AT&T 1040 - Manual

Appendix E, Important product information ................................................................50 Safety information .......................................................................................................................50 Especially about corded telephones ..................

1 Getting started Introduction This AT&T Small Business System is expandable to a 16-extension telephone system. The 1040 telephone is compatible with 1070 and 1080 telephones. For details, see the Installation Guide . This system is not compatible with any other AT&T 4-line small business t...

2 Getting started Telephone overview LINE BUTTONS, 1-4 Press to make or answer a call on the desired line (page 9). While on a call, press to release the call privacy feature (page 21). TRANSFER Press to transfer an outside call to another 1040, or a 1070, or a 1080 (page 48). FLASH During a call, p...

3 One-touch keys Press to make an intercom call (page 26) or a one-touch outside call (page 38). VOLUME While the telephone is not in use, press to adjust ringer volume (page 13). During a call, press to adjust listening volume (page 13). HEADSET Press to turn on the headset (page 11). MUTE Press so...

4 Getting started Display screen messages AC FAIL There is no AC power to the set. If a good battery is installed, basic phone operation is supported, (such as making and answering calls on the handset.) Speakerphone, headset and call privacy are not supported. The handset volume will be at the mini...

6 Getting started Indicator lights & tones LINE Green: • On when the line is in use.• Flashing slowly when the line is on hold. • Flashes quickly when a person has transferred a call on that line. • Flashes quickly when there is an incoming auto attendant transferred call on the line. • Flashes ...

7 Getting started Indicator lights & tones Alert tones Confirmation tone Programming command completed successfully.One double-beep When the hold reminder feature is on and there every 30 seconds is a line on hold.A triple-beep During volume adjustment, the volume level is at the maximum or mini...

8 Getting started Directory card To write names and/or phone numbers on the directory card, follow the steps below:1. Remove the clear plastic cover by inserting a small item such as paperclip into the hole on the lower right corner. 2. Pull out the directory card.3. Write the information on the dir...

9 Telephone operation Basic phone operation This phone comes programmed to use line 1 (default prime line) for calls if you do not press a line button. (To change the prime line, see PRIME LINE on page 39 of the installation guide.) When you answer a call, the phone automatically selects the ringing...

10 Telephone operation Basic phone operation continued from previous page Handset • To make a call: 1. Lift the handset. 2. Dial a number. • To override automatic line selection, press the LINE button for the line you wish to select, then lift the handset. • To answer a call, lift the handset. • To ...

12 Telephone operation Basic phone operation Switching among handset, speakerphone and headset mode To switch from handset to headset or speakerphone , press [HEADSET] or [ SPEAKER] , then replace the handset. (In order to use the headset, it must be plugged in.) To switch from speakerphone to hands...

13 Telephone operation Basic phone operation Volume control The volume keys control the level of the incoming voice as well as the ringer volume. Handset/speakerphone/headset volume • While using the handset, press [ VOLUME] to adjust the listening volume (1-5). • While using the speakerphone, press...

16 Telephone operation Basic phone operation Last number redial The last number dialed from this extension (up to 32 digits) is stored in the redial memory until you dial another number. Press [(AUTO) REDIAL] you will see the most recently dialed number (up to 32 digits). • You must go off hook (lif...

17 Telephone operation Basic phone operation Redial stack The last six numbers dialed from this extension are automatically stored in the redial memory stack. You can review the numbers in the redial memory and dial one if you wish. 1. When the phone is idle, press [(AUTO) REDIAL] . 2. Press [ ] or ...

19 Telephone operation Basic phone operation Call waiting If you subscribe to call waiting service with your local telephone company, there will be a beep if there is an incoming call when you are already on a call on the same line. 1. Press [FLASH] to put your current call on hold and take the new ...

20 Telephone operation Basic phone operation HOLD You can use the hold feature to hold one line while acessing another, or as part of the conference and call transfer features. While on a call, press and release [HOLD] . The LINE light for the line on hold flashes slowly in green, and a double-beep ...

21 Telephone operation Basic phone operation Switching between lines During an outside call:1. Press and release [HOLD] to maintain the connection to the call on the active line. 2. Press and release the LINE button of another line to make or answer another call. 3. To return to the first call, pres...

22 Telephone operation Basic phone operation Conference calls This feature lets you set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first because an intercom call cannot be pla...

23 Telephone operation Call transfer Transfer a call You can transfer a call to any other system phone. Once you transfer a call, it can be picked up at any other system phone, not just at the extension you called. NOTE:: If a transferred call is not picked up within 20 minutes, the phone will autom...

24 Telephone operation Call transfer Transfer a call and speak to the receiving party While on a call: 1. Press [INTERCOM] . The outside call will automatically be put on hold, and you will see INTERCOM TO XX , with XX being the destination extension number. 2. Press the one-touch button for the ext...

25 Intercom operation Intercom overview This 1040 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 1070 or 1080 phones you may have installed. You can use a total of 16 1080/1070/1040 phones together as extensions in your phone system. Each individual phon...

26 Intercom operation Intercom Use this feature for calls between system phones. Make an intercom call with the handset 1. If One-touch preference is set to INTERCOM (page 35), skip to step 2. -OR- If One-touch preference is set to TELEPHONE (page 30 of the installation guide), press [INTERCOM] . 2....

27 Intercom operation Intercom Make an intercom call with the speakerphone or headset With the handset in the telephone base: 1. If One-touch preference is set to INTERCOM, skip to step 2. -OR- If One-touch preference is set to TELEPHONE , press [INTERCOM] . The phone will automatically activate the...

28 Intercom operation Intercom Answer an intercom call When you receive an intercom call, you will hear a repeating double-ring pattern and your screen will display INTERCOM FROM with the extension number of the caller. Answer the intercom call by lifting the handset, or by pressing [INTERCOM] , [ S...

29 Intercom operation Voice page Page a specific extension (single-phone page) Sends your voice to the speaker of the destination phone. The person you’ve called may be able to respond just by talking. See AUTO MUTE on page 35 of the installation guide. 1. Press [INTERCOM] . 2. Press [ENTER] to sele...

30 Intercom operation Voice page Answer a single-phone page Auto-mute off When your extension receives a page, the phone beeps and the speakerphone is automatically activated. Answer the call simply by speaking. If you are on the headset, you can answer the page by pressing [HEADSET] and speaking th...

31 Intercom operation Voice page Page all (system-wide page) Sends your voice to the speakers of all phones in the system. 1. Press [INTERCOM] then [ ] to show PAGE ALL . 2. Press [ENTER] . The screen will display PAGE ALL . Once the page is automatically answered, speak and your voice will be heard...

32 Intercom operation Voice page Answer a system-wide page NOTE: Only one extension can answer a system- wide page. When you receive a system-wide page, your phone beeps and the screen shows PAGE ALL FROM XX , with XX being the originating extension number. 1. Press [ENTER] to answer the page. The s...

34 One-touch setup and operation One-touch overview This telephone has 32 one-touch locations (speed dial locations) where you can store phone numbers you wish to dial using fewer keys than usual. You can store up to 24 digits in each location. The steps used to dial numbers stored in one-touch loca...

35 One-touch setup and operation One touch Assign the buttons on the right side of the phone, the one-touch keys, as intercom or outside call shortcut keys, and enter and view the outside phone numbers. PREFERENCE Assign the one-touch keys as intercom or outside-call shortcut keys. 1. Press [ENTER] ...

37 One-touch setup and operation One-touch storage continued from previous page 6. Press the desired one-touch key to store the telephone number in the normal location. -OR- Press [LOWER] , then the desired one-touch key to store the telephone number in the lower location. NOTES: • If the desired on...

38 One-touch setup and operation To dial a one-touch number This phone comes with one-touch preference preset to INTERCOM . NOTE : To change one-touch preference, see PREFERENCE on page 35 of this manual. If one-touch preference is set to INTERCOM: 1. Lift the handset. -OR- Press [ SPEAKER] . -OR- P...

39 One-touch setup and operation To view or delete a one-touch number To view a one-touch number 1. Press [ENTER] . 2. Press [ ] or [ ] until you see ONE TOUCH . Press [ENTER] . 3. Press [ ] or [ ] until you see VIEW . Press [ENTER] . 4. Press the desired one-touch key to view the telephone number s...

40 One-touch setup and operation To modify a one-touch number 1. When a one-touch telephone number is displayed, press [ ] or [ ] to highlight MODIFY . 2. Press [ENTER] . 3. Press the dialpad keys to enter up to 24 digits. • You can include a pause while modifying a dialing sequence which requires o...

42 Using a 1080 mailbox Forwarding to DTAD mailbox About forwarding to DTAD If at least one 1080 telephone is designated to be used as an auto-attendant (if you have the 1080 us-er's manual, read it for more details), you can desig-nate the auto-attendant telephone as a DTAD (Digital Telephone Answe...

43 Using a 1080 mailbox To set up call forwarding To turn call forwarding on Use this feature to turn the call forwarding to DTAD mailbox function on or off.1. Press [ENTER] . 2. Press [ ] or [ ] to scroll to NO ANS CALL FWD . Press [ENTER] . 3. Press [ ] or [ ] to display CALL FORWARD . 4. Press [ ...

44 Using a 1080 mailbox Listening to messages - internal access If a 1040 phone is assigned to a 1080 system extension mailbox, the screen will display the number of new and all messages you have. You will see DTAD: XX/YY, with XX being the number of new, (unplayed,) messges, and YY the number of al...

45 Appendix A Glossary Auto Attendant: If there is at least one 1080 telephone in your system, it may be set up to be an auto attendant. The auto attendant is assigned to pick up a ringing line automatically after a selected number of rings. It may also be set up to record messages for your extensio...

47 Appendix C Centrex operation Set ring delay duration This feature allows other system telephones’ calls to ring at the console phone. After a specified ring delay, the calls will ring at the console phone. (See CSL DELAY RING on page 75 of the installation guide.) Answer a delayed ring The consol...

49 Appendix D General product care To keep your phone working well and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose it to direct sunlight or moisture. • Avoid d...

51 Appendix E Important product information Especially about corded telephones • Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unpl...

52 Appendix F FCC and ACTA information If this equipment was approved for connection to the telephone network prior to July 23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and w...

53 Appendix F FCC and ACTA information 4. Rights of the telephone company If this equipment is causing harm to the telephone network, the telephone com-pany may temporarily discontinue your telephone service. The telephone com-pany is required to notify you before interrupting service. If advance no...

54 Appendix G Part 15 of FCC rules Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception. This product has been tested and found to meet the standards for a class B digital de...

55 Appendix H Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America call 1 (800) 222-3111 or visit www.telephones.att.com ; In Canada, call 1 (866) 288-4268 ...

56 4. What is not covered by this limited warranty? This limited warranty does not cover: • PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or •...

57 6. What must you return with the PRODUCT to get warranty service? You must: a. Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and b. Include “valid proof of purchase” (sales receipt) identify...

58 Appendix I Technical specification Operating temperature 32°F — 122°F0°C — 50°C Power adapter input AC120V 60Hz Power adapter output DC12V 500mA Backup battery(purchased separately) Alkaline 9V, size 1604A Headset jack 2.5mm, 32 - 150ohm Wiring limitation No more than 600 feet REN 0.3B System sig...

59 Appendix J In case of difficulty If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com , or call 1 (800) 222-3111 . In Canada, dial 1 (866) 288-4268 . Have the serial number, found on the underside of your p...

60 Appendix J In case of difficulty • First, try all the above suggestions in There is no dial tone on this page. • Make sure there is a dial tone before dialing. It is normal if the telephone takes a second or two to synchronize before producing a dial tone. Wait an extra second before dialing.• Ch...

61 I cannot page or make intercom calls. Appendix J In case of difficulty • Make sure you dialed the extension correctly.• Make sure Line 1 is connected and has the same phone number on all system phones.• The destination telephone may be on an external call. Wait and try again.• Make sure the Do No...

62 The telephone does not ring when there is an incoming call. Appendix J In case of difficulty • Make sure the ringer is on (page 14).• Make sure the telephone line cord(s) and the power adapter are plugged in properly (see the installation guide).• There may be too many extension telephones on the...

63 Cannot join a conversation in progress. Display screen is blank. • Make sure the power cord is connected to both the phone and an electrical outlet not controlled by a wall switch. The call privacy feature does not work. • In some installations that have fiber optic service (digital service to th...

64 Appendix J In case of difficulty I hear other calls when using the telephone. • Disconnect the telephone base from the telephone jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or local service. Call your local telephone company.• Make sur...