AT&T 974 - Manual

2 Bef o re y ou begin Bef o re y ou begin Before you begin Parts list Your box should include: Tools needed You will also need a small Phillips head screw driver to install your phone. AT&T A A Small Business System Speak k com and Caller ID/Call Waiting 974 r n USER’ R R S ’ Par t 2 dvanced ll ...

DSL users Connecting a DSL line to L1/L2 may interfere with the advanced features ofthis telephone, (such as intercom, hold, and line privacy,) which work bysending data signals over line 1. These data signals are sent at some of thesame frequencies as those used by your DSL service. Also, DSL lines...

NOTE: If your DSL service provider cannot supply a DSL splitter, it is possible to purchase an outdoor DSL splitter over the Internet. If you are a new DSL customer, your DSL service provider will probably askyou if you have more than one telephone line in your home or business, or ifyou are install...

Glossary continued from page 5 Home area code: This is the area code for your telephone number. Most users simply dial the seven digits of a phone number to make a call withintheir own area code and 11 digits outside of their area code. If this applies toyou, you should enter your own area code into...

Programmable features list Default settings indicated by *. Feature: Function: Options: One touch Choose default mode Intercom* or telephone preference for one touch ( EXT ) buttons. Extension no. Assign an extension 11*-26 number to this phone. Ringer on/off Turn the ringer on or On* or off off for...

Audible signals When you hear: It means: A rapid double-ring You have an incoming intercom call. pattern, repeating A long single ring, You have an incoming transferred call. repeating A short single ring , The extension number you just repeating programmed has already been assigned.Choose another n...

If you are installing multiple phones in your telephone system, you must installand program one set at a time. If more than one extension is assigned thesame extension number, a repeating shor t ring (error ring) sounds at theextension you are programming and the screen display includes EXT u XX u i...

Table/desk installation For best results, follow the directions in Battery installation on page 11 before installing the phone. Recommended wiring configuration for phone system NOTE: The total length of telephone wire used in your system should not be more than 600 feet as it may cause interference...

Table/desk installation continued from page 13 • Four one-line jacks (To use this installation option, you’ll need to purchase two two-line adapters. Adapters are availableat retail stores or by calling 1 (800) 222–3111 .) • Two two-line jacks 2. Connect the handset cord. Plug one end of the coiled ...

3. Connect the power adapter to the telephone. Use only the power adapter provided with this product. To obtain a replacement, call 1 (800) 222–3111 . Plug one end of the power adapter into the jack labeled POWER on the back of the phone. Plug the other end into a standard electrical outlet not cont...

Convenience ports If you want to connect another device (such as a modem or fax machine) to the wall jack, you can use the jacks on the phone labeled AUX . These convenience ports use lines 3 and 4; a call picked up on line 3 or 4 atanother extension may interrupt fax, modem, or message transmission...

20 Men u operation Men u operation Feature setup, memory programming and some individualfeature operations for the 974 use menus shown in thescreen display. Use the navigation buttons ( < , > , + , - , E ) to begin, end and move through menu operations (for example, feature setup). • Press E t...

Menu structure Use the menu to set up the values for the 974 features.Access the menu by pressing E when the phone is idle. The menu structure for the feature setup menu isshown below. One touch Preference IntercomTelephone Progam Pause ToneFlashCancel View Done Main menu Phone settings Extension no...

Shortcut to language menu This phone comes programmed for English screen displays.If you need to change the screen language to Spanish orFrench, you can use these steps to reach the LANGUAGE menu more quickly. 1. Press E to begin feature setup. 2. Press + twice. The screen display includes LANGUAGE ...

23 Featur e setup Featur e setup Set one touch preference Choose whether pressing an EXT button automaticallyinitiates an intercom or one touch call. If you want toplace one touch calls using only one button, set thisfeature to TELEPHONE . If you want to place intercom calls using only one button, s...

Assign an extension number toyour phone Every individual phone in your telephone system MUST be assigned a unique extension number for the intercomfeature to work. 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS . 3. Press E . The screen display include...

Select the ringer type You can choose a ring pattern for incoming phone calls. NOTE: Incoming intercom calls use ringer type 1 and cannot be changed. 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS . 3. Press E . The screen display includes EXTENSION NO...

Set delay ring Set the length of time before incoming calls will ring at this extension. NOTE: If you choose to set a delayed ring on a phone with voice mail ser vice, the phone may not ring at allbefore voice mail picks up the call. 1. Press E to begin feature setup. 2. Press - until the screen dis...

Turn auto-mute on or off Choose whether sounds at this extension will be heardautomatically in response to a page (auto-mute off) oronly when M is pressed. Auto-mute off permits hands-free conversation and room monitoring; auto-muteon protects privacy. 1. Press E to begin feature setup. 2. Press - u...

Set dial mode 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS . 3. Press E . The screen display includes EXTENSION NO . 4. Press - until the screen display includes TONE/PULSE and the current setting. 5. Press < or > to toggle between Tone and Pul...

Set the time and date 1. Press E to begin feature setup. 2. Press - until the screen display includes TIME/DATE . 3. Press E . The screen display includes HOUR and the current hour setting. 4. Press < or > until the correct hour is shown. 5. Press - to save the hour setting. The screen display...

Turn line usage on or off for eachline If you are not using all four phone lines at this extension,you need to turn off line usage for the unused lines. Ifyou expand to a second, third or fourth line, turn lineusage back on. Line 1 must be turned on for the intercomto work. NOTE: You may use any com...

33 Featur e setup Featur e setup Set automatic mode Choose the mode (headset or speakerphone) to be usedautomatically when you press a LINE button with thehandset in the base unit. 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS . 3. Press E . The scre...

Turn screen backlight on or off 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL h OPTIONS . 3. Press E . The screen display includes LINE USAGE . 4. Press - until the screen display includes LCD BACKLIGHT and the current setting. 5. Press < or > to toggl...

Reset COVM indicator If a COVM indicator remains on when there are nomessages on that line, you may have received a false signalfrom your local telephone service provider. You can clearthe indicator manually. 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL H O...

You will need to program the next two features ifthis phone is the designated console phone for yourCentrex system. Set this phone to be the Centrex console phone NOTE: This feature is for use with Centrex systems only. 1. Press E to begin feature setup. 2. Press - until the screen display includes ...

Set the Centrex console delayedring time NOTE: This feature is for use with Centrex systems only. Set the length of time the phone will route your calls to the Centrex console phone. One ring is about six seconds. 1. Press E to begin feature setup. 2. Press - until the screen display includes CENTRE...

NOTE: This phone comes programmed to use line 1 (default prime line) for calls if you do not press a LINEbutton. (To change the prime line, see Assign the prime line on page 32 of this manual.) When you answer a call, the phone automatically selects the ringingline. Make or answer a call NOTE: This ...

Make or answer a call continued from page 43 Headset You can use this phone hands-free when you install anyindustry standard two-band 2.5mm headset or othercompatible, electronically isolated headset. The headsetsmust be purchased separately. Handsets are available bycalling Customer Service at 1 (8...

Switch between handset, headsetand speakerphone To switch from handset to headset orspeakerphone, press h or K , then replace the handset. (In order to use the headset, it must beplugged in.) To switch from speakerphone to handset, lift the handset. (Do not press K or the call will be disconnected.)...

46 Telephone operation Telephone operation Call privacy To ensure call privacy, this phone allows only one set at a time to use a line. Cancel call privacy During the call, press the LINE button for the call. You’ll hear a short beep. Others can now join the call. Restore call privacy Press the LINE...

Volume Handset/speakerphone/headset volumecontrol When you are on a call, press VOLUME + to increase call volume. Press VOLUME - to decrease volume. You will hear a beep when you reach the minimum ormaximum level. Ringer volume When the phone is ringing, press VOLUME + or VOLUME - to adjust the ring...

Redial stack The last six numbers dialed from this extension areautomatically stored in the redial memory stack. You canreview the numbers in the redial memory and dial one ifyou wish. 1. When the phone is not on a call, press R . 2. Press + or - to scroll through the last six numbers dialed at this...

Hold While on a call, press and release H . The LINE light for the line on hold flashes slowly in green, and adouble-beep sounds every 30 seconds to remind youthe call is on hold. (To turn off the reminder beep, see Turn hold reminder on or off on page 29.) If you were using the handset, you can rep...

Mute Mute allows you to hear the other party, but the otherparty can’t hear you. To activate this feature, press and release M . The MUTE light goes on. To return to the conversation, press and release M again. NOTE: Switching from handset to speakerphone or headset, or from speakerphone or headset ...

Conference calls This feature lets you set up a three-party call by using twolines at the same time. You can also join an intercom callwith a call on an outside line. The outside line call mustbe established first because an intercom call cannot beplaced on hold. 1. Make or answer a call. 2. Press a...

Transfer a call You can transfer a call you answer to any other systemphone. Once you transfer a call, it can be picked up atany other system phone, not just at the extension youcalled. For information about using the display screenmenus, see Menu operation beginning on page 20. NOTE: If a transferr...

Transfer a call and speak to the receiving party While on a call: 1. Press H . 2. Press I . The screen display is similar to: 3. Press E . The screen display is similar to: 4. Press the EXT button for the extension whereyou’re transferring the call. The screen display issimilar to: When the other pa...

54 Telephone operation Telephone operation Lights and what they mean Light: Status: Means: LINE On steadily, This line is in use at this green extension. On steadily, This line is in use at another red extension. Flashing slowly, This line is on hold at this green extension. Flashing slowly, This li...

55 One touch operation One touch operation This telephone has 32 one touch locations where you can store phonenumbers you wish to dial using fewer keys than usual. You can store up to 24 digits in each location. The steps used to dial numbers stored in onetouch locations vary according to how you pr...

Store a pause in a one touch entry You can include a pause while storing a dialing sequencewhich requires one during actual dialing. While you are entering the number to be stored, thescreen display includes PAUSE . Press E where you want to store a pause. Each pause counts as one digit. Continue st...

Review a one touch entry For more information using the display screen menus, seeMenu operation on page 20. 1. Press E to enter the feature menu. The screen display includes ONE H TOUCH . 2. Press E . The screen display includes PREFERENCE . 3. Press - until the screen display includes VIEW . 4. Pre...

59 One touch operation One touch operation Dial a one touch number This phone comes with One touch preferenceprogrammed to INTERCOM . These instructions apply only if you have not changed One touch preference. NOTE: To change One touch preference, see Set one touch preference on page 23 of this manu...

This 974 telephone can store up to 200 names and phonenumbers in the directory. Names can be up to 16characters long and numbers can be 24 digits long. Becausedirectory entries are stored in alphabetical order, you maywish to enter names with the last name first in order tomaintain consistency with ...

Store a name and number in the directory continued from page 61 6. Use the dial pad keys to enter the phone numberyou wish to store. —OR— Press R to copy the last number dialed at this extension onto the screen. Press > to move to the next character or space. Press < to backspace. The number w...

Store a temporary tone signal in a directory number If you have dial pulse (rotary) service, you can store tonesignals in a directory number. When you reach the place inthe dialing sequence where you wish tone dialing to begin,press - until the screen displays: Press E . All digits entered after thi...

Review directory entries 1. Press D to begin working with the directory. 2. Press + or - to scroll through the directory entries. —OR— Press the dial pad key for the first character ofthe entry you wish to review until the characteryou are looking for is displayed. Then press + or - to scroll throug...

Edit a directory entry 1. Find the directory entry you wish to change byfollowing the directions under Review directory entries on page 64. 2. When the entry you want to edit is displayed,press E . The screen display includes DIAL . 3. Press - until the screen display includes EDIT NAME . 4. Press E...

66 Dir ector y operation Dir ector y operation n n n n n i i i i i i i i i i i i i i i i i i i i i i i i i Dial a number from the directory 1. Find the entry for the number you wish to call by following the directions under Review directory entries on page 64. 2. Press E . The screen display include...

67 Inter com operation Inter com operation This 974 telephone is fully compatible with any AT&T Four-Line SmallBusiness System Speakerphone 945 or 984 units you may have installed. Youcan use a total of 16 945/974/984 units together as extensions in your phonesystem. This 974 telephone is also c...

68 Inter com operation Inter com operation Basic intercom operations Operation: Function: INTERCOM Any two extensions connected to line 1 can ringeach other. PAGE Lets you announce over the speaker of the phoneyou’re calling. The person you’ve called canrespond just by talking. PAGE ALL Lets you ann...

Make an intercom call with thehandset 1. If One touch preference is set to INTERCOM , skip to step 2. —OR— If One touch preference is set to TELEPHONE , press I . 2. Press the EXT button for the party you wish tocall, then lift the handset. The screen display issimilar to: If the extension you calle...

Answer an intercom call NOTE: An intercom call can be answered at any extension in the phone system by pressing I . When you receive an intercom call you will hear arepeating double-ring pattern and your screen displays INTERCOM FROM with the extension number of the caller. Answer the intercom call ...

Page a specific extension (single-phone page) 1. Press I . The screen display is similar to: 2. Press E . The screen display is similar to: 3. Press the EXT button for the party you wish to page. The screen display is similar to: Answer a single-phone page Auto-mute off When your extension receives ...

Make an intercom conference call A system phone on a two-way conversation using anoutside line can invite a third party at an intercomextension into the conversation. Follow the directionsunder Conference calls on page 51, making sure to establish the non-intercom call first. NOTE: You cannot put an...

75 Caller ID operation Caller ID operation This telephone has a Caller ID feature that works with caller identificationservice provided by your local telephone company. There is a fee for thisservice, and it may not be available in all areas. This phone can provideinformation only if both you and th...

Caller ID display When you receive incoming caller ID information, thescreen display is similar to: The time and date of the call, the caller’s name and phonenumber are included in the display if sent by the caller’stelephone company. The incoming line number of the callalso appears on screen ( L2 i...

78 Caller ID operation Caller ID operation Display screen messages Display: Means: PRIVATE NAME The other party is blocking name information. PRIVATE NUMBER The other party is blocking telephone numberinformation. UNKNOWN NAME Your phone company is unable to receiveinformation about this caller’s na...

Message waiting and NEW CALLlight This light stays on when you have received call informationbut have not yet reviewed it. If you subscribe to a voicemail service, this light flashes when you have unretrievedmessages waiting. The screen also displays informationabout the number of new calls and voic...

Call history continued from page 79 Review records in call history 1. Press C . The screen displays the numbers of total calls and new calls in call history: 2. Press - to view the previous (most recent) caller’s information. —OR— Press + to view the earliest caller’s information. The screen display...

Remove calls from call history Remove a specific call record from callhistory 1. Locate the call record you wish to deletefollowing the instructions under Review records in call history on page 80. 2. Press R . The screen display includes Removed! . Then the screen displays the previous record incal...

Dial a number from call history As you review call history records, you can dial a displayedphone number. 1. Locate the number you wish to call in call history(see Review records in call history on page 80). The screen display is similar to: 2. Press E . The screen display includes DIAL . 3. Press E...

85 Ad ding a fax machine Ad ding a fax machine NOTE: Do not connect a fax machine to line 1. Doing so will interrupt the telephone’s intercom data channel. You may wish to use a fax machine with your phone. Choose line 2, 3 or 4for the fax machine, and connect it according to the manufacturer’sinstr...

To keep your phone working and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices that generateelectrical noise (for example, motors or fluorescent lamps). • DO NOT expose it to direct sunlight or moisture. • Avoid dropping the phone and/or other rough trea...

Technical specifications REN 0.3B Power adapter Input: AC 120V, 60HzOutput: DC 12V, 500mA Battery One 9V alkaline battery required Intercom signal frequency Data 455 KHz 87 Technical specifications Technical specifications Technical specifications 974CIB_06 4/7/06 3:33 PM Page 87

88 If you have difficulty operating this phone, try the suggestions below.For customer service, visit our website at www.telephones.att.com or call 1 (800) 222–3111 . Have the serial number, found on the underside of your phone, available when contacting customerservice. Please retain your receipt a...

93 Expanding the phone system Expanding the phone system Expanding the phone system Maximum number of units allowed to be connected in the phone system 1. With the use of ONLY 984, 974 and 945 telephones in a system, thiscombination allows a maximum number of 16 units to be connectedin the system. 2...

Private lines This feature allows you to set a private line (direct line) to the Line 4 jack ofeach unit. In this case, all 16 units can have their own private lines, and theconnection of 16 units together adds up to a total of 19 telephone lines. Thechart below shows an example of how 16 extension ...

Setup checklist Before expanding your system or installing for Centrex, review theinstallation checklist. If you have Centrex, contact your local telephonecompany for further information about Centrex service. • The phone number for line 1 must be the same on all phonesin order for the intercom and ...

97 Centr e x operation Centr e x operation Set ring delay duration This feature allows other system telephones’ calls to ring at the consolephone. After a specified ring delay, the calls will ring at the console phone.(See Set the Centrex console delayed ring time on page 42.) Answer a delayed ring ...

+ 6, 20, 22, 48, 60 - 6, 20, 22, 48, 60 x 20, 60 < 6, 20, 22, 60 > 6, 20, 22, 60 () 20 A A double beep sounds every 30 Seconds 49, 89 A repeating short ring (error ring) sounds at all extensions 89 AM/PM 30 Answer a call 43–45 Answer calls 11, 43, 91 AREA CODES 37–38 Auto redial 48, 54 R 47, 4...