Nortel P0990474 03 - Manual

Nortel P0990474 03

Nortel P0990474 03 – Manual, read for free online in PDF format. We hope this helps you resolve any issues you may have. If you have further questions, please contact us through the contact form.

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Table of Contents:

  • Page 2 – Statement of conditions
  • Page 3 – Contents
  • Page 7 – Figures
  • Page 9 – Tables
  • Page 11 – Preface; Before you begin; italic text; OK
  • Page 12 – About the buttons on your telephone
  • Page 13 – How to Get Help; USA and Canada; Authorized Distributors - ITAS Technical Support
  • Page 14 – Technical Support - CTAS
  • Page 15 – How to use this guide
  • Page 16 – How the instructions are presented; Warning and caution symbols; alerts you to steps that are complicated or critical.; alerts you to situations where you may damage the equipment.
  • Page 17 – About CallPilot Mini/CallPilot 150; CallPilot Mini offers; Features of CallPilot
  • Page 18 – Compatibility; Meridian 1 systems compatible with CallPilot Mini; The CallPilot 150 can connect to these Norstar telephone systems:; Hardware overview; Data connectors; The CallPilot Mini/CallPilot 150 has the following connections:; CallPilot 150 does not work with Centrex KSUs.
  • Page 19 – PCMCIA slots; The CallPilot Mini/CallPilot 150 has two PCMCIA slots.; Dimensions; The CallPilot Mini/CallPilot 150 has the following dimensions:
  • Page 20 – Voice message storage
  • Page 22 – Managing the CallPilot system; Running without a LAN; “Initializing the CallPilot Mini/CallPilot 150” on page 29; DNS server; You cannot use the CallPilot Mini without a LAN connection.
  • Page 23 – Wall mounting the CallPilot Mini/CallPilot 150
  • Page 24 – Connecting the CallPilot Mini/CallPilot 150; Figure 3; “Connecting to the CallPilot Mini/CallPilot
  • Page 27 – CallPilot Mini/CallPilot 150 LEDs
  • Page 29 – About CallPilot Manager; “Initializing CallPilot 150 using a telephone” on page 43; “To remove Feature Codes” on page 66
  • Page 30 – Configuring the Meridian 1 PBX to work with CallPilot Mini; “Creating an ACD Queue” on; Creating an ACD Queue; that appear on your display may be different.
  • Page 31 – Respond to the prompts according to; accept the default value.; documentation that came with your Meridian 1 PBX.
  • Page 33 – Enabling the Call Forward on Busy message
  • Page 34 – Computer requirements for CallPilot Manager; Computer requirements
  • Page 35 – Connecting to the CallPilot Mini/CallPilot 150; “Running the Quick Install; Changing the IP address using a serial cable; serial cable
  • Page 36 – CallPilot Mini/CallPilot 150 serial po rt
  • Page 37 – “Running the Quick Install Wizard” on page 39
  • Page 38 – Changing the IP address using an Ethernet crossover cable; Connecting the Ethernet crossover cable; Shut down the computer.
  • Page 39 – Running the Quick Install Wizard; Use the following procedure to run the Quick Install Wizard:
  • Page 42 – Click the Install button.
  • Page 43 – Initializing CallPilot 150 using a telephone; Determining CallPilot 150 Feature Codes; Programming Record or the Call Center Programming Record.
  • Page 44 – NEXT; Configuring the CallPilot 150 initial parameters; ¤flfl‹››
  • Page 45 – NVM
  • Page 47 – Changing the languages available
  • Page 48 – A dialog box appears when the language change is completed.
  • Page 49 – Resetting passwords; Resetting the system administrator password; Resetting the password using a telephone (CallPilot 150 only); or
  • Page 50 – Resetting the operator password; Resetting the password using CallPilot Manager
  • Page 51 – Resetting the Mailbox passwords; Enter the system administration mailbox number and
  • Page 52 – Resetting the Modem access password
  • Page 54 – “Programming CallPilot 150 DNs to memory buttons” on page 84
  • Page 55 – Click the Backup option.; A dialog box appears when the backup is completed.; Click the Continue button.; Restoring the CallPilot information; “Language
  • Page 57 – Retrieving the CallPilot log files; To retrieve the CallPilot log files:; Click the Log Files option.
  • Page 59 – Upgrading the CallPilot software version; “Programming
  • Page 60 – “Restoring the CallPilot information” on page 55; Upgrading the message storage; “Backing up the CallPilot information” on page 53
  • Page 61 – “Language Configuration Utility” on page 47
  • Page 63 – “Determining
  • Page 64 – “CallPilot; CallPilot Mini/CallPilot 150 does not function at all; “The Power-on Diagnostics fail” on page 65
  • Page 65 – The Power-on Diagnostics fail; “CallPilot Mini/CallPilot 150 LEDs” on page 27; Cannot access CallPilot Manager; “LED 6 does not turn on after CallPilot Mini/CallPilot 150 has; CallPilot Mini/CallPilot 150 fails during a start up
  • Page 66 – All of the mailboxes disappear after a software upgrade; a new installation of Voice Mail or Call Center; To remove Feature Codes; Mini does not support Feature Codes.
  • Page 67 – CallPilot 150 does not reboot following **STARTUP; Ç؈ÏÈÌ; Note
  • Page 68 – Inactive feature; LED error messages
  • Page 69 – LED 1 is blinking quickly
  • Page 71 – Configuring your computer to access the CallPilot modem; To configure your computer to access the CallPilot modem, you must:; Connecting a telephone to your computer modem; Meridian or Norstar digital telephone to your computer modem.
  • Page 72 – Creating a Dial-Up Networking connection
  • Page 73 – Creating a Dial-Up Networking connection on Windows NT 4.0
  • Page 75 – Creating a Dial-Up Networking connection on Windows 2000
  • Page 77 – Installing the Nortel Networks Modem Configuration Utility
  • Page 78 – Enabling the modem on the CallPilot Mini/CallPilot 150; Enabling Modem access using CallPilot Manager; : If you do not enter a password, Modem access is
  • Page 80 – Connecting to the CallPilot system; Configuring your modem to access the CallPilot modem; CHNG
  • Page 81 – Accessing the CallPilot system using the CallPilot console; Tip
  • Page 82 – Accessing the CallPilot system using CallPilot Manager; Configuring your modem for normal modem connections
  • Page 84 – Programming CallPilot 150 DNs to memory buttons
  • Page 85 – Glossary; The second language CallPilot can be programmed to operate in.
  • Page 86 – The parameters that are preset within CallPilot.
  • Page 87 – The physical components of a CallPilot Mini/CallPilot 150.
  • Page 88 – A storage place for messages on CallPilot.
  • Page 89 – A push button telephone that emits DTMF tones.
  • Page 91 – Index
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Part No. P0990474 0

3

CallPilot Mini/CallPilot 150

Installation and Maintenance
Guide

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Summary

Page 2 - Statement of conditions

2 P0990474 0 3 Copyright © 2001 Nortel Networks All rights reserved. May 17, 2002. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented wi...

Page 3 - Contents

3 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

Page 7 - Figures

7 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Figures Figure 1 Inside the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Figure 2 Mounting the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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