Page 3 - Contents
3 . Contents New in this release 7 Features 7 Other changes 7 Overview 9 Functional components 9 Hardware features 10 IP Phone display 11 Connecting the IP Phone 2004 components 13 Before you begin 13 Logging on 15 Displaying the menu 17 Logging off 19 Using the Audio menu 21 Viewing and editing the...
Page 7 - New in this release; Features; Other changes
7 . New in this release The following sections detail what is new in Nortel IP Phone 2004 UserGuide (CICM), (NN10300-009) for release CICM 10.1. • “Features” (page 7) • “Other changes” (page 7) Features There were no feature changes made to this document. Other changes There were no other changes ma...
Page 9 - Overview; Functional components
9 . Overview The Nortel IP Phone 2004 brings voice and data to the desktop byconnecting directly to a local area network (LAN) through an Ethernetconnection. Functional components The IP Phone 2004 supports the following functional components: • a handset • a speaker and headset connector for handsf...
Page 10 - Hardware features
10 Overview Figure 1IP Phone 2004 Hardware features The IP Phone 2004 supports the following features: • 11 programmable feature keys that can be extended to 14 — six physical user-defined feature keys and six lines/featuresaccessed using the up and down navigation keys to scroll throughpages of fea...
Page 11 - IP Phone display
IP Phone display 11 — Quit — Directory — Message (Inbox) — Outbox — Services — Expand to PC (not used with the IP Client Manager) • four call-processing fixed keys: — Hold — Goodbye — Handsfree — Mute • shared LAN access with a PC through the use of the Internet SwitchModule; splits the LAN drop int...
Page 13 - Before you begin; CAUTION
13 . Connecting the IP Phone 2004components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone into a regular telephone jack. Thisresults in severe damage to the IP Phone 2004. Consult yoursystem administrator to ensure that you plug your telephone intoa 10/100BaseT Ethernet jack....
Page 15 - Logging on
15 . Logging on Follow this procedure to log on to the network. If the Centrex IP ClientManager (CICM) is set up as part of a group of CICMs, you can choosewhich CICM to connect to. After you select a gateway, the terminal directsitself at that CICM and the Username screen appears. If a firmware upg...
Page 17 - Displaying the menu
17 . Displaying the menu Follow this procedure to access the main menu. You must be logged onto access the main menu system. Step Action 1 On the IP Phone, perform one of these actions: • press the Menu soft key • press the Services key The main menu opens. 2 Perform one of these actions: • Select L...
Page 19 - Logging off
19 . Logging off Follow this procedure to log off from the network. Step Action 1 From the main menu, select Logoff. 2 Press Ok.A confirmation screen appears. 3 Press Yes.You are logged off from the system. --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July...
Page 21 - Using the Audio menu
21 . Using the Audio menu Follow this procedure to view and edit your audio profile. Local Area Network is an example of a profile datafilled by youradministrator. Use this menu to select the profile you wish to use. Contactyour administrator for recommended profiles. Step Action 1 From the main men...
Page 27 - Adjusting the display contrast
27 . Adjusting the display contrast Follow this procedure to adjust the contrast level of the display. Step Action 1 From the main menu, select and open Display.The Display menu opens. 2 Press Ok. 3 Perform one of these actions: • To decrease the contrast level, press the soft key on the farleft. • ...
Page 29 - Using the Feature menu; Using the Assign menu; Defining the key type
29 . Using the Feature menu Follow this procedure to use the Feature menu. You can add or edit feature key associations on your IP Phone 2004.Features are assigned by your system administrator, so the features youhave available may differ from those described in this user guide. Changing the keys to...
Page 30 - Assigning a directory entry to a feature key
30 Using the Feature menu Step Action 1 From the main menu, open the Feature menu.A list of the feature keys and their current assignments appears. 2 Select a key to change.The Feature submenu appears. 3 Select and open Assign.If the key you selected in step 2 is assigned to a Centrex feature,these ...
Page 31 - Enabling or disabling autoscroll; Enabling or disabling the Inbox
Using the Assign menu 31 3 Press Feature.The directory contact list opens. 4 Scroll through the list and select the entry to assign to the featurekey. 5 Press Ok.A check mark appears beside that entry in the directory. Thenumber is dialed when you press the key. --End-- Enabling or disabling autoscr...
Page 32 - Labeling a feature key; Using the Options menu
32 Using the Feature menu Step Action 1 From the main menu, open the Feature menu. 2 From the Feature menu, select and Assign.The Assign menu opens. 3 From the Assign menu, select and open Inbox.The Inbox screen appears. 4 Perform one of these actions: • To enable the Inbox, select Enable. • To disa...
Page 33 - Enabling or disabling auto hide
Using the Options menu 33 Step Action 1 From the main menu, open the Feature menu. 2 From the Feature menu, select and open Options. 3 Press Ok.The Options menu opens. --End-- Enabling or disabling auto hide When you enable the Auto Hide feature, only those features that arerelevant to the current a...
Page 34 - Selecting the default line key; Enabling the Outbox feature
34 Using the Feature menu 4 Perform one of these actions: • To enable auto hide, select Enable. • To disable auto hide, select Disable. 5 Press Ok.A check mark appears beside your selection. You return to theOptions menu. --End-- Selecting the default line key Follow this procedure to select a featu...
Page 35 - Resetting the feature key to the default settings
Resetting the feature key to the default settings 35 The selected key is now your Outbox key. You return to theOptions menu. For more information, see “Using the Outbox” (page 67) . --End-- Resetting the feature key to the default settings Follow this procedure to reset the feature keys to the defau...
Page 37 - Selecting a language
37 . Selecting a language Follow this procedure to select your language preference. Step Action 1 From the main menu, select and open Language.A list of available languages appears. 2 Scroll through the list and select your preferred language. 3 Press Ok.The terminal now displays text in the selecte...
Page 39 - Using the Time menu; Setting the time zone; Enabling Daylight Saving Time
39 . Using the Time menu Follow procedures in this section to configure time and date formats. Navigation • “Setting the time zone” (page 39) • “Enabling Daylight Saving Time” (page 39) • “Disabling Daylight Saving Time” (page 40) • “Setting the time format” (page 40) • “Setting the date format” (pa...
Page 40 - Disabling Daylight Saving Time; Setting the time format
40 Using the Time menu Step Action 1 From the main menu, open the Time menu. 2 From the Time menu, select and open Daylight Saving.The Daylight Saving screen appears. The word Off appears witha check mark beside it to indicate that the feature is disabled. 3 Select On. 4 Press Ok.Daylight Saving Tim...
Page 41 - Setting the date format; Resetting the default time
Resetting the default time 41 2 From the Time menu, select and open Time Format.The Time Format screen appears. 3 Scroll through the Time Format options to select the format youwant.A check mark appears beside the format currently in use. 4 To enable a format, select it, and press Ok.A check mark ap...
Page 43 - Using the User menu; Viewing your user name; Viewing your login type
43 . Using the User menu Follow procedures in this section to view and edit your User profile. Navigation • “Viewing your user name” (page 43) • “Viewing your login type” (page 43) • “Viewing, disabling, or enabling the auto login feature” (page 44) • “Changing your password” (page 45) Viewing your ...
Page 44 - Viewing, disabling, or enabling the auto login feature
44 Using the User menu Step Action 1 From the main menu, open the User menu. 2 From the User menu, select and open Login Type.The Unique screen appears. If Unique is enabled, Ok appearsabove the far left soft key. 3 Press the down navigation key to view the Joint screen.If Joint is enabled, Ok appea...
Page 45 - Changing your password
Changing your password 45 A check mark appears beside the item you selected. You returnto the Auto Login screen. --End-- Changing your password Follow this procedure to change your password. If you are unfamiliar with how to use the dialpad to enter text, see “Using the dialpad to enter text” (page ...
Page 47 - Testing the local mode
47 . Testing the local mode The Diagnostics menu is mainly used by an administrator for registeringthe terminal with a Survivable Remote Gateway. Follow this procedure to test the local mode. Step Action 1 From the main menu, open the Diagnostics menu. 2 From the Diagnostics menu, select and open Te...
Page 49 - Performing a firmware upgrade
49 . Performing a firmware upgrade Follow this procedure to upgrade the IP Phone firmware. If a firmware upgrade for the IP Phone is available, the system promptsyou to upgrade when you log on. If the firmware level is between theminimum and maximum level set by the administrator, Yes and No options...
Page 51 - Making a call; Using handsfree dialing
51 . Making a call There are several ways to make a call from an IP Phone 2004. Use off-hook dialing Follow this procedure to make a call using off-hook dialing. 1 Your primary extension is assigned to the lower right-handfeature key. 2 Pick up the handset and your primary extension isautomatically ...
Page 52 - Using Predial
52 Making a call 4 For privacy, lift the handset. 5 To return to Handsfree, press the Handsfree key (the smallgreen circular button on the bottom left corner of yourtelephone) and put the handset down in its cradle. Using Predial Follow this procedure to use the predial feature to make a call. To us...
Page 55 - Answering and terminating calls; Answering a call; Terminating a call
55 . Answering and terminating calls Answering a call Each incoming call causes the telephone to sound, the an arrow besidethe Line (DN) key to flash, and the Message Indicator lamp to flash. Follow this procedure to answer a call. Choose one of the following to answer a call: • Lift the handset. • ...
Page 57 - While on an active call; Placing a call on hold; Transferring a call
57 . While on an active call This section describes features available during an active call. Placing a call on hold The Hold feature allows you to suspend a call without terminating it. Followthis procedure to use the hold feature. To place a call on hold, press the Hold key. The LCD indicatorflash...
Page 58 - Using the call park feature
58 While on an active call 1 Press the Transfer key in the upper display area. Theother party is on hold and a dial tone sounds. The LCDindicator light flashes steadily. 2 Dial the DN to which the call is to be transferred. 3 When that number rings or a person answers, announcethe call and then pres...
Page 59 - While away from your desk; Forwarding calls
59 . While away from your desk This section describes features to use when you are away from your desk. Forwarding calls Follow this procedure to forward calls to another IP Phone when you areaway from your desk. 1 To activate Call Forward, without lifting the handset, press theForward key in the up...
Page 61 - Conference calls; Setting up a conference call; Using the call join feature
61 . Conference calls This section describes features that enable conversations between morethan two people. Setting up a conference call The conference feature enables you to add up to five people to anestablished call (either internal or external). Follow this procedure toengage in a conference ca...
Page 63 - Using the Inbox
63 . Using the Inbox After you assign a feature key to the Inbox, the IP Phone 2004 logs allincoming calls to that key. The system logs the incoming key number, timeand date, as well as the display shown on the IP Phone 2004 at the timeof the incoming call. The information from the display can be ca...
Page 64 - Accessing the Inbox; Viewing Inbox call information
64 Using the Inbox • “Storing a number from the Inbox” (page 65) • “Using the Inbox to make a call” (page 65) • “Resetting the Inbox” (page 65) Accessing the Inbox Follow this procedure to access and use the Inbox. Step Action 1 Press the Inbox key.The Inbox screen appears, showing a list of the 10 ...
Page 65 - Storing a number from the Inbox; Using the Inbox to make a call; Resetting the Inbox
Resetting the Inbox 65 Storing a number from the Inbox Follow this procedure to select a number from the Inbox and save it to thedirectory. Step Action 1 Press Inbox key.The Inbox screen appears, showing a list of the 10 most recentincoming calls. 2 Select a number from the list. 3 Press Ok.The Dial...
Page 67 - Using the Outbox
67 . Using the Outbox After you assign a feature key to the Outbox, the IP Phone 2004 logs alloutgoing calls to that DN. The system logs the outgoing key number, time,and date. If the duration of the call is longer than two seconds, the systemcaptures the display as it appeared when the call was mad...
Page 68 - Accessing the Outbox
68 Using the Outbox Accessing the Outbox Follow this procedure to access and use the Outbox. Step Action 1 Press the Outbox key.The Outbox screen appears, showing a list of the 10 most recentoutgoing calls. 2 Select an item from the list, and press Ok. 3 Perform one of these actions: • Select Dial t...
Page 69 - Using the Outbox to make a call; Resetting the Outbox
Resetting the Outbox 69 2 Select a number from the list. 3 Press Ok.The Dial screen appears. 4 Press the down navigation key to select Store.The directory submenu appears. 5 See “Adding or editing a directory entry” (page 72) . --End-- Using the Outbox to make a call Follow this procedure to make a ...
Page 71 - Additional features and controls; Using the dialpad to enter text; Use the Symbol key to enter special characters
71 . Additional features and controls Using the dialpad to enter text Follow this procedure to use the dialpad to enter text. Use the Symbol key to enter special characters A flashing cursor appears in the display when you can enter text on thescreen. Step Action 1 To enter text, find the number key...
Page 72 - Procedure job aid; Using the directory; Adding or editing a directory entry
72 Additional features and controls Procedure job aid Figure 5Special characters Using the directory Follow the procedures in this section to use the directory feature. Navigation • “Adding or editing a directory entry” (page 72) • “Deleting an entry from the directory” (page 73) • “Making a call us...
Page 73 - Deleting an entry from the directory
Using the directory 73 The number is entered in the directory, and you return to theNew Entry menu. 5 To add or edit the surname, perform these steps: a From the New Entry menu, select and open Surname. b Use the dialpad to enter the surname. c Press Ok. The surname is entered in the directory, and ...
Page 74 - Making a call using the directory; Softkey functionality
74 Additional features and controls 6 Press Ok and then press Yes to confirm the action. --End-- Making a call using the directory Follow this procedure to make a call from within the directory. Step Action 1 Press the directory key to access the directory menu.The directory opens. 2 From the Direct...
Page 75 - Volume Control Bar
Selecting a ring tone 75 Figure 6Softkeys on IP Phone Volume Control Bar Use the Volume Control Bar to adjust the volume of the handset,speaker or ringer while active. Raise or lower the volume of each bypressing the right or left sides of the bar. Selecting a ring tone Follow this procedure to sele...
Page 76 - LCD Indicator
76 Additional features and controls LCD Indicator A steady indicator means that an extension or feature beside it is active. Aflashing indicator means the line is on hold or the feature is in the processof being programmed. Message Waiting Lamp The light bar at the top of your telephone illuminates ...
Page 77 - Accessories; IP Phone Key Expansion Module
77 . Accessories IP Phone Key Expansion Module The Nortel IP Phone Key Expansion Module (KEM) is an optionalhardware module that provides additional line appearances and featurekeys on your IP Phone 2004. You can connect up to two KEMs to your IPPhone 2004, providing a total of 44 additional keys; 2...
