HP M551XH - Manuals

1 Product basics ● Product comparison ● Environmental features ● Accessibility features ● Product views ENWW 1

Environmental features Duplex Save paper by using duplex printing as your default print setting (select models only). Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper.Access this feature through the printer driver. Recycling Red...

Accessibility features The product includes several features that aid you with accessibility issues. ● Online user guide that is compatible with text screen-readers. ● All doors and covers can be opened by using one hand. ● Paper can be loaded in Tray 1 by using one hand. ENWW Accessibility features...

Product views Product front view 1 2 3 4 5 6 7 8 12 9 11 10 1 Output-bin extension 2 Standard output bin 3 Duplex reverse guide (select models only) 4 USB port on the control panel for walk-up printing and hardware integration pocket for installing accessories(select models only) 5 Control panel 6 R...

Product back view 1 2 3 1 Slot for a cable-type security lock 2 Interface ports 3 Power connection Interface ports 3 2 1 1 USB port for a third-party device 2 Hi-Speed USB 2.0 printing port 3 RJ-45 network port ENWW Product views 7

Serial number and model number location The model number and serial number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the produ...

2 Control panel menus ● Control-panel layout ● Control panel menus ● Sign In menu ● Retrieve Job From USB menu ● Retrieve Job From Device Memory menu ● Supplies menu ● Trays menu ● Administration menu ● Troubleshooting menu ● Device Maintenance menu ENWW 9

Control panel menus To use all of the capabilities of this product, a firmware upgrade might be required. HP recommends that you periodically go to www.hp.com/go/lj500colorM551_software to see if a new version of firmware is available. NOTE: Print a configuration page to determine the version of fir...

Administration menu Reports menu Table 2-6 Reports menu First level Second level Configuration/Status Pages Print Administration Menu Map Configuration Page Supplies Status Page Usage Page File Directory Page Current Settings Page Color Usage Job Log Other Pages Print Demonstration Page RGB Samples ...

Retrieve From USB Settings menu Table 2-8 Retrieve From USB Settings menu First level Second level Values Enable Retrieve from USB Enable Disable * General Print Settings menu In the following table, asterisks (*) indicate the factory default setting. Table 2-9 General Print Settings menu First leve...

Device Maintenance menu Backup/Restore menu CAUTION: Data backup and restoration is the responsibility of the customer/administrator of the product. Service personnel should not back up or restore customer data under any circumstances. In the following table, asterisks (*) indicate the factory defau...

USB Firmware Upgrade menu To display : At the product control panel, select the Device Maintenance menu, and then select the USB Firmware Upgrade menu. Insert a USB storage device with a firmware upgrade bundle into the USB port, and follow the on- screen instructions. Service menu The Service menu ...

3 Software for Windows ● Supported operating systems and printer drivers for Windows ● Select the correct printer driver for Windows ● Change print job settings for Windows ● Remove the printer driver from Windows ● Supported utilities for Windows ● Software for other operating systems ENWW 37

Supported operating systems and printer drivers forWindows The product supports the following Windows operating systems: Operating systems Supported by product Supported by installer CD in box Windows ® XP Service Pack 2 or greater (32-bit) Windows ® XP (64-bit) 1 Windows Vista ® (32-bit and 64-bit)...

HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroug...

Change print job settings for Windows Priority print settings for Windows Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a sim...

Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view) : Click Start , and then click Printers and Faxes . Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view) : Click Start , c...

Remove the printer driver from Windows NOTE: You can also remove the printer driver by running the printer driver install from the CD and choosing the uninstall option. NOTE: These steps can vary depending on your personal settings. Windows XP 1. Click Start , Control Panel , and then Add or Remove ...

Supported utilities for Windows HP Web Jetadmin HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use, control color costs, secure products, and streamline supplies management by enabling remote configuration, proactive monitoring, security...

Software for other operating systems OS Software UNIX For HP-UX and Solaris networks, go to www.hp.com/go/jetdirectunix_software to install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX. For the latest model scripts, go to www.hp.com/go/unixmodelscripts . Linux For informati...

4 Use the product with Mac ● Software for Mac ● Basic print tasks with Mac ● Solve problems with a Mac ENWW 47

Software for Mac Supported operating systems and printer drivers for Mac The product supports the following Mac operating systems: ● Mac OS X v10.5 and v10.6 NOTE: For Mac OS X v10.5, PPC and Intel® Core™ Processor Macs are supported. For Mac OS X v10.6, Intel Core Processor Macs are supported. The ...

5. Click Add to create the printer queue. NOTE: For Mac OS X v10.5 and v10.6, the installation procedure should automatically configure the installed options. 6. Print a page from any program to make sure that the software is correctly installed. NOTE: If the installation failed, reinstall the softw...

Remove the printer driver from Mac operating systems You must have administrator rights to remove the software. 1. Open System Preferences . 2. Select Print & Fax . 3. Highlight the product. 4. Click the minus (-) symbol. 5. Delete the print queue, if necessary. ENWW Software for Mac 51

Change print job settings for Mac Priority print settings for Mac Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a similar com...

Software for Mac computers HP Printer Utility for Mac Use the HP Utility to set up product features that are not available in the printer driver. You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. Open the HP Printer Utility...

Supported utilities for Mac HP Embedded Web Server The product is equipped with the HP Embedded Web server, which provides access to information about product and network activities. Access the HP Embedded Web Server from the HP Utility. Open the Printer Settings menu, and then select the Additional...

Basic print tasks with Mac Cancel a print job with a Mac If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running (for ex...

Create and use printing presets with Mac Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click the Print option. 2. Select the driver. 3. Select the print settings that you want to save for reuse. 4. In the Presets menu, click...

4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. Follow the instructions in the pop-up window that appears on the computer screen before replacing the output stack in Tray 1 for printing the second half. 6. Go to the product, and remove any blank paper that is ...

Set the color options with Mac Use the Color Options menu or the Color/Quality Options menu to control how colors are interpreted and printed from software programs. 1. On the File menu, click the Print option. 2. Select the driver. 3. Open the Color Options menu or the Color/Quality Options menu. 4...

5 Connect the product with Windows ● Printer sharing disclaimer ● Connect with USB ● Connect to a network with Windows ENWW 61

Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com . Connect with USB This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP ...

Connect to a network with Windows You can configure network parameters from the control panel, the HP Embedded Web Server, or for most networks, from the HP Web Jetadmin software. NOTE: HP Web Jetadmin software is not supported on Mac OS X operating systems. For a complete list of supported networks...

Install the product on a wired network with Windows Configure the IP address 1. Connect the network cable to the product and to the network. 2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product. 3. At th...

Configure network settings with Windows View or change network settings Use the embedded Web server to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx...

Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default gateway. 1. At the control panel, press the Home button. 2. Open each of the following menus: ● Administration ● Network Settings ● Je...

Manually configure IPv6 TCP/IP parameters from the control panel Use the control-panel Administration menus to manually set an IPv6 address. 1. At the control panel, press the Home button. 2. To enable manual configuration, open each of the following menus: ● Administration ● Network Settings ● Jetd...

Link speed and duplex settings The link speed and communication mode of the print server must match the network. For most situations, leave the product in Auto mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If yo...

6 Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size in Windows ● Supported paper sizes ● Supported paper types ● Tray and bin capacity ● Load paper trays ● Configure trays ENWW 71

Understand paper use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause poor print quality, increased jams, and premature wear on the product. For best results, use ...

Supported paper sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing. Table 6-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Tray 3 (o...

Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ lj500colorM551 . Paper type Tray 1 Tray 2 1 Tray 3 (optional) Plain Paper Light 60–74 g/m 2 Midweight (96–110 g/m 2 ) Heavy (111–130 g/m 2 ) Extra Heavy (131–175 g/m 2 ) Color T...

Tray and bin capacity To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray full indicators. Tray or bin Paper type Specifications Quantity Tray 1 Paper Range: 60 g/m 2 ...

Load paper trays Load Tray 1 1. Open Tray 1. 2. Slide out the tray extension. 3. Fold out the tray extension to support the paper and set the side guides to the correct width. 82 Chapter 6 Paper and print media ENWW

Print envelopes If your software does not automatically format an envelope, specify Landscape for page orientation in your software program or printer driver. Use the following guidelines to set margins for return and destination addresses on Commercial #10 or DL envelopes: Address type Left margin ...

3. Load paper into the tray face up. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure the top of the stack is below the tray full indicator. NOTE: If the tray is not adjusted correctly, an error message might a...

Load standard-sized paper into Tray 3 1. Slide open the tray. NOTE: Do not open the tray while it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray face up. Check th...

4. Slide the tray into the product. 5. The control panel shows the tray’s paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the size or type. Load custom-size paper into Tray 3 1. Slide open the tray. ENWW Load paper trays 87

Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in the following tables. NOTE: The Alternative Letterhead Mode setting affects the way you load letterhead or preprinted paper. This setting is disabled by default. T...

Tray 2 or optional Tray 3 Paper type Imageorientation Duplex mode How to load paper Alternative LetterheadMode = Disabled How to load paper Alternative LetterheadMode = Enabled Preprinted orletterhead Portrait 1-sided printing Face up Top edge at the right side of thetray Face up Top edge at the rig...

Configure trays The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or media type for a print job through the printer driver or a software program and the tray is not configu...

4. Press the up arrow or the down arrow to highlight the size or type. If you select a custom size, select the unit of measure, and then set the X dimension and the Y dimension. 5. Press the OK button to save your selection. 6. Press the Home button to exit the menus. Automatic overhead transparency...

load the tray with the type or size of paper for your print job before printing it. When you load the tray, the product begins printing. Type and size ● Printing by type or size causes the product to pull from the tray that is loaded with the correct type and size of paper. ● Selecting paper by type...

Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com . Supplies information Color Cartridge number Part number Standard-capacity replacement blackpri...

Supplies views Print cartridge views 3 1 2 1 Plastic shield 2 Imaging drum 3 Print cartridge memory tag ENWW Supplies views 99

Manage print cartridges Correctly using, storing, and monitoring the print cartridge can help ensure high-quality print output. Change settings for print cartridges Print when a print cartridge is at or near end of life ● A <Color> <Supply> Low message—where <Color> is the color of...

NOTE: Using the Continue setting allows printing beyond Very Low and can result in unsatisfactory print quality. Store and recycle supplies Recycle supplies To recycle a genuine HP print cartridge, place the used cartridge in the box in which the new cartridge arrived. Use the enclosed return label ...

Replacement instructions Replace the print cartridge The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot water sets ...

7. Align the print cartridge with its slot and insert the print cartridge until it clicks into place. 8. Close the front door. Replace the toner collection unit Replace the toner collection unit when the control panel prompts you. NOTE: The toner collection unit is designed for a single use. Do not ...

Solve problems with supplies Check the print cartridges Check the print cartridge, and replace it if necessary, if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Printed pages have small unprinted areas. ● Printed pages have streaks or bands. If ...

Inspect the print cartridge for damage 1. Check if the memory chip is damaged or missing. 2. Examine the surface of the green imaging drum on the top of the print cartridge. CAUTION: Do not touch the green roller (imaging drum) on the top of the cartridge. Fingerprints on the imaging drum can cause ...

Repeating defects If defects repeat at regular intervals on the page, use a ruler and the table below to identify the cause of the defect. Place the top of the ruler at the first defect. The marking that is beside the next occurrence of the defect indicates which component needs to be replaced. Dist...

Interpret control panel messages for supplies The following table contains important information about supplies status messages. 10.XX.YY Supply memory error Description The product cannot read or write to at least one print-cartridge memory chip or a memory chip is missing from a print cartridge. M...

Black cartridge very low Description The print cartridge is at the estimated end of its useful life. Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable. Recommended action To ensure optimal print quality, HP recommends replacing the print cartridge ...

Yellow cartridge low Description The print cartridge is nearing the estimated end of its useful life. Recommended action The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge available to install when ...

8 Print tasks ● Cancel a print job with Windows ● Basic print tasks with Windows ● Use HP ePrint ● Additional print tasks with Windows ● Walk-up USB printing ENWW 119

Basic print tasks with Windows The methods to open the print dialog from software programs can vary. The procedures that follow include a typical method. Some software programs do not have a File menu. See the documentation for your software program to learn how to open the print dialog. Open the pr...

Get help for any printing option with Windows 1. Click the Help button to open the online Help. Change the number of print copies with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then select the number of copies. Save custom print settings for reuse ...

Create printing shortcuts 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 124 Chapter 8 Print tasks ENWW

Improve print quality with Windows Select the page size with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. Select a cu...

Print on both sides (duplex) with Windows NOTE: See Paper orientation for loading trays on page 90 for information about the correct way to load paper. Manually print on both sides with Windows NOTE: This information applies only to products that do not have an automatic duplexer. 1. On the File men...

4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and place it with the printed-side facing up in Tray 1. 6. On the control panel, press the OK button to print the second side of the job....

3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print . 132 Chapter 8 Print tasks ENWW

4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders , Page order , and Orientation options. Select page orientation with Windows 1. On the File menu in the software program, click Print . 134 Chapter 8 Print tasks ENWW

Set color options with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Click the HP EasyColor check box to clear it. 5. In the Color Options area, click the Manual option, and th...

Use HP ePrint Use HP ePrint to print documents by sending them as an e-mail attachment to the product's e-mail address from any e-mail enabled device. NOTE: The product must be connected to a network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Service...

Additional print tasks with Windows Print colored text as black (grayscale) with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Advanced tab. 4. Expand the Document Options section. 5. Expand...

Print on preprinted letterhead or forms with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. ENWW Additional print tasks with Windows 139

6. Expand the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print on special paper, labels, or transparencies with Windows 1. On the File menu in the software program, click Print . ENWW Additional print tasks with Windows 141

Print the first or last page on different paper with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 144 Chapter 8 Print tasks ENWW

7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size with Windows 1. On the File menu in the software program, click Print . 146 Chapter 8 Print tasks ENWW

Add a watermark to a document with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select a watermark from the Watermarks drop-down list. Or, to add a new watermark to the list...

Create a booklet with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Additional print tasks with Windows 149

4. Select the Print on both sides check box. 5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet . Use job storage features with Windows The following job-storage modes are available for print ...

CAUTION: If you turn off the product, all Quick Copy , Proof and Hold , and Personal Job types of stored jobs are deleted. To permanently store the job and prevent the product from deleting it when space is needed for something else, select the Stored Job option in the driver. Create a stored job wi...

3. Click the Job Storage tab. 4. Select a Job Storage Mode option, and then click the OK button. Print a stored job 1. Press the Home button. 152 Chapter 8 Print tasks ENWW

To specify a job name, click the Custom option and type the name. 6. Select an option from the If job name exists drop-down list. ● Select the Use Job Name + (1-99) option to add a number to the end of the existing name. ● Select the Replace Existing File option to overwrite a job that already has t...

NOTE: In the United States, see www.hp.com/go/paper for a complete list of HP brand paper. Set the duplex alignment For documents that are printed on both sides, such as brochures, set the registration for the tray before printing to ensure that the front and back of the page are aligned. 1. At the ...

9 Color ● Adjust color/color settings ● Use HP EasyColor ● Match colors to your computer screen ENWW 159

Adjust color/color settings Manage color by changing the settings on the Color tab in the printer driver. Change the color theme for a print job 1. On the File menu in the software program, click Print . 2. Click Properties or Preferences . 3. Click the Color tab. 4. Click the HP EasyColor check box...

Use HP EasyColor If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic images in .JPEG or .PNG format...

Match colors to your computer screen The process of matching product output color to your computer screen is quite complex, because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but prin...

Print color samples To use the color samples, select the color sample that is the closest match to the desired color. Use the sample’s color value in your software program to describe the object you wish to match. Colors might vary depending on paper type and the software program used. For more deta...

10 Manage and maintain ● Print information pages ● Use the HP Embedded Web Server ● Use HP Web Jetadmin ● Product security features ● Economy settings ● Clean the product ● Product updates ENWW 167

Print information pages Information pages provide details about the product and its current configuration. Use the following procedures to print commonly used information pages: 1. At the control panel, press the Home button. 2. Open the following menus: ● Administration ● Reports ● Configuration/St...

Use the HP Embedded Web Server Use the HP Embedded Web Server to view product status, configure product network settings, and to manage printing functions from your computer instead of from the product control panel. The following are examples of what you can do using the HP Embedded Web Server: ● V...

3. Use the up arrow button to highlight the Print item, and then press the OK button. 4. Locate the IP address or host name on the HP Jetdirect page. NOTE: Mac OS X users can also use the Bonjour (mDNS) name located on the configuration page to access the Embedded Web Server. 5. In a supported Web b...

Table 10-3 HP Embedded Web Server General tab (continued) Menu Description AutoSend Configure the product to send automated e-mails regarding product configurationand supplies to specific e-mail addresses. Control Panel Snapshot Shows an image of the current screen on the control-panel display. Edit...

Table 10-4 HP Embedded Web Server Print tab (continued) Menu Description General Print Settings Use this item to manage the print settings for this product. Manage Trays View or change paper type and size settings for each tray, and adjust general settings for alltrays. Troubleshooting tab Table 10-...

Other Links list NOTE: You can configure which items appear in the Other Links list by using the Edit Other Links menu on the General tab. The following items are the default links. Table 10-7 HP Embedded Web Server Other Links list Menu Description Product Support Connects to the support site for t...

Use HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and s...

Product security features Security statements The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure i...

For more information about the encrypted hard disk, see the HP High-Performance Secure Hard Disk Setup Guide . 1. Go to www.hp.com/support . 2. Type Secure Hard Disk into the search box and press Enter . 3. Click the HP Secure High Performance Hard Disk Drive link. 4. Click the Manuals link. Erase J...

Secure stored jobs You can protect jobs that are stored on the product by assigning a PIN to them. Anyone who tries to print these protected jobs must first enter the PIN at the product control panel. Lock the control panel menus You can lock various features on the control panel by using the HP Emb...

Economy settings Optimize speed or energy usage The optimum speed or energy usage feature controls the fuser cool down behavior. The following settings are available: Faster First Page The fuser maintains power and the first page processes fasterfor any new job that is sent to the product. Save Ener...

● Sleep Timer Settings ● Sleep/Auto Off Timer 3. Select one of the following options: ● Enabled ● Disabled Set the sleep timer Use the sleep timer feature to cause the product to enter sleep mode automatically after a predefined period of inactivity. 1. At the product control panel, press the Home b...

Clean the product Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the product eliminates or reduces these problems. Clean the paper path and print-cartridge areas every time that you change the print cartridge or ...

11 Solve problems ● Self help ● Solve general problems checklist ● Restore factory settings ● Interpret control-panel messages ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Paper does not feed automatically ● Improve print quality ● The product does not print or it prints slowly ● Solve...

Self help In addition to the information in this guide, other sources are available that provide helpful information. Printable poster for using the productcontrol panel This poster is available on the product CD. It prints on four full-color pages that youcan post near the product. It contains info...

Solve general problems checklist Follow these steps when trying to solve a problem with the product. 1. Make sure the product Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b. Check that the power is turned on. c. Make sure that the line voltage i...

6. If the configuration page prints, check the following items: a. If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care. b. If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the...

Restore factory settings 1. At the product control panel, press the Home button. 2. Open the following menus: ● Administration ● General Settings ● Restore Factory Settings 3. Select one of the available options, and then press the OK button. ENWW Restore factory settings 187

Interpret control-panel messages Control-panel message types Four types of control-panel messages can indicate the status of or problems with the product. Message type Description Status messages Status messages reflect the current state of the product. They inform you of normal product operationand...

Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● Prevent paper jams The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed s...

Clear jams Jam locations Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location of jammed paper and how to clear it. NOTE: Internal areas of the product that might need to be opened to clear jams have green handles or ...

Clear jams in the output bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it. 2. If jammed paper is visible in the duplex output area, gently pull it to remove it. 192 Chapter 11 Solve problems ENWW

Clear jams in Tray 1 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Touch the OK button to clear the message. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door. 3. If paper is visible ...

Clear jams in Tray 2 CAUTION: Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray. 1. Open Tray 2 and make sure that the paper is stacked correctly. Remove any jammed or da...

Clear jams in the right door CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing jams. 1. Open the right door. 2. If paper is jammed as it enters the output bin, gently pull the paper downward to remove it. 3. If paper is jammed inside the right door...

Clear jams in the lower right door (Tray 3) 1. Open the lower right door. 2. If paper is visible, gently pull the jammed paper up or down to remove it. 3. Close the lower right door. ENWW Clear jams 201

Change jam recovery This product provides jam recovery, a feature that you can use to reprint jammed pages. The following options are available: ● Auto — The product attempts to reprint jammed pages when sufficient memory is available. ● Off — The product does not attempt to reprint jammed pages. Be...

Paper does not feed automatically Paper does not feed automatically Cause Solution Manual feed is selected in the software program. Load Tray 1 with paper, or, if the paper is loaded, press the OK button. The correct size paper is not loaded. Load the correct size paper. The input tray is empty. Loa...

Improve print quality You can prevent most print-quality problems by following these guidelines. ● Use the correct paper type setting in the printer driver ● Adjust color settings in the printer driver ● Use paper that meets HP specifications ● Print a cleaning page ● Calibrate the product to align ...

4. Open the Finishing menu. 5. Select a type from the Media-type drop-down list. 6. Click the Print button. Adjust color settings in the printer driver Change the color theme for a print job 1. On the File menu in the software program, click Print . 2. Click Properties or Preferences . 3. Click the ...

Change the color options Change the color options settings for the current print job from the color tab of the printer driver. 1. On the File menu in the software program, click Print . 2. Click Properties or Preferences . 3. Click the Color tab. 4. Click the Automatic or Manual setting. ● Automatic...

Always use a paper type and weight that this product supports. In addition, follow these guidelines when selecting paper: ● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● Use paper that has not bee...

Check the print cartridges Check each print cartridge, and replace it if necessary, if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Printed pages have small unprinted areas. ● Printed pages have streaks or bands. If you determine that you need ...

The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the...

The product prints slowly If the product prints, but it seems slow, try the following solutions. 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/lj500colorM551 . 2. When you configure the product to pr...

Solve walk-up USB printing problems ● The Retrieve From USB Settings menu does not open when you insert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the Open From USB menu The Retrieve From USB Settings menu does not op...

Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 m (6.56 ft). Try using a shorter cable. ● Verify ...

3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address. 4. If the IP address is correct, delete the product and then add it again. The computer is unable to communicate with the product 1. Test network communication by pinging the network. ...

Solve product software problems with Windows A printer driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or ...

Solve product software problems with Mac ● The product name does not appear in the product list in the Print & Fax list ● The printer driver does not automatically set up the selected product in the Print & Fax list ● A print job was not sent to the product that you wanted ● When connected w...

A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 221

Part numbers Ordering information and availability might change during the life of the product. Accessories Item Description Part number HP Color LaserJet 1 x 500 PaperFeeder 500-sheet paper and heavy media tray. CF084A Print cartridges and toner collection unit Item Description 1 Cartridge number P...

Maintenance kits Item Description Part number Fuser kit 110 Volt replacement fuser CE484A 220 Volt replacement fuser CE506A 224 Appendix A Supplies and accessories ENWW

B Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement ● Data stored on the print cartridge ● End User Li...

Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Enterprise 500 color M551n, M551dn, M551xh One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after...

Data stored on the print cartridge The HP print cartridges used with this product contain a memory chip that assists in the operation of the product. In addition, this memory chip collects a limited set of information exclusively for the purpose of understanding usage of the product, which might inc...

End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Softwa...

OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILIT...

Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use ...

Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, andproblem description ready. Country/region phone numbers are on the flyer that was inthe box with your product or at www.hp.com/support/ . Get 24-hour Internet support www.hp.com/...

C Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications ENWW 235

Physical specifications Table C-1 Product dimensions Product Height Depth Width Weight HP LaserJet Enterprise 500 colorM551n 389 mm (15.3 in) 489 mm (19.3 in) 514 mm (20.2 in) 36.5 kg (80.5 lb) HP LaserJet Enterprise 500 colorM551dn 408 mm (16.1 in) 489 mm (19.3 in) 514 mm (20.2 in) 37 kg (81.6 lb) ...

D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements ENWW 237

Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product gen...

properly, processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to you. Thank you for being environmentally responsible! NOTE: Use the return la...

Residents of Alaska and Hawaii Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal Service provides no-cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii. Non-U.S. returns To participate in HP Planet Partners r...

Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company DoC#: BOISB-0802-03-rel.1.0 Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet E...

Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified ...

EMC statement (Korea) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Enterprise 500 color M551n, M551dn, M551xh, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laittee...

Substances Table (China) Restriction on Hazardous Substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeli ğ ine Uygundur Restriction on Hazardous Substances statement (Ukraine) Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких небезпечних речовин в елект...

Index Symbols/Numerics 500-sheet paper and heavy media tray models including 2 A accessories ordering 222 part numbers 223 acoustic specifications 236 Administration menu, control panel 17 AirPrint 54 alerts, e-mail 53 anticounterfeit supplies 101 Attention light locating 10 automatic overhead trans...