Page 3 - Contents; Scanner overview
Contents 1 Scanner overview What you can do with the scanner.............................................................................................3Scanner hardware......................................................................................................................4 Scanner fr...
Page 5 - Scanner overview; What you can do with the scanner
1 Scanner overview This user guide covers what you need to know about using the HP Scanjet N8400 seriesscanner. • What you can do with the scanner • Scanner hardware • Scanner software • Where to get additional information • Accessibility What you can do with the scanner The following table summariz...
Page 6 - Scanner hardware; Scanner front panel buttons; Power Save button; Quick start buttons
Scanner hardware 1 Front panel 2 Automatic document feeder 3 Power button Scanner front panel buttons Use the buttons on the scanner front panel to start a scan, select a destination for a scan,and configure some scanner settings. 1 Power Save button 2 Quick start buttons 3 Copy buttons 4 Scan Docum...
Page 8 - Scanner lamp setting; Scanner software; HP Smart Document Scan Software
Tools button Use the Tools button to open the HP Scanner Tools Utility where you can assign profiles to quick start buttons, choose which profiles are selectable from the scannerfront panel, and view information about scanner settings, status, and maintenance. Cancel button Press the Cancel button t...
Page 10 - Where to get additional information
Use the Maintenance tab to view the scanner usage and maintenance history and to run a test scan pass. Where to get additional information Several sources of information describe using the scanner and the scanning software. Setup and Support Guide Use the printed Setup and Support Guide that came wi...
Page 12 - Basic scanning steps; Scan Document To; Basic copying steps; Number of Copies
2 Scan and Copy The following topics describe how to scan or copy originals using the scanner and thescanner software. • Basic scanning steps • Basic copying steps • Load originals • Scan from the scanner front panel buttons • Scan from HP Smart Document Scan Software • Scan from other software prog...
Page 13 - Load paper into the document feeder
Load originals • Place an original on the scanner glass • Load paper into the document feeder Place an original on the scanner glass Place items that do not meet the specifications for the automatic document feeder (ADF)directly onto the scanner glass. Minimum size: Any size Maximum size: 215.9 mm x...
Page 14 - Scan from the scanner front panel buttons
NOTE: For information on how to enable long-page support, see Long pages . To load paper into the document feeder, follow these steps: 1. Insert a multiple page document with the printed first page of the document facing upand with the top of the document into the feeder. 2. Adjust the paper guides ...
Page 16 - Set up an HP Smart Document Scan Software profile
3 Set up scan profiles An HP Smart Document Scan Software profile contains settings for scanning, processing,and saving or sending scanned documents. You can set up profiles for use with the Scan Document To button on the scanner front panel. The profiles provide a fast, efficient way to scan. You c...
Page 18 - Import and export profiles
To choose the profiles that are displayed on the scanner front panel, follow these steps: 1. To open the HP Scanner Tools Utility, do one of the following:• Double-click the HP Scanner Tools Utility icon on the computer desktop. • Press the Tools ( ) button on the scanner front panel. • Click Start ...
Page 19 - Order maintenance and scanning supplies; Enter; Clean the scanner glass
4 Care and maintenance This section presents information about how to care for and maintain the scanner. • HP Scanner Tools Utility Maintenance tab • Order maintenance and scanning supplies • Clean the scanner glass • Maintain the automatic document feeder (ADF) • Remove the automatic document feede...
Page 20 - Maintain the automatic document feeder (ADF); Clean the paper path
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glasscleaner. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of whichcan damage the scanner glass. Avoid isopropyl...
Page 21 - Clean; Clean the ADF window
5. Click the Clean button to feed the cloth through the scanner. CAUTION: Wait two minutes for the components to dry before proceeding to the next step. 6. Place up to five pages of printed paper in the ADF. Scan and view the results. 7. If streaks still appear, repeat steps 3 through 6. The cleanin...
Page 22 - Clean the feed roller; Feeder Maintenance
4. Locate the clear scan window inside the ADF and clean it with an HP paper-pathcleaning cloth. 5. Locate the white strip on the inside of the access door and clean it. 6. Replace the ADF access door: a . Position the door over the ADF opening. b . Press the door into place until it both sides clic...
Page 25 - Replace the feed roller and separation pad
8. Close the ADF hatch, and then reconnect the USB cable and power cable to thescanner. 9. Press the Power switch to the on position, and then update the scanner maintenance history: a . Press the Tools ( ) button on the scanner front panel to open on the HP Scanner Tools Utility. Click the Maintena...
Page 27 - Troubleshooting; Scanner error messages
5 Troubleshooting This section contains solutions for common problems with the scanner. • Scanner error messages • Scanner initialization or hardware problems • Scanner operation problems • Scanner buttons are not working correctly • Automatic document feeder (ADF) problems • Contact HP Support For ...
Page 29 - Scanner initialization or hardware problems; Scanner does not start
Scanner Error Message Recovery Process 04 Follow these steps to resolve the error: 1. Check the USB connection between the scanner and thecomputer. For more help, see Check the cables . 2. Verify that the scanner is correctly enumerated on the host. Ifnot, try uninstalling and then reinstalling the ...
Page 30 - Scanner has stopped working correctly; Programs and Features; Scanner operation problems; Scanner will not turn on; Disable front
Scanner has stopped working correctly If the scanner stops scanning, follow these steps. After each step, start a scan to see ifthe scanner is working. If the problem persists, proceed with the next step. 1. A cable might be loose. Ensure that both the USB cable and power supply are properlyconnecte...
Page 31 - Duplex
Scanner lamp stays on The scanner lamp should time out and turn off automatically after a period of inactivity(about 15 minutes). This is the Power Save mode.If the scanner lamp remains on after a long period of inactivity, turn off the scanner, wait30 seconds, and then turn the scanner back on. Sca...
Page 32 - Scanner glass is dirty; Scan files are too large
Scanned images are not straight The item might have shifted when you closed the lid. Straighten the original on thescanner glass, and then scan again.Verify that the document feeder guides are centered on the scanner and set to anappropriate width for the original being scanned. Make sure the paper ...
Page 34 - Paper does not feed from the ADF; Advanced Technical Features
Automatic document feeder (ADF) problems Use this section to help resolve issues that might occur when scanning from the ADF. • Paper jamming, skewing, misfeeds, or multiple-page feeds • Paper does not feed from the ADF • The bottom of the scanned image is cut off • The scanned images have streaks o...
Page 35 - The scanned images have streaks or scratches; Care and; An item loaded in the ADF jams repeatedly; Clear jams from the ADF
The scanned images have streaks or scratches After each step, try another scan to see if the streaks or scratches are still apparent. Ifso, then try the next step. For information on cleaning the scanner, see the Care and maintenance section. 1. Check that the originals are clean and unwrinkled. 2. ...
Page 38 - Contact HP Support
Remove a paper jam within the ADF1. Remove any loose pages from the ADF input tray. 2. Open the scanner lid. 3. Locate the ADF access door on the underside of the ADF. 4. Press the tabs on the door, and then pull the door toward you until it detaches fromthe ADF. 5. Remove any paper inside the ADF. ...
Page 39 - Advanced technical features
6 Advanced technical features Experienced document management professionals might be interested in the following scanfeatures. These features are available from any document TWAIN or ISIS application that allowsyou to modify the scan settings in its user interface. • Long pages • Color dropout • Mis...
Page 41 - Index
Index A accessibility 9ADF clean window 19cut-off images 32feeding, troubleshoot 32jams 33maintain 18maintenance 18skewed pages 32streaks, troubleshoot 33 applications scan from 13 B black scans, troubleshoot 29buttons troubleshoot 31 C clean ADF window 19feed roller 20paper path 18scanner glass 17 ...
