AT&T 555-601-010ADD - Manual

Page 3 - Transfer to Subscribers

Update toIntegrated Solution III System Manager’s Guide for MERLIN LEGEND® Communications System To diminish the risk of toll fraud occurrences, the Transfer to Subscribers Only? parameter on the System Parameter Administration screen is now permanently set to yes. This setting restricts transfers t...

Page 4 - Issue 2; Integrated Solution III; For MERLIN LEGEND; System Manager’s Guide

AT&T 555-601-010 Issue 2 September, 1993 AT&T Integrated Solution III For MERLIN LEGEND ® Communications System System Manager’s Guide

Page 5 - measures may be required to correct the interference.; TRADEMARK NOTICE; AUDIX and MERLIN LEGEND are registered trademarks of AT&T.; SECURITY

Copyright © 1993 AT&TAll Rights Reserved Printed in the USA 555-601-010 Issue 2 September, 1993 NOTICE: While reasonable effort was made to ensure that the information in this document was complete andaccurate at the time of printing, AT&T cannot assume responsibility for any errors. Changes...

Page 6 - ORDERING INFORMATION; To order copies of this manual:

ORDERING INFORMATION To order copies of this manual: Contact: Your AT&T Account Team or your AT&T Authorized Dealer. orCall: AT&T at 1-800-432-6600 or Write: AT&T Customer Information Center P.O. Box 19901 Indianapolis, IN 46219 Order: Document No. 555-601-010

Page 7 - Contents; Introduction

Contents 1 Introduction ■ ■ ■ Overview of Integrated Solution III System Manager’s Responsibilities Security Passwords Subscriber Passwords Administrative Passwords Login Attempts Master Controller Access Backup Toll Fraud Detecting Toll Fraud Using this Guide Conventions Used in this Guide Getting ...

Page 8 - Accessing IS-III Applications; ii

Contents 3 Accessing IS-III Applications 3-1 ■ ■ ■ ■ ■ ■ Overview 3-1 Accessing AUDIX Voice Power 3-2 Accessing FAX Attendant 3-7 Accessing Call Accounting System 3-10 CAS Alarms 3-10 Accessing Integrated Administration 3-13 Accessing System Programming & Maintenance Utility 3-15 4 Maintaining I...

Page 9 - Appendix A: Master Controller Features; iii

Contents ■ ■ Shutting Down the System 4-58 Accessing Voice System Administration 4-61 A Appendix A: Master Controller Features ■ ■ ■ ■ ■ Overview Master Controller Processor Reset Button Power Button Drive Indicators Disk Drive Requirements and Capacities Diskettes Tape Drive Requirements and Capaci...

Page 10 - Appendix B: Ordering Information; Manuals; Appendix C: CAS Alarm Notification; CAS and HackerTracker Alarms; Index; iv

Contents B Appendix B: Ordering Information ■ Manuals B-1 B-1 C Appendix C: CAS Alarm Notification C-1 ■ CAS and HackerTracker Alarms C-1 Alarm Strategy C-2 Suggested Defaults C-2 Voice Mail Messages C-3 Index Index-1 iv

Page 11 - Figures; SPM Main Menu; The Master Controller II+

Figures 3 Accessing IS-III Applications 3-1 3-1. SPM Main Menu 3-17 A Appendix A: Master Controller Features A-1 A-1. The Master Controller II+ A-2 A-2. Master Controller II+ Front Panel A-3 A-3. Master Controller III A-3 A-4. Master Controller III Front Panel A-4 v

Page 12 - Screens

Screens 2 Accessing IS-III 2-1 2-1. Status Screen 2-2 2-2. Integrated Solution III Main Menu 2-5 2-3. Page 1 of the Help Screen for the Integrated Solution III Main Menu 2-6 2-4. Page 2 of the Help Screen for the Integrated Solution III Main Menu 2-7 2-5. Example Integrated Solution III Access Log 2...

Page 13 - vii

Screens 4-12. 4-13. 4-14. 4-15. 4-16. 4-17. 4-18. 4-19. 4-20. 4-21. 4-22. 4-23. 4-24. 4-25. 4-26. 4-27. 4-28. 4-29. 4-30. 4-31. 4-32. 4-33. 4-34. 4-35. 4-36. 4-37. 4-38. 4-39. 4-40. 4-41. 4-42. 4-43. 4-44. 4-45. 4-46. Format 1.44 MB MS-DOS Floppy Diskette Screen Remove Formatted Floppy Screen Integr...

Page 14 - viii

Page 15 - Overview of Integrated Solution III; AUDlX; receptionist, an information service, and a message drop service.

Introduction 1 Overview of Integrated Solution III Integrated Solution III (IS-III) is a menu-driven software application that allows you to administer and maintain your AT&T MERLIN LEGEND™ Communications System and various applications that your system supports. Your IS-III system consists of a...

Page 16 - calls, track calls made on behalf of clients, and identify cases of

Introduction ■ Integrated Solution Call Accounting System (optional)With the Call Accounting System (CAS), you can track incoming and outgoingcalls so that you can make informed decisions about your telephone needs.You can monitor the cost of calls, print reports of incoming and/or outgoing calls, t...

Page 17 - System Manager’s Responsibilities

Introduction System Manager’s Responsibilities As the IS-III System Manager, you are responsible for performing the following tasks: ■ adding passwords initially and changing them periodically Maintaining passwords for both logging in and accessing each application from within IS III helps protect t...

Page 19 - Security; Passwords; Do not use your name or initials as a password.

Introduction Security Your Integrated Solution III system has been carefully designed to be secure. As theSystem Manager, it is your responsibility to protect voice and fax mail subscribers from unauthorized access to their mailboxes. Careful attention to security-related administrative features, pr...

Page 20 - Subscriber Passwords; Password; Administrative Passwords

Introduction ■ ■ ■ Subscriber Passwords Make sure that subscribers understand the importance of password security to their mailboxes and implement the following guidelines: Subscribers should change their passwords the first time they log into thesystem and periodically thereafter. Consider sending ...

Page 21 - no longer require AUDIX Voice Power or FAX Attendant.; Login Attempts

Introduction ■ ■ Create a system administration policy concerning employee turnover to ensure that subscriber mailboxes are removed promptly from the system when they no longer require AUDIX Voice Power or FAX Attendant. Registered Service Administrators have privileges beyond regular subscribersand...

Page 22 - Backup; procedures in Chapter 4 for instructions.; Toll Fraud; wish to assist you in dealing with this problem.

Introduction Backup Back up all system data regularly to ensure a timely recovery, should it be required.Implement a regular offsite backup policy so that you will always have a current backup, even if a disaster strikes your company’s office location. See the backup procedures in Chapter 4 for inst...

Page 23 - Detecting Toll Fraud

Introduction To enhance security for the outcalling feature, you can turn off outcalling on a per- subscriber basis via the Subscriber Administration screen. You can also restrict the number of digits that may be used for outcalling on a system-wide basis via the Outcalling Administration screen. Fo...

Page 24 - Using this Guide; Chapter 1 - Introduction

Introduction Using this Guide At the time you are ready to use this guide, your IS-III system will already have beeninstalled and initialized by AT&T personnel or your AT&T Authorized Dealer. Each application supported by IS-III has its own documentation detailing administration and daily op...

Page 26 - Conventions Used in this Guide; The following conventions are used in this guide:; The second set of labels appears after the [; Getting Assistance

Introduction Conventions Used in this Guide The following conventions are used in this guide: ■ ■ ■ ■ ■ Commands and text you should type appear in this style of type. Values, instructions, and prompts that appear on the screen are in this style of type. Key names that are always Iocated on the keyb...

Page 27 - Overview; individuals from accessing the system.; prompt, type your password and; If no password has been administered, the Status Screen appears.

Accessing IS-III 2 Overview This chapter provides the procedures that you will use to access IS-III. To administeran IS-III application or perform any on-going system maintenance, you must access the Integrated Solution III Main Menu. However, before you can access this menu, you must first log into...

Page 28 - provides the following information on the status of your system:; the amount of space available on the hard disk of your Master

Accessing IS-III Status Screen Available Disk Space: 94 Megabyte Disk, 58 AvailableConnection to Switch: LINK UP Database Reconciliation last run on: 06/02/92 14:59 Extensions added: 0Extensions deleted: 0Extensions changed: 0 Name: Enter Name. Press SAVE to continue. HELPHELP SAVESAVE DISPLAY CANCE...

Page 31 - Screen 2-2. Integrated Solution III Main Menu

Accessing IS-III Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS)Extension DirectorySystem Programming & Maintenance Utility (SPM)User MaintenanceExit Move to an item using arrow keys and hit Enter to select HELP Screen 2-2. Integrated Solution II...

Page 32 - III Main Menu, the following help screen appears:; additional page of help information. To view the next page, press [

Accessing IS-III Using On-Line Help For most of the IS-III menus and screens, the system provides an on-line help screen. Whenever the system provides [ F1 ] (HELP), a help screen is available. Typically, the help screen provides a brief description of the active menu or screen (that is, the menu or...

Page 33 - Integrated Solution III Main Menu.; Viewing the Access Log

Accessing IS-III Help on IS access the application by hitting <Enter> when the cursoris next to the application entry. User Maintenance: Another menu will be drawn that will allowyou to access programs for backing up files, restarting theprinter, setting the date and time, shutting down the sy...

Page 34 - Screen 2-5. Example Integrated Solution III Access Log; To exit the Access Log and return to the Status Screen, press [

Accessing IS-III Access Log 06/02/92 10:34 fred06/02/92 10:45 bill06/02/92 11:21 steve06/02/92 11:53 bill06/02/92 13:02 sue06/02/92 13:25 sue06/02/92 14:37 fred06/02/92 15:04 fred06/02/92 15:51 fred06/02/92 16:42 pat06/03/92 08:04 joel06/03/92 08:32 bill06/03/92 10:01 prima06/03/92 13:19 bill06/04/9...

Page 35 - Logging Out of IS-III; Return to the Integrated Solution III Main Menu.; Screen 2-6. Integrated Solution III Main Menu; Move the cursor to; The Confirm Exit Screen appears.

Accessing IS-III Logging Out of IS-III When you have completed your tasks on IS-III, you must log out of the system. Logging out prevents unauthorized users from accessing the system via your Iogin. To log out of IS-III, perform the following steps: 1. Return to the Integrated Solution III Main Menu...

Page 36 - The

Accessing IS-III Confirm Exit You are about to exit MERLIN LEGEND Integrated Solution III.Strike CONT to exit or CANCEL to cancel the exit. Strike CONT to exit or CANCEL to cancel the exit. CONT CANCEL Screen 2-7. Confirm Exit Screen 3. Press [ F3 ] (CONT) to exit IS-III. The Console Login: prompt a...

Page 37 - AUDIX Voice Power may be present standalone or co-resident with

Accessing IS-III Applications 3 Overview This chapter provides the procedures you will use to access the IS-III applications installed on your system. Using IS-III, you can access and administer the following applications: ■ ■ ■ ■ AUDIX Voice Power (AVP) FAX Attendant (FA) Call Accounting System (CA...

Page 38 - Accessing AUDIX Voice Power; AUDIX Voice Power includes the following services:; Call Answer Service; messages to one or more groups.

Accessing IS-III Applications Accessing AUDIX Voice Power AUDIX Voice Power (AVP) is a software application that provides business-oriented, computerized voice services for the MERLIN LEGEND Communications System. AUDIX Voice Power uses voice prompts and announcements to guide callers insending and ...

Page 40 - To access AUDIX Voice Power, perform the following steps:; Screen 3-1. Integrated Solution III Main Menu; cannot be present without AUDIX Voice Power.

Accessing IS-III Applications To access AUDIX Voice Power, perform the following steps: 1. Log into the system and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System ...

Page 41 - At the Integrated Solution III Main Menu, move the cursor to; The AUDIX Voice Power/FAX Attendant Menu appears.

Accessing IS-III Applications 2. At the Integrated Solution III Main Menu, move the cursor to AUDIX Voice Power/FAX Attendant (AVP/FA) and press [ ENTER ↵ ]. The AUDIX Voice Power/FAX Attendant Menu appears. NOTE: If a password has been administered for AUDIX Voice Power, the Password: prompt appear...

Page 42 - If FAX Attendant is not present, the AUDIX Voice Power Menu appears.; Be sure to update the hardcopy forms from the AT&T AUDIX Voice

Accessing IS-III Applications NOTE: If FAX Attendant is not present, the AUDIX Voice Power Menu appears. AUDIX Voice Power >Automated Attendant Administration Outcalling AdministrationService Administrator RegistrationSubscriber AdministrationSystem Parameter AdministrationSystem Programming/Swit...

Page 43 - Accessing FAX Attendant; FAX Attendant includes the following services:; Fax Call Answer

Accessing IS-III Applications Accessing FAX Attendant AT&T FAX Attendant is a software application that enhances the capabilities of allfax machines attached to your company’s MERLIN LEGEND Communications System. FAX Attendant resides with AUDIX Voice Power, providing a single mailboxand integra...

Page 44 - To access FAX Attendant, perform the following steps:; Screen 3-4. Integrated Solution III Main Menu

Accessing IS-III Applications To access FAX Attendant, perform the following steps: 1 . Log into the system and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CA...

Page 45 - AUDIX Voice

Accessing IS-III Applications 2. At the Integrated Solution III Main Menu, move the cursor to AUDIX Voice Power/FAX Attendant (AVP/FA) and press [ ENTER ↵ ]. The AUDIX Voice Power/FAX Attendant Menu appears. NOTE: If a password has been administered for AUDIX Voice Power/FAX Attendant, the Password:...

Page 46 - Accessing Call Accounting System; costing reports and accurate records of phone usage.; CAS Alarms; information, including the CAS Alarm Notification Form.

Accessing IS-III Applications Accessing Call Accounting System Call Accounting System (CAS) is a software application that allows you to administer telephone expenses and track facility usage in a business, university, or government installation using up to 200 telephone extensions (or up to 500 ext...

Page 47 - the time and date settings for IS-III and the MERLIN LEGEND; Screen 3-6. Integrated Solution III Main Menu

Accessing IS-III Applications NOTE: Before you administer any changes to CAS, be sure you have synchronized the time and date settings for IS-III and the MERLIN LEGEND Communications System. Refer to “Setting the Time and Date” in Chapter 4for details. If the clocks are not synchronized, CAS cannot ...

Page 48 - prompt appears. Type your password and press [; System Menu only if it is installed.

Accessing IS-III Applications 2. At the Integrated Solution III Main Menu, move the cursor to Call Accounting System (CAS) and press [ ENTER ↵ ]. A Call Accounting System welcome screen appears briefly, and then the CallAccounting System Menu appears. NOTE: If a password has been administered for Ca...

Page 49 - Accessing Integrated Administration; To access the Extension Directory, perform the following steps:; Screen 3-8. Integrated Solution III Main Menu

Accessing IS-III Applications Accessing Integrated Administration Integrated Administration provides an easy-to-use interface that allows both switch system programming and application administration to be done simultaneously byselecting choices from application-oriented menus and by filling in blan...

Page 50 - The Extension Directory screen appears.

Accessing IS-III Applications 2. At the Integrated Solution III Main Menu, move the cursor to Extension Directory and press [ ENTER ↵ ]. The Extension Directory screen appears. Extension Directory Extension: Name (first) :Name (last) : Extension Label : Location :Comments :Comments : Application 1 :...

Page 51 - Accessing System Programming; add, move, and change your telephone features and assignments

Accessing IS-III Applications Accessing System Programming & Maintenance Utility System Programming & Maintenance Utility (SPM) emulates a system programming console, enabling you to program and administer your MERLIN LEGEND from the IS-III Master Controller. Using SPM, you can perform the f...

Page 52 - The Integrated Solution III Main Menu appears.; Screen 3-10. Integrated Solution III Main Menu

Accessing IS-III Applications To access System Programming & Maintenance Utility (SPM), perform the following steps: 1. Log into the system and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant...

Page 53 - prompt appears. Type your; If you make changes in the System Numbering Plan, you must run the

2. At the Integrated Solution III Main Menu, move the cursor to System Programming & Maintenance Utility (SPM) and press [ ENTER ↵ ]. The System Programming & Maintenance Utility (SPM) Menu appears. NOTE: If a password has been administered for System Programming &Maintenance Utility (SP...

Page 56 - Backing Up the System

Maintaining IS-III Backing Up the System The information saved during a backup can be used to restore IS-III in the unlikely event of a catastrophic failure. You should back up your files when subscriberinformation or prompt messages are changed. It is best to perform backups in the evening or when ...

Page 57 - Screen 4-1. Integrated Solution III Main Menu

Maintaining IS-III To back up the system, perform the following steps: 1. Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS)Extension DirectorySystem...

Page 58 - The User Maintenance Menu appears.

Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears. User Maintenance >Backup Files Maintenance LogPassword ProtectionPrinter RestartReconcile Dial PlanSet Time and DateSystem ShutdownVoice Sy...

Page 59 - (Complete System Backup to

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Backup Files and press [ ENTER ↵ ]. The Backup Files Menu appears. Backup Files >Administrative Files Backup to Diskette Complete System Backup to TapeIntegrated Administration Backup to Diskette Move to an item using arrow ke...

Page 60 - Backing Up Administrative Files to Diskettes; Administrative Files

Maintaining IS-III ■ Backing Up Administrative Files to Diskettes When you back up administrative files to diskette, the system stores the followingfiles on diskette(s): ■ ■ UNIX files administrative files for each application voice system files (if AUDIX Voice Power is installed). These voice syste...

Page 61 - Insert a diskette and then press [; The system displays the following message:; — If you do not have AUDIX Voice Power, you are returned to the Backup

Maintaining IS-III 3. 4. 5. Insert a diskette and then press [ ENTER ↵ ]. The system displays the following message: Formatting diskette - do not remove After formatting the diskette, the system displays the following message: IS III Application Administrative Files backup in progress After backing ...

Page 62 - ]. The system calculates the number of diskettes needed to do; After formatting the diskette, the system responds:

Maintaining IS-III 6. 7. 8. 9. 10. 11. Press [ ENTER ↵ ]. The system calculates the number of diskettes needed to do the Voice System backup. The system lists the number of 1.44 MB, 3.5-inch diskettes you will need andthe approximate length of time it will take you to perform the backup, andinforms ...

Page 63 - Backing Up the Entire System to Tape; MERLIN LEGENDTM Communications System Release 2.0 System

Maintaining IS-III Backing Up the Entire System to Tape When you back up the entire system to tape, the system stores the following files on tape cartridges: ■ ■ ■ ■ UNIX files administrative files for each application all voice system files (if AUDIX Voice Power is installed). These files include a...

Page 64 - The light on the tape drive goes on and the system responds:; — lf you do not have AUDIX Voice Power, you are returned to the Backup; Insert the tape you will use to back up the voice files and press [

Maintaining IS-III 3. Insert the tape you will use to back up the application and system files, and press [ ENTER ↵ ]. The light on the tape drive goes on and the system responds: WORKING.......... The application files and system files backup will need approximately 1cartridge tape(s). Please wait ...

Page 66 - The system displays the following message.

Maintaining IS-III Backing Up the Integrated AdministrationFiles to Diskette When you back up the Integrated Administration files to diskette, the system stores the files associated with the Extension Directory. You should perform this procedure only when there is little or no traffic on the switch....

Page 67 - with the Extension Directory, and press [; After a few minutes, the system responds:

Maintaining IS-III 3. Insert the diskette you will use to back up the administrative files associated with the Extension Directory, and press [ ENTER ↵ ]. The system responds: Formatting diskette - do not remove After a few minutes, the system responds: The integrated administration files will be co...

Page 68 - Displaying the Disk Usage Report; To display the Disk Usage Report, perform the following steps:; Screen 4-4. Integrated Solution III Main Menu

Maintaining IS-III Displaying the Disk Usage Report The Disk Usage Report provides information on the available disk space for system and voice partitions. If you are experiencing problems with AUDIX Voice Power, FAXAttendant, or the Call Accounting System, there may be a shortage of available disks...

Page 70 - The Maintenance Log Menu appears.

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Maintenance Log and press [ ENTER ↵ ]. The Maintenance Log Menu appears. Maintenance Log >Administer CAS Alarm Levels Format MS-DOS FloppyDisk Usage Report Move to an item using arrow keys and hit Enter to select HELP CANCEL S...

Page 72 - Formatting MS-DOS Floppy Diskettes; Formatting a 1.44 MB Floppy Diskette; Log in and access the Integrated Solution III Main Menu.; Screen 4-8. Integrated Solution III Main Menu

Maintaining IS-III Formatting MS-DOS Floppy Diskettes Through IS-III, you can format 1.44 MB (high density) and 720 KB (double density) MS-DOS floppy diskettes for use with the System Programming & Maintenance Utility (SPM). Formatting a 1.44 MB Floppy Diskette To format a 1.44 MB (high density)...

Page 75 - At the Maintenance Log Menu, move the cursor to

Maintaining IS-III 4. At the Maintenance Log Menu, move the cursor to Format MS-DOS Floppy and press [ ENTER ↵ ]. The Format MS-DOS Floppy Menu appears. Format MS-DOS Floppy >Format 1.44 MB MS-DOS Floppy Disk Format 720 KB MS-DOS Floppy Disk Move to an item using arrow keys and hit ENTER to selec...

Page 77 - Screen 4-13. Remove Formatted Floppy Screen; Remove the diskette and press [

Maintaining IS-III 6. Insert the blank diskette and press [ F3 ] (CONT). The system displays the following message: Formatting of 1.44 MB diskette in progress After the diskette finishes formatting, the Remove Formatted Floppy screen appears. Remove Formatted Floppy 1.44 MB floppy has been formatted...

Page 78 - Formatting a 720 KB Floppy Diskette; Screen 4-14. Integrated Solution III Main Menu

Maintaining IS-III Formatting a 720 KB Floppy Diskette To format a 720 KB (double density) MS-DOS floppy diskette, perform the followingsteps: 1. Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX ...

Page 82 - The Format 720 KB MS-DOS Floppy Diskette screen appears.

Maintaining IS-III 5. Move the cursor to Format 720 KB MS-DOS Floppy Disk and press [ ENTER ↵ ]. The Format 720 KB MS-DOS Floppy Diskette screen appears. Format 720 KB MS-DOS Floppy Diskette Verify that the floppy you want to format is a 720 KB floppy. Insert floppy, close latch, and strike the CONT...

Page 83 - Screen 4-19. Remove Formatted Floppy Screen

Maintaining IS-III 6. Insert the blank diskette and press [ F3 ] (CONT). The system displays the following message: Formatting of 720 KB diskette in progress After the diskette finishes formatting, the Remove Formatted Floppy screen appears. Remove Formatted Floppy 720 KB floppy has been formatted. ...

Page 84 - Adding or Changing Passwords; Screen 4-20. Integrated Solution III Main Menu

Maintaining IS-III Adding or Changing Passwords If you wish to limit access to IS-III applications and the IS-III user Iogin (is), you may add or change passwords. For security reasons, only a technician can delete apassword. If you wish to delete a password, contact the AT&T National Services A...

Page 87 - If you administer a password for AUDIX Voice Power or AUDIX Voice

Maintaining IS-III 4. At the Password Protection Menu, move the cursor to the item you want, and then press [ ENTER ↵ ]. The Change/Add Password screen appears. Change/Add Password >Change/Add Move to an item using arrow keys and hit Enter to select H E L P CANCEL Screen 4-23. Change/Add NOTE: If...

Page 89 - that the remaining space can be used for fax and voice messages.

Maintaining IS-III CAS and HackerTracker Alarms The Call Accounting System sends alarms to the printer and, if AUDIX Voice Power is installed, also sends voice mail alarms to all members of the group list specified for the alarm type. Alarms are sent when hard disk usage exceeds 50%, 75%, and95% so ...

Page 90 - Creating and Changing Group Lists; CAS Alarm Notification,” later in this chapter.; A submenu is announced, including the following:

Maintaining IS-III Creating and Changing Group Lists NOTE: To change a group owner extension, skip this section and proceed to “Setting CAS Alarm Notification,” later in this chapter. Use any touch-tone telephone, on- or off-site, to create or change group lists as described below. Complete instruct...

Page 92 - Setting CAS Alarm Notification; this section and update the CAS Alarm Notification Form.

Maintaining IS-III 11. 12. 13. 14. Review the list that you just created or changed by pressing [ * ] [ 1 ]. The system announces the first extension in the list. Press [ # ] to accept it and hear the next extension. Delete any extensions that are errors, and add any extensions that you missed. When...

Page 93 - Screen 4-24. Integrated Solution III Main Menu

Maintaining IS-III To configure a new CAS alarm group list or a changed group owner extension, perform the following steps: 1. Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) ...

Page 95 - If AUDIX Voice power is not installed, the

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Maintenance Log and press [ ENTER ↵ ]. The Maintenance Log Menu appears. Maintenance Log >Administer CAS Alarm Levels Format MS-DOS FloppyDisk Usage Report Move to an item using arrow keys and hit Enter to select HELP CANCEL S...

Page 96 - The CAS Alarm Configuration screen appears.

Maintaining IS-III 4. At the Maintenance Log Menu, move the cursor to Administer CAS Alarm Levels and press [ ENTER ↵ ]. The CAS Alarm Configuration screen appears. CAS Alarm Configuration CAS Alarm Level:Group List ID:Group List Owner Extension: Press CHOICES to display the list of alarms. HELP CHO...

Page 98 - CAS Alarm Level; Screen 4-29. Sample CAS Alarm Configuration; Group List ID; Group List Owner Extension

Maintaining IS-III 6. Move the cursor to the alarm you want to set from the CAS Alarm Notification Form and press [ ENTER ↵ ]. The CAS Alarm Configuration screen returns, and the CAS Alarm Level field contains your selection. The following screen shows the HackerTracker Alarm selection. CAS Alarm Co...

Page 99 - Screen 4-30. Integrated Solution III Main Menu

Maintaining IS-III Restarting thePrinter Scheduler/Spooler To restart the printer scheduler/spooler (for example, when it has run out of paper or has been turned off), perform the following steps: 1. Make sure the printer is on. 2. Log in and access the Integrated Solution III Main Menu. The Integra...

Page 101 - The Confirm Printer Restart screen is displayed.; Screen 4-32. Confirm Printer Restart Screen; ] (CONT) to restart the printer and return to the User Maintenance

Maintaining IS-III 4. At the User Maintenance Menu, move the cursor to Printer Restart and press [ ENTER ↵ ]. The Confirm Printer Restart screen is displayed. Confirm Printer Restart Printer Restart will remove all queued printing jobsand attempt to restart the printer. Verify that theprinter is con...

Page 102 - Reconciling the Dial Plan; When you reconcile the dial plan, the following actions occur:

Maintaining IS-III Reconciling the Dial Plan When changes have been made to the switch’s dial plan, it is necessary to run the reconciliation program to resynchronize the switch’s dial plan (System NumberingPlan) and the Extension Directory database. When you reconcile the dial plan, the following a...

Page 103 - Screen 4-33. Integrated Solution III Main Menu

Maintaining IS-III To reconcile the dial plan, perform the following steps: 1. Log in and access the lntegrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS)Extension DirectoryS...

Page 105 - The Reconcile Dial Plan screen appears.

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Reconcile Dial Plan and press [ ENTER ↵ ]. The Reconcile Dial Plan screen appears. Reconcile Dial Plan If you have renumbered any AVP subscriber extension,the Reconcile Dial Plan program will remove the oldextension's voice mail ...

Page 106 - Setting the Time and Date; Screen 4-36. Integrated Solution III Main Menu

Maintaining IS-III Setting the Time and Date The time and date for IS-III must be synchronized with the time and date for your MERLIN LEGEND Communications System. To set the time and date for IS-III,perform the following steps: 1. Log in and access the Integrated Solution III Main Menu. The Integra...

Page 109 - Daylight Savings time

Maintaining IS-III 4. To change a field, use [ TAB ➞❘ ], [ ↑ ], or [ ↓ ] to move to that field, and then press [ F2 ] (CHOICES) to display the choices for that field. For the month field, the Choices Menu appears. Choices Jan May SepFeb Jun OctMar Jul NovApr Aug Dec Move to a month with arrow keys a...

Page 110 - After you have entered the correct information, press [; Screen 4-40. Confirm Time and Date Screen; Log out and then log in for your changes to take effect.

Maintaining IS-III 7. After you have entered the correct information, press [ F3 ] (SAVE) to save the information. The Confirm Time and Date screen appears to confirm the settings you selected. Confirm Time and Date The date is Jun 6, 1992, time is 03:42 PM.You MUST exit Integrated Solution III for ...

Page 111 - Shutting Down the System; To shut down the system, perform the following steps:; Screen 4-41. Integrated Solution III Main Menu

Maintaining IS-III Shutting Down the System To protect the data stored on the hard disk, this procedure must always be performed before turning off power to the system and before moving the hardware. To shut down the system, perform the following steps: 1. Log in and access the Integrated Solution I...

Page 113 - The Shutdown screen appears.; displays the following message:; The system reboots and then displays the

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to System Shutdown and press [ ENTER ↵ ]. The Shutdown screen appears. Shutdown Shutdown will stop all active IS III applicationswhich may include voice mail, automated attendant,or call accounting. Strike CONT to continue with shut...

Page 114 - Accessing Voice System Administration; Screen 4-44. Integrated Solution III Main Menu

Maintaining IS-III Accessing Voice System Administration The Voice System Administration option appears if you have AUDIX Voice Power installed. Choosing it allows you to access certain administrative functions within the application. To access Voice System Administration, perform the following step...

Page 116 - Screen 4-46. Voice System Administration Menu

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Voice System Administration and press [ ENTER ↵ ]. The Voice System Administration Menu appears. NOTE: If a password has been administered for AUDIX Voice Power/FAX Attendant, the Password: prompt appears. Type your AUDIX Voice P...

Page 117 - Master Controller processor (with hard disk and diskette drive)

Appendix A: Master Controller Features A Overview Your IS-III Master Controller hardware consists of the following components: ■ Master Controller processor (with hard disk and diskette drive) ■ color video monitor ■ keyboard ■ tape drive This chapter highlights operational features of these compone...

Page 121 - Master Controller Processor; Reset Button; The power pushbutton turns the system power OFF and ON.

Appendix A: Master Controller Features Master Controller Processor The Master Controller II+ is an 80386SX-based processor that is delivered with the UNIX System V/386 Release 3.2.2 operating system and appropriate expansion boards already installed. This unit has a total of four expansion board slo...

Page 122 - Drive Indicators; capacity are available.; Diskettes; Do not put heavy objects on the diskettes.

Appendix A: Master Controller Features Drive Indicators The fixed-disk drive access indicator (located inside the door on the left) lights up when a fixed-disk drive is in use. The diskette drive access indicator lights up when the drive is in use. Disk Drive Requirements and Capacities The Master C...

Page 123 - Tape Drive Requirements; Tape Cartridge

Appendix A: Master Controller Features To insert the diskette, hold it by the edge and insert it (label side up) into the disk drive until it clicks and locks into place. The release button pops out to indicate thediskette is inserted properly. The diskettes are protected by a hard plastic case. The...

Page 124 - Tab Key; Escape Key

To load the tape cartridge, orient it with the metal plate down and with the long edge containing the write-protect screw to the left. Push the cartridge into the drive untilyou feel resistance and then press the cartridge further into the drive until you hearand feel a click. This is a latch. Relea...

Page 125 - Alt Key; The keyboard has two [; conjunction with the [; is preferable to use the Reset button to reboot the system.; Function Key Group; Screen A-1. Relationship between Function Keys and Screen Labels

Appendix A: Master Controller Features Alt Key The keyboard has two [ ALT ] (alternate) keys (right and left). Use the [ ALT ] key in conjunction with the [ CTRL ] key and the [ DEL ] keys to reboot the system. However, it is preferable to use the Reset button to reboot the system. Cursor Control Ke...

Page 126 - Screen Navigation

Appendix A: Master Controller Features It is important to remember that these keys do not always perform the samefunctions, either within the same application or across different applications. Beforepressing a function key, check on the bottom of your screen to see which functionkey is assigned to t...

Page 127 - In addition to the AT&T lntegrated Solution III for MERLIN LEGEND

Appendix B: Ordering Information B Manuals In addition to the AT&T lntegrated Solution III for MERLIN LEGEND ® Communications System System Manager’s Guide (this document) and the AT&T Integrated Solution III for MERLIN LEGEND ® Communications System Installation and Maintenance (Document No...

Page 130 - Alarm Strategy

Appendix C: CAS Alarm Notification The second column of the form should contain the extensions of the AUDIX Voice Power subscribers who will receive the corresponding alarm messages. These extensions are entered when the group list is created via the AUDIX Voice Power touch-tone interface. The group...

Page 131 - Voice Mail Messages

Appendix C: CAS Alarm Notification Voice Mail Messages The following voice mail messages are sent by the Call Accounting System and HackerTracker: ■ ■ ■ ■ ■ ■ HackerTracker Alarm “This is an alarm message from the HackerTracker. One of the criteria for detecting phone fraud or abuse has been exceede...

Page 132 - Major Alarm—95% Inodes Used

Appendix C: CAS Alarm Notification ■ Major Alarm—95% Inodes Used “This is an urgent warning from the Call Accounting System. Call accounting has used up more system resources than allocated to it. Callcollection and processing has been halted to avoid a system lock-up. You are incurring irrecoverabl...

AT&T 555-601-010ADD - Manual

Table of Contents:

Summary

Other AT&T Models