Page 3 - Mandatory Customer Information; Federal Communications Commission (FCC) Requirements; Federal Communications Commission (FCC) Requirements, Part 15
i 2021 ISDN Teleset i Mandatory Customer Information Federal Communications Commission (FCC) Requirements This equipment complies with Part 68 of the FCC Rules. The FCC registration information is located on a label affixed to the bottom of the Teleset. If requested, you must provide the telephone c...
Page 4 - ii; IMPORTANT SAFETY; SAVE THESE INSTRUCTIONS
i 2021 ISDN Teleset ii IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should be followed to reduce the risk of fire, electric shock, and personal injury. § Read and follow all instructions. § Follow all warnings and instructions marked on the product. § D...
Page 5 - TABLE OF CONTENTS
i 2021 ISDN Teleset TABLE OF CONTENTS iii INTRODUCTION ...............................................................................1 ISDN i 2021 S/T Telesets .................................................................1 About This Manual .........................................................
Page 6 - iv; TABLE OF FIGURES
i 2021 ISDN Teleset TABLE OF CONTENTS iv View ............................................................................................60 Protecting Keys from Being Overwritten .........................................61 Disabling the Automatic Download ..............................................
Page 7 - INTRODUCTION; ISDN; FEATURES; PROGRAMMABLE FEATURES AND OPTIONS
i 2021 ISDN Telelset 1 INTRODUCTION ISDN i 2021 S/T Telesets Thank you for purchasing the i 2021 voice only Integrated Services Digital Network (ISDN) Teleset. This Teleset meets the highest standards of quality to give you years of excellent service. The i 2021 works with your local service provide...
Page 8 - Voice Operation Features
i 2021 ISDN Teleset 2 n TILTING DISPLAY (BACKLIT) Your Teleset has a Liquid Crystal Display (LCD) with 9 settings for the optimum-viewing angle. It displays Caller ID information, CalLog entries, and is used to set up and manage Teleset operation. n CLOCK AND ALARM The display includes a time-of-day...
Page 9 - Accessories
i 2021 ISDN Teleset 3 n CALL RECORD Your Teleset stores the information from the last 40 unanswered calls, the last 30 answered calls, and the last 30 outgoing calls. n CALL TIMER On each new call, the timer displays the elaps ed time of the call. Placing a new call resets the timer for the new call...
Page 10 - INSTALLATION; Parts List; Check the box for the following:; ISDN Interfaces
i 2021 ISDN Teleset 4 INSTALLATION Before installing your phone, review the Safety Instructions located at the front of this manual. Make sure you have the correct model Teleset and associated parts for your applications. Choose a flat work surface with good lighting and easy access to cords and jac...
Page 11 - Line and Power Connections –; POWER SWITCH
i 2021 ISDN Teleset 5 Fig. 2: Line and Power Jacks Line and Power Connections – i 2021 Teleset The i 2021 Teleset must be connected to the line through an NT1 device. This device presents the 2-wire U interface to the line, and the 4-wire S/T interface to the Teleset. The Teleset is powered over the...
Page 12 - NT1 Leads; PS1/PS2 Switch Settings; The; On; position, the Terminating Resistors are installed.
i 2021 ISDN Teleset 6 Fig. 3: NT1 Leads PS1/PS2 Switch Settings n If power is supplied on pins 7&8, set the PS1/PS2 switch to PS2. n If power is supplied on pins 3&6, 4&5 only, set the PS1/PS2 switch to PS1. n If power is supplied on pins 3&6,4&5,7&8, set PS1/PS2switch to PS2...
Page 13 - Terminating Resistor Range; Passive-Bus or Multipoint
i 2021 ISDN Teleset 7 Point-to-Point Circuits A point -to-point application typically has the Terminating Resistors “On” at both ends of the interface. Fig. 5: Terminating Resistor Range Passive-Bus or Multipoint These may be new terms to you, so we will define them so you can better understand thei...
Page 14 - Line Configuration
i 2021 ISDN Teleset 8 Fig. 6: Terminating Resistor Settings for Farthest Teleset In the following application, the NT1 is equal in distance to both i 2021 phones. The Terminating Resistors are set to “On” at one of the phones and at the NT1. Fig. 7: Terminating Resistor Settings for Equal Distance T...
Page 15 - DIRECTORY NUMBER; The telephone numbers appearing on your line.; CALL APPEARANCE KEYS; The type of switch used by the service provider. The
i 2021 ISDN Teleset 9 the teleset will display the SPIDs for you. Simply choose the correct SPID. If the switch does not support AutoS PID, you will have to manually enter the SPID. Check with your service provider or system administrator for the correct information. n DIRECTORY NUMBER The telephone...
Page 16 - Installing the Logo Plate
Page 17 - Assembling the
Page 18 - Softkeys
i 2021 ISDN Teleset 12 Softkeys An understanding of softkey operation is required in order to install and operate the i2021 Teleset. Directly below the display are four softkeys, vertically- oriented to the display. The location of these keys corresponds to menu choices that appear directly above th...
Page 19 - Connecting THE
i 2021 ISDN Teleset 13 Choosing Search returns the next screen, assuming the Directory is empty. Connecting THE i 2021- AUTO-INSTALL 1. Assemble the i 2021 2. Verify the PS1/PS2 switch located on the bottom of the Teleset is set correctly. See page 6 for further information on setting the PS1/PS2 sw...
Page 20 - MENU
i 2021 ISDN Teleset 14 The Auto-Install programming choices are: n Adjust Contrast – Select Yes or No. n SPID – If the switch supports Auto-SPID you will be prompted to choose a SPID. If your switch does not support Auto-SPID, press the “Change” softkey and enter the SPID. After entering the SPID pr...
Page 21 - AUTO-SPID PROCEDURES; 021 will display all of the SPIDs; Next; softkey to choose it.
i 2021 ISDN Teleset 15 AUTO-SPID Auto-SPID is a National 2 and National 3 ISDN feature. Not all switch types and not all service providers support the Auto-SPID feature. If Auto-SPID is supported, follow the procedure shown below. AUTO-SPID PROCEDURES When the countdown timer stops, or is aborted, t...
Page 22 - After the SPID has been accepted by the switch, the; Connecting the; page 6 for further information on setting the TR switch.
i 2021 ISDN Teleset 16 AUTO-DOWNLOAD After the SPID has been accepted by the switch, the i 2021 will download the Call Appearance and Feature information from the switch. On completion of the download, the display will momentarily show the following and then continue with the Auto-Install. Connectin...
Page 25 - The following is displayed:
i 2021 ISDN Teleset 19 key is the default or primary key. This key must remain a Call Appearance key. All of the other 15 keys are programmable. It is important to check with your system administrator to see how your Teleset is provisioned at the switch. You will have at leas t one Directory Number ...
Page 26 - Change; After the DN has been entered, press the; Beare; r softkey until the Bearer
i 2021 ISDN Teleset 20 The first three programmable keys should be lit. These three keys are the default CA keys. In our example, we will enter DN 847-555-4736 with two CAs, DN 847-555-1234 with 4 CAs, and DN 847-555-4321 with one CA. The first two DNs will have a Bearer Service of Speech and the th...
Page 27 - softkey. All of the Call Appearance keys will be unlit. The; . Since the first DN had two Call Appearances,
i 2021 ISDN Teleset 21 Since the first DN, 847-555-4736 has only two Call Appearances and there are three Call Appearances lit, press the third CA key to turn that CA off. After you completed the DN/CA selections, press Save . The display will now allow you to move to the second DN. Press the Next s...
Page 30 - Setting Up the Teleset
i 2021 ISDN Teleset 24 Setting Up the Teleset ADJUSTING THE DISPLAY VIEWING ANGLE The display module on the i 2021 Teleset tilts for ease of viewing. This is a handy feature when reflections from room lighting or instrument placement make the display less readable. Select any of nine angle settings ...
Page 32 - Press; returns the next screen. The digit set is two; Save; NOTE: An explanation of the options provided by the MORE key
i 2021 ISDN Teleset 26 Press MENU to exit. SETTING THE DATE AND TIME CLOCK Setting the time and date are important to the accuracy of your Teleset. This is important because the alarm clock and the Call Log features are dependent on setting the correct time and date. The graphic flowchart may be use...
Page 34 - RingPattern; on the keypad. We confirm; Accept; to enter your choice.; SaVol
i 2021 ISDN Teleset 28 2. On this screen you choose the ringing pattern ( RingPattern ). This selection returns a screen prompting you to select a ringing pattern (0-9). As an example, we press the digit 3 on the keypad. We confirm 3 on the following screen and press Accept to enter your choice. NOT...
Page 39 - to bring up the menu shown next. When it appears; SpDial
i 2021 ISDN Teleset 33 To return to Manual Answer, press the Manual Answer key. SPEED DIAL KEY ASSIGNMENT You can assign Speed Dial numbers to individual hardkeys. Programmable hardkeys may only be assigned to a single function/feature. If a hardkey is already assigned, it cannot also be used for a ...
Page 40 - NOTE: If you select an unlit key that is not available, a Call; MORE; key to abort the
i 2021 ISDN Teleset 34 2. If a hardkey lights, it means that key is already assigned a Speed Dial number. Press the hardkey you wish to program as a Speed Dial key. Each Speed Dial key will store 32 digits. The display will only show 21 digits of the number. The complete number can be viewed by usin...
Page 42 - SETTING THE ALARM TIME; NOTE: If the telephone number to be edited is longer than 24
i 2021 ISDN Teleset 36 After the entire number is viewed, press the edit key and edit the number as above. To originate a call using the Speed Dial key, press the button that has been programmed with the number to be dialed. The Teleset will automatically select a line and dial the number. An altern...
Page 44 - Password Selection; You may
i 2021 ISDN Teleset 38 4. Enter the time (hour, minute), then press Save . If you wish to enter additional alarms press Next and repeat the above. Password Selection A password (numeric) can safeguard your directory entries and programming. Forgetting your password may mean resetting the Teleset to ...
Page 45 - confirm the pas sword.; protects the Teleset’s entire menu system.; LockAll
i 2021 ISDN Teleset 39 5. This number is your password. Write it down. You are prompted to confirm the pas sword. 6. To begin Level 2 protection, press the MENU key now. 7. To begin Level 3 protection, press the LockAll softkey. Level 3 protects the Teleset’s entire menu system. 8. Press LockAll . 9...
Page 46 - Changing the Language on Keycaps and Displa y
i 2021 ISDN Teleset 40 Changing the Language on Keycaps and Displa y Certain keycaps are available in three languages. These user changeable keycaps are shown below. The Teleset will also allow the user to choose a display language. English French Spanish MENU MENU MENU MUTE SOUR MUTE HOLD ATTENT ES...
Page 47 - OPERATIONS; Voice Operation; LED State; Non-Programmable Hardkeys and Indicators; MSG
i 2021 ISDN Teleset 41 OPERATIONS Voice Operation Most of the operations described to this point are switch related or controlled. Voice Operation consists of features/options controlled by the Teleset. Terms and Nomenclature Of all the terms used in basic telephony, none is more widely used than “O...
Page 48 - hardkey turns the speakerphone, or the headset if used,; The Display Window and Menus
i 2021 ISDN Teleset 42 MORE key flashes, you can press the key to return to the previous menu. n MUTE The MUTE button toggles the microphone - on and off - for the handset, headset, and speakerphone. A steady light (red) lights the key when active. n REDIAL This key is handy for calling frequently b...
Page 50 - Key 1 Preference; , the Teleset will always go off-hook on Key 1; No Preference; , the user must select a Call Appearance key every; DISPLAY INFORMATION; Calling Party Number
i 2021 ISDN Teleset 44 calls the oldest ringing Prime Call Appearance is answered (See PrimCA Primary Call Appearance). This is the most common operation. 3. Key 1 Preference , the Teleset will always go off-hook on Key 1 regardless if the Call Appearance is ringing or idle. 4. No Preference , the u...
Page 51 - Calling Party Name; Hold Key; key. The original call is held until you return to it.; Hold; or a new Call Appearance key.; Hold; , press a Call Appearance key and complete the; Transfer, Conference and Drop; NOTE: The complete top line of the display (Calling Line ID) can
i 2021 ISDN Teleset 45 Fig. 9: Calling Party Name Hold Key During a call, you can answer an incoming call or initiate another call by pressing the Hold key. The original call is held until you return to it. Automatic Hold is a standard feature of National ISDN. This operates by pressing another Call...
Page 54 - The Drop Feature; Drop
i 2021 ISDN Teleset 48 The Drop Feature The Drop softkey will be available whenever the Teleset is off hook. The function of the Drop feature varies depending on the call state. n When off hook to dial tone or a partially dialed number, or a ringing number, pressing the Drop key will disconnect the ...
Page 55 - TELESET FEATURES; Redial; REDIAL; key. Pressing this key; Directory; A name may be up to 20 characters in length.; DIRECTORY CHANGES; NOTE: The VOL key can be used to view the complete number.
i 2021 ISDN Teleset 49 TELESET FEATURES Redial Press this key to automatically dial the last manually dialed, or Speed Dialed number. This is especially handy when trying to connect to a frequently busy number. 1. Go Off-Hook. 2. When dial tone is received, press the REDIAL key. Pressing this key wi...
Page 56 - Search; to display the following screen.; or; Prev; to scroll through the
i 2021 ISDN Teleset 50 Press Search to display the following screen. If the directory is empty, the next screen appears. At this point, the user may either press Next or Prev to scroll through the entries or press Add to enter a name from the keypad. When the keypad is pressed, the display will chan...
Page 57 - Call Records
i 2021 ISDN Teleset 51 To enter the name, press the same key s that are used to dial numbers on the touchtone keypad. For example: the name ED is entered by pressing the letters E and D which are found, along with F , on the numeric key ( 3 )on the keypad. Press the key once and D is entered. Press ...
Page 61 - DN
i 2021 ISDN Teleset 55 When the number is transferred to the Directory, you have an opportunity to edit the name. n Use the ∗ key to enter an asterisk or a hyphen. n Use the # key to enter a pound sign or apostrophe. n Use the 0 key to enter a space n Use the DN softkey to toggle between the name an...
Page 62 - ADVANCED FEATURES; dialing the station on the keypad.; TO PROGRAM A DSS/BLF; Ensure the Call Appearances to be used for the BLF are set to; TSMS Not Available in this Rele ase; You must first change a PrimCA key to a General CA key.
i 2021 ISDN Teleset 56 ADVANCED FEATURES DSS/BLF (Direct Station Select, Busy Lamp Field) DSS – This feature allows calls to be transferred to a station without dialing the station on the keypad. BLF – For use by attendant consoles - When an incoming call rings the main number, an attendant can use ...
Page 64 - Key Mapping
i 2021 ISDN Teleset 58 Key Mapping The i 2021supports a local feature called Key Mapping. The purpose of the Key Mapping feature is to allow features that have Feature Activators higher than Key 16 to appear on a hardkey. For example, the North American ISDN Users Forum (NIUF) recommends using Key 5...
Page 65 - to exit the idle menu. At this point the hardkey you selected; Inspect; NOTE: Only feature keys can be mapped to a different key. Call; NOTE: In order for the Inspect feature to work, it must be
i 2021 ISDN Teleset 59 Press MENU to exit the idle menu. At this point the hardkey you selected will be the Feature you entered. Pressing that key will activate or deactivate (toggles) the feature. For a complete list of the NIUF recommended Feature Keys contact your service provider. Inspect Inspec...
Page 66 - View
i 2021 ISDN Teleset 60 The i 2021 Teleset contains feature keys up to key 96. Feature keys above key 16 are automatically assigned to softkeys. However, all keys may be mapped to hardkeys if desired. For further information, refer to the paragraph that explains “key mapping.” To Use the Inspect feat...
Page 67 - Protecting Keys from Being Overwritten
i 2021 ISDN Teleset 61 assignments. This results in returned instruments, unnecessary expense and loss of use. Press MENU , View , Key . The Teleset will now display each key and the feature assigned to that key. Press the Next or Prev softkey to step through each key. Or Press the hardkey that you ...
Page 71 - MAINTAINING THE TELESET; Checking the FW Version
i 2021 ISDN Teleset 65 MAINTAINING THE TELESET Checking the FW Version If you experience a problem with the i 2021you may be asked to verify the firmware version. To check the FW version of the i 2021, press MENU , View , Version . The display will show the version number. Loading FW Firmware can be...
Page 72 - CAN’T SET CALL APPEARANCES BACK TO PRIMCA
i 2021 ISDN Teleset 66 CAN’T SET DSS/BLF, CONFCA, OR OTHER CA TYPES n The Teleset defaults all Call Appearances to PrimCA types. Only General Call Appearances can be changed. 1. Go to PrimCA and set the desired Call Appearances to General Call Appearances. 2. Set the new CA Type. CAN’T SET CALL APPE...
Page 73 - GLOSSARY; The definitions in this Glossary refer to the
i 2021 ISDN Teleset 67 GLOSSARY The definitions in this Glossary refer to the i 2021 Teleset only. Bearer Service - also known as Bearer Capability. The type of service that can be accessed on the “B” channel. Typical Bearer Services are voice, data, and audio, Call Appearance (CA) - A hardkey on th...
Page 75 - INDEX
i 2021 ISDN Teleset ii INDEX 2 2nd Ring.............................................29 A Accessories ..........................................3 Alarm Clock ..................................2, 36 Auto Hold ............................................2, 45 Install.......................................
Page 77 - iii
i 2021 ISDN Teleset iii Signal ................................................. 11 Soft Keys............................................ 12 Softkeys Disable .......................................... 57 Speaker Phone.............................. 2, 42 Speed Dial................................... ...
