HP M5025 - Manuals

Features comparison Feature Description Performance ● 460 MHz processor User interface ● Graphical touch-screen control panel with control-panel help ● HP Easy Printer Care software (a Web-based status and troubleshooting tool) ● Windows® and Macintosh printer drivers ● Embedded Web server to gain a...

Walkaround Device parts Before using the device, familiarize yourself with the parts of the device. Figure 1-1 HP LaserJet M5025 MFP and HP LaserJet M5035 MFP 1 On/off switch 2 Power connection 3 Jam access door (for access to printer jams) 4 ADF top cover (for access to ADF jams) 5 ADF input tray (...

Device software The printing-system software is included with the device. See the getting started guide for installationinstructions. The printing system includes software for end users and network administrators, and printer drivers foraccess to the features and communication with the computer. NOT...

Select the correct printer driver Printer drivers allow you to gain access to the features of the device and allow the computer tocommunicate with the device (using a printer language). Check the installation notes and readme fileson the CD for additional software and languages. The device uses the ...

Update Now If you have modified the device configuration since installation, the driver can be automatically updatedwith the new configuration. In the Properties dialog box (see Open the printer drivers ), on the Device Settings tab, click the Update Now button to update the driver. HP Driver Precon...

Software for Macintosh computers The HP installer provides PostScript ® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers. For network connections, use the embedded Web server (EWS) to configure the device. See Embedded Web...

Utilities The device is equipped with several utilities that make it easy to monitor and manage the device on anetwork. HP Web Jetadmin HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within yourintranet, and it should be be installed only on the network admini...

HP Easy Printer Care software The HP Easy Printer Care software is a program that you can use for the following tasks: ● Checking the device status ● Checking the supplies status ● Setting up alerts ● Viewing device documentation ● Gaining access to troubleshooting and maintenance tools You can view...

2 Control panel ● Use the control panel ● Use the Administration menu ENWW 17

Home screen The home screen provides access to the device features, and it indicates the current status of the device. NOTE Depending on how the system administrator has configured the device, the features that appear on the home screen can vary. 1 Features Depending on how the system administrator ...

Buttons on the touchscreen The status line on the touchscreen provides information about the status of the device. Various buttonscan appear in this area. The following table describes each button. Home button . Touch the home button to go to the Home screen from any other screen. Start button . Tou...

Use the Administration menu Use the administration menu to set up default device behavior and other global settings, such as thelanguage and the format for date and time. Navigate the Administration menu From the Home screen, touch Administration to open the menu structure. You might need to scroll ...

Default Job Options menu Use this menu to define the default job options for each function. If the user does not specify the joboptions when creating the job, the default options are used. The Default Job Options menu contains the following sub-menus: ● Default Options for Originals ● Default Copy O...

Default Copy Options NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-3 Default Copy Options menu Menu item Sub-menu item Values Description Number of Copies Type the number ofcopies. The factorydefault setting is 1. Set the default number o...

Default Fax Options NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-4 Fax Send menu Menu item Sub-menu item Values Description Resolution Standard (100x200dpi) (default) Fine (200x200dpi) Superfine (300x300dpi) Use this feature to set the r...

Default E-mail Options Use this menu to set default options for e-mails that are sent from the device. NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Menu item Values Description Document File Type PDF (default) JPEG TIFF M-TIFF Choose the file fo...

Default Send to Folder Options NOTE This menu appears only for the HP LaserJet M5035 MFP models. Use this menu to set default options for scan jobs sent to the computer. NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Menu item Values Description C...

Default Print Options Use this menu to set default options for jobs that are sent from a computer. NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-6 Default Print Options menu Menu item Sub-menu item Values Description Copies Per Job Type a...

Initial Setup menu The Initial Setup menu contains the sub-menus shown: ● Networking and I/O menu ● Fax Setup menu ● E-mail Setup menu NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Networking and I/O Table 2-9 Networking and I/O Menu item...

Fax Setup Table 2-11 Fax Setup menu Menu item Sub-menu item Sub-menu item Values Description Required Settings Location (Countries/regionslisted) Configure the settings that are legallyrequired for outgoing faxes. Date/Time Fax HeaderInformation Phone Number Company Name PC Fax Send Disabled Enabled...

Resets menu Table 2-17 Resets menu Menu item Values Description Clear Local Address Book Clear (button) Use this feature to clear all addresses from the address books thatare stored on the device. Clear Fax Activity Log Yes No (default) Use this feature to clear all events from the Fax Activity Log....

USB configuration This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing. Figure 3-1 USB connection 1 USB connector 2 USB port (type B) 56 Chapter 3 I/O Configuration ENWW

Network configuration You might need to configure certain network parameters on the device. You can configure theseparameters in the following locations: ● Installation software ● Device control panel ● Embedded Web server ● Management software (HP Web Jetadmin or HP LaserJet Utility for Macintosh) ...

5. Touch TCP/IP . 6. Touch IPV4 Settings . 7. Touch Config Method . 8. Touch Manual . 9. Touch Save . 10. Touch Manual Settings . 11. Touch Default Gateway . 12. Touch the Default Gateway text box. 13. Use the touchscreen keyboard to type the default gateway. 14. Touch OK . 15. Touch Save . Configur...

7. Touch Off . 8. Touch Save . Disable AppleTalk 1. Scroll to and touch Administration . 2. Scroll to and touch Initial Setup . 3. Touch Networking and I/O . 4. Touch Embedded Jetdirect . 5. Touch AppleTalk . 6. Touch Enable . 7. Touch Off . 8. Touch Save . Disable DLC/LLC 1. Scroll to and touch Adm...

4 Media and trays ● General guidelines for media ● Considerations for special media ● Select print media ● Printing and paper-storage environment ● Load media into the input trays ● Load documents for faxing, copying, and scanning ● Print on rotated media ● Print full-bleed images ● Print on custom-...

General guidelines for media Hewlett-Packard Company recommends testing any paper before buying it in large quantities. CAUTION Using media that does not conform to the specifications listed here or in the HP LaserJet Printer Family Print Media Guide can cause problems that require service. This ser...

General media specifications For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at www.hp.com/support/ljpaperguide ) . Category Specifications Acid content 5.5 pH to 8.0 pH Caliper 0.094 to 0.18 mm (3.0 to 7.0 mils) Curl in ...

Considerations for special media Table 4-1 Media considerations Media type Considerations Envelopes ● Use only tray 1 to print envelopes. Choose envelopes in the printer driver (see Select the correct printer driver ). ● Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in) curl...

Select the correct fuser mode The device automatically adjusts the fuser mode based on the media type to which the tray is set. Forexample, heavy paper, such as card stock, might need a higher fuser-mode setting in order to make thetoner adhere better to the page, but transparencies need a lower fus...

Select print media This device accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fibercontent paper; envelopes; labels; transparencies; and custom-size paper. Properties such as weight,composition, grain, and moisture content are important factors that affect device ...

Supported media weights and sizes This section contains information about the sizes, weights, and capacities of paper and other print mediathat each tray supports. Table 4-2 Tray 1 specifications Media type Dimensions 1 Weight Capacity 2 Paper Minimum: 76 x 127 mm(3 x 5 inches) Maximum: 312 x 470 mm...

Printing and paper-storage environment Ideally, the printing and paper-storage environment should be at or near room temperature, and not toodry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in p...

Load media into the input trays Load tray 1 (multipurpose tray) Load special print media, such as envelopes, labels, and transparencies, in tray 1 only. Load only paperin trays 2 and 3 (and optional trays 4, 5, and 6). Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets ...

Customize tray 1 operation The device can be set to print from tray 1 if it is loaded, or to print only from tray 1 if the type of mediathat is loaded is specifically requested. Setting Explanation Tray 1 size is set to Any Size Tray 1 type is set to Any Type The device usually pulls media from tray...

Load special media The following table provides guidelines for loading special media and configuring the printer driver. Usethe correct media-type setting in the printer driver to obtain the best print quality. For some types ofmedia, the device reduces the print speed. NOTE In the Windows printer d...

Load documents for faxing, copying, and scanning Load a document onto the scanner glass Use the scanner glass to copy, scan, or fax small, lightweight (less than 60 g/m 2 or 16 lb), or irregularly- sized originals such as receipts, newspaper clippings, photographs, or old or worn documents. 1. Open ...

Print on rotated media The device can print on letter, A4, A5, Executive, and B5 (JIS) print media in a rotated orientation (short-edge first) from tray 1 and from tray 2. Printing on rotated media is slower. Some types of media feedbetter when rotated, such as prepunched paper (especially when it i...

Print full-bleed images Full-bleed images extend from edge to edge of the page. To achieve this effect, use larger paper, thentrim its edges to the desired size. CAUTION Never print directly to the edge of paper. This causes toner to accumulate inside the device, which may affect print quality and d...

Print on custom-size media Custom-size paper can be printed from any of the trays. For media specifications, see Media and trays . NOTE Very small or very large custom-size paper should be printed from tray 1. The control panel can be set for one custom size at a time. Do not load more than one size...

Load custom-size media into tray 1 Load custom-size media in tray 1 using the same procedures as for standard-size media. See Load tray 1 (multipurpose tray) . Load custom-size media into trays 2 and 3 (and optional trays 4, 5, and 6) 1. Pull open the tray and remove any media. 2. Press the tab on m...

5 Device features ● Use the stapler ● Use job storage features ENWW 89

Load staples Each staple cassette holds 5,000 unformed staples. 1. Open the stapler door. 2. Lift up the green handle on the staple cartridge to dislodge it and then pull the cartridge out of thedevice. 3. Insert the staple cartridge into the opening inside the stapler door and then press the green ...

Staple media Select the stapler at the control panel for printed jobs 1. Touch Administration , touch Device Behavior , touch Stapler/Stacker , and then touch Staple . 2. Touch the option that you want to use, either None or One left angled . NOTE Selecting the stapler at the printer control panel c...

Use job storage features The following job-storage features are available for this device: ● Proof and hold jobs : This feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies. ● Private jobs : When you send a private job to the device, the job...

Use the proof and hold feature The proof and hold feature provides a quick and easy way to print and proof one copy of a job and thento print the additional copies. To permanently store the job and prevent the device from deleting it when space is needed for somethingelse, select the Stored Job opti...

Use the private job feature Use the private printing feature to specify that a job is not printed until you release it. First, set a 4-digitPIN by typing the PIN in the printer driver. The PIN is sent to the device as part of the print job. Afteryou have sent the print job to the device, you must us...

Use the QuickCopy feature The QuickCopy feature prints the requested number of copies of a job and stores a copy on the devicehard disk. Additional copies of the job can be printed later. This feature can be turned off in the printerdriver. The default number of different QuickCopy jobs that can be ...

Use the stored job feature You can save a print job to the device hard disk without printing it. You can then print the job at any timeat the device control panel. For example, you might want to download a personnel form, calendar, timesheet, or accounting form that other users can print when they n...

6 Printing tasks ● Use features in the Windows printer driver ● Use features in the Macintosh printer driver ● Cancel a print job ENWW 101

Use features in the Windows printer driver When you print from a software program, many of the product features are available from the printerdriver. For complete information about the features that are available in the printer driver, see the printer-driver Help. The following features are describe...

Set a custom paper size from the printer driver 1. On the File menu in the software program, click Print . 2. Select the driver, and then click Properties or Preferences . 3. On the Paper or Paper/Quality tab, click Custom . 4. On the Custom Paper Size window, type the name of the custom paper size....

Print multiple pages on one sheet of paper You can print more than one page on a single sheet of paper. 1. On the File menu in the software program, click Print . 2. Select the driver, and then click Properties or Preferences . 3. Click the Finishing tab. 4. In the section for Document Options , sel...

Print on both sides of the paper When duplex printing is available, you can automatically print on both sides of a page. If duplex printingis not available, you can manually print on both sides of a page by feeding the paper through the producta second time. NOTE In the printer driver, Print on Both...

Print on both sides manually 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading specialpaper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side up, bottom-edge first. ● For all other trays, ...

Use the Services tab If the product is connected to a network, use the Services tab to obtain product and supply-status information. Click the Device and Supplies status icon to open the Device Status page of the HP Embedded Web Server. This page shows the current status of the product, the percenta...

Use features in the Macintosh printer driver When you print from a software program, many of the device features are available from the printerdriver. For complete information about the features that are available in the printer driver, see the printer-driver Help. The following features are describ...

Print a cover page You can print a separate cover page for your document that includes a message (such as “Confidential”). 1. Open the printer driver (see Open the printer drivers ). 2. On the Cover Page or Paper/Quality pop-up menu, select whether to print the cover page Before Document or After Do...

Cancel a print job You can stop a print request by using the control panel or by using the software program. For instructionsabout how to stop a print request from a computer on a network, see the online Help for the specificnetwork software. NOTE It can take some time for all printing to clear afte...

7 Copy This device can function as a standalone, walk-up copier. It is not necessary to install the printing systemsoftware on the computer, nor is it necessary to have the computer turned on to make photocopies. Youcan adjust the copy settings at the control panel. You can also copy originals by us...

Use the Copy screen From the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in Figure 7-1 Copy screen . Note that only the first six copy features are immediately visible. In order to view additional copy features, touch More Options . Figure 7-1 Copy screen 114 Chapter 7 ...

Set the default copy options You can use the administration menu to establish default settings that apply to all copy jobs. If necessary,you can override most settings for an individual job. After that job is complete, the device returns to thedefault settings. 1. From the Home screen, scroll to and...

Basic copy instructions This section provides the basic instructions for copying. Copy from the scanner glass Use the scanner glass to make as many as 999 copies of small, lightweight media (less than 60 g/m 2 or 16 lb) or heavy media (more than 105 g/m 2 or 28 lb). This includes media such as recei...

Adjust the copy settings The device offers several features so you can optimize copied output. These features are all availableon the Copy screen. The Copy screen consists of several pages. From the first page, touch More Options to go to the next page. Then touch the up or down arrow buttons to scr...

Change the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are makingtwo copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. Ifautomatic collation is off, the pages print in this or...

Copy two-sided documents Two-sided documents can be copied manually or automatically. Copying two-sided documents manually Copies resulting from this procedure are printed on one side, and need to be hand-collated. 1. Load the documents to be copied into the document feeder input tray with the first...

Copy mixed-size originals You can copy original documents that are printed on different sizes of paper as long as the sheets ofpaper have one common dimension. For example, you could combine letter and legal sizes, or you couldcombine A4 and A5 sizes. 1. Arrange the sheets in the original document s...

Copy photos and books Copy a photo NOTE Photos should be copied from the flatbed scanner, not from the document feeder. 1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the photo in the upper-left corner of the glass. 2. Gently close ...

Combine copy jobs by using Job Build Use the Job Build feature to build a single copy job from multiple scans. You can use either the documentfeeder or the scanner glass. The settings for the first scan are used for subsequent scans. 1. Touch Copy . 2. Scroll to and touch Job Build . 3. Touch Job Bu...

Cancel a copy job To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device. Then touch Cancel current job . NOTE If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder. 124 Chapter 7 Copy ENWW

Configure e-mail settings Before you can send a document to e-mail, you must configure the device for e-mailing. NOTE The instructions that follow are for configuring the device at the control panel. You can also perform these procedures by using the embedded Web server. For more information, see Em...

Test the SMTP settings 1. From the Home screen, touch Administration . 2. Touch Initial Setup . 3. Touch E-mail Setup , and then touch Test Send Gateways . If the configuration is correct, Gateways OK appears on the control-panel display. If the first test was successful, send an e-mail to yourself ...

Use the Send E-mail screen Use the touchscreen to navigate through the options on the Send E-mail screen. 1 Send E-mail button Touching this button scans the document and sends an e-mail file to the provided e-mailaddresses. 2 Home button Touching this button opens the Home screen. 3 From: field Tou...

Perform basic e-mail functions The device e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that therecipient can manipulate. With ...

Send documents The device scans both black-and-white and color originals. You can use default settings or change thescanning preferences and file formats. The following are the default settings: ● Color ● PDF (requires the recipient to have an Adobe Acrobat ® viewer to view the e-mail attachment) Fo...

Use the address book You can send e-mail to a list of recipients by using the address book feature of the device. See yoursystem administrator for information about configuring address lists. NOTE You can also use the embedded Web server to create and manage the e-mail address book. For more informa...

Use the local address book Use the local address book to store frequently-used e-mail addresses. The local address book can beshared between devices that use the same server to gain access to the HP Digital Sending software. You can use the address book when you type e-mail addresses in the From: , ...

Change e-mail settings for the current job Use the More Options button to change the following e-mail settings for the current print job: Button Description Document File Type Touch this button to change the type of file the device creates after scanning the document. Output Quality Touch this butto...

Scan to a folder NOTE This device feature is supported for the HP LaserJet M5035 MFP models only. If the system administrator has made the feature available, the device can scan a file and send it to afolder on the network. Supported operating systems for folder destinations include Windows 2000,Win...

9 Fax The HP LaserJet M5035X MFP and HP LaserJet M5035XS MFP models come with an HP LaserJetanalog fax accessory 300; already installed. Windows users can also install the optional HP DigitalSending Software (DSS), which provides digital faxing services. For complete instructions for configuring the...

Analog fax When the HP LaserJet analog fax accessory 300 is installed, the MFP can function as a standalone faxmachine. The HP LaserJet M5035X MFP and HP LaserJet M5035XS MFP models come with an HP LaserJetanalog fax accessory 300; already installed. For the HP LaserJet M5025 MFP and HP LaserJet M50...

Connect the fax accessory to a phone line When connecting the fax accessory to a phone line, ensure that the phone line that is being used forthe fax accessory is a dedicated line that is not used by any other devices. In addition, this line shouldbe an analog line because the fax will not function ...

Digital fax Digital faxing is available when you install the optional HP Digital Sending Software. For informationabout ordering this software, go to www.hp.com/go/lj5025_software or www.hp.com/go/ lj5035_software . With digital faxing, the device does not need to be connected directly to a phone li...

10 Manage and maintain the device ● Use information pages ● Configure e-mail alerts ● Use the HP Easy Printer Care software ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use the HP Printer Utility for Macintosh ● Manage supplies ● Replace supplies and parts ● Clean the device ● Cali...

Configure e-mail alerts NOTE If your company does not have e-mail, this feature might not be available. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you ofproblems with the device. The alerts take the form of e-mail messages to the e-mail account(s) that yo...

Use the HP Easy Printer Care software The HP Easy Printer Care software is a program that you can use for the following tasks: ● Check the device status. ● Check supplies status. ● Set up alerts. ● Gain access to troubleshooting and maintenance tools. You can use the HP Easy Printer Care software wh...

HP Easy Printer Care software sections Section Options Device List tab Shows information abouteach device in the Devices list ● Device information, including printer name, make, and model ● An icon (if the View as drop-down box is set to Tiles , which is the default setting) ● Any current alerts for...

Use the embedded Web server NOTE When the device is directly connected to a computer, use the HP Easy Printer Care software to view the device status. ● View device control status information ● Set the type of paper loaded in each tray ● Determine the remaining life on all supplies and order new one...

Use the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X computer. Open the HP Printer Utility Open the HP Printer Utility in Mac OS X V10.2.8 1. Open the Finder, and then click Applications . 2. Click Library , and then click Printers ....

HP Printer Utility features The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list. The following table describes the tasks that you can perform from these pages. Item Description Configuration Page Prints a configuration page. Supplies Status Shows the...

Manage supplies Using, storing, and monitoring the print cartridge can help ensure high-quality output. Supplies life The average cartridge yield is 15,000 pages in accordance with ISO/IEC 19752. Actual cartridge yielddepends on specific use. CAUTION The Economode feature allows the device to use le...

NOTE Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Change the print cartridge . To recycle the used cartridge, follow the instructions included with the new cartridge. Print-cartridge authentication...

Replace supplies and parts Carefully follow the guidelines in this section when replacing device supplies. Supply replacement guidelines To facilitate the replacement of supplies, keep the following guidelines in mind when setting up thedevice. ● Sufficient space is required above and in the front o...

Perform preventive maintenance The device requires periodic maintenance to maintain optimum performance. A control-panel messagealerts you when it is time to purchase the preventive maintenance kits. Separate maintenanceprocedures are required for the printer-portion of the device (the print engine)...

Clean the device During the printing process, paper, toner, and dust particles can accumulate inside the product. Overtime, this buildup can cause print-quality problems, such as toner specks or smearing (see Solve print- quality problems ). This product has a cleaning mode that can correct and prev...

3. Clean the scanner strip by using a damp, lint-free cloth. Clean the scanner lid backing Minor debris can accumulate on the white document lid backing that is located underneath the scannerlid. 1. Open the scanner lid. 2. Clean the white document lid backing by using a soft cloth or sponge that ha...

Clean the ADF If the ADF has trouble feeding documents, clean the ADF pickup roller assembly. 1. Open the ADF cover. 2. Wipe the ADF rollers with a soft, dry cloth. 3. Close the ADF cover. NOTE If you are experiencing jams in the ADF, contact a local HP-authorized service provider. See HP Customer C...

Clean the paper path 1. From the Home screen, touch Administration . 2. Touch Print Quality . 3. Touch Calibration/Cleaning . 4. Touch Create Cleaning Page . The device prints a cleaning page. 5. Follow the instructions printed on the cleaning page. 164 Chapter 10 Manage and maintain the device ENWW

Calibrate the scanner Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADFand flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read theposition of the image accurately. During the calibration procedure, scanner of...

11 Problem solving This troubleshooting information is organized to help you resolve printing problems. Choose the generaltopic or type of problem from the following list. ● Problem-solving checklist ● Problem-solving flowchart ● Solve general printing problems ● Control-panel message types ● Contro...

Problem-solving checklist If you are experiencing problems, use the following checklist to identify the cause of the problem: ● Is the device connected to power? ● Is the device on? ● Is the device in the Ready state? ● Are all necessary cables connected? ● Do any messages appear on the control pane...

Problem-solving flowchart Symptom Check Possible causes Possible solutions The control-panel displayis blank, no lights are lit,and the device makes nosounds from the motors. Is the power on? The power switch might be off. The power cord might be unplugged. The power outlet might not be workingcorre...

Solve general printing problems Device selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program. Check tray type and size configurations at ...

Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the device. They inform you of normal device operationand require no interaction to clear the...

Common causes of jams The device is jammed. Cause Solution The media does not meet specifications. Use only media that meets HP specifications. See Media and trays . A component is installed incorrectly. Verify that the print cartridge is correctly installed. You are using media that has already pas...

Jam locations Use this illustration to troubleshoot jams in the device. For instructions about clearing jams, see Clear jams . 1 ADF See Clear jams from the automatic document feeder (ADF) . 2 Stapler/stacker See Clear jams from the stapler/stacker for media jams or see Clear staple jams for staple ...

Jam recovery The device has a jam-recovery feature that determines if the device will reprint jammed pages after thejam is cleared. ● Auto instructs the device to automatically turn jam recovery on when sufficient device memory. ● Off instructs the device not to attempt to reprint jammed pages. This...

Clear jams When clearing jams, be very careful not to tear the media. If a small piece of media remains in the device,it could cause additional jams. Clear jams from the automatic document feeder (ADF) Occasionally, media becomes jammed during a fax, copy, or scan job. When this happens, the control...

Clear jams from the stapler/stacker The control-panel message 13.XX.YY Jam inside left door on the HP LaserJet M5035XS MFP alerts you to a jam in the stapler/stacker. To clear the jam, follow the instructions on the onscreen dialog boxor follow the steps below. 1. If the most of the jammed media is ...

Clear jams from the output path To clear jams in output path, follow the instructions on the onscreen dialog box or follow the steps below.The following control-panel messages alert you to jams in the output path: ● 13.XX.YY Jam inside left door (HP LaserJet M5025 MFP, HP LaserJet M5035 MFP, and HP ...

Clear jams from the optional duplexer The control-panel message 13.XX.YY Jam inside duplexer alerts you to a jam in the optional duplexer. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. 1. Remove the duplexer. 2. Remove any media from the duplexer. 3....

Clear jams from the print-cartridge area The control-panel message 13.XX.YY Jam inside upper-right door alerts you to a jam in the print- cartridge area. To clear the jam, follow the instructions on the onscreen dialog box or follow the stepsbelow. 1. Open the jam access door. 2. Open the upper-righ...

Clear jams from the input-tray areas Clear jams from the tray 1 input area The control-panel message 13.XX.YY Jam in Tray 1 alerts you to a jam in the tray 1 input area. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. 1. If the edge of the media is vis...

Clear jams from the input areas of optional trays To clear jams in optional trays, follow the instructions on the onscreen dialog box or follow the stepsbelow. The following control-panel messages alert you to jams in optional trays: ● 13.XX.YY Jam in Tray 4 (HP LaserJet M5035X MFP and HP LaserJet M...

Solve repeated jams If jams occur frequently, try the following actions: ● Check all the jam locations. A piece of media might be stuck somewhere in the device. ● Check that media is correctly loaded in the trays, that the trays are correctly adjusted for the loadedmedia size, and that the trays are...

Clear staple jams To reduce the risk of staple jams, make sure that you staple 30 or fewer pages of media (80 g/m 2 or 20 lb) at a time. The control-panel message 13.XX.YY Stapler jam inside stapler door on the HP LaserJet M5035XS MFP alerts you to a staple jam. To clear the jam, follow the instruct...

Solve print-quality problems This section helps you define print-quality problems and what to do to correct them. Often print- qualityproblems can be handled easily by making sure that the device is correctly maintained, using print mediathat meets HP specifications, or running a cleaning page. Prin...

Repeating defects 1. Print a few more pages to see if the problem corrects itself. 2. If the distance between defects is 47 mm (1.9 in), 62 mm (2.4 in), or 96 mm (3.8 in), the printcartridge might need to be replaced. 3. Clean the inside of the device and run a cleaning page. See Clean the device .)...

Misformed characters AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications for the device are being met. See Operating environment . Page skew 1. Print a few more pages to see if the problem corre...

Random image repetition If an image that appears at the top of the page (in solid black) repeats further down the page (in a grayfield), the toner might not have been completely erased from the last job. (The repeated image mightbe lighter or darker than the field it appears in.) ● Change the tone (...

Solve network printing problems NOTE HP recommends using the device CD to install and set up the device on a network. ● Print a configuration page (see Use information pages ). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the networ...

Solve fax problems Solve sending problems Faxes quit during sending. Cause Solution The fax machine to which you are sending might bemalfunctioning. Send the fax to another fax machine. Your telephone line might not be working. Disconnect the fax cable from the telephone jack, and thenconnect a tele...

Solve receiving problems Incoming fax calls are not being answered by the fax (no fax detected). Cause Solution The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting. See the fax guide forinformation about changing the setting. The telephone cord might not be conn...

Solve copy problems Prevent copy problems The following are a few simple steps you can take to improve copy quality: ● Copy from the flatbed scanner. This will produce a higher quality copy than copying from theautomatic document feeder (ADF). ● Use quality originals. ● Load the media correctly. If ...

Problem Cause Solution Unwanted lines appear on the copy. A AA A A B B B B B C C C C C a a a a a c c c c c b b b b b Tray 1 or tray 2 might not be installedcorrectly. Verify that the tray is in place. The flatbed scanner or the ADF glassmight be dirty. Clean the flatbed scanner or the ADFglass. See ...

Performance problems Problem Cause Solution No copy came out. The input tray might be empty. Load media in the device. See Load media into the input trays for more information. The original might have been loadedincorrectly. Load the original correctly in the ADF orflatbed scanner. See Load media in...

Solve e-mail problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure theSMTP gateway address or the LDAP gateway address. Print a configuration page to find the currentSMTP and LDAP gateway addresses. See Use information pages . Use the following p...

Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printerdriver is selected, swit...

Solve common Macintosh problems In addition to the problems that are listed in Solve general printing problems , this section lists problems that can occur when using Mac OS X. NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility . The device will not appear in the Cho...

Solve Linux problems For information about Linux problem solving, go to the HP Linux support Web site: hp.sourceforge.net/ . 232 Chapter 11 Problem solving ENWW

Solve PostScript problems The following situations are specific to the PostScript (PS) language and might occur when severalprinter languages are being used. Check the control-panel display for messages that might help resolveproblems. NOTE To receive a printed or screen message when PS errors occur...

A Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts andaccessories that are specifically designed for this device. ● Order parts, accessories, and supplies ● Part numbers ENWW 235

Order parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories: ● Order directly from HP ● Order through service or support providers ● Order directly through the embedded Web server (for printers that are connected to a network) ● Order directly t...

Part numbers The following list of accessories was current at the time of printing. Ordering information and availabilityof the accessories might change during the life of the device. Accessories Item Description Part number Optional duplexer NOTE The automatic duplexer is included with theHP LaserJ...

Cables and interfaces Item Description Part number Enhanced I/O (EIO) cards HP Jetdirect print server multi-protocol EIO network cards: HP Jetdirect 620n Fast Ethernet (10/100Base-TX) print server J7934G HP Jetdirect 625n Fast Ethernet (10/100/1000Base-TX) printserver J7960G HP Jetdirect 635n IPv6/I...

B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet M5025, M5035, M5035X, and M5035XS One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materialsand workm...

(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OROTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental orconsequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CO...

Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured ortampered with in any way, (b) experience problems resulting from misuse, i...

HP Easy Printer Care software To check the device status and settings and view troubleshooting information and online documentation,use the HP Easy Printer Care software. You must have performed a full software installation in order touse the HP Easy Printer Care software. See Use the embedded Web s...

HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs.Maintenance agreements are not part of the standard warranty. Support services may vary by area.Check with your local HP dealer to determine the services available to you. On-site service...

4. If possible, include print samples and 50 to 100 sheets of paper or other print media that did notprint correctly. 5. In the U.S., call HP Customer Care to request new packing material. In other areas, use the originalpacking material, if possible. Hewlett-Packard recommends insuring the equipmen...

C Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Operating environment ENWW 249

Electrical specifications WARNING! Power requirements are based on the country/region where the device is sold. Do not convert operating voltages. This can damage the device and void the product warranty. Table C-3 Power requirements Specification 110-volt models 220-volt models Power requirements 1...

Acoustic emissions Table C-5 Sound power and pressure level 1 , 3 Sound power level Declared per ISO 9296 Printing 3 L WAd = 6.6 Bels (A) [66 dB(A)] Ready Essentially Inaudible Sound pressure level Declared per ISO 9296 Printing 3 L pAm =54 dB (A) Ready Essentially Inaudible 1 Values subject to chan...

D Regulatory information This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements ENWW 253

FCC regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuantto Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates, uses, ...

Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally soundmanner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product gene...

Material restrictions This HP product contains mercury in the fluorescent lamp of the scanner and/or control panel liquidcrystal display that may require special handling at end-of-life. This HP product contains a battery that might require special handling at end-of-life. The batteriescontained in ...

Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety . For more information To obtain inf...

Telecom statement The HP LaserJet M5035X MFP and HP LaserJet M5035XS MFP models have the HP LaserJet AnalogFax Accessory 300 already installed to provide communication to the public switch telephone network(PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for all ...

Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard,Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet M5025 / M5035 Series Accessori...

Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration hasimplemented regulations for laser products manufactured since August 1, 1976. Compliance ismandatory for products marketed in the United States. The device is certified as...

EMI statement (Taiwan) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet M5025, M5035x, M5035X, M5035XS, laserkirjoitin on käyttäjän kannalta turvallinen luokan1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteenulkopuolell...

Overview One dual inline memory module (DIMM) slot is available for upgrading the device memory. DIMMs areavailable in 32, 48, 64, 128, and 512 MB. For ordering information, see Order parts, accessories, and supplies NOTE Single inline memory modules (SIMMs) used in previous HP LaserJet printers are...

Installing printer memory You might want to add more printer memory to the printer if you often print complex graphics, printPostScript (PS) documents, or use many downloaded fonts. Added memory also gives you moreflexibility in supporting job-storage features, such as quick copying. To install prin...

8. Replace the formatter cover. 9. Reconnect the cables, and then turn on the device. Check DIMM installation After installing the DIMM, make sure that the installation was successful. Verify that DIMM is installed correctly 1. Turn the device on. Check that the Ready light is illuminated after the ...

Save resources (permanent resources) Utilities or jobs that you download to the device sometimes include resources (for example, fonts,macros, or patterns). Resources that are internally marked as permanent remain in the device memoryuntil you turn the device power off. Use the following guidelines ...

Using HP Jetdirect print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card 1. Turn off the device. 2. Remove the two screws and cover plate from the EIO slot on the back of the device. NOTE Do not discard the screws or the cover plate. S...

4. Connect the network cable to the EIO card. 5. Turn on the device, and then print a configuration page to verify that the new EIO device isrecognized. See Use information pages . NOTE When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and st...

Glossary bidirectional communication Two-way data transmission. bin A receptacle for holding printed pages. BOOTP Abbreviation for “Bootstrap Protocol,” an Internet protocol that a computer uses to find its IP address. calibration The process in which the printer makes internal adjustments to produc...

Index Symbols/Numerics 500-sheet trays insert or close error message 184 unexpected size or type error message 179 500–sheet tray. See tray 3 A A4 paper settings 46access denied message 183accessibility features 4accessories included 2, 3ordering 236part numbers 237 acoustic specifications 252activi...