Page 2 - Notice; Edition History
ii zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Notice This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to,...
Page 3 - Technology Codes
zt1000/xz300 and xt1500 Series iii Troubleshooting and Self-Repair Guide Technology Codes HP does not change the name of a product every time the product’s technology changes. While this helps ensure continuing market momentum for HP products, it complicates technology deployment and support process...
Page 4 - Contents
iv zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Contents Product Information ......................................................................................................... 7 Notebook Features ............................................................................
Page 5 - Figures
zt1000/xz300 and xt1500 Series v Troubleshooting and Self-Repair Guide Reference Information .................................................................................................... 55 Password Removal Policy ..................................................................................
Page 7 - Product Information; Notebook Features; Figure 1. Front View
zt1000/xz300 and xt1500 Series Product Information 7 Troubleshooting and Self-Repair Guide Product Information This section introduces the notebook and its components, and briefly describes basic operation. Notebook Features Figure 1. Front View 1. One-Touch buttons (programmable). 2. Power button. ...
Page 9 - Figure 3. Bottom View
zt1000/xz300 and xt1500 Series Product Information 9 Troubleshooting and Self-Repair Guide Figure 3. Bottom View 32. Infrared port (selected models). 33. Battery. 34. CD/DVD drive latch. 35. RAM cover. 36. Battery latch. 37. Docking port. 38. Mini-PCI cover (no user- replaceable parts inside). 39. H...
Page 10 - Figure 4. Main Status Lights
10 Product Information zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Figure 4. Main Status Lights 1. Hard disk drive activity. • On: the notebook is accessing the hard disk drive. 2. Power mode. • Green: the notebook is on (even if the display is off). • Amber: the notebook is...
Page 11 - Figure 5. Keyboard Status Lights
zt1000/xz300 and xt1500 Series Product Information 11 Troubleshooting and Self-Repair Guide Figure 5. Keyboard Status Lights 1. Caps Lock. Caps Lock is active. 2. Num Lock. Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) 3. CD/DVD drive activity. The drive is active...
Page 12 - Operating the Notebook; Turning the Notebook On and Off
12 Product Information zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Operating the Notebook Note This manual describes the notebook in its original factory configuration, with all settings at their default values. Turning the Notebook On and Off Power mode To enter this mode T...
Page 13 - Resetting the Notebook; Figure 7. Pressing the Reset Switch; Changing the Boot Device
zt1000/xz300 and xt1500 Series Product Information 13 Troubleshooting and Self-Repair Guide Resetting the Notebook If Windows or the notebook stops responding and you cannot turn the notebook off, try the following in the order listed. Press the power button to restart. • Press Ctrl+Alt+Del, then cl...
Page 14 - Hardware Specifications
14 Product Information zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Hardware Specifications The specifications shown below are subject to change. For the latest specifications, see the HP Notebook Web site (www.hp.com/notebooks). Physical Attributes Dimensions: 14.1-in models...
Page 16 - Troubleshooting and Diagnostics; Audio Problems; If no sound is audible; If sound does not record
16 Troubleshooting and Diagnostics zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Troubleshooting and Diagnostics This section contains solutions to several types of problems you may encounter when using the notebook. Try the solutions one at a time, in the order in which they ...
Page 17 - CD and DVD Problems; If you can’t boot from a CD in the DVD/CD-RW drive; If a CD or DVD plays erratically
zt1000/xz300 and xt1500 Series Troubleshooting and Diagnostics 17 Troubleshooting and Self-Repair Guide CD and DVD Problems If you can’t boot from a CD in the DVD/CD-RW drive • Make sure the CD is bootable, such as the Recovery CDs. • Make sure the DVD/CD-RW drive is selected as the boot device—see ...
Page 18 - Display Problems
18 Troubleshooting and Diagnostics zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide If a DVD movie doesn’t fill the screen • Each side of a double-sided DVD has a different format (standard or widescreen). In widescreen format, black bands appear at the top and bottom of the scre...
Page 19 - If one or more display pixels look bad; Floppy Disk Drive Problems; If a floppy drive connected to the USB port doesn’t work; Hard Disk Drive Problems; If the notebook’s hard drive doesn’t spin; If files are corrupted
zt1000/xz300 and xt1500 Series Troubleshooting and Diagnostics 19 Troubleshooting and Self-Repair Guide • Test the display with the e-DiagTools diagnostics— see “Using the e-DiagTools Diagnostic Tests” on page 31. If one or more display pixels look bad TFT display manufacturing is a highly precise b...
Page 20 - If the hard drive’s reported capacity is less than its actual size; Heat Problems; If the notebook gets warmer than usual; Keyboard and Pointing Device Problems; If the pointer is difficult to control; If the embedded numeric keypad doesn’t work
20 Troubleshooting and Diagnostics zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide • Test the hard disk drive with the e-DiagTools diagnostics—see “Using the e-DiagTools Diagnostic Tests” on page 31. • If necessary, format the hard disk and reinstall the original factory softwar...
Page 21 - LAN Problems
zt1000/xz300 and xt1500 Series Troubleshooting and Diagnostics 21 Troubleshooting and Self-Repair Guide • Make sure the embedded Keypad Lock (Fn+F8) is on—or that you press and hold the Fn key to temporarily access the embedded keypad. If you can’t type the euro symbol • Hold Alt GR when you press t...
Page 22 - Memory Problems; If a message says you are out of memory; If memory doesn’t increase after adding RAM; Modem Problems; If the modem seems slow
22 Troubleshooting and Diagnostics zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Memory Problems If a message says you are out of memory • Make sure drive C is not running low on free space. • Use the memory troubleshooter in Windows Help and Support. • If you are having memor...
Page 23 - If the modem dials incorrectly; If the modem dials but doesn’t connect
zt1000/xz300 and xt1500 Series Troubleshooting and Diagnostics 23 Troubleshooting and Self-Repair Guide If the modem dials incorrectly • Check the telephone number you entered, including any digits required for outside access or long distance. • In Control Panel, open Phone and Modem Options, and ch...
Page 24 - One-Touch Button Problems
24 Troubleshooting and Diagnostics zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide If the modem isn’t detected • Check the modem setup. In Control Panel, open Phone and Modem Options. • Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open th...
Page 25 - Parallel and USB Problems; If a USB mouse doesn’t work
zt1000/xz300 and xt1500 Series Troubleshooting and Diagnostics 25 Troubleshooting and Self-Repair Guide Parallel and USB Problems If a USB mouse doesn’t work • Make sure you followed the manufacturer’s installation instructions completely and have installed the mouse properly. If not, repeat the pro...
Page 26 - If the notebook doesn’t recognize a PC Card; Performance Problems; If the notebook pauses or runs sluggishly
26 Troubleshooting and Diagnostics zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide PC Card (PCMCIA) Problems If the notebook doesn’t recognize a PC Card • Remove and reinsert the PC Card. • Put the notebook on standby, then resume. • Restart the notebook. • If the card requires ...
Page 27 - If the notebook stops responding; Power and Battery Problems; If the notebook turns off immediately after it turns on; If the notebook has a short operating time
zt1000/xz300 and xt1500 Series Troubleshooting and Diagnostics 27 Troubleshooting and Self-Repair Guide • If the notebook’s hard disk drive runs frequently (as indicated by the hard drive light on the front of the notebook) while the notebook appears to be paused or running slowly, Windows is likely...
Page 28 - Printing Problems; Startup Problems
28 Troubleshooting and Diagnostics zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide • PC Card use can affect battery operating time. If the Time Remaining for the battery seems incorrect • The Time Remaining is an estimate based on the rate at which the notebook is using power at...
Page 29 - If the notebook won’t boot from battery power; Standby and Resume Problems; If the notebook takes a long time to resume after being on standby; Wireless Problems; If you have problems with wireless communication
zt1000/xz300 and xt1500 Series Troubleshooting and Diagnostics 29 Troubleshooting and Self-Repair Guide • Don’t use the touch pad while the notebook is starting up or resuming from standby or hibernation. • If the notebook still doesn’t respond, remove the battery and AC adapter, and remove any PC C...
Page 30 - If you cannot connect to a particular computer on the network; If your 802.11b wireless connection is dropped
30 Troubleshooting and Diagnostics zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide If you cannot connect to a particular computer on the network • Make sure the computer is properly connected to the network. • Make sure your TCP/IP setup is correct for your network: click Start,...
Page 31 - Using the e-DiagTools Diagnostic Tests; Running basic tests and documenting the results
zt1000/xz300 and xt1500 Series Troubleshooting and Diagnostics 31 Troubleshooting and Self-Repair Guide Using the e-DiagTools Diagnostic Tests The e-DiagTools hardware diagnostic program included with your notebook provides two levels of testing: automated testing using its basic hardware test, and ...
Page 32 - Using the BIOS Configuration Utility
32 Troubleshooting and Diagnostics zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide 10. After each run, press F2 to go back to the advanced tests screen, press F4 to view the support ticket, or press F3 to exit. e-DiagTools for Windows can also update the version of e-DiagTools o...
Page 35 - Reinstalling and Updating Software; Recovering the Factory Software Installation; CAUTION
zt1000/xz300 and xt1500 Series Reinstalling and Updating Software 35 Troubleshooting and Self-Repair Guide Reinstalling and Updating Software You can use the Recovery CDs or DVDs to recover the original factory software for your notebook. The Recovery CDs or DVDs also provide Windows drivers specifi...
Page 36 - Updating the Notebook BIOS
36 Reinstalling and Updating Software zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Updating the Notebook BIOS Hewlett-Packard may provide updates to the notebook’s BIOS to enhance the capabilities of your system. Check the HP Business Support Web site (www.hp.com/go/bizsuppor...
Page 37 - Removing and Replacing Parts; Caution
zt1000/xz300 and xt1500 Series Removing and Replacing Parts 37 Troubleshooting and Self-Repair Guide Removing and Replacing Parts This chapter shows how to remove and replace the notebook’s user-replaceable components. Caution Always provide proper grounding when performing repairs. W ithout proper ...
Page 38 - Removing the Battery; Table 1. Battery Replacement Part Numbers; Required Equipment
38 Removing and Replacing Parts zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Removing the Battery Table 1. Battery Replacement Part Numbers Description Part Number Exchange Part Number Battery, LiIon 8-cell F3172-60901 Required Equipment • None. Removal Procedure • Slide the ...
Page 39 - Removing the Optical Drive Module; Table 2. Optical Drive Module Replacement Part Numbers
zt1000/xz300 and xt1500 Series Removing and Replacing Parts 39 Troubleshooting and Self-Repair Guide Removing the Optical Drive Module Table 2. Optical Drive Module Replacement Part Numbers Description Part Number Exchange Part Number Drive, DVD module F5535-60911 Drive, DVD/CD-RW Combo module F5535...
Page 40 - Removing the Hard Disk Drive; Table 3. Hard Disk Drive Replacement Part Numbers; Figure 10. Removing the Hard Disk Drive
40 Removing and Replacing Parts zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Removing the Hard Disk Drive Table 3. Hard Disk Drive Replacement Part Numbers Description Part Number Exchange Part Number HDD-20GB 9.5mm IBM ATA100 FDB 0950-4318 F3257-69501 HDD-20GB 9.5mm, TOSH AT...
Page 41 - Figure 11. Removing the Hard Disk Tray
zt1000/xz300 and xt1500 Series Removing and Replacing Parts 41 Troubleshooting and Self-Repair Guide Figure 11. Removing the Hard Disk Tray Reassembly Notes • Insert the connector end of the drive through the opening in the tray, then lower the drive into place. • Carefully slide the hard drive asse...
Page 42 - Removing the Mini-PCI Card; Table 4. Mini-PCI Card Replacement Part Numbers
42 Removing and Replacing Parts zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Removing the Mini-PCI Card Certain notebook models include a mini-PCI card that contains either a modem or combined modem and 802.11 wireless. Table 4. Mini-PCI Card Replacement Part Numbers Descript...
Page 43 - Reassembly Notes
zt1000/xz300 and xt1500 Series Removing and Replacing Parts 43 Troubleshooting and Self-Repair Guide Figure 12. Removing the Mini-PCI Card Reassembly Notes • Reattach the cable(s) to the card, and tuck them into the compartment. • Gently press the card into the connector at an angle of about 30°, un...
Page 44 - Removing the Keyboard Cover; Table 5. Keyboard Cover Replacement Part Numbers
44 Removing and Replacing Parts zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Removing the Keyboard Cover Table 5. Keyboard Cover Replacement Part Numbers Description Part Number Exchange Part Number Cover, keyboard (with LED lens) F3398-60917 Required Equipment • #0 Phillips ...
Page 45 - Figure 14. Removing the Keyboard Cover
zt1000/xz300 and xt1500 Series Removing and Replacing Parts 45 Troubleshooting and Self-Repair Guide Figure 14. Removing the Keyboard Cover Reassembly Notes • Make sure the keyboard cover switch cable is securely connected to the motherboard. • Bend the center of the keyboard cover upward slightly, ...
Page 46 - Removing the Keyboard; Table 6. Keyboard Replacement Part Numbers
46 Removing and Replacing Parts zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Removing the Keyboard Table 6. Keyboard Replacement Part Numbers Description Part Number Exchange Part Number Keyboard, French (zt1100/xz200 series only) F3428-60903 Keyboard, French Canadian (zt1100...
Page 47 - Warning; Figure 16. Disconnecting the Keyboard
zt1000/xz300 and xt1500 Series Removing and Replacing Parts 47 Troubleshooting and Self-Repair Guide 4. Raise the top of the keyboard, then lift the keyboard up and out of the notebook. 5. Lay the keyboard face down on the top case, forward of its normal position, and disconnect the ribbon cable fro...
Page 48 - Removing an SDRAM Module; Table 7. SDRAM Module Replacement Part Numbers; Removing an Expansion SDRAM Module; Removal Procedure; Figure 17. Removing an Expansion SDRAM Module
48 Removing and Replacing Parts zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Removing an SDRAM Module The notebook has no SDRAM built into its motherboard, but has two slots for PC133 SDRAM modules: a system SDRAM slot beneath the keyboard (containing an SDRAM module installe...
Page 49 - Removing the System SDRAM Module; Figure 19. Removing the System SDRAM Module
zt1000/xz300 and xt1500 Series Removing and Replacing Parts 49 Troubleshooting and Self-Repair Guide Reassembly Notes • Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the module until the latches snap closed....
Page 50 - Removing the Speakers; Table 8. Speaker Replacement Part Numbers; Figure 20. Removing the Speakers
50 Removing and Replacing Parts zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Removing the Speakers Table 8. Speaker Replacement Part Numbers Description Part Number Exchange Part Number Kit, speakers (L/R) F5535-60921 Required Equipment • #0 Phillips screwdriver. Removal Proc...
Page 51 - Removing the Fan; Table 9. Fan Replacement Part Numbers
zt1000/xz300 and xt1500 Series Removing and Replacing Parts 51 Troubleshooting and Self-Repair Guide Removing the Fan Table 9. Fan Replacement Part Numbers Description Part Number Exchange Part Number Fan, heatsink F3398-60935 Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug...
Page 52 - Figure 21. Removing the Fan
52 Removing and Replacing Parts zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide Figure 21. Removing the Fan Reassembly Notes • Make sure the fan wires are not pinned under the fan, and is securely plugged into its socket. • If present, make sure the wireless cables are not trapp...
Page 53 - Replacing Small Parts and Accessories; Table 10. Replacing Small Parts
zt1000/xz300 and xt1500 Series Removing and Replacing Parts 53 Troubleshooting and Self-Repair Guide Replacing Small Parts and Accessories The following small parts are user-replaceable. Table 10. Replacing Small Parts Part Part Numbers Replacement Procedure Cover, mini-PCI Included in door kit F337...
Page 55 - Reference Information; Password Removal Policy
zt1000/xz300 and xt1500 Series Reference Information 55 Troubleshooting and Self-Repair Guide Reference Information This section includes information on HP’s password removal policy, and on notebook display quality. Password Removal Policy If the user forgets the system password, the user calls HP C...
