Page 3 - Important Notice about Customer Self-Repair Parts
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing pa...
Page 5 - Safety warning notice
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional...
Page 7 - Table of contents
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ................................................................................... 10 Display ......................
Page 13 - Product description
1 Product description Category Description HP EliteBook 840 HP ZBook 14 HP EliteBook 850 Product Name HP EliteBook 840 G1 Notebook PC √ HP ZBook 14 Mobile Workstation √ HP EliteBook 850 G1 Notebook PC √ Processors Offers the following processors: ● Intel® Dual Core® i7-4600U 2.10-GHz processor (SCtu...
Page 22 - External component identification; Display
2 External component identification Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wirelesslocal area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wirelesswide area netwo...
Page 23 - TouchPad
Component Description (6) Internal display switch Turns off the display or initiates Sleep (Windows)/Suspend(Linux) if the display is closed while the power is on. NOTE: The display switch is not visible on the outside of the computer. *The antennas are not visible on the outside of the computer. Fo...
Page 24 - Lights
Lights Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state (Windows)or Suspend state (Linux). ● Off: The computer is off (Windows) or in Hibernation(Linux). (2) Caps lock light On: Caps lock is on. (3) Microphone mute light ● Amber: micropho...
Page 25 - Buttons and fingerprint reader (select models only)
Buttons and fingerprint reader (select models only) Top 13
Page 27 - Keys
Keys Component Description (1) esc key (Windows only) Displays system information when pressedin combination with the fn key. (2) fn key (Windows) Executes frequently used system functions whenpressed in combination with a function key, the num lk key, or the esc key. (Linux) Executes frequently use...
Page 28 - Front
Front Component Description (1) Wireless light ● White: An integrated wireless device, such as awireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. (2) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state...
Page 30 - Right
Right Component Description (1) Audio-out (headphone) jack/Audio-in(microphone) jack Produces sound when connected to optional powered stereospeakers, headphones, earbuds, a headset, or televisionaudio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adj...
Page 34 - Service tag
Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 50 for battery removal instructions. Item Component Description (1) Product n...
Page 35 - Illustrated parts catalog
3 Illustrated parts catalog Computer major components Computer major components 23
Page 40 - Display assembly subcomponents
Display assembly subcomponents HP EliteBook 840/ZBook 14 models Item Component Spare part number (1) Display bezel: For use only on HP EliteBook 840 models 730952-001 For use on HP ZBook 14 models 730953-001 (2) Webcam 730542-001 Microphone module (not illustrated) 730795-001 (3) Antenna cables and ...
Page 42 - HP EliteBook 850 models
HP EliteBook 850 models Item Component Spare part number (1) Display bezel 730814-001 (2) Webcam 730542-001 Microphone module (not illustrated) 730795-001 (3) (39.6-cm) 15.6-in, LED, AntiGlare display panel: FHD, SVA (1920×1080) 200 nits 733684-001 HD, SVA (1368×768) 300 nits 733685-001 (4) Display ...
Page 44 - Plastics Kit
Item Description Spare part number 128-GB (for use only in HP EliteBook 15 models) 744483-001 120-GB 732681-001 32-GB 743008-001 Plastics Kit Item Description Spare part number Plastics Kit for use only on HP EliteBook 840 models 730958-001 Plastics Kit for use only on HP ZBook 14 models 739558-001 ...
Page 46 - Sequential part number listing
Component Spare part number Top load case 679921-001 HP Business Slim Top Load Case 718549-001 HP Business Top Load Case 718550-001 Display Port to HDMI adapter 617450-001 Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user...
Page 55 - Removal and replacement; Tools required; Plastic parts
4 Removal and replacement procedures preliminaryrequirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include s...
Page 56 - Drive handling; Grounding guidelines; Electrostatic discharge damage
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, obs...
Page 58 - Packaging and transporting guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Kee...
Page 60 - Removal and replacement; Component replacement procedures; Service cover
5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is sup...
Page 63 - Hard drive
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. Description Spare part number 1-TB, 5400-rpm, 2.5-inch 676521-001 500-GB, 7200-rpm, 7-mm, SED 703268-001 500-GB, 7200-rpm, 2.5-inch, SED 683801-001 500-GB, 7200-rpm, 7-mm 703267-001 500-GB, 5400-rpm, 7-...
Page 67 - RTC battery
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 665733-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through ...
Page 68 - Memory module
Memory module Description Spare part number 8-GB memory module (PC3L, 12800, 1600-MHz) 693374-001 4-GB memory module (PC3L, 12800, 1600-MHz) 691740-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update ...
Page 70 - WWAN module
WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 Before removing the WWAN module, ...
Page 72 - WLAN module
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 710661-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 717381-001 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0 717382-001 Broadcom BCM943228HMB 802.11abgn...
Page 74 - Keyboard
Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 34 . Description Spare part number Keyboard, backlit, with pointing stick 731179-xx1 Keyboard with pointing stick; no backlight 730794-xx1 Before removing the keyboard, follow these steps: 1. Turn o...
Page 78 - Removal and replacement
6 Removal and replacement procedures for Authorized ServiceProvider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about ...
Page 89 - Fan
Fan Description Spare part number Fan (includes cable) 730792-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power ...
Page 90 - Card reader board
Card reader board Description Spare part number Card reader board for use in HP EliteBook 840/HP ZBook 14 models 730955-001 Card reader board for use in HP EliteBook 850 models 730821-001 Before removing the card reader board, follow these steps: 1. Turn off the computer. If you are unsure whether t...
Page 93 - Heat sink
3. Remove the VGA/USB board from the top cover (3) . Reverse this procedure to install the VGA/USB board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on HP EliteBook 840/HP ZBook 14 models with discrete graphics 73096...
Page 98 - Power button board
Power button board Description Spare part number Power button board for use in HP EliteBook 840/HP ZBook 14 models 730959-001 Power button board for use in HP EliteBook 850 models 730822-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure wheth...
Page 100 - Fingerprint reader assembly
Fingerprint reader assembly Description Spare part number Fingerprint reader assembly for use in HP EliteBook 840/HP ZBook 14 models (includes cable,bracket, and insulator) 730956-001 Fingerprint reader assembly for use in HP EliteBook 850 models (includes cable, bracket, andinsulator) 730817-001 Be...
Page 102 - System board
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System board with UMA graphics and an Intel Core i5-4300U processor for use withthe Windows 8 Professional operating system 730803-601 System board with UMA graphics and an Intel C...
Page 107 - Speaker assembly
Speaker assembly Description Spare part number Speaker assembly (includes cable) 730798-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the ope...
Page 109 - Display assembly
Display assembly NOTE: HP EliteBook 840 models offer both touch and non-touch displays. Non-touch displays are spared at the subcomponent level only. Touch displays are only spared as a whole (touch display components are not spared). In non-touch models, you can remove the raw display panel with th...
Page 116 - Using Computer Setup; Starting Computer Setup
7 Computer Setup (BIOS), MultiBoot, and System Diagnostics inWindows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup ...
Page 118 - Updating the BIOS; Determining the BIOS version
3. Use a pointing device or the arrow keys to select File > Restore Defaults . 4. Follow the on-screen instructions. 5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File ...
Page 119 - Downloading a BIOS update
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is runn...
Page 120 - HP Sure Start; Using MultiBoot; About the boot device order
HP Sure Start Select Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardware- based assurance of the following: ● HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under “BIOS Integrity Checking” ● An HP-approved BIOS is runn...
Page 121 - Choosing MultiBoot preferences; Setting a new boot order in Computer Setup; Dynamically choosing a boot device using the f9 prompt
Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu...
Page 122 - Setting a MultiBoot Express prompt; Entering MultiBoot Express preferences
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” mes...
Page 123 - Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc , and then press f2 . After pressing f2 , the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware...
Page 133 - Navigating and selecting in Computer Setup
Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ● To select a menu or ...
Page 134 - Restoring factory settings in Computer Setup
Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for ...
Page 139 - 0 Backup and recovery in Windows 8; Backing up your information
10 Backup and recovery in Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional ...
Page 140 - Performing a system recovery; Using the Windows recovery tools
To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. From the Start screen, type backup , click Settings , an...
Page 141 - Using f11 recovery tools
CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software...
Page 142 - Using Windows 8 operating system media (purchased separately)
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen. 5. Follow the on-screen instructions. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, contact support. See the Worldwide Telephone Numbers booklet incl...
Page 144 - Using HP Software Setup
4. Select Troubleshoot from the boot options menu. 5. Select Reset your PC , and follow the on-screen instructions. To use the Start screen: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings . 3. Click Change PC settings in th...
Page 145 - 1 Backup and recovery in Windows 7; Creating recovery media and backups
11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the fol...
Page 146 - Creating recovery media
Guidelines ● When creating recovery media or backing up to discs, use any of the following types of discs (purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using. ● Be sure that the computer is connected to AC powe...
Page 149 - Using f11 recovery tools (select models only); Using Windows 7 operating system media
Using f11 recovery tools (select models only) CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system...
Page 151 - 2 Backup and Recovery in SUSE Linux; Creating backups
12 Backup and Recovery in SUSE Linux Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to he...
Page 153 - Remove everything and reinstall SLED
To restore the computer from the recovery disc, follow these steps: 1. If possible, back up all personal files. 2. Insert the HP Factory Image Restore DVD into the optical drive and restart the computer. 3. As the computer is restarting, press f9 to open the Computer Setup boot option menu. 4. Selec...
Page 154 - 3 Specifications
13 Specifications Computer specifications–HP EliteBook 840/HPZBook 14 models Metric U.S. Dimensions Width 33.9 cm 13.35 in Depth 23.7 cm 9.33 in Height Height (touch models) 2.1 cm 2.3 cm 0.83 in 0.89 in Weight Non-touch panel: Equipped with 3-cell (24 Whr) battery,UMA graphics, one memory module, W...
Page 162 - Solid-state drive specifications
Solid-state drive specifications 128-GB* 180-GB* 240-GB* 256-GB* Dimensions Height 7 mm 7 mm 7 mm 7 mm Width 70 mm 70 mm 70 mm 70 mm Weight 73 g 78 g 78 g 73 g Interface SATA 3 (6 Gb/s) SATA 3 (6 Gb/s) SATA 3 (6 Gb/s) SATA 3 (6 Gb/s) Transfer rate Maximum Sequential Read 415 MB/s Up to 550 MB/s 550 ...
Page 163 - 4 Statement of Volatility
14 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has be...
Page 166 - Non-volatile memory usage
Non-volatile memory usage Non VolatileMemory Type Amount(Size) Does thismemorystorecustomerdata? Does thismemoryretaindata whenpower isremoved? What is thepurpose ofthismemory? How is data input intothis memory? How is this memorywrite protected? Real Time Clock(RTC) batterybacked-upCMOSconfiguratio...
Page 168 - Questions and answers
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? a. Turn on or restart the computer and press F10 when prompted near the bottom of the display. b. Select File , then select Restore defaults . c. Follow the on-screen instructions. d. Select File , save ch...
Page 169 - 5 Power cord set requirements; Requirements for all countries
15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the e...
Page 170 - Requirements for specific countries and regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's R...
Page 172 - Index
Index A AC adapter, spare part numbers 33, 35 AC adapter/battery light 16 accessory battery connector, identifying 19 antenna removal 103 spare part numbers 28, 30, 39, 42, 103 audio, product description 4 audio-in (microphone) jack, identifying 18 audio-out (headphone) jack, identifying 18 B backup...
