HP Presario 2100 series - Manuals

Introduction This manual provides reference information for servicing the HP Pavilion ze5200, ze4200, and ze4100 Notebook PCs (technology code KE), Compaq Evo Notebook 1050v and 1010v Series (technology code KE), and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs (technology code KE). It is ...

1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to change. Table 1-1. Notebook Products Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Pavilion ze5200 Notebook...

Features The following three illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2. Figure 1-1. Front View 1. Notebook open/close latch. 2. One-touch buttons. 3. Keyboard status lights. 4. Power button. Turns the notebook on and off. 5. Touch pa...

Operation This section gives an overview of the notebook’s operation. Turning the Notebook On and Off You can start and stop your notebook using its power button. However, at certain times you might want to use other methods to start or stop the notebook—depending on power considerations, types of a...

Checking the Status of the Notebook The main status lights on the front of the notebook report power status, battery status, and hard disk activity. Table 1-4. Main Status Lights (front of notebook) Meaning Power status On: notebook is on (even if the display is off). Blinking: notebook is in Standb...

Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key —a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys. Table 1-6. Fn Hot Keys Hot Key Effect Fn+F1 Decreases the display br...

Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn the notebook off. If this happens, try the following in the order listed. Press the power button to restart. • If possible, shut down Windows: Windows XP: press CTRL+ALT+DEL, and then click Sh...

Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook Web site (www.hp.com/notebooks). Table 1-7. Specifications Physical Attributes Size (14-inch display): 328 × 272 × 33 mm (12.9 ×...

Internal Design The motherboard PCA is the central component of the notebook’s design. It plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard. The following figure shows the connections among the notebook’s replaceable electronic module...

2 Removal and Replacement This chapter tells you how to remove and replace the notebook’s components and assemblies. The items marked by • in the following table are user-replaceable. Table 2-1. Removal Cross-Reference • Assembly, speaker (page 2-12). Battery, CMOS (page 2-36). • Battery, main (page...

Disassembly Flowchart The following diagram shows the general “path” you will use when disassembling the notebook to access any particular component. Figure 2-1. Disassembly Flow Service Manual Removal and Replacement 2-3

Removing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then pull the battery out of its compartment. Figure 2-2. Removing the Battery 2-4 Removal and Replacement Service Manual

Removing a SDRAM Module (User-Replaceable) The notebook has no system memory built into its motherboard, but has two slots for SDRAM modules. One slot contains an SDRAM module that was factory installed. Note HP Pavilion ze5200, ze4200, ze4100, Compaq Evo Notebook N1050v and N1010v, and Presario 250...

Removing the Wireless LAN Mini-PCI Card (User-Replaceable) Certain notebooks include a wireless LAN mini-PCI card under the mini-PCI door on the bottom of the notebook. Caution Handle the Mini-PCI card only by its edges and provide proper grounding, or you might damage the card through electrostatic...

Removing the Hard Disk Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure Important If you are installing a new hard disk drive, load the factory software and operating system on the drive as described in “Recovering the Factory Software,” as shown on the next p...

4. 5. Remove the screws from the drive and drive tray, then lift the drive out of the tray. Remove the connector from the hard disk drive. Figure 2-6. Removing the Hard Disk Drive Tray Recovering the Factory Software The following procedure describes how to recover the notebook’s original software a...

Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2-4. Replacing Small Parts (User-Replaceable) Part Replacement Procedure Rubber screw plugs, display (on display bezel) Insert a small flat-blade screwdriver under the rubber screw plug and pry it loose. T...

Removing the Keyboard Cover (User-Replaceable) Required Equipment • #1 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. 2. 3. Unplug the AC adapter, if present, and then remove the battery. Remove the two hinge cover screws that secure the keyboard cover to the rear of the ...

Removing the Speaker Assembly (User-Replaceable) Note: The following speaker assembly removal procedures apply only to Compaq Evo Notebook N1010v and Compaq Presario 1100 Series notebooks. The Pavilion ze4100 Series notebook speakers are integrated into the top case. Refer to the “Removing the Top C...

Removing the Keyboard (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. 2. 3. 4. 5. 6. Unplug the AC adapter, if present, and remove the battery. Remove the keyboard cover (page 2-10). Remove the screws that secure the keyboard to the top case. Lift up on the keyb...

Removing the Switchboard PCA (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. 2. 3. 4. 5. Unplug the AC adapter, if present, and then remove the battery. Remove the keyboard cover (page 2-10). Disconnect both the 2-wire and 4-wire cables that connect the switchbo...

Removing the CD/DVD Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. 2. 3. 4. 5. Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Keyboard cover (page 2-10). • Keyboard (page 2-13). Remove the screws that secu...

Removing the Display Assembly (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. 2. 3. 4. 5. 6. 7. Unplug the AC adapter, if present, and remove the battery. Remove the keyboard cover (page 2-10). Remove the two retaining screws from the rear of th...

Reassembly Notes Important After replacing the display assembly or motherboard, you must use the Service Utilities floppy disk to reprogram the EEPROM on the motherboard for the new display. 1. Download the notebook series service package from the Partnership Web site (see page vi), and create a Ser...

Removing the Top Case (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. 2. 3. 4. 5. 6. Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Spe...

Removing the Floppy Drive (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. 2. 3. 4. 5. 6. Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). •...

Removing the CPU Module (Authorized Service Providers Only) Required Equipment • Small flat-blade screwdriver. Removal Procedure 1. 2. Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchbo...

Removing the Motherboard (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure Note: Before Replacing the Motherboard If possible, record the computer’s electronic serial number before you replace the motherboard. You will then store the electronic seria...

Reassembly Notes Important After replacing the display assembly or motherboard, you must use the Service Utilities floppy disk to reprogram the EEPROM on the motherboard for the new display. 1. Download the notebook Series service package from the Partnership Web site (see page vi), and create a Ser...

Replacing Components on a Bottom Case Reassembly Procedure 1. 2. 3. 4. 1. 2. 3. 4. 5. Transfer the plastic wireless panel, and if present, the docking port cover from the old bottom case to the new bottom case. Install a new Microsoft Product ID label. Transfer the old serial number label and instal...

Repairing the BIOS IC (Authorized Service Providers Only) The notebook’s BIOS IC cannot be replaced separately. If it is defective, you must replace the motherboard. In some cases, however, you might be able to reprogram a malfunctioning BIOS IC using either e-DiagTools for Windows, a BIOS floppy di...

Removing Other Components (Authorized Service Providers Only) Required Equipment • #0 and #1 Phillips screwdrivers. • Small flat-blade screwdriver. Removal Procedure 1. 2. Unplug the AC adapter, if present, and remove the battery. Remove the assemblies and follow the additional steps listed in the t...

3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information ! Checking for customer abuse (page 3-3). ! Troubleshooting...

Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below. Check the customer’s descriptionof the problem and any supportinginformation. Try to duplicate the customer’sproblem. Trou...

Checking for Customer Abuse Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case: • If the shipping box is seriously damaged, customer abuse cannot be declared. • If the damage could have a cause other than customer abuse, cus...

Swapping modules that might be defective with others known to be good is generally an ideal way to find the module responsible for the problem. A failure symptom is rarely caused by more than one module, so you will not usually need to replace more than one to correct a particular failure. After you...

Suggestions for Troubleshooting Table 3-2. Scope of Diagnostic Tools Function e-Diagtools Power-On Self-Test Sycard PCCtest 450 WMI/ Toptools (if installed) BIOS Setup Bootup Tests Describes Configures Processor Tests Describes Memory Tests Tests Describes Describes Fan Tests Batteries Tests (CMOS b...

Diagnostic Tools This section describes the following diagnostic tools you can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page...

Windows Management Instrumentation (WMI) The Windows Management Instrumentation is basically sets of rules for accessing information about a notebook. WMI allows an application to determine, for example, the operating system being used, which hardware and software components are in the notebook, and...

4 Replaceable Parts This chapter contains an exploded view of the notebook and the following lists of parts: • Notebook replaceable parts (page 4-3). • Accessory replacement parts (page 4-11). • Part number reference (page 4-12). Service Manual Replaceable Parts 4-1

5 Reference Information This chapter includes the following reference information: • Password removal policy. • Display quality statement. Password Removal Policy If the user forgets the system password, the user calls Technical Support to determine the proper removal procedure. The user must provid...

Hewlett-Packard Display Quality Statement TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections mi...

Service Notes and Obsolete Parts Service notes containing important repair information for these products will be issued as needed. These notes are available online at the Partnership Web site—see page vi. 5-4 Reference Information Service Manual