Nortel I2004 - Manual

v i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Tables Table 1 Initializing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Table 2 i2004 quick buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

vii i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] About this guide Welcome This guide describes how to setup and get started using your Nortel Networks i2004 Internet Telephone. Topics include: • Setting up and initializing your i2004 Internet Telephone • Introducing th...

viii About this guide NN10042-113 [Standard—Nortel Networks Confidential] Text conventions This guide uses the following text conventions: Acronyms This guide uses the following acronyms: bold text Indicates the i2004 softkey you need to press Example: Press the Ok softkey. italic text Indicates new...

About this guide ix i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Related publications Other publications related to the i2004 Internet Telephone User Guide: • SIP Multimedia PC Client User Guide • SIP Personal Agent User Guide How to get help If you purchased a service...

1 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Chapter 1 Setting up and initializing your i2004 Internet Telephone This section describes how to setup and initialize your i2004 Internet Telephone. Setup: Before you begin Before you begin setting up your telephone, chec...

2 Chapter 1 Setting up and initializing your i2004 Internet Telephone NN10042-113 [Standard—Nortel Networks Confidential] The following picture shows an i2004 Internet Telephone: Installing your i2004 Internet Telephone To connect your i2004 Internet Telephone 1 Connect one end of the handset cord t...

Chapter 1 Setting up and initializing your i2004 Internet Telephone 3 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] a For a telephone not sharing a LAN access with a PC: Connect one end of the Ethernet cable to the Ethernet plug (identified with a network icon) on the t...

4 Chapter 1 Setting up and initializing your i2004 Internet Telephone NN10042-113 [Standard—Nortel Networks Confidential] Initializing your i2004 Internet Telephone When you power up the i2004 Internet Telephone for the first time, you will see the introduction screen with a flashing Nortel Networks...

6 Chapter 1 Setting up and initializing your i2004 Internet Telephone NN10042-113 [Standard—Nortel Networks Confidential] Step 1: Enter an activation key When the i2004 successfully connects to the server, the Enter Activation Key screen appears. if the telephone successfully connects to the server ...

Chapter 1 Setting up and initializing your i2004 Internet Telephone 7 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Figure 1 Enter Activation Key screen Enter the activation key and press the Ok softkey, the following screen displays: Figure 2 Unprovisioned Device - Con...

8 Chapter 1 Setting up and initializing your i2004 Internet Telephone NN10042-113 [Standard—Nortel Networks Confidential] Figure 3 shows user "tom" logging in. Figure 3 Newly provisioned device login display Figure 4 shows user "tom" entering his password of "guest". Non-alph...

Chapter 1 Setting up and initializing your i2004 Internet Telephone 9 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Figure 5 Entering Logon Time Enter the amount of time you want to be logged in or press the UseProv softkey to use the network provisioned values. Then, p...

10 Chapter 1 Setting up and initializing your i2004 Internet Telephone NN10042-113 [Standard—Nortel Networks Confidential] Figure 6 Idle Screen To reset your i2004 Internet Telephone Use the Reset Phone option in the Config menu (see “Resetting your i2004 Internet Telephone” on page 33 ) or unplug y...

Chapter 1 Setting up and initializing your i2004 Internet Telephone 11 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] To upgrade firmware When the display prompts you to upgrade your firmware • Press the Now softkey to upgrade, or press the Later softkey and manually sta...

13 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Chapter 2Introducing the i2004 Internet Telephone This section describes: the features and services available on your i2004 Internet Telephone and some basic functions to get you started using your phone. Your i2004 Inter...

Chapter 2 Introducing the i2004 Internet Telephone 15 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Some useful terms you should know The i2004 Internet Telephone may look like a regular telephone but there are some important differences that you need to keep in mind. M...

16 Chapter 2 Introducing the i2004 Internet Telephone NN10042-113 [Standard—Nortel Networks Confidential] Address book Your personal network-based address book is a key tool for managing addresses. You can save your addresses for quick call access as well as organize addresses into groups. Inbox You...

18 Chapter 2 Introducing the i2004 Internet Telephone NN10042-113 [Standard—Nortel Networks Confidential] Using the i2004 quick buttons The i2004 quick buttons provide pre-programmed service access with a touch of a button. The quick buttons are located along the bottom of your i2004 phone, from mid...

Chapter 2 Introducing the i2004 Internet Telephone 21 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] The i2004 display The i2004 Internet Telephone display is organized as follows: • the main display, when idle, shows the day and time, the online status of the primary li...

22 Chapter 2 Introducing the i2004 Internet Telephone NN10042-113 [Standard—Nortel Networks Confidential] Entering alphanumeric characters You can make a call by dialing a telephone number or by dialing a person’s alphanumeric address (for example, [email protected]). Alphanumeric dialing refers to th...

Chapter 2 Introducing the i2004 Internet Telephone 23 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] In alphanumeric dialing, the 1 button represents the following characters: Helpful hints • in a numbered menu list press the dialpad number that corresponds to the item o...

24 Chapter 2 Introducing the i2004 Internet Telephone NN10042-113 [Standard—Nortel Networks Confidential] • use the * dialpad button to return to the beginning of a list and the # button to go to the end of a list • to capitalize a letter, first enter the letter using the dialpad and the press the u...

28 Chapter 3 Configuring the i2004 Internet Telephone NN10042-113 [Standard—Nortel Networks Confidential] Adjusting the contrast settings To set how light or dark the characters appear on your LCD display 1 Press the Config softkey. 2 Highlight the Contrast Setting option and press the Select softke...

Chapter 3 Configuring the i2004 Internet Telephone 29 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Setting IM display You can choose to block all incoming instant messages so that the text does not appear on the telephone display. The default setting is ON. To change t...

30 Chapter 3 Configuring the i2004 Internet Telephone NN10042-113 [Standard—Nortel Networks Confidential] Setting the idle display of the i2004 Internet Telephone You can customize a text label to display when your telephone is idle.To set the idle display of the telephone 1 Press the Config softkey...

Chapter 3 Configuring the i2004 Internet Telephone 31 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Setting time preferences You can choose how the date and time displays on your telephone screen and set your time zone. Changing the date format To choose whether the dat...

32 Chapter 3 Configuring the i2004 Internet Telephone NN10042-113 [Standard—Nortel Networks Confidential] 3 Press the TmZone softkey. A list of time zone choices appears on the screen. 4 Highlight the time zone format you want and press the Select softkey. 5 Press Ok to exit or choose another Time P...

Chapter 3 Configuring the i2004 Internet Telephone 33 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Resetting your i2004 Internet Telephone To reset your phone to reconnect to the server 1 Press the Config softkey. 2 Highlight the Reset Phone option and press the Select...

35 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Chapter 4Making calls This section describes the various ways that you can place and receive calls on your i2004 Internet Telephone. Getting started: i2004 functions The i2004 Internet Telephone functions table lists the ...

36 Chapter 4 Making calls NN10042-113 [Standard—Nortel Networks Confidential] Softkey dialing options When you go off-hook to make a call the idle display changes: Place a conference call 1. After initiating or receiving a call, press the NewCall softkey to invite an additional party to the conversa...

Chapter 4 Making calls 37 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Press • VMail to dial your voice mailbox • Redial to dial the last number you called • Alpha/NoAlph to activate alphanumeric dialpad characters • Subject to select a call subject to add to you call ...

38 Chapter 4 Making calls NN10042-113 [Standard—Nortel Networks Confidential] Entering an address To make a call you can dial a number (numeric address such as, 555-1212) or an alphanumeric SIP address ([email protected]). To enter an address using the dialpad 1 Dial the number using the dialpad. When...

Chapter 4 Making calls 39 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] 2 Press the Select softkey. The subject text will appear on the screen of the person you are calling (if their device supports this feature). Answering an incoming call When an incoming call is ring...

40 Chapter 4 Making calls NN10042-113 [Standard—Nortel Networks Confidential] After you have answered a call The following softkey options are available to you after answering a call. Active call actions After you have answered a call, the following options are available: Press: • Transfer to send t...

Chapter 4 Making calls 41 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Receiving a second call If you are on an active call and someone else tries to call you on the same line, the the i2004 Internet Telephone will alert you with an audible beep and the ringing call in...

42 Chapter 4 Making calls NN10042-113 [Standard—Nortel Networks Confidential] Switching between active calls on the same line To switch between calls that are on the same line 1 Use the navigation buttons to highlight the inactive call. 2 Press the line button associated with the call or press the S...

Chapter 4 Making calls 43 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] 1 jdoe uses the navigation buttons to highlight the inactive call with mjane. 2 jdoe presses the Switch softkey or the line button next to jdoe’s name on the screen. The call between csmith and jdoe...

44 Chapter 4 Making calls NN10042-113 [Standard—Nortel Networks Confidential] Placing a conference call The i2004 Internet Telephone allows you to connect calls together to form a conference. While on a call, you can initiate a conference call to connect new parties to the call. To place a conferenc...

Chapter 4 Making calls 45 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Placing a call on hold To place a call on hold 1 Press the Hold button to place the other party on hold. The hold icon beside the line button flashes. 2 Press the Hold button a second time or press ...

46 Chapter 4 Making calls NN10042-113 [Standard—Nortel Networks Confidential] 5 Press the Ok softkey to return to an idle display or, if the transfer failed, press the line key to reconnect the call. Call transfer with consult While on a call, you can call another address, speak with the person at t...

Chapter 4 Making calls 47 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Redirecting a call To redirect an incoming call to another location without answering the call 1 Press the Redrct softkey. 2 Use the dialpad to enter the new address. 3 Press the Redrct softkey to a...

48 Chapter 4 Making calls NN10042-113 [Standard—Nortel Networks Confidential] To decline an incoming call without a reason 1 Press the Decline softkey. 2 Press the Ok softkey to decline the call. The calling party receives a busy signal. Or press the Cancel softkey to cancel the decline. The origina...

Chapter 4 Making calls 49 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] 2 Press the Ok softkey to pass the call. The call is handled by your ring list. When the ring list is exhausted, the caller receives a busy signal. Or press the Cancel softkey to cancel the ignore p...

52 Chapter 5 Managing your calls NN10042-113 [Standard—Nortel Networks Confidential] Some of these items can also be accessed using the quick buttons. Accessing the list of Buddies You can maintain a list of users on your system that you frequently contact, using the SIP Personal Agent. Through the ...

Chapter 5 Managing your calls 53 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] 2 Highlight the Presence option and press the Select softkey. Your current presence status appears on the display and you are prompted to change it. 3 Press the Yes softkey. A list of presenc...

54 Chapter 5 Managing your calls NN10042-113 [Standard—Nortel Networks Confidential] Adding reject reasons When you are unable to answer a call you can send a message telling the caller why you cannot answer. The reject reason text can be up to 40 characters in length however you must scroll to see ...

Chapter 5 Managing your calls 55 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Using the inbox options Your i2004 Internet Telephone maintains an inbox list of calls that you returned. You can access this list through the View softkey or by pressing the inbox quick butt...

56 Chapter 5 Managing your calls NN10042-113 [Standard—Nortel Networks Confidential] To call an inbox entry while on an active call 1 Press . (Use the navigation buttons to highlight a particular inbox if more than one user is logged in, and press the Select softkey to access that inbox.) 2 Highligh...

Chapter 5 Managing your calls 57 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Managing your address book The i2004 Internet Telephone allows you to keep a list of addresses. Accessing your address book To access your address book and make a call 1 Press . (Or press the...

58 Chapter 5 Managing your calls NN10042-113 [Standard—Nortel Networks Confidential] 3 Enter the changes. (Use the left and right navigation buttons to delete characters within the entry.) 4 Press the Ok softkey to commit the changes or Cancel to cancel the changes. Managing your outbox The i2004 In...

Chapter 5 Managing your calls 59 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Saving an outbox entry to the address book To save an entry in your outbox to your address book 1 Highlight the entry and press the right navigation button to access entry details. 2 Press th...

62 Chapter 6 Advanced features and services NN10042-113 [Standard—Nortel Networks Confidential] Stock query Your i2004 Internet Telephone can be set up to display stock quotes on the display. To setup the stock query feature 1 Select the Servcs softkey. 2 Highlight the Stock Query option and press t...

Chapter 6 Advanced features and services 63 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] 4 Press the Submit button. The display may change briefly to show that the query is in progress. When the query is complete, the result is displayed. 5 Press the Save softkey. The ...

64 Chapter 6 Advanced features and services NN10042-113 [Standard—Nortel Networks Confidential] 6 Press the Send softkey. A confirmation message appears. Handling incoming instant messages When your i2004 Internet Telephone beeps to alert you of a new instant message (IM), you can 1 Use the navigati...

Chapter 6 Advanced features and services 65 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] 4 Press the Forwrd softkey. Once you complete setting up the forwarding, the display on your phone set briefly changes to indicate that calls are now forwarded. The telephone icon ...

66 Chapter 6 Advanced features and services NN10042-113 [Standard—Nortel Networks Confidential] Do not Disturb (DND) The Do not Disturb feature blocks all calls on a per line basis and prevents them from ringing on your i2004 Internet Telephone. If your i2004 Internet Telephone is the only device de...

Chapter 6 Advanced features and services 67 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] User logout To log out as an i2004 Internet Telephone user 1 Press the Servcs softkey. 2 Highlight the User Logout option and press the Select softkey. The screen prompts you to in...

70 Using the SIP Multimedia PC Client and the i2004 Internet Telephone NN10042-113 [Standard—Nortel Networks Confidential] Figure 7 Preferences - i2004 2 Check Use the i2004… to indicate that you want the i2004 Internet Telephone to provide premium-quality voice while the PC provides advanced IP and...

Using the SIP Multimedia PC Client and the i2004 Internet Telephone 71 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] 5 Check whether the SIP Multimedia PC Client should route voice to/from the telephone set for private IP addresses.This option may be required if you are...

73 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Appendix BTroubleshooting This section includes instructions for resolving some common problems that you may encounter. Locating the MAC address Examine your i2004 Internet Telephone set. A white label on the bottom of th...

74 Troubleshooting NN10042-113 [Standard—Nortel Networks Confidential] 2 Press the Config softkey and select the Reset Phone option. Call does not connect Before reporting a network problem ensure that you are using the correct address to call someone. Using SIP addresses versus IP addresses Rather ...

Troubleshooting 75 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Quality of service information In order to improve your service or perhaps, to determine a solution to a quality issue, your service provider may ask you to record quality of service information for your c...

77 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Appendix CSetting DHCP parameters After you power up your i2004 Internet Telephone, if the display indicates that the server is unreachable and it continuously resets then you need to configure some parameters. Things to ...

78 Setting DHCP parameters NN10042-113 [Standard—Nortel Networks Confidential] Begin the initialization process To begin the initialization process, at the flashing Nortel Networks screen, quickly press each of the four softkeys (located at the bottom of the display screen) once, pressing from left ...

Setting DHCP parameters 79 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Table 9 Setting DHCP configuration parameters After pressing the Ok softkey on the last configuration parameter, you will see a message "Locating Server". Parameter Value Definition DHCP (e...

80 Setting DHCP parameters NN10042-113 [Standard—Nortel Networks Confidential] If your network does not support DHCP If your network does not support DHCP 1 Enter a 0 on the dialpad, to indicate that DHCP is not supported. 2 Follow the prompts to set all necessary parameters as described in Table 10...

82 Setting DHCP parameters NN10042-113 [Standard—Nortel Networks Confidential] After pressing the Ok softkey on the last configuration parameter, you will see a message "Locating Server". Where to go next After the i2004 Internet Telephone has successfully located the server, follow the inst...

83 i2004 Internet Telephone User Guide [Standard—Nortel Networks Confidential] Appendix DCustomer support You can order the following parts and supplies for your i2004 Internet Telephone from your authorized distributor as follows: For help finding an authorized distributor call 1 (800) 4NORTEL or (...

i2004 Internet Telephone User Guide 85 [Standard—Nortel Networks Confidential] Index A acronyms viii activation key 6 adding subjects to a call 38 address book 57 adjusting contrast 28 advanced features and services 61–67 alphanumeric characters 22 alphanumeric symbols 23 answering a second call 41 ...