HP HP FAX-900 - Manuals

v About This Guide This guide is designed as a reference for people who provide post-sale technical support to end users of the HP FAX-700,HP FAX-750, HP FAX-900, and HP FAX-950 facsimile machines. It represents a collection of information gathered fromHewlett-Packard’s dealer and end-user support o...

Product Information 1Ć1 Product Information Subject Page Introduction 1-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fax Product Technology 1-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

Product Information 1Ć2 Introduction This Technical Support Solutions Guide contains information necessary to support the HP FAX-700, HP FAX–750,HP FAX-900, and HP FAX-950 facsimile (fax) machines. This guide is divided into six chapters as follows: D Chapter 1 Product Information D Chapter 2 Instal...

Product Information 1Ć3 See Figure 1-1 for a simple diagram of the transmission process for Group 3 machines. Figure 1Ć1. Simple Diagram of Transmission Between Fax Machines Scanner Printer Data Compression Modem Scanner Printer Data Compression Modem Original Document In Original Document Out Trans...

Product Information 1Ć5 The HP FAX-950 uses cut sheet plain paper and thermal inkjet cartridges. The HP FAX-950 includes 512 KB ofmemory (expandable up to 2.5 MB for broadcasting, delayed transmission, and memory reception of up to 28 pages.The HP FAX-950 has telephone/facsimile switching, a telepho...

Product Information 1Ć6 '( (#! !# ,) !0 ()#*(( ),# F F F F %$# # !%$# +$ !!( # - #(,'# # !!( #0)$* !# $#)'$!0%#! *))$#( F F F F %'$'"" ,) )!0 %$# #*"'( $' ()' !# % *)$ !# ),$0) #*"' '%'0 F F F F (#)( )!%$# #*"' '$'" .( ( )$ %'$'" '' F )'#("(($# # %$!!# ( '$*% !# $' ( ...

Product Information 1Ć7 $!! !(- ($ * $)"#( F F F # ""$&- $& #$(& '(/ ($# ($ &(&* $!!# !(- ($ !! $(& '(/ F F F F ($#' ($ &(&* #$&"($# ''+$&' &*( $' '!( - F ( )'& ($ %&*#( #$&"/ ($# # '#( ($ ( +&$# '(($# $& )#)($/ &...

Product Information 1Ć8 Plain Paper F F F F (100 sheet capacity) cut sheet printing of fax messages and copies Easy front reloading F F F F OneĆyear warranty F F F F with overnight exchange MultiĆpage automatic 20 pages 20 pages 30 pages 30 pages document feeder Sequential broadĆ 50 locations 50 loc...

Product Information 1Ć9 "$( #$'(' F F F F &' !# +( F F F F (!%$# # #'+&# "# $!!# !$($# !$($# !$($#' !$($#' )(.$.%%& F F F F &%($# )(.$.# #($& F F F F (#& F F F F &&$& $&&($# "$ #"#( F F F F &%$&(' $)& %&$&" F )#($# -...

Product Information 1Ć10 Product Specifications Product specifications for the HP facsimile machines are provided in Table 1-3, Table 1-4, and Table 1-5. Compatibility CCITT Group 3 CCITT Group 3 CCITT Group 3 CCITT Group 3 Transmission Speed 9 seconds using 9 seconds using 12 seconds using 12 secon...

Product Information 1Ć11 Product Dimensions Width 345.4 mm Width 429.3 mm Width 401 mm Width 478 mm (13.6 in) (16.9 in) (15.8 in) (18.8 in) Height 218.4 mm Height 218.4 mm Height: 267 mm Height: 267 mm (8.6 in) (8.6 in) (10.5 in) (10.5 in) Depth 330.2 mm Depth 330.2 mm Depth: 597 mm Depth: 597 mm (1...

Product Information 1Ć12 Current (max) Frequency Power Consumption (Approximate) Standby Sending Receiving Copying Maximum Acoustics (ApproxĆ imate in all operĆ ating modes Table 1-3. General Specifications (Continued) Specification HP FAXĆ700 HP FAX-750 HP FAXĆ900 HP FAXĆ950 Table 1-4. HP FAX-700 a...

Product Information 1Ć13 Scanning Method ! $%% #* ! $%% #* ! $%% #* ! $%% !&" ' !&" ' !&" ' #*!&" ' Document Size (% (% (% (% % % % % ) (% ) (% ) (% ) (% ) % ) % ) % ) % $ !&* $ !&* $ !&* $ !&* % % % % ! $ % ! $ % ! $ % ! $ % (% $$$% (% $$$% (% $$$% (%...

Product Information 1Ć14 Maximum Resolution ADF Capacity (automatic docĆ ument feeder) Halftone Reduction Ratio (Fixed) Reduction Ratio ! ! ! ! (Automatic) Table 1-5. Scanner Specifications (Continued) Specification HP FAXĆ700 HP FAX-750 HP FAXĆ900 HP FAXĆ950 Print Cartridges The HP fax machines des...

Product Information 1Ć15 Table 1-6. Paper Specifications Paper Size U.S. letter (8 1/2 in x 11 in) U.S. legal (8 1/2 in x 14 in) A4 (210 mm x 297 mm) Effective Printing Width See Figure 1Ć5 and Figure 1Ć6 Paper Type Cut sheet Cut Edge Conditions Sharp blade cut, with no visible fray Finishing Dimens...

Product Information 1Ć17 Media Print Area (FAX-900 and FAX-950) The maximum printable area for the HP FAX-900 and HP FAX-950 is shown in Figure 1-6. Printable area Letter: 8.03 by 10.48 in(203.7 by 265.9 mm) Legal: 8.01 by 13.48 in(203.2 by 342.1 mm) A4 8.26 by 11.17 in(209.7 by 283.5 mm 1.5 mm(0.06...

Product Information 1Ć18 Ordering Information The Hewlett-Packard facsimile products are listed in Table 1-7. Availability, technical information and items shippedwith the fax machine are subject to change without notice. Additional documentation is listed in Table 1-8.. Product C3530A C3781A C3510A...

Product Information 1Ć19 HP Part Number +!, Product Table 1-7. Ordering Information (continued) Handset Curl Cord (HP FAX-950) Telephone Assembly HP FAX 750: (Includeshandset, handset base, and handset cord) 4 4 $! "2 ($%)!- !-,%! %) .$%- #/% ! 1*,& 1%.$ +'%) *) *, 1$%.! +$*.**+3 ++!, !*(4 (...

Product Information 1Ć20 HP Part Number Product Table 1-7. Ordering Information (continued) Document IN Tray (Document Tray) FAX-900FAX-950 C3510-60007C3510-60007 Document OUT Tray (Recording Paper Tray) FAX-900 FAX-950 C3510-60008C3510-60008 Tray, Document Return C3510-60006C3510-60006 FAX-900FAX-9...

Installation and Configuration 2Ć1 Installation and Configuration Subject Page Introduction 2-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Major Assembly Identification Views 2-3 . . . . . . . . . . . . . ...

Installation and Configuration 2Ć3 Introduction This chapter provides information about installing the control-panel overlay and print cartridge. Where applicable, italso provides information about installing the paper supply tray, ADF paper catcher tray, document OUT tray, docu-ment IN tray, expand...

2Ć6 Installation and Configuration Control Panel Overlay Views The control panel overlays of the HP FAX-700 and HP FAX-750 are identical except for the fax number at the topcenter of the panel. Figure 2-5 is an illustration of the HP FAX–700 control panel with the overlay in place. TheFAX-750 contro...

Installation and Configuration 2Ć7 Figure 2Ć7. Control Panel (HP FAXĆ950) FAX950–26 Print Cartridge Installation the HP FAX-900 and FAX-950 Caution Handle the print cartridge only by the green top and take care not to touch the ink nozzles or thecopper contacts while performing step 4. To install or...

Installation and Configuration 2Ć9 Figure 2Ć10. Print Cartridge Installation on the HP FAXĆ900 and FAXĆ950 DETAIL A DETAIL B FX310–9 FX310–10 7. Close the back cover. Print Cartridge Installation the HP FAX-700 and FAX-750 Caution Handle the print cartridge only by the green top and take care not to...

2Ć10 Installation and Configuration Caution Be careful not to touch the ink nozzles or the copper contacts on the print cartridge while per-forming step 4. Touching the nozzles or copper contacts can cause earlier failure of the cartridge. 4. Handle the new print cartridge only by the green top. Gen...

2Ć12 Installation and Configuration 3. Pull the tray out of the fax machine. 4. Check whether or not the paper you plan to use fits into the tray as it is currently set. If the paper you plan to use fits into the tray, proceed to step 7. If your paper does not fit into the tray, remove any paper fro...

Installation and Configuration 2Ć13 Paper Supply Tray Loading A Word About Paper Your fax machine will accept U.S. letter size (8.5 in. by 11 in.), U.S. legal size (8.5 in. by 14 in.), or metric A4 size (210mm by 297 mm) paper. HP fax machines work well with good quality bond and photocopy papers. P...

2Ć14 Installation and Configuration Figure 2Ć17. Pulling Out the Paper Tray Supply Extender (HP FAXĆ700 and FAXĆ750) ED_1 3. Slide the paper guide to the left if you are using U.S. letter (8.5 in. by 11 in.) or U.S. legal (8.5 in. by 14 in.) size paper. Slide the paper guide to the right if you are ...

2Ć16 Installation and Configuration Loading Paper into the HP FAX-900 and FAX-950 Fax Machines Before loading paper into the paper supply tray of the HP FAX-900 or FAX-950 fax machine the paper supply traymust be properly adjusted for media size. Perform the procedure titled Paper Supply Tray Media ...

Installation and Configuration 2Ć17 ADF (Automatic Document Feeder) Document Catcher Tray Installation(HP FAX-900 and FAX-950 Only) To install the ADF Document Catcher Tray and set it up to catch documents, perform the following procedure: 1. Insert the paper supply tray firmly into the fax machine ...

2Ć18 Installation and Configuration Document OUT Tray HP FAX-700 and FAX-750 Document OUT Tray Extension The document OUT tray comes already installed in the HP FAX-700 and FAX-750. To extend the document OUTtray, perform the following steps: 1. Reach under the front panel to slide the document out ...

Installation and Configuration 2Ć19 HP FAX-900 and FAX-950 Document OUT Tray Installation With the tabs on the document OUT tray pointing down as shown in Figure 2-26, DETAIL A, install the tray in backpanel of the fax machine as shown in Figure 2-26, DETAIL B. Figure 2Ć26. Installing the HP FAXĆ900...

2Ć20 Installation and Configuration HP FAX-900 and FAX-950 Document IN Tray Installation To install the document IN tray in the HP FAX-900 and FAX-950 fax machines, perform the following procedure: 1. With the front edge of the document IN tray pointing down as shown in Figure 2-28, DETAIL A, instal...

Installation and Configuration 2Ć21 To install an expandable memory card in the HP FAX-950, perform the following procedure: 1. Switch OFF ( O ) the fax machine as shown in step 1 of Figure 2-29. 2. Lift up gently on the ADF as shown in step 2 of Figure 2-29. 3. Insert the memory card (print side up...

2Ć22 Installation and Configuration 3. Locate the paper separator assembly. See Figure 2-31. Figure 2Ć31. Removing the Paper Separator Assembly 750_11 Notch Paper Separator Assembly(C3530-62913) 4. Remove the paper separator assembly by prying it out at the notch using your fingers, a coin, or a sma...

Installation and Configuration 2Ć23 To replace the HP FAX-900 and FAX-950 paper separator pad, perform the following procedure: 1. Switch OFF ( O ) the fax machine. Open the top cover. See Figure 2-32. Figure 2Ć32. Opening the Top Cover (HP FAXĆ950 Shown) FAX950–28 Slot at the Center Rear of the ADF...

Installation and Configuration 2Ć25 Figure 2Ć34. Installing the Handset in the HP FAXĆ750 DETAIL A DETAIL B 750_4 EK_37 4. Plug the end of the handset cord with the large connector into one of the connections marked TEL at the rear of the fax machine. See Figure 2-35. (The connections marked TEL at ...

2Ć26 Installation and Configuration 3. Remove the handset. 4. Place the fax machine on the bench top with the right side down and the bottom of the machine facing you. 5. Press both handset base tabs in toward the body of the base and work the base toward you and out of the fax machine. See Figure 2...

Installation and Configuration 2Ć27 Connecting to the Telephone Line Note For best performance, the phone line should be connected directly to the fax machine. Your fax machine is not designed for use in a phone system that has call waiting, multiple phoneextensions, caller ID, voice-mail, modems or...

2Ć28 Installation and Configuration Connecting the HP FAX-900 and FAX-950 to the Telephone Line To connect the HP FAX-900 and HP FAX-950 to the telephone line, perform the following procedure: Connect a telephone line from the phone wall jack to the LINE connector on the back of your fax machine. Se...

Installation and Configuration 2Ć29 3. Plug the other end of the phone cord into the back of the telephone. See Figure 2-40. Figure 2Ć40. Connection the HP FAXĆ700 and FAXĆ750 to the Telephone 750-50 ED_17 4. Connect the fax machine to a source of ac power. To set up the appropriate mode of receptio...

2Ć30 Installation and Configuration The following message appears: Call this fax number from another phone Have a telephone using the distinctive ring pattern you want to be detected call the customer’s fax machine number.Once the connection is made, the following message will appear on the message ...

Installation and Configuration 2Ć31 To configure a FAX-900 or FAX-950 for distinctive ring detect detection, press the buttons in the sequence shown.Use the numeric keyboard to select the pattern (1 through 5). Menu → 7 → Set → 4 → Set → → Set 3 → 6 → → 1. Normal2. Type A3. Type B4. Type C5. Type D ...

2Ć32 Installation and Configuration With only a telephone (not an answering machine) connected to your fax machine, you can operate in one of threedifferent modes. These modes are FAX mode, TELEPHONE mode and FAX/TEL Auto Switch mode. The modes andtheir use are presented in Chapter 3 of this guide. ...

Installation and Configuration 2Ć33 Connecting an Answering Machine to the HP FAX-700 and FAX-750 Connect an answering machine to your fax if you want to receive both voice telephone calls and fax calls on the sameline, or have your fax take fax calls and the answering machine take voice calls. Note...

Installation and Configuration 2Ć43 Setting the Logo on the HP FAX-900 The term, logo, is not used on the HP FAX-700 and FAX-750. The term, name, is equivalent tothe term, logo, since the name is included in the header of documents sent with these machines. Your Logo is included in the header on doc...

2Ć44 Installation and Configuration To set the HP FAX-750 handset for pulse dialing, slide the DIAL switch to the left. See Figure 2-45. Figure 2Ć45. Setting the HP FAXĆ750 Handset for Pulse Dialing Setting the Pulse Dialing Method on the HP FAX-900 and FAX-950 Your HP FAX-900 or FAX-950 is factory ...

Installation and Configuration 2Ć45 Entering a Fax Access Code (HP FAX-950) A fax access code can be used to prevent unauthorized use of the fax machine. Once a code is entered, use of the ma-chine to send a fax requires the entry of the access code. Receiving is not affected. The code can be entere...

2Ć46 Installation and Configuration Setting the Paper Size on the HP FAX-900 and FAX-950 Your HP Fax 900 is factory set for receiving documents using the standard paper size of the country of destinationwhen ordered. In the U.S. A., it is set for receiving letter - 8 1/2 in. x 11 inch documents. Whe...

Installation and Configuration 2Ć47 To permanently switch the memory-stored verification stamp ON, use the following procedure: Menu PRS Set/Volume– Type the numbers 28 Stop 7 Set 4 GHI Set Type the number 2

Operation and Usage 3Ć1 Operation and Usage Subject Page Introduction 3-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Turning the FAX machine ON and OFF 3-3 . . . . . . . . . . . . . . . . . . . . . . . . ....

Operation and Usage 3Ć3 Introduction This chapter gives information on the operation and usage of the HP FAX-700, HP FAX-750, HP FAX-900, and HPFAX-950 facsimile machines. For additional information about the fax machines’ control panels, refer to the follow-ing documents as appropriate: D HP FAX-70...

Operation and Usage 3Ć5 Control Panel Keys and Functions HP FAX-700 and HP FAX-750 Control Panel Keys and Functions Figure 3-1 shows the control panel buttons. The control panel, located on the ADF, contains most of the user interfacecontrols. Refer to Table 3-1 for a detailed explanation of each co...

Operation and Usage 3Ć6 ** "&'. !'.* +! + & +"% "& *+&0 %' !'.* )$-&+ "&')1 %+"'& ,)"& '()+"'&* !'.* "&')%+"'& '* ') " &'*"& ()'$%* &1',!0( & ,++'&* +!+ & ()' )%% ') '&1+',! "$"...

Operation and Usage 3Ć7 Table 3-1. HP FAX-700 and HP FAX-750 User Interface Controls (Continued Control Panel Item Action $#(&'( !(' ( $#(&'( $ ( '## $)"#( $&"! (# $& & # $& '#! (&#'"''$# )!( '((# ' .$&"! $#(&'( '$!)($# !(' ( &'$!)($# $ ( '## $...

Operation and Usage 3Ć8 HP FAX-900 Control Panel Keys and Functions Figure 3-2 shows the control panel buttons. The control panel, located on the ADF cover, contains most of the userinterface controls. Refer to Table 3-2 for a detailed explanation of each control. Figure 3Ć2. Control Panel (HP FAXĆ9...

Operation and Usage 3Ć9 Message Window Shows the date and time in standby mode. Shows relevant inforĆ mation during operations. Shows information codes for diagnosing problems. One-Touch Keypad Sixteen buttons that can be programmed for oneĆtouch dialing or used to enter alphabetic characters when f...

Operation and Usage 3Ć11 HP FAX-950 Control Panel Keys and Functions Figure 3-3 shows the control panel buttons. The control panel, located on the ADF cover, contains most of the userinterface controls. Refer to Table 3-3 for a detailed explanation of each control. Figure 3Ć3. Control Panel (HP FAXĆ...

Operation and Usage 3Ć13 Table 3-3. HP FAX-950 User Interface Controls (Continued) Control Panel Item Action & %$$ $# $ $$ " %$$ " $ %$$ " $ # $ %$ "% %$$ "## ) "&%# %$ ' "" " #$$ %$ #$) $# %$$ $# $ "# $ &% $ $ $ %$$ # "## $% %$$ # $ #$ %$ "...

Operation and Usage 3Ć14 Adjusting Volume Adjusting Speaker, Monitor, and Button Volume on the HP FAX-700 and FAX-750 Loudness (volume) of the ring, monitor, and key (button) press beep can be adjusted through the settings menus. To adjust the speaker, monitor, and button loudness, press buttons in ...

Operation and Usage 3Ć15 Adjusting Speaker Volume on the HP FAX-900 and FAX-950 Loudness (volume) of the dial tone, ringing and busy signals can be adjusted using the Clear/Volume+ and Set/Vol-ume– buttons. You can increase the loudness of the speaker using the Clear/Volum+ button and decrease the l...

Operation and Usage 3Ć16 Adjusting Handset Ringer Volume on the HP FAX-950 Loudness (volume) of the handset ringing signals signals can be adjusted using the ringer volume control switch lo-cated on the side of the handset cradle near the back edge. Move the switch forward to reduce the volume or ba...

Operation and Usage 3Ć17 Figure 3Ć6. Loading a Document into the HP FAXĆ700 EK_12 Slide the document OUT tray forward until it stops. The tray will catch the pages of the document as they exit themachine after transmission. Figure 3Ć7. Sliding the Document OUT Tray Forward EK_7 Adjust the ADF docume...

Operation and Usage 3Ć19 To print the one-touch dialing overlay and auto dial dial directory. Press the buttons in the sequence shown. Theone-touch directory prints each station name and phone number below its one-touch number and places the names andnumbers in a rectangular form that can be cut out...

Operation and Usage 3Ć21 To search for unused one-touch keys. You can access and scroll through the one-touch directory by pressing thebuttons in the sequence shown. If you want to program an unused one-touch key, refer to the procedure titled “One-touch Key Programming”, given earlier in this chapt...

Operation and Usage 3Ć23 Entering your station name (15 characters maximum). Use the one-touch keypad to enter the alphabetic charac-ters. Use the Dial/Space button for inserting spaces between characters. The default for the FAX-950 one-touch key-pad is that the lower character of each key will be ...

Operation and Usage 3Ć25 To clear (erase) a one-touch number. You can clear (erase) a number from the current one-touch directory by press-ing the buttons in the sequence shown. To reprogram an erased one-touch key, refer to the procedure titled, “One-touchKey Programming”, given earlier in this cha...

Operation and Usage 3Ć26 To use auto dialing, press the buttons in the sequence shown and enter the necessary information where requested. Auto DIal → Enter 2-Digit Code → Load Document (face down) If you have not already programmed the fax machine memory with the 2-digit codes and associated phone ...

Operation and Usage 3Ć27 To Program for Speed Dialing, Press the buttons in the sequence shown and enter the necessary information whererequested. Enter 2-digit code (01– 34) on the 900 and(01 – 72) on the 950 Enter PhoneNumber Enter Station Name(Character Codes) Menu → 2 7 → → Set → → → → → → Set →...

Operation and Usage 3Ć28 To clear (erase) a speed dial number, clear (erase) a number from the current speed dial directory by pressing thebuttons in the sequence shown (in the FAX-950 the scroll down button is labeled Stamp). To reprogram an erasedspeed dial number, refer to the speed dial programm...

Operation and Usage 3Ć29 Use the numeric keypad to dial the phone number. To correct an error in entering the number, use an arrow button tomove to the incorrect number and reenter it. When a busy or unanswered line is sensed, your fax machine automatically redials the number up to a maximum of 15ti...

Operation and Usage 3Ć30 To use manual dialing, press the button in the sequence shown and enter the necessary information where requested.(Load the document face down.) Load Document → Enter phone number Start → → Memory Transmission on the HP FAX-900 and FAX-950 The memory transmission capability ...

Operation and Usage 3Ć31 This feature is useful to send a priority fax when you already have other documents stored for transmission. The prior-ity fax will be sent immediately after the current communication is completed. When this feature is used, the message, Direct XMT Reserved, will appear in t...

Operation and Usage 3Ć32 Transmission Print Quality on the HP FAX-700 and FAX-750 Transmission print quality relates to the condition of the original document and how it will be transmitted. Usually, thedefault settings for resolution, contrast, and photo quality will provide acceptable print qualit...

Operation and Usage 3Ć33 To Set Transmission Resolution on the HP FAX-700 and FAX-750, use the buttons described below for temporari-ly setting transmission print quality for the current document being sent. Photo Resolution Darken Normal Lighten Standard Fine Darken Normal Lighten Contrast Contrast...

Operation and Usage 3Ć34 your fax machine reverts to the previous settings. To set new default values for the settings, you will need to change faxparameters 01, 02 and 03. Fax parameters are presented in chapter 4 of this guide. To Set Transmission Resolution on the HP FAX-900 and FAX-950, use the ...

Operation and Usage 3Ć35 the fax machine and press the Start button or dial the reception code, normally 123, from an extension phone for the faxmachine to receive fax calls. Incoming voice calls are treated as normal voice telephone calls. In the Auto Fax/Phonemode, the fax machine answers calls as...

Operation and Usage 3Ć36 Unattended Modes The two unattended modes are Fax Only and Auto Fax/Ans Mach. In the Fax Only mode, the fax machine answers allincoming calls. In the Auto Fax/Ans Mach mode, the fax machine answers a fax call, but switches voice calls to theanswering machine. When you choose...

Operation and Usage 3Ć37 To use telephone mode reception, lift the receiver when the handset or telephone that is connected to the fax machinerings. If you hear a “beep” in the receiver or the caller states that a fax is going to be sent to you, press the Start buttonand hang up the receiver. To con...

Operation and Usage 3Ć38 Table 3-4. Reception Modes on the HP FAX-900 and FAX-950 Attended Mode (requires user action) Unattended Mode Receive Mode Conditions Normally receive only voice calls. Normally receive voice and fax calls. Normally receive only fax calls. Normally receive voice and fax call...

Operation and Usage 3Ć39 Telephone answering machine interface mode reception is one of the unattended modes of receiving. It is also knownas shared reception. To set your fax machine up for shared reception, refer to the paragraphs under the heading,“Shared Reception Mode on the HP FAX-900 and FAX-...

Operation and Usage 3Ć40 To enable Remote Reception and/or enter a new reception code, press the buttons in the sequence shown and enterthe information as indicated. Menu → 6 → Stop Enter → 9 → Enter → → → Enter → Type newReceptionCode → Enter → → Most answering machines can be used with your fax ma...

Operation and Usage 3Ć41 It is recommended that you set the time in fax parameter 19 to match the same length of time asthe outgoing message recorded on your answering machine. Factory set time is 20 seconds. Tochange the time in fax parameter 19, refer to the information on fax parameters in chapte...

Operation and Usage 3Ć42 To reconfigure for quality resolution, press the buttons in the sequence shown. Menu → 7 → Set → → Stop Set → 4 → Set → 2 → 0 → 3 → Substitute Memory Reception on the HP FAX-700 and FAX-750 The HP FAX-700 and FAX-750 have the ability to store an incoming document if a paper ...

Operation and Usage 3Ć43 Size Reduction The fax machines described in this guide can use A4, U.S. letter, and U.S. legal paper sizes for incoming documents. Ifa fax station sends you a document that cannot be printed on a single page, the fax machine would normally divide thedocument into two pages....

Operation and Usage 3Ć44 To set the fax machine for automatic reduction, press the buttons in the sequence shown and follow the instructionsin the two succeeding paragraphs. Automatic reduction only works on faxed documents. Menu → 6 → Enter → 1 → → Enter → 5 → Enter After the last button press abov...

Operation and Usage 3Ć45 Printing Received Documents at Automatic Reduction on the HP FAX-900 and FAX-950 Printing is scaled to fit in the print area. Reduction ratios of incoming documents are calculated and the received docu-ment stored in memory. Based upon page length, the fax machine selects th...

Operation and Usage 3Ć46 Copying a Document Copying a Document on the HP FAX-700 and FAX-750 To copy a document, press the buttons in the sequence shown and enter the necessary information where requested.Use the numeric keypad to enter the number of copies to be printed. Start/Copy → Enter Number o...

Operation and Usage 3Ć47 Copying Documents at Fixed Reduction on the HP FAX-700 and FAX-750 The HP FAX-700 and FAX-750 fax machines do not have an automatic copy reductioncapability. Printing is scaled by the percent you establish when the fax machine is set for fixed reduction. To set the fax machi...

Operation and Usage 3Ć48 3. Set fax parameter 23 (Rec. paper size) to the size paper in your paper tray (1:A4 2:Letter 3:Legal). Menu → PRS 7 4 → → GHI Set/Volume – → ABC 2 → → Set/Volume – → → Stop Enter paper sizeoption number → Set/Volume – DEF 3 4. Press the buttons in the sequence shown and ent...

Operation and Usage 3Ć49 3. Get to fax parameter 25 (reduction ratio) and enter the percent reduction desired (70% to 100%) by pressing buttons and entering data as follows: Menu → PRS 7 4 → → GHI Set/Volume – → ABC 2 → JKL 5 → Set/Volume – → → Stop Enter percent reduction desired. → Set/Volume – 4....

Operation and Usage 3Ć50 Photo Resolution Darken Normal Lighten Standard Fine Darken Normal Lighten Contrast Contrast If the original has light print quality, pressthe button until the “Darken” lamp is lit Standard setting for most documents. Pressthe button until the “Normal” lamp is lit If the ori...

Operation and Usage 3Ć51 Use the Contrast < button as described below for temporarily setting copy print quality. Contrast < Normal: Standard setting. Contrast < Lighten: If the original has dark print quality, press the button until the LED (light emitting diode) labeled Lighten just to th...

Operation and Usage 3Ć52 Printing Reports on the HP FAX-900 and FAX-950 Your HP FAX-900 and FAX-950 have the ability to print reports and journals providing information on numerous faxmachine transactions. To print a report or journal, press the buttons in the sequence shown and enter the necessary ...

Operation and Usage 3Ć53 When the HP FAX-900 or FAX-950 fax machine runs out of ink, the message window displays information code015 as follows: OUT OF INKINFO. CODE=015 When the HP FAX-700 or FAX-750 fax machine runs out of ink, the message window displays the following mes-sage: Replace the ink ca...

Operation and Usage 3Ć55 3. Lift the cartridge out of the cradle by the green arrow on the top of the cartridge and discard. See Figure 3-11. Figure 3Ć11. Lifting the Cartridge from the Cradle EK-29 Warning The ink in the print cartridge may be harmful if swallowed. Keep new and used cartridges out ...

Operation and Usage 3Ć56 3. Hold the print cartridge by the green arrow on the cartridge top, and set the cartridge in the cradle with the green arrow pointing to the green dot on the top of the cradle. See Figure 3-13. Figure 3Ć13. Setting the Cartridge in the Cradle EK-18 4. Place your thumb on th...

Operation and Usage 3Ć57 Warning Avoid liquid spills. Electrical devices can be hazardous when wet. If a spill occurs, first dry splashed liquids from hands and electrical cords. Disconnect the fax machine from the poweroutlet and telephone line. Have the fax machine serviced before attempting to us...

Operation and Usage 3Ć58 2. Locate the scanning glass. Using a soft, clean cloth moistened with water, wipe any paper dust from the scan- ning glass. See Figure 3-16. The ADF is opened much more in Figure 3-16 than the user will be able to open itin order to illustrate the scanning glass and strips....

Operation and Usage 3Ć59 3Ć Figure 3Ć17. Cleaning the Scanning Plate and Scanning Glass on the HP FAXĆ900 and FAXĆ950 FAX950-31 Cleaning the service station cap, wiper, and metal Paper Guide/Roller Assembly on the HP FAX-700 andFAX-750. To clean the cap and wiper, perform the following procedure: 1....

Operation and Usage 3Ć60 To clean the metal Paper Guide/Roller Assembly, perform the following procedure: See Figure 3-19 for a drawing of the Paper Guide/Roller Assembly. Warning The metal Paper Guide/Roller Assembly has sharp edges that could cause injury. Use care whencleaning this item. Print ou...

Operation and Usage 3Ć61 Cleaning the Drain Pan on the HP FAX-900 and FAX-950 . Any time you need to move your fax machine, clean thedrain pan of excess ink to prevent spillage. To clean the drain pan, perform the following procedure: 1. Turn off the fax machine. Lift open the back (top) cover. 2. S...

Operation and Usage 3Ć62 Figure 3Ć21. Removing the Verification Stamp from the HP FAXĆ950 FAX950-29 Replacement Items During routine maintenance of your fax machine, you will occasionally replace the following items. D Print Cartridge D Paper Separator D Directory Cover D Verification Stamp Refer to...

Optimization 4Ć1 OPTIMIZATION Subject Page Introduction 4-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming the Program Keys on the HP FAX-950 4-3 . . . . . . . . . . . . . . . . . . . . . . . . . ....

Optimization 4Ć2 OPTIMIZATION Subject Page Using Relayed Transmission on the HP FAX-950 (Continued) To Send a Document Using Relayed Transmission on the HP FAX-950 4-21 . . . . . . . . . . . . . . . . . . . File Handling in the HP FAX-900 and FAX-950 Fax Machines 4-22 . . . . . . . . . . . . . . . ....

Optimization 4Ć3 Introduction This chapter contains helpful information about using the HP FAX-700, FAX-750, FAX-900, and FAX-950. Topicscovered are: D Advanced Configurations D Using Program Keys D Sending to Multiple Stations (Broadcasting) D Customizing Internal Operating Parameters D Faxing Tips...

Optimization 4Ć5 Programmed Deferred Transmission on the HP FAX-950 To use programmed deferred transmission, perform the following: → Load Document (face down) P1 - P4 Press Program Keyset for Deferred Transmission Programmed Group Dialing on the HP FAX-950 To use programmed group dialing, perform t...

Optimization 4Ć6 24-hour period. Of course, the number of messages that can be scheduled actually depends on the density and length ofthe messages, since fax machine memory is limited. The ability to schedule the transmission of faxes allows the userto take advantage of lower phone rates, adjust to ...

Optimization 4Ć7 To review or cancel your scheduled faxes, press button in the sequence shown: Menu → 5 → Enter → Enter → The following message appears (No. 1 and No. 2 represent any phone number): ’ENTER selects fax 01:(Time) No. 1; No. 2; etc. Pressing the enter button causes the following message...

Optimization 4Ć8 As the Enter button is pressed repeatedly, each succeeding phone number is presented for possible cancellation. Whenthe last scheduled phone number is presented and the Enter button is pressed, additional numbers may be typed in, butif the enter button is pressed the following messa...

Optimization 4Ć9 Load Document → → → Enter phone numbers(Maximum of 3 num-bers) Press the desired one-touch key(01 – 16) Enter 2–digit speed-dial code → Enter phone numbers using any combinationof these threedialing methods For more stations, repeatdialing method using nextstation number Speed Dial ...

Optimization 4Ć10 Polling on the HP FAX-700 and FAX-750 No polling involving passwords is possible on the HP FAX–700 or FAX-750. Neither faxmachine has password capability. Polling is the ability to call other stations to retrieve documents. This function works only with fax machines that havepollin...

Optimization 4Ć12 To Poll Documents from other Stations on the HP FAX-950 Make sure the other station(s) know in advance that you will be calling. The other station(s) must have the document(s)set in their automatic document feeder(s) or stored in memory. Set the polling password, if applicable. Ref...

Optimization 4Ć14 To use deferred polling on the FAX-950, press the buttons in the sequence shown and enter the necessaryinformation where requested. → → Enter phonenumbers Press the desired one-touch key(01 – 24) Enter 2–digit speed-dial code → Enter phonenumbers usingany combinationof these threed...

Optimization 4Ć15 If you chose On Time Only and to be polled from the in tray before loading the document and pressing the start button,the following messages will appear in succession on the fax machine LCD. Ready to be polled. ADF ’STOP’ to cancel To be polled from To be Polled by other Stations o...

Optimization 4Ć16 To configure for password transmission, set fax parameter option 44 to ON by pressing the buttons in the sequenceshown. Menu → 4 7 → → Set → → Set → Stop 4 → 4 → Enter 4-digit password → Set → → 2 → Set → To enable/disable password transmission, press the buttons in the sequence sh...

Optimization 4Ć17 To use confidential communication, refer to the following procedures. To Set Up for Confidential Network Communicationson the HP FAX-950 Fax parameter 42 must be set to option 2 (valid) in order to use confidential network communications. To set up for confidential network communic...

Optimization 4Ć18 To Poll Confidential Communications on the HP FAX-950 Be sure the other station is prepared to be polled and to use the correct confidential code. To poll a confidential communication, press the buttons in the sequence shown. Menu → Set → → Set → Enter 4-digit code → 5 → → Enter te...

Optimization 4Ć19 To Delete Confidential Communications on the HP FAX-950 Be sure to use the correct confidential code. To delete a confidential communication, press the buttons in the sequence shown. Menu → Set → → Enter 4-digit code 5 → → Start 5 → To delete all confidential communication, press t...

Optimization 4Ć20 To Set up for Relayed Transmission on the HP FAX-950 The first step in preparing to use the relayed transmission feature is to set fax parameter 41 to option 2 (valid). To set up for relayed transmission, press the buttons in the sequence shown. Menu → Set → → 7 → Set → Set → Stop ...

Optimization 4Ć21 To Send a Document Using Relayed Transmission on the HP FAX-950 All the necessary parameters for your network must be set prior to sending. Instructionsfor setting up the fax machine for relayed transmission are presented in the preceding paragraphsin this section. To use relayed t...

Optimization 4Ć22 File Handling in the HP FAX-900 and FAX-950 Fax Machines Storing Files in Memory on the HP FAX-900 and FAX-950 To store multiple files for deferred transmission, each with a different time of transmission, press the buttons inthe sequence shown and enter the necessary information w...

Optimization 4Ć23 To Print a File List on the HP FAX-900 or FAX-950 A list file shows the current communications settings for documents or files stored in memory. The document filenumber, date and time stored, start time (for deferred functions), destination station, logo and ID number are listed. Y...

Optimization 4Ć24 To Delete a File on the HP FAX-900 or FAX-950 You can obtain a print out of the file numbers in memory by performing the file list print procedure given earlier in thischapter. To delete a file, press the buttons in the sequence shown and enter the necessary information where reque...

Optimization 4Ć25 To broadcast, press the buttons in the sequence shown and enter the necessary information where requested. Menu → Enter → Type Num-ber → Enter → Enter → The following message will appear: number? Enter another Yes/No To enter an additional number, press the left arrow button and th...

Optimization 4Ć27 To transmit multifiles, press the buttons in the sequence shown and enter the necessary information where requested. → → → Memory → Enter phone number Press the desired one-touch key (01 – 16) Enter 2–digit speed-dial code → To send, press Enter phonenumbers usingany combinationof ...

Optimization 4Ć29 To transmit multifiles, press the buttons in the sequence shown and enter the necessary information where requested. Load Document → → → Memory → Enter phonenumbers Press the desired one-touch key(01 – 24) Enter 2–digit speed-dial code → To send, press Enter up to threephone number...

Optimization 4Ć30 To change or customize your fax parameters, press the buttons in the sequence shown and enter the necessaryinformation where requested. Type single-digitoption number orthe data indicated Enter → Menu → → → → 6 Enter → Enter → Continue until done Type or scroll to pa-rameter number...

Optimization 4Ć31 Table 4-1. HP FAX-700 and FAX-750 Parameter (Setting) Options (Continued) 2ĆDigit Parameter Number Parameter Name Options (choices) * factory set Description 07 RECEPTION MODE 1: Answer manually 2: Fax only * Number of rings 3: Auto fax/ Phone 4: Auto fax/ Ans. Mach. Number of ring...

Optimization 4Ć32 Table 4-1. HP FAX-700 and FAX-750 Parameter (Setting) Options (Continued) 2ĆDigit Parameter Number Parameter Name Options (choices) * factory set Description 14 REC. PAPER SIZE 1: A4 (metric) 2: Letter (U.S.) * 3: Legal (U.S.) Specifies size of paper in paper IN tray. A4 (210 mm x ...

Optimization 4Ć36 Table 4-2. HP FAX-900 Parameter Options (Continued) 2ĆDigit Parameter Number Parameter Name Options (choices) * factory set Description 36 RING PATTERN 1. Normal * 2. A 3. B 4. C 5. D Specifies use of distinctive ring patterns for identifying types of inĆ coming calls. Usually asso...

Optimization 4Ć37 Changing Parameters in the HP FAX-950 To change or customize your fax parameters, press the buttons in the sequence shown and enter the necessaryinformation where requested. Menu → 7 → Set → → Enter2-digit FaxParameterNumber → Set → Stop 4 → Set → SelectOption → → Note If no activi...

Optimization 4Ć39 Table 4-3. HP FAX-950 Parameter Options (Continued) 2ĆDigit Parameter Number Parameter Name Options (choices) * factory set Description 22 SUBSTITUTE RCV 1: Invalid 2: Valid * Specifies saving incoming call if unable to print. Fax calls not answered if out of paper or ink. Fax call...

Optimization 4Ć40 Table 4-3. HP FAX-950 Parameter Options (Continued) 2ĆDigit Parameter Number Parameter Name Options (choices) * factory set Description 42 CONFIDENTIAL FAX PARAMETER 1. Invalid * 2. Valid Specifies the state whether or not a fax will be treated as confidenĆ tial or not. Fax will no...

Problem Resolution 5Ć1 Problem Resolution Subject Page Introduction 5-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Problem Solving Process 5-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

Problem Resolution 5Ć3 Problem Resolution Subject Page Test Modes on the HP FAX-700 and FAX-750 (Continued) Test Mode 11 (Service Default) on the HP FAX-700 and FAX-750 5-71 . . . . . . . . . . . . . . . . . . . . . . . Test Mode 12 (Service Report) on the HP FAX-700 and FAX-750 5-71 . . . . . . . ....

Problem Resolution 5Ć5 Overall Troubleshooting Tree A ,&&! $( $ &$% &" "( " '!&"! $" % ! &% #&$ '$ "!&!'% $# & * ! Figure 5Ć1. Overall Troubleshooting Tree &$& " % '$! "! & * !' "!&$%& %"'&"! % &a...

Problem Resolution 5Ć7 Scanner Troubleshooting Tree Figure 5Ć2. Scanner Assembly Troubleshooting Tree " " (" !& " !" " ""! " !# "! " !"! "! # " & " ! " & ! " & ' " ! " "! " ! ! " ! "# "# &...

Problem Resolution 5Ć9 Information Codes for the HP FAX-700 and FAX-750 The HP FAX-700 and FAX-750 display messages in the message window and information codes (info codes) in the32-transaction report to warn of errors or problems with the machine or its operation. The information messages thatappea...

Problem Resolution 5Ć11 Table 5-1. Information Codes on the HP FAX-700 and FAX-750 (Continued) Info Code Mode Description of the Problem Action 453 Not used 454 Tx NonĆECM After sending a post message command and reception of PIP/PIN signals, received a command from the remote party within T3" ...

Problem Resolution 5Ć13 Table 5-1. Information Codes on the HP FAX-700 and FAX-750 (Continued) Info Code Mode Description of the Problem Action 504 Rx NonĆECM Received DTC signal from the remote party who was dialing, but polled flag was not set Remote party may have attempted to poll, but a problem...

Problem Resolution 5Ć15 Table 5-1. Information Codes on the HP FAX-700 and FAX-750 (Continued) Info Code Mode Description of the Problem Action 542 Tx ECM After sending partial page signal other than PPS.EOP, failed 4 reĆtries, then transĆ mitted the EOR command indicating completion or correction. ...

Problem Resolution 5Ć17 Table 5-1. Information Codes on the HP FAX-700 and FAX-750 (Continued) Info Code Mode Description of the Problem Action 577 Rx ECM After receiving PPS Q command, received DCN command while in the subroutine to receive a command following RNR transĆ mission Check for fax compl...

Problem Resolution 5Ć19 Service Parameters for the HP FAX-700 and FAX-750 Service parameters are internal settings and default modes that determine how the fax machine operates and responds.Some service parameters select signal levels, signal timing, and default modes of operation. Others display st...

Problem Resolution 5Ć20 Changing Service Parameters on the HP FAX-700 and FAX-750 (Test Mode 5) Do not change any service parameter setting unless recommended in a troubleshooting pro-cedure or by HP Customer Support Center personnel. To change service parameter settings, press the buttons and follo...

Problem Resolution 5Ć21 Table 5-2. HP FAX-700 and FAX-750 Service Parameters Service Parameter Number Display Indication Parameter Description Settings Current Setting Standard Setting 01 BI DIR PRNTDELAY Run the print test la-beled bi directional SkewCheck. This parametershould be set to thedelay t...

Problem Resolution 5Ć23 Table 5-2. HP FAX-700 and FAX-750 Service Parameters (Continued) Service Parameter Number Display Indication Parameter Description Settings Current Setting Standard Setting 29 SILENTDETECT IT Time interval of silenceneeded for the 700/750to detect silence. The de-fault is 5 s...

Problem Resolution 5Ć25 Table 5-2. HP FAX-700 and FAX-750 Service Parameters (continued) Service Parameter Number Display Indication Parameter Description Settings Current Setting Standard Setting 51 FALLBACK40 ms When this parameter isswitched on and docu-ment memory is full, themachine indicates t...

Problem Resolution 5Ć27 Table 5-2. HP FAX-700 and FAX-750 Service Parameters (continued) Service Parameter Number Display Indication Parameter Description Settings Current Setting Standard Setting 68 DOC JAMLENGTH This is the length of doc-ument being scanned bythe scanner that willcause the machine...

Problem Resolution 5Ć29 Table 5-5. Compensating for Communication Problems in the HP FAX-700 and FAX-750 Transmitting Fax Machine Receiving Fax Machine Service Parameter Service Parameter Setting (From ⇒ To) Service Parameter Service Parameter Setting (From ⇒ To) For International Com-munication 38 ...

Problem Resolution 5Ć30 Figure 5Ć3. Removing the Wet Paper Path Assembly EK_32 Wet Paper PathAssembly 4. Remove the jammed document from the front of the machine. Do NOT open the top cover (document feeder assembly) to remove the document. 5. Pull the remaining paper from around the paper feed rolle...

Problem Resolution 5Ć31 If print quality problems occur on printouts from an HP FAX-700 or FAX-750 fax machine, check the following: D Print cartridges have a specified life. If the print cartridge date has expired, replace the print cartridge.See “Solving Print Cartridge Problems” later in this cha...

Problem Resolution 5Ć32 Information Codes for the FAX-900 and FAX-950 If a difficulty occurs, an information code should appear in your fax machine display. This code can be used to helpidentify and resolve the problem. Refer to the following information code table for a description of the codes and...

Problem Resolution 5Ć33 Table 5-6. Information Codes on the HP FAX-900 and FAX-950 (Continued) Code Description Action 408409 Called station reports last page is illegible. Resend document 410 Received DCN while waiting for EOP, MPS, orEOM Check phone line, repair may be required 411 Polling passwor...

Problem Resolution 5Ć35 Function Parameters for the HP FAX-900 and FAX-950 Listing the Function Parameter Settings on the HP FAX-900 and FAX-950 (Test Mode 3) Use the following procedure to print a list of the function parameter settings. An asterisk ( : ) in front of the function parameter setting ...

Problem Resolution 5Ć36 Use the following procedure to change the function parameters: 1. With the fax machine in standby mode (message window showing date and time), press Advanced Functions. Then press 7. 2. With the message window showing SET MODE NO. =, press Dial/Space four times. The unit soun...

Problem Resolution 5Ć37 Table 5-7. HP FAX-900 and FAX-950 Function Parameters (Continued) No. Parameter Selection Function 18 RX START(9600 bps) 1 = 2400 bps2 = 4800 bps3 = 7200 bps4 = 9600 bps Selects receiving modem start speed 19 Not Used 20 CCITT ECM(On) 1 = Off (Invalid)2 = On (Valid) Selects E...

Problem Resolution 5Ć39 Table 5-7. HP FAX-900 and FAX-950 Function Parameters (Continued) No. Parameter Selections Function 45 RING DET. COUNT(2) 1 = 1 ring..9 = 9 rings Selects a ring detect count from 1 to9 times in one-step intervals 46 ON-HOOK TIME(5 sec) 0 = 0 sec..90 = 90 sec Selects on-hook t...

Problem Resolution 5Ć41 Table 5-7. HP FAX-900 and FAX-950 Function Parameters (Continued) No. Parameter Selections Function 81 DOC END FEED(7 mm) 00 = 0 mm..99 = 99 mm Adjust distance between scanningsensor Off position and scanning endposition 82 TX-JAM LENGTH(2 m) 1 = 1 m2 = 2 m3 = Unlimited Selec...

Problem Resolution 5Ć42 Setting Function Parameters to Solve Communication Problems on the HP FAX-900 andFAX-950 Communication problems are announced by information codes in the 400 to 500 range. For basic problems with thetelephone line (unable to dial a station or not answering, for example), cons...

Problem Resolution 5Ć43 Clearing a Document Jam To clear a document jam in the automatic document feed mechanism, perform the following steps: 1. Remove the document from the document IN tray. 2. Lift open the automatic document feed cover. 3. Remove the jammed paper from the automatic document feed...

Problem Resolution 5Ć44 Figure 5Ć5. Adjusting the Pressure Plate Switch (HP FAXĆ900 and FAXĆ950) FAX950-21 Poor Print Quality Print quality can be caused by several conditions. Dots, dark streaks or missing lines are visible symptoms. Check andperform each of the items listed below. D Check print ca...

Problem Resolution 5Ć45 Replacing the Verification Stamp on the HP FAX-950 When the verification stamp mark begins to fade with use, it is recommended to replace the stamp. Contact your localHP authorized fax dealer to order. The procedure for replacing the verification stamp is in chapter 3 on page...

Problem Resolution 5Ć46 R=FAX RECEIVED I=POLL IN (FAX RECEIVED S=FAX SENT O=POLLED OUT (FAX SENT) FAX-700/750 JOURNAL Figure 5Ć8. Identifying an Error Code and Diagnostic Code in a FAXĆ700/750 Journal 32 TRANSACTION REPORT FOR HP FAX–700 SERIES VERSION: 01.00 FAX NAME: BOB DATE: 02–AUG–94 FAX NUMBER...

Problem Resolution 5Ć49 Table 5-16. Eighth Digit in the Diagnostic Code for the HP FAX-700 and FAX-750 Eighth Digit in Code Send Receive Polling Send Polling Receive 1 Do 2 Do Table 5-17. Ninth Digit in the Diagnostic Code for the HP FAX-700 and FAX-750 Ninth Digit in Code Voice Request STOP Key DCN...

Problem Resolution 5Ć50 Diagnostic Codes for the HP FAX-900 and FAX-950 Table 5-19 through Table 5-27 describe how to decode the meaning of each digit in the diagnostic in the FAX-900 andFAX-950. The first digit in the diagnostic code is the manufacturer code. Table 5-19. Second Digit in the Diagnos...

Problem Resolution 5Ć51 Table 5-20. Third Digit in the Diagnostic Code for the FAX-900 and FAX-950 Third Digit in Code Receive Start ID (TSI or CSI) Polling Tx in Turnaround Polling 0 1 Automatic 2 Manual 3 4 Received 5 Automatic Received 6 Manual Received 7 8 Yes 9 Automatic Yes A Manual Yes B Yes ...

Problem Resolution 5Ć53 Table 5-24. Eighth Digit in the Diagnostic Code for the FAX-900 and FAX-950 Eighth Digit in Code Resolution Encoding 0 2 Standard MH 3 Standard MMR 4 Fine MH 5 Fine MMR 6 300 dpi MH 7 300 dpi MMR 8 A Standard MR C Fine MR E 300 dpi MR Table 5-25. Ninth Digit in the Diagnostic...

Problem Resolution 5Ć54 Table 5-27. Twelfth digit in the Diagnostic Code for the FAX-900 and FAX-950 Data Confidential Communication RTN Receive 0 1 Yes 8 Received 9 Yes Received Remote Diagnostics Remote diagnostics provide a method of remotely troubleshooting HP fax machines at the customers site....

Problem Resolution 5Ć55 Retrievable and Transferable Information Table 5-28 summarizes retrievable and transferable information using the remote diagnostics function. Table 5-28. Retrievable and Transferable Information Information Retrievable? Transferable? Journals Yes No User Parameters Yes 1 Yes...

Problem Resolution 5Ć56 Figure 5Ć9. Removing the Firmware IC Cover (HP FAXĆ900 or FAXĆ950) 3. Remove the firmware IC from the logic PCA. 4. Install the remote diagnostic ROM in the firmware ROM socket by aligning the ROM over the socket. Posi- tion pin 1 at the front left corner of the IC socket. Pr...

Problem Resolution 5Ć57 D JNL data: H 32-transaction journal Retrieving SYS and JNL Data on the HP FAX-700 and FAX-750 The below procedure accesses the service menu level of the fax machine and should not bedisclosed to non-HP personnel. Disclosure could result in customers losing data or having the...

Problem Resolution 5Ć58 Menu → Dial/Space Tone → x 4 → L Start → 1 → PRS → 7 Start → WXY → 9 PRS → 7 ABC → 2 Start → Stop 2. Poll the customer’s machine to retrieve its SYS data. Menu → DEF → 3 Start → Enter a 4-digitpassword* → Dial the telephonenumber of the targetmachine → Start * The diagnostic ...

Problem Resolution 5Ć59 Menu → DEF → 3 Start → Enter a 4-digitpassword* → Dial the telephonenumber of the targetmachine → Start * The diagnostic center fax machine and the target fax machine must have the same diagnostic password set. 3. The customer’s 32-transaction journal replaces the diagnostic ...

Problem Resolution 5Ć60 H Relay and confidential communication parameters (FAX-950 Only) H One-touch and speed dial numbers H Program keys (FAX-950 Only) H Fax parameters and function parameters (including ROM version and counters on the HPFAX-900 and FAX-950) Transferring SYS Data on the HP FAX-700...

Problem Resolution 5Ć61 Transferring SYS Data on the HP FAX-900 and FAX-950 To transfer SYS data on the FAX-900 and FAX-950, perform the following procedure: 1. Set function parameter 78 to 2 (SYS). Menu → Dial/Space Tone → x 4 → L Start → 1 → PRS → 7 Start → TUV → 8 PRS → 7 ABC → 2 Start → Stop 2. ...

Problem Resolution 5Ć62 Remote Diagnostics Process Use the following process to adjust settings in a customer’s HP fax machine from a customer support diagnostic unit: 1. Retrieve the settings and journal from the customer’s machine. Use the information under the heading “Re- trieving Customer Data”...

Problem Resolution 5Ć63 Table 5-30. Significant Diagnostic Code Digits Significant Diagnostic Code Digits Diagnostic Code Digit 900/950 Diagnostic Code Digit 700/750 Description 2 9 DCN (disconnect) Received? 5 8 Receive Mode?Transmit Mode? 6 1 ECM UsedStandard or Non-Standard Group 3 mode? 8 2 Reso...

Problem Resolution 5Ć65 Test Mode 1 (Changing Function Parameters) on the HP FAX-900 and FAX-950 The use of test mode 1 to change function parameters has already been described in this chapter under the followingheading, “Changing the Function Parameters on the HP FAX-900 and FAX-950 (Test Mode 1).”...

Problem Resolution 5Ć66 3. Press “ L .” 4. With the message window showing TEST MODE NO.= (ENTER 0 - 10), press 6 to select test mode 6. 5. Press Start. 6. Press ƞ or Ɵ to select the desired memory setting to initialize. (See note for alternative method using code.) Note If you choose the “SHIPMENT ...

Problem Resolution 5Ć67 D If the error is in the system memory section, the fax machine is not usable. Return the machine forrepair. D If the error occurs in the optional image memory, the fax machine will operate as a standard unit withno installed optional memory. Replace the optional memory card....

Problem Resolution 5Ć68 Entering Test Mode on the HP FAX-700 and FAX-750 To reach the test mode menu on the HP FAX-700, press buttons in the following sequence: Press & hold theStop button. → Menu → Release theStop and Menubuttons. → → 7 → 0 → 0 The following message appears in the message (LCD)...

Problem Resolution 5Ć69 the Enter button twice. Then type the number of copies you want (1 to 99) and press the Enter button. When the printtest is over, the fax machine will return to the service menu level. To exit the print test level and return to the service menu level, press the Stop button on...

Problem Resolution 5Ć71 D SRAM Test – When this test is successfully completed, the following messages will appear in themessage window, and the fax machine will return to the service menu level: Doing Self Test SRAM Test O K If a self test is unsuccessful, the letters NG will replace the letters OK...

Service and Support Information 6Ć1 Service and Support Information Subject Page Product Warranty 6-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP Express Exchange 6-2 . . . . . . . . . . . . . . . . . . . . . . ...

Service and Support Information 6Ć2 Product Warranty The HP fax products described in this manual are warranted against defects in materials and workmanship for a periodof one year. During the warranty period, HP will, at its option, either replace or repair products which prove to bedefective. In t...

Service and Support Information 6Ć3 HP Support Information Hewlett-Packard stands behind its products with a number of service and support resources ready to answer yourproduct related questions. These services include: D HP FIRST D HP Dealer Support Center D HP Customer Information Center D HP Corv...

Service and Support Information 6Ć4 Table 6-1. U.S. Customer Resources (Continued) Organization Telephone Number Support Provided Hours of Operation Printer drivers by mail (303) 339-7009 Printer drivers may beobtained by contactingthe software applicationmanufacturer, however,HP distributes some of...

Service and Support Information 6Ć5 Resources for Resellers Table 6-2 provides the Hewlett-Packard organizations for HP fax service providers to call, the telephone number ofeach organization, the information or resource provided, and the hours of operation of the organization. Table 6-2. Reseller R...

Service and Support Information 6Ć6 Resources for HP Authorized Dealers Table 6-3 below provides the Hewlett-Packard organizations for HP authorized dealers to call, the telephone numberof each organization, the information or resource provided, and the hours of operation of the organization. Table ...

Service and Support Information 6Ć7 Resources for Canadian Product Support Table 6-4 lists the Hewlett-Packard organizations for Canadian product support. This table is only for Canadian re-sources. Table 6-4. Canadian Product Support Resources Organization Contact Support Provided Hours of Operatio...

Service and Support Information 6Ć8 HP Dealer Premier Support Program Hardware Support – HP’s Centralized Repair Services Features and Benefits HP’s centralized repair services are used to support HP fax products that have an Express Exchange Warranty. Repairson these products are performed only at ...

Service and Support Information 6Ć9 Ordering HP Customer Return Repair Service To have a unit repaired through HP Customer Return Repair service: 1. Contact the HP Customer Service Center in Corvallis, Oregon at (503) 750-2035. 2. Follow HP’s instructions for packaging and shipping the unit to the H...

Service and Support Information 6Ć10 Your Responsibilities: D Design and price your own support services for HP products D Merchandise and sell support contracts to your customers D Manage your support contracts D Provide a help desk for your customers to call when they have problems D Handle produc...

Service and Support Information 6Ć11 Only U.S. HP fax resellers who have purchased new HP fax products through HP authorizeddistributors may obtain accessory parts and remanufactured exchange units. Repair parts are notavailable to resellers. (This program does not apply to authorized resellers of H...

Service and Support Information 6Ć12 Facilitating Customer Return Repair Service 1. Contact the HP Corvallis Service Center in Oregon at (503) 750-2035 for instructions for packaging and ship- ping the unit. If the unit is under warranty, HP will send you a package of pre-addressed, postage-paid mai...

Service and Support Information 6Ć13 Accessory Replacement Parts HP offers replacement accessory parts only for HP fax product parts which customers may have lost or broken. Aremanufactured exchange unit is available when it has been determined that the customer’s unit is defective. Replace-ment rep...

Service and Support Information 6Ć14 3. Provide HP with the following information: D Your company name and HP Fax Service Provider identification number D The part numbers and quantities you want to order D Your full name and telephone number D Your purchase order number Unless you request hotline e...

G-1 FAX GLOSSARY This glossary lists terms and their associated descriptions to help identify the context in which the terms areused. The term with associated variations is followed by the description of the context. 300 dpi 300 dots per inch, horizontally and vertically, the highest resolution sett...

G-13 Original A control-panel button on the HP FAX-200 and FAX-310 that lets you specify the contrast for the next trans-mission. The analogous button on the HP FAX-900 and FAX-950 is labeled Contrast. page (singular) pages (plural) Refers to one single-sided sheet of a document. A document can have...

G-18 scan scanning Refers to the optical process the fax machine uses to read the document information for transmission or copy-ing. scanner The part of your fax machine that converts a document into an electronic image suitable for transmission. scanning glass The part of the scanner through which ...

Index I-1 ADF Document Catcher Tray, installation, 2Ć17adjusting, pressure plate switch, FAXĆ900 & 950, 5Ć42 answering machine, connection FAXĆ700 & 750, 2Ć33 FAXĆ900 & 950, 2Ć34 attended/unattended, modes FAXĆ700 & 750, 3Ć34 FAXĆ900 & 950, 3Ć36 automatic reduction copying docume...

Index I-10 T (Cont'd) troubleshooting, 5Ć1, 5Ć2, 5Ć3 tree overall, 5Ć5 scanner, 5Ć7 U user interface, controls FAXĆ700 & 750, 3Ć6 FAXĆ900, 3Ć9 FAXĆ950, 3Ć12 using, deferred transmission FAXĆ700 & 750, 4Ć6 FAXĆ900, 4Ć8 FAXĆ950, 4Ć9 V verification stamp, replacing, FAXĆ950, 3Ć60, 5Ć44view, ide...