Nortel CallPilot - Manual

Nortel CallPilot

Nortel CallPilot – Manual, read for free online in PDF format. We hope this helps you resolve any issues you may have. If you have further questions, please contact us through the contact form.

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Table of Contents:

  • Page 2 – CallPilot Reference Guide; Copyright © 2001 Nortel Networks
  • Page 3 – Contents
  • Page 7 – Conventions and symbols used in this guide; PLAY
  • Page 9 – How CallPilot works; One line display phones
  • Page 10 – About telephone buttons
  • Page 11 – Using the dialpad; BKSP
  • Page 12 – CallPilot voice prompts; Interrupting a voice prompt
  • Page 13 – Automated Attendant
  • Page 14 – Types of mailboxes; Subscriber mailbox
  • Page 15 – Special mailboxes; General Delivery Mailbox
  • Page 17 – Initializing your mailbox; To initialize your mailbox; OK
  • Page 18 – Checking which mailbox interface you use; To check which mailbox interface you use
  • Page 19 – Opening your mailbox; To open an initialized mailbox - Norstar Voice Mail
  • Page 20 – Changing your mailbox password; To change your password; Password expiry; ADMIN
  • Page 21 – Recording your name in the Company Directory; To record your name in the Company Directory
  • Page 22 – Assigning a Target Attendant; To assign a personal Target Attendant; ASST
  • Page 23 – Feature codes
  • Page 24 – Programming a memory button with a feature code
  • Page 25 – CallPilot mailbox options; FIRST
  • Page 27 – Types of mailbox greetings; Primary mailbox greeting
  • Page 28 – Personalized mailbox greeting
  • Page 29 – Recording a Primary or Alternate mailbox greeting; To record a Primary or Alternate mailbox greeting
  • Page 30 – Choosing a Primary or Alternate mailbox; To choose a Primary or Alternate mailbox greeting
  • Page 31 – CHNG
  • Page 32 – Recording a Personalized mailbox greeting; To record a Personalized mailbox greeting
  • Page 33 – Deleting a Personalized mailbox greeting; To delete a Personalized mailbox greeting
  • Page 35 – Receiving calls
  • Page 36 – Playing your messages; To play your messages - Norstar Voice Mail; COPY
  • Page 37 – REPLY
  • Page 38 – To play your messages - CallPilot
  • Page 40 – Retrieving erased messages; To retrieve an erased message - Norstar Voice Mail; To retrieve an erased message - CallPilot
  • Page 41 – Screening your calls; To use Call Screening; ANS
  • Page 42 – Interrupting a caller; To interrupt a caller
  • Page 43 – Recording and sending messages
  • Page 48 – Searching the Company Directory; To search the Company Directory
  • Page 49 – Assigning message delivery options; Message delivery options
  • Page 50 – To assign message delivery options - Norstar Voice Mail
  • Page 51 – To assign message delivery options - CallPilot
  • Page 53 – Sending a message to more than one recipient; Sending a message to a Group List; Mbox; DIR; Forwarding a copy of a message to one or more recipients
  • Page 54 – Replying to messages; Replying to an internal caller
  • Page 55 – To reply to an internal caller - CallPilot
  • Page 56 – Replying to an external caller; To reply to an external caller - Norstar Voice Mail
  • Page 57 – Placing a call with Thru-Dial; When to use Thru-Dial; Examples of using Thru-Dial; To place a Thru-Dial call
  • Page 58 – To search the Company Directory while placing a Thru-Dial call; To use Thru-Dial to reach your Target Attendant
  • Page 59 – Call Forwarding your calls to your mailbox; CANCEL
  • Page 60 – Setting up Call Forward remotely; To set up Call Forward remotely
  • Page 61 – Call Forward with Caller ID; To turn Call Forward with CLID on or off; Call Forward on Busy overrides CLID
  • Page 63 – Transferring calls to a CallPilot mailbox; To transfer a call to a mailbox from your telephone
  • Page 64 – Transferring a mailbox owner’s call to their mailbox; To transfer a mailbox owner’s call to their mailbox; Call transferred
  • Page 65 – Transferring a call to Custom Call Routing (CCR); To transfer a call to a CCR Tree
  • Page 66 – About Outbound Transfer; Adding special characters to a destination number; ADD
  • Page 67 – Setting up Outbound Transfer; To set up Outbound Transfer to a phone number
  • Page 68 – To set up Outbound Transfer to an extension
  • Page 69 – Turning Outbound Transfer on or off; To turn Outbound Transfer on or off
  • Page 70 – Optimizing Outbound Transfer; £fififi⁄¤‹›; Programming Outbound Transfer when CallPilot is behind a PBX; ·£›¤fififi⁄¤‹›
  • Page 71 – About Off-premise Message Notification; Phone
  • Page 72 – Off-premise Message Notification parameters
  • Page 73 – Setting up Off-premise Message Notification; To set up Off-premise Message Notification to a phone number; NOTIF
  • Page 76 – To set up Off-premise Message Notification to an extension
  • Page 78 – Setting up Off-premise Message Notification to a pager number; Example of a destination pager number; £›¤fififi⁄¤‹›£‹; To set up Off-premise Message Notification to a pager
  • Page 83 – Changing Off-premise Message Notification; To change the time range or type of message parameters; NO
  • Page 85 – To change the destination from phone to another destination
  • Page 87 – To change the destination from pager to phone or extension
  • Page 89 – To change the destination from phone or extension to pager
  • Page 91 – Deleting a destination number; To delete a destination number
  • Page 92 – Adding a destination number; To add a destination number
  • Page 93 – Turning Off-premise Message Notification on or off; To turn Off-premise Message Notification on or off
  • Page 95 – About Call Record; To record a call; QUIT
  • Page 97 – About Broadcast messages
  • Page 98 – Recording an Information mailbox greeting; REC
  • Page 101 – Not in service
  • Page 105 – Glossary
  • Page 109 – Index
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Part No. P0919417 02.2

CallPilot

Reference Guide

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Summary

Page 2 - CallPilot Reference Guide; Copyright © 2001 Nortel Networks

2 P0919417 02.2 CallPilot Reference Guide Copyright © 2001 Nortel Networks All rights reserved. 2001. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, b...

Page 3 - Contents

3 CallPilot Reference Guide Contents Chapter 1How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Conventions and symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 2Using CallPilot . . . . ...

Page 7 - Conventions and symbols used in this guide; PLAY

7 CallPilot Reference Guide Chapter 1How to use this guide This guide gives you detailed information about using CallPilot features on CallPilot 150 and Business Communications Manager 2.5 systems. To use this guide, you must determine which phone interface you use, and follow the procedures for tha...

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