Nortel NN43117-110 01.01 - Manual

About the IP Phone 2004 10 Figure 1 IP Phone 2004 Hardware features The IP Phone 2004 supports the following features: • 11 programmable feature keys (but this can be extended to 14): six (physical) user-defined feature key labels and six lines/features accessed using the up and down navigation keys...

About the IP Phone 2004 12 Telephone display Figure 2 shows the IP Phone 2004 display areas. Figure 2 IP Phone 2004 display map The IP Phone 2004 display has the following rules: • The Login Screen shows the digits on information line 0 as entered. The username and passwords can be up to a maximum o...

About the IP Phone 2004 13 • Menu items appear on information lines 0 to 2 with the selected item indicated by a shaded bar behind the item. • To select a numerically-indexed menu item, view the option and press “Ok”. Alternatively, enter the appropriate shortcut using the keypad which enables you t...

Connect the IP Phone 2004 components 14 Connect the IP Phone 2004 components Before you begin Steps 1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other end to the jack on the handset (see Figure 3 on page 15 ). 2...

Log into your IP Phone 2004 16 Log into your IP Phone 2004 This section describes the navigation screens that appear when you are logging into an IP Phone 2004. 1. The following screen appears only if a firmware upgrade is available: Press Ok to go to the upgrade confirmation screen or press Cancel ...

Use the display menu on the IP Phone 2004 21 Figur e 4 IP Pho n e 20 04 di spla y menu hierar chy 1. Logout 2. Audio Profile 3. Display 4. Feature 5. Language 6. Time 7. User 8. Call 9. Diagnostics 10. Upgrade Confirmation Confirmation Confirmation 1. Assign 1. Hours from GMT 1. Username 1. Reset In...

Log out of your IP Phone 2004 22 Log out of your IP Phone 2004 1. Scroll through the Main menu using the navigation keys so that Logout appears (the first item in the list). 2. Press Ok to access the following Logout confirmation screen or press Cancel to return to the Main menu: 3. Press Yes to Log...

Change your audio profile 23 Change your audio profile 1. Scroll through the Main menu using the navigation keys so that Audio Profile appears (the second item in the list). Press Ok to access the Audio Profile menu or press Cancel to return to the Main menu. 2. Depending on how your permissions hav...

Use the Feature menu 28 Use the Feature menu You can add or edit feature key associations on your IP Phone 2004. Note: Features are assigned by your system administrator. Changing your feature key association does not create new functionality, but instead changes the labels on a key. For example, yo...

Use the Feature menu 30 Assign a feature The Assign menu contains the following items: • Key Type (see “Define the key type” on page 30 ) • AutoScroll (see “Configure AutoScroll” on page 33 ) • Inbox (see “Enable the Inbox feature” on page 35 ) Define the key type 1. Scroll through the Feature menu ...

Use the Feature menu 32 In the features menu, if you select a feature assigned to a key (for example, Key 2), you can change the key type to Local. When you change Key Type to Local, the Options menu changes. That is, for Central you get: “1. Key Type” followed by “2. AutoScroll”. When you select Lo...

Use the Feature menu 33 Configure AutoScroll If AutoScroll is enabled, the IP Phone will automatically direct you to the page that contains the active feature. For example, you may have your secondary DN configured on page two. If someone calls you on your secondary DN, the feature key pages will sc...

Use the Feature menu 35 Enable the Inbox feature 1. Scroll through the Assign menu using the navigation keys so that Inbox appears (the final item in the list) and press Ok or press Cancel to return to the Feature menu. 2. Press Ok to access the following Inbox screen or press Cancel to return to th...

Use the Feature menu 37 Label a feature You can assign a label to the feature keys on your IP phone 2004. 1. Scroll through the Feature menu using the navigation keys so that Label appears (the second item in the list). 2. Press Ok to access the following Label menu or press Cancel to return to the ...

Use the Feature menu 38 3. Enter the feature label using your keypad. Press Clear to delete the current label. Press Bkspc if you need to correct an entry when typing the label. Press Ok to save the entry or press Cancel to return to the Feature menu.

Use the Feature menu 39 Use the Feature Options menu The Feature Options menu contains the following items: • Auto Hide (see “Configure Auto Hide” on page 39 ) • Default Feature (see “Define your default feature” on page 41 ) • Outbox (see “Enable the Outbox feature” on page 42 ) Configure Auto Hide...

Use the Feature menu 41 Define your default feature 1. Scroll through the Options menu using the navigation keys so that Default Feature appears (the second item in the list) and press Ok or press Cancel to return to the Feature menu. 2. Press Ok to access the following screen or press Cancel to ret...

Use the Feature menu 42 This screen displays a list of the DN keys. You can scroll through the list to select a key that you want to assign as your default feature key. Press Ok to save your selection or press Cancel to return to the Options menu. Enable the Outbox feature 1. Scroll through the Opti...

Use the Feature menu 44 Reset your feature keys to defaults 1. Scroll through the Assign menu using the navigation keys so that Reset appears (the final item in the list). 2. Press Ok to access the following Reset screen or press Cancel to return to the Feature menu. Press Yes to reset your feature ...

Select a language 45 Select a language 1. Scroll through the Main menu using the navigation keys so that Language appears (the fifth item in the list). 2. Press Ok to access a list of available languages or press Cancel to return to the Main menu. 3. When you press Ok , a list of available languages...

Set your time formats 46 Set your time formats Changes to time options shown in this section will change the time and date displayed on the context line instantly. 1. Scroll through the Main menu using the navigation keys so that Time appears (the sixth item in the list). 2. Press Ok to access the T...

Set your time formats 47 Define your regional time zone 1. Scroll through the Time menu using the navigation keys so that Hours From GMT appears (the first item in the list). 2. Press Ok to access the Hours from GMT menu or press Cancel to return to the Main menu. 3. The “ ✓ ” in front of the time z...

Set your time formats 48 Enable Daylight Savings 1. Scroll through the Time menu using the navigation keys so that Daylight Saving appears (the second item in the list). 2. Press Ok to access the Daylight Saving menu or press Cancel to return to the Main menu. 1. Hours from GMT 2. Daylight Saving 3....

Set your time formats 50 Define your time format 1. Scroll through the Time menu using the navigation keys so that Time Format appears (the third item in the list). 2. Press Ok to access the Time Format menu or press Cancel to return to the Main menu. 3. The “ ✓ ” in front of “12 Hour” indicates you...

Set your time formats 51 Define your date format 1. Scroll through the Time menu using the navigation keys so that Date Format appears (the fourth item in the list). 2. Press Ok to access the Date Format menu or press Cancel to return to the Main menu. 3. Time Format 4. Date Format 5. Reset Ok Time ...

Set your time formats 53 Reset your time defaults 1. Scroll through the Time menu using the navigation keys so that Reset appears (the final item in the list). 2. Press Ok to access the following Reset screen or press Cancel to return to the Main menu. Press Yes to reset your time settings to their ...

Navigate the User Information menu 54 Navigate the User Information menu 1. Scroll through the Main menu using the navigation keys so that User appears (the seventh item in the list). 2. Press Ok to access the User menu or press Cancel to return to the Main menu. The User menu contains the following...

Navigate the User Information menu 55 Configure your username 1. Scroll through the User Information menu using the navigation keys so that Username appears (the first item in the list). Press Ok to access the following screen to edit your username or press Cancel to return to the Main menu. 2. The ...

Navigate the User Information menu 56 Define your login type 1. From the User menu scroll until Login Type is displayed which is the second item in the list. 2. If you press Ok the following screen appears. 3. Press Ok if you will be using your IP Phone 2004 on its own or scroll down and press OK if...

Navigate the User Information menu 57 Enable Auto Login Any maintenance activity requires a user to be logged out forcibly (for example, a firmware upgrade). If you have Auto Login enabled, you will automatically be logged back into the IP Client Manager once the terminal becomes available again. 1....

Navigate the User Information menu 59 Change your password 1. Scroll through the User menu using the navigation keys so that Password appears (the third item in the list). Press Ok to access the following screen to edit your password or press Cancel to return to the Main menu. 2. Auto Login 3. Login...

Use Call History 61 Use Call History 1. The Call History feature enables you reset your inbox and outbox. Scroll through the Main menu using the navigation keys so that Call appears (the eighth item in the list). 2. Press Ok to access the Call screen or press Cancel to return to the Main menu. 3. Th...

Use the Diagnostics menu 63 Use the Diagnostics menu 1. Scroll through the Main menu using the navigation keys so that Diagnostics appears (the ninth item in the list). 2. Press Ok to access the following diagnostics menu or press Cancel to return to the Main menu. Test local mode transitions the te...

Perform an upgrade 65 Perform an upgrade Upgrades are only presented to you if your firmware is at a lower level than recommended by the IP Client Manager. When an upgrade is occurring, your phone will reboot and temporarily be unavailable. Use the following procedure if you require a firmware upgra...

Make a call 67 Make a call There are several ways to make a call from an IP Phone 2004. Use Off-hook dialing This procedure shows you how to use off-hook dialing to make a call. Use Handsfree dialing This procedure shows you how to use Handsfree dialing to make a call. 1. Your Primary Extension is a...

Make a call 68 Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 2. Dial the number. 3. When the call is answered, begin speaking. 4. For privacy, lift the handset. 5. To return to Handsfree, press the Handsfree key (the small green circular butt...

Make a call 69 To edit a Predial number: 2. Press the OK option on soft key 1 to dial the number. 3. Lift the handset when the called party answers. 1. Without selecting the Line (DN) key, enter the number to be dialed. 2. Choose one of the following: — To change numbers one-at-a-time, press the Del...

Answer or terminate a call 70 Answer or terminate a call Answer a call Each incoming call causes the telephone to ring, the an arrow beside the Line (DN) key to flash, and the Message Indicator lamp to flash. Choose one of the following to answer a call: • Lift the handset. • Press the Handsfree but...

Answer or terminate a call 71 Terminate a call This procedure shows you how to terminate an active call. Choose one of the following to terminate a call: • Return the handset into the cradle. • Press the Goodbye button located on the left side of the handset. The Goodbye key is especially useful for...

While on an active call 72 While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second ...

While on an active call 73 Transfer a call Use the Transfer feature to redirect a call to a third party. 1. Press the Transfer key in the upper display area. The other party is on hold and a dial tone sounds. The LCD indicator light flashes steadily. 2. Dial the DN to which the call is to be transfe...

While on an active call 74 Use Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line. 1. To park a call to another extension, during an active call, press the Park key in the upper display area. 2. Look at the di...

While away from your desk 75 While away from your desk This section describes features to use when you are away from your desk. Use Call Forward Call Forward allows you to forward incoming calls to another extension within the system. Outgoing calls can still be placed from your telephone when Call ...

Talk with more than one person 76 Talk with more than one person This section describes features that enable conversations between more than two people. Set up a Conference call The Conference feature enables you to add up to five people to an established call (either internal or external). 1. While...

Talk with more than one person 77 Use the Conferee Selectable Display feature The Conferee Selectable Display feature allows you to view the type of call and amount of callers in a conference call. Use Call Join If you are talking with a person and have another person on hold (on another line), you ...

Additional features and controls 79 Additional features and controls Enter text using the dialpad You can use the dialpad to enter text when you use features. For example, if you want to use the letter “A”, press the number 2 key once. If you want the letter “C”, press the number 2 key three times. ...

Additional features and controls 80 Pressing the Symbol key shows the following: You can then use the up and down navigation keys to scroll through the row to select the special character with which you want to replace the “A”. Press More to show all the available symbols. You can then use the up, d...

Additional features and controls 81 The following screen is an example of what appears. With an existing entry displayed press Ok to edit the directory or press Cancel to exit from the directory. 2. Press the down navigation key to select other directory entries. The final entry in the directory is ...

Additional features and controls 85 Edit an entry in the directory 1. Scroll through the Directory menu using the navigation keys so that the entry you wish to edit appears and press Ok . Scroll to the second item in the list which is edit. 2. Press Ok and the following screen will appear: 1. Dial 2...

Additional features and controls 88 Delete an entry in the directory 1. Scroll through the Directory menu using the navigation keys so that the entry you wish to delete appears and press Ok . 2. Scroll to the third item in the list which is delete. 3. Press Ok to delete the entry or press Cancel to ...

Additional features and controls 89 Make a call using the directory 1. Scroll through the Directory menu using the navigation keys so that the entry you wish to dial appears and press Ok . The following prompt appears: 2. Press Ok to call the person in your directory. 1. Dial 2. Edit 3. Delete Ok Di...

Additional features and controls 90 Inbox/outbox Assign an Inbox/Outbox to a DN feature key If you have assigned an inbox to a DN key and you miss an incoming call assigned to that key, an icon is displayed to the left of the top screen and the red LED illuminates at the top of the set. As soon as y...

Additional features and controls 91 Use your inbox Once you assign a DN key as an inbox, the IP Phone 2004 logs all incoming calls to that DN. The system logs the incoming key number, time and date, as well as the display shown on the IP Phone 2004 at the time of the incoming call. Note: The display...

Additional features and controls 92 1. When you select a call in your inbox and press Ok , the following screen appears: 2. Press Ok to dial the number or press Cancel to exit from your Inbox. 3. Scroll to select Display to display additional information about the number or press Cancel to exit from...

Additional features and controls 93 Use your outbox Once you assign a DN key as an outbox, the IP Phone 2004 logs all outgoing calls to that DN. The system logs the outgoing key number, time and date, as well as the display shown on the IP Phone 2004 at the time of the outgoing call. Note: The displ...

Additional features and controls 95 Volume Control Bar Ringer selection LCD Indicator Use the Volume Control Bar to adjust the volume of the handset, speaker or ringer while active. Raise or lower the volume of each by pressing the right or left sides of the bar. 1. From the Menu Option screen, sele...

Additional features and controls 96 Message Waiting Lamp The light bar at the top of your telephone illuminates with a steady light to indicate a new Voice Mail message(s) is waiting. You access Message Waiting by pressing the Message Waiting feature provisioned on one of the feature keys in the upp...

Accessories 97 Accessories IP Phone Key Expansion Module (KEM) The Nortel IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2004. You can connect up to two KEMs to your IP Phone 2004, providing a total of 44...

Terms you should know 99 Terms you should know Auto Hide Auto Hide enables features to appear on your display only when they are available for use depending on the state of your phone and administrator settings. Auto Login Any maintenance activity requires a user to be logged out forcibly (for examp...

Index 103 Index A About the IP Phone 2002 9Answer a call 70Assign a feature 30Attendant 99Audio profile 23Auto Hide 39Auto Login 57, 99AutoDial 99AutoScroll 33, 99 C Call Forward 75Call History 61Call Join 77Call Park 74Call party information 99Calling Party Name Display (CPND) 99Cat 5 99Central 32C...

Index 105 S Secondary Directory Number 102Services key 13, 20, 102Shared Directory Numbers 102Soft keys (self-labeled) 102Speaker key 102 T Telephone display 12Terminate a call 71Time format 50Time formats 46Transfer 73Transfer a call 73 U Upgrade 65Use the display menu on the IP Phone 2004 20User I...

Nortel Communication Server 2000/2100 Nortel IP Phone 2004 User Guide Copyright © 2005 Nortel All Rights Reserved Information is subject to change without notice. Nortel reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. SL-100 and Me...