Page 3 - SOFTWARE LICENSE
3 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Subject to the terms hereinafter set forth, NORTEL NETWORKS grantsto CUSTOMER and/or its representatives, with a "need to know," apersonal, non-exclusive license (1) to use the licensed software,proprietary to NORTEL NETWORKS ...
Page 5 - Contents
Contents 5 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Contents Chapter 1About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 How to use this addendum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 9 - Chapter 1; About this document; How to use this addendum; What’s new in BCM 4.0; New IP Phone support:
9 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Chapter 1 About this document The purpose of this addendum is to provide updates to the BCM1000 Installation and Maintenance Guide (N0008587 01) for the release of BCM 4.0 software. For information on upgrading to BCM 4.0 software, re...
Page 10 - UPS support over USB:; Multimedia Contact Center:
10 Chapter 1 About this document N0060603 N0060603 • UPS support over USB: UPS connectivity through the USB port is supported in BCM 4.0 for the BCM200/400 system for graceful shutdown (not supported on BCM1000). • Multimedia Contact Center: All custom files (html and txt) are case sensitive and mus...
Page 11 - Chapter 2; Documentation updates for BCM 4.0; General changes; Page 22, Data networking components
11 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Chapter 2 Documentation updates for BCM 4.0 This section provides updates to the BCM1000 Installation and Maintenance Guide (N0008587 01). General changes The following changes apply throughout the document, even if not specifically ...
Page 12 - Page 44, Analog station modules and analog devices
12 Chapter 2 Documentation updates for BCM 4.0 N0060603 N0060603 Page 33, Chapter 2, Telephony hardware The following information should be deleted. BCM 3.0 software introduced the concept of Full Double Density (FDD) and Partial Double Density (PDD). On the default system, DS30 02 to 05 were defaul...
Page 13 - Page 52, Legacy mobility equipment
Chapter 2 Documentation updates for BCM 4.0 13 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Page 52, Legacy mobility equipment This section should be removed. The listed equipment, NetVision, Companion, and DECT, is not supported in BCM 4.0 (DECT is still supported in European mar...
Page 14 - Page 64, Explaining double density
14 Chapter 2 Documentation updates for BCM 4.0 N0060603 N0060603 • Element Manager access is also supported through a Citrix server For information on downloading and installing Element Manager, refer to “Using Element Manager to set the basic parameters” on page 45 . Page 64, Explaining double dens...
Page 15 - Page 110, Shutting down the system; Performing a system shutdown; To shut down the system software
Chapter 2 Documentation updates for BCM 4.0 15 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Page 110, Shutting down the system The procedure about how to shut down the system should be replaced with the following section. Performing a system shutdown If there is a need to perform ...
Page 16 - To shutdown the system hardware; Pages 126–131, Setting initial system configurations
16 Chapter 2 Documentation updates for BCM 4.0 N0060603 N0060603 To shutdown the system hardware 1 Remove the DS256 cables from the front of the BCM main unit and, if present, the expansion unit. This includes the data connections on the MSC. Mark the cables to ensure correct reconnection. 2 Turn of...
Page 17 - and; Shutting down the system hardware; Administration
Chapter 2 Documentation updates for BCM 4.0 17 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum In Tables 37 and 38 on page 145 and 146 respectively, the references to PDD should be deleted. Pages 160–161, New chapters The following chapters should be inserted between Chapter 13, “Ins...
Page 18 - Initializing the hard disk; Page 196, Controlling and monitoring mirroring operations
18 Chapter 2 Documentation updates for BCM 4.0 N0060603 N0060603 Page 182, Initializing the hard disk (single-disk system BCM 3.0) This section should be removed. Page 184, Initializing the hard disk (single-disk system BCM 3.01 and newer systems) This section should be removed and replaced with the...
Page 19 - Administration > System Status > Disk mirroring
Chapter 2 Documentation updates for BCM 4.0 19 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum You can monitor and control disk mirroring through a control screen in Element Manager. Under Administration > System Status > Disk mirroring , you can access a screen that allows you...
Page 20 - Page 229, Determining the status of a telephone; To find out the status of a set; Configuration; Page 230, Moving telephones; Set relocation; Page 254, Set DNs and port numbers
20 Chapter 2 Documentation updates for BCM 4.0 N0060603 N0060603 Page 229, Determining the status of a telephone The procedure, “To find out the status of a set,” should be modified as follows. To find out the status of a set 1 Open Element Manager and connect to your BCM system. 2 From the Configur...
Page 21 - Appendix A; Getting started; About this guide; Audience; Acronyms
21 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Appendix A Getting started About this guide The BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum describes how to install, configure, and maintain the BCM200 and BCM400 hardware running Business Communications Manager ...
Page 23 - Symbols and conventions used in this guide
Appendix A Getting started 23 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Symbols and conventions used in this guide These symbols are used to highlight critical information for the BCM system. PSU Power supply unit QoS Quality of service RAI Remote alarm indication RAID Redundan...
Page 25 - Related publications; Technical Documents; System Installation
Appendix A Getting started 25 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Related publications This section provides a list of additional documents referred to in this guide. There are two types of publication: Technical Documents on page 25 and User Guides on page 26. Technical ...
Page 26 - Call Pilot; User Guides; How to get help; Getting Help from the Nortel Web site; Getting Help over the phone from a Nortel Solutions Center
26 Appendix A Getting started N0060603 N0060603 Call Pilot CallPilot Manager Set Up and Operation Guide (N0027247) CallPilot Telephone Administration Guide (N0060618) User Guides There are no references to specific user guides. How to get help This section explains how to get help for Nortel product...
Page 27 - Getting Help through a Nortel distributor or reseller
Appendix A Getting started 27 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that dist...
Page 29 - Appendix B; Initializing the system; Data parameter requirements
Appendix B Initializing the system 29 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Appendix B Initializing the system After you start the BCM system, you are ready to set the initial configuration parameters. The initial configuration defines your BCM system to the network. It als...
Page 30 - Using the Ethernet crossover cable; Setting the crossover connections; Connecting through Ethernet crossover cable
30 Appendix B Initializing the system N0060603 N0060603 If you must change the IP address (due to a conflict with your network), connect to the BCM system using an Ethernet crossover cable (see “Using the Ethernet crossover cable” on page 30 ), through the serial port (see “Connecting through the se...
Page 31 - To configure your computer; Connecting through the serial port
Appendix B Initializing the system 31 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum 4 Start the computer. To configure your computer 1 From the Start menu, choose Settings then choose Control Panel . 2 Double-click the Network icon. 3 Select your TCP/IP adapter, and then click the ...
Page 32 - Null modem cable setup; To display the configuration menus
32 Appendix B Initializing the system N0060603 N0060603 Null modem cable setup Table 3 and Figure 2 show the correct wiring for the BCM serial port of the null modem cable. Figure 2 Serial pinout Transmission parameters: • 9600 bits per second • 8 data bits • no parity • 1 stop bit • hardware flow c...
Page 33 - User ID; Domain
Appendix B Initializing the system 33 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum a If using a terminal emulation program (Hyperterminal), attach a configuration computer to the BCM main unit serial port (recommended method). b If you are accessing the BCM main unit through your ...
Page 34 - Software keycode; Regenerating a keycode after system replacement; Next step
34 Appendix B Initializing the system N0060603 N0060603 Software keycode You require a keycode to enable software features on the BCM system. You receive only one keycode whether you purchase one feature or a bundle of features. To generate a keycode, you require an authorization code for each featu...
Page 35 - Appendix C; Configuring the BCM system
Appendix C Configuring the BCM system 35 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Appendix C Configuring the BCM system This section provides information on configuring the basic BCM parameters. You can configure more advanced parameters using Element Manager or Telset Adminis...
Page 36 - Initial parameters overview
36 Appendix C Configuring the BCM system N0060603 N0060603 Initial parameters overview The initial parameters are the required parameters that can be configured using Telset Administration or Element Manager. See Table 4 for a list of the initial parameters. Table 4 Initial parameters Parameters Tel...
Page 37 - Startup parameters overview
Appendix C Configuring the BCM system 37 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Startup parameters overview The startup parameters are the remaining required parameters that cannot be configured using Telset Administration. These parameters must be configured using Element M...
Page 39 - Appendix D
Appendix D Using Telset Administration to set the basic parameters 39 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Appendix D Using Telset Administration to set the basic parameters Telset Administration allows you to use a digital telephone with a two-line display to set the BCM ...
Page 40 - Configuring the initial parameters; To enter the keycodes; To configure the IP address
40 Appendix D Using Telset Administration to set the basic parameters N0060603 N0060603 Configuring the initial parameters Use the following procedures to configure the initial parameters for the BCM using Telset Administration: • “To enter the keycodes” • “To configure the IP address” • “To configu...
Page 41 - To configure the modem; To select the region
Appendix D Using Telset Administration to set the basic parameters 41 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum 4 Press OK . 5 Press CHNGE to modify the IP settings. The display screen shows if DHCP is enabled or disabled. 6 Do one of the following: a If DHCP is currently enabl...
Page 42 - To select the telephony startup template and start DN; To initialize voice mail; To create Telset user accounts
42 Appendix D Using Telset Administration to set the basic parameters N0060603 N0060603 To select the telephony startup template and start DN You set the template and start DN using Feature **STARTUP from a two-line display telephone. Refer to the BCM 4.0 Telset Administration Guide for information ...
Page 43 - CHNGE
Appendix D Using Telset Administration to set the basic parameters 43 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum 12 Press CHNGE to change the password for the selected account. 13 Enter the new password for the account. 14 Enter the new password again to confirm it. Refer to “To...
Page 45 - Appendix E; Using Element Manager to set the basic parameters
Appendix E Using Element Manager to set the basic parameters 45 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Appendix E Using Element Manager to set the basic parameters The Element Manager application provides a computer-based client interface that can connect to devices over an ...
Page 46 - Prerequisites; To access the BCM web page
46 Appendix E Using Element Manager to set the basic parameters N0060603 N0060603 Prerequisites Element Manager has the following system requirements: • Windows: Windows 98 SE, Windows 2000, Windows XP • RAM: minimum 256 MB, recommended 512 MB • free space: 150 MB • BCM Element Manager access is als...
Page 47 - To connect to the BCM system; To enter a keycode
Appendix E Using Element Manager to set the basic parameters 47 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum To connect to the BCM system 1 Open BCM Element Manager. 2 From the Network menu, select New Network Element , and then select Business Communications Manager . 3 Enter the...
Page 48 - To configure the LAN IP address; Modify
48 Appendix E Using Element Manager to set the basic parameters N0060603 N0060603 To configure the LAN IP address 1 From the Configuration tab, click the Resources folder to expand it. 2 Select Network Interfaces . 3 Select the Interfaces tab. It is normally selected by default. 4 Select the LAN int...
Page 49 - To configure the startup template for telephony services
Appendix E Using Element Manager to set the basic parameters 49 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum To configure the startup template for telephony services 1 From the Administration tab, click the Utilities folder to expand it. 2 Select Reset . 3 Click Cold Reset Telepho...
Page 50 - Configuring the startup parameters; To enter a name for your system
50 Appendix E Using Element Manager to set the basic parameters N0060603 N0060603 5 Click Install . Configuring the startup parameters Use the following procedures to configure the startup parameters for the BCM system using Element Manager: • “To enter a name for your system” • “To configure the da...
Page 51 - To configure DHCP server settings
Appendix E Using Element Manager to set the basic parameters 51 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum 3 Configure the Date and Time attributes (see Table 9 ). To configure DHCP server settings 1 From the Configuration tab, click the Data Services folder to expand it. 2 Sele...
Page 52 - IP Terminal DHCP Options; To configure IP Phones
52 Appendix E Using Element Manager to set the basic parameters N0060603 N0060603 8 Click the IP Terminal DHCP Options tab. 9 Configure the DHCP server attributes (see Table 11 ). To configure IP Phones 1 From the Configuration tab, click the Resources folder to expand it. 2 Select Telephony Resourc...
Page 53 - To configure SNMP settings
Appendix E Using Element Manager to set the basic parameters 53 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum 4 Configure the IP Terminal Global Settings attributes (see Table 12 ). You can configure other attributes on the IP Terminal Global Settings tab depending on the requireme...
Page 54 - To configure SNMP community strings
54 Appendix E Using Element Manager to set the basic parameters N0060603 N0060603 5 Configure the attributes for Modify SNMP Settings (see Table 13 ). 6 Click Ok . To configure SNMP community strings 1 From the Configuration tab, click the Administrator Access folder to expand it. 2 Select SNMP from...
Page 55 - To create user accounts
Appendix E Using Element Manager to set the basic parameters 55 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum To create user accounts 1 From the Configuration tab, click the Administrator Access folder to expand it. 2 Select Accounts and Privileges from the Administrator Access fol...
Page 57 - Appendix F; Completing the initial installation (optional)
Appendix F Completing the initial installation (optional) 57 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Appendix F Completing the initial installation (optional) This section provides information on completing the initial installation of your BCM system. These options are descri...
Page 58 - Configuring the media bay module; To configure the MBM
58 Appendix F Completing the initial installation (optional) N0060603 N0060603 After the basic configuration is completed, you can further customize your system by using the following configuration options: • “Configuring the media bay module” • “Configuring modem settings” on page 59 • “Checking fo...
Page 59 - Configuring modem settings
Appendix F Completing the initial installation (optional) 59 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum You can set other parameters for the MBMs depending on the type of MBM you installed. Configuring modem settings Your system modem is either enabled or disabled, depending on ...
Page 61 - Appendix G; Market profile attributes; Media bay module availability
61 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Appendix G Market profile attributes This section describes some of the differences in the market profile attributes. These attributes are based on the market profile that you select when you configure the system. Each market profile...
Page 62 - FEM MBM–Norstar trunk cartridge combinations
62 Appendix G Market profile attributes N0060603 N0060603 FEM MBM–Norstar trunk cartridge combinations Norstar trunk cartridges can be connected to the BCM system using the fiber expansion module (FEM). The following table provides a cross-reference between market profiles and the Norstar trunk cart...
Page 63 - Time zones and language information; Time and date format based on language
Appendix G Market profile attributes 63 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Time zones and language information This section provides information about time and date format and language support for Central America and South America. Time and date format based on language ...
Page 64 - Language support for South America and Central America
64 Appendix G Market profile attributes N0060603 N0060603 The format of the time and date changes are based on the prime language of the market profile. Table 18 provides a list of formats based on language or country. Language support for South America and Central America Table 19 shows the languag...
Page 65 - Caller ID display formats; Core parameters for market profiles
Appendix G Market profile attributes 65 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Caller ID display formats The Caller ID function is supported on telephones that provide a display window. Caller ID formats consist of the name and number of the calling party. The North America ...
Page 78 - Global analog trunk parameters
78 Appendix G Market profile attributes N0060603 N0060603 Global analog trunk parameters This section contains information for the GATM4 and GATM8 MBMs. The information in the tables applies to downloaded profiles only; it is not applicable to DIP switch modes. Global analog trunks are not supported...
Page 81 - GASM8 parameters
Appendix G Market profile attributes 81 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum GASM8 parameters This section contains information for the GASM8 MBM. Global analog stations are not supported in the following market profiles: Brazil, CALA, Denmark, France, Germany, Holland, It...
Page 85 - Analog and digital trunk types
Appendix G Market profile attributes 85 BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum Analog and digital trunk types Table 33 provides a description of the types of analog and digital trunks. Note that some of the analog and digital trunks are available only when you select specifi...
