J5 and J10 7. Install the left and right h...

Removal and Installation 8-9 HP DesignJet CP Series Printers 3 5 7 8 9 1 2 12 6 12 13 10 11 11 4 Figure 1A: Electronics Module

8-10 Removal and Installation HP DesignJet CP Series Printers Additional Rear Cover (Only applicable toHP DesignJets 3500CP and 3000CP) Refer to figure 1B page 8-11 Removal 1. Remove the central and right hand back covers (items 1 and 2) byreleasing them from holding clips. 2. Remove the eight T-20 ...

Removal and Installation 8-11 HP DesignJet CP Series Printers 3 1 5 4 2 6 Figure 1B: Additional Rear Cover (Only Applicable to HP DesignJets 3500CP/3000CP)

8-12 Removal and Installation HP DesignJet CP Series Printers Hard Disk Drive, Power Switch Cable THE HARD DISK DRIVE IS ONLY APPLICABLE FOR THE HP DESIGNJET 2500CP/3500CP PRINTER. Refer to figure 2 page 8-14 Removal Switch off the printer and remove the power cord. 1. Remove the following: 1. Windo...

Removal and Installation 8-13 HP DesignJet CP Series Printers Installation 1. Pull the power switch cable through the hole in the electronics module,then push the rocker switch (item 11) into the hole securing it withretaining clips. 2. Connect the power switch cable (item 10) to position J2 on the ...

8-14 Removal and Installation HP DesignJet CP Series Printers 1 2 3 4 5 6 7 8 9 10 11 Figure 2: Hard Disk Drive

8-15 Removal and Installation HP DesignJet CP Series Printers Window and Top Cover Refer to figures 3 and 4 page 8-16 and 8-17 Removal Switch off the printer and remove the power cord. 1. Remove two T-15 screws (item 1 on figures 3 & 4) securing the top cover to the left and right hand covers. 2...

8-18 Removal and Installation HP DesignJet CP Series Printers Left Hand Cover and Left Hand Trim Assembly Refer to figure 5 page 8-20 Removal 1. Remove the ink delivery system (Refer to the User Guide). Switch off the printer and remove the power cord. 2. Remove the following: 1. Window and Top Cove...

8-20 Removal and Installation HP DesignJet CP Series Printers 5 2 3 6 1 4 3 6 7 Figure 5: Left Hand Cover

Removal and Installation 8-21 HP DesignJet CP Series Printers Right Hand Cover and Right Hand Trim Assembly Refer to figure 6 page 8-23 Removal 1. Remove the ink delivery system (Refer to the User Guide). Switch off the printer and remove the power cable. 2. Remove the left hand back cover. 3. Disco...

8-22 Removal and Installation HP DesignJet CP Series Printers Installation Note 1: Ensure the front panel cable and the stand-by buttoncables are secured by the cable clamps on the inside of thecover. Note 2: At the rear of the right hand side chassis is a hole forthe cables to go through. If the ca...

Removal and Installation 8-23 HP DesignJet CP Series Printers 4 1 3 6 6 7 2 5 Figure 6: Right Hand Cover

8-24 Removal and Installation HP DesignJet CP Series Printers Front Panel and Stand-by Button Refer to figure 7 page 8-25 Removal Switch off the printer and remove the power cord. 1. Remove the following: 1. Window and Top Cover page 8-15. 2. Right Hand Cover page 8-21. 2. Remove the stand-by button...

Removal and Installation 8-25 HP DesignJet CP Series Printers 1 2 4 5 3 Figure 7: Front Panel and Stand-by Button

8-26 Removal and Installation HP DesignJet CP Series Printers Service Station Assembly and Service Station Flag Refer to figure 8 page 8-28 Removal of the Service Station Assembly 1. Remove the ink delivery system (Refer to the User Guide). Switch off the printer and remove the power cord. 2. Remove...

Removal and Installation 8-27 HP DesignJet CP Series Printers Installation of the Service Station Assembly 1. Release any cable clamps that may be wrapped around the service station to protect it while in transportation. Note: On the service station assembly there are two locatingpins, these will he...

8-28 Removal and Installation HP DesignJet CP Series Printers 1 2 3 4 5 7 6 8 9 Interconnect PCA 10 Figure 8: Service Station Assembly

8-29 Removal and Installation HP DesignJet CP Series Printers Primer Assembly (Only Applicable toHP DesignJets 2500CP/2000CP) NOTE FOR HP DESIGNJETS 3500CP/3000CP: IF THE PRIMER ASSEMBLY FAILS, YOU MUST REPLACE THE COMPLETE SERVICE STATION. Refer to figure 9 page 8-31 Removal Switch off the printer ...

8-30 Removal and Installation HP DesignJet CP Series Printers Installation 1. Install the primer assembly (item 3) into the correct position in the service station assembly (item 4), making sure no cables are trappedbetween the two assemblies. 2. Install three T-15 screws (item 2) securing the prime...

Removal and Installation 8-31 HP DesignJet CP Series Printers 2 1 3 4 Figure 9: Primer Assembly (Only Applicable to HP DesignJets 2500CP/2000CP)

8-32 Removal and Installation HP DesignJet CP Series Printers Encoder Strip Refer to figures 10 and 11 pages 8-34 and 8-35 Removal Switch off the printer and remove the power cord. 1. Remove the following: 1. Window and Top Cover page 8-15. 2. Right Hand Cover page 8-21. 3. Left Hand Cover page 8-18...

Removal and Installation 8-33 HP DesignJet CP Series Printers Installation Care should be taken while performing the following procedure, the encoder strip (item 6) has sharp edges and could cause injury. Caution: To prevent damage to the encoder strip, hold it at theends only. Caution: When install...

8-34 Removal and Installation HP DesignJet CP Series Printers 2 3 9 10 11 2 4 11 12 7 1 Figure 10: Encoder Strip

Removal and Installation 8-35 HP DesignJet CP Series Printers 5 6 7 8 Figure 11: Encoder Strip

8-36 Removal and Installation HP DesignJet CP Series Printers Trailing Cable Refer to figure 12 page 8-38 Removal Switch off the printer and remove the power cord. 1. Remove the following: 1. Electronics Module page 8-6. 2. Window and Top Cover page 8-15 3. Right Hand Cover page 8-21 2. Manually sli...

Removal and Installation 8-37 HP DesignJet CP Series Printers Installation 1. Connect the trailing cable into the three connectors on the carriage PCA. 2. Install the trailing cable (item 1) onto the trailing cable carriage clamp (item 2). Align the printed red line on the trailing cable as shown. 3...

8-38 Removal and Installation HP DesignJet CP Series Printers Align red 1 2 line as shown 3 4 5 6 7 Figure 12: Trailing Cable

Removal and Installation 8-39 HP DesignJet CP Series Printers Y-Axis Belt Refer to figure 13 page 8-41 Removal Switch off the printer and remove the power cord. 1. Remove the following: 1. Window and Top Cover page 8-15. 2. Right Hand Cover page 8-21. 3. Left Hand Cover page 8-18. The spring (item 1...

8-40 Removal and Installation HP DesignJet CP Series Printers Installation 1. Install the Y-axis belt (item 3) onto the carriage assembly making sure the belt is in between the two slider rods (see figure 14, item 5). 2. Install the carriage assembly page 8-42 Note: Make sure the Y-axis belt is not ...

8-42 Removal and Installation HP DesignJet CP Series Printers Carriage Assembly Refer to figure 14 page 8-44 Removal Switch off the printer and remove the power cord. 1. Remove the following: 1. Left Hand Cover page 8-18. 2. Window and Top Cover page 8-15. 3. Right Hand Cover page 8-21. 4. Service S...

Removal and Installation 8-43 HP DesignJet CP Series Printers Installation 1. Lubricate the slider rod with a small amount of oil. 2. Install Y-axis belt (item 5) onto the carriage assembly. Caution: The rear bushing (item 2) on the carriage assembly istensioned with a spring (item 3). When installi...

8-44 Removal and Installation HP DesignJet CP Series Printers 1 2 3 4 5 Figure 14: Carriage Assembly

8-45 Removal and Installation HP DesignJet CP Series Printers Y-Axis Motor Assembly Refer to figure 16 page 8-47 Removal Switch off the printer and remove the power cord. 1. Remove the following: 1. Window and Top Cover page 8-15. 2. Right Hand Cover page 8-21. 3. Left Hand Cover page 8-18. 4. Encod...

8-46 Removal and Installation HP DesignJet CP Series Printers Installation 1. Install the T-20 screw (item 4) securing the Y-axis motor assembly (item 6) to the front slider rod. 2. Connect the Y-axis motor cable (item 5) to the position J2 Y MOTOR on the refill interconnect PCA (item 7), then insta...

8-48 Removal and Installation HP DesignJet CP Series Printers Cutter Assembly (Only Applicable toHP DesignJets 2500CP and 2000CP) Refer to figure 17A page 8-49 Removal Switch off the printer and remove the power cord. 1. Remove the following: 1. Right Hand Cover page 8-21. 2. Remove the window. 3. M...

Removal and Installation 8-49 HP DesignJet CP Series Printers 1 2 2 3 4 Figure 17A: Cutter Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP)

8-50 Removal and Installation HP DesignJet CP Series Printers Cutter Assembly (Only Applicable toHP DesignJets 3500CP and 3000CP) Refer to figure 17B page 8-51 Removal Switch off the printer and remove the power cord. 1. Remove the following: 1. Right Hand Cover page 8-21. 2. Move the Carriage Assem...

Removal and Installation 8-51 HP DesignJet CP Series Printers 1 2 2 3 Figure 17B: Cutter Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP)

8-52 Removal and Installation HP DesignJet CP Series Printers Elevator Assembly Refer to figure 18 page 8-54 Removal Switch off the printer and remove the power cord. 1. Remove the ink delivery system (Refer to the User Guide). 2. Remove the following: 1. Window and Top Cover page 8-15. 2. Left Hand...

Removal and Installation 8-53 HP DesignJet CP Series Printers Installation Note: At the same time as performing step one, install loosecables into the cable clamp, which is located on the left handside chassis. 1. Install the elevator assembly onto the three loosened T-20 screws (item 2). Tighten th...

8-54 Removal and Installation HP DesignJet CP Series Printers 1 2 2 3 Figure 18: Elevator Assembly

8-55 Removal and Installation HP DesignJet CP Series Printers Refill Assembly Refer to figure 19 page 8-57 Removal Switch off the printer and remove the power cord. 1. Remove the following: 1. Window and Top Cover page 8-15. 2. Left Hand Cover page 8-18. 2. Disconnect the following cables from the r...

8-56 Removal and Installation HP DesignJet CP Series Printers Installation 1. Install the refill assembly (item 7) in the correct position between the Y-axis bracket (item 6) and the left hand side chassis. 2. Install the refill assembly onto the three T-15 screws (item 4) and secure the refill asse...

Removal and Installation 8-57 HP DesignJet CP Series Printers 2 3 4 1 5 6 7 4 8 2 Figure 19: Refill Assembly

8-58 Removal and Installation HP DesignJet CP Series Printers Bail Assembly and Star Wheel Assemblies Refer to figure 20 page 8-59 Removal 1. Open the window. 2. Manually move the carriage assembly to the left side of the printer. 3. Lifting up the bail assembly (item 1), push both the plastic arms ...

Removal and Installation 8-59 HP DesignJet CP Series Printers 1 2 Figure 20: Bail Assembly

8-60 Removal and Installation HP DesignJet CP Series Printers Starguard Assembly Refer to figure 21 page 8-61 Switch off the printer and remove the power cord. Removal 1. Remove the following: 1. Window and Top Cover page 8-15. 2. Left Hand Cover page 8-18. 3. Right Hand Cover page 8-21. 4. Refill A...

Removal and Installation 8-61 HP DesignJet CP Series Printers 1 2 Figure 21: Starguard Assembly

8-62 Removal and Installation HP DesignJet CP Series Printers Bail Stepper Motor Refer to figure 22 page 8-63 Removal Switch off the printer and remove the power cord. 1. Remove the following: 1. Left Hand Cover page 8-18. 2. Bail Arm Assembly page 8-58 2. Remove the top half of the elevator assembl...

Removal and Installation 8-63 HP DesignJet CP Series Printers 1 4 3 2 5 Figure 22: Bail Stepper Motor

8-64 Removal and Installation HP DesignJet CP Series Printers Refill Interconnect PCA Refer to figure 23 page 8-65 Removal Switch off the printer and remove the power cord. 1. Remove the following: 1. Left Hand Cover assembly page 8-18. 2. Remove the top half of the elevator assembly by releasing it...

Removal and Installation 8-65 HP DesignJet CP Series Printers 2 1 3 4 3 Figure 23: Refill Interconnect PCA

8-66 Removal and Installation HP DesignJet CP Series Printers X-Axis Assembly Refer to figure 24 page 8-68 Removal Switch off the printer and remove the power cord. 1. Remove the following: 1. Right Hand Cover page 8-21. 2. Window and Top Cover page 8-15. 3. Service Station Assembly page 8-26. 4. Le...

Removal and Installation 8-67 HP DesignJet CP Series Printers Installation 1. Install the X-axis assembly (item 6) in the correct position on the right hand side chassis, 2. While pushing down the X-axis assembly against the right hand side chassis, install three T-20 screws (item 5) securing the X-...

Removal and Installation 8-69 HP DesignJet CP Series Printers Overdrive Assembly and Drive Roller (OnlyApplicable to HP DesignJets 2500CP and 2000CP) Refer to figure 25A page 8-71 Switch off the printer and remove the power cord. 1. Remove the following: 1. Window and Top Cover page 8-15. 2. Left Ha...

8-70 Removal and Installation HP DesignJet CP Series Printers Installation of the drive roller Note: Make sure all the pincharm assemblies (item 11) are in thecorrect position before performing the next step. 1. Install the drive roller (item 10). Make sure the bearings at either end of the drive ro...

Removal and Installation 8-71 HP DesignJet CP Series Printers 1 2 4 3 5 6 7 8 8 9 10 11 13 12 Figure 25A: Overdrive Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP)

Removal and Installation 8-73 HP DesignJet CP Series Printers 2. Remove the shoulder screw (item 6) securing the cluster gear (item 7) to the left hand side chassis. 3. Move the pinch-arm lever to the up position. 4. Remove the drive roller (item 11) by holding the ends and lifting out. Installation...

Removal and Installation 8-75 HP DesignJet CP Series Printers 1 2 6 7 3 4 5 10 8 10 8 12 9 11 13 13 Media Button Cable Figure 25B: Overdrive Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP)

8-76 Removal and Installation HP DesignJet CP Series Printers Media Button Cable Interconnect PCA Make sure that the Media Button Cable is Routed as shown Figure 25C: Media Button Cable Routing (Only Applicable to HP DesignJets 3500CP and 3000CP)

Removal and Installation 8-77 HP DesignJet CP Series Printers Media Button (HP DesignJets 3500CP and 3000CP Only) Overdrive Shim (Item 1) Linear Blade (Item 2) Bail Assembly Cutter Assembly Shim (Item 4) z 3mm Minimum ! Screw (Item 3) Figure 25D: Overdrive Shims (Only Applicable to HP DesignJets 350...

8-78 Removal and Installation HP DesignJet CP Series Printers Entry Platen Refer to figure 26 page 8-80 Removal Switch off the printer and remove the power cord. 1. Remove the following: 1. Window and Top Cover page 8-15. 2. Left Hand Cover page 8-18. 3. Right Hand Cover page 8-21. 2. Carefully disc...

Removal and Installation 8-79 HP DesignJet CP Series Printers Installation 1. Carefully push the media sensor assembly (item 1) onto the retaining pin located underneath the entry platen. Care should be taken while performing the following procedure, the entry platen has sharp edges and could cause ...

8-80 Removal and Installation HP DesignJet CP Series Printers 1 2 3 4 5 Figure 26: Entry Platen

Removal and Installation 8-81 HP DesignJet CP Series Printers Roll Cover and Roll Feed Assemblies Refer to figure 27 page 8-83 Removal Switch off the printer and remove the power cord. 1. Remove the following: 1. Window and Top Cover page 8-15. 2. Left Hand Cover page 8-18. 3. Right Hand Cover page ...

8-82 Removal and Installation HP DesignJet CP Series Printers Installation 1. Install the three T-20 screws (item 6) securing the left hand roll feed assembly to the left hand side chassis. 2. Install the three T-20 screws (item 7) securing the right hand roll feed assembly to the right hand side ch...

Removal and Installation 8-83 HP DesignJet CP Series Printers 1 5 3 6 2 2 3 4 7 Figure 27: Roll Cover Assemblies

8-84 Removal and Installation HP DesignJet CP Series Printers Pincharm Assemblies, Pincharm Shaft andPincharm Sensor Refer to figure 28 page 8-86 Removal of the pincharm sensor Switch off the printer and remove the power cord. 1. Remove the following: 1. Right Hand Cover page 8-21. 2. Service Statio...

Removal and Installation 8-85 HP DesignJet CP Series Printers Installation of the pincharm sensor. 1. Install the pincharm sensor into the correct position and secure with two T-10 screws (item 1). 2. Install the pincharm sensor cable into the cable clamp (item 2) secured to the left hand side chass...

8-86 Removal and Installation HP DesignJet CP Series Printers 1 2 7 3 4 6 8 5 9 Figure 28: Pincharm Assemblies

Removal and Installation 8-87 HP DesignJet CP Series Printers Interconnect Cables Refer to figure 29 page 8-89 Switch off the printer and remove the power cord. Removal of the refill interconnect cable. 1. To remove the following: 1. Electronics Module page 8-6. 2. Left Hand Cover page 8-18. 3. Righ...

8-88 Removal and Installation HP DesignJet CP Series Printers Installation of the service station interconnect cable 1. Connect the service station interconnect cable to the service station interconnect PCA located underneath the service station assembly. 2. Connect the service station interconnect ...

Removal and Installation 8-89 HP DesignJet CP Series Printers 1 2 3 4 5 Figure 29: Interconnect Cables

8-90 Removal and Installation HP DesignJet CP Series Printers Media Button (Only Applicable to HP DesignJets3500CP and 3000CP) Refer to figure 30 page 8-91 Removal Switch off the printer and remove the power cord. 1. Remove the Media Guide (item 1) from the Overdrive Assembly by unclipping it from u...

Removal and Installation 8-91 HP DesignJet CP Series Printers 1 2 3 4 Figure 30: Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP)

9-2 Preventive Maintenance HP DesignJet CP Series Printers Moisture on the Printer Users should use the Printer in an environment between 5% and 95%relative humidity. To recover from moisture condensation, turn the PrinterOff, and, using the main roller as a reference, wait until the Printer iscompl...

Preventive Maintenance 9-3 HP DesignJet CP Series printers Cleaning the Drive Roller The drive roller cleaning procedure should be performed onlyby HP trained personnel: otherwise personal injury may occur. If ink is spilled on the drive roller, remove the ink. Due to the ink’sreflectance, ink on th...

9-4 Preventive Maintenance HP DesignJet CP Series Printers 12 Switch the Printer OFF and then ON again after a few seconds. 13 Allow the drive roller to dry before inserting media in the Printer.

Preventive Maintenance 9-5 HP DesignJet CP Series printers Cleaning the Electrical Contacts? The problem.The printer fires drops by sending electrical signals from the printheadcarriage to the printhead through the electrical contacts present on thecarriage and on the printheads. The problem is that...

10-1 HP DesignJet CP Series printers 10 Functional Overview

10-4 Functional Overview HP DesignJet CP Series printers Service Station Interconnect: This small PCA provides connectivitybetween the main PCA and the sensors and stepper motors on the righthand side. It is located underneath the service station. Refill Station Interconnect: This small PCA provides...

Functional Overview 10-5 HP DesignJet CP Series Printers Encoder Strip The encoder strip is used by the carriage Assembly as a reference point. Thecarriage assembly sensor reads windows in the encoder strip. This enablesthe carriage assembly to know exactly where it is on the Y-axis assembly. Traili...

Functional Overview 10-7 HP DesignJet CP Series Printers Stepper Motors Three six pin connectors connect three stepper motors on the left hand sideto the refill interconnect PCA: The Bail stepper motor lifts the bail assembly during paper loadingDuring printhead refill the Elevator stepper motor mov...

10-8 Functional Overview HP DesignJet CP Series printers Mechanical Interface Sensors Media Sensor: Detects if the media is loaded or not.Pinch wheel Sensor: Detects if the position of the pinch arm is up ordown.Service Station Sensor: Senses the position of the service stationassembly.Primer Sensor...

Reinstalling the Fiery X2-W This is the procedure for replacing a Fiery X2-W at a customer site. It is assumed that you have contact with a system administrator who will supervise the installation and the network setup. Before you begin Make sure you are familiar with the following before you attemp...

2. Power on the Fiery X2-W using the power switch on the back panel. 3. Allow the Fiery X2-W Start-up diagnostics to proceed without interruption while you watch the Control Panel. Do not press any buttons on the Control Panel when the message appears: “For software update or setup, press any key.” ...

Connect to the network The network ports on the motherboard are: • AUI (Attachment Unit Interface) port for a thin Ethernet cable (thinnet) or a thick Ethernet cable (thicknet) • RJ-45 port for 10/100BaseT twisted pair T O C O N N E C T A T H I N N E T O R T H I C K N E T C A B L E T O T H E F I E R...

4. Verify the network connection and perform any additional network Setup required. Print a Configuration page from the Print Pages submenu (see page 2) for reference. 5. Verify that the Fiery X2-W appears in the list of printers on a networked computer, and print a few test documents from a compute...

Table for Fiery X2-W Network Setup Obtain information from the network administrator or the contact at the customer site to fill in the column on the far right if you do not have a Configuration page from the Fiery X2-W that was deinstalled. Network type Information from the network administrator Fi...

Glossary-1 HP DesignJet CP Series Printers Glossary