Page 2 - Table of Contents
Table of Contents Introduction The Control Unit The Three Types of Cartridges Features and Benefits Fixed Features Programmable Features System Features Optional Features and Equipment Basic Administration The Administrator/Attendant Voice Terminal Setting Switches on the Control Unit Entering Admin...
Page 3 - Introduction; • program System Speed Dial
Introduction Most people can effectively use their MERLIN communications system voice ter- minal by reading the User's Guide: Models 206, 410, and 820 with Feature Package 2. As administrator, however, you will want more detailed information about all the options available with Feature Package 2. Th...
Page 4 - Available Features
7 8 9 11 12 13 14 1 . 2 . 3 . 4 . 5 . 6 . 7 . 1 2 3 4 5 6 Available Features 10 Line buttons with lights make it easy to keep track of 8. calls. 9. Flexible calling within your business. Program the features you want on your phone. 10. Speak to several people at one time. 11. Volume control. Know im...
Page 5 - The Control Unit
The Control Unit The control unit is the center of the MERLIN system in that, one way or another, everything connects to it. Feature Package 2, which contains the software that enables you to customize your MERLIN system, is a cartridge that plugs into your control unit. It can be used with the cont...
Page 6 - Voice Terminal Jacks; Telephone Company Line Jacks
9. Line and Voice Terminal Modules (Model 820 only) These modules contain jacks for telephone company lines and jacks for voice terminals. Three types are available: 2 lines/5 voice terminals, 0 lines/5 voiceterminals, and 2 lines/0 voice terminals. You can have as many as four modules for a maximum...
Page 8 - Features and Benefits
Features and Benefits This section describes all the features available with Feature Package 2. As systemadministrator, you will make decisions about how the system should operate andabout which features best meet the needs of your business. To operate the features, consult the User’s Guide: Models ...
Page 9 - Fixed Features
Fixed Features FEATURE DESCRIPTION BENEFITS Call Pickup Makes it possible for someone • Answer another person’s phone who hears a voice terminal ringing without leaving desk. to answer it from another voice • People who move around from one terminal. place to another can answer callsconveniently. Ca...
Page 12 - Programmable Features; FEATURE
Programmable Features FEATURE DESCRIPTION BENEFITS Auto Answer-Intercom Automatically turns on the optional • No need to touch a button to Hands-Free Unit when receiving an answer an intercom call. intercom call. Automatic Line Selection Automatically selects a free line • No need to find a free lin...
Page 13 - P r o g r a m m a b l e F e a t u r e s ( c o n t i n u e d )
P r o g r a m m a b l e F e a t u r e s ( c o n t i n u e d ) FEATURE DESCRIPTION BENEFITS Outside Auto Dial Touching a programmed button • Saves time in dialing. automatically dials the outside • Dial a frequently called outside number it represents. number with one-touch convenience. • No need to ...
Page 15 - System Features—For Administrator Only
System Features—For Administrator Only FEATURE DESCRIPTION BENEFITS Button-Free Line Operation Enables users to have access to all • Gives users of 5-button voice lines without using up buttons. terminals more buttons for custom features. Call Restriction Enables administrator to adjust any • Preven...
Page 16 - Optional Features and Equipment
Optional Features and Equipment FEATURE DESCRIPTION BENEFITS Extra Alert Provides a connection for alerting • Alert people in noisy areas that devices such as bells, horns, or telephone is ringing. Required Equipment: strobe lights in up to three different • Type III cartridge in control unit areas ...
Page 17 - Basic Administration; WARNING: ALWAYS TURN OFF POWER TO lNSERT OR REMOVE CARTRIDGE.; THE ADMINISTRATOR/ATTENDANT VOICE TERMINAL
Basic Administration This section guides you through the administration procedures required to get your MERLIN system up and running. A later section tells you how to customize your system further. Complete customization of your MERLlN system involves a series of administration procedures at the con...
Page 18 - ENTERING ADMINISTRATION MODE:
NOTE: If you have a Model 820, the name of the Toll Prefix/Area Code switch is engraved on the faceplate of the control unit. If you have a Model 206 or 410, a plasticlabel that identifies this switch is supplied with the Feature Package 2 cartridge. 4. Set the Tone/Pulse switch to Tone if you have ...
Page 19 - Assigning Lines to Line Buttons
LINE ADMINISTRATION Connecting Lines to the Control Unit Once you have set control unit switches and entered administration mode, you are ready to connect telephone lines to your control unit. Simply plug the lines into the line jacks labeled A, B, C, etc. on the control unit. These jacks correspond...
Page 20 - INITIAL FEATURE ASSIGNMENTS
For Non-Square Systems You may not want your system to be "square". For instance, you may have a WATS linethat you want to appear only on a few voice terminals. Or you may want a line to serveas a personal line for someone’s exclusive use. For cases like these, you will firstassign all the l...
Page 21 - Initial Feature Assignments
Initial Feature Assignments Model 206 Voice Terminals 1-5 Model 410 and 820 Voice Terminals 11-29 3 4 - B u t t o n 10-Button 5 - B u t t o n Do Not Disturb Or Line D Privacy Or Line H O u t s i d eAuto Dial O u t s i d eAuto Dial Outside Auto DialOr Line C Outside Auto DialOr Line G O u t s i d eAu...
Page 24 - Customizing Other Options in the System; CALL RESTRICTIONS
Customizing Other Options in the System As the person who administers the MERLIN system, you will know more about its capabilities than anyone else in your office. With good planning on your part, thesystem can be fine-tuned to work with maximum efficiency both for the business asa whole and for eac...
Page 25 - GROUP PAGING
SYSTEM SPEED DIALSystem Speed Dial numbers are numbers that you, the administrator, program intothe MERLIN system memory. Users can access them by dialing a three-character code. The codes are #60 to #99. You may program System Speed Dial in order to give all users in the system access to numbers fr...
Page 26 - BUTTON-FREE LINE OPERATION
The MERLIN system has preassigned paging groups, each consisting of three voice terminals. Voice terminals 11, 12, and 13 constitute the first group, 14, 15, and 16 thesecond group, etc. You need not administer group paging if the preassigned groupsare satisfactory. Your business can be divided into...
Page 27 - Instructions for Button-Free Line Operation
In button-free line operation, there are no visual indicators to help keep track ofincoming calls. You do not know which lines calls come in on. But it’s still easy to place and receive calls. To place a call, just lift the handset. The MERLIN system selects a free line for you. If your phone rings,...
Page 28 - SYSTEM RESET
You can access most MERLIN features in the same way everybody else does, but for call handling, note the following: • If you want to hold a call, touch Hold. • To return to a held call, dial # ✱ . • You can program # ✱ onto a button by entering program mode, touching the button you want to program a...
Page 29 - PROGRAMMABLE LINE RINGING
P r o g r a m m i n g I n d i v i d u a l V o i c e Terminals to Meet Office Priorities After you have finished adjusting the control unit and administering features from theadministrator/attendant voice terminal, you can then turn to more specific featuresthat depend on how you run your office. If ...
Page 31 - F e a t u r e P r o g r a m m i n g C h a r t
Programming Individual Voice Terminals to MeetP e r s o n a l P r i o r i t i e s As system administrator, you may have to decide which custom features certain voice terminals should have, taking into con-sideration the individual’s needs and the capabilities of the voice terminal. The initial featu...
Page 32 - F e a t u r e P r o g r a m m i n g C h a r t ( c o n t i n u e d ); Feature
F e a t u r e P r o g r a m m i n g C h a r t ( c o n t i n u e d ) Feature Programming (Suggested Button Label) Description Code Notes Outside Auto Dial Dial outside numbers or Dial ✱ 90 + an out- PBX or Centrex feature side number. N a m e o r codes with one touch. L o c a t i o n Privacy Prevent ...
Page 33 - PROGRAMMING TIPS FOR 34-BUTTON VOICE TERMINALS; PROGRAMMING TIPS FOR 10-BUTTON VOICE TERMINALS
PROGRAMMING TIPS FOR 34-BUTTON VOICE TERMINALS How you program a 34-button voice terminal depends on the person for whom you’re programming it. If it’s for an attendant, refer to specific information on page 33 of this manual. If you are programming for someone other than an attendant, here’s some i...
Page 34 - Transferred Calls
As already explained, people with 5-button voice terminals have buttons and lights for a maximum of four outside lines corresponding to the left column of a larger voice terminal. The system may have more outside lines than can show up on a phonewith five buttons. In this case, the user can access m...
Page 35 - Special Information for the System Attendant; RINGING PATTERNS; TRANSFERRING CALLS; touch Transfer
Special Information for the System Attendant Many businesses have a system attendant, a person who answers most calls and passes them along to other people in the office. An attendant can also take messages and place outside calls. The main attendant voice terminal (0 or 10) also serves as an admini...
Page 36 - SEND MESSAGE
The person to whom the call is transferred hears a distinctive transfer-ringing and lifts the handset. If the call is not picked up, it returns to the attendant’s phone. 2. With voice announcement. To let the person to whom the call is being transferred know who’s calling. To announce a transferred ...
Page 37 - T r o u b l e s h o o t l n g C h a r t; Trouble
T r o u b l e s h o o t l n g C h a r t If something goes wrong in the operation of your MERLIN system, use the following troubleshooting chart to determine the possible cause of the problem. In many cases, you can clear the trouble yourself without the need for a service call. Trouble Possible Caus...
Page 39 - I n d e x
I n d e x Administration Mode, 17, 22Administrator/Attendant Voice Terminal, 16, 21 Administration Mode, 22 Automatic Answer-Intercom, 11 Automatic Line Selection, 11, 28-29 Button-Free Line Operation, 25-27 Call Pickup, 8 Call Restrictions, 23Call Waiting, 8Conference, 8Control Unit, 4-6, 16-17, 18...
