Nortel N0060600 - Manual

16 Chapter 1 Getting started with BCM N0060600 N0060600 Acronyms The following is a list of acronyms used in this guide. Organization This guide is organized for easy access to information that explains the concepts, operations, and procedures associated with the BCM system. About BCM The BCM system...

Chapter 1 Getting started with BCM 17 BCM 4.0 Device Configuration Guide BCM key hardware elements BCM includes the following key elements: • BCM200 main unit • BCM400 main unit • BCM1000 main unit • BCM expansion unit (compatible with BCM400 main unit) • BCM400 expansion gateway • BCM media bay mod...

18 Chapter 1 Getting started with BCM N0060600 N0060600 • Voice Networking features • LAN CTE (computer telephony engine) • VEWAN (Voice Enabled WAN) • IVR (Integrated Voice Response) • IP Music • Intelligent Contact Center Symbols and conventions used in this guide These symbols are used to highlig...

Chapter 1 Getting started with BCM 19 BCM 4.0 Device Configuration Guide The following conventions and symbols are used to represent the Business Series Terminal display and dialpad. The following text conventions are used in this guide to indicate the information described: Related publications Thi...

20 Chapter 1 Getting started with BCM N0060600 N0060600 System Installation BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum (N0060603) BCM200/400 BCM 4.0 Installation and Maintenance Guide (N0060612) Keycode Installation Guide (N0060625) System Programming BCM 4.0 Administration Guid...

Chapter 1 Getting started with BCM 21 BCM 4.0 Device Configuration Guide System-wide Call Appearance (SWCA) Features Card (N0027186) T7000 Telephone User Card (P0912061) T7100 Telephone User Card (P0609621) T7208 Telephone User Card (P0609622) T7316 Telephone User Card (P0935248) T7316E Telephone Us...

22 Chapter 1 Getting started with BCM N0060600 N0060600 Getting Help over the telephone from a Nortel Solutions Center If you have a Nortel support contract and cannot find the information you require on the Nortel Support Web site, you can get help over the telephone from a Nortel Solutions Center....

23 BCM 4.0 Device Configuration Guide Chapter 2 Welcome panel The Welcome panel displays information for the current account logged on the system. The administrator is prompted to change the password before any programming menus are accessible. This panel will be displayed on the first login to the ...

25 BCM 4.0 Device Configuration Guide Chapter 3 System Software The system software identity. The following path indicates where to access the system identification settings in Element Manager: • Element Manager: System > Identification Figure 3 System Identification panel Table 1 describes each ...

Chapter 3 System Software 27 BCM 4.0 Device Configuration Guide If the system is to synchronize with an NTP Server or trunk, check the following: 1 Set Date and Time Source to NTP or Trunk . 2 In the NTP server address field enter the IP address of the NTP server. 3 Set the number of seconds between...

28 Chapter 3 System Software N0060600 N0060600 4 In the bottom frame, ensure that the Time zone is correct for the location of the local system. 5 If Trunk was selected in the Date and Time Source drop-down list, enter the year in the Year field. Setting clock control to local system If you want the...

29 BCM 4.0 Device Configuration Guide Chapter 4 System schedule settings and services scheduling Use scheduled services to control how calls are answered in off-hours (Ringing Groups), how calls are routed at various times of the day, and how restrictions are applied on lines and telephones at speci...

30 Chapter 4 System schedule settings and services scheduling N0060600 N0060600 Restriction and Routing services require a service control password before users are allowed to change scheduling on a control telephone. The Service Control Password field on this panel allows you to delete a current en...

Chapter 4 System schedule settings and services scheduling 31 BCM 4.0 Device Configuration Guide Default time settings Table 4 provides a list of the default times for each schedule. Configuring scheduled service The table in the top frame lists all schedules available on the system. Configure the s...

33 BCM 4.0 Device Configuration Guide Chapter 5 System features and feature codes • “BCM feature codes” on page 33 provides a complete list of the feature codes that can be accessed from digital and IP telephones. • “Button programming features” on page 36 provides a list of the features that are pr...

36 Chapter 5 System features and feature codes N0060600 N0060600 Button programming features The following describes the features available for Button Programming ( Configuration > Telephony > Sets > All DNs > Capabilities and Preferences > Button Programming ). Note that some of thes...

41 BCM 4.0 Device Configuration Guide Chapter 6 DN records parameters The DN record defines the specific function of each telephone within the system. The following paths indicate where to access DN record parameters in Element Manager and through Telset Administration: • Element Manager: Configurat...

42 Chapter 6 DN records parameters N0060600 N0060600 Main panel tabs: common fields The Line Access, Capabilities and Preferences, and Restrictions tabs included in the Main panel, all display the same four columns as shown in Table 8 . “Capabilities and Preferences - Button Programming tab” on page...

44 Chapter 6 DN records parameters N0060600 N0060600 Line Access tab The Line Access tab displays the DNs table. Line access programming is performed using the four tabs that appear in the details panel when a DN is selected. Refer to Figure 8 . • Line Access - Properties tab • “Line Access - Line A...

46 Chapter 6 DN records parameters N0060600 N0060600 Line Access - Line Assignment tab Use the line assignment settings to assign physical trunks and target lines to each telephone. Target lines are used as incoming only. Other lines can be used to both place and answer calls, if they are configured...

48 Chapter 6 DN records parameters N0060600 N0060600 Line Access - Line Pool Access tab Use the Line Pool Access tab to add line pools to a telephone record. Figure 10 Line Access - Line Pool Access tab These shared pools of lines enables many users to use fewer lines for connections, where dedicate...

Chapter 6 DN records parameters 49 BCM 4.0 Device Configuration Guide Table 11 describes the access fields on this panel. Line Access - Answer DNs tab Program a telephone to provide automatic call alerting and call answering for other telephones in the system. The DNs of the other telephones are ref...

50 Chapter 6 DN records parameters N0060600 N0060600 Capabilities and Preferences main tab Capabilities settings control how the system interacts with individual telephones, and how the telephones receive calls. Preferences control how the telephone itself works. These settings also can be set by us...

Chapter 6 DN records parameters 51 BCM 4.0 Device Configuration Guide • “Capabilities and Preferences - Button Programming tab” on page 58 • “Capabilities and Preferences - ATA Settings tab” on page 62 • “Capabilities and Preferences - IP Terminal Details tab” on page 64 Capabilities and Preferences...

52 Chapter 6 DN records parameters N0060600 N0060600 Capabilities and Preferences - Capabilities tab Capabilities settings control how the system interacts with individual telephones, and how the telephones receive calls. First Display Name Number Line Determine the call display information that app...

Chapter 6 DN records parameters 55 BCM 4.0 Device Configuration Guide Capabilities and Preferences - SWCA Call Group tab Although System-wide Call Appearance (SWCA) assignments are meant to be assigned to buttons with indicators, you can assign SWCA assignments to a telephone without assigning them ...

56 Chapter 6 DN records parameters N0060600 N0060600 Figure 14 Capabilities and Preferences - SWCA Call Group tab Capabilities and Preferences - Preferences tab The Preferences headings allow you to program the same settings that users can perform at their telephones, and the settings for configurin...

58 Chapter 6 DN records parameters N0060600 N0060600 Also refer to: • “Moving IP telephones” in the BCM 4.0 Telephony Device Installation Guide (N0060609). Capabilities and Preferences - Button Programming table Figure 16 Capabilities and Preferences - Button Programming Table Capabilities and Prefe...

60 Chapter 6 DN records parameters N0060600 N0060600 Table 16 describes the possible settings for telephone buttons. Table 16 Button programming fields (Sheet 1 of 2) Setting Values Description Model 7100 7208 7310/7316 7316E 7324 2004/2050 2001 2002 2007 2033 DMC prtb 1120E, 1140E 2210 2211 2212 If...

62 Chapter 6 DN records parameters N0060600 N0060600 Capabilities and Preferences - ATA Settings tab Analog telephones have some settings that are specific to the analog connection. An analog telephone can be connected to the system directly through an analog station port, either on the Main Unit (i...

Chapter 6 DN records parameters 63 BCM 4.0 Device Configuration Guide Figure 19 Capabilities and Preferences - ATA Settings panel fields Use the information in Table 18 to configure ATA settings. Table 18 ATA settings Attribute Values Description ATA answer timer 3, 5, 7, 10 Select the length of del...

64 Chapter 6 DN records parameters N0060600 N0060600 Capabilities and Preferences - IP Terminal Details tab This is a single-terminal display of the terminal information that is also shown in the Telephony Resources IP Terminal panel. Refer to “IP telephone set details” in the BCM 4.0 Networking Con...

Chapter 6 DN records parameters 65 BCM 4.0 Device Configuration Guide Restrictions main tab Use the Restrictions settings to control callouts of certain number combinations. These restriction filters are then assigned to lines and DN records, as required to prevent callers from making certain kinds ...

66 Chapter 6 DN records parameters N0060600 N0060600 Restrictions - Set Restrictions tab You can assign restrictions that apply to a specific telephone record. You also can assign a different restriction filter for Normal service, and for one or more of six other schedules that enables the user to h...

Chapter 6 DN records parameters 67 BCM 4.0 Device Configuration Guide Table 22 provides a list of default restriction filters. Restrictions - Line/Set Restrictions tab Use the Line/Set Restrictions settings to assign a restriction filter to a specific line for outgoing calls at a specific telephone....

69 BCM 4.0 Device Configuration Guide Chapter 7 Common procedures: copying and renumbering DNs Copying settings to other DNs The Copy command allows you to duplicate programming for a telephone, and apply it to another telephone, a range of telephones, or to all the telephones on the system. If info...

70 Chapter 7 Common procedures: copying and renumbering DNs N0060600 N0060600 Figure 24 Paste Set Data dialog box 6 Select the check boxes for the properties that you want to copy to the new DN. 7 Click OK. Renumbering DNs Your system auto-assigns DNs based on the hardware for digital telephones. In...

71 BCM 4.0 Device Configuration Guide Chapter 8 Global telephony settings There are a number of settings that define telephony operation for the entire system. These have been gathered on one panel, separated into sections. The following paths indicate where to access global telephony settings in El...

72 Chapter 8 Global telephony settings N0060600 N0060600 The global telephony settings affect a number of different telephony features. • Business Name: This is part of the CLID feature. It displays the business name on outgoing calls for all system telephones, on which CLID is allowed and activated...

Chapter 8 Global telephony settings 73 BCM 4.0 Device Configuration Guide Feature Settings panel These settings affect all telephones. They determine whether the listed features are allowed, or how they function. Figure 25 System feature settings Table 24 describes each field. Table 24 Feature setti...

76 Chapter 8 Global telephony settings N0060600 N0060600 Answer DN answer key levels You can determine what type of calls alert at an assigned Answer DN key. This is a system setting, so all Answer DNs behave the same. There are three answer key levels: Basic , Enhanced , and Extended . If your syst...

Chapter 8 Global telephony settings 77 BCM 4.0 Device Configuration Guide Figure 26 System Timers Table 26 describes the timers. Table 26 Timer values Attribute Values Description Camp timeout 30, 45, 60, 90, 120, 150, or 180 Assign the number of seconds before an unanswered camped call returns to t...

78 Chapter 8 Global telephony settings N0060600 N0060600 Advanced Feature Settings The following path indicates where to access advanced feature settings in Element Manager: • Element Manager: Configuration > Telephony > Global Settings > Advanced Feature Settings The Advanced Feature Setti...

Chapter 8 Global telephony settings 79 BCM 4.0 Device Configuration Guide Also refer to: • “Common dialing plan settings” in the BCM 4.0 Networking Configuration Guide (N0060606)(Call Park codes) • “Timers” on page 76 (Park timeout) If you select the check box... Auto-associate SWCA key to call must...

80 Chapter 8 Global telephony settings N0060600 N0060600 • “Sharing calls by parking on SWCA buttons” on page 207 • System Wide Call Appearance (SWCA) Features Card ONN Blocking (North American systems) The outgoing name and number blocking codes for Analog and BRI lines can vary between service pro...

Chapter 8 Global telephony settings 81 BCM 4.0 Device Configuration Guide Silent Monitor The features in this dialog box provide the parameters that determine how you can use supervisor terminals on your system to monitor Hunt group members ( “Monitoring external hunt group calls” on page 107 ). Fig...

82 Chapter 8 Global telephony settings N0060600 N0060600 Reset logs You can reset the log cache on the system by using the button on the Advanced Features Settings panel. Figure 30 System log reset Table 30 describes the fields in this box. Also refer to: • “Monitoring Hunt Groups” on page 107 Table...

83 BCM 4.0 Device Configuration Guide Chapter 9 Telephony system and device programming The following list provides links to the telephone and telephony system programming areas of the system. Within the context of the network, system telephones act as call end points or call initiation devices. • T...

84 Chapter 9 Telephony system and device programming N0060600 N0060600 — “System schedule settings and services scheduling” on page 29 — “Configuring Hunt Groups” on page 99 — “Configuring Hospitality services” on page 109 — Voice mail, if applicable Also refer to: • “Telephony features” on page 187

85 BCM 4.0 Device Configuration Guide Chapter 10 Configuring system speed dial numbers System speed dial codes are assigned to external numbers. You can use then the two- or three-digit code to dial the number, or assign the code to a memory button, instead of dialing the entire string. These assign...

86 Chapter 10 Configuring system speed dial numbers N0060600 N0060600 Figure 31 System Speed Dial table Table 31 describes each field on this panel. Table 31 System Speed Dial (Sheet 1 of 2) Attribute Values Description Number of speed dials 70 255 Choose the number of speed dial codes you want avai...

Chapter 10 Configuring system speed dial numbers 87 BCM 4.0 Device Configuration Guide Notes about the System Speed Dial list The following provides general notes about using the System Speed Dial panel. Choose the size of the speed dial list • The default list consists of 70 speed dial codes from 0...

88 Chapter 10 Configuring system speed dial numbers N0060600 N0060600 Working with speed dial list entries To add, change, or delete System Speed Dial records, click the field you want to alter, and type in the change required. Next steps Speed dial codes can be programmed onto memory keys by the in...

89 BCM 4.0 Device Configuration Guide Chapter 11 DMC Feature List The Digital Mobility Controller (DMC) Feature list enables you to arrange the order of the features that appear as soft keys on a Digital Mobility 7420/7430/7440 handset. This is a system-wide feature that enables users to access freq...

90 Chapter 11 DMC Feature List N0060600 N0060600 Arranging the DMC Feature list using Element Manager Figure 32 DMC Feature List panel To arrange the DMC Feature list using Element Manager 1 Click Configuration > Telephony > Global Settings > DMC Feature List. The Digital Mobility Controlle...

91 BCM 4.0 Device Configuration Guide Chapter 12 Setting up central answering positions A CAP (Central Answering Position) station acts as a central answering and monitoring point for a group or a business. The following paths indicate where to set up a CAP in Element Manager and through Telset Admi...

Chapter 12 Setting up central answering positions 93 BCM 4.0 Device Configuration Guide To create CAP stations 1 Ensure that the telephone you want to use is configured and working on the system. 2 Ensure that the KIM is installed on the appropriate telephone. Refer to the installation user card tha...

94 Chapter 12 Setting up central answering positions N0060600 N0060600 4 In the lower panel, click the CAP/KIM Button Programming tab. 5 Select the line for the button number that you want to program. 6 Configure the feature or autodial on the button. For a detailed description of each field, refer ...

95 BCM 4.0 Device Configuration Guide Chapter 13 Creating ring groups Assigning telephones to ringing groups provides a way to ensure that all calls can be answered, regardless of the time of day, or day of the week. The most common use of this feature is when a security desk telephone rings for inc...

96 Chapter 13 Creating ring groups N0060600 N0060600 Ring Groups - Members The Ring Groups table on the Group Membership tab in the top frame of this panel is a read-only list of the 100 ring groups available to the system. When you click a ring group in the table, the Members table appears in the b...

Chapter 13 Creating ring groups 97 BCM 4.0 Device Configuration Guide Ring Groups - Line Settings tab The Line Settings tab allows you to schedule where calls coming in on a specific line, or target line, ring during a scheduled period. The following paths indicate where to configure line settings f...

98 Chapter 13 Creating ring groups N0060600 N0060600 Figure 36 Ring Group lines Table 33 describes the headings on both these panels. Also refer to: • “Configuring scheduled service” on page 31 Table 33 Ringing group schedule line values Attribute Value Description Lines Settings tab: Line XXX This ...

99 BCM 4.0 Device Configuration Guide Chapter 14 Configuring Hunt Groups The Hunt Groups panel allows you to set up call groups that are assigned a common hunt group DN for incoming calls. The calls then are distributed to the member telephones. The following paths indicate where to configure hunt g...

100 Chapter 14 Configuring Hunt Groups N0060600 N0060600 Hunt Groups system setup The main panel shown in Figure 37 lists the Hunt Groups and the parameters that define Hunt Group features. Figure 37 Hunt Groups Table 34 describes the fields found on the Hunt Groups main panel. Refer to “Configuring...

Chapter 14 Configuring Hunt Groups 103 BCM 4.0 Device Configuration Guide Configuring the Hunt Group general settings When you first set up a Hunt Group, you must identify how calls are handled among the group. The following paths indicate where to modify hunt group general settings in Element Manag...

104 Chapter 14 Configuring Hunt Groups N0060600 N0060600 Figure 38 Hunt Group Members and Line Assignment tables Table 35 describes the fields found on the Details for Hunt Groups tables. Table 35 Hunt Group tables (Sheet 1 of 2) Field Values Description Hunt Group Members subpanel Seq. No. <read...

107 BCM 4.0 Device Configuration Guide Chapter 15 Monitoring Hunt Groups Monitoring external hunt group calls Use the Silent Monitor feature to monitor external hunt group calls within a hunt group. Any two-line display telephone can be assigned as a supervisor telephone to allow this feature. There...

108 Chapter 15 Monitoring Hunt Groups N0060600 N0060600 Monitoring with IP telephones: On calls over an VoIP trunk, where both the Hunt group call and the monitoring call are from IP telephones (full IP domain calls), the agent hears a click when the supervisor starts and ends a monitor session. Als...

109 BCM 4.0 Device Configuration Guide Chapter 16 Configuring Hospitality services The following information describes how to set up the Hospitality services feature. The following paths indicate where to configure hospitality services in Element Manager and through Telset Administration: • Element ...

110 Chapter 16 Configuring Hospitality services N0060600 N0060600 Figure 39 Hospitality panel, General tab The Administration heading provides fields that allow you to: • enter the time when occupied rooms change state from Service done to Service required • enter the password that needs to be enter...

112 Chapter 16 Configuring Hospitality services N0060600 N0060600 Figure 40 Hospitality - Rooms tab panel Table 37 describes the fields in the list on this panel. Setting up your hospitality system Use the Hospitality panels to set up room telephones, and determine how they function. Once the system...

Chapter 16 Configuring Hospitality services 113 BCM 4.0 Device Configuration Guide 3 In the Requires Desk Password field, change the default password to a one- to six-digit number. Keep this password in a secure place. Change the password frequently. 4 If you want service personnel to enter a passwo...

114 Chapter 16 Configuring Hospitality services N0060600 N0060600 3 Select or clear the Requires Desk Password check box, as required. To delete a room assignment from a telephone To delete a room assignment, simply click the Room Number column, and delete the number. Next step: Using the features R...

115 BCM 4.0 Device Configuration Guide Chapter 17 Configuring analog telephones and devices Refer to the following information for attributes that are specific to analog telephones and devices. Refer to “Configuring an analog telephone” on page 116 . Analog telephones and devices have a limited feat...

116 Chapter 17 Configuring analog telephones and devices N0060600 N0060600 Analog device DN record overview Configuring an analog telephone On each panel on the DNs list, add or modify settings to customize the telephone operations. The following headings correspond to each panel. Refer to the Progr...

118 Chapter 17 Configuring analog telephones and devices N0060600 N0060600 Assigning a pause for external dialing for data devices The external Hotline feature provides automatic access to a line when an analog device goes off-hook. To assign a pause for external dialing 1 Click Configuration > T...

119 BCM 4.0 Device Configuration Guide Chapter 18 Configuring telephones: Digital telephones Digital telephones support the most comprehensive use of the DN records panels. For detailed panel descriptions, refer to “DN records parameters” on page 41 . The following paths indicate where to configure ...

120 Chapter 18 Configuring telephones: Digital telephones N0060600 N0060600 Digital telephone DN record overview Prerequisites Ensure the following has occurred before you start this procedure: Using the DN panels On each panel on the DNs list, add or modify settings to customize the telephone opera...

Chapter 18 Configuring telephones: Digital telephones 121 BCM 4.0 Device Configuration Guide System DNs - Line Access tab References: “Job aid: Notes about assigning lines to telephones” on page 121 . To assign a line to a telephone 1 Click Configuration > Telephony > Sets > Active Sets . 2...

122 Chapter 18 Configuring telephones: Digital telephones N0060600 N0060600 • Each line assigned to a telephone must appear to a button with an indicator. The maximum number of available buttons is 8 for the 7208 digital telephones, 10 for the model 7310, 10 for 7316 digital telephones, 16 for the 7...

Chapter 18 Configuring telephones: Digital telephones 123 BCM 4.0 Device Configuration Guide Figure 43 Adding an Answer DN • If you set a line to Ring only, incoming calls appear on an intercom button.The 7000, 7100 digital telephones, are exceptions, they have no line buttons; therefore, you can as...

124 Chapter 18 Configuring telephones: Digital telephones N0060600 N0060600 Line Assignment and Line Pools Programming references: “Job aid: Answer DN notes” on page 124 To add line assignments 1 Click Configuration > Telephony > Sets > Active Sets . 2 Select the Line Access tab. 3 Select t...

Chapter 18 Configuring telephones: Digital telephones 125 BCM 4.0 Device Configuration Guide Mobility sets: On 7406 cordless digital telephones, you can twin desk sets with the portable sets by assigning one or more handset DNs to a desk set Answer DN. Hunt group note: A linear Hunt group, which has...

126 Chapter 18 Configuring telephones: Digital telephones N0060600 N0060600 Programming note: At least one intercom key must be defined to allow internal calls. Two intercom keys are recommended for conference calling. Model 7000 and 7100 telephones are automatically assigned two intercom keys, so u...

Chapter 18 Configuring telephones: Digital telephones 127 BCM 4.0 Device Configuration Guide • “Capabilities and Preferences - Capabilities tab” on page 52 • “Job aid: Line redirection notes” on page 128 To configure telephone capabilities 1 Click Configuration > Telephony > Sets > Active S...

128 Chapter 18 Configuring telephones: Digital telephones N0060600 N0060600 • Redirect ringSelect the check box if you want calls coming into a redirected line to give a short alert. 7 Receive short tonesDo not select this for digital telephones. 8 Administrative capabilities: • Pickup groupIf you w...

Chapter 18 Configuring telephones: Digital telephones 129 BCM 4.0 Device Configuration Guide Before you program Call Forwarding on lines on an Embark switch line, ensure that: • The DTM is configured to DPNSS, and the Host Node switch connection is set to Embark. • Both real channels and virtual cha...

130 Chapter 18 Configuring telephones: Digital telephones N0060600 N0060600 6 Ring type: If you want incoming calls to produce a specific type of ring (for example, to differentiate between two telephones that are in close proximity), select one of the four ring types. If you select None, the defaul...

Chapter 18 Configuring telephones: Digital telephones 131 BCM 4.0 Device Configuration Guide • If the telephone experiences a warm-reset, all log entries are flushed. • If a line has been redirected, calls are not logged. Telephone memory button programming Use this panel to assign features to avail...

132 Chapter 18 Configuring telephones: Digital telephones N0060600 N0060600 Button labeling T-series telephones have a paper strip of labels that can be customized and printed using the Desktop Assistant or Desktop Assistant Pro application. These applications are located under the Client Applicatio...

Chapter 18 Configuring telephones: Digital telephones 133 BCM 4.0 Device Configuration Guide 2 Set Lock: Determine how much programming the user is able to perform at their telephone. (None, Partial, Full) Refer to “Restrictions main tab” on page 65 for a description of what is allowed for each leve...

135 BCM 4.0 Device Configuration Guide Chapter 19 Configuring telephones: IP telephones IP telephones have a very similar DN configuration to digital telephones. Refer to “Configuring telephones: Digital telephones” on page 119 for detailed procedures. There are several models of i-series telephones...

136 Chapter 19 Configuring telephones: IP telephones N0060600 N0060600 IP telephone DN record overview Configuring an IP telephone On each panel on the DNs list, add or modify settings to customize the telephone operations. Table 40 lists the fields and settings for IP telephones. Table 40 Line Conf...

Chapter 19 Configuring telephones: IP telephones 137 BCM 4.0 Device Configuration Guide PVQM - Proactive Voice Quality Monitoring PVQM monitors and reports on call quality in process, not just after the end of the call. This enables more timely and accurate resolution of potential call quality probl...

139 BCM 4.0 Device Configuration Guide Chapter 20 Global VoIP features The two global IP feature panels provide a quick access feature menu and customized display labels for IP telephone memory buttons. Click one of the following links to connect with the type of information you want to view: IP fea...

Chapter 20 Global VoIP features 141 BCM 4.0 Device Configuration Guide Assigning the list to a button The services list defaults to the Services button . However, you can assign the display list to one of the other feature buttons. The user can also assign the display list as a memory button at a te...

142 Chapter 20 Global VoIP features N0060600 N0060600 Figure 46 IP telephone Key Labels Table 42 describes the headings on the table. To define a key label 1 Select the number of the feature you want to label. 2 Enter the feature code to program for that key. 3 Enter the text to appear on the label....

Chapter 20 Global VoIP features 143 BCM 4.0 Device Configuration Guide Paging can be F60, F61x, F62, and F63x. SWCA has 16 codes (*521 to *536). Table 43 shows examples of labels to which page codes and SWCA codes can be changed. Hot desking IP telephone configurations You can transfer your IP telep...

144 Chapter 20 Global VoIP features N0060600 N0060600 • If the target telephone has a headset, but the originating telephone does not, when Hot desking is activated, the headset on the target telephone no longer works. To correct this situation, you must cancel Hot desking, plug a headset into the o...

Chapter 20 Global VoIP features 145 BCM 4.0 Device Configuration Guide 4 Confirm the password, and press OK . 5 Press CHANGE to toggle between allowing or disallowing Hot desking. 6 Press QUIT to exit. Resetting the Hot desking password Reset the Hot desking password through system programming. This...

146 Chapter 20 Global VoIP features N0060600 N0060600 4 Enter the DN of the telephone you want to divert to this telephone. 5 Enter the password of the diverted telephone. The buttons on your telephone mimic the buttons configured on the diverted set. The diverted telephone indicates that it is dive...

Chapter 20 Global VoIP features 147 BCM 4.0 Device Configuration Guide 5 Press OK . Offset time zones: For areas, such as Newfoundland, Canada, where the time zone is offset from a full hour, press the # key to add 0.5 to the number of hours, then press OK . Download firmware to a Nortel IP telephon...

149 BCM 4.0 Device Configuration Guide Chapter 21 Default memory button programming for telephones Button programming allows you to program the buttons on a telephone with internal and external autodialers, and with programmed feature keys. Assigned line, Hunt group designator, answer DNs buttons, i...

150 Chapter 21 Default memory button programming for telephones N0060600 N0060600 • Telephones can have a maximum of eight intercom buttons. When Answer DNs are assigned, they appear above the handsfree button, if there is one, at the bottom right-hand corner on the telephone. The model 7000 and 710...

152 Chapter 21 Default memory button programming for telephones N0060600 N0060600 7316 digital phone button defaults Button mapping for the 7316 digital phone is unique. Although the button programming follows the 7310 digital phone button mapping, the 7316 does not have a second level on its upper ...

Chapter 21 Default memory button programming for telephones 153 BCM 4.0 Device Configuration Guide Figure 49 7316 digital phone button assignment 7208 digital phone button defaults The default button assignments for the 7208 digital phones differ for the PBX and DID telephony templates. Refer to Fig...

154 Chapter 21 Default memory button programming for telephones N0060600 N0060600 7100 digital phone button defaults The 7100 digital phone is a basic-function digital telephone with a single-line display. For all templates assigned to 7100 digital phones, the one programmable button defaults to Las...

Chapter 21 Default memory button programming for telephones 155 BCM 4.0 Device Configuration Guide 7406 digital phone button defaults Figure 52 7406 digital phone button defaults The 7406 cordless handset is based on the 7316 digital phone button numbering. However, the 7406 handset has only six mem...

Chapter 21 Default memory button programming for telephones 157 BCM 4.0 Device Configuration Guide IP telephone 2002 button defaults The 2002 has four memory buttons beside a display that provides soft labels for the buttons. This telephone also has five other programmable buttons with no display. F...

158 Chapter 21 Default memory button programming for telephones N0060600 N0060600 Model 2001 feature buttons: • Four display buttons appear under the telephone display screen. The first button defaults to act as the Feature button (green button). The other buttons provide access to menu commands tha...

Chapter 21 Default memory button programming for telephones 161 BCM 4.0 Device Configuration Guide IP Phone 2007 display screen The IP Phone 2007 features two programmable areas: • Application area • Tools/Navigation area Figure 57 2007 display screen button formatting The Application area provides:...

162 Chapter 21 Default memory button programming for telephones N0060600 N0060600 In the Feature area within the Applications interface, the soft keys can show either text or icons. The text labels are displayed by default and are changed using the Tools menu. The Tools/Navigation area has five main...

Chapter 21 Default memory button programming for telephones 165 BCM 4.0 Device Configuration Guide LCD screen display The IP Audio Conference Phone 2033 has two display areas: • The upper display area contains single-line information for items such as the caller number, caller name, feature prompt s...

166 Chapter 21 Default memory button programming for telephones N0060600 N0060600 Figure 59 IP Audio Conference Phone 2033 LCD screen display Status Indicators The IP Audio Conference Phone 2033 uses three bi-color LED lights, located around the speaker, to indicate the telephone status. The idle te...

168 Chapter 21 Default memory button programming for telephones N0060600 N0060600 Figure 60 IP Phone 1120E To enable Bluetooth® on an IP Phone 1140E 1 Double-press the Services key. 2 Use the navigation keys to scroll to Network Configuration . 3 Press the Send/Enter key to select the Network Config...

172 Chapter 21 Default memory button programming for telephones N0060600 N0060600 WLAN handset buttons and keys Figure 62 shows the WLAN Handsets 2210/2211/2212 buttons and keys. Figure 62 WLAN Handsets 2210/2211/2212 buttons and keys The following table describes the WLAN handset buttons and keys. ...

Chapter 21 Default memory button programming for telephones 173 BCM 4.0 Device Configuration Guide WLAN handset display There are three areas to the WLAN handset display: • “Status area” on page 173 • “Information area” on page 174 • “Feature options area” on page 174 Figure 63 shows an example of t...

174 Chapter 21 Default memory button programming for telephones N0060600 N0060600 Table 57 describes the status indicators on your WLAN Handset. The No Service status indicator appears in the information area of the handset display. Information area The Information area shows: • the extension number...

Chapter 22 Programming telephone sets: Desktop Assistant portfolio 183 BCM 4.0 Device Configuration Guide Introduction to Desktop Assistant Pro — Administrator Edition The Nortel Desktop Assistant Pro AE is a LAN CTE-based application that the system administrator can use to manage the configuration...

184 Chapter 22 Programming telephone sets: Desktop Assistant portfolio N0060600 N0060600 Figure 65 Desktop Assistant Pro - Administrator Edition Menu bar commands The menu bar in the Desktop Assistant Pro AE offers the following options for configuring your telephone set and printing your labels: • ...

Chapter 22 Programming telephone sets: Desktop Assistant portfolio 185 BCM 4.0 Device Configuration Guide • Save Current Settings — Save the settings from a current device in a designated file. Click File > Save Current Settings to open the Windows Save As dialog box. From this dialog box, you ca...

186 Chapter 22 Programming telephone sets: Desktop Assistant portfolio N0060600 N0060600 • 200420071140e • 20021120e • 20012033 This menu also offers a set refresh command. Select this command to reset all labels to blank in offline mode. In programming mode, all buttons are queried from the set, an...

187 BCM 4.0 Device Configuration Guide Chapter 23 Telephony features Feature programming has two aspects. Some features are set for all telephones and devices, and some features are set on an individual basis in the DN record. The following divides system features in terms of how they are used. Each...

188 Chapter 23 Telephony features N0060600 N0060600 • At the telephone: 1 Press FEATURE *7 . 2 Press a number from 1 to 9 (depending on your telephone). 3 Press HOLD to set your choice. Select how you dial your calls Digital telephones provide three methods for dialing calls: • Standard dial: allows...

Chapter 23 Telephony features 189 BCM 4.0 Device Configuration Guide • At the telephone: — FEATURE *501 to select Primary Language for the telephone display. — FEATURE *502 to select Alternate Language for the telephone display. — FEATURE *503 to select Alternate Language 2 for the telephone display...

190 Chapter 23 Telephony features N0060600 N0060600 Programming distinctive ringing You can program a line or a telephone to use a distinctive ring, when alerting at a telephone. Ring types are ordered in a hierarchy. Hence, an incoming call, on a line with a higher priority ring than that assigned ...

Chapter 23 Telephony features 191 BCM 4.0 Device Configuration Guide • telephones — Element Manager: Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences - top panel > Preferences - bottom panel ( “Capabilities and Preferences - Capabilities tab” on page 52 ) ...

193 BCM 4.0 Device Configuration Guide Chapter 24 Feature configuration: Answering calls Incoming calls can be answered or handled in a number of ways. Refer to the following methods: • “Answering calls directed to your telephone” • “Answering calls not directed to your telephone” on page 194 • “Con...

194 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 This feature is set on a per-telephone basis through the Element Manager. To configure handsfree and handsfree answerback 1 Click Configuration > Telephony > Sets > Active Sets select the DN record for the telephone for...

Chapter 24 Feature configuration: Answering calls 195 BCM 4.0 Device Configuration Guide Enter FEATURE 76, and the DN of a ringing telephone, to answer any telephone in the system. Enabling the feature: In Element Manager ( Configuration > Telephony > Global Settings > Feature Settings ), s...

196 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 3 Click the Set restrictions tab in the bottom frame. 4 Beside the appropriate schedule, enter Full . Answer DNs Telephone DNs can be assigned to indicator buttons on other telephones to provide backup answering. You can assign ...

Chapter 24 Feature configuration: Answering calls 197 BCM 4.0 Device Configuration Guide To answer the call, lift the handset, use handsfree or headset, and press the button beside the indicator. The call is transferred to your telephone, freeing up the line on the originating telephone. Configuring...

198 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 • External callers are transferred to the Prime set used in your system, or to your voice mail. Forward on Busy takes priority over DND on Busy. If an external call uses a target line, the call is processed according to the prog...

Chapter 24 Feature configuration: Answering calls 199 BCM 4.0 Device Configuration Guide Programming privacy on a line The privacy setting only applies to lines that are assigned individually to telephones. Lines in line pools do not have this feature. To program privacy on a line 1 Click Configurat...

200 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 Blocking user access You can block the user from using this feature key by setting the telephone set lock to Full . ( Configuration > Telephony > Sets > All DNs > Restrictions tab > Set Lock drop-down list). Intru...

Chapter 24 Feature configuration: Answering calls 201 BCM 4.0 Device Configuration Guide There is no system programming for this feature: it is always active if the telephone has a Hold button. Hold automatically (autohold) A line or the telephone can be programmed to automatically place an active c...

202 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 • “Line redirection” on page 203 • “Call forward (unanswered) calls” on page 204 • “Camp-on” on page 205 • “Call Park” on page 206 • “Callback” on page 207 • “Sharing calls by parking on SWCA buttons” on page 207 Transfer (answe...

Chapter 24 Feature configuration: Answering calls 203 BCM 4.0 Device Configuration Guide To transfer unanswered calls 1 Click Configuration > Telephony > Sets > Active Sets > Line Access tab, select the DN of the set to which you want to transfer the calls. 2 In the Fwd No Answer field u...

204 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 To set a redirect tone 1 Click Configuration > Telephony > Sets > Active Sets , select the DN record for the telephone for which you want to create a redirect tone. 2 Click the Capabilities and Preferences tab. 3 In the...

Chapter 24 Feature configuration: Answering calls 205 BCM 4.0 Device Configuration Guide Fwd Delay: Enter the number of rings before the system forwards the call. Fwd Busy: Calls are forwarded to the entered dial string immediately, if the target telephone is busy. Fwd All: All calls are forwarded t...

206 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 Centralized voice mail, Meridian: If your system is part of a private network that uses the Meridian call attendant as part of a centralized voice mail system, the attendant can use camp-on to camp a call on any telephone in any...

Chapter 24 Feature configuration: Answering calls 207 BCM 4.0 Device Configuration Guide *X is the assigned access code. To retrieve a parked call 1 On any system telephone, press an intercom button . 2 Dial the retrieval code (*X01-X024). On the model 7000 and 7100 digital telephones and 2001 IP te...

208 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 Configuration one If you want all incoming calls to auto-associate to SWCA assignments on the receiving telephone: a To auto-associate SWCA key to call, select Automatically - life of call . b To include I/C calls when auto-asso...

Chapter 24 Feature configuration: Answering calls 209 BCM 4.0 Device Configuration Guide 5 Let the users know how the SWCA buttons work, and which SWCA codes are available to them. Using the SWCA Refer to the System-wide Call Appearance (SWCA) Features Card . Call information You can view, or track,...

210 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 Malicious Caller ID (MCID) This feature records caller information at the central office for the last external call on the active ETSI ISDN line. This feature must be available from your service provider before you can activate ...

Chapter 24 Feature configuration: Answering calls 211 BCM 4.0 Device Configuration Guide 5 Click OK to reallocate the log space and clear all user logs. Click Cancel if you do not want to clear user logs. In this case, the call log space is not reallocated. Table 58 explains the type of content for ...

212 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 Set call log options Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences - top panel > Preferences - bottom panel Reset Call Log Password Configuration > Telephony > Sets > Activ...

213 BCM 4.0 Device Configuration Guide Chapter 25 Feature configuration: Making calls The following describes the features the system user can configure, or use to place outgoing calls. • “Blocking user access to feature programming” • “Protecting outgoing call privacy” • “Managing a busy signal on ...

214 Chapter 25 Feature configuration: Making calls N0060600 N0060600 Managing a busy signal on an internal call The following features can be used when the internal number you dialed is busy. • “Priority Call” • “Ring Again” • “Leaving a message” on page 215 Priority Call If your call is urgent, use...

Chapter 25 Feature configuration: Making calls 215 BCM 4.0 Device Configuration Guide • “Making announcements to individuals (Voice Call)” on page 217 • “Create a conference call” on page 218 Leaving a message The message feature is a standard system feature and has no specific programming. However,...

216 Chapter 25 Feature configuration: Making calls N0060600 N0060600 Configuring system settings for page Page is a standard system feature. However, there are two system settings that you must confirm or change, depending on your requirements. To configure the system settings for the page feature i...

Chapter 25 Feature configuration: Making calls 217 BCM 4.0 Device Configuration Guide Business Series Terminals note: If the active call is on mute when the page comes in, the call is not returned to mute when the call comes off hold. Making a page announcement Internal page: Make a page announcemen...

218 Chapter 25 Feature configuration: Making calls N0060600 N0060600 Preventing voice announcements at a telephone Prevent your telephone from receiving voice announcements by using: FEATURE 88 or FEATURE 85 (Do not Disturb) Create a conference call You can establish calls to two people at the same ...

Chapter 25 Feature configuration: Making calls 219 BCM 4.0 Device Configuration Guide 4 The conference master enters FEATURE 3 to create an ad-hoc multiparty conference. Other conference features: • Remove yourself from the conference permanently: FEATURE 70 . • Put the conference on hold at one tel...

220 Chapter 25 Feature configuration: Making calls N0060600 N0060600 With a line programmed with privacy, you can turn privacy off to allow another person with the same line to join in your conversation to form a conference. All the rules for a conference apply; however, there is one line in use, in...

Chapter 25 Feature configuration: Making calls 221 BCM 4.0 Device Configuration Guide Allowing the feature You enable last number redial for each telephone through the restriction programming. Configuration > Telephony > Sets > Active Sets > Restrictions tab > Properties > Allow La...

222 Chapter 25 Feature configuration: Making calls N0060600 N0060600 • System Speed Dial programming allows you to assign two or three-digit speed dial codes to the external numbers called most often. You can set the system to have 01 to 70 codes or 001 to 255 codes. • User speed dial numbers can be...

Chapter 25 Feature configuration: Making calls 223 BCM 4.0 Device Configuration Guide Blocking user access You can block the user from using this feature by setting the telephone Set Lock to Partial or Full ( Configuration > Telephony > Sets > Active Sets > Restrictions tab > Properti...

225 BCM 4.0 Device Configuration Guide Chapter 26 Using telephones for special features You can program telephones and devices to perform specific feature services, such as dialing an emergency number as soon as the handset is picked up, or acting as the control set for the system schedules. ( “Spec...

226 Chapter 26 Using telephones for special features N0060600 N0060600 • “Creating ring groups” on page 95 • “Restrictions main tab” on page 65 (telephones) • “Restrictions (Line and Remote) in the BCM 4.0 Networking Configuration Guide (N0060606) • “Destination codes” in the BCM 4.0 Networking Conf...

Chapter 26 Using telephones for special features 227 BCM 4.0 Device Configuration Guide Supervisor telephone for silent monitoring The silent monitoring feature enables specified two-line display telephones to be used to monitor Hunt group and Contact Center operators. You can specify whether the sy...

228 Chapter 26 Using telephones for special features N0060600 N0060600 You can set up a central answering position to enable you to: • To filter all incoming calls through one point. • To provide fallback for unanswered telephones. Set up the prime telephone feature or use call forward. • To provide...

Chapter 26 Using telephones for special features 229 BCM 4.0 Device Configuration Guide Direct dial telephone The direct dial telephone is the telephone that system users can dial with one digit, the direct dial access code. A receptionist telephone is one example of this. This telephone is usually ...

230 Chapter 26 Using telephones for special features N0060600 N0060600 Hunt groups Use this feature to group your Contact Center operators so you can target specific types of calls to specific groups. As well, you can define how calls enter the group, so you can control workload based on operator re...

Chapter 26 Using telephones for special features 231 BCM 4.0 Device Configuration Guide Setting up Contact Center Contact Center is run from a separate client. Refer to the Contact Center documentation for information about setting up this feature.

233 BCM 4.0 Device Configuration Guide Chapter 27 Display prompts and messages Use the following information for an explanation of the prompts you see on your telephone. The following tables show the prompt along with a description or required action, as appropriate. Prompts are listed alphabeticall...

234 Chapter 27 Display prompts and messages N0060600 N0060600 NNN <SETNAME> NEXT VIEW Button inquiry: The display shows the directory number of the telephone, and the assigned name. Press NEXT to see the first line assigned to ring at the intercom button. NNNNNNNNNNNNN... VIEW ‚ OK Press # or ...

244 Chapter 27 Display prompts and messages N0060600 N0060600 Viewing active services These are the prompts you can receive if you are viewing or changing your service scheduling. Their list full Message: You are trying to send a message to a user whose message waiting list is full. Transfer denied ...

Chapter 27 Display prompts and messages 245 BCM 4.0 Device Configuration Guide Call log prompts These are the prompts you can receive when you are viewing your call logs: <Sched> Routing EXIT NEXT You are viewing the active services. Press # or NEXT to view the other active services. Press RLS...

Chapter 27 Display prompts and messages 247 BCM 4.0 Device Configuration Guide Report and record alarm codes An alarm telephone display shows a BCM system alarm code when an alarm condition occurs. The installer assigns alarms to digital telephones with two-line displays. When an alarm message appea...

BCM 4.0 Device Configuration Guide 249 Chapter 28 About System-Wide Call Appearance (SWCA) keys The System-Wide Call Appearance (SWCA) feature enables you to park incoming and outgoing calls on your BCM and, at the same time, provides call appearance to a group of telephones. Using this feature free...

250 Chapter 28 About System-Wide Call Appearance (SWCA) keys N0060600 N0060600 To add SWCA keys to your telephone SWCA keys can be assigned by your system administrator to a group of telephones. Also, each user can assign these keys on their own telephones: 1 Enter FEATURE *3 . 2 Select a memory but...

Chapter 28 About System-Wide Call Appearance (SWCA) keys 251 BCM 4.0 Device Configuration Guide Using Hold with SWCA keys If a call does not automatically park on a SWCA key when you press HOLD , it means the call is parked only on your telephone on the line on which the call entered. To make the ca...

252 Chapter 28 About System-Wide Call Appearance (SWCA) keys N0060600 N0060600 Retrieving a call from a SWCA key If the indicator beside a SWCA key is blinking, you can retrieve the call by picking up the handset and pressing the SWCA key associated with the indicator, or by dialing in the SWCA code...

Chapter 28 About System-Wide Call Appearance (SWCA) keys 253 BCM 4.0 Device Configuration Guide Outbound calls You also can park out-dialed calls on a SWCA key. If your system is set up to automatically assign calls to a SWCA key, the call will assign to a key as soon as it is answered. Otherwise, d...

255 BCM 4.0 Device Configuration Guide Chapter 29 Market profile attributes The following describes some of the differences in the market profile attributes. These attributes are based on the market profile that you select when you configure the system. Each market profile is designed using a set of...

256 Chapter 29 Market profile attributes N0060600 N0060600 FEM MBM–Norstar trunk cartridge combinations Norstar trunk cartridges can be connected to the BCM system using the fiber expansion module (FEM). Table 64 provides a cross-reference between market profiles and the Norstar trunk cartridges you...

Chapter 29 Market profile attributes 257 BCM 4.0 Device Configuration Guide Time zones and language information This section provides information about time and date format and language support for Central America and South America. Time and date format based on language Time zones are based on the ...

258 Chapter 29 Market profile attributes N0060600 N0060600 The format of the time and date changes are based on the prime language of the market profile. Table 65 provides a list of formats based on language or country. Language support for South America and Central America Table 66 shows the langua...

Chapter 29 Market profile attributes 259 BCM 4.0 Device Configuration Guide Caller ID display formats The Caller ID function is supported on telephones that provide a display window. Caller ID formats consist of the name and number of the calling party. The North America market profile supports the ...

272 Chapter 29 Market profile attributes N0060600 N0060600 Global analog trunk parameters This section contains information for the GATM4 and GATM8 MBMs. The information in the tables applies to downloaded profiles only; it is not applicable to DIP switch modes. Global analog trunks are not supporte...

Chapter 29 Market profile attributes 275 BCM 4.0 Device Configuration Guide GASM8 parameters This section contains information for the GASM8 MBM. Global analog stations are not supported in the following market profiles: Brazil, CALA, Denmark, France, Germany, Holland, Italy, Norway, PRC, Spain, Swe...

Chapter 29 Market profile attributes 279 BCM 4.0 Device Configuration Guide Analog and digital trunk types Table 80 provides a description of the types of analog and digital trunks. Note that some of the analog and digital trunks are available only when you select specific market profiles. Table 80 ...

281 BCM 4.0 Device Configuration Guide Chapter 30 Configuring the music source The Music on Hold and Background Music features provide music to users. For these features to function properly, a music source must be connected to the BCM. There are three ways you can connect the music source to the BC...

282 Chapter 30 Configuring the music source N0060600 N0060600 Selecting the music source After you have connected the music source, you must select the music source you want to use. To select the music source 1 Click Configuration > Applications > Music . The Music panel appears. See Figure 66...

284 Chapter 30 Configuring the music source N0060600 N0060600 Frames per packet Field not required. Streaming Server Note: A third party application that supports audio streaming is required. It must adhere to the RTP protocol and support one of the following codecs: G.711, G.729, or G.723. Server E...

Chapter 30 Configuring the music source 285 BCM 4.0 Device Configuration Guide Configuring Music Manager BcmAmp is an audio player that resides on the BCM. If you choose to use Music Manager, you must configure the play list, which is the music available to the BcmAmp audio player. Configuring the p...

286 Chapter 30 Configuring the music source N0060600 N0060600 Loading music onto the BCM Before you can add music to the play list, you must the load the music track onto the BCM. To load music onto the BCM 1 Start the Music Manager Administration application. 2 Click the File Manager heading. A lis...

288 Chapter 30 Configuring the music source N0060600 N0060600 4 Repeat step 3 for each file you want to remove. Note: Clicking the Remove link only removes the sound file from that location in the Play List. If the same sound file appears in another location on the Play List, the other entry is not ...

Chapter 30 Configuring the music source 289 BCM 4.0 Device Configuration Guide Using the BcmAmp Player The BcmAmp Player is a web-based interface. Use the BcmAmp Player to select, play, stop, or pause sound files that appear on the Play List. To access the BcmAmp Player 1 Start the Music Manager Adm...

290 Chapter 30 Configuring the music source N0060600 N0060600 To select and play a sound file • click Next • click Previous • click the sound file you want to play To play a sound file, click the Play button. To stop a sound file, click the Pause button. To pause a sound file, click the Pause button...

293 BCM 4.0 Device Configuration Guide Index Symbols >> soft key 165 Numerics 2001 feature labels 141 2002 default button programming 157feature labels 141 2004 default button programming 156feature labels 141 2050 default button programming 156 7100 Ring Again 235Transferring a call 238 7316E...