Nortel BCM1000 - Manual

Nortel BCM1000

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Table of Contents:

  • Page 3 – North American Regulatory Information; Safety; Never install telephone wiring during a lightning storm.
  • Page 4 – Configuration; Business Communications Manager Programming; Emergency 911 dialing; Modular ICS Installer
  • Page 5 – Telecommunication registration; Canada and US; Hearing Aid Compatibility; Table 1
  • Page 6 – telephone number(s) to which the system will be connected; Use of a Music Source
  • Page 7 – Canadian Regulations - please read carefully; Notice
  • Page 8 – US Regulations - please read carefully; Federal Communications Commission (FCC) Notice
  • Page 9 – Ringer Equivalence Number; Reorient or relocate the receiving antenna.
  • Page 10 – Important Safety Instructions; Installation; Use; Read and understand all instructions.
  • Page 11 – When the power supply cord or plug is damaged or frayed.; International Regulatory Information
  • Page 13 – provide; Limited Warranty; Exclusions
  • Page 14 – Warranty Repair Services; After Warranty Service; In North America
  • Page 15 – Contents
  • Page 16 – Chapter 1
  • Page 17 – Chapter 3
  • Page 18 – Chapter 6
  • Page 23 – Figures
  • Page 27 – Tables
  • Page 29 – Preface; Programming Operations Guide
  • Page 30 – Symbols used in this guide
  • Page 31 – Text conventions; bold Courier text; italic text; bold text
  • Page 33 – Related publications; “Telephony
  • Page 34 – System documentation map
  • Page 35 – Installation documentation
  • Page 36 – Operations documentation
  • Page 37 – Call Management documentation
  • Page 38 – Unified Manager and hardware maintenance documentation
  • Page 39 – How to get help; USA and Canada; Africa
  • Page 41 – Business Communications Manager system components; Figure 1
  • Page 42 – Computer components; Software version note:; Systems running software more recent than BCM 2.5.1 require a; Hardware components; Figure 2
  • Page 43 – Figure 3
  • Page 44 – Figure 4
  • Page 45 – Business Communications Manager Programming Operations Guide
  • Page 46 – Telephony components; “Media Services Card” on page 22
  • Page 47 – of the lines are used for data traffic
  • Page 48 – Data networking components; Figure 6
  • Page 49 – Auxiliary ringer jack; Chapter 13, “Installing optional telephony; MSC IP call processing hardware
  • Page 50 – “Determining module DS30 bus requirements” on page 66; Connection ports; Figure 7
  • Page 51 – Figure 8; five PCI power indicators
  • Page 52 – System options; Business Communications Manager; Telephony features and options; Phone Installation Guide
  • Page 54 – Data features; Business Communications Manager Programming Operations; DHCP (Dynamic Host Configuration Protocol)
  • Page 55 – IP Routing; — Business Communications Manager supports both; Policy Management; — Business Communications Manager uses the PPTP; Business Communications Manager expansion unit; Figure 9
  • Page 57 – Installation process overview
  • Page 59 – “Understanding DS30 bus blocks” on page 62
  • Page 60 – Media bay module common features; LEDs; Table 2; CTM
  • Page 61 – Power connections; Figure
  • Page 62 – DIP switches; shows the possible; Media bay module wire shorts
  • Page 63 – These are determined by:; Table 3
  • Page 64 – Digital Trunk media bay module; Table 4; Front view
  • Page 66 – There are two firmware versions of the GATM:; Caller ID Trunk media bay module; The CTM and CTM 8 have the same functions.
  • Page 67 – Basic Rate Interface media bay module; shows a front view of the BRI.
  • Page 68 – Station media bay modules; Table 5
  • Page 69 – Digital Station media bay module; This section describes the two DSM modules. Refer to
  • Page 70 – X16 media bay module; shows a diagram of the 4X16.; Analog station modules and analog devices; Table 6; Norstar ASM
  • Page 72 – Analog Station media bay module; shows a diagram of the ASM 8.
  • Page 73 – Global Analog Station media bay module (GASM8); support for calling line identification pass-through; Specialized media bay modules; Table 7
  • Page 74 – Fiber Expansion media bay module
  • Page 75 – connects to network devices that supportV.35 interfaces
  • Page 76 – Telephones and adapters; Digital phones
  • Page 77 – Mobility options; Nortel Networks Digital Cordless Phone 7406; Wireless LAN IP telephones
  • Page 78 – “Installing
  • Page 79 – Cordless and wireless systems; Digital Mobility Solutions; The components of the system include:
  • Page 80 – Digital 7406 system components; Radio base station; — provides the radio link between the Business Communications; Portable handsets
  • Page 81 – Programming Operations; Computer specifications; 0 MB disk space available; Security changes
  • Page 82 – Services; . If you have legacy DECT equipment, Telnet is required to run; Install Clients; button on the first page of the Unified; Browser requirements; Browser restrictions and limitations:
  • Page 83 – Preloading Java class files on your workstation; Install Client; Java Class; Optimizing Unified Manager speed; proxy
  • Page 85 – “Rules
  • Page 86 – Selecting the trunk media bay modules; To select the trunk media bay modules:; Table 8
  • Page 87 – Selecting the station media bay modules; In; Table 9
  • Page 88 – An example for North America:; Upgrading from an existing Norstar system; Understanding DS30 bus blocks; If you require only a few analog extensions, you can use a Business
  • Page 89 – Changing the DS30 split; Explaining Double Density; you will lose all the data and optional application connections.
  • Page 90 – Setting Offsets; DTM modules support 23 to 30 lines per bus
  • Page 92 – Determining module DS30 bus requirements; shows how much of a DS30 bus each module requires.; Combination and specialized
  • Page 93 – “Setting media bay module DIP switches,” on page 85
  • Page 95 – Preparation checklist; Environment checklist
  • Page 96 – Digital loop
  • Page 97 – Analog loop; System equipment and supplies; Basic hardware
  • Page 98 – Equipment for Installing the BCM1000; Installing the BCM1000 in a rack; Attaching the rack mounting brackets; “Environment checklist” on page 69
  • Page 99 – Installing the BCM1000 into the rack; Position the base unit in the rack.
  • Page 100 – Installing the BCM1000 on the wall
  • Page 101 – Hang the base unit on the two screws, using the outer slotted holes.
  • Page 102 – Tighten all five screws.
  • Page 103 – Installing the BCM1000 on a flat surface
  • Page 105 – This chapter describes how to install the BCM1000e.; Installing the BCM1000e into a rack; Attaching the mounting brackets; Place the BCM1000e on a table.
  • Page 106 – Fasten the bracket to the BCM1000e using the four supplied screws.; Attaching the BCM1000e to the rack; Position the unit in the rack. Refer to; Rack mount bracket
  • Page 107 – Installing the BCM1000e on the wall
  • Page 108 – Align the slots on the wall mounting bracket over the screws.; Installing the BCM1000e on a flat surface; Position the unit on the table or shelf.
  • Page 111 – Start from the list of modules you chose in; Rules for assigning DS30 bus blocks and offsets; Notes about assigning modules; The following are some general notes about assigning modules:
  • Page 112 – DSM switch settings; Choosing the assigned order for modules; longer available for media bay modules.
  • Page 114 – Partial Double Density; Double-density example
  • Page 115 – Determining module DIP switch settings; “Line and extension numbers for specific modules” on page 93
  • Page 116 – For FEM settings, refer to; DIP switch settings
  • Page 118 – Setting the DIP switches on the modules; Table 11 on page; “Determining module DIP switch; GATM and GASM8 modules:; “GATM switch settings” on page 96
  • Page 119 – Line and extension numbers for specific modules; DTM switch settings
  • Page 120 – BRI switch settings
  • Page 121 – CTM/GATM switch settings
  • Page 122 – GATM switch settings; Mode select; Rear of GATM
  • Page 123 – CTM/GATM DIP switch settings; To assign these lines.
  • Page 124 – Country select DIP switch settings
  • Page 127 – ASM 8/GASM8 switch settings; “GASM8 country switch settings” on page 103; DN numbering sequence:
  • Page 129 – GASM8 country switch settings; Switch 1: firmware download capability
  • Page 130 – systems that were new with BCM 3.0 or newer software.; Standard mode
  • Page 134 – shows the switch for each fiber port.
  • Page 135 – resources that are available. Refer to
  • Page 136 – Shutting down the system; Chapter 11, “Installing telephones and peripherals,” on page 143
  • Page 137 – Installing a media bay module; Chapter 7, “Setting media bay module DIP switches,” on page 85; Select an open media bay.
  • Page 138 – Gently push the media bay module straight back into the unit.
  • Page 139 – Reconnecting the equipment; “Checking system power and
  • Page 140 – Replacing media bay modules; “Shutting down the system” on page 110; Module
  • Page 141 – “Installing a media bay module” on page 111; Installation/replacement troubleshooting
  • Page 143 – Use only qualified persons to service the system.
  • Page 144 – Checking power and wiring; Check all wiring before connecting power to the BCM1000 units.
  • Page 145 – Checking system power and status; . Once the system services have reactivated, the Status
  • Page 146 – Chapter 2, “Telephony hardware,” on page 33
  • Page 147 – Connecting the data networking hardware; Connecting the cards; “Using a null modem serial cable” on page 127
  • Page 148 – Connecting wiring to the LAN card
  • Page 149 – shows the wire connections for a DB25 adapter cable.; Connect wiring to the modem card; Ensure the system is powered up before connecting this
  • Page 150 – shows the wire connections for a RS-422/EIA 530 modem adapter cable
  • Page 151 – shows the wire connections for a DB15 X.21 adapter cable.; Replacing the cards; Refer to
  • Page 152 – Setting initial system configurations; Business Communications; Required data parameters; “Connecting wiring to the LAN card” on page 122
  • Page 153 – Connecting when there is an IP address conflict; a terminal and a null modem cable. Refer to; Using a null modem serial cable; null modem cable; Setting up the null modem cable; Transmission parameters:
  • Page 154 – Finding the configuration menus; Chapter; User ID; “Initializing the hard disk
  • Page 156 – Using an Ethernet crossover cable; Setting the crossover connections; Configuring your computer; Control Panel
  • Page 157 – IP Address; Connecting the Ethernet crossover cable; Entering the software keycodes; Business Communications Manager Software Keycode; Regenerating keys after system replacement
  • Page 159 – Business Communications Manager media bay modules.; Leakage currents; You must disconnect the media bay module cables, network; Electrical shock hazards
  • Page 160 – Module wiring warnings; Electrical shock warning; Read and follow the installation instructions carefully.
  • Page 161 – Connecting media bay modules to Service Providers; shows the wiring pinouts for a DTM to connect to a service provider.; shows the wiring pinout for a CTM, a CTM8, or the CTM jacks on a 4X16
  • Page 162 – On the front of the module, locate the amphenol connector.
  • Page 163 – Insert the connector into the jack on the module.
  • Page 164 – Wiring media bay modules to internal connections
  • Page 167 – FEM wiring; Connecting the fiber cables; Ensure the BCM1000 is properly powered and rebooted.
  • Page 168 – Communications Manager.
  • Page 169 – System telephones; “Telephones and adapters” on page 50; Analog terminal adapter; ATA Installation and Configuration Guide
  • Page 170 – Telephone port and DN cross-reference; Appendix B, “Media bay module combinations,” on page 249
  • Page 173 – Installing an emergency telephone; Use the following steps to install the emergency telephone.; Installing IP telephones; The; Installing the Mobility systems; Communications Manager system.
  • Page 174 – For installation and configuration details, refer to the; Installing the 7406 cordless systems; deployment parameters
  • Page 175 – Understanding pre-installation requirements; Environmental requirements
  • Page 176 – Analog transmission parameters; “Testing; Data device transmission requirements using an ATA 2
  • Page 177 – Connecting an analog telephone
  • Page 178 – Connecting a data device; an ATA 2 to the Business Communications Manager.
  • Page 179 – Connecting the ATA 2; shows the pinouts for the connection cables.; Connect one end of a line cord to the ATA2 Terminal jack.
  • Page 180 – Mounting the ATA 2
  • Page 181 – Testing insertion; For CO to analog device measurement; Ensure that the analog port terminates correctly in 600 ohms:
  • Page 182 – For analog device to CO measurement; Make sure the analog port terminates correctly in 600 ohms by:; Configuring the ATA 2
  • Page 183 – Auxiliary ringer; To install this equipment, follow these steps:; Auxiliary ringer programming; The auxiliary ringer must not be connected to exposed plant.
  • Page 184 – External paging system; Ensure the paging system follows these guidelines:; Connecting the paging system
  • Page 185 – External music source; Music on hold specifications; Ensure that the music source follows these guidelines.; The paging connections must not be connected to exposed plant.
  • Page 186 – Connecting the external music source; You can adjust the Background Music volume at every telephone.
  • Page 187 – Maintenance; button, located on the Unified Manager front
  • Page 188 – Using the System Status Monitor to monitor LEDs
  • Page 189 – Diagnostics; “Controlling and monitoring mirroring operations” on page 196
  • Page 190 – The LED Settings record appears.; lists the values on the LED Settings screen.; Emergency telephone does not function; Check that the emergency telephone has dial tone.
  • Page 191 – ATA 2 does not function; Checking the wiring
  • Page 192 – Checking for dial tone at the ATA 2; If there is no dial tone at the ATA 2 unit:; Checking for trunk line dial tone to the ATA 2; Plug the device into a different line.
  • Page 193 – Manager hardware for maintenance or upgrade procedures.; Special tools; Before you
  • Page 194 – Shutting down the system software
  • Page 195 – Shutting down the system hardware; Follow these steps to ensure a safe shutdown of the system.; Removing the top cover from the unit; Remove the two screws from the cover, at the back of the unit.
  • Page 196 – Restarting the system; Restoring the system to operation
  • Page 197 – Software restart; “Shutting down the system software”; Reboot
  • Page 199 – provides an overview of the hard disk replacement process.
  • Page 200 – Removing the hard disk; “Shutting down the system software” on page 168
  • Page 202 – Mirrored disks
  • Page 203 – Installing a new hard disk; Ensure you have followed the directions in; Mirrored disk note
  • Page 204 – Mirrored hard disks:; “Installing the RAID board” on page
  • Page 205 – Single disk
  • Page 206 – “Core software and regions” on page 234
  • Page 207 – Do one of the following:
  • Page 208 – Enter the terminal emulation program, as described in; Enter
  • Page 210 – Status; “Finding the configuration menus” on
  • Page 211 – Select
  • Page 213 – UserID
  • Page 214 – Default next
  • Page 215 – Installing the mirrored disk controller; “Replacing memory” on page 223
  • Page 216 – Installing the RAID board; “Routing power for mirrored systems” on page 193
  • Page 217 – Connecting the RAID board; “Installing a new hard disk” on page 177
  • Page 218 – Connecting RAID board ribbon cables; Host; connects to the IDE 1 connector on the control board (motherboard); Mirrored; connects to the secondary (mirroring) hard disk; Primary; connects to the primary hard disk; Backup and restore data; Reconnecting Mirrored and Primary cables
  • Page 219 – Routing power for mirrored systems; Power routing for 2.5 hardware; efer to; Each step number in the following procedure; Connect the last connector of the first cable to the RAID card.
  • Page 220 – Power routing for 2.0 hardware
  • Page 221 – Slave Status LED will always remain solid red.
  • Page 222 – Controlling and monitoring mirroring operations; Under; Diagnostics, Diskmirroring; you can access a screen that allows you to control the
  • Page 223 – provides an overview of the fan replacement process.; supply to the server.
  • Page 224 – Troubleshooting fan operation; describes the possible states of the fan and temperature LEDs.; Removing a fan from the BCM1000; The BCM1000 can have one or two fans.; Shutdown; command. For details refer to
  • Page 225 – Remove the fan cable from wherever it is connected. Refer to
  • Page 226 – Remove the snap rivets that hold the fan to the BCM1000. Refer to; Redundant fans
  • Page 227 – Replacing the cooling fan; To replace the fan in the BCM1000, follow these steps:; Piggy-backed redundant fan
  • Page 228 – “Restarting the system” on page 170; Removing a fan from the BCM1000e; “Removing a fan from the BCM1000” on
  • Page 229 – FAN
  • Page 230 – Replacing a fan into the BCM1000e; Follow these steps to replace the fan in the BCM1000e.
  • Page 231 – This chapter describes:; Replacing a standard power supply
  • Page 232 – Removing the standard power supply; Remove the cover from the base unit.
  • Page 233 – Installing a standard power supply
  • Page 234 – Monitor the power LED. Refer to; Upgrading to a redundant power supply; power supply to a redundant power supply module.
  • Page 235 – Setting up the base unit; “Adding or replacing a cooling fan” on page 197
  • Page 236 – Remove the knockout plate from the back of the BCM1000. Refer to; Installing the redundant power supply; Pull the module out of the housing.
  • Page 237 – Insert the power supply bracket and secure it with a screw. Refer to
  • Page 238 – “Adding or
  • Page 239 – Replacing a redundant power supply module
  • Page 240 – Replacing a power supply in an BCM1000e; “Replacing a standard power supply” on page 205; Version 2.0 conversion
  • Page 241 – Redundant power supply:
  • Page 243 – Replacing data cards; “Data networking
  • Page 244 – Removing a data card; lists the various LED states.
  • Page 245 – Installing the card
  • Page 246 – Replacing PECs; provides an overview of the process for replacing the PEC.; Electrical shock warning.
  • Page 247 – Removing PECs; Ensure you have a current data backup of your system.
  • Page 248 – Installing a PEC; Follow these steps to correctly install a PEC.
  • Page 249 – Replacing memory; Risk of shock
  • Page 250 – Replacing memory DIMM chips; If you are adding a new DIMM to the second DIMM slot, go to step 6.
  • Page 251 – Restore the unit to operation. Refer to; Replacing the clock/calendar battery; provides an overview of the process of replacing this; alignment of the DIMM.
  • Page 252 – Do not use any type of tool to remove the battery.
  • Page 253 – Installing the new battery; Push down until the battery snaps into the socket.
  • Page 255 – Determining the status of a telephone; “Installing optional telephony equipment,” on page 157; Channels
  • Page 256 – Moving telephones; Set relocation; For IP telephones to retain features, the; Keep DN Alive; setting for the telephone programming; complete, the telephone can lose the programmed settings.
  • Page 257 – Replacing telephones with different models; Status of the replaced telephone; Refer to the
  • Page 259 – This section describes some of the differences in the system; default; . These defaults are set; Region-based system settings
  • Page 260 – Core software and regions; The following table shows the core software available.; Languages
  • Page 261 – Caller ID displays
  • Page 262 – Companding Law by region; The following table shows the companding law used for each region.; Legacy DECT systems:; You must ensure that DECT systems that require mu-law have; Mobility services by region
  • Page 263 – Media bay module availability by region
  • Page 264 – FEM-trunk module combinations by region
  • Page 265 – PRI line protocol support, by region
  • Page 266 – Supported ISDN line services
  • Page 267 – Defining time zones by country and language
  • Page 270 – Dialing plan defaults
  • Page 271 – BRI and PRI line types; Resources; on
  • Page 272 – CallPilot regions; System, Identification
  • Page 275 – Combining CTMs/GATMs and 4X16s; demonstrates this
  • Page 276 – DSM combined with 2 DTMs and 2 ASMs
  • Page 277 – settings for each module.; Fully loaded system using modules set to double density
  • Page 278 – Changing configurations; Trunk and analog station modules cannot share a DS30 bus.; System setup
  • Page 279 – Set DNs and port numbers
  • Page 281 – Glossary; A memory button that provides one-touch dialing out.; Daylight time; in System; Capabilities; under System DNs programming. Program an
  • Page 282 – in System DNs programming.
  • Page 284 – The DLCI is used to identify a PVC in frame relay networks.
  • Page 285 – Two distinct telephone signaling tones used for dialing.
  • Page 286 – in System DNs programming. When activated, the Business
  • Page 287 – static IP address
  • Page 288 – The abbreviation for kilobyte. A kilobyte is equal to 1024 bytes.
  • Page 290 – Packet
  • Page 291 – A server that acts on behalf of another.
  • Page 293 – A port that sends and receives data one bit at a time.; System Speed
  • Page 294 – Digital carrier system or line that carries data at 1.544 Mb/s.
  • Page 297 – Index; Numerics
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Part No. N0008587 01
March 8, 2005

Business Communications
Manager
BCM1000
Installation and Maintenance
Guide

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Summary

Page 3 - North American Regulatory Information; Safety; Never install telephone wiring during a lightning storm.

3 Installation and Maintenance Guide North American Regulatory Information Safety This equipment meets all applicable requirements of both the CSA C22.2 No.60950 and UL 60950. The shock hazard symbol within an equilateral triangle is intended to alert personnel to electrical shock hazard or equipmen...

Page 4 - Configuration; Business Communications Manager Programming; Emergency 911 dialing; Modular ICS Installer

4 N0008587 01 Enhanced 911 Configuration Radio-frequency Interference Caution: Only qualified persons should service the system. The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to w...

Page 5 - Telecommunication registration; Canada and US; Hearing Aid Compatibility; Table 1

5 Installation and Maintenance Guide Telecommunication registration This equipment meets all applicable requirements of both Industry Canada and US Federal Communications Commission and has been registered under files Industry Canada 332D-5980A and FCC US: AB6KF15B20705 (key system), US: AB6MF15B207...

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