Page 3 - Important Notice about Customer Self-Repair Parts
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement proceduresfor Customer Self-Repair parts," for details. Accessing par...
Page 5 - Safety warning notice
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,flat surface. Do not allow another hard surface, such as an adjoining optional ...
Page 7 - Table of contents
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ........................................................................................
Page 11 - Product description
1 Product description Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Product Name HP Pavilion 17 TouchSmart Notebook PC HP Pavilion 17 Notebook PC √ √ Processors AMD ● AMD® A10-5750M 2.50 GHzprocessor (turbo up to 3.50 GHz;1600 MH...
Page 20 - External component identification; Finding your hardware and software information; Locating hardware; Control Panel; Display
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel , and then select Control Panel . 2. Select System and Security , and then in the System area, cl...
Page 22 - Buttons and speakers
Buttons and speakers Item Component Description (1) Power button ● When the computer is off, press the button to turnon the computer. ● When the computer is on, press the button brieflyto initiate Sleep. ● When the computer is in the Sleep state, press thebutton briefly to exit Sleep. ● When the com...
Page 24 - Lights
Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state,which is an energy-saving mode. The computershuts off power to the display and otherunneeded components. ● Off: The computer is off or in Hibernation.Hibernation is an ...
Page 28 - Bottom; Labels
Bottom Item Component Description (1) Battery bay Holds the battery. (2) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It isnormal for the internal fan to cycle on and off duringroutine operat...
Page 30 - Illustrated parts catalog; Computer major components
3 Illustrated parts catalog Computer major components 20 Chapter 3 Illustrated parts catalog
Page 38 - Display assembly subcomponents
Item Component Spare part number (20) WLAN module: Qualcomm Atheros QCA9485 802.11b/g/n WiFi Adapter for use on allcomputer models 675794-001 Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapterfor use on all computer models 733476-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and B...
Page 40 - Mass storage devices
Mass storage devices Item Component Spare part number (1) Hard drive (does not include hard drive bracket or hard drive connector cable): 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 634250-001 640 GB, 5400 rpm, 9.5 mm (supported for use on computer models equipped withIntel processors...
Page 41 - Sequential part number listing
Miscellaneous parts Component Spare part number AC adapter: 65 W HP Smart AC adapter (non-PFC, 4.5 mm) for use on all computer models 710412-001 90 W HP Smart AC adapter (PFC, 4.5 mm) for use on all computer models 710413-001 Power cord (3 pin, black, 1.83 m): For use on all computer models in Denma...
Page 51 - Service considerations; Plastic parts
4 Removal and replacement procedurespreliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections includ...
Page 52 - Grounding guidelines; Electrostatic discharge damage
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required tounseat or ...
Page 54 - Packaging and transporting guidelines; Workstation guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers orpackaging. ● Keep...
Page 55 - Equipment guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexiblestraps with a minimum of one megohm ±10% resistance in the ground cords. To provide properg...
Page 56 - Component replacement procedures
5 Removal and replacement proceduresfor Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty todetermine if Customer Self-Repair is supporte...
Page 57 - Battery
Battery Description Spare part number 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710417-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710416-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, a...
Page 58 - Optical drive
Optical drive NOTE: This section applies only to computer models equipped with an Intel processor. Description Spare part number DVD±RW Double Layer SuperMulti Drive 720671-001 Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is ...
Page 59 - Hard drive
7. Remove the optical drive (3) . Reverse this procedure to install the optical drive. Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, and screws. These components are included in the Hard Drive Hardware Kit, spare partnumber 716179...
Page 62 - WLAN module
WLAN module Description Spare part number Qualcomm Atheros QCA9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use on allcomputer models 733476-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth...
Page 64 - Memory module
Memory module Description Spare part number 8 GB (PC3L, 12800, 1600 MHz) 693374-001 4 GB (PC3L, 12800, 1600 MHz) 691740-001 2 GB (PC3L, 12800, 1600 MHz) 691739-001 NOTE: Before adding new memory, make sure you update the computer to the latest BIOS. Refer to Updating the BIOS on page 93 . Before rem...
Page 70 - Top cover
Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number In flyer red finish for use on all computer models 720681-001 In goji berry finish for use on all computer models 748414-001 In hazel berry finish for use on all computer models 748413-001 In mineral bl...
Page 73 - Power button board
Power button board Description Spare part number Power button board (includes cable) For use only with HP Pavilion 17 Notebook computer models 720673-001 For use only with HP Pavilion 17 TouchSmart Notebook computer models 749969-001 Before removing the power button board, follow these steps: 1. Tur...
Page 74 - TouchPad button board
TouchPad button board Description Spare part number TouchPad button board (includes TouchPad button board cable and TouchPad cable) 720672-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, tur...
Page 75 - Display assembly
Display assembly NOTE: The HP Pavilion 17 TouchSmart Notebook models are spared at the display assembly only. For removal procedures for the HP Pavilion 17 Notebook non-touch screen models display assemblysubcomponents, see Display assembly subcomponents on page 67 . Component Spare part number 17.3...
Page 83 - System board
11. If it is necessary to replace the wireless antenna: a. Detach the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.) b. Release the wireless antenna cables from the clips (2) and rout...
Page 88 - RTC battery
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) For use on all computer models except those equipped with an AMD A6-5200, AMD A4-5000, orAMD E1-2500 processor 637193-001 For use only on computer models equipped with an AMD A6-5200, AMD A4-5000, or AMDE1-2...
Page 90 - Fan
Fan Description Spare part number Fan (includes cable) 719860-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system. 2. Disconnect the power f...
Page 91 - Heat sink
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number For use only on computer models equipped with an AMD A10, A8, A6-4400M, or A4 pr...
Page 95 - Processor
Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number AMD A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 ...
Page 96 - Speakers
c. WLAN module (see WLAN module on page 52 ) d. Keyboard (see Keyboard on page 56 ) e. Top cover (see Top cover on page 60 ) f. System board (see System board on page 73 ) g. Fan (see Fan on page 80 ) h. Heat sink (see Heat sink on page 81 ) Remove the processor: 1. Use a flat-bladed screw driver (1...
Page 103 - Updating the BIOS; Determining the BIOS version; Main
7 Using Setup Utility (BIOS) and HP PCHardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input andoutput devices on the system (such as disk drives, display, keyboard, mouse, and printer). SetupUtility (BIOS) includes settings for t...
Page 104 - Downloading a BIOS update; HP Support Assistant
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using theAC adapter. Do not download or install a BIOS update while the computer is runni...
Page 105 - Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to rundiagnostic tests to determine whether the computer hardware is functioning properly. The tool runsoutside the operating system so that it can isolate hardware fa...
Page 106 - Specifications; Computer specifications
8 Specifications Computer specifications Metric U.S. Dimensions Width 42.0 cm 16.5 in Depth 26.7 cm 10.5 in Height for HP Pavilion 17 Notebook (front to rear) 2.9 to 3.3 cm 1.2 to 1.3 in Height for HP Pavilion 17 TouchSmart Notebook (front torear) 3.1 to 3.4 cm 1.2 to 1.5 in Weight for HP Pavilion 1...
Page 108 - Creating recovery media and backups; Help and Support; Creating HP Recovery media
9 Backing up, restoring, and recovering Your computer includes tools provided by HP and Windows to help you safeguard your informationand retrieve it if you ever need to. These tools will help you return your computer to a proper workingstate or even back to the original factory state, all with simp...
Page 109 - Restore and recovery
● To create recovery discs, your computer must have an optical drive with DVD writer capability,and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs. Do notuse rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritableBlu-ray) discs; they are not com...
Page 110 - Recovering using HP Recovery Manager; What you need to know; Using the HP Recovery partition
models equipped with Windows 8.1) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 100 . ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recoverymedia to restore the factory image to the replacement drive. For more...
Page 111 - Using HP Recovery media to recover; Changing the computer boot order
To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager , and follow the on-screen instructions. Using HP Recovery med...
Page 112 - Removing the HP Recovery partition; HP Recovery Manager; Remove Recovery Partition
Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drivespace. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh or the Windows option to remove everything and reinstall Windows. In ad...
Page 113 - 0 Power cord set requirements; Requirements for all countries
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in thecountry or region where the equipment i...
Page 114 - Requirements for specific countries and regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ ...
Page 117 - Index
Index A AC adapter light 17AC adapter, spare part numbers 31, 32 action keys 13antenna locations 10removal 73spare part number 29, 34, 67 Antenna Kit, spare part number 29, 67 audio in jack 16audio, product description 7audio-out jack 16 B backups 98base enclosure spare part numbers 39 base enclosur...
