Nortel IP Phone 2001 - Manual

10 Overview Figure 1IP Phone 2001 Terminal display Figure 2 "IP Phone 2001 display" (page 10) , describes the IP Phone 2001 display areas. Figure 2IP Phone 2001 display Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks...

Settings menu 13 Call Services menu The Call Services menu gives the IP Phone 2001 access to Centrexfeatures. The soft keys in the display provide an alternative to thededicated feature keys on an IP Phone 2004. Any changes made to the2001 feature key assignments, through the feature menu, apply onl...

15 . Connecting the IP Phone 2001components Follow this procedure to connect the handset to the terminal, and toconnect the terminal to the LAN, and to a power source. CAUTION Risk of equipment damage Do not plug the IP Phone 2001 into a regular telephone jack. This causes severedamage to the termin...

16 Connecting the IP Phone 2001 components Procedure job aid This figure shows the location of the connectors on the back of the IPPhone 2001 terminal. Figure 4IP Phone 2001 connectors Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel ...

17 . Logging on Follow this procedure to log on to an IP Phone 2001. If the Centrex IP Client Manager (CICM) is set up as part of a group ofCICMs, you can choose which CICM to connect to. After you select agateway, the terminal directs itself to that CICM and the Username screenappears. If a firmwar...

19 . Logging off Follow this procedure to log off from the network. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, select Log Off. 2 Press Ok. A confirmation screen appears. 3 Press Yes. You are logged off from the network. --End-- Carrier VoIP Nortel IP Phone...

21 . Making calls Follow these procedures to make calls. Navigation • "Making a call using off-hook dialing" (page 21) • "Making a call using hands-free dialing" (page 21) • "Make a call using predial" (page 22) • "Editing a predialed number" (page 22) Making a call u...

22 Making calls Procedure Steps Step Action 1 With the handset in the cradle, press the Line key on theterminal. You hear a dial tone. 2 Use the dialpad to enter the number. 3 When the call is answered, lift the handset and speak into themouthpiece. --End-- Make a call using predial Follow this proc...

25 . Answering a call Follow this procedure to answer a call. Incoming calls cause the telephoneto ring and the Message Indicator lamp to flash. The IP Phone 2001 does not have a hands-free feature. You do not pressthe not press the Line key to answer a call. You can press the Line duringa call to c...

27 . Terminating a call Follow this procedure to terminate an active call. The Goodbye is useful for dropping out of a conference call or exitingvoice mail. See Figure 1 "IP Phone 2001 " (page 10) for the location of the key. Procedure Steps Step Action 1 Perform one or these actions: • Retu...

29 . Navigating the menu system Follow the procedure in this section to access and use the menu system. Use the navigation keys to scroll through menus and screens. Navigation • "Navigating the Main menu" (page 29) • "Navigating the Call Services menu" (page 30) • "Navigating the...

30 Navigating the menu system • Select the item in the menu, and press Ok. • Press the number on the dialpad that corresponds to themenu item. The feature screen opens immediately. --End-- Navigating the Call Services menu Follow this procedure to open the Call Services menu. Prerequisites You must ...

Navigating the User menu 31 press Ok. The Regional menu opens. See "Navigating the Regional menu" (page 31) , for more information. • To configure user account preferences, including changingyour user name and password, select User, and pressOk.The User menu opens. See "Navigating the Us...

32 Navigating the menu system Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, select User. 3 Press Ok. The user menu opens. 4 See "Using the User menu" (page 47) , for procedures. --End-- Navigating the Terminal menu Follow this procedure t...

Navigating the Feature menu 33 3 Press Ok. The Call menu opens. 4 Perform one of these actions: • Select Feature, then press Ok.The Feature menu opens.See "Using the Feature menu" (page 61) , for procedures. • Select History, then press Ok.The History screen appears.See "Resetting the In...

34 Navigating the menu system 5 Perform one of these actions: • Select Assign, then press Ok. See "Using the Assign menu" (page 61) , for procedures. • Select Label, then press Ok. See "Labeling a feature" (page 64) , for this procedure. • Select Options, then press Ok. See "Usin...

35 . Using the Call Services menu Follow procedures in this section to use the Call Services menu to managesoft key assignments. Navigation • "Activating a feature from the menu" (page 35) • "Using a soft key to activate a feature" (page 36) • "Assigning a feature to a soft key&#...

36 Using the Call Services menu 5 Press Ok. The feature is activated. A text description appears in the displayidentifying the active feature, Forwarded, for example. An asterisk (*) appears next to the item in the menu, to indicatethat the feature is active. --End-- Using a soft key to activate a f...

Resetting soft keys to the default 37 5 Press the soft key below the number of the key to which youwant to assign the feature. The confirmation screen appears. 6 Confirm the action The feature is assigned to the selected soft key. --End-- Removing a feature assignment from a soft key Follow this pro...

38 Using the Call Services menu 4 Confirm the action. 5 Press Ok. The soft key assignments are reset to the default. --End-- Viewing soft key assignments Follow this procedure to view a list of soft key assignments. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main men...

Viewing feature profiles 39 The soft key labels appear. --End-- Hiding soft key labels Follow this procedure to manually hide the labels. The terminal temporarilyhides the soft key labels when it is engaged in a call. Prerequisites You must be logged on. Procedure Steps Step Action 1 On the terminal...

40 Using the Call Services menu The profile appears. --End-- Labeling soft keys Follow this procedure to replace the default soft key label that isassociated with a feature. • The label can be a maximum of 5 characters in length. • The label can consist of any alphanumeric characters and dialpadsymb...

41 . Using the Regional menu Follow the procedures in this section to configure time and date settingsthat appear in the display. Navigation • "Selecting the language" (page 41) • "Selecting the time zone" (page 42) • "Enabling Daylight Saving time" (page 42) • "Disabling...

42 Using the Regional menu The terminal now displays text in the selected language. Youreturn to the previous screen. --End-- Selecting the time zone Follow this procedure to select a time zone. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, open the Settings ...

Disabling Daylight Saving time 43 Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 Form the Settings menu, open the Regional menu. 3 From the Regional menu, select Time. 4 Press Ok. The Time menu opens. 5 From the Time menu, select Daylight Saving. 6 Press Ok. The Daylight...

44 Using the Regional menu 7 Press Ok. The word On appears with a check mark beside it, to indicatethe feature is enabled. 8 Press Clear. Daylight Savings Time is disabled. The word Off appears in thedisplay, with a check mark beside it to indicate the feature isdisabled. You return to the previous ...

Defining the date format 45 The time is displayed in the selected format. You return to theprevious screen. --End-- Defining the date format Follow this procedure to set the format the terminal uses to display thecurrent date. The month (mmm) is displayed using an abbreviated name,Oct for example, a...

46 Using the Regional menu The date is displayed in the selected format. You return to theprevious screen. --End-- Resetting the default time Follow this procedure to reset the display to the default time format. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, ...

47 . Using the User menu Follow these procedures view and edit your User profile. Navigation • "Viewing your user name" (page 47) • "Viewing your login type" (page 47) • "Viewing, disabling, or enabling Auto Login" (page 48) • "Changing your password" (page 49) Viewin...

48 Using the User menu The terminal can operate in one of two login types: • Unique—the terminal cannot join a session with an m6350 SoftClient. • Joint—the terminal can operate in a joint session with an m6350SoftClient. In the display, a check mark beside a login type indicates the currentmode. Pr...

Changing your password 49 2 From the Settings menu, open the User menu. 3 From the User menu, select Auto Login. 4 Press Ok. The Auto Login screen appears, displaying your Auto Loginprofile. If you do not have permission to edit this feature, the procedureis finished. 5 If you have permission to edi...

51 . Using the Terminal menu Follow the procedures in this section to view the Terminal settings andadjust the contrast level of the display. Navigation • "Viewing and editing your audio profile" (page 51) • "Viewing and editing the default volume" (page 52) • "Adjusting the cont...

52 Using the Terminal menu If you do not have permission to edit your audio profile, only oneprofile appears. This is your Audio profile. The procedure is finished. 4 If you do have permission to edit your audio profile, press Ok onthe Local Area Network screen. The Audio menu opens. 5 Press the dow...

Adjusting the contrast level of the display 53 Procedure Steps Step Action 1 From the main menu, select Audio. 2 From the Audio Menu, use the up/down cursor keys to selectDefault Volumes and press Ok. 3 You are now presented with a list of audio devices whose defaultvolumes may be adjusted. Use the ...

54 Using the Terminal menu Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Terminal menu. 3 From the Terminal menu, select Display. 4 Press Ok. The Contrast screen appears. 5 Perform one of these steps: • To decrease the contrast, press th...

Viewing and editing the dialpad feedback 55 4 Press Ok. A confirmation screen appears. Confirm the action. 5 A second confirmation screen appears. 6 Confirm the action. The firmware is downloaded. --End-- Viewing and editing the dialpad feedback Use the following procedure to view and edit the dialp...

57 . Call menu Follow these procedures to use the Call menu. Navigation • "Accessing the Feature menu" (page 57) • "Resetting the Inbox or Outbox" (page 57) • "Resetting soft keys to the defaults" (page 58) Accessing the Feature menu Follow this procedure to open the Feature ...

58 Call menu Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 Form the Settings menu, open the Call menu. 3 From the Call menu, select History. 4 Press Ok. The History screen opens. 5 Press Ok. The Reset Inbox screen appears. 6 Perform one of these steps. • To reset the In...

61 . Using the Feature menu Follow these procedures to use the Feature menu. Navigation • "Using the Assign menu" (page 61) • "Defining the Key type" (page 62) • "Enabling or disabling AutoScroll" (page 63) • "Resetting the feature keys to the defaults" (page 63) • &#...

62 Using the Feature menu The Assign menu opens. --End-- Defining the Key type Follow this procedure to define the key type. On the Features menu, if you select a feature assigned to a soft key, youcan change the key type to from Central to Local. Changing the key typeto Local causes a change in the...

Resetting the feature keys to the defaults 63 The key type is assigned and a check mark appears beside theitem to indicate that type is active. You return to the Featurescreen. --End-- Enabling or disabling AutoScroll If the AutoScroll feature is enabled, the IP Phone automatically directs youto the...

64 Using the Feature menu Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Call menu. 3 From the Call menu, open the Feature menu. 4 From the Feature menu, select Reset. 5 Press Ok. The Reset screen appears. 6 Press Yes. The keys are reset ...

Enabling or disabling Auto Hide 65 The new label is applied. You return to the Feature menu. --End-- Using the Options menu Follow this procedure to open the Feature menu. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settin...

66 Using the Feature menu 6 Perform one of these steps. • To enable Auto Hide, select Enable. • To disable Auto Hide, select Disable. 7 Press Ok. A check mark appears beside the item to indicate if the feature isenabled or disabled. You return to the Options menu. --End-- Defining your default featu...

69 . Using the Directory menu Follow these procedures to use the Directory menu. • To add an entry to the directory from the Inbox, see "Storing a number from the Inbox" (page 74) . • To add an entry to the directory from the Outbox, see "Storing a number from the Outbox" (page 78) ....

70 Using the Directory menu 5 Use the dialpad to enter the first name and press Ok. The Feature Key Format screen appears. 6 Perform one of these steps • If you want to assign the entry to a soft key, select the keyand press Ok. • If you do not want to assign the entry to a soft key, press Okwithout...

Deleting an entry from the directory 71 • If you want to edit the number, use the dialpad to enter thenumber, and press Ok. • If you do not want to edit the number, press OK. The Surname screen appears. 6 Perform one of these steps. • If you want to edit the surname, use the dialpad to enter thename...

72 Using the Directory menu Procedure Steps Step Action 1 From the Directory list, select the name you want to delete. 2 Press Ok. The Directory menu opens. 3 Press the down navigation key until the Delete screen appears. 4 Press Ok. A confirmation screen appears. 5 Confirm the action --End-- Making...

73 . Using the Inbox Follow these procedures to use the Inbox feature. See the figure, Figure 1 "IP Phone 2001 " (page 10) , for the location of the Inbox key. Navigation • "Accessing the Inbox" (page 73) • "Viewing Inbox call information" (page 74) • "Storing a number fr...

74 Using the Inbox Viewing Inbox call information Follow this procedure to view the information about a call in the Inbox. Prerequisites You must be logged on. Procedure Steps Step Action 1 Press the Inbox key on the terminal. The Inbox screen appears, showing a list of the 10 most recentincoming ca...

Using the Inbox to make a call 75 The Edit screen appears. 6 See "Editing a directory entry" (page 70) , for this procedure. --End-- Using the Inbox to make a call Follow this procedure to make a call using the Inbox. Prerequisites You must be logged on. Procedure Steps Step Action 1 Press t...

77 . Using the Outbox Follow these procedures to use the Outbox feature. You must assign the Outbox feature to a soft key before you can use it.See "Assigning the Outbox to a key" (page 66) . Navigation • "Accessing the Outbox" (page 77) • "Viewing Outbox call information" (p...

78 Using the Outbox 3 Perform one of these steps: • Select Dial, to call the number. • Select Display to view caller information. • Select Store to store the number in the directory. --End-- Viewing Outbox call information Follow this procedure to view the information about a call in the Outbox. Pre...

Using the Outbox to make a call 79 The Outbox screen appears, showing a list of the 10 most recentoutgoing calls. 2 Select a number from the list. 3 Press OK. The Dial screen appears. 4 Press the down navigation key to select Store. 5 Press Ok. The Edit screen appears. 6 See "Editing a directory...

81 . Call Services The introduction of Call Services gives the IP Phone 2001 access toCentrex features, which are assigned by your system administrator. Anycall service features that are provisioned on your line are available whenthe IP Phone 2001 logs on to the Centrex IP Client Manager (CICM). You...

82 Call Services Logically, some features are available only when the terminal is active,such as Mute. Other features, like Call Forwarding, are available onlywhen the terminal is idle. You cannot change the profile that is associatedwith a feature. To realize the greatest benefit from soft key assi...

87 . Mute feature The IP Phone 2001 does not have a fixed Mute key, but a Mute feature isavailable from the feature list. The Mute feature profile is Hide when idle,therefore the item appears in the display only when the handset is active. To activate the Mute feature, see "Activating a feature ...

89 . Inbox The IP Phone 2001 has a dedicated fixed key for the Inbox. The systemlogs the incoming key number, time and date, as well as the display shownon the IP Phone 2001 at the time of the incoming call. The informationfrom the display is captured only if the call lasts for more than twoseconds....

91 . Outbox To use the Outbox, you must assign the Outbox feature to a soft key. Afteryou assign a key, the IP Phone 2001 logs all outgoing calls. The systemlogs the outgoing key number, time, and date. If the duration of the call ismore than two seconds, the system captures the display as it appear...

93 . Using the dialpad to enter text Some screens require you to enter text in order to perform an action, suchas changing your password or entering names in the directory. To entertext you use the dialpad on the IP Phone. On the dialpad, keys numbered 2 through 9 each have three lettersassociated w...

97 . Access Code summary Contact you system administrator for a list of features available on your IPPhone 2001, and the corresponding Access Codes. Use Table 1 to keep track of the feature Access Codes. Table 7Assigned feature access codes Feature Access Code Feature Access Code Carrier VoIP Nortel...