Page 3 - Contents
Contents 3 Contents Server operations .......................................................................................................................... 6 Power up the server ........................................................................................................................
Page 6 - Server operations; Power up the server
Server operations 6 Server operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front pane...
Page 7 - Server setup; Optional installation services; Space and airflow requirements
Server setup 7 Server setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software su...
Page 8 - Temperature requirements
Server setup 8 In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server for proper ventilation. Rack server To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: • L...
Page 9 - Power requirements; Rack warnings
Server setup 9 CAUTION: To reduce the risk of damage to the equipment when installing third-party options: • Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA....
Page 10 - Installing hardware options
Server setup 10 WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. • T...
Page 11 - Hardware options installation; Introduction
Hardware options installation 11 Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury fr...
Page 16 - Installing a processor in HP ProLiant ML110 Generation 5 Servers
Hardware options installation 16 7. Install the heatsink. Refer to the installation sheet for server-specific installation instructions. 8. Install the PPM (if applicable). Refer to the server hood labels or user documentation for specific information on how to install a PPM. 9. Install the access p...
Page 20 - SAS or SATA hard drive options
Hardware options installation 20 CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the processor locking lever. 7. Install the heatsink and the heatsink fan. For more information, see the server installation sheet. 8. Install the access panel. SA...
Page 23 - Hard drive LED cable option
Hardware options installation 23 5. Install the hard drive. 6. Close the bezel. 7. Resume normal server operations. 8. Determine the status of the drive from the hot-plug SAS hard drive LED combinations (" SAS and SATA hard drive LED combinations " on page 60 ). Hard drive LED cable option T...
Page 24 - Cabling an HP Smart Array E200 controller card (ML110 G4)
Hardware options installation 24 Installing the LED cable (ML110 G4) Connector location (ML110 G4) Cabling an HP Smart Array E200 controller card (ML110 G4) 1. Power down the server (on page 6 ). 2. Remove the access panel (" Access panel " on page 11 ). 3. Install an HP Smart Array E200 con...
Page 27 - Cabling an HP Smart Array E200 controller card (ML150 G3)
Hardware options installation 27 Installing the LED cable (ML150 G3) Connector location (ML150 G3) Cabling an HP Smart Array E200 controller card (ML150 G3) 1. Power down the server (on page 6 ). 2. Remove the access panel (" Access panel " on page 11 ). 3. Install the card. For more informa...
Page 34 - Removable media device options; Installing media devices with rails
Hardware options installation 34 Removable media device options Depending on the model, ProLiant 100 Series servers require different installation procedures for media devices. Server Device support Procedure ProLiant ML110 G2 Server Half-height and full-height Installing media devices with a media ...
Page 35 - Installing media devices with screws
Hardware options installation 35 7. Install the rails on to the device. 8. Slide the media device part of the way into the bay. 9. Connect the four-pin power cable to the full-height or half-height drive. 10. Connect the device cable to the device and the system board or to an expansion board as dir...
Page 37 - Installing media devices with a media latch
Hardware options installation 37 8. Slide the media device part of the way into the bay. 9. Connect the four-pin power cable to the full-height or half-height drive. 10. Connect the device cable to the device and the system board or to an expansion board as directed by the option documentation. 11. ...
Page 38 - Installing media devices with wire retainers; Installing a half-height media device
Hardware options installation 38 6. Slide the media device into the bay until it clicks. 7. Connect the four-pin power cable to the media drive. 8. Connect the device cable to the device and the system board or to an expansion board, as directed by the option documentation. 9. Slide the media drive ...
Page 39 - Installing a full-height media device
Hardware options installation 39 6. Release the media bay retainers and slide the half-height media device part of the way into the bay. 7. Connect the four-pin power cable to the half-height drive. 8. Connect the device cable to the device and the system board or to an expansion board, as directed ...
Page 41 - Memory options; Interleaving and non-interleaving memory configuration
Hardware options installation 41 13. Secure the media bay screws. 14. Close the media bay retainers. Memory options For server-specific memory installation guidelines, refer to the installation sheet that ships with the server. Interleaving and non-interleaving memory configuration This server suppo...
Page 42 - Expansion board options; Installing an expansion board with a single retainer
Hardware options installation 42 5. Install the DIMM. Refer to the installation sheet for server-specific configuration and population guidelines. 6. Replace the access panel (" Access panel " on page 11 ). Expansion board options Depending on the model, HP ProLiant 100 Series servers use on...
Page 44 - Installing an expansion board with individual retainers
Hardware options installation 44 6. Install the expansion board. 7. To secure the board, close the expansion slot latch. 8. Connect any required internal or external cables to the expansion board. See the documentation that ships with the expansion board for more information. 9. Install the expansio...
Page 45 - Installing an expansion board with an external retainer
Hardware options installation 45 CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. 5. Remove the expansion slot cover. IMPORTANT: It may be necessary to remove the slot cover ne...
Page 48 - Server software and configuration utilities; ROMPaq utility; HP Insight Diagnostics; Drivers; Change control and proactive notification
Server software and configuration utilities 48 Server software and configuration utilities ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a ROMPaq USB Key into an available USB port and boot the system. In addition to ROMPaq, Onli...
Page 49 - Embedded SATA RAID feature; Required hardware; Diskette and CD-ROM drive options; Creating a diskette image
Server software and configuration utilities 49 Embedded SATA RAID feature HP provides the SATA RAID feature through use of the HP Storage Manager. For the embedded SATA controller in the system, this feature enables the following RAID functionality: • RAID 0 and 1 for HP ProLiant ML110 G2, G3, G4, a...
Page 50 - Installing the Embedded SATA RAID driver using Virtual Floppy; Configuring the SATA RAID feature; Enabling SATA RAID functionality in the BIOS Setup Utility; ProLiant ML110 Generation 3 Server
Server software and configuration utilities 50 4. When prompted, press F8 to enter the HP Embedded SATA RAID Setup. 5. Create an array, and then exit the HP Embedded SATA RAID Setup. The POST process will continue. For information about creating arrays, see the following documentation: o HP Embedded...
Page 51 - Generation 2, and ML150 Generation 3 Servers; ProLiant ML150 Generation 5 Servers
Server software and configuration utilities 51 1. Power up the server. If the server is already powered, save all data, exit all open applications, and restart. NOTE: Enabling the RAID option in BIOS Setup Utility is only necessary for installation of the RAID driver. If this option is not enabled, ...
Page 53 - nVidia chipset; USB diskette and CD-ROM drives
Server software and configuration utilities 53 7. Press Esc . The system automatically configures the RAID level, erasing all existing data on the hard drives. This process can take up to 50 minutes, depending on drive capacity. 8. After configuration is complete, press Esc to exit the utility. For ...
Page 54 - Installing an operating system; Installing a supported Microsoft® Windows® OS; Installing a supported Linux or NetWare OS
Server software and configuration utilities 54 Installing an operating system To install an OS, download the SATA RAID driver and create a driver diskette with the software and instructions from the HP website
Page 55 - Troubleshooting; Pre-diagnostic steps; Important safety information; Symbols on equipment
Troubleshooting 55 Troubleshooting Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. IMPORTANT: This guide provides information for multiple...
Page 56 - Warnings and cautions
Troubleshooting 56 This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. 20.41 - 27.22 kg 47.18 - 60 lb This symbol in...
Page 57 - Symptom information
Troubleshooting 57 20.41 - 27.22 kg 47.18 - 60 lb WARNING: To reduce the risk of personal injury or damage to the equipment: • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installatio...
Page 58 - Common problem resolution; Loose connections; Service notifications; Firmware updates
Troubleshooting 58 6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. HP recommends you have access to the server documentation for server-specific information. Common problem resolution L...
Page 59 - DIMM handling guidelines
Troubleshooting 59 • Components for option firmware updates available from the HP Support website
Page 60 - Hot-plug SCSI hard drive LED combinations; SAS and SATA hard drive LED combinations
Troubleshooting 60 • If only one SCSI hard drive is used, install it in the bay with the lowest number. • Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array. Hot-plug SCSI hard drive LED combinations Activity L...
Page 61 - Troubleshooting flowcharts; Start diagnosis flowchart
Troubleshooting 61 Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Steadily blue The drive is operating normally, and it has been selected by a management application. On Amber, flashing regularly (1 Hz) A predictive failure alert has been received for this...
Page 62 - General diagnosis flowchart
Troubleshooting 62 Item See 1 "General diagnosis flowchart (on page 62 )" 2 "Power-on problems flowchart (on page 64 )" 3 "POST problems flowchart (on page 66 )" 4 "OS boot problems flowchart (on page 68 )" 5 "Server fault indications flowchart (on page 69 )" ...
Page 66 - POST problems flowchart
Troubleshooting 66 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component • Faulty KVM device • F...
Page 68 - OS boot problems flowchart
Troubleshooting 68 OS boot problems flowchart Symptom: Server does not boot a previously installed operating system. Possible causes: • Corrupted operating system • Hard drive subsystem problem Item See 1 "HP Insight Diagnostics (on page 48 )" 2 • "Operating system problems (on page 89 )...
Page 69 - Server fault indications flowchart
Troubleshooting 69 Item See 3 "General memory problems are occurring (on page 81 )" 4 • "Hardware problems (on page 71 )" • Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website
Page 71 - Hardware problems
Troubleshooting 71 Hardware problems Power problems (on page 72 ) General hardware problems (on page 73 ) Internal system problems (on page 75 ) System open circuits and short circuits (on page 83 ) External device problems (on page 83 ) Audio problems (on page 84 ) Printer problems (on page 85 ) Mo...
Page 72 - Power problems; Power source problems; Power supply problems; UPS problems; UPS is not working properly
Troubleshooting 72 Power problems Power source problems Action : 1. Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns to its original position after being pressed, be sure you press the switch firmly. 2. Plug another device into the groun...
Page 73 - Low battery warning is displayed; One or more LEDs on the UPS is red; General hardware problems; Problems with new hardware
Troubleshooting 73 4. Be sure the power cord is the correct type for the UPS and the country in which the server is located. See the UPS reference guide for specifications. 5. Be sure the line cord is connected. 6. Be sure each circuit breaker is in the On position, or replace the fuse if needed. If...
Page 74 - Unknown problem
Troubleshooting 74 o Connection of the data cable, but not the power cable, of a new device 4. Be sure no memory, I/O, or interrupt conflicts exist. 5. Be sure no loose connections (on page 58 ) exist. 6. Be sure all cables are connected to the correct locations and are the correct lengths. For more...
Page 75 - Third-party device problems; Testing the device; Internal system problems; CD-ROM and DVD drive problems; System does not boot from the drive
Troubleshooting 75 Third-party device problems Action : 1. Refer to the server and operating system documentation to be sure the server and operating system support the device. 2. Be sure the latest device drivers are installed. 3. Refer to the device documentation to be sure the device is properly ...
Page 76 - Data read from the drive is inconsistent, or drive cannot read data; Drive is not detected; DAT drive problems; Sense error codes are displayed; DAT drive error or failure occurs; DAT drive is providing poor performance
Troubleshooting 76 5. If attempting to boot from a USB CD-ROM drive, refer to the operating system and server documentation to be sure both support booting from a USB CD-ROM drive. Data read from the drive is inconsistent, or drive cannot read data Action : 1. Clean the drive and media. 2. If a pape...
Page 77 - Diskette drive problems
Troubleshooting 77 Latest firmware indicates a defective tape, or head clogs occur regularly Action : Replace the tape. Other errors are occurring Action : Replace the drive. Diskette drive problems Diskette drive light stays on Action : 1. Be sure no loose connections (on page 58 ) exist. 2. Be sur...
Page 78 - DLT drive problems; Server cannot write to tape; DLT drive failure occurs; DLT drive does not read tape; Server cannot find the DLT drive
Troubleshooting 78 DLT drive problems Server cannot write to tape Action : • If the drive cleaning light is on, clean the drive. NOTE: DLT cleaning cartridges are good for only 20 uses. If the cleaning cartridge is near that limit and the drive cleaning light is still on after running the cleaning c...
Page 79 - An error occurs during backup, but the backup is completed; Fan problems; General fan problems are occurring; Hard drive problems; System completes POST but hard drive fails
Troubleshooting 79 • Be sure the maximum number of drives per controller has not been exceeded. Refer to the controller documentation to determine the capacity of the controller. NOTE: It is recommended that no more than two DLT drives per bus exist. • If using an external DLT drive that requires a ...
Page 80 - No hard drives are recognized; Hard drive is not recognized by the server; A new hard drive is not recognized; Data is inaccessible
Troubleshooting 80 3. Be sure the hard drive is properly cabled and terminated if necessary. 4. Be sure the hard drive data cable is working by replacing it with a known functional cable. 5. Run Insight Diagnostics (" HP Insight Diagnostics " on page 48 ) and replace failed components as ind...
Page 81 - Server response time is slower than usual; Memory problems; General memory problems are occurring; Server is out of memory; Memory count error exists
Troubleshooting 81 4. When migrating encrypted data to a new server, be sure to follow the recovery procedures in the operating system documentation. Server response time is slower than usual Action : Be sure the hard drive is not full, and increase the amount of free space on the hard drive, if nee...
Page 82 - Server fails to recognize existing memory; Server fails to recognize new memory; PPM problems; Processor problems
Troubleshooting 82 Server fails to recognize existing memory Action : 1. Reseat the memory. Use care when handling DIMMs (" DIMM handling guidelines " on page 59 ). 2. Be sure the memory is configured properly. See the server documentation. 3. Be sure a memory count error did not occur ("...
Page 83 - System open circuits and short circuits; External device problems; Video problems
Troubleshooting 83 CAUTION: Removal of some processors and heatsinks require special considerations for replacement, while other processors and heatsinks are integrated and cannot be reused once separated. For specific instructions for the server you are troubleshooting, refer to processor informati...
Page 84 - Monitor does not function properly with energy saver features; Video colors are wrong; Slow-moving horizontal lines are displayed; Audio problems
Troubleshooting 84 1. Power up the monitor and be sure the monitor light is on, indicating that the monitor is receiving power. 2. Be sure the monitor power cord is plugged into a working grounded (earthed) AC outlet. 3. Be sure the monitor is cabled to the intended server or KVM connection. 4. Be s...
Page 85 - Printer problems; Printer does not print; Printer output is garbled; Mouse and keyboard problems; Modem problems; No dial tone exists
Troubleshooting 85 Printer problems Printer does not print Action : 1. Be sure the printer is powered up and online. 2. Be sure no loose connections (on page 58 ) exist. 3. Be sure the correct printer drivers are installed. Printer output is garbled Action : Be sure the correct printer drivers are i...
Page 86 - No response occurs when you type AT commands; Modem does not answer an incoming call
Troubleshooting 86 No response occurs when you type AT commands Action : Reconfigure the COM port address for the modem. 1. Be sure the communications software is set to the COM port to which the modem is connected. 2. Check IRQ settings in the software and on the modem to be sure no conflict exists...
Page 87 - AT command initialization string is not working; Connection errors are occurring; You are unable to connect to an online subscription service; You are unable to connect at 56 Kbps; Network controller problems; Network controller is installed but not working
Troubleshooting 87 2. Be sure no line interference exists. Retry the connection by dialing the number several times. If conditions remain poor, contact the telephone company to have the line tested. 3. Be sure an incoming call is not breaking the connection due to call waiting. Disable call waiting,...
Page 88 - Network controller has stopped working
Troubleshooting 88 3. Be sure the network cable is working by replacing it with a known functional cable. 4. Be sure a software problem has not caused failure. Refer to the operating system documentation for guidelines on adding or replacing PCI Hot Plug devices, if applicable. 5. Be sure the server...
Page 89 - Problems are occurring with the network interconnect blades; Software problems; Operating system problems; Operating system locks up; General protection fault occurs; Errors are displayed in the error log; Problems occur after the installation of a service pack
Troubleshooting 89 Problems are occurring with the network interconnect blades Action : Be sure the network interconnect blades are properly seated and connected. Software problems The best sources of information for software problems are the operating system and application software documentation, ...
Page 90 - Operating system updates; Restoring to a backed-up version
Troubleshooting 90 Operating system updates Use care when applying operating system updates (Service Packs, hotfixes, and patches). Before updating the operating system, read the release notes for each update. If you do not require specific fixes from the update, it is recommended that you do not ap...
Page 91 - Linux operating systems; Software locks up; Errors occur after a software setting is changed; Errors occur after the system software is changed; Errors occur after an application is installed; Firmware maintenance
Troubleshooting 91 Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website
Page 92 - Types of ROM; System ROM; Automatic backup; Option ROMs; ROMPaq utility diskette or USB drive key
Troubleshooting 92 The process of updating system or option firmware is referred to as a flash process or flashing the ROM . A firmware or ROM flash removes the existing version of firmware from the ROM and replaces it with a more recent version. Update the firmware to do the following: • Support ne...
Page 93 - ROMPaq Disaster Recovery
Troubleshooting 93 To flash the ROM using ROMPaq: 1. Download the system ROMPaq utility diskette or USB drive key for each target server. ROMPaq downloads are available on the HP website
Page 94 - Updating firmware
Troubleshooting 94 Updating firmware To verify the firmware version, use HP Insight Diagnostics (on page 48 ). To update the firmware: 1. Check the firmware version on the device. 2. Determine the latest firmware version available. 3. If a TPM is installed and enabled on the server, disable BitLocke...
Page 95 - Battery replacement
Battery replacement 95 Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium man...
Page 96 - Regulatory compliance notices; Regulatory compliance identification numbers; Federal Communications Commission notice; FCC rating label
Regulatory compliance notices 96 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the pro...
Page 97 - Modifications
Regulatory compliance notices 97 radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the us...
Page 98 - European Union regulatory notice
Regulatory compliance notices 98 This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B dig...
Page 99 - Japanese notice
Regulatory compliance notices 99 This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recyc...
Page 100 - Laser compliance; Taiwan battery recycling notice
Regulatory compliance notices 100 Class B equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA r...
Page 101 - Power cord statement for Japan
Regulatory compliance notices 101 Power cord statement for Japan Acoustics statement for Germany (Geräuschemission) Schalldruckpegel L pA < 70 dB(A) Zuschauerpositionen (bystander positions), Normaler Betrieb (normal operation) Nach ISO 7779:1999 (Typprüfung)
Page 102 - Electrostatic discharge; Preventing electrostatic discharge
Electrostatic discharge 102 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boa...
Page 103 - Support and other resources; Before you contact HP; HP contact information
Support and other resources 103 Support and other resources Before you contact HP Be sure to have the following information available before you call HP: • Active Health System log Download and have available an Active Health System log for 3 days before the failure was detected. For more informatio...
Page 111 - Acronyms and abbreviations
Acronyms and abbreviations 111 Acronyms and abbreviations CS cable select DU driver update ESD electrostatic discharge IDE integrated device electronics IEC International Electrotechnical Commission IRQ interrupt request ISP Internet service provider KVM keyboard, video, and mouse LO100 HP Lights-Ou...
Page 113 - Documentation feedback
Documentation feedback 113 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback
Page 114 - Index
Index 114 A access panel 11 application software problems 91 AT commands 86, 87 audio 84 audio problems 84 authorized reseller 103 B backup, errors 79 backup, restoring 90 Basic Input/Output System (BIOS) 48 batteries, insufficient warning when low 73 battery 73, 95, 100 battery replacement notice 1...
