Page 5 - Introduction; Performance best practices; You can view this white paper from; HP D2D and HP ProLiant; Table 1 Identifying the correct server guide
1 Introduction This is the Service and Maintenance Guide for the following rack-mounted models of the HP D2DBackup System: G2 models: • HP D2D4324 G2 (12–disk) • HP D2D4312 G2 (12–disk) • HP D2D4112 and HP D2D4106 G2 (12–disk) • HP D2D2502 and HP D2D2504 G2 (4–disk) G1 models: • HP D2D4112 (12–disk)...
Page 6 - How do I tell whether I have a G1 or G2 product?; Type
NOTE: The software and, in some cases, the BIOS are unique to the HP D2D Backup System; it does not use the same software (nor, in some cases, BIOS) as the ProLiant server. There are a number of ways of accessing the ProLiant documentation on the HP web. A quickmethod is to: 1. Go to http://www.hp.c...
Page 7 - Using the ProLiant Guide with HP D2D4324 G2 models; For more information about the HP Smart Array cards, search on
Using the ProLiant Guide with HP D2D4324 G2 models When using the HP ProLiant DL370 G6 guide, be aware of the following HP D2D-specificinformation: • The CPU is Intel Xeon W5680 (Kit part number 601315-B21 includes Heatsink) – there aretwo per system. • The HP D2D has 12 removable hard disks. The 12...
Page 8 - Using the ProLiant Guide with HP D2D4312 G2 models
Using the ProLiant Guide with HP D2D4312 G2 models When using the HP ProLiant DL370 G6 guide, be aware of the following HP D2D-specificinformation: • The CPU is Intel Xeon W5580 (Kit part number 495928-B21 includes Heatsink) – there aretwo per system. • The HP D2D has 12 removable hard disks. The 12...
Page 9 - The HP D2D has four removable hard disks.
Using the ProLiant Guide with HP D2D4106/4112 G2 models When using the HP ProLiant DL180se G6 guide, be aware of the following HP D2D-specificinformation: • The CPU is Intel Xeon X5550 (Spare P/N 490070-001) – there are two per system • The HP D2D has 12 removable hard disks. The 12th disk is an onl...
Page 10 - Using the ProLiant Guide with HP D2D4112 G1 models; There is no optical media storage.
• HP D2D2502 Backup System: The configuration of the system memory is 24 GB (3 x 8 GBDIMMs) for the HP D2D2502 Backup System. HP D2D2504 Backup System: The configuration of the system memory is 32 GB (4 x 8 GBDIMMs). The part number for each 8 GB DIMM is 500662-B21. • The HP D2D is supplied with an ...
Page 11 - The HP D2D has removable hard disks, either 6 or 12.
• The HP D2D is supplied with an HP Smart Array P800 controller (with 512 MB and twoBBWCs) pre-installed in one of the full-height PCI-e slots. For more information about this card,search on http://www.hp.com/support/manuals . Part numbers are as follows: ◦ P800 card: 398647–001 ◦ 512 MB memory: 398...
Page 12 - Using the ProLiant Guide with HP D2D2502 G1 models; The HP D2D has four fixed hard disks.
• The HP D2D is supplied with an HP Smart Array P400 controller (with 512 MB and BBWC)pre-installed in one of the full-height PCI-e slots. For more information about this card, searchon http://www.hp.com/support/manuals . Part numbers are as follows: ◦ P400 card: 441823–001 ◦ 512 MB memory: 405835–0...
Page 13 - manuals; Using the ProLiant Guide with HP D2D2503 G1 models
• The configuration of the system memory is 8 GB (4 x 2 GB DIMMS PC2-6400). The partnumber for each 2 GB DIMM is 499276-061. • The HP D2D is supplied with an HP Smart Array P400 controller (with 512 MB and BBWC)pre-installed. For more information about this card, search on http://www.hp.com/support/...
Page 14 - Using the ProLiant Guide with HP D2D2504 G1 models; POST messages and troubleshooting
Using the ProLiant Guide with HP D2D2504 G1 models When using the HP ProLiant DL165 G5 guide, be aware of the following HP D2D-specificinformation: • The AMD Opteron 2384 2.7GHz (75W), part number 495643-005, is the only processorthat is supported. • The HP D2D has four removable hard disks. • There...
Page 15 - The flash memory module; Part number; Identifying a flash memory module failure; Troubleshooting procedure; Replacing the memory module, G2 HP D2D Backup Systems only
2 The flash memory module Overview The flash memory module is required to boot up the HP D2D Backup System. • With HP D2D4324/4312 Backup Systems, this consists of a USB flash stick that plugs intothe system board. • With all other HP D2D Backup Systems, this consists of a USB flash stick and cable....
Page 17 - Pull the failed memory module out of the USB connector (
Figure 10 HP D2D2502 and HP D2D2504 G2 Series flash memory module location of the memory module and USB connector 1 screw and bracket securing USB cable connector (not HP D2D4324/4312) 2 cable and connector to the motherboard (not HP D2D4324/4312) 3 Replacing the memory module, G1 HP D2D Backup Syst...
Page 19 - Replacing the system motherboard; iLO2 licenses; Administration
3 Replacing the system motherboard For all products, G1 and G2, refer to the appropriate Maintenance and Server Guide for detailedinstructions on replacing the motherboard. This chapter describes the following tasks that arespecific to HP D2D Backup Systems: • Set the J27 jumper on HP D2D4106/4112 G...
Page 20 - Figure 13 Location of the J27 jumper
because it has an integral P410i card. If you do not, the system will experience one of the followingsymptoms : • Very slow product performance (Running as RAID5 access to the disks, if the arrays had notfailed themselves) • Refusal to create the storage (if the storage arrays have failed and need t...
Page 21 - Table 3 J27 jumper settings; After replacing the motherboard; G2 products; For all G2 products you must:
Table 3 J27 jumper settings D2D Backup System HP D2D4106/4112 G2:Remove all jumpers HP D2D2502/2504 G2:Jumper should be set on pins 1 and 2 After replacing the motherboard G2 products For all G2 products you must: 1. Install the latest BIOS revision from the relevant product site. All BIOS revisions...
Page 22 - Table 5 BIOS IDs for G2 products; G1 products; Table 6 BIOS IDs for G1 products
Table 5 BIOS IDs for G2 products (continued) 596142-B21 D2D2504i G2 595249-B21 D2D4106i G2 595882-B21 D2D4106fc G2 595248-B21 D2D4112 G2 581971-B21 D2D4312 G2 635236-B21 D2D4324 G2 5. Exit RBSU and add the iLO2 license. a. Log on to the iLO2 GUI. b. Select the Administration Tab. c. Select Licensing...
Page 23 - module failures; Part numbers for a replacement cache modules are as follows:; Identifying the battery/flash capacitor module failure
4 Battery/Flash Backed Write Cache (BBWC or FBWC) module failures Part numbers Part numbers for a replacement cache modules are as follows: • G1 products: BBWC = 398648–001 • G2 products apart from HP D2D4324: BBWC = 462976–001 • HP D2D4324 G2: FBWC = 534562-B21 If replacing this module does not res...
Page 24 - Figure 16 Summary page showing a failed RAID battery; Replacing the battery/flash capacitor module; Battery/flash capacitor module location
Figure 15 Example HP D2D4312 Storage—RAID page showing battery failure HP D2D4004,/4009 and D2D2502/3/4 G1 and G2 The status of the battery is reported on the Summary and Status-RAID pages of the Web ManagementInterface. Figure 16 Summary page showing a failed RAID battery Figure 17 RAID page showin...
Page 27 - Figure 22 BBWC battery and P400 card; Figure 23 BBWC battery and P800 card; Procedure
Figure 22 BBWC battery and P400 card BBWC 1 cable that connects the BBWC to the P400 controller 2 HP D2D4112 G1 The P800 RAID controller is fitted with two batteries. The two BBWCs are aligned as a single unitin the battery clip. IMPORTANT: Refer to the HP Smart Arrays for HP ProLiant Servers User G...
Page 28 - Figure 24 Location of LEDS on the BBWC
Figure 24 Location of LEDS on the BBWC NOTE: For a detailed description of the LEDs, refer to the “HP Smart Arrays for HP ProLiant Servers user guide”. 3. Follow the instructions in the “HP Smart Arrays for HP ProLiant Servers user guide” to removeand dispose of the old battery and to replace it wit...
Page 29 - The HP D2D4324 has four RAID controllers.; The HP D2D4312 has three RAID controllers.
5 The HP SmartArray P410i and P812/P411 RAID controllers and HP SAS expander card (HP D2D4324and 4312) Overview HP D2D4324 The HP D2D4324 has four RAID controllers. • The P410i RAID controller is integral to the DL370G6 motherboard and is used to control the12 hard disk drives internal to the HP D2D...
Page 30 - Identifying a RAID contoller failure; cache module failure; Before replacing a RAID controller — a note about licenses; It is not necessary to reinstate the license with the P812 card.
Figure 26 HP D2D4312, location of the P411 controller and HP SAS expander card 3 HP SAS expander card 1 and 2 P411 RAID controllers WARNING! To reduce the risk of personal injury or damage to the equipment, consult the safety information and user documentation provided with the server and RAID contr...
Page 34 - The required parts are:
6 The HP SmartArray P212 RAID controller (HP D2D2502 G2, 2504 G2, 4106 G2, 4112 G2) Overview The following G2 HP D2D Backup Systems use the HP SmartArray P212 RAID controller fitted with512 MB RAM and BBWC (battery backed write cache). • HP D2D2502 G2 • HP D2D2504 G2 • HP D2D4106 G2 • HP D2D4112 G2 ...
Page 37 - The HP SmartArray P400 RAID controller; and has two RAID batteries. It is described in; Figure 34 HP D2D2500 series, location of the RAID controller; The component parts have the following part numbers:
7 The HP SmartArray P400 RAID controller (D2D4004/4009/2500 G1) Overview The following HP D2D Backup Systems use the HP SmartArray P400 RAID controller fitted with512 MB RAM and one BBWC (battery backed write cache). • HP StoreOnce D2D4004 and D2D4009 G1 • HP StoreOnce D2D2500 series (HP D2D2502/3/4...
Page 38 - P400 controller failure; Identifying a P400 card failure; RAID catastrophically failed; Replacing the HP Smart Array P400 controller; Figure 35 Location of LEDs on the P400 controller card
P400 controller failure Identifying a P400 card failure P400 card failures are likely to occur only during power down or power up. Failure means thatthe P400 card is unable to mount the RAID array. Status messages on the Web ManagementInterface will advise that: • Summary page: RAID catastrophically...
Page 40 - The HP; P800 controller failure; Identifying a P800 card failure
8 The HP SmartArray P800 RAID controller (HP D2D4112 G1 only) Overview The HP StoreOnce D2D4112 G1 Backup System uses the HP SmartArray P800 RAID controllerfitted with 512 MB RAM and two BBWCs (battery backed write cache). IMPORTANT: The HP D2D4004, 4009 and 2500 Series G1 Backup Systems use the HP ...
Page 41 - Figure 38 Location of LEDs on the P800 controller card
Replacing the HP Smart Array P800 controller For detailed instructions on replacing the P800 controller, refer to “HP Smart Arrays for HP ProLiantServers User Guide”. The replacement P800 controller is supplied without the BBWC batteries.The BBWCs must be removed from the failed board and installed ...
Page 42 - Support and other resources; Related documentation; Storage Solutions; Document conventions and symbols
Support and other resources Related documentation In addition to this guide, the following documents provide related information: • ‘Start here' poster for an overview of the HP D2D (available in English, French, German andJapanese) • HP D2D Backup System user guide • HP D2D Backup System concepts g...
