HP Z3200ps - Manuals

The printer's main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 44 in (1.12m) wide. Some major features of the printer are shown below: ● Print resolution of up to 2400 × 1200 optimized dpi, from a 600 × 600 dpi input, using the Best print-...

5. Hard power switch 6. Power cord plug in 7. Paper feeder The front panel Your printer's front panel is located on the front of the printer, in the center. It has the following importantfunctions: ● Assists you in troubleshooting issues ● Is used to perform certain procedures, such as cutting and u...

6. Up key - To go up in a menu or option, or to increase a value, for example when configuring the front-panel display contrast or the IP address. 7. Cancel key - To abort a procedure or interaction. 8. Power key - To turn the printer off or on, it also has a light to indicate the printer's status. ...

2 Installing the software ● Choose which connection method to use ● Connect to a network (Windows) ● Connect directly to a computer (Windows) ● Uninstall the printer software (Windows) ● Connect to a network (Mac OS) ● Connect directly to a computer (Mac OS) ● Uninstall the printer software (Mac OS)...

If your computer fails to find any printers on the network, the Printer Not Found window is displayed, which helps you to try to find your printer. If you have a firewall in operation; you may have to disable ittemporarily in order to find the printer. You also have the options of searching for the ...

Uninstall the printer software (Windows) 1. Insert the HP Start-Up Kit CD into your CD drive. If the CD does not start automatically, run the autorun.exe program in the root folder of the CD. 2. Select Modify Installation and follow the instructions on your screen to uninstall the printer software. ...

12. Your printer is now connected. In the Printer Queue Created screen, click Quit to exit, or Create New Queue if you want to connect another printer. 13. When the HP Printer Setup Assistant has finished, you can remove the CD from the CD drive. If the printer driver is already installed, the HP Pr...

3 Personalizing the printer ● Turn printer on and off ● Change the language of the front-panel display ● Access the HP Printer Utility ● Access the Embedded Web Server ● Change the language of the HP Printer Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● T...

Turn printer on and off TIP: The printer can be left powered on without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has not been used for a certain period of time (the defaulttime is determined by Energy Star), it saves power by going into sl...

To access the Embedded Web Server on any computer, open your Web browser and give the addressof your printer. You can find out the address of your printer (starting with http: ) from the front-panel display, by looking at the status screen. If you have followed these instructions but failed to get t...

Change the front-panel display contrast To change the contrast of the front-panel display, go to the front panel and select the Setup menu icon , then Front panel options > Select display contrast , and enter a value using the Up or Down key. Press the OK key to set the value. The default contras...

4 Paper handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper presets ● Print on loaded paper ● Move the paper ● Maintain the paper ● Change the drying time ● Tu...

General advice TIP: Before starting a paper loading process, make sure you have enough room around the printer, both in front and behind. CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. NOTE: All paper must be 11 inches (28 cm) o...

TIP: You may need two people to handle a large roll. 5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not,remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on thespindle showing the correct orientation. NOTE: Fro...

Easy loading procedure 1. Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not put theend completely into the roll holder. 2. Rest the blue end of the spindle on the right side roll holder. 3. With both hands, push the spindle into both roll holders at the s...

8. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 113 . 9. The printer checks the alignment and measures the width. It cuts a strip off the leading edge ofglossy or satin paper to...

3. Select Paper load . 4. Select Load roll . 5. Continue with step 9 of the easy loading process (see Select your paper category and type. on page 28 ). Unload a roll Before unloading a roll, check whether there is paper on the roll or whether the end of the paper is nolonger attached to the roll, a...

2. Select Unload paper . 3. Continue from step two of the Unload paper key process. Roll out of paper procedure If the end of the paper is no longer attached to the roll, use the following procedure. 1. If you have already started the unload process, press the Cancel key on the front panel to cancel...

3. Select Paper load . 4. Select Sheet, with skew check or Sheet, without skew check . NOTE: The recommended option is Sheet, with skew check . NOTE: If you load without a skew check, print previews may not work properly. See Preview a print on page 46 . 5. Continue with step 5 of the easy loading p...

Paper menu procedure You can also unload a sheet from the Paper menu. 1. Select the Paper menu icon . 2. Select Unload paper . The sheet unloads out of the front of the printer, either catch it manually or allow it to fall into the basket. View information about the paper To view the loaded paper in...

NOTE: Photo and coated paper requires careful handling, see The print is scuffed or scratched on page 124 . Paper presets Each supported paper type has its own characteristics. For optimum print quality, the printer changesthe way it prints on each different paper type. For example, some may need mo...

6. Check that the new paper type appears in the Additional paper or Custom paper category in your printer's front panel. 7. Synchronize the new paper type with the driver by opening the HP Printer Utility. Select your printer,then the Color Center tab, then Paper Preset Management and Synchronize Pa...

8. Click Next under Windows, Continue under Mac OS. 9. If the paper type permits, the printer performs a color calibration (about 10 minutes) and createsthe ICC profile (about 20 minutes). Now that you have created the paper preset, you will be able to select the paper type from the frontpanel and f...

5 Printing ● Select print quality ● Select paper size ● Select margins options ● Print with shortcuts ● Rescale a print ● Preview a print ● Print a draft ● High-quality printing ● Print in gray shades ● Print with no margins ● Reprint an old job ● Rotate an image ● Print with crop lines ● Print on s...

Select print quality The printer has various print-quality options because best-quality printing requires some loss of speed,while fast printing implies some reduction in print quality. Therefore, the standard print-quality selector is a slider that allows you to choose between quality andspeed. Alt...

Select margins options By default, the printer leaves a 5 mm margin between the edges of your image and the edges of thepaper (17 mm at the foot of a sheet of paper). However, you can change this behavior in several ways. ● In the Windows driver dialog: select the Paper/Quality tab and then the Marg...

You can see a list of available shortcuts; select the one that matches the kind of job you want to print. The driver options are now adjusted to suit your job. You can either print immediately, or examine thesettings to check that you agree with them. If you like, you can select a shortcut and then ...

If you are printing to a single sheet, you must ensure that the image can actually fit onto the sheet,otherwise the image will be clipped. Preview a print Previewing a print on the screen allows you to check the layout of the print before printing, which mayhelp you to avoid wasting paper and ink on...

If you have a high-resolution image If your image has a resolution greater than the rendering resolution (which you can see in the driver's Paper/Quality tab under Windows), print sharpness may be improved by selecting the Maximum Detail option. ● In the driver dialog (Mac OS Print dialog): select c...

In addition, you may be able to use your operating system's printer spooler to reprint old jobs, if youhave already told the spooler to save old jobs. This facility depends on your operating system. Rotate an image By default, images are printed with their shorter sides parallel to the leading edge ...

Autorotate With some printer drivers, you can also select the Autorotate option, which will automatically rotate by 90 degrees any oversized portrait images in order to save paper. Print with crop lines Crop lines indicate where the paper should be cut to reduce it to your selected page size. You ca...

Use ink economically Here are some recommendations for making economical use of ink. ● Clean the printheads only when needed, and clean only those printheads that need cleaning.Cleaning the printheads can be useful, but it uses ink. ● Leave the printer permanently turned on so that it can maintain t...

6 Color management ● What is color? ● The problem: color in the computer world ● The solution: color management ● Color and your printer ● A summary of the color management process ● Color calibration ● Color profiling ● Color management options ● Color adjustment options ● Color management scenario...

What is color? We see the world around us as steeped in color, where color is in the first instance simply an aspect ofhow we experience our environment. Color is therefore subjective. Upon further inspection we find thatour color experiences are closely related to brain activity that is triggered b...

1. All colors 2. Computer monitor gamut 3. CMYK press gamut Finally, there are some color spaces that are not device-dependent, but instead represent how a viewersees colors, such as CIE Lab or CIECAM02 defined by the CIE (Commission Internationale del’Éclairage). The advantage of these spaces is th...

an RGB ICC profile, describing its color behavior for the paper that was loaded at the time ofmeasuring. ● CMYK mode: ◦ SWOP: abbreviation of “Specifications for Web Offset Publications”, a set of press standards defined for a typical US press and for different types of paper ◦ ISO 12647-2: a set of...

A summary of the color management process To get the accurate and consistent colors that you want, you should follow these steps for each papertype that you use. 1. If your paper type is not already known to the printer, add it to the printer's list of known papers.See To create your own paper prese...

Color calibration Color calibration enables your printer to produce consistent colors with the particular printheads, inksand paper type that you are using, and under your particular environmental conditions. After colorcalibration, you can expect to get identical prints from any two different print...

The calibration process is fully automatic and can be performed unattended after you have loaded paperof the type you wish to calibrate—which should be A4, Letter or any larger size. The process takes about 8–10 minutes and consists of the following steps. 1. A calibration test chart is printed, whi...

In order to print accurate colors, it is necessary to convert the color values in your files to the color valuesthat will produce the correct colors from your printer, your inks and your paper. An ICC color profile isa description of a printer, ink and paper combination that contains all the informa...

NOTE: Chart measurement may not be successful if you load the chart as a single sheet without skew check. 4. From the measurements made by the spectrophotometer, the printer calculates the ICC profile foryour printer, inks and paper type. 5. The new ICC profile is stored in the correct system folder...

Advanced profiling To meet advanced color profiling needs, HP offers an optional Advanced Profiling Solution with softwareand monitor-calibration hardware at much lower cost than competing solutions. See HP Advanced Profiling Solution on page 109 . Color management options The aim of color managemen...

Color management example with Photoshop In this example, you have an Adobe RGB image that you want to print from Photoshop. There are threeways of doing it. ● Select Let Photoshop determine colors in Photoshop. Select Application-Managed Colors in the printer driver. Color management is done in Phot...

Under either operating system, you will then be able to make adjustments using a lightness slider andthree color sliders. ● The lightness slider simply makes the whole print lighter or darker. ● The color sliders can be used to fade or emphasize each of the primary colors in the print. Theprimary co...

7 Retrieving printer usage information ● Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job ● Cost accounting ● Request accounting data by E-mail 78 Chapter 7 Retrieving printer usage information ENWW Pr in te r u s age

Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check printer usage statistics on page 79 . ● View ink and paper usage for each of your recent jobs by u...

Cost accounting The usage statistics tell you the quantities of supplies that have been used. If you would like to assigna cost per unit to each item, your statistical report can include costs as well as quantities. 1. Access the Embedded Web Server, see Access the Embedded Web Server on page 19 . 2...

8 Handling ink cartridges and printheads ● About the ink cartridges ● Check ink cartridge status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check printhead status ● Remove a printhead ● Insert a printhead ENWW 81 Ink and p ri n th ea ds

About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper.You can purchase 130 ml ink cartridges for your printer, see Accessories on page 101 . CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensi...

4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. Be...

3. Insert the ink cartridge into its slot. 4. Push the cartridge into the slot until it snaps into position. You should hear a beep and seeconfirmation that the cartridge has been inserted. If you have difficulty, see Cannot insert an ink cartridge on page 138 . 5. When all cartridges have been inse...

CAUTION: Observe precautions when handling printheads because they are ESD-sensitive devices (see the Glossary on page 160 ). Avoid touching pins, leads and circuitry. Check printhead status The printer automatically checks and services the printheads after each print. Follow the steps belowto get m...

8. To remove a printhead, lift up the blue handle. 9. Using the blue handle, use steady force to disengage the printhead. 10. Pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly because this can damage the printhead. 11. The front-panel displa...

9 Maintaining the printer ● Check printer status ● Clean the exterior of the printer ● Replace the cutter ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Change the battery ● Printer maintenance kits ● Secure Disk Erase 92 Chapter 9 Maintaining...

Check printer status You can check the current status of the printer in various ways: ● If you start the HP Printer Utility and select your printer, you see a page of information describingthe status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see info...

12. Put the left end cover back on the printer, aligning the protrusions with the holes in the printer. 13. Close the ink cartridge cover. 14. At the front panel, turn the printer back on. The printer checks that the cutter has been correctlyinstalled. Look at the front panel and follow its instruct...

5. Before transporting the printer, secure the rear tray in the closed position with tape. Otherwise, thetray could open and perhaps break and fall out of the printer. If you need to leave the printer turned off for a long time, follow the additional steps below. 1. Turn off the power using the Powe...

If you experience very slow progress while uploading the firmware file to the printer, the reason couldbe that you are using a proxy server. In that case, try bypassing the proxy server and accessing theEmbedded Web Server directly. ● In Internet Explorer 6 for Windows, go to Tools > Internet Opt...

10 Accessories ● How to order supplies and accessories ● Introduction to the accessories ENWW 101 Ac ce ss o ri e s

How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/z3200/supplies/ or http://www.hp.com/go/z3200/accessories/ on the Web. ● Contact your local dealer. The rest of this chapter lists the available suppli...

Table 10-2 Printheads Printhead Part number HP 70 Light Magenta & Light Cyan Printhead C9405A HP 70 Magenta & Yellow Printhead C9406A HP 70 Photo Black & Light Gray Printhead C9407A HP 70 Blue & Green Printhead C9408A HP 73 Matte Black & Chromatic Red Printhead CD949A HP 70 Gloss...

Paper type g/m² Length Width Part numbers Photographic Paper Professional Satin Photo Paper 300 19 in = 483 mm 13 in = 330 mm Q8839A Matte Photo Paper 196 19 in = 483 mm 13 in = 330 mm Q5492A Proofing Paper Professional High-gloss ContractProofing Paper 200 19 in = 483 mm 13 in = 330 mm Q8662A (EN) ...

Introduction to the accessories Stand The printer stand is used to support the printer and the basket, which collects prints as they emergefrom the printer. The main alternative to the stand is to put the printer on a desk. The stand is normally provided with the HP Designjet Z3200. However, the HP ...

11 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The paper has jammed ● Prints do not fall neatly into the basket ● The sheet stays in the printer when the print has been completed ● The paper is cut when the print has been completed ●...

The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer; you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so bythe front-panel display. The printe...

If the sheet is not caught by the printer, the front-panel display asks to push paper further into the printer,and tries to feed the paper again. If the sheet is caught by the printer but is not inserted straight, the front panel displays the followinginstructions. 1. When prompted by the front-pane...

The paper has jammed When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. 1. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the way. 4. Lift the blue lever a...

The roll is loose on the spindle The roll may need to be replaced or reloaded. If your roll has a three-inch cardboard core, ensure thecore adaptors supplied with the printer have been installed, see Load a roll onto the spindle on page 23 . A strip stays on the output tray and generates jams If a s...

Recalibrating the paper advance procedure If you are using a a transparent paper type, omit the first two steps below and advance to step 3. 1. From the front panel, select the Image Quality Maintenance menu icon , then Calibrate paper advance . The printer automatically recalibrates the paper advan...

12 Troubleshooting print-quality issues ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the paper ● Vertical dotted or dashed lines o...

Alternatively, or if you have other print quality problems, you can continue reading this chapter. Horizontal lines across the image (banding) If your printed image suffers from added horizontal lines as shown (the color may vary): 1. Check that the paper type you have loaded corresponds to the pape...

The whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the frontpanel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are printing on the correct side of the paper. 3. Check that y...

1. Check that the paper type you have loaded corresponds to the paper type selected in the frontpanel and in your software. To check on the front panel, use the View loaded paper key. 2. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper, HP SuperHeavyweight Coated Paper or th...

Whenever you notice this problem, cancel the printing job immediately. Press the Cancel key and also cancel the job from your computer application. Soaked paper can damage the printheads. Try the following suggestions to avoid this problem: 1. Check that the paper type you have loaded corresponds to...

NOTE: We recommend keeping the starwheels in the Down position by default for all non-glossy paper types, for better print quality and paper control; change to the Up position only if this problem occurs. Vertical continuous lines on the print When loading a thick single sheet using the rear tray, t...

Colors are inaccurate If the colors of your print do not match your expectations, try the following: 1. Check that the paper type you have loaded corresponds to the paper type selected in the frontpanel and in your software. To check on the front panel, use the View loaded paper key. At the same tim...

The image is incomplete (clipped at the bottom) ● Did you press Cancel before all the data were received by the printer? If so, you have ended the data transmission and will have to print the page again. ● The I/O timeout setting may be too short. This setting determines how long the printer waits f...

4. Try aligning the printheads. See Align the printheads on page 142 . After alignment, you may wish to reprint your job in case the problem has been solved. 5. Go to the front panel and press the View loaded paper key to see the paper advance calibration status. If the status is RECOMMENDED, you sh...

● The borders of colored blocks are wrongly colored. To correct this kind of problem: 1. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 86 and Insert a printhead on page 88 . 2. Align the printheads. See Align the printheads on page 142 . Lines are d...

Lines are blurred Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1. Check that your environmental conditions (temperature, humidity) are suitable for high-qualityprinting. See Environmental specifications on page 159 . 2. Check that the paper ty...

And here is an example of the same printhead in a bad state: The gloss enhancer (E) cannot be seen when printed on its own, because it is a clear fluid. To make itvisible in the Image Diagnostics Print, it is printed over gray ink (G). ● In part 1 (top), the gloss enhancer is seen as a slightly diff...

4. If the problem remains, try cleaning the printhead drop detector. The printer normally notifies youwhen this is necessary, but it may be worth trying even if the printer has not suggested it. See Clean the printhead drop detector on page 140 . 5. If the problem still remains, replace any persiste...

The front-panel display recommends reseating or replacing a printhead 1. From the front panel, turn the power off then on. 2. Check the front-panel display message, if it shows the ready message, the printer is ready to print.If the problem remains continue with the next step. 3. Remove the printhea...

Clean the printhead drop detector The printhead drop detector is a sensor that detects which nozzles on the printheads are not printing inorder to substitute them for good printing nozzles. If particles, such as fibers, hair or paper pieces, blockthe sensor print quality is affected. When the front ...

6. With a dry lint-free cloth, wipe the surface of the drop detector to remove any non-visible debris. 7. Close the window. 8. Plug in and switch on the printer. 9. Power the printer on at the front panel. Align the printheads Precise alignment between printheads is essential for accurate colors, sm...

3. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern.Ensure the transparent window is closed, as a strong light source near the printer during printheadrealignment can affect alignment. 4. The process takes about six minutes. Wait until the front-...

14 Troubleshooting general printer issues ● The printer does not print ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the HP Printer Utility ● Some Color Center options are unavailable ● Cannot access the Embedded Web Server ● Automatic file system che...

The printer does not print If all is in order (paper loaded, all ink components installed and no file errors), there are still reasonswhy a file you have sent from your computer may not start printing when expected: ● You may have an electrical power problem. If there is no activity at all from the ...

● If the printer is connected to a network, try using it when connected directly to your computerthrough a USB cable. ● If your printer is connected to your computer through any other intermediate devices, such as switchboxes, buffer boxes, cable adapters, cable converters, etc., try using it when c...

If you are using a proxy server, try bypassing the server and accessing the Web server directly. ● In Internet Explorer 6 for Windows, go to Tools > Internet Options > Connections > LAN Settings , and check the Bypass proxy server for local addresses box. Alternatively, for more precise con...

● Office features or paper saving options ● Back to front printing To get the same results, use the equivalent features available in QuarkXPress. Printer alerts Your printer can communicate are two types of alerts: ● Errors: Mainly alerting you to the fact that the printer is unable to print. Howeve...

15 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, pleasefollow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response,contact HP Supp...

16 HP Customer Care ● Introduction ● HP Professional Graphics Services ● HP Proactive Support ● Contact HP Support 152 Chapter 16 HP Customer Care ENWW HP C u st o m er Care

Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades...

HP Care Packs and Warranty Extensions include remote support. On-site service is also provided ifnecessary, with two alternative response-time options. ● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please vis...

● If you have installed third-party software drivers and RIPs, see their documentation. ● If you call one of the Hewlett-Packard offices, please have the following information available tohelp us answer your questions more quickly: ◦ The printer you are using (the product number and the serial numbe...

17 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications 156 Chapter 17 Printer specifications ENWW Spec if ications

Functional specifications Table 17-1 HP 70 ink supplies Printheads Two inks in each printhead: gloss enhancer and gray, blue andgreen, magenta and yellow, light magenta and light cyan,photo black and light gray, and matte black and red Ink cartridges Cartridges containing 130 ml of ink: gloss enhanc...

Table 17-5 Mechanical accuracy ±0.2% of the specified vector length or ±0.3 mm (whichever is greater) at 23°C (73°F), 50-60% relative humidity, on E/A0printing material in Best or Normal mode with HP Matte Film roll feed. Table 17-6 Graphic languages supported HP Designjet Z3200 Photo Printer HP-PCL...

Environmental specifications Table 17-11 Printer environmental specifications Temperature range Humidity range Operating for optimal print quality 22°C to 26°C (72°F to 79°F) 30% to 60% Operating for standard printing 15°C to 35°C (59°F to 95°F) 20% to 80% Printer without consumables 5°C to 40°C (41...

Glossary AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking, not supported by this printer. Apple now recommends TCP/IP networking instead. Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer ne...

Index A accessories order 108 accounting with costs 80 accounting data by E-mail 80acoustic specifications 159alerts 149 B banding problems 118basket output problems 117 battery change 99black and white 49blurred lines 133buzzer on/off 20 C calibration color 60 change printing properties 37clean the...