Page 2 - CONTENTS
BEFORE YOU BEGIN ........................3 Glossary ................................................4Features List..........................................6Audible Signals .....................................7 INSTALLATION .................................8 Table/Desk Installation ...................
Page 3 - BEFORE YOU BEGIN
• Check to be sure your box contains: 1 Telephone1 Handset1 Handset cord1 Mounting base2 Seven-foot line cords1 Eight-inch line cord1 Power adapter1 Warranty insert1 9V battery1 User’s Manual • You must have a modular telephone jack and an electrical outletnot controlled by a wall switch near where ...
Page 4 - Glossary
You may, however, live in a region where for calls within your own areacode, you must dial 10 digits (that is, the three-digit area code and phonenumber). If this applies to you, enter "000" for the Home Area Code andenter your area code as a Local Area Code. After programming, if youreceive...
Page 5 - Features List; Audible Signals
Specify times to be considered Dayor Night for Auto-Attendant features Set length of time the phone willring before the answering machinepicks up the call Set maximum length of messages tobe recorded Turn Audible Message Alert on or off Choose whether messages can beheard over the speaker as they ar...
Page 6 - INSTALLATION; Table/Desk Installation
• Two Two-Line Jacks INSTALLATION 9 2 Connect the telephone line cords to the telephone. • Four One-Line Jacks (To use this installation option, you’ll need to purchase two two-line adapters. Adapters are availableat retail stores or by calling 1 800 222–3111.) INSTALLATION 8 Two-lineAdapters Teleph...
Page 7 - Wall Installation
INSTALLATION 11 INSTALLATION 10 Wall Installation 1 Reverse the handset tab. Hold down the switchhook, then pull the tab out and rotate it180 degrees. Push the tab down into the grooves so it settles intoposition. 2 Install one 9V battery. • Press in on the tabs and remove the telephone base. • Use ...
Page 8 - Convenience Ports
6 Connect the power adapter to the telephone. Use only the power adapter provided with this product. To obtaina replacement, call 1 800 222–3111. Plug one end of the power adapter into the jack labeled ADAPTER on the back of the phone. 7 Check for dial tone. Lift the handset and listen for a dial to...
Page 10 - Turn COVM Indicator On or Off for Each Line; Assign an Extension Number to Your Phone
SET UP SYSTEM FEATURES 17 SET UP SYSTEM FEATURES 16 Turn COVM Indicator On or Off for Each Line If you subscribe to Voice Mail service with your local telephone serviceprovider, turn the COVM indicator on to have the screen display theappropriate line numbers when there are messages waiting. You can...
Page 12 - Program Ring Time; Set Your Phone for Single Phone Operation
SET UP SYSTEM FEATURES 21 SET UP SYSTEM FEATURES 20 Program the Day and Night Times for Auto-Attendant NOTE: The Auto-Attendant feature only works with two or more 964 phones. 1 Press G . 2 Press - until the screen displays DAY/NIGHT TIME , then press > . 3 Press - or + to select DAY TIME or NIGH...
Page 13 - SET UP SYSTEM FEATURES
SET UP SYSTEM FEATURES 23 Set Auto-Attendant Pickup Delay 1 Press G at the Auto-Attendant phone. 2 Press - until the screen displays AUTO ATT PICKUP , then press > . 3 Press - or + to select the desired number of seconds (from 6 to 30). NOTE: Six seconds equals about one ring, twelve seconds is a...
Page 14 - Turn Toll Saver On or Off
SET UP SYSTEM FEATURES 24 TELEPHONE OPERATION 25 Activate custom-calling services Activate temporary tone dialing Activate hands-free calling for speakerphone Activate hands-freecalling for headset Redirect an incomingcall to any 964 phone Initiate a three-party call Put a caller on hold Adjust volu...
Page 15 - Timer; Canceling Call Privacy; Making or Answering a Call; Handset
TELEPHONE OPERATION 27 TELEPHONE OPERATION 26 To switch from speakerphone to handset, lift the handset. To switch from headset to speakerphone (when handset is in the cradle), press K . To switch from headset to speakerphone (when handset is off-hook), press K and replace the handset. To switch from...
Page 16 - Ringer Volume; Redial; Auto Redial; Do Not Disturb; Volume; Handset/Speakerphone/Headset Volume Control
TELEPHONE OPERATION 29 TELEPHONE OPERATION 28 Ringer Volume You can adjust the ringer volume while the phone is ringing. While theline is ringing, press Volume + or Volume - to reach the desired level. This phone has four ringer volume levels. Each time you adjust the ringer,you will hear a sample i...
Page 18 - Transfer a Call
DIRECTORY OPERATION 33 TELEPHONE OPERATION 32 Remove a directory entry Scroll through directory entries Edit directory entries Dial a number from the directory Enter characters of directory entries Store a pause in adirectory number Store a tone signal ina directory number Can also be used tostore t...
Page 19 - Storing a Pause in a Directory Number; Storing Names and Numbers in the Directory
DIRECTORY OPERATION 35 DIRECTORY OPERATION 34 NOTE: To store a number without storing a name, press S and go on to Step 5 . 4 Press S to store the name and move on to enter the phone number. The screen displays: 5 Use the dial pad keys to enter the phone number you wish tostore. 6 Press S to store t...
Page 20 - Dialing a Number from the Directory; Removing a Name and Number from the Directory; Changing Directory Entries
DIRECTORY OPERATION 37 36 DIRECTORY OPERATION Dialing a Number from the Directory 1 Enter Directory mode and use the dial pad or Navigation buttonsto find the entry for the number you wish to call (see “ReviewingInformation Stored in the Directory”). 2 When the desired directory entry is displayed o...
Page 21 - Basic Intercom Operations; Making an Intercom Call with the Handset
INTERCOM OPERATION 39 INTERCOM OPERATION 38 This intercom features both a single-phone page and a system-wide page.A single-phone page alerts only one phone; a system-wide page alerts allphones. Any phone with the Do Not Disturb (DND) feature activated willnot receive a page. An intercom call or sin...
Page 23 - Making an Intercom Conference Call; Room Monitor
CALLER ID OPERATION 43 INTERCOM OPERATION 42 Remove records from call history Exit Caller ID mode Scroll through call history Dial a number from call history Access a Call Waiting call Enter call history toreview calls Store anumber fromcall history inthe directory,save directorynames andnumbers,and...
Page 24 - Calls Received on Two or More Lines Simultaneously; Call Waiting
CALLER ID OPERATION 45 CALLER ID OPERATION 44 Calls Received on Two or More Lines Simultaneously Your screen can display the Caller ID information for only one call at atime, but you can switch between the information for two or more ringinglines by pressing c . For example, if Line 3 of the phone i...
Page 25 - Review Call List; Display Messages; Call List; View Call List Summary
CALLER ID OPERATION 47 CALLER ID OPERATION 46 Review Call List Press + to view the previous caller’s information — OR — Press - to view the next caller’s information. The screen displays the caller information: 10:27AM 11/12 The time and date call was received CL#001 This call is the first call (#00...
Page 26 - Removing Calls from Call List; Removing a Specific Call Record from Call List; CALLER ID OPERATION; Dialing a Number from Call List; Saving a Number from Call List to the Directory
Removing Calls from Call List Removing a Specific Call Record from Call List 1 Locate the record you wish to delete in call history. 2 Press X . The screen prompts REMOVE? . 3 Press X again within three seconds to confirm your decision. The screen displays for two seconds and then displays the next ...
Page 27 - Reset COVM Indicator
ANSWERING SYSTEM (D-TAD) Operation 51 CALLER ID OPERATION 50 Begin message playback Skip to next message Lit when in D-TAD mode; flashes when there are new messages Repeat a message or messages Stop message playback Remove announcement or message Enter D-TAD mode Use with 7 to access outgoing announ...
Page 28 - Play all messages
52 53 ANSWERING SYSTEM (D-TAD) Operation ANSWERING SYSTEM (D-TAD) Operation Recording an Outgoing Announcement 1 Enter D-TAD mode. 2 Press o 7 , r . 3 Wait for the beep. Then speak toward the phone in a normal toneof voice, without any background noise. 4 To stop recording, press s . 5 If you choose...
Page 29 - Removing Messages
55 54 ANSWERING SYSTEM (D-TAD) Operation ANSWERING SYSTEM (D-TAD) Operation Removing Messages Removing all messages 1 Enter D-TAD mode. 2 Press X . The screen displays: 3 Press X again within three seconds to delete the messages. Removing selected messages 1 Enter D-TAD mode and listen to a message....
Page 30 - Auto-Attendant Operation; Audible Message Alert
56 ANSWERING SYSTEM Auto-Attendant Operation 57 ANSWERING SYSTEM (D-TAD) Operation Record an outgoing message Use with 4 , 5 , or 6 to select an outgoing message Stop playback or recording Select Auto-AttendantAuxiliary Outgoing Message Turn Auto-Attendanton or off Flasheswhen Auto-Attendantis on Se...
Page 31 - Auto-Attendant Sequence for Callers
ANSWERING SYSTEM Auto-Attendant Operation 59 ANSWERING SYSTEM Auto-Attendant Operation 58 Turn Auto-Attendant Function On/Off NOTE: If you are using this phone as a single phone instead of as part of a multi-phone system, leave the Auto-Attendant Off and see “Set YourPhone for Single Phone Operation...
Page 32 - Remote Operation; Connect with the Answering System; From a touch tone phone outside the 964 phone system; From another extension within the 964 phone system; Reviewing an Auto-Attendant Outgoing Message
ANSWERING SYSTEM Remote Operation 61 ANSWERING SYSTEM Auto-Attendant Operation 60 You can access many features of this answering system when you are awayfrom your phone. The remote commands are the same whether you arecalling from a remote, non-system touch tone phone or from anotherextension in the...
Page 33 - Remote Commands
ADDING A FAX MACHINE 63 ANSWERING SYSTEM Remote Operation 62 NOTE: Do not connect a fax machine to Line 1. Doing so will interrupt the system’s intercom data channel. You may wish to use a fax machine with your phone. Choose Line 2, 3 or4 for the fax machine, and connect it according to the manufact...
Page 34 - Telephone Does Not Ring; Intercom Paging Signal Not Received; Single Phone
IN CASE OF DIFFICULTY 65 ADDING A FAX MACHINE 64 If you have difficulty operating this phone, try the suggestions below.For Customer Service, visit our website at www.telephones.att.com or call 1 800 223-3111. Please retain your receipt as your proof of purchase. Telephone Does Not Ring • Make sure ...
Page 36 - EXPANDING THE 964 SYSTEM; Screen Displays COVM; COVM Line Indicator Remains On; Incoming Calls Are Dropped By Auto-Attendant; IN CASE OF DIFFICULTY; Line Groups; Lines in System
EXPANDING THE 964 SYSTEM 69 Screen Displays COVM The screen displays COVM when the COVM indicator is turned on for at least one line, whether or not there are messages waiting, and whether ornot you have the service.• If you subscribe to Voice Mail service with your local telephone serviceprovider, ...
Page 37 - Setup Checklist; Enabling the Console Phone
70 EXPANDING THE 964 SYSTEM CENTREX OPERATION 71 Setup Checklist Before expanding your system or installing for Centrex, review theinstallation checklist. If you have Centrex, contact your local telephonecompany for further information about Centrex service. • The phone number for Line 1 must be the...
Page 38 - Setting Ring Delay Duration; Picking Up Another Station’s Line
INDEX 73 CENTREX OPERATION 72 + 5, 15, 28, 29, 36, 47, 51 - 5, 15, 28, 29, 36, 47 < 5, 34, 36 > 5, 15, 34, 36 1 min 7, 22 All Page 39, 41 All Removed! 37, 48 AM/PM 16 A 52 ANSWER light 52, 59 Answering system 4, 20, 21, 22, 24, 27, 46, 51–64, 67 AREA CODEs 6, 20 a 29 Auto Redial 29 a 59 Auto-A...
Page 41 - Quick Reference Card; TELEPHONE OPERATION; If you will be retaining the pre-recorded Auto-Attendant Day
1 Four-Line IntercomSpeakerphone 964 Quick Reference Card TELEPHONE OPERATION (pages 25-32) Make/Answer a Call Lift handset or press K or h . Handset/Headset/Speakerphone Volume Press VOLUME + or - while on a call. Adjust Ringer Volume Press VOLUME + or - while line is ringing. Redial Lift the hands...
Page 43 - Four-Line Intercom Speakerphone 964; Four-Line Intercom Speakerphone 964
PERF. PERF. fold 1 Four-Line Intercom Speakerphone 964 Remote Commands To connect with your 964 phone system:1 Dial your telephone number from a touch tone phoneoutside the 964 phone system. 2 If Auto-Attendant answers, enter the extension number youwish to reach after the message plays. 3 When the ...
Page 44 - REMOTE COMMAND
PERF. REMOTE COMMAND PRESS Play all messages 1 t Play new messages 1 Replay a previous message 2 Skip to next message 3 Stop 8 Remove selected message ## while message is playing Remove all messages # t Record a memo 9 Play Auto-Attendant Day Outgoing Message 4 Play Auto-Attendant Night Outgoing Mes...
