HP 2000CP 2500CP - Manual
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Table of Contents:
- Page 3 – Service Manual
- Page 4 – Using this Manual; Purpose; A small arrow
- Page 5 – Contents; Troubleshooting
- Page 6 – System Error Codes; System Error: 07xxxx XXXXXXXX
- Page 7 – User Messages
- Page 8 – Image Quality
- Page 10 – Preventive Maintenance
- Page 11 – 0 Functional Overview; APPENDIX - Reinstalling the Fiery Box
- Page 12 – General Definition of Safety Symbols; International caution symbol (refer to manual): the product is
- Page 14 – Introduction; Which Firmware relates to which Ink system?
- Page 15 – nd Flash” is displayed on the front-panel.
- Page 16 – “Receiving Binary Code” will be displayed on the front-panel.
- Page 17 – When the data on the Flash SIMM is erased the message “Please; Download Binary Code” is displayed on the front-panel.; To download the PostScript data to the Flash SIMM follow these; 1 When the Flash SIMM is completely programmed, the message; and the Printer will start the initialization procedure.
- Page 18 – Remove the SIMM cover on the back of the Electronics Module.; Press the Down Arrow key and the message “Erasing Flash” is
- Page 19 – Model and Serial Number of the printer.
- Page 20 – Have you Performed the Necessary Service Calibrations?; REMEMBER THAT CERTAIN CALIBRATIONS ARE REQUIRED; When Re uired; What can I do to Solve Image Quality Problems?
- Page 21 – Cleaner Part Number C6247A.
- Page 22 – first before trying anything else.
- Page 23 – Is the client using Best Mode on Coated Media in high humidity?
- Page 24 – Replace the Overdrive Assembly and the Clutch; Perform the Refill Calibration; What can I do if the Printer does not Power ON?; first slot from the left) at the back of the Printer.; What can I do if the Line Sensor has Problems Detecting Media?; reflecting the light. Clean the drive-roller
- Page 26 – What is the Ink System?; appears on the
- Page 27 – Reinstall the Ink Delivery System as follows:; will see the four squares representing the printheads flashing.
- Page 28 – Slightly more useable ink for Imaging printheads. There is an
- Page 29 – Use higher image quality settings
- Page 30 – Refill Avoidance Tips; option to guarantee the maximum ink available for the next print.; Don’t try to nest more than 15 ft^2 of prints.; part to be printed. Refills are less noticeable in light prints.; How Do I Clean the Electrical Contacts?
- Page 31 – How Do I Print some of the Internal Prints?; Print the Service Print as follows:; In the Utilities submenu, scroll to “Service Tests” and press Enter.; Scroll to “Service Print” and press Enter.
- Page 32 – If the EEROM is cleared, the counters will be reset to zero.; In the Internal Prints submenu, scroll to “Usage Report” and press; The Usage Report will then be printed.
- Page 33 – Print the PostScript Config as follows:; The PostScript Config will then be printed.
- Page 34 – How to Navigate through the Front-Panel Menu; Applicable only to
- Page 35 – Continued from Previous Page
- Page 37 – Error code
- Page 38 – Important Information on Troubleshooting Error Codes; Refer to System Error Code 07xxxx.; Problem Description: The Checksum read on the Flash SIMM is; Reseat the Flash SIMM.
- Page 39 – Problem Description: The base DRAM or the RAM SIMM tests failed.; Replace the Electronics Module
- Page 40 – Problem Description: A fuse on the Main PCA has blown.
- Page 42 – Perform the Carriage Calibration
- Page 44 – Problem Description: The DC Motor Driver ASIC Test Failed.
- Page 45 – Problem Description: One of the Stepper Motors has failed.
- Page 46 – Page; Problem Description: ADC Test Failure in the Main PCA.; Replace the Trailing Cable
- Page 47 – Problem Description: A short circuit in the Y/X-axis or ANY stepper; Bail
- Page 48 – Problem Description: ADC Test Failure in the Carriage PCA.
- Page 49 – Problem Description: Problem in setting the Printhead Voltage.
- Page 51 – Problem Description: Problem with the Carriage Board.
- Page 52 – Problem Description: Error reading the EEROM.; Problem Description: An action outside the EEROM limits has been
- Page 54 – Enter in Service Mode
- Page 55 – Problem Description: Error in finding the Primer home position.; Replace the Service Station interconnect cable
- Page 56 – Problem Description: Error in finding the Elevator home position.; Replace the Refill interconnect cable
- Page 59 – Problem Description: Error in finding the Service Station home
- Page 62 – Problem Description: Error during initialization of the Y-axis.; Clean and lubricate the slider rods.; Problem Description: MIO Card Error
- Page 64 – Problem Description: Incorrect Line Sensor type in the EEROM.
- Page 65 – Problem Description: Incompatible Firmware and Line Sensor.
- Page 67 – Problem Description: Hard Disk Drive Error.
- Page 68 – st Digit
- Page 70 – Message Explanations and Actions; Message; for yes
- Page 72 – An error on the hard disk has been detected.; to check the ink system.; ress; to continue. Image print quality may be affected, and ink may leak; If this does not solve the problem, you will have to replace
- Page 73 – to continue. You may continue printing, but you may not get your; should replace the faulty ink systems immediately.; . If this does not solve the problem, you
- Page 74 – . If this does not solve the problem, you will have to replace; to continue. Image print quality may be affected. Replacement of; to replace the erroneous ink systems.
- Page 76 – Enter key to clear the message from the front panel. Check the; or the Replace Ink System key to install the ink systems in order to; print with your printer.; the printhead, printhead cleaner and ink cartridge within an
- Page 77 – (This message only applies to firmware revision
- Page 78 – to check the
- Page 79 – or
- Page 80 – become dislodged or; erroneous ink systems in order to print with your printer again.; menu, and opened the left door when instructed.
- Page 81 – Replace Ink System
- Page 82 – Yes; Either: Sheet mode was chosen while loading roll media.
- Page 83 – ΝΟ→; STATUS Messages
- Page 85 – Spare lens covers are inside the right door.; Pause key but the printer was busy performing a previous
- Page 86 – (This message only applies to firmware
- Page 87 – Service Tests
- Page 88 – Initialization Sequences
- Page 89 – WARNING; The purpose of this test is to verify the operation of the:
- Page 90 – Refill Valve Sensors.
- Page 92 – press the Enter button.
- Page 93 – The test is continued on the next page.
- Page 94 – Electronics Failure; In these cases, Replace the Electronics Module; Hard Disk Failure; “D0105 Fail” - The Line Sensor presence test failed.
- Page 95 – Carriage Failure; “D0106 Fail” - The problem could be related to several areas.
- Page 96 – Perform the Line Sensor test as follows:; sensor of the carriage is placed over the media.
- Page 97 – LED; Green
- Page 98 – Perform the Carriage Axis test as follows:; “D0301 Fail” - The Static test has failed
- Page 99 – Encoder Strip Failure; “D0304 Fail” - The Encoder Strip has failed.
- Page 100 – IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE; Perform the Media Axis test as follows:; If the test passes, the “D0400 OK” message is displayed on the; “D0401 Fail” - The Accuracy test has failed.; Mark Encoder Failure; “D0404 Fail” - Problem finding the Mark Encoder.
- Page 102 – Perform the Service Station test as follows:; “D0501 Fail” - Problem detected in the Primer Assembly.
- Page 103 – Check if the Service Station flag is installed correctly.
- Page 104 – Perform the Refill test as follows:; “D0601 Fail” - Problem detected in the Refill Assembly.
- Page 105 – Perform the Front Panel test as follows:; In the Diagnostics submenu, scroll to “D07 Front Panel” and press; IF THIS TEST PASSES, DO NOT REPLACE THE FRONT-PANEL; to resolve the problem, try one of the following:
- Page 106 – Perform the Sensors test as follows:; The XX corresponds to the sensor which you were testing.
- Page 107 – Right Door Sensor Failure; “D0804 Fail” - Black Refill Valve Sensor failed.
- Page 108 – In these cases, try one of the following:; “D0808 Fail” - Standby Button Sensor failed.; Media Sensor Failure
- Page 109 – Perform the MIO Presence test as follows:; In the Diagnostics submenu, scroll to “D09 MIO Presence” and press; If the test passes, the “D0900 OK” message is displayed on the; If the MIO card fails the test, try one of the following:
- Page 110 – Perform the Cutter test as follows:; Replace the Cutter Assembly page 8-48.
- Page 111 – Perform the Bail test as follows:; If the Bail Assembly is raised, then the test has passed.
- Page 112 – Perform the Image Quality test as follows:; In the Diagnostics submenu, scroll to “D12 Image Quality” and press; Check if the Line Sensor is installed and connected correctly.
- Page 113 – 2 Press Previous when you have completed the test. The “D1200 Done”
- Page 114 – Perform the Printhead ID test as follows:; In the Diagnostics submenu, scroll to “D13 Printhead ID” and press; If the Printer is using HP DesignJet CP Ink System (Inks for
- Page 115 – D14. Printhead Continuity; Perform the Printhead Continuity test as follows:; The following message is displayed on the front-panel:; PH; Use the Up and Down arrow keys to show the values of the different; Try the following to solve the problem:
- Page 116 – As a last resort, replace the Carriage Assembly page 8-42.; Press Previous when you have completed the test. The “D1400 Done”
- Page 117 – Perform the Clean Roller test as follows:; In the Diagnostics submenu, scroll to “D15 Clean Roller” and press; The “Unload Media” message is displayed on the front-panel. Remove
- Page 118 – The purpose of this test is to clear the EEROM.; In the Diagnostics submenu, scroll to “D16 Erase EEROM” and press; If you DO NOT want to erase the EEROM press the Previous key. The; message “D1600 Cancelled” will be displayed.; If you want to erase the EEROM press the Enter key. While the EEROM; If the test fails, Replace the Electronics Module page 8-6.
- Page 119 – The purpose of this test is to reset the internal counters.; If you DO NOT want to reset the counters, press the Previous key. The; message “D1700 Cancelled” will be displayed.; If you want to reset the counters, press the Enter key. While the
- Page 120 – Perform the HDD Revision test as follows:
- Page 121 – NOTES
- Page 122 – Service Calibrations
- Page 123 – Calibrations
- Page 125 – Color Calib. page 5-16 (Only available in the HP DesignJet
- Page 126 – Entering the Service Calibrations Menu System; calibration is displayed.
- Page 128 – THIS CALIBRATION MUST BE DONE WITH THE PRINTHEADS; Perform the Carriage calibration whenever the:
- Page 129 – In these cases, Perform the Electronics test
- Page 130 – Perform the Refill calibration whenever the:
- Page 131 – Perform the line sensor calibration whenever the:
- Page 134 – C05. Printheads Alignment; While the Calibration is being performed, the message “Aligning; If the calibrations fails,
- Page 135 – C06. Printheads Check; Perform the Printheads Check calibration whenever:; While the Calibration is being performed, the message “Checking; Printheads” will be displayed on the front-panel.
- Page 138 – C08. Service Accuracy; Perform the Service Accuracy calibration whenever:; The “Create pattern / Measure pattern” message is displayed.; Press the Up Arrow key to select “Create pattern”.
- Page 139 – A “Status / Printing” message is displayed while plotting.; Remove the media when the Printer has finished plotting.; 0 The “Create pattern / Measure pattern” message is displayed.; using the line sensor on the carriage assembly.
- Page 140 – Perform the Maintenance Calibration as follows:; In the Calibrations submenu, scroll to “C9 Maintenance” and press; If you are about to replace the Electronics Module, you MUST note; front-panel. Use the following keys to adjust the swaths counter.
- Page 142 – The message “Choose Character Set” will be displayed on the
- Page 144 – Image Quality Troubleshooting Checklist
- Page 145 – Print Quality; Driver print quality configuration:; page 6-5) using HP Media and configuring the; Service Accuracy Calibration (details
- Page 146 – Print Modes; User input to print mode selection consists of the following:
- Page 147 – Image Quality Print; quality problem was discovered.; Producing the Image Quality Print; Image Quality Print from the Utilities / Service tests menu,; then press Enter to print the test.; The Image Quality Test print looks like this:
- Page 149 – Analyzing the Image Quality Print; The Image Quality Print will contain five patterns as follows:; Color Alignment Quality Test page 6-14.
- Page 150 – Secondary Color; The main causes of banding are due to:
- Page 151 – Example A; require servicing or could be damaged.
- Page 152 – may require servicing or could be damaged.
- Page 153 – Example B; Refer to Test Pattern 4
- Page 154 – Example C
- Page 155 – Test Pattern 3: Nozzle Print Test
- Page 158 – Test Pattern 5: Color Variation Test
- Page 159 – Select Color Calibration to Now.
- Page 160 – No Printing Defects Found in the Image Quality Print
- Page 161 – Print Quality Problems; Problem Description: At one or both edges of print, thin dark lines; Only Applicable to HP DesignJet 3500CP; Wider band, single color missing, sharp bottom
- Page 162 – Band with sharp top edge, single or multiple; colors missing; Missing single row of dots within 0.4; of refill; Improving color variation seen at refill.
- Page 163 – Color spots in print; Problem Description: Light spots in imaged media matching up to
- Page 164 – Missing/ Light Blocks of color in a print; Cover opened, or cover sensor not making good
- Page 165 – Bleed into white areas on Glossy media (Chia); Printing in a faster printmode will reduce or; eliminate this effect.; Add a 0.5cm stripe of the color showing the; print. This may prevent the problem as well.
- Page 166 – Printer Not Detecting Out Of Ink Properly; Ink Level indicator shows low AND; Check OR; The temperature of the printhead rises to 15
- Page 168 – Parts and Diagrams
- Page 171 – Printer Support (HP DesignJet 2X00CP Only)
- Page 172 – Printer Support (HP DesignJet 2X00CPOnly)
- Page 173 – Printer Support (HP DesignJet 3500CP Only)
- Page 174 – Printer Support (HP DesignJet 3X00CP Only)
- Page 175 – Right Hand Cover Area
- Page 177 – Left Hand Cover Area
- Page 191 – Elevator Assembly
- Page 193 – Refill Assembly
- Page 195 – Carriage Assembly
- Page 197 – Roll Cover Area
- Page 199 – Service Station Assembly Area
- Page 201 – X-axis Motor Assembly
- Page 202 – (Applicable to HP DesignJets 2X00CP and 3X00CP)
- Page 203 – Drive Roller Area (HP DesignJet 2X00CP Only)
- Page 204 – Drive Roller Area
- Page 207 – Entry Platen Area
- Page 209 – Pincharm Assembly
- Page 211 – Refill Interconnect PCA and Cutter Assembly
- Page 212 – with
- Page 216 – SCSI Interface Port
- Page 217 – Compatible Documentation
- Page 220 – Front Panel Overlays (HP DesignJets 2X00CP Only)
- Page 221 – Interface Cables
- Page 222 – Removal and Installation
- Page 225 – Safety Precautions; Do not wear clothing that is subject to static build-up.
- Page 226 – Required Tools
- Page 227 – Electronics Module; Refer to figure 1A; Removal; Switch off the printer and remove the power cord.; Note the position of the SIMMs. From left to right:
- Page 228 – Installation; Note: Working from the rear of the printer.
- Page 229 – Service station cable in J11
- Page 230 – Figure 1A: Electronics Module
- Page 231 – Refer to figure 1B page 8-11
- Page 232 – Figure 1B: Additional Rear Cover
- Page 233 – Hard Disk Drive, Power Switch Cable; THE HARD DISK DRIVE IS ONLY APPLICABLE FOR THE; Remove the following:
- Page 234 – Connect the hard disk power cable (item 7) to the hard disk driver.
- Page 235 – Figure 2: Hard Disk Drive
- Page 236 – Window and Top Cover
- Page 239 – Left Hand Cover and Left Hand Trim Assembly; Refer to figure 5 page 8-20; Making sure the left hand door is open, remove the left hand cover
- Page 241 – Figure 5: Left Hand Cover
- Page 242 – Right Hand Cover and Right Hand Trim Assembly; Refer to figure 6 page 8-23; Switch off the printer and remove the power cable.; Disconnect the front panel cable from position J1 FRONT PANEL on; the electronics module.
- Page 243 – right hand side chassis.
- Page 244 – Figure 6: Right Hand Cover
- Page 245 – Front Panel and Stand-by Button; Refer to figure 7 page 8-25; by releasing it from the retaining clips.; Secure the button in the cover by pushing it onto retaining clips.
- Page 246 – Figure 7: Front Panel and Stand-by Button
- Page 247 – Service Station Assembly and Service Station Flag; Refer to figure 8 page 8-28; Removal of the Service Station Assembly; Remove the following; Removal of the Service Station Flag.; Position the flag horizontal and push down and to the right
- Page 248 – Installation of the Service Station Assembly; Release any cable clamps that may be wrapped around the service; Installation of the Service Station Flag
- Page 249 – Interconnect PCA; Figure 8: Service Station Assembly
- Page 250 – Refer to figure 9 page 8-31
- Page 251 – service station assembly.
- Page 252 – Figure 9: Primer Assembly
- Page 253 – Encoder Strip; Remove the two nuts and two washers (items 11) securing the encoder
- Page 254 – Care should be taken while performing the following; Route the encoder strip (item 7) through the encoder sensor in the; carriage assembly. Install the encoder strip roof.; Install the power cable and turn the printer on in service mode.
- Page 255 – Figure 10: Encoder Strip
- Page 256 – Figure 11: Encoder Strip
- Page 257 – Trailing Cable
- Page 258 – not interfere with the movement of the carriage.; Connect the power cord and turn the printer on in service mode.
- Page 259 – Align red; Figure 12: Trailing Cable
- Page 260 – Remove the carriage assembly page 8-42
- Page 261 – The spring is under high tension and could spring; If you have removed the tensioner wedge clip (item 4) and the spring
- Page 263 – releasing it from the retaining clips.
- Page 264 – carriage assembly onto the slider rods.; Install the power cable and turn the printer on in service mode.
- Page 265 – Figure 14: Carriage Assembly
- Page 266 – Y-Axis Motor Assembly
- Page 267 – securing it to the printer.
- Page 269 – Move the Carriage Assembly to the right.; assembly onto the overdrive assembly.
- Page 270 – Figure 17A: Cutter Assembly
- Page 271 – Move the Carriage Assembly to the right.; Tighten the screw (item 1) located on the right end of the Starguard
- Page 272 – Figure 17B: Cutter Assembly
- Page 273 – the left hand side chassis.; Disconnect the platform sensor cable from position J5 PLATEF
- Page 274 – the refill interconnect PCA.; Connect the elevator stepper motor cable in position J9 ELEV; retaining clips at the back and push down and to the right.
- Page 275 – Figure 18: Elevator Assembly
- Page 276 – Valve sensor cable in position J4 VALVE SENSOR
- Page 277 – the refill assembly to the left hand side chassis.
- Page 278 – Figure 19: Refill Assembly
- Page 279 – Bail Assembly and Star Wheel Assemblies; Remove the right side of the bail arm first and then the left.; bail assembly into holes in the left and right hand side chassis.
- Page 280 – Figure 20: Bail Assembly
- Page 281 – Starguard Assembly
- Page 282 – Figure 21: Starguard Assembly
- Page 283 – Bail Stepper Motor
- Page 284 – Figure 22: Bail Stepper Motor
- Page 285 – Refill Interconnect PCA; retaining clips at the back and lifting up and to the left.; the two supporting rings (item 3) into the left hand side chassis.
- Page 286 – Figure 23: Refill Interconnect PCA
- Page 287 – Service Station Assembly
- Page 288 – Service Station Assembly
- Page 290 – retaining clips at the back, then lifting up and to the left.; To remove the Drive Roller only; Service Station Assembly
- Page 291 – Installation of the drive roller; Installation of the overdrive assembly; left and right hand side chassis.
- Page 292 – Figure 25A: Overdrive Assembly
- Page 294 – Take care when installing the Overdrive Assembly and make sure
- Page 296 – Media Button Cable; Figure 25B: Overdrive Assembly
- Page 297 – Figure 25C: Media Button Cable Routing
- Page 298 – Minimum; Bail Assembly; Minimum; Figure 25E: Overdrive Shims
- Page 299 – Entry Platen
- Page 300 – located underneath the entry platen.; hand side of chassis.
- Page 301 – Figure 26: Entry Platen
- Page 302 – Roll Cover and Roll Feed Assemblies; Service Station Assembly
- Page 303 – assembly to the left hand side chassis.
- Page 304 – Figure 27: Roll Cover Assemblies
- Page 305 – Removal of the pincharm sensor; Removal of the pincharm assemblies and the pincharm shaft.
- Page 306 – Installation of the pincharm sensor.; Installation of the pincharm assemblies and the pincharm shaft.; Overdrive Assembly and Drive Roller page 8-69
- Page 307 – Figure 28: Pincharm Assemblies
- Page 308 – Interconnect Cables; Removal of the refill interconnect cable.; Removal of the service station interconnect cable.; electronics module from position J11 SRVCE STN.
- Page 309 – Installation of the service station interconnect cable
- Page 310 – Figure 29: Interconnect Cables
- Page 311 – Remove the Media Guide (item 1) from the Overdrive Assembly by; the Overdrive Assembly.
- Page 312 – Figure 30: Media Button
- Page 314 – Moisture on the Printer; W A R N I N G; General Cleaning; Proper general cleaning should include the following:; Blow away dust accumulation with compressed air if available.
- Page 315 – “D1500 Done” message is displayed on the front-panel.
- Page 316 – 2 Switch the Printer OFF and then ON again after a few seconds.
- Page 317 – Cleaning the Electrical Contacts?; Scheduled Maintenance; Level of Printer Usage; number of pages per day can be higher.; “Maintenance Advised”
- Page 320 – Functional Overview
- Page 323 – Carriage
- Page 324 – Service Station Assembly; The main functions of the Service Station are:; Primer Assembly
- Page 326 – Stepper Motors; Line Sensor
- Page 327 – Mechanical Interface Sensors
- Page 329 – Reinstalling the Fiery X2-W; Before you begin; Unpack the Fiery X2-W; Connect power and start the Fiery X2-W
- Page 330 – Connect to the printer and print a Test page
- Page 331 – Connect to the network
- Page 332 – Connect the Fiery X2-W to a PC via the parallel port; Before you leave the customer site
- Page 333 – Table for Fiery X2-W Network Setup
- Page 335 – Glossary
- Page 341 – Index
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Service Manual
HP DesignJet 2000CP
HP DesignJet 2500CP
HP DesignJet 2800CP
HP DesignJet 3000CP
HP DesignJet 3500CP
HP DesignJet 3800CP
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Summary
Page 3 - Service Manual
Service Manual HP DesignJet 2000CPHP DesignJet 2500CPHP DesignJet 2800CPHP DesignJet 3000CPHP DesignJet 3500CPHP DesignJet 3800CPPrinters
Page 4 - Using this Manual; Purpose; A small arrow
ii Using this Manual HP DesignJet CP Series Printers Using this Manual Purpose This manual contains information necessary to test, calibrate and service: D HP DesignJet 2000CP printer (model C4703A) D HP DesignJet 2500CP printer (model C4704A) D HP DesignJet 2800CP printer (model C6085A) D HP Design...
Page 5 - Contents; Troubleshooting
iii Contents HP DesignJet CP Series Printers Contents Using this Manual ii . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Safety Symbols x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Tr...
