Page 3 - Contents
Contents 3 Contents Introduction ................................................................................................................................ 10 What's new ...............................................................................................................................
Page 10 - Introduction; In this section; Revision history
Introduction 10 Introduction In this section What's new ........................................................................................................................................... 10 Revision history .......................................................................................
Page 11 - Getting started
Getting started 11 • Updated contacting HP: • Contacting HP technical support or an authorized reseller • Server information you need Getting started NOTE: For common troubleshooting procedures, the term "server" is used to mean servers and server blades. This guide provides common procedure...
Page 12 - Pre-diagnostic steps; Important safety information; Symbols on equipment
Getting started 12 Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. IMPORTANT: This guide provides information for multiple servers. Some i...
Page 13 - Warnings and cautions; The leveling feet are extended to the floor.
Getting started 13 weight in kg weight in lb This symbol indicates that the component exceeds the recommended weight for one individual to handle safely. WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guideline...
Page 14 - Symptom information; Version Control Agent
Getting started 14 CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only. Symptom information Before troubleshooting a server problem, collect the following information: • What events preceded...
Page 15 - Common problem resolution; Loose connections; Action; Service notifications; Troubleshoot a Problem
Common problem resolution 15 Common problem resolution In this section Loose connections .................................................................................................................................. 15 Service notifications ..........................................................
Page 16 - Hard drive guidelines; SAS and SATA hard drive guidelines; SCSI hard drive guidelines; Hot-plug SCSI hard drive LED combinations
Common problem resolution 16 Components for option firmware updates are also available from the HP Storage Products Software and Drivers website ( http://www.hp.com/support/proliantstorage ). 1. Find the most recent version of the component that you require. Components for controller firmware update...
Page 17 - SAS and SATA hard drive LED combinations
Common problem resolution 17 Activity LED (1) Online LED (2) Fault LED (3) Interpretation On Off Off Do not remove the drive. The drive is being accessed, but (1) it is not configured as part of an array; (2) it is a replacement drive and rebuild has not yet started; or (3) it is spinning up during ...
Page 19 - Diagnostic flowcharts; Troubleshooting flowcharts
Diagnostic flowcharts 19 Diagnostic flowcharts In this section Troubleshooting flowcharts ...................................................................................................................... 19 Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you...
Page 20 - Start diagnosis flowchart; General diagnosis flowchart
Diagnostic flowcharts 20 Start diagnosis flowchart Use the following flowchart to start the diagnostic process. General diagnosis flowchart
Page 22 - Power-on problems flowchart; Server power-on problems flowchart
Diagnostic flowcharts 22 Power-on problems flowchart Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs and in...
Page 23 - p-Class server blade power-on problems flowchart
Diagnostic flowcharts 23 p-Class server blade power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Po...
Page 25 - c-Class server blade power-on problems flowchart
Diagnostic flowcharts 25 c-Class server blade power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Po...
Page 26 - POST problems flowchart
Diagnostic flowcharts 26 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component • Faulty KVM devi...
Page 27 - Server and p-Class server blade POST problems flowchart
Diagnostic flowcharts 27 Server and p-Class server blade POST problems flowchart
Page 28 - c-Class server blade POST problems flowchart; Operating system boot problems flowchart
Diagnostic flowcharts 28 c-Class server blade POST problems flowchart Operating system boot problems flowchart Symptoms: • Server does not boot a previously installed OS • Server does not boot SmartStart Possible causes: • Corrupted OS • Hard drive subsystem problem • Incorrect boot order setting in...
Page 29 - Server fault indications flowchart
Diagnostic flowcharts 29 • Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade. • Use a local I/O cable and drive to connect to the server blade, and then restart the server blade. Server fault indications flowchart Symptoms: • Server boots, but a fault event ...
Page 30 - Server and p-Class server blade fault indications flowchart
Diagnostic flowcharts 30 NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition...
Page 31 - c-Class server blade fault indications flowchart
Diagnostic flowcharts 31 c-Class server blade fault indications flowchart
Page 32 - Hardware problems; Procedures for all ProLiant servers; Power source problems; Power supply problems
Hardware problems 32 Hardware problems In this section Procedures for all ProLiant servers ............................................................................................................ 32 Power problems .....................................................................................
Page 33 - UPS problems; UPS is not working properly; Low battery warning is displayed; One or more LEDs on the UPS is red; General hardware problems; Problems with new hardware
Hardware problems 33 UPS problems UPS is not working properly Action : 1. Be sure the UPS batteries are charged to the proper level for operation. See the UPS documentation for details. 2. Be sure the UPS power switch is in the On position. See the UPS documentation for the location of the switch. 3...
Page 34 - Unknown problem
Hardware problems 34 2. Refer to the release notes included with the hardware to be sure the problem is not caused by a change to the hardware release. If no documentation is available, refer to the HP support website ( http://www.hp.com/support ). 3. Be sure the new hardware is installed properly. ...
Page 35 - Third-party device problems; Testing the device; Internal system problems; CD-ROM and DVD drive problems; System does not boot from the drive
Hardware problems 35 • If the system boots and video is working, add each component back to the server one at a time, restarting the server after each component is added to determine if that component is the cause of the problem. When adding each component back to the server, be sure to disconnect p...
Page 36 - Data read from the drive is inconsistent, or drive cannot read data; Drive is not detected; Diskette drive problems; Diskette drive light stays on; A problem has occurred with a diskette transaction; Diskette drive cannot read a diskette
Hardware problems 36 3. Be sure no loose connections (on page 15 ) exist. 4. Be sure the media from which you are attempting to boot is not damaged and is a bootable CD. 5. If attempting to boot from a USB CD-ROM drive: • Refer to the operating system and server documentation to be sure both support...
Page 37 - Drive is not found; Non-system disk message is displayed; Diskette drive cannot write to a diskette; Tape drive problems; Stuck tape issue
Hardware problems 37 Drive is not found Action : Be sure no loose connections (on page 15 ) exist with the drive. Non-system disk message is displayed Action : 1. Remove the non-system diskette from the drive. 2. Check for and disconnect any non-bootable USB devices. Diskette drive cannot write to a...
Page 38 - Backup issue
Hardware problems 38 Read/write issue Action: 1. Run the Acceptance Test in HP StorageWorks Library and Tape Tools. CAUTION: Running the Acceptance Test overwrites the tape. To avoid overwriting the tape, run the shorter Device Analysis Test instead. 2. Run the Media Validation Test in HP StorageWor...
Page 39 - Hard drive problems; System completes POST but hard drive fails; No hard drives are recognized; Hard drive is not recognized by the server; A new hard drive is not recognized; You are unable to access data
Hardware problems 39 Hard drive problems System completes POST but hard drive fails Action : 1. Be sure no loose connections (on page 15 ) exist. 2. Be sure no device conflict exists. 3. Be sure the hard drive is properly cabled and terminated if necessary. 4. Be sure the hard drive data cable is wo...
Page 40 - Server response time is slower than usual; Fan problems; General fan problems are occurring; Hot-plug fan problems are occurring
Hardware problems 40 1. Be sure the files are not corrupt. Run the repair utility for the operating system. 2. Be sure no viruses exist on the server. Run a current version of a virus scan utility. Server response time is slower than usual Action : Be sure the hard drive is not full, and increase th...
Page 41 - Memory problems; General memory problems are occurring; Server is out of memory; Memory count error exists; Possible Cause; Server fails to recognize existing memory
Hardware problems 41 Memory problems General memory problems are occurring Action : • Isolate and minimize the memory configuration. • Be sure the memory meets the server requirements and is installed as required by the server. Some servers may require that memory banks be fully populated or that al...
Page 42 - Server fails to recognize new memory; PPM problems; Processor problems
Hardware problems 42 Server fails to recognize new memory Action : 1. Be sure the memory is the correct type for the server and is installed according to the server requirements. Refer to the server documentation or HP website ( http://www.hp.com ). 2. Be sure you have not exceeded the memory limits...
Page 43 - System open circuits and short circuits; External device problems; Video problems
Hardware problems 43 c. Replace the remaining processor with a known functional processor. If the problem is resolved after you restart the server, a fault exists with one or more of the original processors. Install each processor and its associated PPM (if applicable) one by one, restarting each ti...
Page 44 - Monitor does not function properly with energy saver features; Video colors are wrong; Slow-moving horizontal lines are displayed; Mouse and keyboard problems
Hardware problems 44 7. Be sure a video expansion board, such as a RILOE board, has not been added to replace onboard video, making it seem like the video is not working. Disconnect the video cable from the onboard video, and then reconnect it to the video jack on the expansion board. NOTE: All serv...
Page 45 - Audio problems; Printer does not print; Local I/O cable problems; No dial tone exists
Hardware problems 45 Audio problems Action : Be sure the server speaker is connected. Refer to the server documentation. Printer problems Printer does not print Action : 1. Be sure the printer is powered up and online. 2. Be sure no loose connections (on page 15 ) exist. 3. Be sure the correct print...
Page 46 - Modem does not answer an incoming call
Hardware problems 46 Data is displayed as garbled characters after the connection is established Action : 1. Be sure both modems have the same settings, including speed, data, parity, and stop bits. 2. Be sure the software is set for the correct terminal emulation. a. Reconfigure the software correc...
Page 47 - You are unable to connect to an online subscription service; You are unable to connect at 56 Kbps; Network controller problems; Network controller is installed but not working; Network controller has stopped working
Hardware problems 47 3. Be sure no line interference exists. Retry the connection by dialing the number several times. If conditions remain poor, contact the telephone company to have the line tested. 4. Be sure the modem is current and compliant with CCITT and Bell standards. Replace with a support...
Page 48 - Problems are occurring with the network interconnect blades
Hardware problems 48 2. Be sure the correct network driver is installed for the controller and that the driver file is not corrupted. Reinstall the driver. 3. Be sure no loose connections (on page 15 ) exist. 4. Be sure the network cable is working by replacing it with a known functional cable. 5. C...
Page 49 - Software problems; Operating system problems and resolutions; Operating system problems; Operating system locks up; General protection fault occurs
Software problems 49 Software problems In this section Operating system problems and resolutions............................................................................................... 49 Application software problems...............................................................................
Page 50 - Errors are displayed in the error log; Problems occur after the installation of a service pack; Operating system issues with Intel; Operating system updates; not
Software problems 50 If neither of these actions resolve the problem, contact an authorized service provider. For more information about debugging tools or specific GPF messages, refer to the Microsoft website ( http://www.microsoft.com/whdc/devtools/debugging/default.mspx ). Errors are displayed in...
Page 51 - Restoring to a backed-up version; System Tools
Software problems 51 3. Install the current drivers. If you apply the update and have problems, refer to the Software and Drivers Download website ( http://h18007.www1.hp.com/support/files/server ) to find files to correct the problems. Restoring to a backed-up version If you recently upgraded the o...
Page 52 - Application software problems; Remote ROM flash problems
Software problems 52 • Linux—Refer to the operating system documentation for information. Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website ( http://h18000.www1.hp.com/products/servers/linux ). Application software pr...
Page 54 - Software tools and solutions; Configuration tools; Array Configuration Utility; SmartStart software
Software tools and solutions 54 Software tools and solutions In this section Configuration tools ................................................................................................................................. 54 Management tools.........................................................
Page 55 - SmartStart Scripting Toolkit; Using RBSU; Enter
Software tools and solutions 55 • Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software. • Enabling access to the Array Configuration Utility (on page 54 ), Array Diagno...
Page 56 - Auto-configuration process; Boot options; Configuring online spare memory; System Options
Software tools and solutions 56 Auto-configuration process The auto-configuration process automatically runs when you boot the server for the first time. During the power-up sequence, the system ROM automatically configures the entire system without needing any intervention. During this process, the...
Page 57 - Option ROM Configuration for Arrays; HP ProLiant Essentials Rapid Deployment Pack
Software tools and solutions 57 7. Press the Esc key to exit the current menu, or press the F10 key to exit RBSU. For more information on online spare memory, refer to the white paper on the HP website ( http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html ). Option ROM Config...
Page 58 - Management CD; Management tools; Automatic Server Recovery; Integrated Lights-Out technology
Software tools and solutions 58 Management CD The Management CD contains the latest tools available for easily managing the server, such as HP SIM (" HP Systems Insight Manager " on page 59 ) and Management Agents (on page 59 ). Run the Management CD shipped with the server. Refer to the Man...
Page 59 - Erase Utility; Maintenance Utilities; StorageWorks library and tape tools; Management Agents
Software tools and solutions 59 • Access advanced troubleshooting features through the iLO and iLO 2 interface. • Diagnose iLO and iLO 2 using HP SIM through a web browser and SNMP alerting. For more information about iLO and iLO 2 features, refer to the iLO and iLO 2 documentation on the Documentat...
Page 60 - HP BladeSystem Essentials Insight Control Data Center Edition
Software tools and solutions 60 The Virtual Machine Management Pack provides the following functionality: • Central management and control of VMware® and Microsoft® virtual machines with physical host to virtual machine association • Easy identification of VMs or host servers reaching high CPU, memo...
Page 61 - System Management homepage; Clustering software; Diagnostic tools
Software tools and solutions 61 System Management homepage To access the System Management homepage of a server, go to https://localhost:2381 ( https://localhost:2381 ). USB support HP provides both standard USB support and legacy USB support. Standard support is provided by the operating system thr...
Page 62 - Smart Array SCSI Diagnosis feature; Survey Utility; Integrated Management Log
Software tools and solutions 62 Smart Array SCSI Diagnosis feature NOTE: This feature is only available in HP Insight Diagnostics Online Edition. The HP Insight Diagnostics Online Edition (" HP Insight Diagnostics " on page 61 ) provides the capability to use non-intrusive system level check...
Page 63 - Array Diagnostic Utility; Remote support and analysis tools; HP Instant Support Enterprise Edition; Web-Based Enterprise Service; Open Services Event Manager; Keeping the system current; Drivers
Software tools and solutions 63 Array Diagnostic Utility ADU is a tool that collects information about array controllers and generates a list of detected problems. ADU can be accessed from the SmartStart CD (" SmartStart software " on page 54 ) or downloaded from the HP website ( http://www....
Page 64 - Microsoft
Software tools and solutions 64 If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website ( http://www.hp.com/support ...
Page 65 - Care Pack; Firmware maintenance; flashing the ROM; Types of ROM; System ROM; Redundant ROM support; Automatic backup
Software tools and solutions 65 Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website ( http://www.hp.com/hps/c...
Page 66 - Option ROMs; Methods for updating firmware; Online ROM flash technology; Offline ROM flash technology; ROMPaq utility
Software tools and solutions 66 For additional information, refer to the HP Online ROM Flash User Guide on the HP website ( http://h18023.www1.hp.com/support/files/server/us/romflash.html ). Option ROMs Smart Components for option ROMs provide for efficient administration of option ROM upgrades. Typ...
Page 67 - ROM Update Utility; Current firmware versions; Automatic firmware updates; Manual firmware updates
Software tools and solutions 67 2. Shut down each server where the system or option ROM images are to be upgraded and reboot using the correct ROMPaq diskette for that server. 3. Follow the interactive session in the ROMPaq utility, which enables you to select the devices to be flashed. 4. After the...
Page 69 - HP resources for troubleshooting; Online resources
HP resources for troubleshooting 69 HP resources for troubleshooting In this section Online resources .................................................................................................................................... 69 General server resources.........................................
Page 70 - General server resources
HP resources for troubleshooting 70 White papers White papers are electronic documentation on complex technical topics. Some white papers contain in-depth details and procedures. Topics include HP products, HP technology, OS, networking products, and performance. Refer to one of the following websit...
Page 72 - Teardown procedures, part numbers, specifications
HP resources for troubleshooting 72 Server and option specifications, symbols, installation warnings, and notices Refer to the server documentation and printed notices. Printed notices are available in the Reference Information pack. Server documentation is available in the following locations: • Do...
Page 73 - Error messages; ADU error messages; Introduction to ADU error messages; Accelerator Board not Detected; Accelerator Error Log
Error messages 73 Error messages In this section ADU error messages ............................................................................................................................... 73 POST error messages and beep codes......................................................................
Page 74 - Accelerator Parity Write Errors: X
Error messages 74 Accelerator Parity Write Errors: X Description : Number of times that write memory parity errors were detected during transfers to memory on the array accelerator board. Action : If many parity errors occurred, you may need to replace the array accelerator board. Accelerator Status...
Page 78 - Controller Reported POST Error. Error Code: X; Disable Command Issued; Drive (Bay) X has Insufficient Capacity for its Configuration
Error messages 78 page 63 ) examines each physical drive and looks for drives that have been moved to a different drive bay. Action : Look for messages indicating which drives have been moved. If no messages are displayed and drive swapping did not occur, run ACU (" Array Configuration Utility &...
Page 79 - Drive (Bay) X is a Replacement Drive Marked OK; Drive (Bay) X is Undergoing Drive Recovery; Drive (Bay) X Was Inadvertently Replaced
Error messages 79 4. If the problem persists, power down the system and replace the cable. 5. If the problem persists, power down the system and replace the drive. Drive (Bay) X is a Replacement Drive Description : This drive has been replaced. This message is displayed if a drive is replaced in a f...
Page 82 - Logical Drive X Status = Overheated
Error messages 82 Action : Check for drive failures, wrong drive replaced, or loose cable messages. If a drive failure occurred, replace the failed drive or drives, and then restore the data for this logical drive from the tape backup. Otherwise, follow the procedures for correcting problems when an...
Page 83 - Logical Drive X Status = Wrong Drive Replaced; Other Controller Indicates Different Hardware Model
Error messages 83 Logical Drive X Status = Wrong Drive Replaced Description : A physical drive in this logical drive has failed. The incorrect drive was replaced. Action : 1. Power down the server. 2. Replace the drive that was incorrectly replaced. 3. Replace the original drive that failed with a n...
Page 85 - SCSI Port X, Drive ID Y Firmware Needs Upgrading; SCSI Port X, Drive ID Y Has Exceeded the Following Threshold(s); SCSI Port X, Drive ID Y RIS Copies Within This Drive Do Not Match
Error messages 85 5. If the error persists after completing steps 1 through 4, contact an HP authorized service provider. SCSI Port X Drive ID Y Failed - REPLACE (failure message) Description : ADU (" Array Diagnostic Utility " on page 63 ) detected a drive failure. Action : Correct the cond...
Page 86 - Set Configuration Command Issued; Storage Enclosure on SCSI Bus X Indicated a Power Supply Failure...
Error messages 86 Description : A predictive failure warning for this hard drive has been generated, indicating that a drive failure is imminent. Action : Replace this drive at the earliest opportunity. Refer to the server documentation for drive replacement information before performing this operat...
Page 87 - Storage Enclosure on SCSI Bus X Indicated that the Fan Failed...
Error messages 87 Description : A power supply in the external storage unit has failed. Action : Replace the power supply. Storage Enclosure on SCSI Bus X Indicated an Overheated Condition... ...SOLUTION: Make sure all cooling fans are operating properly. Also be sure the operating environment of st...
Page 89 - The Redundant Controllers Installed are not the Same Model...
Error messages 89 Swapped cables or configuration error detected. The configuration information on the attached drives... ...is not backward compatible with this controller’s firmware. SOLUTION: Upgrade the firmware on this controller. If this doesn’t solve the problem then power down system then mo...
Page 90 - This Controller Can See the Drives but the Other Controller Can't; This Controller Can't See the Drives but the Other Controller Can; Unable to Communicate with Drive on SCSI Port X, Drive ID Y; Unknown Disable Code; Unrecoverable Read Error
Error messages 90 Description : ADU detected two different controller models installed in a redundant controller configuration. This is not supported and one or both controllers may not be operating properly. Action : Use the same controller models for redundant controller configurations. This Contr...
Page 92 - Write Memory Error; POST error messages and beep codes; Introduction to POST error messages
Error messages 92 WARNING: Storage Enclosure on SCSI Bus X Indicated it is Operating in Single Ended Mode... ...SOLUTION: This usually occurs when a single-ended drive type is inserted into an enclosure with other drive types; and that makes the entire enclosure operate in single ended mode. To maxi...
Page 93 - Non-numeric messages or beeps only; Advanced Memory Protection mode: Advanced ECC; Advanced Memory Protection mode: RAID memory with Advanced ECC; An Unexpected Shutdown occurred prior to this power-up
Error messages 93 Non-numeric messages or beeps only Advanced Memory Protection mode: Advanced ECC Audible Beeps : None Possible Cause : Advanced ECC support is enabled. Action : None. Advanced Memory Protection mode: Advanced ECC with hot-add support Audible Beeps : None Possible Cause : Advanced E...
Page 96 - Network Server Mode Active and No Keyboard Attached
Error messages 96 Invalid memory types were found on the same node. Please check DIMM compatibility. - Some DIMMs may not be used Description : Invalid or mixed memory types were detected during POST. Action: Use only supported DIMM pairs when populating memory sockets. Refer to the applicable serve...
Page 98 - Power Fault Detected in Hot-Plug PCI Slot x
Error messages 98 Power Fault Detected in Hot-Plug PCI Slot x Audible Beeps : 2 short Possible Cause : PCI-X Hot Plug expansion slot was not powered up properly. Action : Reboot the server. Power Supply Solution Not Fully Redundant Audible beeps : None Possible cause : The minimum power supply requi...
Page 99 - Unsupported PCI Card Detected Remove PCI Card from Slot
Error messages 99 Temperature violation detected - system Shutting Down in x seconds Audible Beeps : 1 long, 1 short Possible Cause : The system has reached a cautionary temperature level and is shutting down in X seconds. Action : Adjust the ambient temperature, install fans, or replace any failed ...
Page 101 - 02-System Board Failure
Error messages 101 100 Series 101-I/O ROM Error Audible Beeps : None Possible Cause : Options ROM on a PCI, PCI-X, or PCI Express device is corrupt. Action : If the device is removable, remove the device and verify that the message disappears. Update Option ROM for a failed device. 101-Option ROM Ch...
Page 102 - 62-System Options Not Set
Error messages 102 102-System Board Failure, DMA Test Failed Audible Beeps : None Possible Cause : 8237 DMA controllers, 8254 timers, and similar devices. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacemen...
Page 103 - 80-Log Reinitialized; 03-Memory Address Error
Error messages 103 180-Log Reinitialized Audible Beeps : None Possible Cause : The IML has been reinitialized due to corruption of the log. Action : Event message, no action is required. 200 Series 201-Memory Error Audible Beeps : None Possible Cause : Memory failure detected. Action : Run Insight D...
Page 106 - 01-Keyboard Error or Test Fixture Installed
Error messages 106 210-Memory Board Power Fault on board X Audible Beeps : 1 long, 1 short Possible Cause : A problem exists with a memory board powering up properly. Action : Exchange DIMMs and retest. Replace the memory board if problem persists. 210-Memory Board Failure on board X Audible Beeps :...
Page 107 - 03-Keyboard Controller Error; 04-Keyboard or System Unit Error; 0X-Parallel Port X Address Assignment Conflict
Error messages 107 303-Keyboard Controller Error Audible Beeps : None Possible Cause : System board, keyboard, or mouse controller failure occurred. Action : 1. Be sure the keyboard and mouse are connected. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board....
Page 108 - 01-Diskette Controller Error; 02-Diskette Boot Record Error; 12-Secondary Floppy Port Address Assignment Conflict
Error messages 108 600 Series 601-Diskette Controller Error Audible Beeps : None Possible Cause : Diskette controller circuitry failure occurred. Action : 1. Be sure the diskette drive cables are connected. 2. Replace the diskette drive, the cable, or both. 3. Run Insight Diagnostics (" HP Insig...
Page 109 - 151-Com Port 1 Address Assignment Conflict
Error messages 109 2. Run Insight Diagnostics (" HP Insight Diagnostics " on page 61 ) and replace failed components as indicated. 1100 Series 1151-Com Port 1 Address Assignment Conflict Audible Beeps : 2 short Possible Cause : Both external and internal serial ports are assigned to COM X . ...
Page 111 - 612-Primary Power Supply Failure
Error messages 111 1611-Fan x Not Present (Fan Zone I/O) Audible Beeps : 2 short Possible Cause : Required fan is not installed or spinning. Action : 1. Check the fans to be sure they are working. 2. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated. 3. If ...
Page 114 - 725-Slot X Drive Array-Optional SIMM Failure Detected
Error messages 114 1720-S.M.A.R.T. Hard Drive Detects Imminent Failure Audible Beeps : None Possible Cause : A hard drive SMART predictive failure condition is detected. It may fail at some time in the future. Action : • If configured as a non-RAID 0 array, replace the failing or failed drive. Refer...
Page 115 - 762-Slot X Drive Array - Controller Firmware Upgrade Needed
Error messages 115 1727-Slot X Drive Array - New Logical Drive(s) Attachment Detected... ...If more than 32 logical drives, this message will be followed by: “Auto-configuration failed: Too many logical drives.” Audible Beeps : None Possible Cause : The controller has detected an additional array of...
Page 116 - 768-Slot X Drive Array - Resuming Logical Drive Expansion Process
Error messages 116 Expansion will resume when automatic data recovery has been completed. Audible Beeps : None Possible Cause : The capacity expansion process has been temporarily disabled. Action : Follow the action that is displayed onscreen to resume the capacity expansion process. 1753-Slot Z Dr...
Page 117 - 774-Slot X Drive Array - Obsolete Data Found in Array Accelerator; 776-Slot X Drive Array - SCSI Bus Termination Error
Error messages 117 1774-Slot X Drive Array - Obsolete Data Found in Array Accelerator Audible Beeps : None Possible Cause : Drives were used on another controller and reconnected to the original controller while data was in the original controller cache. Data found in the array accelerator is older ...
Page 118 - 776-Drive Array Reports Improper SCSI Port 1 Cabling; 778-Drive Array Resuming Automatic Data Recovery Process
Error messages 118 1776-Drive Array Reports Improper SCSI Port 1 Cabling Audible Beeps : None Possible Cause : • The integrated array enabler board failed. • The I/O board, drive backplane fan board, or drive backplane failed. Action : 1. Replace the integrated array enabler board. 2. Update the int...
Page 120 - 786-Disk 0 Software RAID Failure, Booting Disk 1
Error messages 120 2. Be sure all drives are fully seated. 3. Replace defective cables, drive X , or both. 1785-Slot X Drive Array Not Configured... (followed by one of the following): ...(1) Run Array Configuration Utility (2) No drives detected (3) Drive positions appear to have changed – Run Driv...
Page 124 - Event list error messages; Introduction to event list error messages; ASR Lockup Detected: Cause
Error messages 124 Audible Beeps : None Possible Cause : One or more logical drives failed due to loss of data in posted-writes memory. Action : • Press the F1 key to continue with the logical drives disabled. • Press the F2 key to accept data loss and re-enable logical drives. After pressing the F2...
Page 125 - Processor Correctable Error Threshold Passed (Slot X, Socket Y)
Error messages 125 Automatic operating system shutdown initiated due to fan failure Event Type : Fan failure Action : Replace the fan. Automatic Operating System Shutdown Initiated Due to Overheat Condition... ...Fatal Exception (Number X, Cause) Event Type : Overheating condition Action : Check fan...
Page 127 - HP BladeSystem infrastructure error codes; Server blade management module error codes; Server blade error codes; Server blade management module board error codes
Error messages 127 Event Type : Host bus error CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support before proceeding. Action : Replace the board on which the processor is inst...
Page 128 - Server blade management module signal backplane error codes; Server blade management module power backplane A error codes; Server blade management module power backplane B error codes; Interconnect A Error Code
Error messages 128 1. Press the server blade management module reset button. 2. Replace the server blade management module. Server blade management module signal backplane error codes LED code: 10-1, 10-2, or 10-3 Location: Server blade management backplane Action: Perform the following steps to res...
Page 129 - Interconnect B Error Code
Error messages 129 Interconnect B Error Code LED code: 14-1, 14-2, 14-3, or 14-4 Location: Interconnect device - side B Action: Perform the following steps to resolve the problem. Stop when the problem is resolved. 1. Press the server blade management module reset button. 2. Reseat the interconnect ...
Page 130 - Unknown server blade management module error code; Power management module error codes; Power supply error codes
Error messages 130 For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website ( http://www.hp.com/products/servers/proliant-bl/p-class/info ). 3. Replace the interconnect module. For more information, refer to the HP BladeSystem Maintenance and Service Guide on...
Page 131 - Port 85 codes and iLO messages; Troubleshooting the system using port 85 codes; Processor-related port 85 codes
Error messages 131 Power management module board error codes LED code: 7-1, 7-2, 7-3, 7-4, 7-5, 7-6, 7-7, 7-8, 7-9, 7-10, 7-11, 7-12, or 7-13 Location: Power management board Action: Perform the following steps to resolve the problem. Stop when the problem is resolved. 1. Reseat the power management...
Page 132 - Memory-related port 85 codes
Error messages 132 IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step. To troubleshoot processor-related error codes: 1. Bring the server to base configuration by removing all components that are not required by the server t...
Page 133 - Expansion board-related port 85 codes; Miscellaneous port 85 codes
Error messages 133 3. Reseat the remaining memory boards, rebooting after each installation to isolate any failed memory boards, if applicable. 4. Replace the DIMMs with a remaining bank of memory. 5. Replace the memory board, if applicable. 6. Replace the system board. IMPORTANT: If replacing the s...
Page 134 - Windows
Error messages 134 IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server does not function properly. • PPMs, except the PPM installed in slot 1 • DIMMs, except the first bank • Hard drives • Peripheral devices 2. Install each remaining system component, rebooting ...
Page 135 - Insight Diagnostics processor error codes
Error messages 135 Description : The system encountered an NMI prior to this boot. The NMI source was: Uncorrectable cache memory error. Action : Replace the processor. Insight Diagnostics processor error codes MSG_CPU_RR_1 Event type : Unable to divide and multiply with zero and infinity. Action : ...
Page 138 - Contacting HP; Contacting HP technical support or an authorized reseller; Customer self repair
Contacting HP 138 Contacting HP In this section Contacting HP technical support or an authorized reseller ......................................................................... 138 Customer self repair ..................................................................................................
Page 139 - Operating system information you need; Microsoft operating systems
Contacting HP 139 Server information you need Before contacting HP technical support, collect the following information: • Explanation of the issue, the first occurrence, and frequency • Any changes in hardware or software configuration before the issue surfaced • Third-party hardware information: •...
Page 140 - Linux operating systems
Contacting HP 140 • An updated Emergency Repair Diskette • If HP drivers are installed: • Version of the PSP used • List of drivers from the PSP • The drive subsystem and file system information: • Number and size of partitions and logical drives • File system on each logical drive • Current level o...
Page 144 - Acronyms and abbreviations
Acronyms and abbreviations 144 Acronyms and abbreviations ACPI Advanced Configuration and Power Interface ACU Array Configuration Utility ADG Advanced Data Guarding (also known as RAID 6) ADU Array Diagnostics Utility CCITT International Telegraph and Telephone Consultative Committee CS cable select...
Page 148 - Index
Index 148 1 120PCI.HAM 50 A accelerator error log 73 accelerator status 74, 75, 76 ACPI support 50 ACU (Array Configuration Utility) 54 adapters 76 additional information 70 ADU (Array Diagnostic Utility) 63 ADU Error Messages 73 Altiris Deployment Solution 57 Altiris eXpress Deployment Server 57 ap...
