AT&T 993 2-Line - Manual

2 Caller ID Caller ID operation................................................50 Information about caller ID with call waiting..............................................................50 How caller ID works........................................5Call waiting.......................................

3 Getting started Product overview This AT&T 993 two-line speakerphone with caller ID/call waiting can be used with one or two incoming telephone lines and features a speakerphone for hands-free use. It is hearing-aid compatible and can also be used hands-free with a two-band 2.5 mm headset (pur...

4 Getting started Quick reference guide REMOVE Press to delete the displayed directory or caller ID entry (page 49). Dial pad keys Press to start a quick name search while in the directory (page 47). LOWER Press to dial the telephone number stored in the lower locations of the one-touch keys (page 4...

6 Getting started Parts checklist Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service.Check to make sure the telephone package includes the following: User's manual Quick start guide Telephone base with mounting bracket already installed...

7 Getting started Glossary Caller ID: Caller identification is a subscriber service available from most local telephone companies for a fee. When you subscribe to caller identification, you can see the name and telephone number of the caller before answering the telephone, if you and the caller are ...

8 Getting started Avoid placing the telephone too close to: Communication devices such as: personal computers, computer routers, television sets, VCRs, wireless routers (wireless broadband, wi-fi, or 802.) or cordless telephones.Excessive heat sources.Noise sources such as a window with traffic outs...

9 Getting started Optional spare battery You can purchase a 9V alkaline battery and keep it in the spare battery compartment of the telephone base at all times. In the event of a power failure and with the optional spare battery installed in the telephone, all the telephone functions will work norma...

0 Getting started Connect the telephone line cord(s) to the telephone and the modular wall jack(s).If there is a single two-line modular wall jack, use only the black telephone line cord (4-conductor). Plug one end into the jack labeled L1 or L1/L2 on the back of the telephone. Plug the other end in...

2 Getting started Data port If you want to connect another device (such as a modem or a fax machine) to the wall jack, use the jack labeled DATA on the telephone. The data port uses line 2 only. NOTES: Use only the power adapter supplied or equivalent with this product. To order a replacement power ...

3 Getting started Wall mounting A wall jack with mounting studs is required for wall mounting. This wall jack with mounting studs may be available for purchase from a hardware store or consumer electronics retailer and may require professional installation. Rotate the mounting bracket. The mounting ...

4 Getting started Wall mounting Connect the handset to the telephone. Plug the coiled handset cord into the handset jack on the left side of the telephone. Plug the other end of the coiled handset cord into the handset, then hang up. Connect the telephone line cord(s) to the telephone and the modula...

5 Getting started Check for a dial tone. Press LINE 1 then lift the handset, or press SPEAKER and listen for a dial tone. Then press LINE 2 and listen for a dial tone. If there is no dial tone, see Troubleshooting on page 58. Confirm Lines 1 and 2. Press LINE 1 and dial one of the telephone numbers....

6 Getting started Optional headset Make sure the headset is firmly plugged into the headset jack under the rubber flap on the right side of the telephone. There is a low pitch (error) tone if you press HEADSET when the headset is not plugged in. For hands-free telephone conversations, use any indust...

7 Telephone operation Menu operation Feature setup, memory programming and a few individual feature operations for this telephone use the menus shown in the screen display. Use the navigation buttons ( , , , , and ENTER ) to begin, end and move through menu operations (for example, FEATURE SETUP ). ...

8 Telephone operation Menu structure Use the menu to customize the feature settings for your 993 telephone. Press ENTER when the phone is in idle mode to access the menu. ONE TOUCH PROGRAM WAIT EXIT PROGRAM VIEW DONE AUTO SPEAKER MAIN MENU PHONE SETTINGS PRIMARY LINEALS ON/OFFPREFERRED MODESET TIME/...

9 Telephone operation Turn auto speaker on or off Choose whether pressing a one-touch key while the telephone is on hook automatically initiates a speed dial call or displays the speed dial number without dialing. If you want to automatically dial the speed dial numbers by pressing a one-touch key w...

24 Telephone operation Feature setup Turn the central office voicemail (COVM) indicator on or off If you subscribe to voicemail service with your telephone service provider, turn the COVM indicator on to have the NEW CALL light for that line flashing when there are messages waiting. If you do not su...

26 Telephone operation Feature setup Program home and local area codes Home area code is the area code for your telephone number. Most users dial the seven digits of a telephone number to make a call within their own area code and digits outside of their area code. If this applies to you, you should...

30 Telephone operation Basic operation Make, answer or end a call HandsetTo make a call , lift the handset and dial the number. The number appears on screen when dialing. To answer a call , lift the handset. To override automatic line selection , lift the handset, then press and release a LINE butto...

33 Telephone operation Basic operation Redial The last number dialed on this telephone (up to 24 digits) is stored in redial memory until another number is dialed. Handset To dial the same number again, lift the handset, listen for the dial tone, and press (AUTO) REDIAL . Speakerphone or headset To ...

Telephone operation 35 Options while on calls Hold While on a call, press HOLD . The LINE light for the call will flash slowly while the call is on hold. You can replace the handset in the cradle without disconnecting the line and the speakerphone or headset is automatically disabled. To release hol...

Telephone operation 37 Options while on calls Conference calls Talk privately with one caller Press HOLD . Press the LINE button of the person with whom you wish to speak privately.Press CONFERENCE to continue the conference call. To disconnect one party from a conference call and keep the other on ...

38 One-touch operation (speed dial) This telephone has 8 one-touch locations for storing telephone numbers. You can store up to 24 digits in each location.The first nine locations can be accessed by using only the one-touch keys. To access the remaining nine locations, press LOWER and then the one-t...

44 This telephone can store up to 00 names and telephone numbers in the directory. Names can be up to 6 characters and numbers can have 24 digits. Because directory entries are stored in alphabetical order, you may wish to enter names with the last name first in order to maintain consistency with th...

46 Directory Directory operation Store a name and number in the directory Use the dial pad keys to enter the telephone number to be stored. — OR — Press (AUTO) REDIAL to copy the last number dialed at this extension onto the screen.Press to move to the next character or add a space as - . Press to b...

48 Directory Directory operation Edit a directory entry Edit a number in the directory Find the directory entry to be changed by following the directions under Review directory entries on page 47. When the desired entry is displayed, press ENTER . The screen displays DIAL . Press until the screen di...

50 Caller ID Caller ID operation Information about caller ID with call waiting This product has a caller ID function with call waiting feature which works with service from your telephone service provider.Caller ID with call waiting lets you see the name and telephone number of the caller before ans...

51 Caller ID Caller ID operation How caller ID works If you subscribe to caller ID service provided by your telephone service provider, information about each caller will start to be displayed between the first and second ring. The time and date of the call, the caller’s name and telephone number ar...

53 Call history Call history operation Information about the last 99 incoming calls is stored in the call history. You can review the call history to find out who has called, return the call, or save the caller’s name and number into the one-touch keys or directory.When the call history is full, the...

55 Call history Call history operation Dial a number from call history When reviewing call history records, you can dial a displayed telephone number. If you have already entered the home and local area codes as mentioned on page 26, the telephone numbers shown in the Call history will already be di...

58 Appendix If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com , or call 1 (800) 222-3111 . In Canada, dial 1 (866) 288-4268 . My telephone does not work at all. There is no dial tone. Make sure the power ad...

59 Appendix Troubleshooting Eliminate any background noise. Noise from a television, radio, or other appliances may cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the telephone before dialing, or dialing from another room in your home wit...

6 Appendix Troubleshooting The system does not receive caller ID or the system does not display caller ID during call waiting. Difficulty storing numbers in memory.Problems with LINE lights. A NEW CALL light flashes. My caller ID features are not working properly. Caller ID is a subscription service...

62 Appendix If the other person cannot hear you, make sure the MUTE light is off. Set the time and date following the directions in Set the time and date on page 22. — OR — If you subscribe to caller ID service, the time and date will be reset automatically with the next incoming call. This display ...

63 Appendix Important product information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information Read ...

64 Appendix Important product information Especially about corded telephones Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugge...

65 Appendix FCC and ACTA information If this equipment was approved for connection to the telephone network prior to July 23, 200, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with...

66 Appendix FCC and ACTA information 4. Rights of the telephone service provider If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting...

67 Appendix Part 15 of FCC rules Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception. This product has been tested and found to meet the standards for a class B digital devi...

68 Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, call 1 (800) 222-3111 or visit www.telephones.att.com . In Canada, call 1 (866) 288-4268 ....

69 Appendix Limited warranty 4. What is not covered by this limited warranty? This limited warranty does not cover: PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or othe...

70 Appendix Limited warranty 6. What must you return with the PRODUCT to get warranty service? You must:a. Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and b. Include “valid proof of purchase”...

7 Appendix Default settings FEATURE Speakerphone volume Handset volume Headset volume Ringer volume Auto speaker Primary line Automatic line selection Preferred mode Time and date Screen backlight Scroll rate COVM indicators Call history Repeat calls Caller ID/call waiting Language DEFAULT 5 minimum...

72 Appendix General product care To keep your telephone working and looking good, follow these guidelines: Avoid putting it near heating appliances and devices which generate electrical noise (for example, motors or fluorescent lamps).DO NOT expose it to direct sunlight or moisture.Avoid dropping th...

73 Appendix Technical specifications Operating temperature: 32°F — 22°F (0°C — 50°C) Power adapter input: AC 20V 60Hz Power adapter output: AC 9V, 300mA Backup battery: Alkaline 9V Headset jack: 2.5mm, 32-50 ohm

74 Appendix Index A Add entry, 39, 45ALS ON/OFF, 20Area codes, 26Auto speaker, 9Auto redial, 34Automatic line selection, 20 B Battery (optional), 3, 9, 37, 59, 73 C Call history, 53Call information, 57Call record number, 53Call waiting, 29, 52Caller ID, 7 what is it, 7 how it works, 5 set on/off, 29...