Nortel 6.1 - Manual

Table of Contents / vii P0603544 02 Compact ICS 6.1 System Coordinator Guide Transferring a call 111 Transferring external calls 112 Canceling a transfer 112 Using Camp-on 114 Parking a call 115 Retrieving a parked call 115 Using Call Park 116 Using Callback 117 Forwarding your calls 119 Forwarding ...

viii / Table of Contents Compact ICS 6.1 System Coordinator Guide P0603544 02 Canceling a message you have sent 133 Viewing your messages 133 Replying to a message 133 Removing items from your message list 134 Viewing messages you sent 134 Using Voice Call 136 Making a Voice Call 136 Answering a Voi...

Table of Contents / ix P0603544 02 Compact ICS 6.1 System Coordinator Guide Business Series Terminals 151 Identifying the telephones 152 T7316E Business Series Terminal button defaults 153 T7316 Business Series Terminal button defaults 155 M7310 telephone button defaults 157 Default button assignmen...

x / Table of Contents Compact ICS 6.1 System Coordinator Guide P0603544 02 Feature notes 182 Using the Hospitality features 185 Hospitality passwords 185 Desk pswd 185 Cond pswd 186 Room/desk information 186 Programming room information 187 Using the room/set programming 188 Programming the alarm fe...

Table of Contents / xi P0603544 02 Compact ICS 6.1 System Coordinator Guide Using the I-ATA with modems and fax machines 209 Troubleshooting for the device attached to the I-ATA 209 ISDN 211 ISDN BRI 211 Line access from an ISDN terminal 212 ISDN BRI features 212 Network Name Display for BRI 212 Nam...

Table of Contents / xiii P0603544 02 Compact ICS 6.1 System Coordinator Guide Maintaining security 238 Accessing Norstar remotely over the public network 239 Tones 239 Using Class of Service (COS) passwords 240 General System features 243 Disconnect supervision 243 Hunt Groups 243 Internal numbers 2...

P0603544 02 Compact ICS 6.1 System Coordinator Guide / 15 Getting started with Norstar Your Norstar digital key system has many powerful features that can be customized to keep up with changes in your workplace. Using this guide The person who is responsible for adding or moving telephones or making...

16 / Getting started with Norstar Compact ICS 6.1 System Coordinator Guide P0603544 02 You may want to further customize your system. For example, you can change how some features work, or adapt the system to changes in your office. Programming allows you to change settings that probably need to be ...

Getting started with Norstar / 17 P0603544 02 Compact ICS 6.1 System Coordinator Guide What you’ll need to do programming Programming is performed using a telephone that can show two lines of information on the display. Examples of telephones with two-line displays are shown on page 17. You need a p...

18 / Getting started with Norstar Compact ICS 6.1 System Coordinator Guide P0603544 02 Business Series Terminal T7316E Norstar two-line display telephones The next illustration numbers the buttons that are used for both day-to-day communication and programming on the T7316E telephone. M7310 M7324

20 / Getting started with Norstar Compact ICS 6.1 System Coordinator Guide P0603544 02 This guide shows the icons for Business Series Terminal buttons on the programming telephones. Your telephone may have different labels, or the buttons in slightly different locations. Refer to the table below for...

Getting started with Norstar / 21 P0603544 02 Compact ICS 6.1 System Coordinator Guide The programming overlay When you begin programming, a group of buttons on the telephone become the buttons for moving through programming headings and settings. The programming overlay is a paper cutout that is in...

24 / Getting started with Norstar Compact ICS 6.1 System Coordinator Guide P0603544 02 A map for working in programming The programming maps on page 25, page 26, and page 27 show the headings you see when you move through the display menu after pressing ²¥¥‚¯öìéí and entering the password (the defau...

Getting started with Norstar / 27 P0603544 02 Compact ICS 6.1 System Coordinator Guide Programming map (page 3) Starting and ending a session As system coordinator, the first steps in making any change to the Norstar system are always the same. System Prgrming (continued) Auto Attendant Attd set Lan...

28 / Getting started with Norstar Compact ICS 6.1 System Coordinator Guide P0603544 02 Ending a session The system goes ahead with any changes you make to programming as soon as you move away from a setting, either by using the navigation buttons or by pressing ¨ . You can see if the changes you mad...

Frequently used programming operations / 29 P0603544 02 Compact ICS 6.1 System Coordinator Guide Frequently used programming operations The following sections highlight the most frequently used programming operations. To consult these or other programming operations, see either the Table of Contents...

Frequently used programming operations / 31 P0603544 02 Compact ICS 6.1 System Coordinator Guide The clock controls the schedules used for services such as ringing and routing services. After a power failure, the clock is behind by the length of time power was lost. For example, if the power is out ...

Frequently used programming operations / 33 P0603544 02 Compact ICS 6.1 System Coordinator Guide If you assign a specific line to a system speed dial number, only telephones with an appearance of that line can use the speed dial number. Choose what shows up on the display Program a name for a speed ...

34 / Frequently used programming operations Compact ICS 6.1 System Coordinator Guide P0603544 02 Changing the name of a telephone Begin the programming session Decide the name you want to give to the speed dial code. Press the numeric dialpad button that has the first letter of the name until the di...

36 / Frequently used programming operations Compact ICS 6.1 System Coordinator Guide P0603544 02 Changing the name of a line Begin the programming session Change the name of a line Press ² . Press ¥¥ÛßßÜÝÝ . Press ÛÜßÝß . Press ‘ . Press ≠ . Enter the three-digit number of the line you want to name....

Frequently used programming operations / 37 P0603544 02 Compact ICS 6.1 System Coordinator Guide Making changes to Call Forward No Answer Begin the programming session Change where a call goes when there is no answer Press ‘ to use the name you have entered. Press ¨ to end your session. You can pres...

Frequently used programming operations / 39 P0603544 02 Compact ICS 6.1 System Coordinator Guide Making changes to Call Forward on Busy Begin the programming session Change where a call goes when a telephone is busy Press ² . Press ¥¥ÛßßÜÝÝ . Press ÛÜßÝß . Press ≠ . Enter the internal number (interc...

40 / Frequently used programming operations Compact ICS 6.1 System Coordinator Guide P0603544 02 Making Changes to Do Not Disturb on Busy When you are on a call and a second call comes in, your telephone rings softly to alert you to the second call. You can turn this feature on or off for each telep...

42 / Frequently used programming operations Compact ICS 6.1 System Coordinator Guide P0603544 02 What would you like to do next? Some of the most common programming tasks are listed below. For a comprehensive list of settings and instructions, see either the Table of Contents or the Index. Redirect ...

P0603544 02 Compact ICS 6.1 System Coordinator Guide Answering calls Answering incoming calls with Hunt Groups Your Norstar system allows you to establish Hunt Groups in your system. Hunt Groups are a group of Norstar set DNs that can be called by a single directory number. The Hunt Groups feature e...

44 / Answering calls Compact ICS 6.1 System Coordinator Guide P0603544 02 Line buttons For each line assigned to your telephone, one line button is assigned to that line. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immedia...

Answering calls / 45 P0603544 02 Compact ICS 6.1 System Coordinator Guide Rings you may hear The T7316E telephone displays a set of icons in place of flashing arrows when it is connected to a system with version 6.1 or newer software. If you connect a T7316E telephone to a system that is running ver...

46 / Answering calls Compact ICS 6.1 System Coordinator Guide P0603544 02 Sorting calls by distinctive ring patterns When lines are configured on your system, they can be assigned one of four distinctive ring patterns (DRP). The default for all telephones and lines is None, which is the lowest prior...

Answering calls / 47 P0603544 02 Compact ICS 6.1 System Coordinator Guide Displays Expanding telephone button capacity You can add additional memory buttons to M7324 telephones using a CAP module and to T7316E telephones using a KIM (key indicator module). If you add the modules without identifying ...

48 / Answering calls Compact ICS 6.1 System Coordinator Guide P0603544 02 Using a CAP module A central answering position that uses a Norstar M7324 telephone and a CAP module is programmed as a CAP by your installer or customer service representative. It is best if the CAP is the prime telephone and...

Answering calls / 49 P0603544 02 Compact ICS 6.1 System Coordinator Guide Monitoring telephones with the CAP module The indicators ˆ beside internal autodial buttons on your CAP module show the status of Norstar telephones. The indicator is on when the telephone has: • an active call • Do Not Distur...

Answering calls / 51 P0603544 02 Compact ICS 6.1 System Coordinator Guide Cold starting the KIM If your KIM fails, or if you want to erase programming on the KIM, there are two types of cold start. For both types of cold starts: 1. Unplug and replug the T7316E line cable. The telephone will restart ...

52 / Answering calls Compact ICS 6.1 System Coordinator Guide P0603544 02 • KIM multi-module cold start If you want to cold start all the KIMs attached to your telephone, simultaneously press the top two buttons on the upper button set, and the bottom two buttons on the lower button set, as shown in...

Answering calls / 53 P0603544 02 Compact ICS 6.1 System Coordinator Guide 3. Press ≠ . Show set: displays. 4. Enter the DN number of the T7316E which is attached to the eKIM you want to program, then press OK . 5. Press ≠ . Capabilities displays. 6. Press ‘ two times until User preferences displays....

54 / Answering calls Compact ICS 6.1 System Coordinator Guide P0603544 02 Viewing information about a call on the display If you subscribe to Call Display services from your local telephone company, one line of information about an external caller is displayed after you answer. Depending on the sett...

Answering calls / 55 P0603544 02 Compact ICS 6.1 System Coordinator Guide Once you answer a call, new calls coming in on lines configured with CLID to telephones with CLID allowed, present the prompt: LineXXX Calling for two rings, and then the CLID of the caller will display for three seconds ( XXX...

56 / Answering calls Compact ICS 6.1 System Coordinator Guide P0603544 02 Making Call Display information appear automatically at a telephone Each telephone that rings for an external line can display Call Display information for that line. After the call is answered, Call Display information is alw...

58 / Answering calls Compact ICS 6.1 System Coordinator Guide P0603544 02 If there is more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first followed by calls on the prime line and, finally, calls on internal lines. Changing a pickup group ...

Answering calls / 59 P0603544 02 Compact ICS 6.1 System Coordinator Guide Answering a call using Trunk Answer Press ²¡ââ . The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone in the system. The line you are answering does not have to appear or ring ...

60 / Answering calls Compact ICS 6.1 System Coordinator Guide P0603544 02 Answer DNs and Answer keys You can use an Answer DN button to monitor calls to another telephone. The calls that come to the monitored telephone that provide an appearance on the Answer DN button are determined by the system-w...

Answering calls / 61 P0603544 02 Compact ICS 6.1 System Coordinator Guide Creating a Conference Call You can talk to two people at once. 1. Make sure you have two calls, one active and one on hold. 2. Press ²Ü . 3. Press the appropriate button to retrieve the held call (this is automatic on the M710...

62 / Answering calls Compact ICS 6.1 System Coordinator Guide P0603544 02 On an M7100 or T7100 telephone: 1. Press ²£Ü , to place one caller on hold. Press ³ again, to put the caller you want to keep on hold. 2. Press ¨ . The call is disconnected. 3. Press ³ to speak to the remaining party. Independ...

Answering calls / 63 P0603544 02 Compact ICS 6.1 System Coordinator Guide Splitting a conference You can talk with one person while the other person is on hold. On a T7316, T7316E, M7208, M7310 or M7324 telephone: 1. Press the line button of the person you want to speak to. The other person is autom...

64 / Answering calls Compact ICS 6.1 System Coordinator Guide P0603544 02 Listening to a call as a group To allow people in your office to listen in on a call using Group Listening, press ²¡âÛ . Continue to speak to the caller through the telephone handset. The voice of the caller broadcasts through...

Answering calls / 65 P0603544 02 Compact ICS 6.1 System Coordinator Guide Using handsfree/mute The ability to use handsfree has to be turned on or off for each telephone. The type of handsfree can be changed. See ‘‘Changing handsfree for a telephone’’ on page 68. Handsfree must be set to Std or Auto...

66 / Answering calls Compact ICS 6.1 System Coordinator Guide P0603544 02 Making calls without lifting the handset 1. Press the handsfree button. If you do not have a prime line assigned to your telephone, press a line button. The internal microphone and speaker are automatically turned on. Note: Th...

Answering calls / 67 P0603544 02 Compact ICS 6.1 System Coordinator Guide Using handsfree On models with separate handsfree and mute buttons: • The indicator next to the handsfree button is solid when you handsfree is active and turns off when the telephone is set to handset or headset. • The indica...

68 / Answering calls Compact ICS 6.1 System Coordinator Guide P0603544 02 Changing handsfree for a telephone You can program the type of handsfree used with each telephone. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more in...

Answering calls / 69 P0603544 02 Compact ICS 6.1 System Coordinator Guide A handsfree/mute button is automatically assigned to a Norstar or BST telephone that is programmed with handsfree and is always located in the lower right-hand corner of the numeric dialpad. For T7208 and T7316 telephones, thi...

70 / Answering calls Compact ICS 6.1 System Coordinator Guide P0603544 02 Turning Privacy on or off for a call ²¡Ü Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join your call by pressi...

Answering calls / 71 P0603544 02 Compact ICS 6.1 System Coordinator Guide Checking call length using Call Duration Timer By pressing ²àà , you can see how long you spent on your last call, or how long you have been on your present call. Displays Disconnecting by accident If you accidentally drop the...

P0603544 02 Compact ICS 6.1 System Coordinator Guide Making calls There are many ways to make a call, depending on the programming and the type of call, as follows: • Pick up the handset and dial. The Norstar system supports three methods of dialing. See ‘‘Changing how you dial your calls’’ on page ...

Making calls / 75 P0603544 02 Compact ICS 6.1 System Coordinator Guide Choosing a line using a line button You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you imme...

76 / Making calls Compact ICS 6.1 System Coordinator Guide P0603544 02 code is used in the same way as the line pool access code, but you may need to dial fewer following numbers if the route is set up to automatically dial part of the call number. Your installer or customer service representative p...

Making calls / 77 P0603544 02 Compact ICS 6.1 System Coordinator Guide Making calls from an ISDN terminal ISDN terminals do not have line keys or intercom keys as do Norstar and BST telephones. To make an outgoing call from an ISDN terminal, access an external line by entering a line pool code or by...

78 / Making calls Compact ICS 6.1 System Coordinator Guide P0603544 02 Using Pre-dial Pre-dial allows you to enter a telephone number, check it, then change it before actually making the call. The call is not dialed until you select a line or line pool, or pick up the handset. You can pre-dial both ...

Making calls / 79 P0603544 02 Compact ICS 6.1 System Coordinator Guide Making a priority call 1. Press ²ßá . 2. Wait for a connection, then speak. A person who receives a priority call while on another call has eight seconds to accept or block the call. For information about blocking calls, see ‘‘Us...

80 / Making calls Compact ICS 6.1 System Coordinator Guide P0603544 02 You can make a priority call only while your telephone displays: Using Ring Again Use Ring Again when you call someone on your Norstar system and their telephone is busy or there is no answer. Ring Again can tell you when they ha...

P0603544 02 Compact ICS 6.1 System Coordinator Guide Auto Attendant The built-in Auto Attendant automatically answers and directs incoming calls, which can reduce or eliminate the workload for the person who answers incoming calls for an office. The Auto Attendant carries out three tasks: System Ans...

84 / Auto Attendant Compact ICS 6.1 System Coordinator Guide P0603544 02 Custom Call Routing (CCR) The job of answering and transferring calls can be taken over by CCR. When someone calls on lines monitored by CCR, the system answers the call and plays a greeting you have recorded. Callers using a t...

Auto Attendant / 85 P0603544 02 Compact ICS 6.1 System Coordinator Guide CCR before the telephones in the group that are programmed to forward after three rings. A CCR call is forwarded by Forward on Busy, the Call Forward feature code, and Callback programming. Be sure to keep this in mind when pro...

86 / Auto Attendant Compact ICS 6.1 System Coordinator Guide P0603544 02 • Write down the greetings or scripts that you want to record as the company greeting and business closed greeting. Refer to examples in ‘‘Recording customized greetings for System Answer and CCR greetings’’ on page 94. • Organ...

Auto Attendant / 87 P0603544 02 Compact ICS 6.1 System Coordinator Guide Because System Answer answers calls and then puts them on hold, the feature should be turned off when no one is at the telephone to retrieve the calls. Turning CCR on or off ²¥¡ÜÛ 1. Press ²¥¡ÜÛ . The display shows the current ...

Auto Attendant / 91 P0603544 02 Compact ICS 6.1 System Coordinator Guide Using the pre-recorded greetings Pre-recorded greetings are always used when the System Answer or CCR are turned on, even if you do not create personalized recordings. The pre-recorded greetings can be turned off (not erased) a...

Auto Attendant / 93 P0603544 02 Compact ICS 6.1 System Coordinator Guide Time available for customized greetings You have a total of 96 seconds of recording time to allocate to all greetings. If you begin by recording a 15-second company greeting, there are 81 seconds available for the remaining gre...

Auto Attendant / 95 P0603544 02 Compact ICS 6.1 System Coordinator Guide greeting, or Off to turn them off. If your system does not have the capability to allow you to record your own version of the system greeting (D, E, F, and G), you may select Sys to turn on the pre- recorded greetings, or Off t...

96 / Auto Attendant Compact ICS 6.1 System Coordinator Guide P0603544 02 Programming or changing CCR destinations 1. Press ² •°‹‹ and enter the System Coordinator password (the default password is ¤‹fl›fl ). 2. Press NEXT until the display shows CCR tree . The choices are SHOW, EXIT, and PREV . 3. Pre...

Auto Attendant / 97 P0603544 02 Compact ICS 6.1 System Coordinator Guide Time savers for making calls Storing a number on a memory button for Autodial You can program memory buttons for one-touch dialing of internal or external telephone numbers. Buttons used for lines, answer DNs, or handsfree/mute...

98 / Auto Attendant Compact ICS 6.1 System Coordinator Guide P0603544 02 For the M7100 or T7100 telephone, an external autodialer can be programmed only by using a line and not a line pool. Using intercom as the line for Autodial If you press the button with the ∆ label as the line for an external a...

Auto Attendant / 99 P0603544 02 Compact ICS 6.1 System Coordinator Guide Using Last Number Redial ²Þ Press ²Þ to redial the last external number you dialed. Last Number Redial records a maximum of 24 digits. Preventing a telephone from using Last Number Redial Last Number Redial can be restricted at...

100 / Auto Attendant Compact ICS 6.1 System Coordinator Guide P0603544 02 5. Press ‘ three times. The display shows Restrictions . 6. Press ≠ twice. 7. Press ‘ . The display shows Allow last no: . 8. Press CHANGE to choose Y (Yes) or N (No). Displays Using Speed Dial Norstar provides two types of sp...

Auto Attendant / 101 P0603544 02 Compact ICS 6.1 System Coordinator Guide Changing and adding System Speed Dials System Speed Dial codes are numbered from 001 to 255. The system coordinator assigns numbers to System Speed Dial codes for the entire system. See ‘‘Adding or changing a system speed dial...

102 / Auto Attendant Compact ICS 6.1 System Coordinator Guide P0603544 02 Making a speed dial call You can quickly dial external telephone numbers that have been programmed onto speed dial codes. 1. Press ²â . 2. Enter the appropriate three-digit speed dial code. You have entered a code outside the ...

Auto Attendant / 103 P0603544 02 Compact ICS 6.1 System Coordinator Guide Using Saved Number Redial ²ßà You can save the number of the external call you are on (provided you dialed the call) so that you can call it again later. Each telephone can save one number at a time with Saved Number Redial, n...

P0603544 02 Compact ICS 6.1 System Coordinator Guide Handling many calls at once Using Hold You can temporarily suspend a call by pressing ³ . When a call is on hold, an indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones. On the M...

106 / Handling many calls at once Compact ICS 6.1 System Coordinator Guide P0603544 02 3. Press the line button of the call. You may hear indications from the far end that you are on hold (for example, tones or music). 4. When the person you were talking to returns you hear them through your telepho...

108 / Handling many calls at once Compact ICS 6.1 System Coordinator Guide P0603544 02 Each group telephone must either have a line appearance of the call coming in, or a free intercom button to be able to retrieve a SWCA call. The number of SWCA keys that can be assigned will depend on available bu...

Handling many calls at once / 109 P0603544 02 Compact ICS 6.1 System Coordinator Guide SWCA indicators, call status states (auto assign) Outgoing calls When you make an outgoing call using the intercom key on your telephone, the call is automatically transferred to the first available SWCA key. Soli...

110 / Handling many calls at once Compact ICS 6.1 System Coordinator Guide P0603544 02 No free call keys If all the SWCA keys are currently occupied when a new call comes in, you can still put the call on Hold. • If a SWCA key has been freed up between the time you answered the call, and when you wa...

P0603544 02 Compact ICS 6.1 System Coordinator Guide Transferring calls Using the transfer feature ²àâ Transfer allows you to direct a call to a telephone in your Norstar system, within the Norstar network, or external to Norstar. Transferring a call 1. Press ²àâ . 2. Call the person to whom you wan...

112 / Transferring calls Compact ICS 6.1 System Coordinator Guide P0603544 02 Transferring external calls If an external call is transferred to a busy telephone, or not answered after a few rings, the call automatically rings again at the telephone from which it was transferred, and the display indi...

Transferring calls / 115 P0603544 02 Compact ICS 6.1 System Coordinator Guide Parking a call ²àÝ You can suspend a call so that it can be retrieved from any telephone in your system. 1. Press ²àÝ . 2. Use the Page feature ( ²ßâ ) or press PAGE to announce the retrieval code displayed by your telepho...

116 / Transferring calls Compact ICS 6.1 System Coordinator Guide P0603544 02 Using Call Park When you park a call, the system assigns one of nine codes for the retrieval of the call. These codes consist of the Call Park prefix, which may be any digit from 0 to 9, plus a two-digit call number betwee...

Transferring calls / 117 P0603544 02 Compact ICS 6.1 System Coordinator Guide Displays Using Callback When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system directs it...

P0603544 02 Compact ICS 6.1 System Coordinator Guide Forwarding your calls Forwarding your calls to with Norstar Press ²Ý and enter the number of the internal telephone to which you want your calls forwarded. Use Line Redirection to forward calls outside the system.Line redirection takes precedence ...

120 / Forwarding your calls Compact ICS 6.1 System Coordinator Guide P0603544 02 Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that receiving telephone even though that telephone has been set to forward calls to you. Changing the automatic Call ...

Forwarding your calls / 121 P0603544 02 Compact ICS 6.1 System Coordinator Guide Forward on busy Forward on busy redirects your calls to another telephone on your Norstar system when you are busy on a call, or when you have Do Not Disturb activated at your telephone. For step-by-step instructions, s...

122 / Forwarding your calls Compact ICS 6.1 System Coordinator Guide P0603544 02 Forward on busy takes priority over DND on Busy. If an external call uses a target line, the call is processed according to the programming of the target line. If the target line is busy, the caller may hear a busy tone...

Forwarding your calls / 123 P0603544 02 Compact ICS 6.1 System Coordinator Guide Line Redirection Line Redirection allows you to send your external calls to a telephone outside the office. You may choose to redirect all your external lines or only some of them. Line Redirection takes precedence over...

124 / Forwarding your calls Compact ICS 6.1 System Coordinator Guide P0603544 02 Canceling Line Redirection 1. Press ²£¡Ý . 2. Select the lines you no longer want to be redirected. Allowing a telephone to redirect calls You can turn the redirect calls feature on and off. You need the programming tem...

Forwarding your calls / 125 P0603544 02 Compact ICS 6.1 System Coordinator Guide Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines. You need the programming template found at the front of t...

Forwarding your calls / 127 P0603544 02 Compact ICS 6.1 System Coordinator Guide How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to another telephone within the Norstar system or over external ISDN lines. Line Redirection redi...

P0603544 02 Compact ICS 6.1 System Coordinator Guide Communicating in the office Paging ²ßâ Paging allows you to make announcements over the Norstar system using the telephone speakers, or your loudspeaker system, if one is available. Making a page announcement 1. Press ²ßâ . 2. Choose a page type. ...

130 / Communicating in the office Compact ICS 6.1 System Coordinator Guide P0603544 02 Activating and deactivating the ability to page You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. 1. Press ²¥¥ÛßßÜÝÝ . 2. Pre...

132 / Communicating in the office Compact ICS 6.1 System Coordinator Guide P0603544 02 Using Page with external paging equipment When you make a page that uses external paging equipment (external page or combined page), the Long Tones feature is automatically activated for the external paging system...

Communicating in the office / 133 P0603544 02 Compact ICS 6.1 System Coordinator Guide Canceling a message you have sent 1. Press ²£Ú . The display shows Cancel for: . 2. Enter the internal number of the person to whom you sent the message. Viewing your messages ²ßÞ You can receive up to four messag...

134 / Communicating in the office Compact ICS 6.1 System Coordinator Guide P0603544 02 Removing items from your message list You can erase a message while you are viewing it in your message list. If the message is from your voice message center, this only erases the message notification at your tele...

136 / Communicating in the office Compact ICS 6.1 System Coordinator Guide P0603544 02 Using Voice Call ²ßß You can make an announcement or begin a conversation through the speaker of another telephone in the system. Making a Voice Call Press ²ßß . Muting Voice Call tones When a voice call begins at...

Communicating in the office / 137 P0603544 02 Compact ICS 6.1 System Coordinator Guide Preventing Voice Calls to your telephone using Voice Call Deny Press ²¡¡ . Voice calls ring like regular internal calls. Your other calls proceed normally. Canceling Voice Call Deny Press ²£¡¡ . Displays The line ...

P0603544 02 Compact ICS 6.1 System Coordinator Guide Tracking your incoming calls Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line. If your system is equipped with ...

140 / Tracking your incoming calls Compact ICS 6.1 System Coordinator Guide P0603544 02 To use the features on the following pages, your telephone must have spaces available in its Call log. Your installer or customer service representative programs each telephone with an appropriate number of space...

Tracking your incoming calls / 141 P0603544 02 Compact ICS 6.1 System Coordinator Guide Deleting old log items (autobumping) ²¡ÚÞ Your log has a set number of items that it can hold. When it becomes full, new calls cannot be logged. When your log is full, Autobumping automatically deletes the oldest...

142 / Tracking your incoming calls Compact ICS 6.1 System Coordinator Guide P0603544 02 If you accidentally erase an item, you can retrieve it. 1. Press ³ or UNDO immediately after accidentally erasing an item. 2. Press ¨ to exit. Making a call using Call Log You may find it helpful to place calls f...

Tracking your incoming calls / 143 P0603544 02 Compact ICS 6.1 System Coordinator Guide To enter Call Log using your password 1. Press ²¡ÚÛ to enter Call Log. If you have programmed a password, the display shows Password: . 2. Enter your four-digit password. If you forget your Call Log password, it ...

Tracking your incoming calls / 145 P0603544 02 Compact ICS 6.1 System Coordinator Guide Using Voice mail If you subscribe to a voice message service outside your office, you can access that service through your Norstar system. Your installer or customer service representative programs your Norstar t...

P0603544 02 Compact ICS 6.1 System Coordinator Guide Customizing your telephone Finding out what a button does using Button Inquiry ²¥â You can check the function of any line, intercom, or programmed button on your telephone by pressing ²¥â . On the M7100 or T7100 telephone, Button Inquiry shows you...

148 / Customizing your telephone Compact ICS 6.1 System Coordinator Guide P0603544 02 2. Press a number on the dialpad to choose the contrast level you like best. On a two-line telephone, you can use the UP and DOWN display buttons to adjust the contrast. The number of contrast levels available vari...

Customizing your telephone / 149 P0603544 02 Compact ICS 6.1 System Coordinator Guide Programming a feature code onto a memory button You can program a feature code onto a memory button. In some cases, pressing the button a second time cancels the feature. Programming feature buttons ²¥Ü Any memory ...

Customizing your telephone / 151 P0603544 02 Compact ICS 6.1 System Coordinator Guide Labeling your set The Business Series Terminals have label strips that come with each set. The Norstar M-series telephones have individual keycap labels. This section suggests the process for setting up the labelli...

152 / Customizing your telephone Compact ICS 6.1 System Coordinator Guide P0603544 02 www.nortelnetworks.com (Customer Support/Software Distribution, under Product Selection choose Desktop Assistant). Norstar button caps • Unlabeled, clear button caps with appropriate green or gray paper for typing ...

Customizing your telephone / 155 P0603544 02 Compact ICS 6.1 System Coordinator Guide T7316 Business Series Terminal button defaults The default button assignments for the T7316 Business Series Terminal depend on the template applied during startup. Refer to the Programming Record to identify the cu...

Customizing your telephone / 157 P0603544 02 Compact ICS 6.1 System Coordinator Guide M7310 telephone button defaults The default button assignments for the M7310 telephone depend on the template applied. The exception is the default numbering for the dual memory buttons. Refer to ‘‘Using Buttons’’ ...

Customizing your telephone / 159 P0603544 02 Compact ICS 6.1 System Coordinator Guide M7208 telephone button defaults M7324 telephone button defaults Buttons without a label are blank by default and can be programmed as autodial or feature buttons. The M7324N telephone has a two-line display, three ...

Customizing your telephone / 161 P0603544 02 Compact ICS 6.1 System Coordinator Guide Default button assignments Default features are assigned automatically to the programmable buttons on Norstar telephones and vary depending on the telephone. The default features are listed in the tables in this ch...

162 / Customizing your telephone Compact ICS 6.1 System Coordinator Guide P0603544 02 Moving line buttons ²¥¡Ú You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you. If you have a CAP, you cannot move intercom, answer key...

Customizing your telephone / 163 P0603544 02 Compact ICS 6.1 System Coordinator Guide Changing the type of ring ²¥ß You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office. 1. Press ²¥ß . 2. Press Ú , Û , Ü , Ý , or NEXT. You...

P0603544 02 Compact ICS 6.1 System Coordinator Guide User Preferences The User Preferences section of programming allows you to program memory buttons, speed dial codes and other settings for any Norstar or BST telephone on the system. For example, an employee may want to have the Do Not Disturb fea...

166 / User Preferences Compact ICS 6.1 System Coordinator Guide P0603544 02 User Preferences programming is available under User Preferences under the heading Terminals&Sets . Sub-headings in User Preferences Changing button programming Press ≠ at Button prgrming . The display shows the number o...

User Preferences / 167 P0603544 02 Compact ICS 6.1 System Coordinator Guide Information about individual displays you may see is described at the end of this section. Changing a User Speed Dial 1. Press ≠ at User Speed Dial . The display shows the number of speed dial codes that are available. 2. Pr...

168 / User Preferences Compact ICS 6.1 System Coordinator Guide P0603544 02 Changing Call Log options 1. Press ≠ at Call log opt’ns… 2. Press CHANGE until you see the option you want to use. See ‘‘Call Log options’’ on page 140 Changing how calls are dialed 1. Press ≠ at Dialing opt’ns… 2. Press CHA...

P0603544 02 Compact ICS 6.1 System Coordinator Guide Programming Hunt Groups The Hunt Groups feature allows a group of Norstar or Business Series Terminals) BST telephones to be called by a single directory number, ensuring that calls are easily routed to the appropriate group. Hunt Groups are used ...

Programming Hunt Groups / 173 P0603544 02 Compact ICS 6.1 System Coordinator Guide Consult your customer service representative to determine your Hunt Group number range. Note: Your system DN must be at least three digits long to allow Hunt Groups. You need the programming template found at the fron...

174 / Programming Hunt Groups Compact ICS 6.1 System Coordinator Guide P0603544 02 5. Press MOVE to move an existing member to another place within the Hunt Group. The display shows the member number followed by an arrow. 6. Enter the new position number for the extension. 7. Press ¨ to exit or ‘ to...

Programming Hunt Groups / 175 P0603544 02 Compact ICS 6.1 System Coordinator Guide Setting the distribution mode There are three modes of call distribution: • Broadcast—rings each telephone in the group simultaneously. Calls are handled one at a time . Subsequent calls are queued. As soon as a call ...

176 / Programming Hunt Groups Compact ICS 6.1 System Coordinator Guide P0603544 02 5. Press CHANGE to set the mode: Sequential , Rotary , Broadcast . 6. Press ¨ to exit or ‘ to continue programming. Setting the hunt delay This setting allows you to program the number of rings the system permits at a...

Programming Hunt Groups / 177 P0603544 02 Compact ICS 6.1 System Coordinator Guide 3. Press ≠ . The display shows Member DNs: . 4. Press ‘ until the display shows If busy: . 5. Press CHANGE to set the mode: BusyTone , Overflow , Queue . 6. Press ¨ to exit or ‘ to continue programming. Programming th...

178 / Programming Hunt Groups Compact ICS 6.1 System Coordinator Guide P0603544 02 6. Press CHANGE to change the overflow position. 7. Enter the new overflow position. 8. Press ¨ to exit or ‘ to continue programming. Setting the name This setting allows you to program the Hunt Group name, such as SE...

180 / Programming Hunt Groups Compact ICS 6.1 System Coordinator Guide P0603544 02 Using Silent Monitor After you have the silent monitor parameters set up, you will be able to use your SM supervisor two-line display telephone to monitor external Hunt group calls. Refer to the Compact ICS Installati...

182 / Programming Hunt Groups Compact ICS 6.1 System Coordinator Guide P0603544 02 Feature notes • You can only monitor external hunt group calls. • You must release all calls on your supervisor telephone before you attempt to run a monitoring session. • The DN you choose to monitor must be a design...

P0603544 02 Compact ICS 6.1 System Coordinator Guide Using the Hospitality features This section describes the Hospitality Services feature which is used to administer room and alarm services in small to medium-sized facilities such as hotels, motels, or hospitals. There are three types of sets that...

186 / Using the Hospitality features Compact ICS 6.1 System Coordinator Guide P0603544 02 4. Press ‘ until the display shows Hospitality . 5. Press ≠ . Desk pswd: displays. (default is 4 677) 6. Press CHANGE . New pswd: displays 7. Enter a new password, then press OK . Cond pswd Change this password...

Using the Hospitality features / 187 P0603544 02 Compact ICS 6.1 System Coordinator Guide Programming room information Use this setting to assign set DNs to a specific room. 1. Place the appropriate programming overlay on the set you are using to do programming. 2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The disp...

188 / Using the Hospitality features Compact ICS 6.1 System Coordinator Guide P0603544 02 3. Press ÛÜßÝß (ADMIN). The display shows Terminals&Sets . 4. Press ‘ until the display shows Hospitality . 5. At the Hospitality heading, press ≠ until Service time displays. 6. Press ≠ . Hour: 00 displays...

Using the Hospitality features / 189 P0603544 02 Compact ICS 6.1 System Coordinator Guide Setting the room condition You can use this feature on a room set or administration set to: • set the room state to service done ( Srvc done ) • set the room state to Needs service ( Needs srvc ) • query the st...

190 / Using the Hospitality features Compact ICS 6.1 System Coordinator Guide P0603544 02 Programming the alarm feature If you want to allow the room sets to program wake-up alarms, there are a couple of program settings that need to be entered. 1. Place the appropriate programming overlay on the se...

Using the Hospitality features / 191 P0603544 02 Compact ICS 6.1 System Coordinator Guide Using the Administration set to control alarms Only a Hospitality Services set can use this alarm administration feature. This feature is also associated with a room number, and cannot be used on common sets. U...

192 / Using the Hospitality features Compact ICS 6.1 System Coordinator Guide P0603544 02 Using the alarm To set an alarm on a digital telephone: 1. Press ²¡àÞ. The displays shows Alrm:07:00 OFF 2. Do one of the following:If the alarm is correct, press ON/OFF .The set displays: Alrm:07:00am ON . Pre...

Using the Hospitality features / 193 P0603544 02 Compact ICS 6.1 System Coordinator Guide Turning off an alarm When the alarm rings, the user can release the ring by doing one of the following, depending on the type of telephone in the room: Digital set: Press any button except ³ . Analog set: Lift ...

P0603544 02 Compact ICS 6.1 System Coordinator Guide Telephone features Installing Business Series Terminals If you are connecting a Business Series Terminal (BST) for the first time, refer to the following illustrations as a guide. Installing the Business Series Terminal connections Installing to a...

Telephone features / 197 P0603544 02 Compact ICS 6.1 System Coordinator Guide Mounting a Business Series Terminal using the stand Mount the telephone onto the screws and slide it down. Mount the stand as shown andinsert screw. Use the screw thatcame with your keystation. Use the key hole slots on th...

198 / Telephone features Compact ICS 6.1 System Coordinator Guide P0603544 02 Installing Norstar telephones If you are connecting a Norstar telephone for the first time, refer to the illustrations below and use as a guideline. Installing a Norstar telephone Connect to jack wired from distribution bl...

200 / Telephone features Compact ICS 6.1 System Coordinator Guide P0603544 02 Naming a telephone or a line You can assign names to identify external lines, target lines, and telephones assigned to specific people. During a call, the name (if programmed) is shown on the telephone display instead of t...

Telephone features / 201 P0603544 02 Compact ICS 6.1 System Coordinator Guide Stopping calls from ringing at your telephone: Do Not Disturb (DND) Stopping calls Press ²¡Þ to stop calls from ringing at your telephone. Only priority calls ring at your telephone. A line button flashes when you receive ...

202 / Telephone features Compact ICS 6.1 System Coordinator Guide P0603544 02 Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls are presented as normal intercom calls. Using Background Music Listen to music through your telephone speaker by pressing ²¡ß . Your installe...

Telephone features / 209 P0603544 02 Compact ICS 6.1 System Coordinator Guide Programming answering machines or modems to answer calls automatically The device connected to the Compact ICS using the I-ATA can ring for an external line, or be set up to ring when Ringing Service (Night Service) is tur...

P0603544 02 Compact ICS 6.1 System Coordinator Guide ISDN Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system. By using Basic Rate Interface (BRI), your ISDN se...

212 / ISDN Compact ICS 6.1 System Coordinator Guide P0603544 02 Note: System telephone features, other than Transfer and Call Forward All Calls, are not available to ISDN terminals. In addition, you cannot retrieve a parked call, or reach a Direct-Dial set by using the Direct-Dial digit from an ISDN...

ISDN / 213 P0603544 02 Compact ICS 6.1 System Coordinator Guide Consult your customer service representative to determine whether or not this feature is compatible with your service provider. Name and number blocking for BRI When activated, ²¡Úá allows you to block the outgoing name and/or number on...

214 / ISDN Compact ICS 6.1 System Coordinator Guide P0603544 02 Calling the number your calls are forwarded to 1. Select an ISDN line by selecting a line button, a line pool, or the handsfree button, or by lifting the handset (if an ISDN line is your prime line). 2. Consult your service provider for...

ISDN / 215 P0603544 02 Compact ICS 6.1 System Coordinator Guide MCID prompts Network Call Diversion (profile 2) This feature is a network function that allows forwarding and redirection of calls outside the Norstar network when using an ETSI ISDN line. Functionality is similar to that of External Ca...

216 / ISDN Compact ICS 6.1 System Coordinator Guide P0603544 02 ISDN applications ISDN terminal equipment delivers a wide range of powerful business applications: Videoconferencing and video telephony Videoconferencing offers instant visual and audio contact between distant parties using either stud...

ISDN / 217 P0603544 02 Compact ICS 6.1 System Coordinator Guide Leased line backup Essential backup for leased lines can be provided using ISDN as required, rather than duplicating costly permanent leased lines. LAN to LAN bridging Local area network (LAN) bridge/routers allow flexible interconnecti...

P0603544 02 Compact ICS 6.1 System Coordinator Guide Using System features Using alternate or scheduled services There are three types of Services to make your Norstar system handle calls differently on different days and at different times of the day: Ringing service, Restriction service and Routin...

220 / Using System features Compact ICS 6.1 System Coordinator Guide P0603544 02 alternate routes are offered only in the case where the original route is not available. Refer to the section on least-cost routing in the Compact ICS Installer Guide . Turning Services on and off The master control for...

Using System features / 221 P0603544 02 Compact ICS 6.1 System Coordinator Guide you decide to run a service on a schedule, the system uses the start and stop times used for that schedule. An example of how to turn on a Service manually You may have Ringing service (your night service) set up to run...

222 / Using System features Compact ICS 6.1 System Coordinator Guide P0603544 02 To turn on a Service 1. Enter the appropriate feature code from a control telephone. 2. For Restriction and Routing service you have to enter the System Coordinator or Basic password. 3. Press NEXT to move through the s...

Using System features / 225 P0603544 02 Compact ICS 6.1 System Coordinator Guide Using passwords Your passwords prevent unauthorized or unintentional changes to your Norstar system. To keep your telephone service secure, distribute the password only to selected personnel or make use of the basic pas...

226 / Using System features Compact ICS 6.1 System Coordinator Guide P0603544 02 Changing passwords You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. 1. Press ²¥¥ÛßßÜÝÝ . 2. Press ÛÜßÝß (the default System Coordi...

Using System features / 227 P0603544 02 Compact ICS 6.1 System Coordinator Guide Hospitality passwords There are two passwords within the Hospitality feature. One provides secure access to the administration set for programming the service, and one provides secure access to a room condition setting ...

228 / Using System features Compact ICS 6.1 System Coordinator Guide P0603544 02 Using special telephones Direct-dial You can reach the direct-dial telephone by dialing a single digit. The direct-dial telephone is usually in a central location, such as a attendant's desk. It is usually the prime tel...

Using System features / 229 P0603544 02 Compact ICS 6.1 System Coordinator Guide Any number of telephones can be assigned to call the direct-dial telephone. Hotline A hotline telephone calls a preset internal or external telephone number when you pick up the handset (or press the handsfree button). ...

230 / Using System features Compact ICS 6.1 System Coordinator Guide P0603544 02 1. Press ²¥¥ÛßßÜÝÝ . 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ at Terminals&Sets . 4. Enter the internal number of the telephone you want to program and press ≠ . The display shows Capabil...

Using System features / 231 P0603544 02 Compact ICS 6.1 System Coordinator Guide indicator to the other two parties. See ‘‘Using Silent Monitor’’ on page 180. Using Set lock Set lock limits the ways in which you can customize your telephone. There are three levels of Set Lock: Full , Partial , and N...

232 / Using System features Compact ICS 6.1 System Coordinator Guide P0603544 02 6. Press ≠ twice. 7. Use CHANGE to select one of the three options: None, Partial and Full . Using an auxiliary ringer An auxiliary ringer is a separate device that has to be connected to Norstar. Refer to the section o...

Using System features / 233 P0603544 02 Compact ICS 6.1 System Coordinator Guide Using Host System dialing signals You can access host systems, such as private branch exchanges (PBX) from Norstar by using host system signaling features (also known as end-to-end signaling). These features either send...

234 / Using System features Compact ICS 6.1 System Coordinator Guide P0603544 02 Pause ²à¡ The Pause feature enters a 1.5-second delay in a dialing sequence on an external line. This is often required for signaling remote devices, such as answering machines, or when reaching through to PBX features ...

Using System features / 235 P0603544 02 Compact ICS 6.1 System Coordinator Guide Displays Programmed Release ²¥¡á The Programmed Release feature performs same function as ¨ in a programmed dialing sequence. When the system encounters Programmed Release in a dialing sequence, it stops dialing and han...

236 / Using System features Compact ICS 6.1 System Coordinator Guide P0603544 02 Wait for Dial Tone ²¡âÝ Wait for Dial Tone causes a sequence of numbers to pause until dial tone is present on the line before continuing to dial. This is useful if you must dial a remote system and then wait for dial t...

Using System features / 237 P0603544 02 Compact ICS 6.1 System Coordinator Guide Using your Norstar system from an external location You can use the lines and some of the features of a Norstar system from outside the system. You can do this over the public telephone network when you are away from th...

238 / Using System features Compact ICS 6.1 System Coordinator Guide P0603544 02 Direct inward system access (DISA) Control access to your Norstar system with direct inward system access (DISA). Access to your Norstar system from the public telephone network should always be controlled with DISA. If...

Using System features / 239 P0603544 02 Compact ICS 6.1 System Coordinator Guide Accessing Norstar remotely over the public network 1. Dial the Norstar system remote access number. 2. When you hear a stuttered dial tone, enter your COS password. 3. Wait for the system dial tone. If your system uses ...

240 / Using System features Compact ICS 6.1 System Coordinator Guide P0603544 02 Using Class of Service (COS) passwords Class of Service passwords permit controlled access to system resources both by internal and remote users. When you enter a Class of Service password at a telephone, the restrictio...

P0603544 02 Compact ICS 6.1 System Coordinator Guide General System features The following features are available for the entire Norstar system. Disconnect supervision When Disconnect Supervision is assigned to a line, the Norstar system monitors it to detect if an external caller hangs up. This all...

244 / General System features Compact ICS 6.1 System Coordinator Guide P0603544 02 Line assignment Any of the lines in your system can be assigned to any of your telephones. Your installer or customer service representative assigns lines to telephones in Configuration programming. Lines can be assig...

246 / General System features Compact ICS 6.1 System Coordinator Guide P0603544 02 There is no handsfree button on these telephones. When applicable, special instructions for the telephones are included with each feature description. Memory buttons Memory buttons are the buttons with indicators on t...

General System features / 247 P0603544 02 Compact ICS 6.1 System Coordinator Guide Prime line Your telephone can be programmed to select an internal or external line or a line pool automatically whenever you lift the handset or press the handsfree button. This is your prime line. Private lines A pri...

P0603544 02 Compact ICS 6.1 System Coordinator Guide Troubleshooting Using the alarm telephone An alarm telephone displays Norstar system alarm codes, should they occur. Alarm telephones are Norstar telephones or Business Series Terminals with two-line displays that are specifically assigned by the ...

250 / Troubleshooting Compact ICS 6.1 System Coordinator Guide P0603544 02 Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working. 1. Press ²¡âÞ . The display shows Display test . 2. Press TEST or ³ to go ahead with a display test. ...

Troubleshooting / 251 P0603544 02 Compact ICS 6.1 System Coordinator Guide 3. Pick up the handset and listen. You should hear dial tone through the handset at a maximum volume. The volume is reset to maximum only while the test is going on. Pressing any button or hanging up ends the test. Testing th...

P0603544 02 Compact ICS 6.1 System Coordinator Guide Common feature displays You may see the following displays when you use a feature. Someone is already using programming, or the feature you are trying to use is not compatible with the configuration of the telephone or line. You have tried to use ...

P0603544 02 Compact ICS 6.1 System Coordinator Guide Index Symbols § Long Distance symbol 253 ² Autobumping canceling #815 141 using 815 141 autodial button external *1 97 , 99 internal *2 97 Background Music canceling #86 202 turning on 86 202 Button Inquiry *0 103 , 147 , 243 , 249 Call Duration T...

Backup programming overlays / 277 P0603544 02 Backup programming overlays Heading Back Show Next Heading Back Show Next Business Series Terminals Programming Record T7316E T7316 Heading Back Show Next Norstar Programming Overlay