Nortel IP Phone 1210 - Manual

Regulatory and safety information 12 Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation...

Regulatory and safety information 13 Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements Table 1 on page 13 shows the EMC compliance for various jurisdictions. Jurisdiction Standard Description United States UL 60950-1 ITE equipment - Safety - Part 1: General r...

Regulatory and safety information 14 Table on page 14 shows the Safety compliance for various jurisdictions. European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of ...

Regulatory and safety information 15 Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements. Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. Australia: AS/ACIF S004 : Voice Frequency Pe...

Regulatory and safety information 16 Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in ...

Regulatory and safety information 17 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nor...

Regulatory and safety information 18 Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the D...

Regulatory and safety information 19 Connecting to the Local Area Network Severe damage to your IP Phone can occur if you plug the phone into an ISDN connection. Consult your system administrator to ensure you plug your IP Phone 1210 into a 10/100 BaseT Ethernet jack. Operation The earpiece and mout...

How to get help 20 How to get help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick ac...

How to get help 21 www.nortel.com/erc Getting Help through a Nortel distributor or reseller If you purchase the service contract for your Nortel product from a distributor or an authorized reseller, contact the technical support staff of the distributor or reseller.

Using your IP Phone 1210 23 Using your IP Phone 1210 After you familiarize yourself with the IP Phone 1210 features, you can start to use the phone. This section describes how to use the IP Phone 1210. Getting started The following section introduces the important details of the IP Phone 1210. Caref...

Using your IP Phone 1210 24 IP Phone 1210 display Your IP Phone 1210 display is divided into two display areas: • The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time (or call timer, if provisioned in the Telephone Op...

Using your IP Phone 1210 29 Call features and Flexible Feature Codes Some features are not available on all telephones. Call features and Flexible Feature Codes (FFCs) must be assigned to your telephone and supported by system software. Contact your system administrator to configure these features a...

Installing your IP Phone 1210 30 Installing your IP Phone 1210 This section details the steps and precautionary measures to perform during IP Phone installation. The standard IP Phone 1210 package includes the following accessories: • foot stand • handset • handset cord • 2.1 m (7 ft) CAT5 Ethernet ...

Installing your IP Phone 1210 31 Figure 3: Connections on the IP Phone 1210 Perform the following steps to connect the components of the phone and to install the phone. • “Attaching the foot stand (optional)” on page 32 • “Connecting the handset” on page 32 • “Connecting the headset (optional)” on p...

Installing your IP Phone 1210 32 Attaching the foot stand (optional) Attach the foot stand in the appropriate slots depending on the desired angle for your IP Phone. If you insert the foot stand into the upper slots, your IP Phone sits at a 25-degree angle. If you insert the foot stand into the lowe...

Installing your IP Phone 1210 34 Connecting the LAN Ethernet cable Note: Your IP Phone 1210 supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order separately the optional AC adapter. To use PoE, where power is delivered over the CAT5 cable, ...

Customizing your IP Phone 1210—basic features 36 Customizing your IP Phone 1210—basic features This section explains how you can customize the features on your IP Phone 1210 to meet your requirements. Note: Call features and Flexible Feature Codes (FFC) must be assigned to your IP Phone and supporte...

Customizing your IP Phone 1210—basic features 37 • “Adjusting volume” on page 38 • “Adjusting the display screen contrast” on page 39 • “Selecting a language” on page 40 • “Selecting date and time format” on page 41 • “Accessing display diagnostics” on page 41 • “Selecting a local dialpad tone” on p...

Customizing your IP Phone 1210—basic features 38 Adjusting volume Use the following procedure to adjust the volume. 5. Press the Enter key. The display provides information required to adjust your selection. 6. Press the Select soft key to save changes and return to the Telephone Options menu. or Pr...

Customizing your IP Phone 1210—basic features 39 Adjusting the display screen contrast You can adjust the contrast using the Local Tools menu. Nortel recommends that you use the Telephone Options menu. Use the following procedure to adjust the display screen contrast. or 4. Press the Up or Down soft...

Customizing your IP Phone 1210—basic features 40 Selecting a language Information that appears on the display is available in multiple languages. This language setting controls the language only for phone features. Use the following procedure to configure the language . 3. Press the Select soft key ...

Customizing your IP Phone 1210—basic features 41 Selecting date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. Use the following procedure to select a date and time format. Accessing display diagnostics The Display diagnostics comman...

Customizing your IP Phone 1210—basic features 42 Selecting a local dialpad tone When you press a key, the response can be a Dual-Tone Multi-Frequency (DTMF) sound, a single tone, or no sound. This is known as the Local Dialpad Tone. Use the following procedure to choose a local dialpad tone. 2. Pres...

Customizing your IP Phone 1210—basic features 43 Viewing IP Phone information The Local Set Info option displays the following phone-specific information: • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info • Location Info Use the following procedure to view IP Phone informa...

Customizing your IP Phone 1210—basic features 44 Performing diagnostics The Diagnostics item displays the following phone-specific information: • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Message receive or transmi...

Customizing your IP Phone 1210—basic features 45 Selecting a ring type Use the Ring type option to configure the IP Phone ring tone. Use the following procedure to select a ring type: 1. Press the Services key, select Telephone Options , and select Ring type. 2. Press the up or down keys to scroll, ...

Customizing your IP Phone 1210—basic features 46 Enabling or disabling Call Timer The call timer measures the call duration. Use the following procedure to enable or disable Call Timer. 1. Press the Services key, select Telephone Options , and select Call Timer. 2. Press the up or down keys to enabl...

Customizing your IP Phone 1210—basic features 47 Enabling OnHook Default Path Use OnHook Default Path option to choose either the Headset or the Handsfree to operate your IP Phone. Use the following procedure to enable OnHook Default Path. Configuring Live Dialpad The Live Dialpad option activates t...

Customizing your IP Phone 1210—advanced features 50 Managing your Station Control Password You can assign a Station Control Password (SCPW) to • lock your IP Phone and prevent the misuse of your IP Phone • use password-protected features such as using the Redial List, and using the Callers List Note...

Customizing your IP Phone 1210—advanced features 51 Configuring an Electronic Lock on your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone. Your SCPW controls the Electronic Lock feature. To change your Station Control Password, see “Managing your Stat...

Customizing your IP Phone 1210—advanced features 52 Unlocking your IP Phone 1210 Use the following procedure to unlock your IP Phone 1210. 3. Dial your Station Control Password . or 4. If you dial locally, press the Goodbye key. or If you dial the FCC remotely, dial your DN. 1. Lift the handset. 2. ...

Customizing your IP Phone 1210—advanced features 53 Configuring the Local Tools menu Your IP Phone 1210 has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your IP Phone 1210. Note: Your system administrator can est...

Customizing your IP Phone 1210—advanced features 54 • “4. Lock Menu” on page 58 If a menu command has a number in front of it, you can select the command by pressing the associated key on the dialpad. For example, in the Local Tools menu, access Local Diagnostics by pressing the 2 key on the dialpad...

Customizing your IP Phone 1210—advanced features 55 When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to the right of the current edit position. Table 7 on page 55 describes the navigation key functions in Edit mode. Note: Special characters are under ...

Customizing your IP Phone 1210—advanced features 58 Press the Return soft key at any time while you customize the phone using the Local Diagnostics submenu options to return to the previous Local Diagnostics submenu. You can gather information and run tests without exiting and re-entering the Local ...

Customizing your IP Phone 1210—advanced features 59 Consult your system administrator to confirm the availability of the Virtual Office feature on your IP Phone. The IP Phone used as a remote phone to connect to your IP Phone 1210 need not necessarily be an IP Phone 1210. Table 8 on page 59 shows th...

Customizing your IP Phone 1210—advanced features 60 Logging in to Virtual Office Use the following procedure to activate Virtual Office on your Office IP Phone from your Remote IP Phone perform the following steps. 1. Press the Services key. 2. Press the up or down keys to scroll, and select Virtual...

Customizing your IP Phone 1210—advanced features 61 A successful logon transfers all the features, time, date, and tones of your Office IP Phone to your Remote IP Phone. Your Virtual Office session expires after a fixed period of time, which your system administrator determines. Using Virtual Office...

Customizing your IP Phone 1210—advanced features 62 Disconnecting your office IP Phone from a remote IP Phone Use the following procedure to disconnect your office IP Phone from a remote IP Phone. Logging out of Virtual Office While working on a remote phone, you can log out of Virtual Office using ...

Operating your IP Phone 1210 63 Operating your IP Phone 1210 This section describes how to operate your IP Phone 1210. It describes the operations like “Entering and editing text” on page 63 and “Making a call” on page 64 . Entering and editing text You can enter and edit text on your IP Phone 1210 ...

Operating your IP Phone 1210 64 Making a call This section describes the various ways you can make a call from your IP Phone 1210. • “Using Off-hook dialing” on page 64 • “Using On-hook dialing” on page 65 • “Using Handsfree dialing” on page 66 • “Using Predial” on page 68 • “Using Speed Call” on pa...

Operating your IP Phone 1210 65 Using On-hook dialing Perform the following steps to make a call without lifting the handset. or 3. To terminate the call, return the handset to the cradle or Press the Goodbye key. 1. Leave the handset in the cradle. 2. Press the Handsfree key. 3. When the dial tone ...

Operating your IP Phone 1210 66 Using Handsfree dialing Use handsfree dialing to make a call using the built-in microphone and speaker, or a headset. During a call, you can perform the following tasks: • “Terminating a handsfree call” on page 66 • “Muting a handsfree call” on page 67 • “Switching fr...

Operating your IP Phone 1210 67 Muting a handsfree call Use the following procedure to mute a handsfree call. Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handset mode. Switching from handset mode to handsfree Use the following procedure to switch ...

Operating your IP Phone 1210 68 Switching from handsfree to headset Use the following procedure to switch from handsfree to headset. Using Predial Use the Predial feature to enter, preview, and edit numbers before you make a call. Making a call Use the following procedure to make a call using the Pr...

Operating your IP Phone 1210 69 Editing a Predial number Use the following procedure to edit a Predial number. Activating Ring Again Use the Ring Again feature to automatically redial the number if you receive a busy tone, or if your called party does not answer. Your IP Phone rings when the person ...

Operating your IP Phone 1210 70 Calling a Ring Again party after notification Use the following procedure to call a Ring Again party after notification. 2. Press the Ring Again soft key. or Enter the Ring Again Activate Flexible Feature Code. 1. After you receive the notification ring, lift the hand...

Operating your IP Phone 1210 71 Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again. Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code. You can store, edit, and automatically dial...

Operating your IP Phone 1210 72 Making a call using Speed Call Use the following procedure to make a call using Speed Call. 5. Press the SpcCtl soft key again to save the code and number. The flashing icon turns off. 1. Lift the handset. 2. Press the SpcCtl soft key. 3. Dial the Speed Call code to a...

Operating your IP Phone 1210 73 Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. Answering a call Each incoming call causes the IP Phone to ring, the LCD indicator beside the line (DN) key to flash, and the...

Operating your IP Phone 1210 74 Managing calls during a call You can use the following features during a call: • “Using Call Hold” on page 74 • “Using Call Waiting” on page 75 • “Transferring a call” on page 76 • “Using Timed Reminder Recall” on page 77 • “Using Attendant Recall” on page 78 • “Using...

Operating your IP Phone 1210 75 Retrieving a call on hold Use the following procedure to retrieve a call on hold. Using Call Waiting The Call Waiting feature produces a tone to alert you to an incoming call when you are already on a call. Call Waiting also places the current call on hold while you a...

Operating your IP Phone 1210 76 Returning to the original call Use the following procedure to return to the original call. Transferring a call Use the Transfer feature to redirect a call to the appropriate person. Transferring a call to a third party Use the following procedure to transfer a call to...

Operating your IP Phone 1210 77 Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete. Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive an automatic reminder tone when a transf...

Operating your IP Phone 1210 78 If the transferred call is not answered, your IP Phone rings. Returning to the original call if the transferred call is unanswered Use the following procedure to return to the original call if the transferred call is unanswered. Using Attendant Recall Use the Attendan...

Operating your IP Phone 1210 79 Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Phone. Using Call Park does not tie up a line. Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the f...

Operating your IP Phone 1210 80 Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedure. Retrieving a parked call Use the following step to retrieve a parked call. 3. Press the Park soft key. 1. Press the Trans soft key. or Press the Confe...

Operating your IP Phone 1210 81 Note: When Call Park is configured network-wide, you can use this feature across networks. You can configure a System Park extension to automatically park most calls. Recording a Calling Party (Caller) Number During a call use the Calling Party Number feature to recor...

Operating your IP Phone 1210 82 Displaying call details During an active call, use the Display feature to display the caller’s number and name (if available) without interfering with the call. Managing calls while away from your desk You can use the following features when you are away from your des...

Operating your IP Phone 1210 83 Deactivating Call Forward Use the following procedure to deactivate Call Forward. Reinstating a Call Forward number Use the following procedure to reinstate Call Forward number. Using Internal Call Forward Use Internal Call Forward to forward only those calls that ori...

Operating your IP Phone 1210 84 Forwarding internal calls only Use the following procedure to forward internal calls only. Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call Forward. or 1. Press the IntForward key. or Lift the handset and enter the Internal Ca...

Operating your IP Phone 1210 85 Reinstating Internal Call Forward number Use the following procedure to reinstate Internal Call Forward number. Using Remote Call Forward Use the Remote Call Forward feature to forward calls on your IP Phone to another from a remote IP Phone. Activating Remote Call Fo...

Operating your IP Phone 1210 86 Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward. 5. Dial your DN. or To reinstate call forward to the previous call forward number, press the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which to forward the...

Operating your IP Phone 1210 88 Managing multiparty calls Use the following features to enable multiparty conversations: • “Using Call Join” on page 88 • “Setting up a Conference Call” on page 88 • “Using Conferee Selectable Display” on page 89 • “Using Group Call” on page 91 Using Call Join Use the...

Operating your IP Phone 1210 89 Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and to disconnect a conferee from the conference call. Viewing active conferees Use the following procedure to view active conferees. 2. Dial the number of the perso...

Operating your IP Phone 1210 90 Disconnecting a conferee Use the following procedure to disconnect a conferee. indicator. Each key press changes the screen to show a different active conferee. This action has no effect on the display of other IP Phones involved in the conference. 2. Press the Goodby...

Operating your IP Phone 1210 91 Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. Calling group members Use the following procedure to call group members. 1. Lift the handset. 2. Press the GrpCl soft key or enter...

Operating your IP Phone 1210 92 Answering a group call Use the following procedure to answer a group call. Ending a group call Use the following procedure to end a group call. 1. Lift the handset. Note the following about notification tones: — If you are on a call and receive three 10-second tones, ...

Operating your IP Phone 1210 93 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy. Deactivating Make Set Busy Use the following procedure...

Operating your IP Phone 1210 94 Hotel applications Hotel applications are a group of hospitality features that increase the value of the IP Phone 1210. In a hotel environment guests can access the following service: • “Configuring Automatic Wake-Up” on page 94 Configuring Automatic Wake-Up Use the A...

Operating your IP Phone 1210 95 Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. Verifying Automatic Wake-Up call Use the following procedure to verify Automatic Wake-Up call. 4. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automatic Wake-Up ...

Operating your IP Phone 1210 96 Paging features The IP Phone 1210 supports the following paging voice call features: • “Using Call Page Connect to make an announcement” on page 96 • “Using Radio Page” on page 97 Using Call Page Connect to make an announcement Use the Call Page Connect feature to mak...

Operating your IP Phone 1210 97 Using Radio Page Use the Radio Page feature to page a user and stay on the line until the called party answers. The paged user answers the call after entering a special Page Meet-Me code from any IP Phone. Using Automatic Preselection (Meet-Me page) Perform the follow...

Operating your IP Phone 1210 98 Using Automatic Post-selection The called party is either busy on the IP Phone or away from their desk. To page the called party, you need not redial the number of the called party. 4. If your call remains unanswered for a preset time period, during which you hear a 1...

Operating your IP Phone 1210 99 Answering a Radio Page If you carry a Radio Pager, a page indicates that a caller tried to reach you by dialing your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Phone. Miscellaneous Call Features Som...

Operating your IP Phone 1210 100 Charging a local or long-distance call to an account before you dial Use the following procedure to charge a local or long-distance call to an account before you dial. Charging a transferred call to an account Use the following procedure to charge a transferred call ...

Operating your IP Phone 1210 101 Charging a conference call to an account Use the following procedure to charge a call to an account when you add someone to a conference call 2. Press the Charge soft key. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. After you hear the...

Operating your IP Phone 1210 103 Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. Using External Server Applications Use External Server Applications to directly access a variety of applications from your IP Phone 1210. To learn mor...

Troubleshooting your IP Phone 1210 104 Troubleshooting your IP Phone 1210 This section provides basic information about troubleshooting your IP Phone 1210 if Virtual Office causes a problem. For additional help, see “How to get help” on page 20 . Virtual Office Table 10 lists error messages and desc...

Troubleshooting your IP Phone 1210 107 Flexible Feature Codes Use Table 11 to track and organize the FFCs assigned to features by your system administrator. Server Unreachable (2) Network problem. Notify system administrator if the problem persists. Table 11: Flexible Feature Codes (Part 1 of 2) FFC...

Troubleshooting your IP Phone 1210 108 Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call Forward Activate Internal Call Forward Activate Remote Call Forward Deactivate Internal Call Forward Deactivate RingAgain A...

Terms you should know 109 Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Categor y 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up ...

Terms you should know 111 Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive a call. The term off- hook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c...

Index 113 Index A About the IP Phone 2004 109Accessing display diagnostics 41Accessory Expansion Module 10Activating Ring Again 69Adjusting Volume 38Answering a call 73Applications 26Automatic Wake-Up 94 C Call Detail Recording 102Call Page Connect 96Call party information 109CAT5e 34Conference 27Co...

Nortel Communication Server 1000 Nortel IP Phone 1210 User Guide Copyright © 2007–2008 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT &...