Nortel SRG50 - Manual

Chapter 1 Getting started 11 SRG50 Configuration Guide Symbols and conventions used in this guide These symbols highlight critical information for the SRG system. These conventions and symbols represent the Business Series Terminal display and dialpad. Caution: Alerts you to conditions where you can...

12 Chapter 1 Getting started NN40140-500 NN40140-500 These text conventions are used in this guide to indicate the information described. Related publications This section provides a list of additional documents referred to in this guide. Administration Guide (NN40020-600) Device Configuration Guide...

Chapter 1 Getting started 13 SRG50 Configuration Guide How to get help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: http://www.nor...

15 SRG50 Configuration Guide Chapter 2 SRG50 overview The SRG50 is a software application that leverages the BCM50 platform. It is optimized to provide feature transparency to the main office call server and to act as a survival remote gateway in a CS 1000 IP branch office environment. SRG50 support...

16 Chapter 2 SRG50 overview NN40140-500 NN40140-500 SRG50 creation An SRG50 is created by applying the appropriate SRG keycode to a functional BCM50 system. SRG50 is only supported on the BCM50 and BCM50b main units. Integrated router versions of the BCM50 (BCM50a, BCM50e, BCM50ba, and BCM50be) do n...

Chapter 2 SRG50 overview 17 SRG50 Configuration Guide SRG50 keycode activation To create an SRG50, use Element Manager to activate the SRG keycode on a BCM50 system (BCM50 or BCM50b main unit). To activate the SRG keycode 1 Locate the SRG authorization codes supplied with your product. 2 Open Elemen...

18 Chapter 2 SRG50 overview NN40140-500 NN40140-500 To reboot the system 1 In Element Manager, navigate to the Reset panel (Administration > Utilities > Reset). 2 Click Reboot BCM50 System . To verify that the SRG has been successfully created 1 In Element Manager, navigate to the Keycodes pan...

Chapter 2 SRG50 overview 19 SRG50 Configuration Guide Supported devices The SRG50 Release 3.0 supports: • IP Phones 1110, 1120E, and 1140E • IP Phone 2001, 2002, 2004, 2007, and 2033 • IP Phone Key Expansion Module (KEM) – The IP Phone KEM is supported on an SRG with normal mode IP Phones. It does n...

20 Chapter 2 SRG50 overview NN40140-500 NN40140-500 SRG50 terminology The table SRG50 terminology on page 20 identifies SRG terms that may be unfamiliar to main office installers. They are provided to facilitate communications between SRG and main office personnel. In the table, the Element Manager ...

Chapter 2 SRG50 overview 21 SRG50 Configuration Guide Coordination with the main office call server Configuration of the SRG branch office requires datafill at both the SRG and the main office call server. Main office configuration drives SRG configuration, and Nortel recommends that the main office...

22 Chapter 2 SRG50 overview NN40140-500 NN40140-500 Figure 1 Normal mode IP telephones connected at the SRG are registered with the main office call server and are under main office control. They operate as branch user sets and have access to all telephony services and features that the call server ...

Chapter 2 SRG50 overview 23 SRG50 Configuration Guide Local mode In the event of a WAN failure or the call server at the main office becomes unavailable, the IP Phones in normal mode revert to local mode automatically. In local mode, the IP users connected to the SRG are under the control of the SRG...

24 Chapter 2 SRG50 overview NN40140-500 NN40140-500 Automatic registration with the main office When configured as a branch office user set, an IP telephone at the SRG automatically attempts to register with the main office when: • The phone is in local mode because of loss of connectivity with the ...

27 SRG50 Configuration Guide Chapter 3 Task summary The task summary offers a high level, chronological review of the tasks required to configure the SRG50. The paths ( Xxxx > Yyyy > Zzzz ) direct you to the appropriate Business Element Manager (Element Manager) panels. Foundation configuratio...

28 Chapter 3 Task summary NN40140-500 NN40140-500 iii) For calls coming in from the private network Configuration > Telephony > Dialing Plan > Private Network > Dialing Plan - Private Network panel > Private Network Settings subpanel > Private Received number length field and Confi...

Chapter 3 Task summary 29 SRG50 Configuration Guide 3 Configure the IP telephone codec and jitter settings. Configuration > Resources > Telephony Resources > IP Sets row > Details for Module subpanel > IP Terminal Global Settings tab Internal Reference: IP telephone codec and jitter s...

30 Chapter 3 Task summary NN40140-500 NN40140-500 2 Configure VoIP trunk QoS settings. Configuration > Resources > Telephony Resources > Modules panel > IP Trunks row > H323 Media Parameters tab or SIP Media Parameters tab Internal Reference: QoS settings (codec, jitter buffer, and re...

Chapter 3 Task summary 31 SRG50 Configuration Guide Call routing configuration 1 Decide on the fallback scheme. Internal Reference: Fallback configuration on page 72 2 Configure the outgoing routes (VoIP and PSTN fallback). Configuration > Telephony > Dialing Plan > Routing Internal Referen...

Chapter 4 CS 1000 considerations 33 SRG50 Configuration Guide Chapter 4 CS 1000 considerations A Survivable Remote Gateway (SRG) extends CS 1000 features from the main office and provides a business continuity solution to one or more remote SRG locations (branch offices). The Main Office Configurati...

Chapter 4 CS 1000 considerations 35 SRG50 Configuration Guide Normal and local mode overview Normal mode and local mode overview provides a description of the following sections: • “Normal mode” on page 35 • “Local mode” on page 35 • “Survivability” on page 36 • “Recovery to normal mode” on page 37 ...

36 Chapter 4 CS 1000 considerations NN40140-500 NN40140-500 services, such as transfer, last number redial, and single key access through the PSTN to a centralized voice messaging system are supported. Local PSTN access and local Emergency Services access is also supported. No local applications or ...

Chapter 4 CS 1000 considerations 37 SRG50 Configuration Guide If the main office Signaling Server fails and an Alternate Signaling Server is available, the SRG IP Phones reset and reregister with the SRG. The SRG will then query the NCS for the Alternate Signaling Server’s IP address. The SRG will r...

38 Chapter 4 CS 1000 considerations NN40140-500 NN40140-500 Virtual trunk capacity The SRG supports a number of simultaneous calls depends on the specific codec type used. SRG50 supports 24 virtual IP trunks that are either H.323 only, SIP only, or a combination of the H.323 and SIP. In normal mode,...

Chapter 4 CS 1000 considerations 39 SRG50 Configuration Guide Network Bandwidth Management (NBWM) The SRG interoperates with the Network Bandwidth Management (NBWM) feature in a manner similar to Media Gateway (MG) 1000B, though only G.711 and G.729 codecs are supported. At the SRG, a Virtual Privat...

40 Chapter 4 CS 1000 considerations NN40140-500 NN40140-500 Bandwidth management configuration: NBWM, ADBWM, and ACR To configure SRG for NBWM and ADBWM 1 Obtain the Virtual Private Network ID and the Zone ID numbers configured at the main office. 2 Use Element Manager to enter these numbers in the ...

Chapter 4 CS 1000 considerations 41 SRG50 Configuration Guide 3 Define a route to the main office Attendant over the PSTN. a Access the Dialing Plan - Routing panel ( Configuration > Telephony > Dialing Plan > Routing ) and select the Routes tab. b Add a new route (for example, 997). c Ensu...

42 Chapter 4 CS 1000 considerations NN40140-500 NN40140-500 c Ensure that the DN Type is Public (Unknown) . d In the External Number field, enter the NPA-NXXX of the DID trunks that serve the main office. e Assign the PSTN line pool to the route (select the line pool from the Use Pool list; default ...

Chapter 4 CS 1000 considerations 43 SRG50 Configuration Guide To configure Emergency Services Access 1 Verify that a remote access package has been assigned to the VoIP trunks (see Remote Access Package for VoIP trunks on page 76). 2 Obtain the ESA Special Number (SPN). 3 In Element Manager, access ...

44 Chapter 4 CS 1000 considerations NN40140-500 NN40140-500 CS 1000 information for the SRG In order to redirect IP telephones and forward calls to the main office (Call Forward All Calls feature), the SRG requires information about the main office network environment. This information is recorded t...

46 Chapter 4 CS 1000 considerations NN40140-500 NN40140-500 To datafill the S1000 Main Office Settings panel 1 In Element Manager, navigate to Configuration > Resources > Survivable Remote Gateway (see the figure S1000 Main Office Settings panel on page 46). 2 Select the S1000 Main Office Sett...

Chapter 4 CS 1000 considerations 47 SRG50 Configuration Guide IP telephones redirection Once an IP telephone at the SRG is configured (see IP telephones setup and configuration on page 53), it automatically registers with the SRG (S1). To configure an IP telephone for redirection to the main office ...

48 Chapter 4 CS 1000 considerations NN40140-500 NN40140-500 S1000 IP Terminal Details panel Element Manager provides SRG-specific panels for recording the CS 1000 TN and BUID that are associated with a particular SRG DN. The table SRG S1000 IP Terminal Details fields on page 48 lists and describes t...

Chapter 4 CS 1000 considerations 49 SRG50 Configuration Guide To enter the MOTN and BUID 1 In Element Manager, navigate to Configuration > Resources > Survivable Remote Gateway . 2 Select the S1000 IP Terminal Details tab (see the figure S1000 IP Terminal Details panel on page 50). 3 Refer to ...

50 Chapter 4 CS 1000 considerations NN40140-500 NN40140-500 Figure 6 S1000 IP Terminal Details panel IP telephone settings For IP telephones that are redirected to the main office call server, incorporate the settings shown in the table Configuration settings for redirected IP Phones on page 50. The...

Chapter 4 CS 1000 considerations 51 SRG50 Configuration Guide Firmware upgrade The redirected IP telephones at the SRG are under the control of the main office call server for the majority of their deployment and receive all of their features in that context. Therefore, the version of IP set firmwar...

53 SRG50 Configuration Guide Chapter 5 IP telephones setup and configuration IP telephone setup and DN configuration are described in detail in the IP Telephone Installation and Configuration Guide and the Networking Configuration Guide (NN40020-603), respectively. SRG-specific procedures and settin...

54 Chapter 5 IP telephones setup and configuration NN40140-500 NN40140-500 There are three fields that define the password registration process (see the table Password registration parameters on page 54): Enable registration , Enable global registration password , and Global password . Figure 7 Tele...

Chapter 5 IP telephones setup and configuration 55 SRG50 Configuration Guide Local mode indication When an IP telephone is in local mode, a message is displayed on the phone to indicate the local mode state to the user. The default setting is Local Mode . To change local mode indication 1 In Element...

56 Chapter 5 IP telephones setup and configuration NN40140-500 NN40140-500 Figure 8 Modules panel, IP & Application Sets Telephone (DN) records configuration DN records for IP telephones are configured through the All DNs panel ( Configuration > Telephony > Sets > All DNs (see the figur...

58 Chapter 5 IP telephones setup and configuration NN40140-500 NN40140-500 Figure 9 All DNs panel 13 Select the Capabilities and Preferences tab. 14 In the Intercom keys column, set Intercom Keys to 1 if required. 15 On the Details for DN subpanel, select the Button Programing Table tab. 16 Program ...

Chapter 5 IP telephones setup and configuration 59 SRG50 Configuration Guide Received numbers configuration The Public Received number length and the Private Received number length (see Basic parameters on page 67) determine the number of digits that the SRG retains for call processing. The retained...

60 Chapter 5 IP telephones setup and configuration NN40140-500 NN40140-500 DHCP settings configuration To configure DHCP settings for SRG operation 1 In Element Manager, navigate to Configuration > Data Services > DHCP Server . 2 Select the General Settings tab. 3 From the DHCP Server is list,...

Chapter 5 IP telephones setup and configuration 61 SRG50 Configuration Guide The disadvantage of the second option is that the installer must configure the target DN in two places: on the Active Sets panel and on the SRG-specific panels (the SRG-specific panels must be completed). The SRG looks at t...

62 Chapter 5 IP telephones setup and configuration NN40140-500 NN40140-500 To exit Test Local Mode (and return to Normal Mode) Generally, you exit Test Local Mode by waiting for the feature to time out or by pressing the Exit key ( ). This key is active only when the telephone is in the local mode t...

Chapter 5 IP telephones setup and configuration 63 SRG50 Configuration Guide • Held line reminder If set to a time, determines period between when a call is put on hold and when a short tone sounds at the telephone to indicate the call is still on hold. • Alarm set The alarm set feature is not suppo...

65 SRG50 Configuration Guide Chapter 6 Setting up the private VoIP network To provide SRG functionality and to take advantage of VoIP technology, a private VoIP network is required between the SRG and the main office. This chapter details the procedures for establishing appropriate WAN connections t...

Chapter 6 Setting up the private VoIP network 67 SRG50 Configuration Guide Basic parameters The table Basic parameters on page 67 provides a record of basic parameters that are significant for SRG operation. Typically, these parameters are specified as part of BCM50 foundation activities; in most ca...

Chapter 6 Setting up the private VoIP network 69 SRG50 Configuration Guide Figure 13 Dialing Plan — Private Network panel, Private Network Settings subpanel Meridian Customer Defined Network (MCDN) MCDN is automatically activated when the system is converted to SRG operation. To ensure that redirect...

Chapter 6 Setting up the private VoIP network 71 SRG50 Configuration Guide In Element Manager, enter QoS settings for VoIP trunks through the Telephony Resources panel. To enter the QoS settings for VoIP trunks 1 In Element Manager, navigate to Configuration > Resources > Telephony Resources ....

72 Chapter 6 Setting up the private VoIP network NN40140-500 NN40140-500 Network security Firewall configuration for SRG is the same as for the BCM50 and is detailed in the Networking Configuration Guide (NN40020-603). Firewalls cannot be configured to allow VoIP pass through. Instead, the SRG suppo...

Chapter 6 Setting up the private VoIP network 73 SRG50 Configuration Guide Gatekeeper routing The gatekeeper routes the calls based on an internal numbering table. Ensure that the gatekeeper administrator has a list of the numbers that identify the SRG and the SRG PSTN. Examples: • If the system is ...

74 Chapter 6 Setting up the private VoIP network NN40140-500 NN40140-500 When you set the value of the RFC2833 Dynamic Payload field, if the value is greater than 0, then this feature is enabled. If the feature is enabled then DTMF digits are sent in RTP packets. For CS1000 Release 4.5 set the value...

76 Chapter 6 Setting up the private VoIP network NN40140-500 NN40140-500 h In the adjacent Absorbed Length field, select the number of digits to be absorbed. The Absorbed Length applies to the digits of the destination code only. i In the Second Route field, enter 999 (the PSTN route). j In the adja...

Chapter 6 Setting up the private VoIP network 77 SRG50 Configuration Guide PSTN destination codes configuration To allow SRG telephones to dial out over the PSTN and to allow main office telephones to tandem out through the local SRG PSTN, you need to define a destination code that accesses the PSTN...

78 Chapter 6 Setting up the private VoIP network NN40140-500 NN40140-500 b Assign the Normal and SRG scheduled route for the two destination codes. Main office information The SRG requires information about the main office call server that is not needed for a BCM50. Element Manager accommodates this...

79 SRG50 Configuration Guide Chapter 7 PSTN access and analog devices SRG-specific items relevant to PSTN trunks and analog devices include: • PSTN access considerations on page 79 • Analog devices considerations on page 79 PSTN access considerations Consider the following for PSTN access: • PSTN ac...

80 Chapter 7 PSTN access and analog devices NN40140-500 NN40140-500 • Access to system features Analog telephones do not have a Feature key. Instead, they use a Link (*) key to access system features. If you leave the analog telephone records at the default settings, these telephones have greater fe...

83 SRG50 Configuration Guide Chapter 8 Troubleshooting Potential problems, probable causes, and suggested solutions for SRG-specific configuration and operating troubles are categorized under the following topics: • IP telephone troubleshooting on page 83 • IP terminal details on page 84 • Probable ...

Chapter 8 Troubleshooting 85 SRG50 Configuration Guide Probable causes for redirection failure The IP telephone registration to the main office call server can fail due to improper configuration or lack of WAN connectivity. When a registration failure occurs, the error code and description is shown ...

86 Chapter 8 Troubleshooting NN40140-500 NN40140-500 • The actual IP telephone set type at the SRG does not match MOTN set type at the main office. • The user id is registered and not idle. • The user id entry in the gatekeeper database points back to the originating node. Troubleshooting fallback t...

Chapter 8 Troubleshooting 87 SRG50 Configuration Guide 3 Click the Status tab to view the Status field. If Status displays Up, the conversion was successful. a If the IP terminal does not register correctly with the main office, refer back to the IP Terminal Status tab, Status field and review the m...

89 SRG50 Configuration Guide Appendix A Telephone features in normal and local mode The information provided here is designed for distribution to telephone users at the SRG. The SRG50 supports the following: • IP Phones 110, 1120E, and 1140E • IP Phones 2001, 2002, 2004, 2007, and 2033 • IP Phone Ke...

90 Telephone features in normal and local mode NN40140-500 NN40140-500 • IP Phone 1120E in Local mode on page 91 • IP Phone 1140E in Local mode on page 91 • IP Phone 2001 in Local mode on page 92 • IP Phone 2002 in Local mode on page 92 • IP Phone 2004 in Local mode on page 93 • IP Phone 2007 in Loc...

94 Telephone features in normal and local mode NN40140-500 NN40140-500 IP Phone 2033 in Local mode Activate Test in Local Autodials voice mail through Programmable label Local Mode

Telephone features in normal and local mode 95 SRG50 Configuration Guide IP 2050 Softphone in Local Mode ATA extension features Analog telephones can be connected to the system through analog station modules or by installing an Analog Terminal Adapter (ATA) between the telephone and a digital statio...

97 SRG50 Configuration Guide Glossary BDP Both Dialing Plans. A dialing plan option that is supported on the main office only. The SRG supports CDP or UDP only. If the main office is running BDP, the SRG zone must be configured to allow either CDP or UDP, not both. branch office A system that is rem...

99 SRG50 Configuration Guide Index A adaptive network bandwidth management 39 alarm set 63, 87 alternative call routing 39 analog devices 79 B Bandwidth management zone 44 before you begin 9 block IP telephone dialout 83 BUID 48 MO Access Code Length 46type of numbering plan 45 C call routing SRG co...