Nortel NN44200-700 - Manual

Nortel NN44200-700

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Table of Contents:

  • Page 2 – Trademarks
  • Page 5 – Publication History
  • Page 7 – Contents; Chapter 1 How to get help
  • Page 9 – Getting Help from the Nortel Web site; download software, documentation, and product bulletins; Getting Help over the phone from a Nortel Solutions Center
  • Page 10 – Getting Help from a specialist by using an Express Routing Code
  • Page 11 – In this chapter; General
  • Page 12 – Chapter 2 Overview; Reference documents
  • Page 13 – Trouble
  • Page 14 – Chapter 3 Hardware troubleshooting; The system can be in a catastrophic failure state.; ATTENTION; Do not force the 201i server into the shelf.
  • Page 15 – SCSI peripheral troubleshooting; Note: The 201i server does not support this feature at this time.; Ethernet cable troubleshooting
  • Page 16 – If the Ethernet link LEDs are not on, check the Ethernet cabling.; CAUTION
  • Page 17 – An MGate card in the switch is defective.; Internal LEDs; Description; MPB96 board LEDs
  • Page 18 – BMC beep codes; Beep code
  • Page 19 – System troubleshooting; Verify that the power cord is properly plugged in the power outlet.
  • Page 20 – One or both drives is faulty.
  • Page 21 – PCI; SCSI troubleshooting; The SCSI controller is disabled in the BIOS.
  • Page 22 – RAID troubleshooting; Replace the RAID card.
  • Page 23 – MPB96 board troubleshooting; Risk of data loss
  • Page 24 – The CallPilot system contains two types of FPGA firmware.; FPGA firmware; PCI FPGA; XRay Monitor; Use the XRay Monitor tool as follows:; Step
  • Page 25 – —End—; Register; PLL control
  • Page 26 – Windows and CallPilot hardware troubleshooting; Trouble symptom; Rebuild the drive marked as Dead.
  • Page 28 – External LEDs
  • Page 30 – BIOS beep codes; The following table describes the errors communicated by beeps.
  • Page 31 – ROM Checksum Error; The system appears dead.
  • Page 32 – Identify the type of beeps that your system emitted.
  • Page 33 – Do not reboot your system!; One of the following conditions affects the system:
  • Page 34 – If the system does not boot correctly, replace the PCI backplane.
  • Page 36 – Recreate the RAID pack without initialization.
  • Page 38 – MPB16-4 board troubleshooting; Ensure that the release of your board is 05 or later.
  • Page 40 – Ensure that the MPB16-4 boards are release 5 or later.
  • Page 41 – Open a DOS command prompt window and type; ipconfig; command displays the MAC addresses. If the MAC; Visual – front or rear panel LEDs
  • Page 42 – Server LEDs; LED
  • Page 43 – POST beep codes; Beep count; BIOS error messages
  • Page 47 – SCSI and tape drive troubleshooting
  • Page 50 – CRT
  • Page 52 – POST Beep Codes
  • Page 55 – The system boots, but a blue screen appears.
  • Page 59 – Check cabling; Start the Windows Device Manager:
  • Page 60 – Chapter 4 Network troubleshooting; Result: The network adapter Properties dialog box appears.; c. If you are unable to reinstall the device driver, a hardware; Check TCP/IP configuration
  • Page 61 – Right-click CLAN, and then click Status on the shortcut menu.
  • Page 62 – Click Repair on the network adapter status dialog box
  • Page 71 – Click Cancel to close the TCP/IP filtering dialog box.
  • Page 72 – Click the Advanced tab in the CLAN Properties dialog box.
  • Page 73 – Click the General tab in the CLAN Properties dialog box.
  • Page 74 – Result: The Ethernet adapter Properties dialog box appears.
  • Page 75 – Click the Advanced tab.
  • Page 76 – Property; Duplex
  • Page 82 – Perform steps 2 through 22 for the ELAN adapter.; Open a Command Prompt window.
  • Page 83 – Check event logs; To access the event logs, click Start
  • Page 86 – Checking the SCSI speed for RAID controllers
  • Page 87 – To check the SCSI speed; The SCSI speed is displayed here.
  • Page 89 – Start a Symantec pcAnywhere session over the established TCP/IP
  • Page 90 – Chapter 5 Routing and remote access troubleshooting; Modem; Recognizing that the modem is functioning; Modem disconnected or turned off while in operation
  • Page 91 – Troubleshooting modem configuration
  • Page 92 – Click the Modems tab.
  • Page 93 – Result: The modem Properties dialog box appears.
  • Page 95 – Click the Diagnostics tab.
  • Page 99 – Routing and Remote Access
  • Page 100 – Start; Result: The Routing and Remote Access Window appears.; Click General under IP Routing.
  • Page 101 – Click Remote Access Policies in the left pane.; Result: The following dialog box appears.
  • Page 104 – Click OK to close the Edit Dial-in Profile dialog box.; Result: The server properties dialog box appears.
  • Page 109 – Symantec pcAnywhere
  • Page 110 – Click Start; Result: The Symantec pcAnywhere window appears.
  • Page 111 – Click the Security Options tab. Verify settings.
  • Page 112 – Click Close, and then close the Symantec pcAnywhere window.; Microsoft Remote Desktop Connection (RDC); Installing RDC; Click Next to install.
  • Page 113 – Accept the terms of the agreement and click on Next.; Enable remote desktop feature and set policy on host
  • Page 114 – Type; Result: The Group Policy Object Editor window appears.
  • Page 115 – Select Enabled to load options into the box.; Establish a RAS connection
  • Page 116 – Click Close on the Dial-Up Networking Status window.
  • Page 117 – Starting the Remote Desktop Client
  • Page 118 – Result: The Local Resources window appears.
  • Page 119 – a. Select Performance; Result: The Security Warning window appears.; Click OK to continue.
  • Page 120 – Shared Session (only if local console is logged on)
  • Page 122 – cmd
  • Page 123 – shadow 0; shadow 0; session, you are unable to see your local drives on; shadow 0; command; Remote Control Failed.; CallPilot support tools
  • Page 124 – RAS dial-up required to establish RDC; The Status window appears.; Result: The RAS Dialout Properties, Networking window appears.; Click the Advanced button.
  • Page 125 – Double-Hop remote control; Result: The warning box appears with the following message:; Since this connection is currently active, some setting
  • Page 126 – Transferring files in Remote Desktop Connection sessions; The terminal server has exceeded the maximum number of
  • Page 127 – View or disconnect concurrent or previous stale sessions; Disconnecting the Remote Desktop Connection session
  • Page 128 – Result: The Terminal Services Manager window appears.; Troubleshooting tips; Session disconnected unexpectedly
  • Page 129 – Unable to transfer files to the remote CallPilot server; This may be because the session is disconnected or
  • Page 134 – Chapter 6 Application troubleshooting; Does the problem still exist?; Symptom 2: A user cannot log in to the mailbox from an external phone; Diagnostic steps; Connect to the server.
  • Page 135 – Symptom 4: Speech recognition does not work; System; Verify speech recognition on keycode.
  • Page 136 – Symptom 5: Users cannot print or receive faxes
  • Page 137 – Symptom 6: Contact Center voice services do not work; The port number is configured as 10008.
  • Page 138 – Log in to CallPilot Manager.
  • Page 139 – Encoding
  • Page 142 – The IIS Admin Service restarts.; Try to log in to CallPilot Manager.
  • Page 143 – correcting pre-check inconsistencies
  • Page 144 – Chapter 7 Meridian Mail to CallPilot migration troubleshooting
  • Page 145 – Symptom 3: The system failed to create a map directory; Check for the following error message:
  • Page 146 – Map; Symptom 4: The automatic log file backup failed
  • Page 150 – Troubleshooting Reference Guide
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Nortel CallPilot

Troubleshooting Reference
Guide

NN44200-700

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Summary

Page 2 - Trademarks

Document status: Standard Document version: 01.05 Document date: 26 June 2007 Copyright © 2007, Nortel NetworksAll Rights Reserved. Sourced in Canada The information in this document is subject to change without notice. The statements, configurations, technicaldata, and recommendations in this docum...

Page 5 - Publication History

5 Publication History June 2007 CallPilot 5.0, Standard 01.05 of the Troubleshooting Reference Guide isupdated as per the CR Q01665596. May 2007 CallPilot 5.0, Standard 01.04 of the Troubleshooting Reference Guide isissued for general release. April 2007 CallPilot 5.0, Standard 01.03 of the Troubles...

Page 7 - Contents; Chapter 1 How to get help

7 Contents Chapter 1 How to get help 9 Getting Help from the Nortel Web site 9 Getting Help over the phone from a Nortel Solutions Center 9 Getting Help from a specialist by using an Express Routing Code 10 Getting Help through a Nortel distributor or reseller 10 Chapter 2 Overview 11 General 11 Ref...

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