Page 3 - Contents
Contents 3 Contents Operations................................................................................................................................... 7 Power up the server .......................................................................................................................
Page 7 - Operations; Power up the server
Operations 7 Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Sta...
Page 8 - Remove the tower bezel (ML110 G6 servers); Remove the tower bezel (ML150 G6 servers)
Operations 8 Remove the tower bezel (ML110 G6 servers) 1. Remove the access panel (on page 7 ). 2. To release the bezel, push the left side of the bezel. 3. Release the tabs, then turn the bezel counter-clockwise to remove it. To replace the component, reverse the removal procedure. For server-speci...
Page 9 - Setup; Optional installation services; Space and airflow requirements
Setup 9 Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a s...
Page 10 - Temperature requirements
Setup 10 In a tower configuration, leave at least a 7.6-cm (3.0-in) clearance space at the front and back of the server for proper ventilation. Rack server To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: • Leave...
Page 11 - Power requirements; Electrical grounding requirements
Setup 11 CAUTION: To reduce the risk of damage to the equipment when installing third-party options: • Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA. Power...
Page 12 - Rack warnings; Installing hardware options
Setup 12 Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installati...
Page 13 - Hardware options installation; Introduction
Hardware options installation 13 Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury fr...
Page 17 - SAS and SATA_hard drive options
Hardware options installation 17 13. For ML150 G6 Servers, do one of the following: o Close or install the tower bezel, as needed. o Slide the server back into the rack. 14. Power up the server (on page 7 ). SAS and SATA_hard drive options The HP ProLiant ML150 G6 Server supports up to eight hard dr...
Page 18 - Removable media device option (ML110 G6 servers)
Hardware options installation 18 Removable media device option (ML110 G6 servers) This process only represents one installation method. For instructions for installing the media device into a specific server, see the installation sheet that ships with the server or the HP website
Page 19 - Removable media device option (ML150 G6 servers)
Hardware options installation 19 8. Connect the data and power cables. 9. Connect the cables to the system board or to an expansion board, as directed by the option documentation. 10. Slide the server back into the rack. 11. Install the access panel. 12. Install the tower bezel. 13. Power up the ser...
Page 21 - Memory subsystem architecture (ML110 G6 Servers); DIMM identification
Hardware options installation 21 13. Power up the server (on page 7 ). Memory options (ML110 G6 servers) The memory subsystem in this server supports UDIMMs. In this section, the term "DIMM" is used. When specified as UDIMM, the information applies to that type only. All memory installed in ...
Page 22 - UDIMM maximum memory configurations (ML110 G6 servers); General DIMM slot population guidelines (ML110 G6 servers)
Hardware options installation 22 IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the server to halt during BIOS initialization. The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not supported. To...
Page 23 - Memory subsystem architecture (ML150 G6 Servers)
Hardware options installation 23 • Two DIMMs (interleaving) install in slot 2 and slot 4 for optimal performance. Memory options (ML150 G6 servers) IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the server to halt during BIOS initialization...
Page 24 - Memory configurations
Hardware options installation 24 Dual- and quad-rank DIMMs provide the greatest capacity with the existing memory technology. For example, if current DRAM technology supports 2-GB single-rank DIMMs, a dual-rank DIMM would be 4-GB, and a quad-rank DIMM would be 8-GB. DIMM identification IMPORTANT: Th...
Page 25 - RDIMM maximum memory configurations; UDIMM maximum memory configurations; General DIMM slot population guidelines
Hardware options installation 25 Advanced Memory Protection options are configured in RBSU. If the requested AMP mode is not supported by the installed DIMM configuration, the server boots in Advanced ECC mode. For more information, see "HP ROM-Based Setup Utility (" ROM-Based Setup Utility ...
Page 26 - Advanced ECC population guidelines; Single-processor Advanced ECC population order; Expansion board options
Hardware options installation 26 Populated slots (per channel) Rank Speeds supported (MHz) 1 Single- or dual-rank 800, 1333, 1066 1 Quad-rank 800, 1066 2 Single- or dual-rank 800, 1066 2 Single-, dual-, or quad-rank 800 Advanced ECC population guidelines For Advanced ECC mode configurations, observe...
Page 29 - Installing a storage controller; Installing DIMMs
Hardware options installation 29 13. Connect any required external cables to the expansion board. 14. Power up the server (on page 7 ). Installing a storage controller IMPORTANT: For additional installation and configuration information, refer to the documentation that ships with the option. To inst...
Page 30 - Battery-backed write cache battery pack option
Hardware options installation 30 1. Power down the server (on page 7 ). 2. For ML110 G6 servers, extend the server from the rack. 3. For ML150 G6 servers, do one of the following: o Unlock and remove the bezel (" Remove the tower bezel (ML150 G6 servers) " on page 8 ). o Extend the server fr...
Page 33 - Installing the FBWC module and capacitor pack
Hardware options installation 33 Installing the FBWC module and capacitor pack To install the component: CAUTION: The cache module connector does not use the industry standard DDR3 mini DIMM pinout. Do not use this controller with cache modules designed for other controller models, because the contr...
Page 34 - HP Trusted Platform Module option
Hardware options installation 34 9. Install the cache module. 10. Install the capacitor pack. 11. Route the cable. 12. Install the access panel. 13. For ML110 G6 Servers, slide the server back into the rack. 14. For ML150 G6 Servers, do one of the following: o Close or install the tower bezel, as ne...
Page 35 - Installing the Trusted Platform Module board
Hardware options installation 35 2. Retaining the recovery key/password (on page 37 ). 3. Enabling the Trusted Platform Module (on page 37 ). Enabling the TPM requires accessing RBSU (" ROM-Based Setup Utility " on page 38 ). For more information about RBSU, see the HP website
Page 37 - Retaining the recovery key/password; Enabling the Trusted Platform Module
Hardware options installation 37 Retaining the recovery key/password The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery key/password is required to ente...
Page 38 - Software and configuration utilities; Using RBSU; Auto-configuration process
Software and configuration utilities 38 Software and configuration utilities ROM-Based Setup Utility RBSU, an embedded configuration utility, performs a wide range of configuration activities that may include: • Configuring system devices and installed options • Displaying system information • Selec...
Page 39 - Boot options; Array Configuration Utility
Software and configuration utilities 39 NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings. Drive configuration RAID function (smart array controller) RAID function (software) 2 0...
Page 40 - Option ROM Configuration for Arrays; HP Insight Diagnostics
Software and configuration utilities 40 • Remains available any time that the server is on • Displays on-screen tips for individual steps of a configuration procedure • Beginning with ACU version 8.28.13.0, provides diagnostic functionality on the Diagnostics tab (formerly known as Array Diagnostics...
Page 41 - Management tools; ROMPaq utility; HP Integrated Lights-Out Virtual Floppy and CD-ROM drives; USB support
Software and configuration utilities 41 Management tools ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a ROMPaq USB Key into an available USB port and boot the system. In addition to ROMPaq, Online Flash Components for Windows an...
Page 42 - Remote support and analysis tools; HP Insight Remote Support software; Keeping the system current; Drivers
Software and configuration utilities 42 Legacy USB support provides USB functionality in environments where USB support is not available normally. Specifically, HP provides legacy USB functionality for the following: • POST • RBSU • Diagnostics • DOS • Operating environments which do not provide nat...
Page 43 - Operating System Version Support; Embedded SATA RAID feature; Configuring the SATA RAID feature; Enabling the SATA RAID feature in RBSU
Software and configuration utilities 43 IMPORTANT: Always perform a backup before installing or updating device drivers. Operating System Version Support For information about specific versions of a supported operating system, refer to the operating system support matrix
Page 44 - Creating a RAID volume; Installing the embedded SATA RAID driver; Required hardware; Diskette and CD-ROM drive options
Software and configuration utilities 44 Creating a RAID volume 1. Enable SATA RAID functionality in RBSU (" Enabling the SATA RAID feature in RBSU " on page 43 ). 2. After the system reboots, press F8 to activate the RAID Configuration Utility. 3. From the Option menu, select Array Configura...
Page 45 - USB diskette and CD-ROM drives; Installing the Embedded SATA RAID driver using Virtual Floppy
Software and configuration utilities 45 USB diskette and CD-ROM drives For driver installation purposes, a USB diskette drive and USB CD-ROM drive are sufficient, unless otherwise indicated in driver-specific documentation. NOTE: Do not use a USB drive key in place of the diskette drive. The OS does...
Page 46 - Installing an operating system; Installing a supported Microsoft® Windows® OS; Installing a supported Linux OS
Software and configuration utilities 46 IMPORTANT: The LO100i option kit is required to use the Virtual Floppy feature. For more information, see the HP ProLiant Lights-Out Remote Management User Guide on the HP website
Page 47 - Troubleshooting; Pre-diagnostic steps; Important safety information; Symbols on equipment
Troubleshooting 47 Troubleshooting Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. IMPORTANT: This guide provides information for multiple...
Page 48 - Warnings and cautions
Troubleshooting 48 This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. 20.41-27.22 kg 47.18-60 lb This symbol indica...
Page 49 - Symptom information
Troubleshooting 49 20.41-27.22 kg 47.18-60 lb WARNING: To reduce the risk of personal injury or damage to the equipment: • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or...
Page 50 - Common problem resolution; Loose connections; Service notifications; Firmware updates
Troubleshooting 50 6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. HP recommends you have access to the server documentation for server-specific information. Common problem resolution L...
Page 51 - DIMM handling guidelines
Troubleshooting 51 HP offers a subscription service that can provide notification of firmware updates. For more information, see "Subscriber's Choice (on page 43 )." For detailed information on updating firmware, see "Firmware maintenance (on page 80 )." DIMM handling guidelines CAUT...
Page 52 - Troubleshooting flowcharts
Troubleshooting 52 Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application. On, off, or flashing S...
Page 53 - Start diagnosis flowchart; General diagnosis flowchart
Troubleshooting 53 Start diagnosis flowchart Use the following flowchart and table to start the diagnostic process. Item See 1 "General diagnosis flowchart (on page 53 )" 2 "Power-on problems flowchart (on page 55 )" 3 "POST problems flowchart (on page 57 )" 4 "OS boot pr...
Page 57 - POST problems flowchart
Troubleshooting 57 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component • Faulty KVM device • F...
Page 59 - OS boot problems flowchart
Troubleshooting 59 OS boot problems flowchart Symptom: Server does not boot a previously installed operating system. Possible causes: • Corrupted operating system • Hard drive subsystem problem Item See 1 "HP Insight Diagnostics (on page 40 )" 2 • "Operating system problems (on page 78 )...
Page 60 - Server fault indications flowchart
Troubleshooting 60 Server fault indications flowchart Symptom: Server boots, but the internal health LED or external health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty ...
Page 61 - Hardware problems
Troubleshooting 61 • System overtemperature condition Item See 1 Server maintenance and service guide, located on the Easy Set-up CD or the HP website
Page 62 - Power problems; Power source problems; Power supply problems
Troubleshooting 62 Internal system problems (on page 66 ) System open circuits and short circuits (on page 72 ) External device problems (on page 72 ) Audio problems (on page 73 ) Printer problems (on page 74 ) Mouse and keyboard problems (on page 74 ) Modem problems (on page 74 ) Network controller...
Page 63 - UPS problems; UPS is not working properly; Low battery warning is displayed; One or more LEDs on the UPS is red; General hardware problems; Problems with new hardware
Troubleshooting 63 UPS problems UPS is not working properly Action : 1. Be sure the UPS batteries are charged to the proper level for operation. See the UPS documentation for details. 2. Be sure the UPS power switch is in the On position. See the UPS documentation for the location of the switch. 3. ...
Page 64 - Unknown problem
Troubleshooting 64 2. Refer to the release notes included with the hardware to be sure the problem is not caused by a last minute change to the hardware release. If no documentation is available, refer to the HP support website
Page 65 - Third-party device problems; Testing the device
Troubleshooting 65 CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support (" HP contact information " on page 95 ) before proceeding. o If the system fails in this minimu...
Page 66 - Internal system problems; CD-ROM and DVD drive problems; System does not boot from the drive; Data read from the drive is inconsistent, or drive cannot read data; Drive is not detected; DAT drive problems; Sense error codes are displayed; DAT drive error or failure occurs
Troubleshooting 66 Internal system problems CD-ROM and DVD drive problems System does not boot from the drive Action : 1. Be sure the drive boot order is set so that the server boots from the CD-ROM drive first. 2. If the CD-ROM drive jumpers are set to CS (the factory default), be sure the CD-ROM d...
Page 67 - Diskette drive problems
Troubleshooting 67 DAT drives require cleaning every 8 to 25 hours of use or they may fail intermittently when using marginal or bad media. Be sure you are following the proper cleaning procedures described in the device and server documentation. NOTE: New DAT tapes may contain debris that will cont...
Page 68 - Diskette drive cannot write to a diskette; Fan problems; General fan problems are occurring; Hard drive problems; System completes POST but hard drive fails
Troubleshooting 68 2. Check for and disconnect any non-bootable USB devices. Diskette drive cannot write to a diskette Action : 1. If the diskette is not formatted, format the diskette. 2. Be sure the diskette is not write protected. If it is, use another diskette or remove the write protection. 3. ...
Page 69 - No hard drives are recognized; Hard drive is not recognized by the server; A new drive is not recognized; Data is inaccessible
Troubleshooting 69 No hard drives are recognized Action : 1. Be sure no power problems (on page 62 ) exist. 2. Check for loose connections (on page 50 ). 3. Be sure that the controller supports the hard drives being installed. 4. Be sure the controller has the most recent firmware. 5. If the control...
Page 70 - Server response time is slower than usual; Memory problems; General memory problems are occurring; Server is out of memory; Memory count error exists
Troubleshooting 70 Server response time is slower than usual Action : Be sure the hard drive is not full, and increase the amount of free space on the hard drive, if needed. It is recommended that hard drives should have a minimum of 15 percent free space. Memory problems General memory problems are...
Page 71 - Server fails to recognize existing memory; Server fails to recognize new memory; PPM problems; Processor problems
Troubleshooting 71 Server fails to recognize existing memory Action : 1. Reseat the memory. Use care when handling DIMMs (" DIMM handling guidelines " on page 51 ). 2. Be sure the memory is configured properly. See the server documentation. 3. Be sure a memory count error did not occur ("...
Page 72 - System open circuits and short circuits; External device problems; Video problems
Troubleshooting 72 CAUTION: Removal of some processors and heatsinks require special considerations for replacement, while other processors and heatsinks are integrated and cannot be reused once separated. For specific instructions for the server you are troubleshooting, refer to processor informati...
Page 73 - Monitor does not function properly with energy saver features; Video colors are wrong; Slow-moving horizontal lines are displayed; Audio problems
Troubleshooting 73 1. Power up the monitor and be sure the monitor light is on, indicating that the monitor is receiving power. 2. Be sure the monitor power cord is plugged into a working grounded (earthed) AC outlet. 3. Be sure the monitor is cabled to the intended server or KVM connection. 4. Be s...
Page 74 - Printer problems; Printer does not print; Printer output is garbled; Mouse and keyboard problems; Modem problems; No dial tone exists
Troubleshooting 74 Printer problems Printer does not print Action : 1. Be sure the printer is powered up and online. 2. Be sure no loose connections (on page 50 ) exist. 3. Be sure the correct printer drivers are installed. Printer output is garbled Action : Be sure the correct printer drivers are i...
Page 75 - No response occurs when you type AT commands; Modem does not answer an incoming call
Troubleshooting 75 No response occurs when you type AT commands Action : Reconfigure the COM port address for the modem. 1. Be sure the communications software is set to the COM port to which the modem is connected. 2. Check IRQ settings in the software and on the modem to be sure no conflict exists...
Page 76 - AT command initialization string is not working; Connection errors are occurring; You are unable to connect to an online subscription service; You are unable to connect at 56 Kbps; Network controller problems; Network controller is installed but not working
Troubleshooting 76 2. Be sure no line interference exists. Retry the connection by dialing the number several times. If conditions remain poor, contact the telephone company to have the line tested. 3. Be sure an incoming call is not breaking the connection due to call waiting. Disable call waiting,...
Page 77 - Network controller has stopped working
Troubleshooting 77 3. Be sure the network cable is working by replacing it with a known functional cable. 4. Be sure a software problem has not caused failure. Refer to the operating system documentation for guidelines on adding or replacing PCI Hot Plug devices, if applicable. 5. Be sure the server...
Page 78 - Problems are occurring with the network interconnect blades; Software problems; Operating system problems; Operating system locks up; General protection fault occurs; Errors are displayed in the error log; Problems occur after the installation of a service pack
Troubleshooting 78 Problems are occurring with the network interconnect blades Action : Be sure the network interconnect blades are properly seated and connected. Software problems The best sources of information for software problems are the operating system and application software documentation, ...
Page 79 - Operating system updates; Restoring to a backed-up version
Troubleshooting 79 Operating system updates Use care when applying operating system updates (Service Packs, hotfixes, and patches). Before updating the operating system, read the release notes for each update. If you do not require specific fixes from the update, it is recommended that you do not ap...
Page 80 - Linux operating systems; Software locks up; Errors occur after a software setting is changed; Errors occur after the system software is changed; Errors occur after an application is installed; Firmware maintenance
Troubleshooting 80 Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website
Page 81 - Types of ROM; System ROM; Automatic backup; Option ROMs; ROMPaq utility diskette or USB drive key
Troubleshooting 81 The process of updating system or option firmware is referred to as a flash process or flashing the ROM . A firmware or ROM flash removes the existing version of firmware from the ROM and replaces it with a more recent version. Update the firmware to do the following: • Support ne...
Page 82 - Current firmware versions; Updating firmware
Troubleshooting 82 To flash the ROM using ROMPaq: 1. Download the system ROMPaq utility diskette or USB drive key for each target server. ROMPaq downloads are available on the HP website
Page 83 - Contacting HP; Contacting HP technical support or an authorized reseller; Server information you need
Troubleshooting 83 Contacting HP Contacting HP technical support or an authorized reseller (on page 83 ) Server information you need Operating system information you need (on page 84 ) Contacting HP technical support or an authorized reseller Before contacting HP, always attempt to resolve problems ...
Page 84 - Microsoft® operating systems
Troubleshooting 84 • Specific software information: o Operating system information (" Operating system information you need " on page 84 ) o List of third-party, HP, and Compaq software installed o PCAnywhere information, if installed o Verification of latest drivers installed o Verification...
Page 86 - Battery
Battery 86 Battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadi...
Page 88 - Regulatory compliance notices; Regulatory compliance identification numbers; Federal Communications Commission notice; FCC rating label
Regulatory compliance notices 88 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the pro...
Page 89 - Modifications
Regulatory compliance notices 89 radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the us...
Page 90 - European Union regulatory notice
Regulatory compliance notices 90 This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B dig...
Page 91 - Japanese notice
Regulatory compliance notices 91 This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recyc...
Page 92 - Chinese notice; Laser compliance; Battery replacement notice
Regulatory compliance notices 92 Class B equipment Chinese notice Class A equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Pro...
Page 93 - Taiwan battery recycling notice
Regulatory compliance notices 93 For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of ...
Page 94 - Electrostatic discharge; Preventing electrostatic discharge
Electrostatic discharge 94 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boar...
Page 95 - Technical support; HP contact information; Customer Self Repair
Technical support 95 Technical support HP contact information For United States and worldwide contact information, see the Contact HP website
Page 103 - Acronyms and abbreviations
Acronyms and abbreviations 103 Acronyms and abbreviations ACU Array Configuration Utility AMP Advanced Memory Protection CS cable select DAT digital audio tape ESD electrostatic discharge IDE integrated device electronics IEC International Electrotechnical Commission IRQ interrupt request KVM keyboa...
Page 105 - Documentation feedback
Documentation feedback 105 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback
Page 106 - Index
Index 106 A access panel 7 acoustics statement for Germany 93 application software problems 80 Array Configuration Utility (ACU) 39 AT commands 75, 76 audio 73 audio problems 73 authorized reseller 83, 95 auto-configuration process 38 B backup, restoring 79 Basic Input/Output System (BIOS) 39, 41 ba...
